Use of Retail Automation Solutions Post COVID 19
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Key Points
AUTOMATED INSTORE SHOPPING
A PROMISING FUTURE FOR DRONE DELIVERY
UNMANNED ROBOT DELIVERIES
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USE OF ARTIFICIAL INTELLIGENCE (AI)
DEVELOPING TECHENABLED PLATFORMS AND SYSTEMS
Automated in-store shopping
AMAZON GO Customers can Walk in - walk out with whatever items they want and they will be charged to their Amazon Prime account
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BINGOBOX RFID technology by labelling its products with RFID tags and then pay for it using WeChat
GOOGLE Have started drone delivery services in Australia.
A Promising Future for Drones delivery
Wing Aviation and FedEx partnered Zipline delivers essential to carry out a drone medical supplies to the trial to demonstrate the hospitals and clinics in benefits of using drones Ghana and Rwanda. as a last-mile delivery service.
Amazon Prime Air program to oversee the company’s project which aims to safely deliver packages to customers in less than 30 minutes.
Use of Artificial Intelligence
• The significance of AI will be higher than what it was when we entered the COVID crisis.
AI will significantly alter the supply chain and distribution systems of the retail industry
The use of AI-powered spatial analytics by Walgreen to track flu activity
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Unmanned robot deliveries
Wal-Mart partnered with Nuro, an autonomous vehicle company, to test-drive autonomous grocery deliveries through a project to be based in Houston.
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Developing tech-enabled platforms and systems
••WHATSAPP WHATSAPP ••Many Many brick brick and and mortar mortar shops shops (essentials) (essentials) have have started using started using WhatsApp WhatsApp to take take orders orders from from their their customers. customers.
SHOPIFY SHOPIFY Pickup Curbside Curbside where customers can can order and and pay online and collect online collect the order from the the storefront or or ‘curb’ without the the need to to leave their car car
•BIG BAZAAR BAZAAR •Using social media handles and text messaging feature to reach out out to customers and have enabled home delivery of items.
Summary The COVID crisis has surely changed our priorities as customers and as businesses. Our priorities have expanded to include enhanced safety and security, in terms of product quality, delivery, distribution, and preparedness for the future. For retail companies, there will be a shift of focus from ‘what customers want’ to ‘how to deliver’ and ‘how to be better prepared’.
Reference Blog (must read): https://www.yourretailcoach.in/retail-automation-solutions-to-overcome-business-slowdown-due -to-covid-crisis/
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