Mapping social networks to improve public service delivery A project with Neighbourhood Management in Kingâ€&#x;s Lynn, West Norfolk July 2011
This presentation captures the findings from a project between Neighbourhood Management in Kingâ€&#x;s Lynn, the Young Foundation and Insight 1st, working with Netform social network analysis software. The aim of the project was to use social network analysis (SNA) to explore relationships between residents and public agencies delivering services in Fairstead, a priority neighbourhood management area in Kingâ€&#x;s Lynn. Findings were used to develop practical work to improve the delivery of public services to residents on the estate. The research elements of this project were carried out in 2007. The practical work spans 2007 to 2010. Slide 2
The Young Foundation 2010
Contents 1. 2. 3. 4. 5. 6.
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Summary of findings Introduction to Fairstead Why use social network analysis? Fairstead project: SNA methods Findings from Fairstead Practical outcomes
The Young Foundation 2010
1. Summary of findings
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The Young Foundation 2010
•
Social network analysis was used to explore how well public agencies were communicating with residents in Fairstead in King‟s Lynn
•
And, to understand how social networks on the estate helped residents to find out about services and tackle problems
•
The aim was to find well networked individuals living and working on the estate, and to bring this group together to work with the Neighbourhood Management to improve local services and community engagement
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The Young Foundation 2010
Summary of findings 1.
The study found 19 people in different agencies playing a pivotal role in sharing information about services in Fairstead
2. Neighbourhood Management, Safer Neighbourhoods Team and the housing association played key roles in this hub 3. Networking and day-to-day communication was strong within and between these agencies with regard to sharing intelligence and information about the estate 4. Networking activity did not extend to collaboration about decision making or problem solving – this was identified as a key area for development Slide 6
The Young Foundation 2010
Summary of findings 5.
Local schools and colleges were not connected to any of the information sharing, decision making or innovation networks; and were not well networked to each other
6. Networking activity between residents was very limited, in part because low levels of trust in public agencies, frustrations with service providers and difficulties in communicating problems to council services had created a sense of apathy in the community 7.
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Frontline staff who lived and worked in the neighbourhood were identified as an under-used resource, specifically as a source of local information and network to encourage local action The Young Foundation 2010
2. Introduction to Fairstead
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The Young Foundation 2010
Neighbourhood management in King‟s Lynn • £3.6 million SSCF funding to tackle deprivation in five • • •
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neighbourhoods, awarded in 2006 Fairstead identified as the priority neighbourhood West Norfolk Partnership (LSP) leading a multiagency response Neighbourhood management introduced to lead delivery
The Young Foundation 2010
Fairstead in 2007 • • •
• • • Slide 10
Designed as London overspill housing in 1970s 5,000 homes (mixed tenure) Close to town centre but isolated practically (due to poor transport links) and socially Poor reputation locally Poor health and education outcomes High levels of anti-social behaviour and self harm The Young Foundation 2010
Fairstead in 2007 •
• • • •
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Perception among residents that estate is „forgotten‟ and „abandoned‟ by Council Burnt-out pub at centre of estate for 10+ years Few social amenities or community organisations Low levels of social capital Engagement with public agencies non-existent The Young Foundation 2010
Fairstead SNA project •
This project was designed to support the Neighbourhood Management team develop practical initiatives to tackle long-term problems on the estate, focusing on engaging residents and improve public services
•
SNA was seen as a valuable approach for exploring how informal social networks in the community could be brought into discussions and decision making about services
•
Four key objectives were identified for the project
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The Young Foundation 2010
1. To generate baseline data: about the scope and quality of relationships between the local authority, public agencies, service providers and Fairstead residents against which to measure change 2. To map the range and effectiveness of existing relationships between all public agencies working in Fairstead, and between these public agencies and Fairstead residents to: - identify scope for improving partnership working and avoiding duplication between - identify key individuals/organisations within these networks who hold information, ideas or relationships that could be used to improve service delivery in Fairstead
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The Young Foundation 2010
3. To talk to residents about informal social networks on the Fairstead estate: that exist outside of recognised structures for community involvement, like Fairsteadâ€&#x;s SureStart or the community shop, to understand where agencies are failing to engage with pivotal individuals or social networks; and how these networks could be involved in future activities 4. Use these findings to support the neighbourhood management team to develop practical local projects to improve community engagement and involvement
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The Young Foundation 2010
3. Why use social network analysis?
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The Young Foundation 2010
What is it? •
Social network analysis (SNA) investigates the nature of relationships between individuals and organisations and how these dynamics influence decision making and communication across a range of issues
•
It can be used to identify how communication and networking could be improved and for identifying key networkers who might be „hidden‟ outside of formal networks of power and influence
•
In the context of understanding community dynamics, voice and influence it is a valuable tool for identifying local people with good ideas and opinions who should be involved in community engagement activities
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The Young Foundation 2010
What is it? •
SNA works on the principle that informal networks of trust and influence flow through and between organisations
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And between people who hold the most pivotal positions within these networks
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Often, these individuals play critical role in sharing information, innovation or decision making
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And can determine organisational successes or failures – but may not hold senior posts, be immediately recognisable in organisational hierarchies or fulfil an identifiable role in the community
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The Young Foundation 2010
Hierarchies & Networks Human Capital (HIERARCHY)
Social Capital (NETWORKS)
PULSETAKER HUB GATEKEEPER
© 2005 Netform, Inc. © 2005 Karen Stephenson
DNA molecule in every network Hubs are people who are highly and directly connected with many people; communicating and disseminating knowledge throughout the organisation Gatekeepers link people and customers together acting as information gateways and brokering knowledge between critical parts of the organisation Pulsetakers are subtle, having the maximum influence using the minimum number of direct contacts; they work through indirect means Together these network positions account for the stability and flexibility of organisational culture
Š 2005 Netform, Inc. Š 2005 Karen Stephenson
SNA identifies • • •
Where collaborative effort is well „joined-up‟ and where it isn‟t Which organisations are connecting well with others and which aren‟t As well as identifying individuals playing different roles – „hubs‟, „gatekeepers‟ and „pulsetakers‟ it will identify: - the key „leaders‟ - the key „problem solvers‟ - the key „mentors‟ - the key „innovators’
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The Young Foundation 2010
Netform‟s approach to SNA measures five main networks
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1.
Day-to-day communication within organisations
2.
Innovation
3.
Decision making
4.
Seeking expert advice
5.
Informal information - news and „gossip‟
The Young Foundation 2010
Why SNA in Fairstead? •
Geographically distinct – able to define community boundaries for residents and service providers
•
Need for neighbourhood management to develop local social capital
•
Need for different kind of evidence about service providers‟ local performance – not just official outcome measures
•
Need to identify areas of strength: where are the good relationships that can be built on (in agencies and in the community)? And areas of weakness: where are agencies not working effectively? Not innovating sufficiently? Not communicating with residents and VCS?
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The Young Foundation 2010
Adding communities to the Netform model •
Netform & Insight 1st approach to SNA had focussed on relationships in and between organisations
•
Fairstead presented scope to innovate and adapt model to analyse relationships between community and services and within community as well
•
Community perspective on agencies delivering local services would provide powerful evidence for improving service delivery
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4.Fairstead project: SNA methods
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The Young Foundation 2010
Fairstead SNA project 1.
Online SNA survey of council and public agencies to understand dynamics of relationship between agencies and community
2.
Qualitative research exploring SNA survey themes with residents, community groups and frontline staff in Fairstead to explore the dynamics of local networks and relationships with agencies from resident perspective; and to provide context and meaning to snapshot survey data
3.
Fairstead household survey including SNA survey themes
4.
Problem solving workshops – to present findings and develop practical responses
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The Young Foundation 2010
Fairstead SNA project Aim of the research to identify: •
Areas of strength: where are the good relationships that can be built on (in agencies and in the community)?
•
Areas of weakness: where are agencies not working effectively? Not innovating sufficiently? Not communicating with residents and VCS?
•
What scope and demand is there for developing community engagement projects? How can these build on existing (formal and informal) community networks?
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The Young Foundation 2010
Who did we speak to? •
154 people from 80 different agencies and organisations responsible for delivering local services
•
20 face-to-face interviews with people who live and work in Fairstead
•
248 residents interviewed in household survey
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The Young Foundation 2010
Fairstead SNA survey population Council, public agencies and service providers: •
Senior decision makers, officers and frontline staff from relevant departments of the borough council
•
Senior decision makers, officers and frontline staff from service providers such as police, PCT, and social services
•
Senior decision makers, officers and frontline staff from other public agencies and partnerships operating in the neighbourhood
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The Young Foundation 2010
Fairstead SNA survey population People living and working in Fairstead: •
Residents
•
Voluntary and community organisations
•
Local businesses
•
Ward councillors
•
Neighbourhood management team
•
Community health workers, Safer Neighbourhoods Team, SureStart staff, housing association
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The Young Foundation 2010
What did we ask? •
How well are the Council and other agencies communicating with residents and community groups?
•
Are there enough opportunities for the community to influence decisions?
•
How does information flow between agencies and around the community?
•
Are there opportunities for information and communication to be improved? If so, how?
•
How do information and social networks operate in the community?
•
Who are key individuals people go to for local information, news and help?
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The Young Foundation 2010
Measuring 5 networks Between public agencies and these agencies and the community:
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1.
Day-to-day communication
2.
Innovation: networks for finding new ideas
3.
Decision making: networks for influencing and making decisions
4.
Seeking expert advice: identifying formal and unknown sources of expert knowledge
5.
Communication with residents, community organisations and elected members
The Young Foundation 2010
5.Project findings
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The Young Foundation 2010
Community perspective – summary •
Project confirmed extremely low levels of social capital among residents in Fairstead and little interest in engaging with agencies and local groups
•
Residents described frustration with poor services and legacy of neglect as reasons for not wanting to get involved – not seen as worthwhile
•
Complicated picture of local information sources and routes to engagement emerged
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The Young Foundation 2010
Baby Group
Town Board FANG
Drop In Centre
Groups
Safer N’hds Team
Parent Consultative Play group Group committee
Sure Start
Walkabouts Mail outs Shop
Coffee mornings
First Steps Nursery
CAG LAG Drop Ins
N’hd Natters
Neighbourhood Management
Residents
Vancouver Children’s Centre
Fairstead Times
NM Board
Parent Forum Health & Edu Professionals Lunch
CE Team
KLWN Borough Council Governors Meeting
School
Freebridge Street Surgeries
Councillors
Street to Head
TOWN ASK
Local Neighbourhood Forum
Community perspective – summary •
People living and working in Fairstead felt the activity was uncoordinated and didn‟t address residents‟ basic information needs
•
Schools were seen by frontline staff in Fairstead as a key channel to reach and engage parents but were isolated from all other frontline agencies
•
Conclusion for neighbourhood management team was priority had to be improving service delivery and communication to demonstrate commitment to residents and make engagement worthwhile, before working to build social capital in the neighbourhood
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The Young Foundation 2010
Four key themes emerged: 1.
Consultation and representation
2.
Access to information and communication
3.
Networks and information flow
4.
Trust and engagement
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The Young Foundation 2010
1. Consultation and representation •
Feeling that communication is generally poor between the Council/agencies and residents
•
Feeling Council/agencies don‟t make an effort to engage residents widely
•
People consulted are „not representative‟ of the community
•
Council does not act (sufficiently fast) on information gathered or feedback effectively
•
Agencies feel that opportunities for consultation and involvement have improved (but residents don‟t think this)
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Recognition that many residents don‟t want to engage – „feeling let down‟, „time and access‟ barriers
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The Young Foundation 2010
2. Access to information and communication •
Basic information about services is hard to come by
•
Sporadic/limited communication from Council
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No information about who to contact with problems
•
Lack of information about community groups and what they do
•
Residents „stumble‟ on information about what is happening in Fairstead
•
Council needs to be more active in getting information to residents to persuade people it is serious about improvements in Fairstead
•
Too much local activity and information focuses on Centre Point community centre – residents ‘afraid to come to Centre Point at night’
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The Young Foundation 2010
3. Networks and information flow •
Lots of activity led by Council/agencies (Street Surgeries, Neighbourhood Natters, Community Action Groups, Walkabouts, Consultative Groups, Safer Neighbourhoods Team Drop-in centre) – but uncoordinated
•
Need to improve links and communication between agencies and share information about different activities
•
Some opportunities to make better use of connections that do exist between agencies and residents (Play Group Committee and Parent Consultative Group – Sure Start, Governors Meetings – Schools, Community Action Groups – Safer Neighbourhoods Team)
•
Local Neighbourhood Forum “not effective”, “not well attended”, “not sure what it does”
•
Need to communicate Neighbourhood Management Board activity to all local agencies
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The Young Foundation 2010
4. Trust and engagement •
Recognition that residents are “wary of authority” and need convincing that getting involved is worthwhile
•
Need to demonstrate quick wins (beyond Centre Point) – hard to do when communication channels are weak
•
Suggestions: - Improved communication about Neighbourhood Management - Better access and more practical responses from agencies would go far to demonstrate active change
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The Young Foundation 2010
Council & agencies survey – summary •
The survey identified a common pattern across the five different networks – high levels of networking and communication between the council, the neighbourhood management team and the Safer Neighbourhood Team - with the housing association also well networked into day-to-day communication and decision making
•
However, schools, colleges and health service providers were operating in isolation
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The survey identified 19 key individuals playing pivotal roles as information brokers and sources of expert advice across the five networks
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The Young Foundation 2010
Fairstead SNAFairstead Survey population B CKLWN M Wat k in s ,G .
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O Cla rke, R .
F Ev an s ,J. O'Do nn eF l ,R .
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F Davis ,S .
O Fia n der ,M . O Radford,L .
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Sc hools a nd Colleges O Tri p,P .
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O ther O rgs
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F Ro use ,J.
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O Bar k e r, A .
F Wil shir e,K .
F Brod ow sk i ,P .
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F Brow n, F .
O Ro bins, G .
F De' at h ,A .
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F Fle tc h e r,P . M Ho pk in s ,P .
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F Glyn, M .
M Ed war d s ,T .
O Mo ult o n,B .
M Elli o t ,S .
O Wis e, A .
M Wil li amson ,C .
O Hu nn ab l e, B .
F Cu lh am ,L .
O Cant, R .
O Lit tl ewod . ,R
F Gal e, S .
O Th orpe, A .
O Wil li ams, R .
M Fu t te r, M .
O Th e akst o n,S .
F Tw a it e- S mit h . ,C
F Ph i lp,G .
M Co l li ct ,C .
O Mal le t, D .
M Wod ho use , G .
O Rew , J.
M Grov e r, T .
F Line, D .
M Hal l, S . O Lai, C .
O Hayes ,T . O,J. Ib ro m
F Sw a le s, S .
M Ring wod ,D .
M McCre a, I.
Hei n em aFn,L .
M Kavanagh ,P .
Decision making – all links
BCK LWN M We k s, K .
M Wat k in s ,G .
F Car m an ,S .
M So uth,J.
M Ch ap l in,A .
F Sm i th,P .
M Danie ls ,J.
Mer , M Sh e rm .
DevenisMh ,T .
O Ro bson ,D .
F Do ug l as ,L .
F Payn e ,S .
O Du rh am ,C .
Ele cted M embers O Wil k in so n,M .
O Par tr idg e ,R .
O Gle n,S .
F Parkin ,E .
O Hanson ,D . M Par k in ,D .
M Yal lop ,A .
M Yal o , J. p
YatMes ,N .
M Ad en ey ,M .
M Wes t- B urnh am ,E .
M Har w oo d, D .
FANG O Sh a rman,C .
J ac k sFo n,C . F Lu dford,S .
F Bil h am ,S .
M Go url ay,I.
M Lo ng ,B . Jo yceM,C .
M Hu s se y , J. Neder p eOl, A .
O An der son ,P .
O Wo l evrs o n,C .
F No ck olds, E .
M Lo vej o y,K .
M Glyn, W .
M Jo hn so n,N .
O Bu rn s, M .
H ea lth
F Bra m ham, C .
O Wil li ams, K . Widd ow so nO,J.
F Wenn ,L .
Ah mO ed, S .
O Bu r ch,G . O Th orpe, S .
F Wal k e r, M .
O Al ton ,M .
O Bu sh ,C . Sil d ow nM,D .
O Th om pson ,K .
Cu pp eOr, G .
M Car a, T . Kar ls soOn . ,E
O Sta n way,H .
F Clar k e, P .
Sm i thF,L .
Co a teFs, K .
Gra v eOs, A .
H ousing Assoc. F Sh a rman,R .
M Pu r sglov e ,B . O Ro utl edg e ,M .
F Bruinsma, J.
F Danie ls ,G . O Po lkey , J.
O Ro ber ts o n,C .
O Cla rke, R .
F Ev an s ,J. F O'Do nn e l ,R .
O Ramsdal e, D . O Radford,L .
F Cle rver le y . ,Z F Davis ,S .
O Fia n der ,M . F Lo we, S . O Po l ,L .
M Mar chant, A . O Pither, L .
Per k iFn s ,S .
O Nu r se ,J.
Mo r riMs, P .
F Minn s ,J. F Par k e r, M . F Ether idg e ,V .
M Bu t te rs ,J.
N orfolk County Council PrinO ce, T .
V ancouver
F Sto kes, J.
F,M Al en .
M Lenn a rd-J o nes ,D .
O Bivo n,J.
Sm i thO,H .
F Ric h , J.
O Armst ron g,H .
McGiverOn ,A . F Lu sh e r, D .
F Jo hn so n,K .
CroF s ,K .
M Bo a te n g,R .
Har e- W iMn to n,C .
O Fer ri ,B .
Brow nh iOl ,P .
F God in g,V .
O Cre ed,K . O Ev an s ,B .
Sc hools a nd Colleges O Tri p,P .
O Wil k in so n,G .
O ther O rgs
O Askw i th, W .
F Ro use ,J.
O Wil k in s ,D .
O Bar k e r, A .
F Wil shir e,K .
F Brod ow sk i ,P .
O Po pe, S . M Ro ger s, R .
F Brow n, F .
Os, G Ro bin .
De' atFh ,A .
Safer N eighbourhood Team Re ligious Re presentatives Police
F Fle tc h e r,P . M Ho pk in s ,P .
O Hit chcock,L .
F Glyn, M .
M Ed war d s ,T .
O Mo ult o n,B .
M Elli o t ,S .
Wis e,OA .
M Wil li amson ,C .
O Hu nn ab l e, B .
F Cu lh am ,L .
O Cant, R .
O Lit tl ewod . ,R
F Gal e, S .
O Th orpe, A .
O Wil li ams, R .
M Fu t te r, M .
O Th e akst o n,S .
F Tw a it e- S mit h . ,C
F Ph i lp,G .
M Co l li ct ,C .
O Mal le t, D .
M Wod ho use , G .
O Rew , J.
M Grov e r, T .
F Line, D .
M Hal l, S . O Lai, C .
O Hayes ,T . O Ib ro m,J.
F Sw a le s, S .
M Ring wod ,D .
M McCre a, I.
F Hei n em a n,L .
M Kavanagh ,P .
Expert advice – all links
Innovation networks Confirmed Links
All Links
BCK LWN
BCK LWN M We k s, K .
M Wat k in s ,G .
F Car m an ,S .
M So uth,J.
M We k s, K .
M Wat k in s ,G . M Ch ap l in,A .
F Sm i th,P .
F Car m an ,S .
M So uth,J. M Danie ls ,J.
Mer , M Sh e rm .
O Ro bson ,D .
M Danie ls ,J.
Mer , M Sh e rm .
F Do ug l as ,L .
F Payn e ,S .
M Ch ap l in,A .
F Sm i th,P . DevenisMh ,T .
DevenisMh ,T .
O Ro bson ,D .
O Du rh am ,C .
F Do ug l as ,L .
F Payn e ,S .
Ele cted M embers
O Du rh am ,C .
Ele cted M embers
O Wil k in so n,M .
Par tr idOg e ,R .
V olunta ry a nd Community Groups
O,S Gle n .
F Parkin ,E .
O Hanson ,D . M Par k in ,D .
M Yal lop ,A .
M Yal o , J. p
M Yat es ,N .
M Ad en ey ,M .
M Lo ng ,B .
M Har w oo d, D .
M Lo vej o y,K .
O Wil k in so n,M .
FANG M Glyn, W .
M Jo hn so n,N .
M Yal lop ,A .
O Bu rn s, M .
Sil d ow nM,D .
O Sta n way,H .
H ousing Assoc. F Sh a rman,R .
F Clar k e, P .
F Sm i th,L .
H ousing Assoc.
F Co a te s, K .
F Sh a rman,R .
Pu r sgloMv e ,B . O Ro utl edg e ,M .
O'Do nn eFl ,R .
O Po lkey , J.
O'Do nn eFl ,R . O Ramsdal e, D .
F Lo we, S .
F Lo we, S .
M Mar chant, A .
O Po l ,L .
M Mar chant, A .
F Minn s ,J.
O Pither, L . F Par k e r, M .
F Per k in s ,S .
O Nu r se ,J.
M Mo r ri s, P .
F Minn s ,J. F Par k e r, M .
Bu t teMrs ,J.
Ether idFg e ,V .
N orfolk County Council O Prince, T .
V ancouver
F Sto kes, J.
O Prince, T . O Bivo n,J.
F Lu sh e r, D .
Jo hn sFo n,K .
F Cros ,K .
Bo a teMn g,R .
M Har e- W in to n,C .
O Fer ri ,B .
O Brow nh i l ,P .
God in gF,V .
O,K Cre ed . Ev an sO,B .
Sc hools a nd Colleges O Tri p,P .
O Wil k in so n,G .
O Wil k in s ,D .
O Bar k e r, A .
F Wil shir e,K .
F Al en,M .
M Lenn a rd-J o nes ,D .
O Ro bins, G .
F De' at h ,A .
Safer N eighbourhood Team Re ligious Re presentatives Police
O Hu nn ab l e, B .
F Fle tc h e r,P . M Ho pk in s ,P .
O Hit chcock,L .
F Glyn, M .
O Cant, R .
O Bivo n,J.
M Fu t te r, M .
O Th e akst o n,S .
Fit h Tw a it e- S m . ,C
F,G Ph i lp .
M Co l li ct ,C .
Mal leOt, D .
M Wod ho use , G .
O Rew , J.
M Grov e r, T .
M Ring wod ,D .
The Young Foundation 2010
M McCre a, I.
M Kavanagh ,P .
O Wil k in so n,G .
O ther O rgs
O Askw i th, W . O Wil k in s ,D .
O Bar k e r, A .
F De' at h ,A .
O Hayes ,T .
Safer N eighbourhood Team Re ligious Re presentatives Police
F Brod ow sk i ,P .
F Fle tc h e r,P . M Ho pk in s ,P .
O Hit chcock,L .
F Glyn, M .
M Ed war d s ,T .
O Mo ult o n,B .
M Elli o t ,S .
O Wis e, A .
M Wil li amson ,C .
O Hu nn ab l e, B . M Hal l, S . O Lai, C .
F Wil shir e,K .
O Po pe, S . F Brow n, F .
F Gal e, S .
F Line, D .
Cre edO,K . Ev an sO,B .
O Ro bins, G . O Lit tl ewod . ,R
O Brow nh i l ,P .
God in gF,V .
Cu lh aF ,L m .
M Elli o t ,S .
O Ib ro m,J. F Sw a le s, S .
O Fer ri ,B .
F Ro use ,J.
O Mo ult o n,B .
Bo a teMn g,R .
M Har e- W in to n,C .
M Ro ger s, R .
O Th orpe, A .
O Wil li ams, R .
F Lu sh e r, D .
Jo hn sFo n,K .
F Cros ,K .
M Ed war d s ,T .
O Wis e, A .
M Wil li amson ,C .
Armst roOn g,H .
O McGiver n ,A .
O Tri p,P . F Brod ow sk i ,P .
O Po pe, S . F Brow n, F .
Ric h ,FJ.
Sc hools a nd Colleges
O ther O rgs
O Askw i th, W .
F Ro use ,J.
M Ro ger s, R .
Slide 46
V ancouver
F Sto kes, J.
O Sm i th,H .
Armst roOn g,H .
O McGv i er n ,A .
Bu t teMrs ,J.
N orfolk County Council
F Al en,M .
M Lenn a rd-J o nes ,D .
O Sm i th,H .
Ric h ,FJ.
Cle rver leFy . ,Z F Davis ,S .
O Fia n der ,M .
O Radford,L .
Ether idFg e ,V .
O Cla rke, R .
F Ev an s ,J.
Cle rver leFy . ,Z F Davis ,S .
Fa, J. Bruinsm
F Danie ls ,G .
O Cla rke, R . O Ro ber ts o n,C .
O Fia n der ,M .
Gra v eOs, A .
Fa, J. Bruinsm
F Ev an s ,J.
M Mo r ri s, P .
O Al ton ,M .
Cu pp eOr, G . Kar ls soOn . ,E
O Po lkey , J.
O Nu r se ,J.
O Ah med, S .
CarMa, T .
Gra v eOs, A .
Pu r sgloMv e ,B .
F Per k in s ,S .
O Wil li ams, K . O Widd ow so n,J.
Sil d ow nM,D .
F Co a te s, K .
O Pither, L .
H ea lth O Th orpe, S .
F Danie ls ,G .
O Po l ,L .
O Bu rn s, M .
O Bu sh ,C .
Th om psoOn ,K .
F Clar k e, P .
O Ro utl edg e ,M .
Oan,C Sh a rm .
Cu pO e r, G p . Kar ls soOn . ,E
F Sm i th,L .
FANG M Glyn, W .
M Jo hn so n,N .
O Bu r ch,G .
F Wal k e r, M .
CarMa, T .
O Sta n way,H .
M Lo vej o y,K .
F Bra m ham, C .
O Al ton ,M .
O Bu sh ,C .
Th op mO son ,K .
M Har w oo d, D . Jo yceM,C .
J ac k so nF,C . F Lu dford,S .
F Bil h am ,S .
F Wenn ,L . O Th orpe, S .
O Radford,L .
Neder p eOl, A .
O An der son ,P .
M Wes t- B urnh am ,E .
M Go url ay,I.
M Lo ng ,B .
M Hu s se y , J.
O Ah med, S .
O Bu r ch,G .
O Ramsdal e, D .
M Ad en ey ,M .
O Wo lv e rs o n,C .
H ea lth O Wil li ams, K .
O Ro ber ts o n,C .
M Yal o , J. p
M Yat es ,N .
F No ck olds, E .
O Hanson ,D . M Par k in ,D .
Oan,C Sh a rm .
O Widd ow so n,J.
F Wal k e r, M .
O,S Gle n .
F Parkin ,E .
F Bra m ham, C .
F Wenn ,L .
Par tr idOg e ,R .
V olunta ry a nd Community Groups
J ac k sFo n,C . F Lu dford,S .
F Bil h am ,S .
M Go url ay,I.
Jo yceM,C .
M Hu s se y , J. Neder p eOl, A .
O An der son ,P .
O Wo lv e rs o n,C . M Wes t- B urnh am ,E .
F No ck olds, E .
O Cant, R .
O Lit tl ewod . ,R
F Gal e, S .
O Th orpe, A .
O Wil li ams, R .
M Fu t te r, M .
O Th e akst o n,S .
Fit h Tw a it e- S m . ,C
F,G Ph i lp .
M Co l li ct ,C .
Mal leOt, D .
M Wod ho use , G .
O Rew , J.
M Grov e r, T .
F Hei n em a n,L .
F Line, D .
M Hal l, S . O Lai, C .
O Hayes ,T . O Ib ro m,J.
F Sw a le s, S .
M Ring wod ,D .
M McCre a, I.
M Kavanagh ,P .
F Hei n em a n,L .
Cu lh aFm ,L .
BCK LWN M We k s, K .
M Wat k in s ,G .
F Car m an ,S .
M So uth,J.
M Ch ap l in,A .
F Sm i th,P .
M Danie ls ,J.
M Sh e rmer , M .
M Devenis h ,T .
O Ro bson ,D .
F Do ug l as ,L .
F Payn e ,S .
O Du rh am ,C .
Ele cted M embers O Wil k in so n,M .
O Par tr idg e ,R .
V olunta ry a nd Community Groups
O Gle n,S .
F Parkin ,E . Par k iMn ,D . M Yal lop ,A .
M Yal o , J. p
YatMes ,N .
M Ad en ey ,M .
M Wes t- B urnh am ,E .
M Har w oo d, D .
FANG
M Jo yce ,C .
O Sh a rman,C .
J ac k sFo n,C . F Lu dford,S .
F Bil h am ,S .
M Go url ay,I.
M Lo ng ,B .
Hu s seMy , J. Neder O e l, A p .
O An der son ,P .
O Wo lv e rs o n,C .
F No ck olds, E .
O Hanson ,D .
Lo vej o yM,K .
GlyM n, W .
M Jo hn so n,N .
Bu rn sO, M .
H ea lth
F Bra m ham, C .
O Wil li ams, K . Widd ow so nO,J.
F Wenn ,L .
Ah mO ed, S .
O Bu r ch,G . O Th orpe, S .
F Wal k e r, M .
O Al ton ,M .
O Bu sh ,C . Sil d ow nM,D .
O Th om pson ,K .
M Car a, T .
Oay,H Sta n w .
Cu pO e r, G p . O Kar ls son . ,E
O Gra v e s, A .
Clar k e,FP .
F Sm i th,L .
H ousing Assoc.
F Co a te s, K .
F Sh a rman,R .
M Pu r sglov e ,B . O Ro utl edg e ,M .
F Bruinsma, J.
F Danie ls ,G . O Po lkey , J.
O Ro ber ts o n,C .
O Cla rke, R .
F Ev an s ,J. F O'Do nn e l ,R .
O Ramsdal e, D .
F Davis ,S .
O Fia n der ,M . O Radford,L .
F Cle rver le y . ,Z
F Lo we, S . O Po l ,L .
M Mar chant, A . O Pither, L .
F Per k in s ,S .
Nu r seO,J.
M Mo r ri s, P .
F Minn s ,J. Par k eFr, M . F Ether idg e ,V .
M Bu t te rs ,J.
N orfolk County Council O Prince, T .
V ancouver
F Sto kes, J.
F Al en,M .
M Lenn a rd-J o nes ,D .
O Bivo n,J.
O Sm i th,H .
Ric ,hFJ.
Armst roOn g,H .
O McGiver n ,A . F Lu sh e r, D .
Jo hn sFo n,K .
F Cros ,K .
Bo a teMn g,R .
M Har e- W in to n,C .
O Fer ri ,B .
O Brow nh i l ,P .
F God in g,V .
O Cre ed,K . O Ev an s ,B .
Sc hools a nd Colleges O Tri p,P .
O Wil k in so n,G .
O ther O rgs
O Askw i th, W .
Ro useF,J.
O Wil k in s ,D .
Bar k eOr, A .
F Wil shir e,K .
F Brod ow sk i ,P .
O Po pe, S . M Ro ger s, R .
F Brow n, F .
Ro bO ins, G .
De' atFh ,A .
Safer N eighbourhood Team Re ligious Re presentatives Police
F Fle tc h e r,P . M Ho pk in s ,P .
O Hit chcock,L .
F Glyn, M .
M Ed war d s ,T .
O Mo ult o n,B .
M Elli o t ,S .
Wis e,OA .
M Wil li amson ,C .
O Hu nn ab l e, B .
F Cu lh am ,L .
O Cant, R .
O Lit tl ewod . ,R
F Gal e, S .
O Th orpe, A .
O Wil li ams, R .
M Fu t te r, M .
O Th e akst o n,S .
F Tw a it e- S mit h . ,C
F Ph i lp,G .
M Co l li ct ,C .
O Mal le t, D .
M Woh do use , G .
O Rew , J.
M Grov e r, T .
F Line, D .
M Hal l, S . O Lai, C .
O Hayes ,T . O Ib ro m,J.
F Sw a le s, S .
M Ring wod ,D .
M McCre a, I.
F Hei n em a n,L .
M Kavanagh ,P .
Informal networks – all links
• Survey identified high levels of networking between key agencies: Neighbourhood Management, Safer Neighbourhood Team and some council services (especially Highways and Public Realm) • Housing association networked into day-to-day communication, but not into decision making, problem solving and innovation Slide 48
The Young Foundation 2010
Fairstead Fairstead keySurvey networks Fairstead – SNA population BCK LWN M Wat k in s ,G .
We k sM, K .
F Car m an ,S .
So uthM,J.
Ch ap lMin,A .
F Sm i th,P .
M Danie ls ,J.
M Sh e rmer , M .
M Devenis h ,T .
O Ro bson ,D .
F Do ug l as ,L .
PayF e ,S n .
Du rh am ,OC .
Ele cted M embers O Wil k in so n,M .
O Par tr idg e ,R .
O Gle n,S .
F Parkin ,E .
O Hanson ,D . Par k iMn ,D .
M Yal lop ,A .
M Yal o , J. p
M Yat es ,N .
M Ad en ey ,M .
M Wes t- B urnh am ,E .
Har w oo dM, D .
FANG O Sh a rman,C .
J ac k sFo n,C . F Lu dford,S .
F Bil h am ,S .
M Go url ay,I.
Lo nM ,B g . M Jo yce ,C .
Hu sMse y , J. Neder p eOl, A .
O An der son ,P .
O Wo lv e rs o n,C .
F No ck olds, E .
M Lo vej o y,K .
GlyM n, W .
M Jo hn so n,N .
Bu rn sO, M .
H ea lth
F Bra m ham, C .
O Wil li ams, K . O Widd ow so n,J.
Wenn ,FL .
O Ah med, S .
Bu r chO,G . O Th orpe, S .
F Wal k e r, M .
O Al ton ,M .
O Bu sh ,C .
O Th om pson ,K .
M Sil d ow n,D .
M Car a, T .
Oay,H Sta n w .
O Cu pp e r, G . Kar lsOson . ,E
Gra v eOs, A .
Clar k e,FP .
Sm i thF,L .
H ousing Assoc.
Co a teFs, K .
F Sh a rman,R .
M Pu r sglov e ,B . Ro utl edOg e ,M .
F Bruinsma, J.
DanieFls ,G . Po lkOey , J.
O Ro ber ts o n,C .
Oe, R Cla rk .
F Ev an s ,J. F O'Do nn e l ,R .
O Ramsdal e, D . Ord,L Radfo .
F Cle rver le y . ,Z F Davis ,S .
O Fia n der ,M . Lo we,FS . O Po l ,L .
M Mar chant, A . O Pither, L .
F Per k in s ,S .
Nu r seO,J.
M Mo r ri s, P .
F Minn s ,J. Par k e r,FM . F M Ether idg e ,V . Bu t te rs ,J.
N orfolk County Council O Prince, T .
V ancouver
F Sto kes, J.
F Al en,M .
M Lenn a rd-J o nes ,D .
O Bivo n,J.
O Sm i th,H .
F Ric h , J.
O McGiver n ,A . F Lu sh e r, D .
Jo hn sF n,K o .
O Armst ron g,H .
F Cros ,K .
Bo a teMn g,R .
M Har e- W in to n,C .
O Fer ri ,B .
O Brow nh i l ,P .
F God in g,V .
O Cre ed,K . O Ev an s ,B .
Sc hools a nd Colleges Tri pO,P .
O Wil k in so n,G .
O ther O rgs
Askw iOth, W .
F Ro use ,J.
O Wil k in s ,D .
O Bar k e r, A .
F Wil shir e,K .
F Brod ow sk i ,P .
Po pO e, S . M Ro ger s, R .
F Brow n, F .
O Ro bins, G .
F De' at h ,A .
Safer N eighbourhood Team Re ligious Re presentatives Police
F Fle tc h e r,P . M Ho pk in s ,P .
O Hit chcock,L .
F Glyn, M .
M Elli o t ,S .
O Wis e, A .
M Wil li amson ,C .
O Hu nn ab l e, .B
Ed wM ar d s ,T .
O Mo ult o n,B .
O Cant, R .
O Lit tl ewod . ,R
F Gal e, S .
O Th orpe, A .
Os, R Wil li am .
Fu t teMr, M .
F Tw a it e- S mit h . ,C
F Ph i lp,G . F Sw a le s, S .
M Ring wod ,D .
O Th e akst o n,S .
M Co l li ct ,C .
O Mal le t, D .
M Wod ho use , G .
O Rew , J.
M Grov e r, T .
F Line, D .
M Hal l, S . O Lai, C .
O Hayes ,T . O Ib ro m,J.
M McCre a, I.
M Kavanagh ,P .
F Hei n em a n,L .
F Cu lh am ,L .
• The survey identified 19 key individuals in these five networks:
Slide 50
The Young Foundation 2010
Hubs gatekeepersFairstead and pulsetakers (HGPs) B CKLWN M Wat k in s ,G .
M We k s, K .
F Car m an ,S .
M So uth,J.
7
M Ch ap l in,A .
F Sm i th,P .
14
M Danie ls ,J.
Sh e rmerM, M .
DevenMis h ,T .
O Ro bson ,D .
F Do ug l as ,L .
12 8 F Payn e ,S .
O Du rh am ,C .
O Par tr idg e ,R .
M Yat es ,N .
13
M Ad en ey ,M .
9
Mo Har w o d, D .
F ANG
M Jo yce ,C .
Hu s seMy , J. O Neder p e l, A .
O Sh a rman,C .
F J ac k so n,C .
F Lu dford,S .
14
F Bil h am ,S .
Wes t- B urnMh am ,E .
Go uM rl ay,I.
Lo nMg ,B .
11 5 3 4 1 6
O An der son ,P .
O Wo lv e rs o n,C .
O Wil k in so n,M .
Flds, E No ck o .
O Hanson ,D . Par k iMn ,D .
15 M Yal o , J. p
M Yal lop ,A .
Elected Members
O Gle n,S .
F Parkin ,E .
Lo vejMo y,K .
M O Glyn, W . Bu rn s, M .
M Jo hn so n,N .
H ealth
Bra m hFam, C .
Wil liOams, K . Widd ow sOo n,J.
F Wenn ,L .
Ah mO ed, S .
O Bu r ch,G . O Th orpe, S .
16
Wal k eFr, M .
O Al ton ,M .
Bu sh ,OC .
O Th om pson ,K .
M Sil d ow n,D .
M Car a, T .
O Cu pp e r, G . Kar lsOson . ,E
O Sta n way,H .
Gra v eOs, A .
F Clar k e, P .
F Sm i th,L .
H ous ing As soc.
F Co a te s, K .
F Sh a rman,R .
M Pu r sglov e ,B .
10 7
O Ro utl edg e ,M .
F Bruinsma, J.
F Danie ls ,G .
O Ro ber ts o n,C .
5
O Po lkey , J.
O Cla rke, R .
F Ev an s ,J. F O'Do nn e l ,R .
RamsdOal e, D .
F Davis ,S .
Fia n dOer ,M .
O Radford,L .
F Cle rver le y . ,Z
F Lo we, S . Po lO,L .
Mar chMant, A . O Pither, L .
F Per k in s ,S .
Nu rOse ,J.
M Mo r ri s, P .
F Minn s ,J.
N eigh bo urho od M an ag ement Team 10 13 1 9 Par k eFr, M .
F M Ether idg e ,V . Bu t te rs ,J.
N orfolk Co unty C ouncil 223 O Prince, T .
F Sto kes, J.
F Al en,M .
M Lenn a rd-J o nes ,D .
V an co uver 12 5 6
O Bivo n,J.
Sm i thO,H .
F Ric h , J.
O McGiver n ,A . F Lu sh e r, D .
F Jo hn so n,K .
O Armst ron g,H .
F Cros ,K .
M Bo a te n g,R .
13 1610
M Har e- W in to n,C .
O Fer ri ,B .
O Brow nh i l ,P .
F God in g,V .
O Cre ed,K .
O Ev an s ,B .
S cho ols an d C olleges 12 TriOp,P .
O Wil k in so n,G .
O th er O rgs 14
Askw i thO, W .
F Ro use ,J.
O Wil k in s ,D .
O Bar k e r, A .
F Wil shir e,K .
F Brod ow sk i ,P .
11
O Po pe, S . M Ro ger s, R .
F Brow n, F .
O Ro bins, G .
F De' at h ,A .
S afer N eigh bo urho od Team 9 2 R elig io us R ep resentatives 11 P olice 14 6 15 8 7 8
O Hu nn ab l e, B .
F Fle tc h e r,P . Ho pk iMn s ,P .
O Hit chcock,L .
GlynF, M .
M Ed war d s ,T .
O Mo ult o n,B .
M Elli o t ,S .
O Wis e, A .
M Wil li amson ,C .
O Cant, R .
O Th orpe, A .
O Wil li ams, R .
M Fu t te r, M .
F Tw a it e- S mit h . ,C
F Ph i lp,G .
F M Sw a le s, S . Ring wod ,D .
O Th e akst o n,S .
O Mal le t, D .
M Co l li ct ,C .
Wod ho uMse , G .
O Rew , J.
M McCre a, I.
M Grov e r, T .
M Kavanagh ,P .
F Cu lh am ,L .
44
O Lit tl ewod . ,R
F Gal e, S .
1315 F Line, D .
M Hal l, S .
O Lai, C .
O Hayes ,T . O Ib ro m,J.
F Hei n em a n,L .
H ub
• Several individuals acting as „hubs‟ in Safer Neighbourhoods Team, meaning many direct local connections and networking within the organisation • Sharing this Team‟s local knowledge with other local stakeholders and agencies was identified as a key objective Slide 52
The Young Foundation 2010
Hubs, gatekeepers & pulsetakers in expert advice network BCK LWN W ek sM, K .
M W tk a in s ,G .
F Ca rm an ,S .
M So uth,J.
15 M Ch ap l in,A .
F,P Sm i th .
7
Da nM ie ls ,J.
M Sh e rme r, M .
M De ve nis h ,T .
Ro bson ,OD .
Do ug la sF,L .
2 1 5
12
F Pa yn e ,S .
O Du rh am ,C .
E le cted M embers W il k iO so n n,M .
O Pa r tr idg e ,R .
O Gle n,S .
F Pa rkin ,E .
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Ya lo ,MJ. p
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15
My Ad en e ,M .
Pa rk iMn ,D .
M W s t- B e urnh a ,mE .
1111 M Ha rw oo d, D .
FANG
M Jo yc e ,C .
My Hu s se , J.
O Sh a rma n,C .
F Ja ck so n,C .
F Lu dford,S .
F Bil h am ,S .
M Go url a y,I.
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13 8 4 3 2 6 9 7 O Ne de rp e l, A .
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O Ha nson ,D .
Lo ve jM y,K o .
GlyM n, W .
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Bu rn sO, M .
H ea lth
F Bra m ha m, C .
O W il li a ms, K . O,J. W idd ow so n
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Ah mO d, S e .
O Bu rc h,G . O Th orpe ,S .
14
F W lk a e r, M .
O Al ton ,M .
O Bu sh ,C . M Sil d ow n,D .
O Th om pson ,K .
O Cu pp e r, G .
M Ca ra ,T . O Ka r ls son . ,E
O Sta n wa y,H .
F Cla rk ,P e .
F Sm i th,L .
F Co a te s, K .
O Gra v e s, A .
H ousing Assoc. 16 F Sh a rma n,R .
M Pu r sglov e ,B .
O Ro utl e dg e ,M .
F Bruinsma , J.
F Da nie ls ,G . O Po lke , J. y
O Ro be r ts o n,C .
F O'Do nn e l ,R .
11
O Ra msda le ,D .
F Cle rve r le y . ,Z
F Da vis ,S .
O Fia n de r ,M .
O Ra dford,L .
3 14
O Cla rke ,R .
F Ev an s ,J.
F Lo we ,S . Po lO,L .
Mt, A Ma rc ha n . O Pithe r, L .
F Pe rk in s ,S .
O,J. Nu r se
M Mo r ri s, P .
F Minn s ,J.
119 1 10 2 16 6 Fr, M Pa rk e .
F Ethe r idg e ,V .
M Bu t te rs ,J.
N or f olk County Council 3 4 10 O Princ ,T e .
V ancouver 9 5
F Sto ke s, J.
F Al e n,M .
M Le nn a rd-J o ne s ,D .
O Bivo n,J.
O Sm i th,H .
F Ric h , J.
O Armst ron g,H .
O Mc Give rn ,A .
8
F Lu sh e r, D .
F Jo hn so n,K .
F Cros ,K .
M Bo a te n g,R .
M Ha re -W in to n,C .
O Fe r ri ,B .
O Brow nh i l ,P .
F God in g,V .
O Cre e d,K . O Ev an s ,B .
Sc hools a nd Colleges TriOp,P .
O W il k in so n,G .
Ro uF se ,J.
O W il k in s ,D .
Or, A Ba rk e .
F W il shir e . ,K
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1210
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M Ro ge r s, .R
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13
Os, G Ro bin .
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O Hu nn ab le ,B .
F Fle tc h e r,P . M Ho pk in s ,P .
O ther O rgs
O, W Askw i th .
1416
O Hit c hc oc k,L .
F Glyn, M .
Saf er N eighbour hood Team 4 Re ligious Re presentatives 13 Police 6 8 12
M Ed wa rd s ,T .
O,B Mo ult o n .
Elli o tM,S .
W is e ,OA .
M W il li a mson ,C .
O Ca nt, R .
O Th orpe ,A .
O W il li a ms, R .
M Fu t te r, M .
O Th ea kst o n,S .
F Tw a it e -S mit h . ,C
F Ph i lp,G .
F Sw a le s, S .
M Ring wod ,D .
M Co l li c t ,C .
O Ma l le t, D .
M W od ho use , G .
Re , J.O w
M Mc Cre a , I.
GroM e r, T v .
M Ka va na gh ,P .
O Lit tl e wod . ,R
F Ga le ,S .
5 7 F Line ,D .
M Ha l l, S .
O La i, C .
Ha yO s ,T e . O Ib ro m,J.
F He in em a n,L .
F Cu lh am ,L .
HGPs - innovation network
BCKLWN 36
M Wat k in s ,G . M So uth,J.
M We k s, K .
F Car m an ,S .
2
M Ch ap l in,A .
Sm i thF,P .
8
DanieMls ,J.
M Sh e rmer , M .
M Devenis h ,T .
O Ro bson ,D .
F Do ug l as ,L .
42 7 PayF e ,S n .
Du rh am ,OC .
Elected M embers O Wil k in so n,M .
O Par tr idg e ,R .
O Gle n,S .
F Parkin ,E .
M Yal o , J. p
M Yal lop ,A .
M Yat es ,N .
16
M Ad en ey ,M .
O Hanson ,D .
Wo lv e rs o nO,C .
Bil h am ,FS .
Mo Har w o d, D .
FANG O Sh a rman,C .
F J ac k so n,C .
9
5 4 3 1011 F Lu dford,S .
M Wes t- B urnh a ,mE .
14 M Jo yce ,C .
M Hu s se y , J.
O Neder p e l, A .
M Go url ay,I.
Lo ng ,MB .
14
M Par k in ,D . O An der son ,P .
F No ck olds, E .
M Lo vej o y,K .
M Glyn, W .
M Jo hn so n,N .
O Bu rn s, M .
Health
F Bra m ham, C .
O Wil li ams, K . O Widd ow so n,J.
F Wenn ,L .
O Ah med, S .
O Bu r ch,G . O Th orpe, S .
Wal k e r,FM .
O Al ton ,M .
Bu sh ,OC . M Sil d ow n,D .
O Th om pson ,K .
O Cu pp e r, G .
M Car a, T . O Kar ls son . ,E
O Sta n way,H .
O Gra v e s, A .
F Clar k e, P .
F Sm i th,L .
F Co a te s, K .
11 Sh a rmanF,R .
M Pu r sglov e ,B .
7 13
Ro utl edg eO,M .
F Bruinsma, J.
Danie lsF,G .
Ro ber ts o nO,C .
5
O Po lkey , J.
O Cla rke, R .
Ev an sF,J. F O'Do nn e l ,R .
RamsdO al e, D .
F Cle rver le y . ,Z F Davis ,S .
Fia n dOer ,M .
10
O Radford,L .
F Lo we, S .
O Po l ,L .
M Mar chant, A . PithO er, L .
Minn s ,J.F F Per k in s ,S .
Nu r seO,J.
1212 6 1 16 15 13
M Mo r ri s, P .
Par k eFr, M .
F Ether idg e ,V .
M Bu t te rs ,J.
Norfolk Cou nty Council F Sto kes, J.
O Prince, T .
Van co uver O Sm i th,H .
7
F Ric h , J.
Lenn a rd-J o nMes ,D .
12 F Cros ,K .
9
F Lu sh e r, D .
F Al en,M .
BivO n,J. o
F Jo hn so n,K .
O Armst ron g,H .
O McGiver n ,A .
2 38 16 M Bo a te n g,R .
M Har e- W in to n,C .
O Fer ri ,B .
O Brow nh i l ,P .
15
F God in g,V .
O Cre ed,K .
O Ev an s ,B .
Schools and Colleges O Tri p,P .
O Wil k in so n,G .
Other Orgs
O Askw i th, W .
F Ro use ,J.
F Wil shir e,K .
O Wil k in s ,D .
O Bar k e r, A .
F Brod ow sk i ,P .
1215
O Po pe, S . M Ro ger s, R .
M Ed war d s ,T .
F Brow n, F .
11
O Ro bins, G .
F De' at h ,A .
O Hu nn ab l e, B .
F Fle tc h e r,P .
Safer Neig hbo urh ood Team 4 Relig ious Rep resentatives 10 Police
O Hit chcock,L .
F Glyn, M .
M Elli o t ,S .
O Wis e, A .
M Wil li amson ,C .
O Cant, R .
8
O Lit tl ewod . ,R
F Gal e, S .
O Th orpe, A .
Os, R Wil li am .
M Ho pk in s ,P .
O Mo ult o n,B .
Fu t teMr, M .
O,S Th e akst o n .
9
F Tw a it e- S mit h . ,C
F Ph i lp,G . F Sw a le s, S .
10 M Ring wod ,D .
Co l liMct ,C .
O Mal le t, D .
Wod hM use , G o .
Rew ,OJ.
GroM e r, T v .
10
F Line, D .
M Hal l, S .
Lai,OC .
HayO es ,T . O Ib ro m,J.
M McCre a, I.
13 M Kavanagh ,P .
F Hei n em a n,L .
F Cu lh am ,L .
Work
Fairstead
Fairstead We ksM, K .
M Wat kins,G .
M Wat kins,G .
F Car m a n,S.
SouthM,J.
M Yal op,J.
M Yal lop,A .
M Adeney,M .
PayFne,S.
Durham ,OC .
O Par tr idge,R .
O Gle n,S.
Neder peOl, A .
M Wes t- B urnham , E.
F Nockolds, E.
M Gourl ay,I.
LonM g,B .
Har w oodM, D .
M Lovej oy,K .
Yal loMp,A .
GlyM n, W . BurnsO, M .
M Sil dow n,D .
M Car a, T.
H ousing Assoc.
H ousing Assoc.
F Coate s, K .
SharmanF,R .
PursgM love,B . O Routl edge,M .
O Polkey,J. O Rober ts on,C .
O'DonFnel ,R .
F Lowe, S. O Pol,L.
M Mar chant, A . O Pither, L.
Par ker,FM .
F Per kins,S.
M Morri s, P.
O Nurse ,J.
F Minns,J. F Par ker, M . F M Ether idge,V . Butte rs ,J.
F M Ether idge,V . Butte rs ,J.
N orfolk County Council
F Stokes, J.
O Prince, T.
PrO ince, T.
F All en,M .
M Lennard-J ones ,D .
V ancouver
O Bivon,J.
JohnsFon,K .
O Armst rong,H .
F Cros ,K .
F Lusher, D .
Stokes,FJ.
All enF,M .
LennardM -J ones ,D .
BivOon,J.
Sm iOth,H .
O Sm i th,H .
F Ric h,J.
Cle rverFle y,Z. DavFis ,S.
O Fia nder ,M .
N orfolk County Council
O McGiver n,A .
O Cla rke, R .
F Evans,J.
O Ramsdal e, D . O Radford,L.
V ancouver
BruFinsma, J.
F Danie ls ,G .
Cla rkOe, R .
F Minns,J.
M Morri s, P.
NurseO,J.
All toOn,M .
O Cupper, G . O Gra ves, A .
F Cle rver le y,Z. F Davis ,S.
M Mar chant, A . F Per kins,S.
AhmedO, S.
O Kar ls son,E.
F Clar ke,P.
Lowe,FS.
O Pither, L.
Wil liOams, K .
M Sil dow n,D .
F Bruinsma, J.
F O'Donnel ,R .
O Pol,L.
H ealth
M Car a, T.
F Sm i th,L.
F Sharman,R .
M Pursglove,B .
PolkOey,J.
O Fia nder ,M . RadfoOrd,L.
Oan,C Sharm .
O Bush,C .
O Sta nway,H .
F Evans,J.
O Ramsdal e, D .
FANG M O Glyn, W . Burns, M .
O Burch,G . ThoO rpe, S.
DanieFls ,G .
O Rober ts on,C .
M Har w ood, D . M Joyce ,C .
JohnsMon,N .
F, C Bra m ham .
O Thom pson,K .
CoateFs, K .
Routl edOge,M .
M Lovej oy,K .
Gra veOs, A .
Clar ke,FP.
Sm i thF,L.
M Gourl ay,I.
M Long,B .
F Jac kson,C . LudfoFrd,S.
Bil haFm , S.
F Wal ker, M .
O Cupper, G . Kar lsOson,E.
O Neder pel, A .
Ander soOn,P.
F Wenn,L.
O All ton,M .
O Bush,C .
Oay,H Sta nw .
F Nockolds, E.
M Husse y,J.
Widdow sOon,J.
O Ahmed, S.
O Thorpe, S. F Wal ker, M .
M Adeney,M .
Wes t- B urnMham , E.
O Wil li ams, K . O Widdow s on,J. BurchO,G .
O Thom pson,K .
M Yat es ,N .
M Yal op,J.
WolversOon,C .
H ealth
F Bra m ham, C .
Wenn,FL.
Elected Members
GleOn,S.
O Hanson,D . M Par kin,D .
O Sharman,C .
M Johnson,N .
O Durham ,C .
Wil kinsOon,M .
FANG
M Joyce ,C .
Jac ksFon,C . F Ludford,S.
F Douglas ,L.
Par tr idOge,R .
F Parkin,E.
HusMse y,J.
F Bil ham , S.
M Devenis h,T.
F Payne,S.
Elected Members
O Hanson,D .
O Ander son,P.
M Danie ls ,J.
O Robson,D .
F Douglas ,L.
F Parkin,E.
M Chaplin,A .
M Shermer , M .
M Devenis h,T.
O Wil kinson,M .
O Wolvers on,C .
F Car m a n,S.
F Sm i th,P.
M Danie ls ,J.
Par kiMn,D .
M We ks, K .
M South,J.
ChaplMin,A .
F Sm i th,P. M Shermer , M .
O Robson,D .
M Yat es ,N .
Decision making
BCK LWN
BCK LWN
M Har e- W i nton,C .
O Fer ri ,B .
F Gooding,V .
Tri pO,P.
O Wil kinson,G .
F De' at h,A .
Safer N eighbourhood Team Religious Representatives Police
F Fle tc her,P. M Hopkins,P.
O Hit chcock,L.
O Fer ri ,B .
O Cant, R .
F Glyn, M .
FutteMr, M .
F Tw a it e- Smit h,C .
O Theakst on,S.
F Philp,G . F Sw a le s, S.
M Colli ct ,C .
F Line, D .
M Grover, T.
F De' at h,A .
M McCre a, I.
F Fle tc her,P. M Hopkins,P.
Hit chcoOck,L.
M Edwar ds,T.
O Moult on,B .
M Elli ot,S.
O Wis e, A .
O Cant, R .
O Lit tl ewod,R .
F Gal e, S.
O Thorpe, A .
O Wil li ams, R .
F Glyn, M .
O Hayes ,T. O I brom,J.
M Ringwod,D .
Safer N eighbourhood Team Religious Representatives Police M Wil li amson,C .
M Hal l, S. O Lai, C .
F Brodow s ki,P.
O Pope, S. F Brow n, F.
F Gal e, S. O Hunnable, B .
M Wodhouse , G .
O Rew , J.
O Mal le t, D .
F O Wil shir e,K . Wil kins,D .
O Bar ker, A .
O Robins, G .
F Culham , L.
O ther O rgs
O Askw i th, W .
M Roger s, R . M Elli ot,S.
O Thorpe, A .
Os, R Wil li am .
O Wil kinson,G .
F Rouse ,J. EdwM ar ds,T.
O Lit tl ewod,R .
O Cre ed,K . O Evans,B .
F Brodow s ki,P.
O Moult on,B .
M Boate ng,R .
Brow nhiOl ,P.
F Gooding,V .
F Culham , L.
O Wis e, A .
M Wil li amson,C .
O Hunnable, B .
F Lusher, D .
Har e- M i nton,C W .
Schools and Colleges
PopO e, S. F Brow n, F.
CrosF,K .
O Tri p,P.
F O Wil shir e,K . Wil kins,D .
O Bar ker, A .
O Robins, G .
F Johnson,K .
Armst roOng,H .
O ther O rgs
Askw iOth, W .
F Rouse ,J.
M Roger s, R .
Ric h,FJ.
McGivO er n,A .
O Cre ed,K . O Evans,B .
Schools and Colleges
BoateMng,R .
O Brow nhil ,P.
M Futte r, M .
F Tw a it e- Smit h,C .
F Hei nem a n,L.
Sw a leFs, S.
M Kavanagh,P.
O Theakst on,S.
F Philp,G .
M Colli ct ,C .
LiFne, D .
M Wodhouse , G .
O Rew , J.
O Mal le t, D .
M Grover, T.
HalMl, S. O Lai, C .
O Hayes ,T. I brOom,J.
RingwoMd,D .
M McCre a, I.
Hei nem a nF,L.
M Kavanagh,P.
BCK LWN M Wat k in s ,G .
M We k s, K .
F Car m an ,S .
M So uth,J.
M Ch ap l in,A .
F Sm i th,P .
M Danie ls ,J.
M Sh e rmer , M .
M Devenis h ,T .
Ro bsoOn ,D .
Do ug lF as ,L .
F Payn e ,S .
O Du rh am ,C .
Ele cted M embers
GleOn,S .
F No ck olds, E .
Wil k in sOo n,M .
Par tr idOg e ,R .
ParkF ,E in .
HanO son ,D . M Par k in ,D .
M Yal lop ,A .
Expert advice
M Yal o , J. p
Yat esM,N .
M Ad en ey ,M .
Neder p eOl, A .
O An der son ,P .
O Wo lv e rs o n,C .
M Go url ay,I.
Har w oM d, D o .
FANG
Jo yMce ,C .
Oan,C Sh a rm .
J ac k so nF,C . F Lu dford,S .
F Bil h am ,S .
Wes t- B urnMh am ,E .
Lo nM ,B g .
M Hu s se y , J.
M Lo vej o y,K .
M Glyn, W .
M Jo hn so n,N .
O Bu rn s, M .
Wil liOams, K . Widd ow sOo n,J.
Wenn ,FL .
Ah mO ed, S .
Bu r chO,G . O Th orpe, S .
Wal k eFr, M .
M Wat kins,G .
We ksM, K .
O Al ton ,M .
Bu sh ,OC .
O Th om pson ,K .
BCK LWN
Innovation
H ea lth
F, C Bra m ham .
M Sil d ow n,D .
M Car a, T .
O Sta n way,H .
F Clar k e, P .
Sm i thF,L .
Co a teFs, K .
O Cu pp e r, G . Kar lsOson . ,E
Gra v eOs, A .
H ousing Assoc. F Sh a rman,R .
F Car m a n,S.
SouM th,J.
M Pu r sglov e ,B .
ChaplMin,A .
F Sm i th,P.
O Ro utl edg e ,M .
F Bruinsma, J.
F Danie ls ,G . O Po lkey , J.
M Danie ls ,J.
O Ro ber ts o n,C .
Cla rkOe, R .
F Ev an s ,J. F O'Do nn e l ,R .
M Shermer , M .
M Devenis h,T.
O Ramsdal e, D .
F Cle rver le y . ,Z
Lo wF e, S .
F Douglas ,L.
O Po l ,L .
M Mar chant, A . O Pither, L .
O Durham ,C .
F Davis ,S .
O Fia n der ,M . RadfoOrd,L .
O Robson,D .
F Payne,S.
F Per k in s ,S .
Nu r seO,J.
M Mo r ri s, P .
F Minn s ,J. Par k eF r, M .
Elected Members
F M Ether idg e ,V . Bu t te rs ,J.
O Wil kinson,M .
O Par tr idge,R .
O Gle n,S.
F Parkin,E.
Yal op,MJ.
M Yat es ,N .
AdeneMy,M .
WolversOon,C .
N orfolk County Council
M Har w ood, D .
M Lovej oy,K .
O Prince, T .
FANG
M Joyce ,C .
V ancouver
O Sharman,C .
M O Glyn, W . Burns, M .
M Johnson,N .
F Ric h , J.
H ealth
F Bra m ham, C .
F Lu sh e r, D .
O Ahmed, S.
F Cros ,K .
O Sta nway,H .
O Tri p,P .
O Cupper, G . O Kar ls son,E.
SharmanF,R .
PursgloMve,B .
BruFinsma, J.
O Cla rke, R .
F O'Donnel ,R .
F Cle rver le y,Z. F Davis ,S.
Fia ndOer ,M . F Lowe, S. M Mar chant, A . Per kiFns,S.
O Nurse ,J.
MorriMs, P.
F Minns,J. F Par ker, M . F M Ether idge,V . Butte rs ,J.
N orfolk County Council PrO ince, T.
V ancouver
F Stokes, J.
All enF,M .
M Lennard-J ones ,D .
O Bivon,J.
O Sm i th,H .
Ric h,FJ.
F Lusher, D .
F Johnson,K .
Armst roOng,H .
McGiverOn,A .
CrosF,K .
M Boate ng,R .
Har e- W iMnton,C .
O Fer ri ,B .
Brow nhiOl ,P.
F Gooding,V .
O Cre ed,K . O Evans,B .
Schools and Colleges O Tri p,P.
O Wil kinson,G .
O ther O rgs
O Askw i th, W .
RouseF,J.
F O Wil shir e,K . Wil kins,D .
Bar keOr, A .
F Brodow s ki,P.
O Pope, S. M Roger s, R .
F Brow n, F.
O Robins, G .
F De' at h,A .
Safer N eighbourhood Team Religious Representatives Police
F Fle tc her,P. M Hopkins,P.
Hit chcoOck,L.
F Glyn, M .
M Edwar ds,T.
O Moult on,B .
M Elli ot,S.
O Wis e, A .
M Wil li amson,C .
O Hunnable, B .
F Brow n, F .
Os, G Ro bin .
De' atFh ,A .
Safer N eighbourhood Team Re ligious Re presentatives Police
O Cant, R .
O Lit tl ewod,R .
F Gal e, S.
O Thorpe, A .
Os, R Wil li am .
FutteMr, M .
F Tw a it e- Smit h,C .
F Philp,G . F Sw a le s, S.
M Ringwod,D .
O Theakst on,S.
M Colli ct ,C .
O Mal le t, D .
M Wodhouse , G .
O Rew , J.
M Grover, T.
F Line, D .
M Hal l, S. O Lai, C .
O Hayes ,T. O I brom,J.
M McCre a, I.
M Kavanagh,P.
F Hei nem a n,L.
F Wil shir e,K .
F Brod ow sk i ,P .
F Fle tc h e r,P . M Ho pk in s ,P .
O Hit chcock,L .
F Glyn, M .
F Culham , L.
M Ed war d s ,T .
O Mo ult o n,B .
M Elli o t ,S .
WO is e, A .
M Wil li amson ,C .
O Hu nn ab l e, B .
O Cant, R .
O Lit tl ewod . ,R
F Gal e, S .
O Th orpe, A .
O Wil li ams, R .
M Fu t te r, M .
F Tw a it e- S mit h . ,C
O Polkey,J.
O Pither, L.
O Wil k in s ,D .
O Bar k e r, A .
M Ro ger s, R .
H ousing Assoc.
DanieFls ,G .
F Evans,J.
O Pol,L.
O ther O rgs
O Askw i th, W .
O Po pe, S .
F Coate s, K .
Routl edOge,M .
Wil k in sOo n,G .
F Ro use ,J.
O Gra ves, A .
F Clar ke,P.
F Sm i th,L.
O Radford,L.
O Brow nh i l ,P .
F God in g,V .
Sc hools a nd Colleges
All toOn,M .
M Sil dow n,D .
M Car a, T.
RamsdalOe, D .
Bo a te n gM,R .
O Cre ed,K . O Ev an s ,B .
ThoO rpe, S. O Bush,C .
O Rober ts on,C .
O Bivo n,J.
M Har e- W in to n,C .
O Fer ri ,B .
O Burch,G .
O Thom pson,K .
F Al en,M .
Jo hn so nF,K .
O Armst ron g,H .
O McGiver n ,A .
O Wil li ams, K . O Widdow s on,J.
F Wenn,L.
F Wal ker, M .
F Sto kes, J.
M Lenn a rd-J o nes ,D .
O Sm i th,H .
F Jac kson,C . F Ludford,S.
Bil haFm , S.
M Wes t- B urnham , E.
GourlMay,I.
M Long,B .
HuM s se y,J. O Neder pel, A .
Ander soOn,P.
NockoldFs, E.
O Hanson,D . Par kiMn,D .
Yal loMp,A .
F Ph i lp,G . Sw a leFs, S .
Ring woMd ,D .
O Th e akst o n,S .
M Co l li ct ,C .
Mal leOt, D .
M Wod ho use , G .
O Rew , J.
M Grov e r, T .
F Line, D .
M Hal l, S . Lai,OC .
HayO es ,T . O Ib ro m,J.
M McCre a, I.
M Kavanagh ,P .
F Hei n em a n,L .
F Cu lh am ,L .
6.Using networks to improve local services
Slide 56
The Young Foundation 2010
Step 1: stakeholder workshops • 2007 – Bringing together residents, local groups, frontline staff, service managers and VCS to share SNA project findings and generate practical, collaborative ideas for improving communication and engagement with residents around service delivery • A series of practical projects were devised:
Step 2: Fairstead newsletter •
Launched to improve communication between agencies, local groups and residents
•
Providing better information for residents about activities on the estate, services and community engagement
Slide 58
The Young Foundation 2010
Step 3:Fairstead Neighbourhood Charter • • • • Slide 59
January 2008 - Neighbourhood Charter around „cleaner, greener‟ local environmental issues negotiated with residents and service providers Four-month process – residents and agencies working to identify issues on the estate and agreeing how to tackle them July 2008 – Fairstead Community Agreement was officially signed by dignitaries, residents and local organisations Reviewed every 6 months The Young Foundation 2010
Step 4: Neighbourhood Partnerships • 2009 – Introduced in Fairstead (and four other areas) to give residents opportunities to influence decisions and develop projects for where they live •
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Open to anyone living or working on the estate – residents, councillors, voluntary and public sector workers and local businesses
The Young Foundation 2010
Step 5:Fairstead.org •
• •
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August 2010 – launch of social media website to connect residents and agencies Community driven Aims to improve communication flows
The Young Foundation 2010
Saffron Woodcraft saffron.woodcraft@youngfoundation.org www.youngfoundation.org/communityaction-tool-kit Slide 62
The Young Foundation 2010
About the Young Foundation The Young Foundation brings together insight, innovation and entrepreneurship to meet social needs. We have a 55-year track record of success with ventures such as the Open University, Which?, the School for Social Entrepreneurs and Healthline (the precursor of NHS Direct). We work across the UK and internationally – carrying out research, influencing policy, creating new organisations and supporting others to do the same, often with imaginative uses of new technology. www.youngfoundation.org Slide 63
The Young Foundation 2010