Areas you must Outsource as an E-Commerce Company

Areas you must Outsource

As an e-commerce entrepreneur, you have a lot on your plate. Supply chain management, warehousing, shipping and returns, product catalogue, customer service and developing marketing strategies. And, as your online retail business keeps expanding, the scale and complexity of these tasks go on increasing making it tough to manage and fulfil responsibilities.

So, as a business owner how can you free up your valuable time and space to focus on core areas of business. The solution is simple: By outsourcing some of your tasks to thirdparty professionals.

Here are a few tasks that you can outsource to outsourcing companies to leverage your time.

Outsourcing Customer Service

Customer services statistics revealed that approximately 50% of customers are reluctant to do business with the company after just one bad experience. While the customer acquisition cost (CAC) is rising the overall customer lifetime value (CLTV) generated by such customers is drastically declining. By offering excellent customer service you can increase this CLTV value.

Offering outstanding customer service requires a deep understanding of three key metrics that measure customer satisfaction. These three metrics are:

Net promoter score (NPS) – It is used to measure customer loyalty towards a particular brand or service

Customer satisfaction score(CSAT) – It helps you to measure measures the satisfactory level of a customer after the purchase of a product or service

Customer efforts score (CES) – It helps you to measure the level of effort customer experiences while using your product or service

E-commerce Website Design, Maintenance & Development

This is another important area of e-commerce that is best left to the experts unless you had a good hand at design and development. Your website is the digital face of your e-commerce business. It will help you to generate business, increase brand value, promote goodwill among customers and deliver compelling marketing messages.

By outsourcing web development or designing work to a third-party vendor you can gain access to many skilled professionals from diverse disciplines, including designers, copywriters, web developers’ strategists etc. They will help you in:

 Creating a professional-looking website to attract, engage and convert visitors into paying customers

 Implementing technical SEO tactics to increase the ranking of your website on all search engines

E-Commerce Marketing

You may be able to do some aspects of basic marketing on your own, but other areas require special skill or knowledge and plenty of time to put these plans into action. You may be better off outsourcing these specialized areas, especially if your business is in the initial stage and you have a limited budget and in-house resources. Also bear in mind that these external experts will bring their experience and skills that will help you to get the most out of your marketing efforts. Some of the areas of e-marketing that you could consider for outsourcing are as follows:

E-Commerce Marketing

Social media marketing: Businesses often choose to outsource this key area of marketing to external agencies or hire an expert to perform these specialized tasks on their behalf- especially  if they don’t have anyone in-house who fully grasps and understands social media marketing trends or they don’t have enough time to commit to social media campaigns.

SEO/SEM: This is again a complex marketing activity that requires specialized expertise and experience, as well as an understanding of digital marketing tools. By outsourcing

SEO/SEM you gain the expertise of skilled professionals who have knowledge of optimizing your website by implementing various techniques and methodologies.

Email Marketing: By outsourcing email marketing services you can be benefitted in many ways. Firstly, it will help you to gain the support of experienced marketing experts. Secondly, your marketing campaigns get a fresh perspective. Thirdly, you can easily scale up or down your marketing activities.

E-Commerce Marketing

Analytics and Reporting: Google analytics or other analytical tools gives you essential insights about your online business and your customer. By outsourcing this critical element of marketing to experts you can gain from their insight on customer behavior analytics, thereby improving the outcome of your marketing efforts

Analytics and Reporting: Google analytics or other analytical tools gives you essential insights about your online business and your customer. By outsourcing this critical element of marketing to experts you can gain from their insight on customer behavior analytics, thereby improving the outcome of your marketing efforts

Market Research: Most companies prefer to outsource their market research activities to outside third-party market researchers. These professionals have skills and knowledge base that can come only after spending years of time in a particular domain. These firms conduct market research on your behalf and submit the report in the most structured format.

Market Research: Most companies prefer to outsource their market research activities to outside third-party market researchers. These professionals have skills and knowledge base that can come only after spending years of time in a particular domain. These firms conduct market research on your behalf and submit the report in the most structured format.

Order Fulfilment

There are many aspects involved in the order fulfillment pipeline, including receiving inventory, storing inventory, order picking and packing and shipping them to the customer’s address. By outsourcing this entire order fulfilment process to an industry expert you can ensure timely and safe transit of your products to and fro

Some other benefits of outsourcing order fulfilment process are as follows:



It saves your money on warehouse and transportation costs



It frees up your time so that you can focus on other aspects of your business



It creates a better customer experience by facilitating easy return, exchange and refunds

Besides this, by outsourcing the order fulfilment process you can extend your reach and go global. Many order fulfilment companies have an extensive network of warehouses to ship and deliver goods to any part of the globe. You can make use of their global platform to take your products to the remotest place in the world.

Defining SOP before Outsourcing

Before outsourcing services like customer service, marketing, website design and development or order fulfilment process to a third-party agency it is important to define an SOP that has clear-cut directions on what is expected from them as an outsourcing partner.

For instance, SOP for customer service includes queries related to your product or services, clarity about dealing with customers on the phone, emails and live chats, instructions for handling customers complaints dealing with disgruntled customers and much more.

By implementing SOPs in your ecommerce business you can streamline the workflow and remain focused on providing a consistent customer experience.

Choosing the Right Outsourcing Agency

Before choosing an outsourcing agency it is important to perform due diligence. Your outsourcing due diligence checklist should include: 

Before choosing an outsourcing agency it is important to perform due diligence. Your outsourcing due diligence checklist should include:

Checking the proven track record of past accomplishments 

Checking the proven track record of past accomplishments 



Asking for reference from your outsourcing agency 

Checking reviews and comments on social media 

Asking for reference from your outsourcing agency 

Checking reviews and comments on social media 

Checking technical skills and capability of the agency 

Checking technical skills and capability of the agency 

Asking your outsourcing agency about data security measures

Asking your outsourcing agency about data security measures

Why choose YRC

YRC is an e-commerce consulting company having 10+ years of experience in developing SOP for all aspects of businesses including SOPs for e-commerce outsourcing. YRC’s well-written and IT integrated SOP drastically reduces return rate, errors, as well as negative reviews about order fulfilment. Besides this, SOPs are designed in a way to make your organization more autonomous and reduce personal dependence.

Over the years YRC has helped 500+ brands globally in various sectors like e-commerce, fashion, furniture, jewelry, automobile, healthcare, fitness, hospitality, beauty to find their feet and grow their ecommerce & D2C business

Conclusion

As your online retail business keeps expanding, the scale and complexity of tasks go on increasing making it tough to manage and fulfil responsibilities

Outsource some of your tasks to third-party professionals

Before choosing an outsourcing agency it is important to perform due diligence

YRC is an e-commerce consulting company having 10+ years of experience in developing SOP for all aspects of businesses

To know more about “Areas you must Outsource as an E-commerce Company”

visit: https://www.yourretailcoach.in/areas-you-must-outsource-as-an-e-commerce-company/ 

For India & South Asia: https://www.yourretailcoach.in/ 

For Dubai & Middle East: https://www.yourretailcoach.ae/ 

For Africa: https://www.yourretailcoach.africa/ 

Business Process Xperts: https://www.businessprocessxperts.com/