Y Magazine #288, September 26 2013 by SABCO Press, Publishing and Advertising

Finding Your Voice TED TALKERS TEACH inspiration

WIN BARNEY TICKETS / PILOT TRAGEDY TOP TABLE / HEALTH EXHIBITION STAR GAZING / CANCER CENTRE FIRE TIME FOR TEE: Interview with HH Sayyid Al Rawy Kais Al Said ROCK ON: Gallery from Tom Jones Concert CARRY ON CAMPING: Gadgets To Go Alfresco

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SEP 26 - OCT 02 • ISSUE 288 • WEEKLY

Who Wears The

Crown? Making the customer king in Oman

PLUS!

Fashion

PUNK IT UP

NOVEMBER 24 / ISSUE 258

Food

SUSHI SKILLS

Outdoors

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EDITOR’S

NOTE

TAKE THE BARNEY CHALLENGE & GET TICKETS TO SEE HIS SHOW You post your holiday pictures on Facebook, capture your lunch on Instagram and upload your dog in an Elvis costume on Twitter – okay, the latter may just be me. Either way, we’re a snap happy lot eager to show off our creativity to the world for little or no reward. But things are about to change.

Welcome to the new look Y Magazine your indispensable guide to everything modern Oman has to offer.

Fast forward

Y Magazine wants you to take wacky photos of yourself next to Barney in order to win family tickets to his show on October 25 and 26.

Just go to any of the current ten ticket selling locations throughout the city, including SABCO Commercial Centre, SABCO Media’s office in Seeb, MGM, Oasis By The Sea as well as selected Pizza Hut and Nawras outlets. Take a photo of your little ones doing the Barney dance next to the cardboard cutout. Then send it to prize@y-oman.com by October 17, 2013. See the silliest pictures on our Facebook page. The best photo will win eight tickets, while the second and third place winners get six and four tickets respectively. Go on! Be silly. We dare you!

was standing in line at a certain ice cream shop when a middle-aged woman barged her way to the front and demanded service. Now if it wasn’t bad enough that she had pushed ahead of me, she proceeded to click her fingers at the server before barking orders at him. There was no please or thank you, just a stony glare of impatience. The guy explained that he was in the middle of serving me. Furious, she started muttering about why she couldn’t get good service. The answer was simple. She was a bad customer. There are a lot of them about, screaming profanities at minimum wage workers every time they buy something to eat. They expect respect but show little in return. Of course, it works both ways. We’ve all encountered the cashier who is more interested in their Facebook status than doing their job – or the snooty sales assistant who thinks that their sophisticated surroundings give them some sort of special privilege to look down on others. Customer care shouldn’t be complicated. The golden rule of ‘doing unto other as you would have them do to you’ has been around as long as the Hammurabi Code. The problem is people. In this edition, we explore what’s being done in Oman to raise the bar.

THIS WEEK… Team Y went to see Tom Jones and enjoyed Omani delicacies at Al Angham, the Opera Galleria’s new fine dining restaurant.

Ways to get your Y fix Online: Visit y-oman.com for even more inspiration. Smart device: Catch up with Y on the go at y-oman.com/current-issue

Penny Fray MANAGING EDITOR editor@y-oman.com

EDITOR IN CHIEF Sayyida Iman bint Hamad bin Hamood Al Busaidi CHIEF EXECUTIVE OFFICER Eihab Abutaha MANAGING EDITOR Penny Fray SECTIONS EDITOR Kate Ginn

@ytabloid

PAGE EDITOR Joe Gill PHOTOGRAPHER Jerzy Wierzbicki ART DIRECTOR Matthew Herbst DIRECTOR OF SALES & MARKETING Feroz Khan

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Y Magazine is published by SABCO Press, Publishing & Advertising LLC /Y is a SABCO Media product. We’d love to hear your news and views. For editorial enquiries, please email info@y-oman.com

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Write to us at Y Magazine, SABCO Media, PO Box 3779, Ruwi 112, Sultanate of Oman.

SEP 26 - OCT 02 / ISSUE 288

contents

Features

20 The Customer Is King Raising Standards In Oman

SEPTEMBER 26 2013

Your Oman

06 The Big Interview HH Sayyid Al Rawy Kais Al Said 08 Your Oman Sayyida Mayya Al Said 1 0 News Air Force Loses Second Pilot

This Week 14 16 18

This Week Car Show & Carnival Movie Listings The World’s End Gallery Tom Jones

Business & Career 24 Ideas Factory Finding Your Voice

Food & Drink

28 Trend Sushi Skills 30 Food World Vegetarian Day 31 Food Review Sahab Hotel

Cars & Outdoors

14 Health & Beauty

32 Fashion Nouveau Punk 34 Shopping The Bag Lady 35 Gallery Health Expo

37 Destination Wadi Mahram 40 Indoors Star Gazing 42 Postcards From Noosa 44 Y-Fi Happy Camper 46 Car of the Week Nissan Pathfinder

34 NEXT WEEK’S ISSUE...

ANIMAL PRINTS AL ANGHAM REVIEWED POMEGRANATE POWER RISE OF THE DOMS

YOUR

OMAN

IRON MAN

HH Sayyi d A l R aw y K a i s Al Said , C E O of Muscat H ills Golf & C ountry C lub Words: Penny Fray / Image Jerzy Wierzbicki

Muscat Hills is Oman’s first grass course and was the cherished dream of your father HH Sayyid Kais Al Said. Has it been difficult moving that aspiration forward? The vision was to bring golf to Oman, put it on the map and host big events in the future. We’ve got the infrastructure in place, now we just need to raise awareness so it becomes a destination for golfers. I’m certainly inspired to carry the baton. There’s more to do at Muscat Hills. It’s still a project in progress but the crowning jewel will be the new hotel. Tell us more about the HH Sayyid Al Rawy Golf Classic that will be taking place at the Club on October 4: It will be one of the largest amateur events held at Muscat Golf & Country Club, attracting more than 120 players. I am extremely excited about the Classic and pleased to have on board great sponsors such as Bank of Beirut and Audi. It will be viewed as the pinnacle event of the season on the Muscat Hills calendar. I understand that the competition will be a great test of player skill, mind and endurance. Out of interest, what’s your golfing handicap? Despite living around golf all my life, it’s a sport that I pick up whenever time allows. I understand that I’ll be playing in the tournament at around a handicap of 24. If you could do anything – time, money and other considerations swept aside – what would you like to do? I’d love to travel a bit more but I’d also like to lead the way in helping develop the tourism sector in Oman. Growth is possible, you just have to take into account the cultural sensitivities and allow people to buy into it. Oman has always watched its neighbour and learnt the pros and cons of development. I think it’s important to make a slow yet steady progress and do things the right way. If someone were spending the weekend in Oman, where would you recommend they go (not including Muscat Hills)? There are a lot of great places to go, but if limited to three I guess they would be Wahiba Sands, The Royal Opera House Muscat and Bandar Khayran. How would you describe yourself in a sentence? I’m daring, determined, calm and committed. You’re a busy man but when you have some spare time, what do you enjoy doing? Travel is important to me and I like going to the beach as well as staying active by playing sport and going to the gym. I also play the saxophone. What are your three tips to success? 1. Be knowledgeable 2. Be diplomatic and understanding 3. Take risks

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News

Gallery

INTERVIEW

The Voice of Oman

Sayyida Mayya Al Said on exercising for life and not just to drop a dress size

ike many people I started 2013 saying that I would join the gym as part of my new year’s resolution. I wanted to get fit with the added bonus of not only feeling great but looking good too. I was mentally prepared for everything from physical pain right down to the gawping – but there was one thing that I wasn’t prepared for – the question: why was I really doing it? I thought the answer was obvious – to lead a better lifestyle. But I was wrong. It seems unless you are overweight, then you shouldn’t be at the gym. Yes, you heard right. I’ve had women ask me why I was exercising because to them, I was fine. And that’s the point. Since when did losing weight become the only objective to exercise? What about the fact that staying active relieves stress, improves mood and has several health benefits? We all know that exercise is something we need to do and yet we always come up with excuses not to. Well, if you are reading this, take it as a sign to break the unhealthy cycle. Enroll yourself in a gym, go walking, dance, cycle – find something you enjoy and stick to it. Ask a friend or family member to join for moral support. Better yet, involve your kids and get them away from all those sedentary gadgets. After all, you and your family’s wellbeing matter.

Next week: yummy mummy is back 08

SEP 26 - OCT 02 / ISSUE 288

correspondence HOW WE CAN BEAT THE BLUES ‘A state of mind’ (Y 287) was both thoughtprovoking and informative. Being an expatriate, I could relate to the statement of Roma Fernandez that expatriates of all nationalities are more vulnerable to depression. Moving to a foreign land is likely to make anyone feel a little anxious or lonely, and housewives who are at home alone are particularly vulnerable. In many ‘Agony Aunt’ columns carried by newspapers and magazines here in Oman, the common problem is that many new arrivals suffer a language barrier, which often leads to isolation. Many then wish to return to their homeland due to loneliness. The best solution, in my experience, is for them to enroll in one of the social clubs that cater to their language group, which will quickly bring them into contact with their expat community. For instance, the Indian Social Club has several linguistic wings including the Malayalam, Tamil, Telugu, Oriya, Kanada and so on.

Almost all the sections organise eight to ten activities each year. They also organise sports days, annual picnics and so on, where there is ample chance to interact with others from your community. The social club’s women’s wing also runs interesting, informative, educative and entertaining programmes. Arriving for the first time on foreign soil can be a shock to the system, in particular for homemakers. Loneliness and boredom can drive some ladies mad at times. However, once you get to make friends and explore this magnificent country, living in Oman is nothing less than sharing a slice of paradise. The best way to drive away loneliness is to keep up with your hobbies, make friends and explore the country. I myself joined the Indian Social Club’s Telugu wing – Telugu Kalasamithi – where I made lots of friends, and life was quickly full of entertainment and enjoyment. G.V. K. Durga Ravi, Muscat

Love and the quest for rest Dear Editor, God gave a brain to man to think and feel, and all the comforts of life but not ‘rest’. Without rest or a feeling of contentment, life becomes an unmanned horse in a race. No exercise, deep breathing or yoga lessons will do us any good unless the mind is free from emotional baggage and imaginary fears for the future. Nuclear families in the modern age have made people intolerant and selfish, and they have passed this legacy onto their kids. Meeting grandparents or parents frequently, without any selfish motive, are things of the past. Earlier generations saved time and money

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once a week to go for prayers in a temple, mosque or church. Tradition as well as mercy, humility and kindness came automatically without moral preaching at home. Children react to things what we make them see, believe and perceive. I still remember the last visit to my grandmother and the gentle touch of her frail hands raised to bless me. A year later she was no more but her touch remains alive in me. Life is a time machine in which we all are travelling. We all are co-passengers so we should make our stay – as well of others – pleasant and comfortable. Dr Ritu Bali, Al Khuwair

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SEND US YOUR letters, photos, news and views to info@y-oman.com / @ytabloid / /ytabloid. Impress us and the winning correspondent will receive a Grand Hyatt voucher. Guests may redeem gift vouchers from the hotel’s reception. For the rest of the terms and conditions see voucher. Contact person katrina.pulusan@hyatt.com.

YOUR FEEDBACK IS IMPORTANT TO US

LETTERS

Debate of the Week WE ASKED:

‘With Oman’s population now at 3.85 million, is the country’s infrastructure able to cope?’ Jenni Eden

I know the internet won’t cope. It’s not that great now and will only get worse when everyone is on PCs, smart phones, iPads and tablets.

Sami Ul Asad

Infrastructure includes having a robust communications sector. Communications – internet, voice calls, SMS, data – need to be more affordable and accessible to all. Currently, although there is availability, it is of little benefit if

there is no accessibility for all those who really need it. Now, only those who can afford it are able to use it. Thousands of expat workers are struggling to make ends meet. They can ill-afford to make even an overseas call to their families. Even a local call is a luxury for which most of us have to think twice before dialling. Per second billing is the first step needed to keep call charges accessible. Internet access in other countries is provided at a fraction of the cost. Local internet prices will need to be cut to make connectivity a reality for all.

Shyam Karani

I think the country will cope well. Hydrocarbon revenues are on the rise due to the sharp increase in oil prices and constant demand. This will probably suffice to finance all reasonable infrastructure spending. Many major infrastructure projects are underway and more are in the

E-MAILS

FA C E B O O K

pipeline. Oman’s plans for the railway project are commendable and will further contribute positively to the strengthening of infrastructure.

Shafiq Islam

We just need more houses.

Azra Aleem

More universities and colleges are required in different areas of the country, either private or governmentfunded.

TWITTER

in the country. While the government has preplanned most of these requirements, somewhere, I feel it’s taking too long for things to actually happen. For example, charges on phone calls and internet usage are still way too expensive compared to other developing countries.

Muscat Resident

With the new rule of no family visa for the expats whose income is below 600, population growth is likely to slow. So the country will manage to cope with its current infrastructure.

Rahul Chakraborty

The most fundamental requirements to cope with the increasing population is an adequate supply of affordable housing, and a good supply of electricity, water and food, which are the basic necessities to survive; very good road connectivity, a reasonably priced communication network and the best schooling facilities for total literacy

Next week’s debate:

Is the new minimum income of RO600 for expats wanting visas to bring their families to Oman sensible and fair? Tell us your views on Facebook.

SEP 26 - OCT 02 / ISSUE 288 YWeekly FXD 21x15.5 E.indd 1

8/20/13 5:13 PM

ASK OUR DOCTOR ? Excessive crying in a newborn Coping with an unsettled baby intensifies if there is shortage of milk in mothers. There are ways that mothers can increase the fat content in their breast milk so that their babies feel full and satisfied after each breastfeed. 1. Discontinue “comfort suckling” (when the baby makes frequent rhythmic flutter-like sucks and only periodic swallows toward the end of a feed). 2. Allow only “twenty minutes a side”–or similar instructions to limit the feed. 3. Always offer the fuller side first. 4. Always feed from both sides 5. Avoid Breast Pumps: Because a breast pump acts as a vacuum but does not extract much of the low volume, lipid-rich milk, babies receiving significant amounts of expressed breast milk may also develop functional lactose overload. Properly taught breast massage may have a role, to help mobilize the lipid fraction. So the next time your baby cries a lot, remember to look for the simple signs and watch out for any changes so that you can be sure that your baby will always be healthy and happy.

Dr. Achini Nirosha Kumari De Silva DCH, MD, MRCPH (UK) Consultant Pediatrician

Send in any queries: askdoctor@y-oman.com

+968 24557200 / 98088705

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SEP 26 - OCT 02 / ISSUE 288

YOUR

OMAN

AIR FORCE LOSES SECOND PILOT Newly wed victim of second Omani military jet crash in less than two weeks Words: Kate Ginn

The family of a young Omani air force pilot who died when his plane crashed on a training mission has spoken of their pride that he was serving his country. Flying Officer Abdulmalik bin Yaqoub bin Abdullah al Afifi was killed when the plane went down on Sunday evening in Dhofar Governate, according to the Oman News Agency. His funeral was held on Tuesday. The tragedy was the second death of a pilot on a training mission for the Royal Air Force of Oman in less than a fortnight. On September 11, airman Flight Lieutenant Alazhar al Shraiqi was killed in an accident involving two Jaguar planes during a routine training mission in Rakhyut, about 1,110 kilometres south of Muscat. The pilot of the second aircraft was unharmed in the crash. It is not known what make of plane was involved in the latest death. In a statement, the Ministry of Defence said it “mourned the late Lieutenant al Afifi and prayed to Allah the Almighty to bestow His mercy on the deceased and to inspire his family with patience and solace and to Him we return.” The Ministry released no further details. A source said Flying Officer al Afifi’s family was “proud” that he had been doing his duty and serving his country. It is believed that the young officer had only recently married, in August, and that he had been arranging a collection for his air force colleague who died in the first crash. The Royal Air Force of Oman has 18 Jaguar strike aircraft. Jaguar jets, an Anglo-French plane, have been around since 1968 and were used by a number of countries, including Oman and India. The British Royal Airforce replaced its aging Jaguars in 2007 and the French did the same two years earlier. India has announced it intends to replace its Jaguar fleet in the long term. In December, it was announced that the Sultanate had ordered 12 Typhoon and eight Hawk aircraft from the UK to upgrade its present fleet, in a deal costing $4 billion (RO1.5bn).

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Gallery

Interview

HOW HEARTLESS CAN YOU BE?

A fire which ripped through the head office of the Oman Cancer Association (OCA), causing a RO30,000 loss and destroying sufferer’s records, was arson, police have confirmed. As investigations begin, staff at the charity are trying to pick up the pieces in time for one of their busiest periods, the annual breast awareness

Arsonist targets cancer charity in calculated attack campaign that begins next month. It is believed that the blaze on September 11 set out to deliberately destroy 11 years of work achieved by the association since it began in 2002. “This heinous act of unprecedented proportion is one of malice intended to weaken or destroy the association’s work,” said the OCA in a statement. Extensive damage was caused to the office in Azaiba, wrecking computers and files containing information about members and results of mammograms carried out by the charity for hundreds of women in the Sultanate. While firefighters were able to contain the spread of the fire, the office contents and furniture were ruined. “Not only did the arsonist manage to destroy all relevant files, but burnt, destroyed and corrupted the memory drives of the remaining computers that sustained damage due to the fire and smoke,” said the OCA. “The arsonist stole all the photographic records of all the functions of the association and deliberately burnt all the advocacy and awareness materials from pamphlets, caps and mugs.” Cash, cameras, laptops and cancer pins were

also stolen. The arsonist even took the backup file storing the association’s data. The OCA moved to a temporary spot but, incredibly, was back in the Azaiba office fully functioning exactly a week after the fire, thanks to the help of supporters. Yuthar al Rawahy, founder of the charity and a cancer survivor, said the estimated loss was around RO30,000. “The activities of the association, particularly the upcoming annual Walkathon on October 29 will not be affected by this unfortunate incident.” Mrs al Rawahy, who has battled thyroid and breast cancer, has only just returned to work after more treatment recently. In a direct message to the arsonist, the charity said: “Your despicable and heinous action has resulted in a lot of damage to our records but the association as a result has become stronger, wiser and more resilient. “All members of our society young and old are utterly shocked and loathe your weakness, selfishness and irresponsible childish act motivated by jealously. “You are not only contemptible but you are to be pitied. We pray for you.” A probe by the Royal Oman Police’s Criminal Investigation unit is said to be gathering pace in identifying the arsonists. Anyone with information is asked to contact the ROP in Azaiba.

Hunt for top talent for Eid event If you think that your little one could be the next big thing in children’s entertainment, then this is their chance to shine. Their shot at the big time will be part of a new festival aimed at young ones as part of the Eid al Adha celebrations next month. In the first event of its kind to be held in the Sultanate, Hala B’Eid will combine fun and education to capture children’s imaginations and harness their creativity. Part of this will be a unique Talent Show open to all children, where kids can showcase their best acts in front of a huge live audience. The winner will have a chance to perform with starlet Hala Turk, 11, a child singer from Bahrain, who will be appearing for two nights. But the event, to be held at a new site at the Oman Automobile Association (OAA), is not just about having fun, although that will play a part. The annual festival aims to combine education, social awareness and action, under a different theme each year. This year’s theme is the environment, teaching children in a lively and entertaining way about topics such as climate change, recycling, animals and being green. Launching the festival this week, Suleyman al Harthy, managing director of Innovations Group, the organisers of the event, said: “Hala B’Eid is exclusively for children and passing on valuable life lessons. “We require more talented and positive young people to create a dynamic and progressive Oman. 012

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NEWS

Hala B’Eid festival will be first of its kind in Oman

“The festival is looking at how to prepare our children for the future.” Hala B’Eid – Hala means ‘welcome’ in Arabic – will run for two weeks from the first day of Eid until October 25. At the moment, the event site is nothing more than an empty bit of land in the OAA grounds, but come the beginning of Eid it will be transformed into a children’s adventure land with rides, a book fair, a stage, food courts and a play corner for the smaller ones. A series of interactive workshops will be held offering children a chance to get involved from making robots with junk items to learning how to harvest fruits and vegetables. Organisers hope to attract up to 2,500 visitors a day. The target age range is six to 15, although younger ones will also have plenty to keep them amused. Ten per cent of the revenue will be given to charity, split between the Oman Cancer Association and the Al Nidaa Charity. International rally driver, Hamad al Wahaibi, who is supporting the event, said: “It’s great to educate the youth, that should be our focus all the time. “As parents we should make this exciting stage of their lives as joyous and carefree as possible.” “Children’s education goes beyond the classroom, it includes acquiring creative and artistic skills.” Applications for the talent show should be submitted in video format on the link www.facebook.com/halafestivaloman www.halabeid.com

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When you’ve got a restless bull on your hands, perhaps a stroll on the sand is the best way to pacify him. On the other hand, this magnificent specimen could have been on the way to market. Whatever the reason for this horned fella taking a walk on Seeb beach one afternoon this week, he understandably drew quite a bit of attention.

PAW PUP

Dog needed surgery after being shot

With his tiny paw wrapped in a huge green bandage, George the pup looks a pitiful sight lying in a cage at the vets. If it wasn’t for animal loving expats, he might well be in a far worse condition. George, a little stray Wadi dog, was discovered cowering under a car near a villa in The Wave, Muscat, after being shot in the right paw. He is now recovering from surgery to remove bullet fragments after being helped by a family. “I am so shocked that someone has done this to this poor dog, and also very angry,” said Emma Jane Agnew, who helped take George to the vets. Mrs Agnew had been feeding the pup for two months after her younger daughter, Samika, aged eight, found him wandering in a park near their home. Samika and her older sister, Jazmin, 12, named him ‘George’. “We cannot take him in as we

already have a dog but we feed him and give him water as we are the biggest family of dog lovers and we feel so sorry for him,” she said. Last week, Mrs Agnew spotted George, who is aged around nine months, hiding under a car with blood on his paw. “He must have been in agony. The poor little mite hobbled over to me when I was watering my plants in the garden.” With a friend, Mrs Agnew rushed him to Tafani Veterinary Clinic in Azaiba where an x-ray revealed three fractures in his paw. Dr Juana Menes, the veterinary surgeon who treated George, said: “He (George) had definitely been shot. His paw should heal and he should be able to use his leg as normal. He is a beautiful little dog.” Y reported a few months ago how stray dogs were being shot by the Royal Oman Police in residential areas. Mrs Agnew, who is helping to pay George’s vet bill, now wants to give this dog tale a happy ending. “The thing now is to find George a forever home,” she said. “After what he’s been through, the little boy deserves it.” Can you give George a home? Email editor@y-oman.com

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SEE. HEAR. FEEL.

CELEBRATE SEASON 2013/14

Experience a celebration for the senses, as the Royal Opera House Muscat brings you the best of opera, jazz, Arabesque, family, dance & ballet, and concerts & recitals. Be entertained. Be moved. Be there. For more information and ticket bookings, visit www.rohmuscat.org.om

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THE WHAT’S ON GUIDE

Tee Time

Healthy Hearts

Oct 04 Bank of Beirut and Audi are sponsoring the HH Sayyid Al Rawy Golf Classic with more than 100 golfers already signed up – sorry if you wanted to join in, but it’s full. Gloria Jean’s Coffee will be providing snacks and coffee to participants, and to top the day off, a banquet dinner and award ceremony will take place at Muscat Hills Golf & Country Club. Starts at 6.30pm.

Sept 29

To celebrate World Heart day you can join Al Raffah Hospital for a Walkathon of one mile on Sunday from 4.30pm at the Ministry of Justice, Al Khuwair. Over the week from Sep 28 to Oct 4, Aster Al Raffah Hospital, Ghubra and Aster Al Raffah Polyclinic in Al Amerat will be holding free cardiac consultations, screenings and ECG monitoring. Call Ghubra on 98550066 or Al Amerat on 93894470.

Sept 30 - Oct 02

Plan for Growth

Another day, another announcement of a multi-billion dollar project for Oman’s transport, industrial and communication networks – or so it seems. Infra Oman at the International Exhibition Centre will be bringing together all the leading companies in the construction industry, ministry officials and senior executives to network and advance contacts on projects across sectors including tourism, transportation, power, water and renewable energy. Doors open 10am-1pm / 4.30pm-8.30pm

Book it

THIS

WEEK

What to do.

Just finished that doorstep of a novel and looking for a new paperback to dip into? Dar Al Atta’a Let’s Read campaign is holding a Used Book Sale on Saturday from 9.30am to 12.30pm at the Al Qurum Complex. Lots of bargains promised.

What to see. What to hear.

S E P T - O C T

Brunch buddies InterNations Muscat is gathering at More Café, Opera Galleria, for brunch next Friday. Sign up through the InterNations Muscat membership website to join in the fun. www.internations.org/muscat-expats

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Oct 04

SEPT

Gallery

Movies

The Buzz of TED Not everyone gets to attend TEDxMuscat – even though it’s free to get in. Part of the alchemy of the event is to bring together a unique group of speakers with an audience that really wants to be part of the exchange of ideas. It’s set to be an inspiring occasion given the quality and diversity of Omani and international speakers gathering on Wednesday at Bait Al Zubair. Check out www.tedxmuscat.com for speakers and updates – and don’t forget to tune in live on the website from 10am if you’re not inside. See feature page 24

OCT

Charity Drive

OCT

04-05

It’s a chance to help 500 needy families while checking out some of the hottest sports and SUV models in Oman. Supported by the Ministry of Social Development and the Oman Automobile Association, The Car Show & Family Carnival at the InterContinental Hotel next weekend promises to be fun for the whole family. All proceeds go to the Ehsan Charity Group project. For more info call Axis Events on 98805071. Entrance is RO2. 5pm-10pm

Welsh on the Waves Welsh and in Oman? Consider joining the Welsh Society’s Day Cruise on Oct 4.

Oct 04

Contact angelamahoney@ btinternet.com for tickets. Limited spaces!

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THIS WEEK

MOVIES MOVIES THIS WEEK’S MOVIES

For more information and times, go to: City Cinema: citycinemaoman.net Al Bahja Cinema: albahjacinema.net Star Cinema: Tel +968 24791641

Only God Forgives

The World’s End The team that brought us Shaun of the Dead and Hot Fuzz return with this entertaining comedy that gleefully mashes up the genres as an old mates’ reunion morphs into a middle England alien apocalypse. Simon Pegg, Nick Frost and writer Edgar Wright take us on a nostalgic trip about friendship and the difficulty of letting go of the past. Pegg plays the superficial and selfregarding Gary, a man who is still wearing the same T-shirt, playing the same cassette tape in the same car as 20 years ago. He manages to convince four old mates to return to their suburban home to complete a pub crawl that they never quite finished. Cue an awkward get together as the friends – Frost, Martin Freeman, Paddy Considine and Eddy Marsan – are dragged from pub to pub by Pegg, who manically tries to recreate the camaraderie of the old days, which his friends have successfully left behind but he is forever reliving. However, something is not right

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with the locals. The gags come thick and fast, some with smart nods to the previous films in the series. Fortunately, The World’s End moves the joke forward by developing all the geeky and loser aspects of the Pegg/ Frost characters, now distilled in the shape of Gary. Whether its fast editing of pints being pulled or over the top action scenes as these very ordinary blokes find themselves battling with alien robots, Wright shows his mastery of genre, skillfully playing with the familiar sci-fi elements while letting the audience in on the joke. Rosamund Pike does well with a slightly underwritten role as Pegg’s old squeeze who joins the lads for the mayhem. There is a gloomy underside to the comedy, touching on addiction, delusion and the disappointments of growing up. For fans of the Wright-Pegg-Frost schtick, this is a fittingly funny and smart third act to the set. Review by Joe Gill

Runner Runner Faced with college tuition fees of $60,000 and no rich parents to pay them, poker whizz Justin Timberlake decides to fund his education with high-stakes online gambling. When he goes bust thanks to a fixed online game, he hunts down the offshore casino king (a very tanned Ben Affleck) he thinks has fleeced him, but finds himself drawn into a world of criminality.

Director Nicolas Winding Refn made something of a name for himself with the ultra-stylish and brutal thriller Drive. Only God Forgives reunites him with that film’s star Ryan Gosling, who has built a career on brooding looks and long silences. Here he takes his laconic persona to its logical conclusion, playing Julian, a character who appears to be in a state of petrification, with barely five lines in the whole film. He is one of two brothers living in the twilight of the Bangkok underworld, selling drugs through the front of a boxing club. Stealing the show is Kristen ScottThomas as Gosling’s terrifying mother, who arrives demanding revenge and pouring scorn on her silent son. Karaokesinging, samurai sword-wielding cop Chang (Vithaya Pansringarm) glides though the film exacting mysterious, bloody justice. There are no likeable protagonists in this world of depravity, you have to buy into the aesthetic of it all. Refn’s trademark electro pop soundtrack, long, beautifully framed

shots and scenes of extreme violence are all here – but this is no sequel to Drive. If you want action and dialogue, steer clear.

Knife Fight One-time heartthrob Rob Lowe stars as a political fixer who could teach Macchiavelli a thing or two. He is put on damage control duties following the scandalous affairs of California senator Stephen Green (David Harbour) and Kentucky Governor Larry Becker (Eric McCormack). Lowe effortlessly carries the film as he skillfully manipulates public opinion by all means necessary to save his clients from themselves and their bed-hopping antics. However, a tendency to indulge in liberal preaching – as if the audience doesn’t get that this is a satire on political fakery – undermines what should have been a sharp political comedy. Lowe’s unconvincing attack of conscience and change of heart marks a failure of dramatic nerve by the writers. Pity.

Justin and the Knights of _Valour Clumsy and awkward Justin dreams of being a knight like his grandfather and goes on a quest to fight a dragon. Antonio Banderas and Rupert Everett are on board for this children’s animated tale. Freddie Highmore is a likable protagonist and the wise monks played by Charles Dance, James Cosmo and Barry Humphries are a nice touch. David Walliams plays a sneering wizard but hardly raises a laugh. Competent animation.

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Vishwas Rao plays an aspiring actor who is mistaken for a real-life super cop, despite his complete terror of violence. Ileana D’Cruz plays a zealous social worker who spends a lot of her time down the cop shop filing complaints about corrupt politicians and bent police officers. When the pair meet, Rao cannot reveal

his true identity, leading to all kinds of bizarre and hilarious situations. An old school masala comedy aimed squarely at a family audience.

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At Your Service Customer care in Oman is lagging behind but it’s about to get a shake-up, reports Kate Ginn

s the queue inches forward at a place slow enough to frustrate even a snail, the assistant at the till seems more interested in talking with her colleague than serving the customers growing more resentful by the minute. Chances are you have encountered this scenario at some point during shopping trips, if not on a weekly basis. In the customer service league table, Oman it has to be said is languishing mid table, some way off the leaders, with a general consensus that we’re underperforming. Things, however, are about to change. There is a call to arms: a huge push towards improving customer care at every level, from changing attitudes to fostering a sense of pride in providing a good service. The man leading this charge is Ian Benfield, director of customer affairs for the Authority for Electricity Regulation (AER) in Oman. “Compared to leading-edge customer service countries, there is a lack of understanding and knowledge in relation to customer service in Oman,” says Benfield. “There is a lack of professionalism and training. I believe that we need to raise the bar across Oman, in different sectors, not just bits here and there. “We’re all fed up with assistants ignoring you at tills or being dismissed when you do complain.” Along with a group of like-minded individuals, Benfield wants to

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revolutionise the service industry in the Sultanate and haul us up the customer care league table into the premier division. It all starts with a customer service conference in Muscat beginning on Sunday (29) and followed next month (October) with week-long celebrations as part of the International Customer Service Week, which for the first time in the country will see senior managers from top companies rolling up their sleeves to get their hands dirty on the shop floor. Joining Benfield in his mission are the National Hospitality Institute and several of the Sultanate’s high-profile firms, including Nawras, the National Bank of Oman and Muscat Electricity Distribution Company. Their aim is take customer service by the scruff of its neck and tackle the problems. No sector will be safe from their scrutiny: restaurants where customer complaints are ignored; banks with slow queues and call centres manned by unknowledgeable staff will all be coming under the microscope in the coming months. There certainly seems to be a need to look at an industry that employs thousands of locals and expatriates in Oman, some of whom leave their families behind for chance of a job. Browse online forums in Oman and you will find disgruntled customers recounting their tales of despair and fruitless efforts to get a resolution. The NHI is no stranger to the war on bad customer service. Last year, it launched ‘Smiles of Oman’, a first-of-its-kind training programme to improve skills in service sectors such as banks, retail, telecommunications and hotels. “We aim to change the customer care culture and mindset, and also raise customer expectations,” said Rob Maclean, NHI principal. He believes that a major challenge facing the service industry is the poor interactive skills of employees. Benfield agrees that those working in the sector often view it as a poor career option. “People who work in customer service often don’t have pride in what they do or consider it a low status job,” he says. “They need to realise that they have a specific skill set. You have to be able to communicate with people and listen to understand what they want.” Blaming the person behind the counter or on the phone is only half the battle though. “Customers can sometimes be rude and unnecessarily confrontational,” says Benfield. “If you treat someone nice, they respond better. “There are cultural attitudes that need changing.” Senior managers play a part too, by taking responsibility for the service offered. “Customer service is not just about a few people. It is supported and led from the top,” says Benfield. “Which is why the central theme of our customer service week is senior management getting in front of customers, demonstrating to their staff that they are able and willing to get their hands dirty.” Proper training, praise and team building is also vital, fostering contented staff who, in turn, pass on a bit of happiness to their customers. “It makes a vast difference when you have employees, trained, certified and with badges, as it brings in accountability to all your actions,” says Maclean. The Ministry of Commerce & Industry is supporting the campaign and will be taking part in the conference at the Radisson Blu Hotel, on the 29th. Interactive workshops will run until October 1. As part of Customer Service Week, each company taking part will arrange events to demonstrate good practice. NBO’s chief executive officer, Salaam al Shaksy, for instance, is going on the floor to meet and greet customers in one of the bank branches on October 6. Activities will continue until October 10. So next time you’re out shopping or contacting a call centre, you may notice a subtle change in the behaviour of the staff serving you. And perhaps take a look at yourself and the way you’re interacting with service staff. “We all recognise that change needs to come,” says Benfield. “Things can get better if we all work together.” www.omancustomerserviceweek.com

of the best We consulted industry customer care insiders for their view on the major players in customer service.

NAWRAS – BEST OF THE BIG BOYS

Calling itself the ‘customer-friendly’ communications provider could have been a difficult mantle to carry off for Nawras. It puts you immediately into the firing line and subjects the company to closer scrutiny than others might endure. Nawras carries it off with aplomb, however. You only have to look at the company’s mission statement – to “offer you the highest levels of customer satisfaction” – to realise its serious intent to deliver on customer care. Service industry experts say Nawras is not just the leader in its field but in the country. “We remain open and honest, listen to our customers and strive to build close relationships with them,” says Nawras. In July, the company won the Jury’s Distinction Award for Customer Service Excellence in the telecom sector at the recent Oman Customer Service Excellence Awards. Honourable mention: FRiENDi mobile, launched in Oman in April 2009 – we’re hearing good things about its customer service.

ROYAL OPERA HOUSE muscat – BEST NEWCOMER

BANK MUSCAT – BEST CORPORATE

As Oman’s premier venue for musical arts and culture, the Royal Opera House has a lot to live up to too. Officially opened in October 2011, it has to place customers (visitors) at the core of its business to drive ticket sales and build a reputation in the wider world. By all accounts, it’s doing an exceptional job so far. Extremely friendly staff, who go out of their way to make your visit a memorable one, and excellent communication with customers, are just two of the reasons why it is being flagged up as a top performer in its own right. No wonder it was given a Certificate of Excellence 2013 from the travel website TripAdvisor ‘based on feedback from those who matter most – their customers.’ Honourable mention: Bait al Zubair, bringing art to an accessible level for visitors.

Yes, we know that there are grumbles about the flagship financial institution in the Sultanate but strides have been made to improve with noticeable results. Last year, Bank Muscat announced it was focusing on offering a more proactive customer service in line with its ‘We Can Do More’ vision. More ways to register complaints – and compliments – were introduced. Certainly Y’s experience of the bank’s customer service when we called this week about a problem with a credit card was impressive, with friendly and professional staff. There’s always room for improvement, of course, and the progress needs to be maintained. Honourable mention: Bank Dhofar, young and ambitious, we like the philosophy that no two customers are alike. NBO also gets brownie points for being part of the Customer Service Week in Oman and driving forward change. SEP 26 - OCT 02 / ISSUE 288

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“

Ahmed Jamil, businessman and foodie, has forthright views on customer service in Oman

At this current stage I would say the state of customer service in Oman is still in the Stone Age. If you look at how we compare to other countries, we are still lagging miles behind. You go to a shop or restaurant and no one says ‘hello’ or ‘welcome’. Even a smile is often not forthcoming. There doesn’t seem to be any training in even the basics of good customer care. I’ve travelled and been to places where the service is really good, so I know the service in Oman is not good. We have a long way to go, believe me. Admittedly, I’m a very demanding customer. I’m known for returning coffees or pastries if I am not happy with them. All the restaurants that I go to regularly know what I expect now. The way I see it is that my money is hard earned so if I’m going to spend it, even two rials, it has to be worth it. We are just starting to be known as a place you can expect a quality product and now we need to follow this with good customer service. When I do complain, however, I always do it with a smile. Shouting and being rude is disrespectful. You have to be a little bit humble with the person who is serving you. If you treat people well, the level of service that you receive is a world apart. I had an issue with a telecommunications company, which went on for more than a year. My friend has been complaining for over two months and the problem is still there. They don’t reply to emails or calls. They just don’t seem to care. Customer service at some banks can also leave a lot to be desired. The thought seems to be that as long as the customer is getting what they need, there’s no need to worry about anything else. As a businessman, though, I know that making a sale is just the beginning. That’s the easy part. How you behave will determine whether you get repeat custom or not. I’m a rice broker by profession. What can differentiate me from the competition is the service that I provide. It’s so important and yet many consumers in Oman don’t seem to give it a thought. Customers are taken for granted. It is not across the board, of course. There are some examples of good customer care. But it’s time for people in Oman to stand up and say that ‘good customers demand good customer service’.”

What can I get you?

Y Readers have their say: Donna Condon

Good customer service requires good training, then a willing attitude and a friendly smile. My pet hates with customer service in Oman include: people working in positions without training; those who answer “yes” to every question even when they don’t understand, and those who allow one customer to interrupt when serving another.

Jayesh Lodaria

Telecom operators’ customer services are lacking. There is no customerfriendly, surefire complaint redressal facility or fault-rectification services. The ‘phone-in’ centres are staffed with poorly trained personnel and are unable to communicate effectively with customers to address support issues regarding their services.

Muscat Resident

The main reason for poor customer service is communication barriers. A lot of expatriates don’t know Arabic and the people beyond the counters often speak Arabic. Also, once the carefree attitude of the sellers is banished, they could provide better services. Customer satisfaction is the key to selling.

Ateef Dafedar

Give a customer-friendly service. Be attentive to a guest from start to last. After all, a first impression is the last impression.

Jomari Somontina Sagal

I think customer service also depends on how you act as a guest/customer. Waiters and waitresses have to be oriented to assist the guest correctly but if you treat them like slaves, for example if you snap your fingers at them or raise your voice, then you will be treated badly in return.

Susan Reed

Well, for a start it would be good if the Oman Bank could reply to my husband’s emails. We have been trying to get a problem sorted for a few months now. Why don’t they answer emails any more?

Piyush Vora

I dined at the Asia restaurant at Shangri-La’s Barr Al Jissah resort and Spa. Along with delicious food, they have truly superb customer service. The staff are attentive, friendly and polite. I had a great time with my family.

Prabhat Chandrashil

The main reason for poor customer service is the lack of adequate competition in the market. The second reason is that most people in a service oriented industry are not adequately trained in customer relations. The third reason is that many staff are ill-equipped in knowledge about the products and services that they are marketing.

S Rupchand

mile out a s How ab hello for and a ters! star

For most banks, customer services need a substantial upgrade. The long queues at tellers/counters are an indication of this. Bilingual, better trained, friendly staff are needed to address all types of customer needs. I have always felt that trained female staff with the right attitude are best suited in bank-related jobs.

When I do complain, however, I always do it with a smile. Shouting and being rude is disrespectful 022

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Second Cup 7/10 QURUM COMMERCIAL COMPLEX

Y did its own research with mystery shopping at a variety of different stores and outlets around Muscat. We hit the streets to experience customer service first hand, visiting places anonymously to get a true picture of the way consumers are treated – and how they treat the staff serving them. We avoided McDonalds and Starbucks, along with other large American chains, which have strict corporate customer service guidelines on how to serve customers in all its stores and franchises. Similarly, Marks & Spencer, another SHOP with standardised staff training anD a reputation for excellent customer service across the board, was not included. Each store was rated out of TEN and some given gold stars for excellence. To find out how they rated, read on.

Carrefour Hypermarket 6.5/10

Muscat Grand Mall

One of the newer and smaller branches of the ubiquitous supermarket chain. Shop assistants wear bright yellow polo shirts with ‘Can I Help You?’ written on the back. Unfortunately, the young male assistant we approached was not interested in helping. No smile or eye contact and seemed annoyed at being bothered. Waived in the general direction of the pet food, we were left to find it on our own. Poor show.

The international coffee chain has just opened a third outlet in Muscat and is popular with all ages. A nice smile and hello from the barista but no further conversation attempted. The drinks and food was brought to the table. Good but room for improvement.

Al Fair 8/10 Al Sarooj Plaza The upmarket supermarket chain is a favourite with expatriates. Wonderful service on the shop floor from the fruit and vegetable section and the male member of staff, who went out of his way to find a brand of drinks asked for. Cashier replied to ‘Salam Alaykum’ greeting but dropped a point for chatting to a colleague packing bags through the whole transaction.

LuLu Hypermarket 7.5/10 Muscat Pharmacy 7.5/10 Seeb branch This huge store can be fairly intimidating unless you are a regular shopper. The assistant looked perplexed when asked for cat food but after hearing our ‘meowing’ noises, pointed the shopper in the direction of the right aisle. Lost point for not actually taking customer to the aisle. Friendly enough though.

Gloria Jeans 9/10 The first franchise of this coffee chain to open in Oman and more will be opening soon. Impeccable service from beginning to end. Barista smiled and made eye contact to greet the customer, before starting conversation. Brought order to the table and continued to chat. Made sure to thank us and say goodbye as we left. Others take note: this is how it should be done.

One of several large worldwide car hire companies based at the airport, the lone assistant offered almost faultless service. Big smile and greeting when we arrived, followed by courteous and professional service throughout. They apologised for delays and made continuous eye contact during dealings. Customers clearly come first.

The Sultan Center 7/10 18th November Street, Azaiba With retail stores across the Middle East, the group opened its first shop abroad in Muscat in 1999. Staff were friendly when we asked for a specific item but no smile or eye contact was made. We did get a smile at the checkout but no response to our efforts to make basic conversation. Room for improvement.

The assistant didn’t smile in greeting but was very helpful with a query about a swollen hand. Very fast, professional and efficient service.

Europcar 9/10 Muscat International Airport

Muscat Grand Mall

Oasis By The Sea, Shatti al Qurum

Nawras 9/10

Muscat City Centre Regularly praised for its excellent customer service, the telecommunications giant strives to be the best. To be fair, we didn’t test as rigorously as we’d hoped as it was Saturday night and extremely busy in the store. However, we couldn’t fault the service that we did receive on managing to ask a quick question about networks and how to buy a phone.

Imitation Jewellery 8/10

Markaz al Bahja Mall

A favourite with our editor, this store is customer friendly and the staff are happy to help. When we asked for a particular kind of bracelet, the assistant went to the back to search for us. The only downside is a tendency by staff to follow customers from counter to counter, making browsing a little uncomfortable. Sometimes, less is more. Customers like to be left alone to shop, aware that staff are there to help if need be. SEP 26 - OCT 02 / ISSUE 288

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Minute Mentoring

A global non-profit network devoted to spreading new ideas with talks on technology, science and the arts – TEDx events have been held in 95 countries and attended by more than 150,000 people. It’s back in Muscat on Oct 2. Dr Abdullah al Zakwani speaking at last year’s TEDxMuscat. The event returns on Wednesday at Bait Al Zubair Museum

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Finding Your Voice WITH TEDXMUSCAT TAKING PLACE THIS WEEK, JOE GILL TALKS TO THE EVENT’S GUEST SPEAKERS ABOUT THE ART OF ORATION

lossophobia is a dread of public speaking – a condition sometimes so intense that, according to psychologists, many of us fear it more than death. Theatre director Tania Masri says actors, like anyone else, often suffer stage fright before going out in front of a live audience. “It’s difficult not to get nervous – nerves can manifest themselves in the shoulders, neck and jaw, and eventually in the lips and tongue. Tension rises up, making the face tense, speech unclear and robbing the speaker of charisma.” Award-winning Omani IT pioneer, Tariq Hilal al Barwani, who is appearing at the TEDxMuscat event on Wednesday, has been speaking to audiences at businesses, colleges and universities for many years, but says nerves can strike anyone before stepping up to the mike. “I don’t believe any person who gives a presentation, even professional speakers, can avoid a bit of fear, especially for the first few seconds. It happens and the important thing is to go prepared and to get past it. The beginning is the difficult part – it’s like taking off on a flight. Once you are through it and in the air, you are on your way.” Al Barwani, whose TED talk will be about the work of digital volunteer group Knowledge Oman, has some very simple tips for speakers. “Prepare, prepare, prepare, and know your subject very well. I have done many presentations but every day is a new day - and a new audience. “Try to be as simple as you can and use few words. Don’t clutter your presentation with a lot of information.” In terms of visual aids, again, less is more. “Use just a few colours, or just black and white. You don’t want to create distractions. You can use a few video or audio clips to illustrate what you are saying,” adds al Barwani.

Another TED guest who will be using visual illustrations as part of her talk is Omani artist Safiya al Bahlani. “My art plays a really big part of my talks. I tend to use visual presentations to show how my art collided with the challenges in my life, and how I was determined to keep trying. I show it all with the progression that is presented in my art.” As in all TED events, speakers come to share expert knowledge and unique personal experiences with audiences. Al Bahlani has spoken at a number of schools and colleges, as well as government and business audiences, about her own life journey as a physically challenged artist. “Based on the audience I am speaking to, I try my best to tailor the message. Sometimes it is the same, but how I present it may differ depending on the age group.” Al Bahlani has a powerful story to tell about how she overcame challenges to pursue her talent, but she sometimes has to overcome scepticism among her listeners. “Usually, when I walk into the events that I am talking at, I see the puzzled faces of the audience, perhaps wondering about what I am going to say, or how am I going to benefit them. But usually, mid-way through my talk, the puzzled faces change to eagerness to learn more and more. “When I am done with my talk, the acceptance and change in point of view from the audience is visible. Some walk up to me and tell me that.” Another TED speaker, Sabirul Islam, a social entrepreneur and inspirational speaker who has spoken to hundreds of audiences in more than 25 countries, had a dramatic realisation of the life-changing impact of his words after speaking in Lagos, Nigeria, in front of 3,500 people. “A guy who had heard me speak flew over to the UK – he came all the way to shake

The Power of Words

Aged 17, TED guest Sabirul Islam started speaking in schools to promote his book The World At Your Feet, which 40 publishers had rejected. After 379 talks in nine months, he had sold 42,500 copies.

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my hand. He had spent six months in drug rehab, and wanted to thank me for helping him turn his life around. “It opened my eyes to how you can change someone’s mindset and feelings through your words.” After this experience, Islam, who grew up in London’s East End, decided he would bring his ‘Inspire 1 Million’ message of youth potential and entrepreneurship to all the countries in the world. “I wanted to share my vision with people who really appreciate it, who really value who you are and what you’re saying.” Evidently, the content of what you are saying and the receptiveness of the audience matters as much as delivery – hence the importance for curators of TED events around the world in creating alchemy with the people in the room. Masri, who has directed and performed in many

Minute Mentoring

countries, teaches a Japanese technique to help actors project and command an audience. “You have to push your energy downwards and imagine holding it like a ball of energy three fingers below your belly button. In Japanese culture this is the place called the Hara – where it is believed the soul resides. “I always tell actors a Japanese saying: ‘When a Samurai warrior reaches for his sword, run. When he stands completely still, run for your life.’ “In the ability to stand still and hold your energy low in your body, you are grounded, strong and from here begins charisma. You avoid excess hand waving and body tension; you look at your audience from your centre not just your eyes, and you have a solidity which commands energy in the room.” *TEDx Muscat takes place at the Bait Al Zubair on October 2, from 9am-5pm.

BE YOURSELF

Don’t try copying others; just talk the way you would normally talk. It makes things much easier, and the audience will quickly connect with you. Be simple: Don’t try using big words – even though you may know the meaning, not everyone in the audience will. Always remember who you are talking to. Share: Try as much as you can to share examples that people can relate to. Safiya al Bahlani, artist and inspirational speaker

BE PREPARED

E’s .

“Practice, practice, practice. Try to be as simple as you can and use few words. Don’t clutter your presentation with a lot of information.” Tariq al Barwani, technology expert and public speaker

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The art of Sushi Tanushka Marah takes her first lesson in making the world-beating Japanese delicacy

am one of those unsophisticated people who was first introduced to sushi thanks to the British supermarket, Tesco. It’s low in calories (something that counts as a very big plus in my book) and splashed with enough soy sauce to soften the rubbery texture of the cold hard rice, filling you nicely for lunch. The Japanese speciality has quietly conquered the world with its winning combination of fast-food convenience and healthy, fresh flavours. No wonder the skill du jour among trend-setting types is now the art of making sushi, and knowing your nigiri from your futomaki. It wasn’t until I ate it at a sushi restaurant in Jordan that I was truly hooked – soft bouncy rice, seaweed that your teeth can actually cut through, and tender, fresh fish. Then at a hotel restaurant in Abu Dhabi, I experienced the fish roe popping in my mouth, the fresh avocado and mouthwatering pieces of sushi that even my daughter, then two, grabbed like sweeties. And now, to top my Middle Eastern tour of Japanese sushi, I met chef Raymond Simickono at Wasabi Sushi here in Bareeq Al Shatti. Born in Darjeeling, India, Raymond trained as a sushi chef in St Petersburg, Russia, at the Grand Hotel. His teachers were from Korea and Tokyo. Raymond’s calm, gentle, focused manner immediately infects you and makes you want to learn from him. This isn’t something easy to describe. You really have to see sushi being made with your own eyes, to hear the squelch of the rice in your hands, to observe the finesse of the fish being cut and the art of placing the vegetables inside. Once you have seen it done, then you can start to experiment at home. Together we set about making the chef ’s special. Raymond set me up with my own chopping board, apron, a bowl of warm water, a bowl of sticky rice, a sharp knife and a bamboo mat. The bowl is to help deal with the sticky rice, which you pick up in lumps and squish all over the mat. His fingers worked their magic, full of expertise, while mine were like a clumsy child’s. Once the mat is covered in rice, a sheet of seaweed is layered over it – this is one of those dishes with the rice on the outside. Then the avocado, carrots, fried prawns and fresh salmon – yes raw, not smoked – are added.

Next we moved to making the sushi roll. The bamboo mat is rolled over, pushing it away from you to create a roll. Putting a firm hand over it, you press the outside of the mat into a square shape and, removing it, you have a beautiful, geometrically perfect sushi roll. We had a peek inside the restaurant’s fridge – it was full of fish, sauces and caviar: Russian caviar, green caviar, and the orange one we used from the flying salmon fish, which covered the top of the sushi roll. A good knife for cutting the sushi roll will set you back up to RO150. If not, a sharp knife will do. You have to cut down the roll, making sure each piece is exactly the same size. Now I’m not big on presentation. I never wrap gifts because – what’s the point? – it’s going to be unwrapped anyway. I have an arrogant belief that my food is so tasty it might as well look hearty on the plate rather than tidy. Well, this confidence was pushed aside as I saw the application, modesty and precision of Raymond’s fingers. After squeezing a pretty dash of home-made teriyaki across the plate – you know, Master Chef style – he rested each piece of shushi in two rows of perfect symmetry, framed by the end pieces with the vegetables standing up like book ends. I followed his lead, using a ketchup-style bottle and a deft move of the hand. Then, with constant support from Raymond, I placed them neatly on a plate. The whole experience was like meditation. “Do you love your work?” I asked Chef Raymond. He nodded peacefully, his eyes smiling. I asked for his top advice for making sushi. “You need patience to learn about sushi and your interest must be from the heart as you learn,” he said. As I sat down to eat, I was far more aware of the patience, craft and love that had gone into my food. I ate slowly, tasting the sweet acid of the vinegar in the rice, the smoothness of the salmon, the creaminess of the avocado. I was full sooner than I expected. It was a rare feeling to get up from a meal feeling calm, light, even enlightened, with a whole new perspective on food and how we can view it. At Wasabi Sushi, there is a screen where you can watch Chef Raymond preparing your food live, so this really is a good place to start learning.

Sushi LOWDOWN 01

Gari - raw pickled ginger – and wasabi, made from mustard seed, both act as anti-bacterials on the stomach, ensuring the safe digestion of the raw fish.

Pregnant women in Japan do eat sushi with raw fish, but just less often, about once or twice a fortnight.

As well as in Japan, rice for sushi is cultivated in California by Japanese American producers.

‘Sushi’ means rice that has been seasoned with salt, vinegar and sugar.

The fish needs to be fresh, never frozen and preferably caught that day. Wasabi Sushi often buys its fish fresh from Seeb market twice a day, from the morning and afternoon catch.

When cooking the rice, it’s all about the vinegar. You can buy sushi vinegar from the supermarket. For 1kg rice you need 160 ml vinegar. Great care is taken when cooking the vinegar, which is then mixed with cooked rice.

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THE FOODIE GOING GREEN & GORGEOUS

FILES Reiner Thieding, executive chef at the Millennium Resort Mussanah What’s important to you?

Freshness. I want to serve the best and freshest foods to our guests – always. I would never settle for anything less, and I wouldn’t want to dine at a restaurant that settled for anything less either.

Describe your most memorable food moment?

Years ago, I went to a steak and seafood restaurant in Tampa, Florida in the US. There, the waiter recommended the fresh fish. I was dubious, so he took me into the kitchen and showed me a huge tank full of bull holes, yellow tail snapper, grouper and even a few tuna. I chose the black spotted grouper and it was divine.

Name an ingredient you could not live without: Green salad

Who is your cooking icon and why?

Marco Pierre White. In my view, he delivers contemporary international cuisine. I even bought one of his first cookery books – White Heat.

If you could have any dish, cooked by any chef and eaten in any location in the world, what would they be?

It would have been the El Bulli’s former chef Ferran Adria. The dish would be white asparagus, with virgin olive oil capsules, lemon marshmallow with lamb’s brains, sea urchins and sea grape, in his former restaurant in Madrid.

What’s your signature dish and why is it so special? I consider everything to be my signature dish – but I guess I would like to highlight my Pasta Puttanesca, since the wife of my friend taught me how to do it whilst living in Bermuda. It is a simple dish but not easy to get right. It’s all about respecting the ingredients.

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To celebrate World Vegetarian Day on Oct 1, Penny Fray contemplates changing her carnivorous ways

t’s not like you don’t try. When you and your vegetarian pal get together (everyone’s got one), you smile through her adventures in Tofu-land whilst fighting the urge to leave early and grab a burger on the way home. Then, she looks down at your bag. Leather? You nod sheepishly. Going animal free isn’t easy. Nevertheless, even the most committed carnivore could benefit from embracing World Vegetarian Day on October 1. By eating less meat not only do you save money and reduce the stress that raising livestock places on the planet but you’ll also feel healthier. Research has shown that vegetarians are less likely to suffer from obesity, coronary heart disease, high-blood pressure, Type 2 diabetes, some diet-related cancers, diverticular disease, appendicitis, constipation and gallstones. Oh, and did I mention that you’d be in star-studded company to boot since almost every skinny star is vegetarian, including Cameron Diaz, Gwyneth Paltrow and Brad Pitt. “Whether you are a vegetarian, vegan or meat eater, a well balanced diet rich in vegetables, fruit, complex carbohydrates and the right amounts of protein and healthy fats will do you good,” says V-Healthy Nutritionist Yvonne Bishop-Weston. Here’s my favourite meat-free dish, courtesy of those kind people at the Vegetarian Society. This chickpea curry is definitely easier and quicker than grabbing a shawarma.

Ingredients:

• 6 tbsp vegetable oil • 8 cloves garlic, crushed • 12cm root ginger, peeled and finely chopped • 4 tbsp commercially available vegetarian Korma curry paste • 3 x 400g tins chopped tomatoes • 450ml light vegetarian stock • 6 onions, peeled and chopped • 675g mushrooms, sliced • 3 x 425g tins of chickpeas, drained • 250g flaked almonds, toasted • 150g creamed coconut • Handful fresh coriander leaves, chopped

Method

❖ Gently fry the garlic, ginger and Korma curry paste in 45ml of the oil for a couple of minutes. Add the tomatoes and stock and cook for a further minute. Blend the ingredients in a liquidiser until smooth.  ❖ In the original pan, fry the onion in the remaining oil for three minutes, add the sliced mushrooms and cook for a further three minutes.   ❖ Pour the curry paste over the onions and mushrooms and add the drained chickpeas and most of the coriander. Heat gently for ten minutes.   ❖ Stir in the creamed coconut and flaked almonds, and season to taste. Garnish with the remaining coriander and serve with rice or cous cous, poppadoms and mango chutney for a satisfying Indian meal.

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The Sahab Restaurant Sahab Hotel Jebel Al Akhdar, Nizwa Tel: 25429288 Website: www.sahab-hotel.com Email: sahab@sahab-hotel.com Dinner from: 7pm Dinner for two (with soft drinks + 17 per cent tax & service charge): RO46.2

A TALL ORDER

VERDICT

7.5

Steady p all rouenrformance half po d.Extra in locatiot for n

Perched on the edge of a canyon, the location of Sahab Hotel can’t be matched. But what about the food? Kate Ginn tucks in

t’s always going to be problematic when the surroundings of a restaurant are potentially far more spectacular than the actual meal, a dilemma that the Sahab Hotel has to overcome more than most. As memorable settings go, this one is pretty high up there. Clinging on to the edge of a cliff top on the Saiq Plateau, up Jebel Akhdar in the western Hajar Mountains, the view from the garden is quite breathtaking. Looking out onto a gaping ravine dotted with ancient villages, terraced farms and the omnipresent dark jutting mountains, the food is always going to be second best. Still, you go into it with hope that it will somehow reach the same dizzying heights. Usually, it would be an outdoors table overlooking the pool and canyon without question. Unfortunately, the weather had other ideas as a thunderstorm hovered overhead, darkening the sky, and sending down the occasional fat drop of rain. Inside it is then. The Sahab Restaurant is as eclectically decorated as the boutique hotel’s lobby, with huge tree trunk sculptures and examples of local crafts hanging from different surfaces. It certainly makes for an interesting dining area. I especially liked the fossils in slabs of stone in the walls and the idea of dining with a little piece of Oman’s history, around 270 millions years old, around you. At first, reception said dinner was not available until 7pm. After a day’s outing, trundling around the countryside, we were hungry in that ‘I want food now’ sort of way. Thankfully, to avoid any low blood-sugar hysterical outbursts, the kitchen kindly offered to open half an hour early for the two of us, and a nice couple from Belgium. The menu has few surprises but offers a good selection of international and local dishes. An interesting sounding Sahab Mary Rose starter, salmon on round discs of bread with wasabi sauce, was a fun take on the 1970s dinner party stalwart, the prawn cocktail and beautifully presented.

As was the chicken satay, although my dining companion wasn’t as enamoured with the dish on first bite. But by the second stick of meat, she was happier, having found the rich puddle of peanut sauce hidden underneath the pieces. The main course of King Fish was received more warmly, tender and fluffy on the fork, although she suspected that it was not straight from the sea and would have benefited from a good filleting. No complaints with my lamb chops, though, a little work of art on a plate, which tasted as good as it looked with caramalised onion and mint dressing, a cloud of mashed potato and al dente vegetables. It would, admittedly, have been nice to bring out the taste of the meat with something a little more gratifying than Perrier water but compromises are often part of a good meal. Eating out is not, of course, just about the food. Staff can make or break a meal and Sahab has got it just right, with the waiters being unobtrusively attentive. Ambience is another essential ingredient and, after an initial quiet start, the restaurant began to fill up with more diners, most of them guests. I don’t imagine the restaurant, located 2500 metres above sea level, gets much in the way of passing trade in the evening. However it does, I’m told, do a brisk business with ‘walk ins’ at lunchtime. Anyway, onto pudding or ‘Melting Moments’ as the menu called it, which didn’t bode well for the ice cream. Instead I went for chocolate mousse, rich and well textured, it hardly settled on the plate before it was wolfed down. Across the table, the apple pie was devoured with rather less lupine glee but, nonetheless, elicited a smile of satisfaction. Afterwards there was a stroll around the terrace and garden, stocked with native plants and marine fossils, to breathe in the cool air, tinged with the smell of wet earth. For what you get, it’s not cheap, but you are paying for a spectacular setting – and there is a RO12 buffet on weekends and busy evenings. Now the big question: Is it good enough to merit the four-hour round trip from Muscat just to eat there? Perhaps not, but as a place to round off a day exploring the mountain or surrounding area, it would be hard to beat.

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Health

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CHAOS TO COUTURE

From the New York Met Ball to plaid heavy runways â&#x20AC;&#x201C; punk is back in fashion, complete with studs, spikes and stomper boots.

Model wears outfit from Primark

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fashion

FIERCE FASHION

This luxe leather jacket from R13 looks amazing with everything from kilts to ripped, skinny jeans. Available from RO718 at Net-a-Porter

Rebels can rejoice this year, as a glam punk-rock aesthetic has made its way from the catwalk to high culture

rrr! Yet again, I wish I were more of a hoarder. I am talking about the vintage black leather kilt and Westwood dress that I recently and stupidly sold on eBay for a couple of rials. Both pieces are now worth their weight in fashion gold, as posh punk has come around again, and then some, for autumn. I knew that I’d made a mistake the moment I saw the dress code for this year’s New York Met Ball – the most glamorous event in fashion. Embracing the P word – it had all the anti-establishment vibe of the Sex Pistols as the likes of Madonna and Sarah Jessica Parker rocked everything from tartan to neon. And of course, studs, spikes and leather were all over the Givenchy and Versace shows. Hedi Slimane at Saint Laurent threw everything but Johnny Rotten at the trend, including tartan, mohair, fishnets, flat stompy boots, bedhead and layers of black eyeliner. It was a grungier feel compared to Donatella Versace’s glamorous take on punk – think slick, spray on leather, piles of chains and long tartan coats. Not a rebel? Don’t worry. No punk-inspired look would be complete without a little embellishment – studs, buckles and spikes are easy ways to punk up your outfit. And thankfully, Muscat’s malls are full of fierce bags If you just buy one item this season, make it and shoes this season. Rock on!

This Tom Binns pendant spells out punk and is available from Harvey Nichols Dubai for RO102

This Topshop T-shirt is fast gaining cult status with its teenage angst / nihilistic slogan. Get it from topshop.com from RO14

tartan trousers. Mango have the perfect pair for RO20

Corporate punk has never been easier to channel with this studded bag from H&M. From RO16

These studded sandals from Matalan simply ooze Versace style – but are affordable at just RO15

REBEL CHIC: Penny’s tips on new ways to wear punk

I love, love, love this slouchy safety pin jumper from Zara. RO19.99

1 The easiest way to do new punk this season? Make the leather skirt your must-wear item. Styles with zips and asymmetrical hems look bang on trend. 2 Tartan and other heritage fabrics have long been a punk staple but for a lady-like take on the trend, try a shift dress a la Alberta Ferretti.3 Of course, no punk-inspired look would be complete without a little embellishment - studs, buckles and spikes are easy ways to punk up your outfit.

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Health

Fashion

BEAUTY

TO HAVE & TO HOLD Your bag should be higher on your shopping agenda than your outfit, says Penny Fray. After all, it’s arm candy that’s really making fashion tick this season You’re having ‘mocktails’ at 9pm in Left Bank. The time? 8:59pm. You may be preened and polished to perfection. The problem? Your bag is not. That hefty daytime tote isn’t doing the trick. (Do you need all those receipts, notebooks and phones tonight?) What you really require is a clutch. They may be small in size but this season they’re dramatic in style. Yes, the bijou bag is back in vogue and more blinged up than ever. Most of the recent haute couture shows had me going crazy with covetousness, particularly for Valentino’s zodiac inspired minaudière, although there was something quite fabulous about the fierceness of Christian Louboutin’s spiked version too. Judith Leiber’s paved pieces may be lovely but they’re tres expensive, and similar sparkly versions can be found for a fraction of the price at Shoe Palace at the SABCO Centre. Alternatively, try the envelope clutch. Stylish and structured, a classic choice with a bit of an edge would be Valentino’s Rockstud clutch. Of course, bag hags like me have been spoiled for choice this autumn. Taking centre stage on the trend front is the roomier backpack, laundry pouch and bucket bag. There’s also the return of the baguette, but this time it’s more furry and fun than Sex and The City sophisticated. Last but not least is the palate cleanser – you know, the low-key leather carriers that are the ultimate investment buy. We’re talking about the Saint Laurent Sac Du Jour, the Hermes Calfskin as well as the McQueen Duffel. Of course, if you want to go a little less obvious without losing any of the quality, try one of Amouage’s luxury totes made from the finest Italian leather (photographed). These elegant bags don’t

have ‘look at me’ logos or fripperies that will fling it out of fashion after just a season of wear. No, they are investment pieces that will cost you a grand or so but will last forever if you look after them properly. Want to add a bit of fashion to the classic mix? Go for the elongated, structured frame as seen in Marni and Sophie Hulme. Finally, if your budget is more high street and less design, hit Zara. They have the most amazing fashion forward pieces, including the cutest little messenger bags.

ANY EXCUSE... Penny Fray explores the five moods of shopping. Shopping, as every woman knows, is rarely about buying stuff you need. No. It’s a bit more complicated than that. It’s about getting exercise, feeling fabulous and a whole heap of other mood related stuff. Here are my top five reasons to retail: 1. Armed (With a Debit Card) & Dangerous: This is when I morph into a stony-faced fashion stormtrooper on a mission to buy the perfect outfit for a posh event. I’m fast, strategic and don’t suffer (sales) fools gladly – especially during the discount season. 2. Turning Back Time: Someone has stupidly guessed my age wrongly – but I’m too scared of needles to have Botox, so I’m forced to hit the beauty section of Muscat Pharmacy to plunder their time-defying lotions instead. 3. Wonder Wanderer: Some people go to the desert to relax, I go to the SABCO Centre to sniff expensive perfume, try on sparkly shoes and generally drift around aimlessly. After all, it’s important to stop and smell the roses – at The Flower Shop – once in a while. 4. Weight Loss: Hitting the mall can burn up to 48,000 calories a year and is much more fun than cycling on the road to nowhere in a sweaty gym. According to research, we ladies make 132 shopping trips a year, which adds up to nearly 160 hours of walk time. That kind of activity can really mount up – which is probably why shopping is sooo exhausting yet completely exhilarating. 5. Seeking Security: When I first hit Muscat, I nearly cried when I stumbled on The Body Shop at the SABCO Centre. Why? Well, like M&S, it offered a little slice of home and some much needed familiarity. Next time: omani interiors Sponsored by

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GALLERY

HEALTH HUB

medical conference opens

HE Dr Ahmed bin Mohammed Al Saeedi

SABCO Group chairman Sayyid Khalid Hamoud Al Busaidi (left) and Minister of Health HE Dr Ahmed bin Mohammed Al Saeedi (centre)

Model of International Medical City, Salalah

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CARS AND inDOORS

MYSTERIOUS MAHRAM

Towering palms trees overshadow ruined mud brick homes on the banks of Wadi Mahram, drawing the viewersâ&#x20AC;&#x2122; eye up into the sky

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Destination

Wadi Mahram Hidden away in the mountains, the ruins of long abandoned mud brick houses are still giving away their secrets Words & images: Jerzy Wierzbicki

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kennel) and couldn’t make it. So our rather subdued party of one headed off for the hour-and-a-half drive to Wadi Mahram. Many years ago when I visited this place I got some great shots, so I was hopeful of similar success. The atmosphere there is really unforgettable too. Standing on the edge of the wadi filled with water, despite the heat, and surrounded by a lush circle of trees and bushes, I was glad that I chose here instead of the desert. Trop would have enjoyed having a splash through the cooling water. On top of the hill behind the village you will find the main attraction for all visitors, especially fans of landscape photography. Here, in a commanding position overlooking the wadi, are the ruins of the old village, said to be 200 years old and abandoned a long time ago. Now empty shells, the mud brick homes would once have teemed with life, the walls privy to a thousand stories and secrets. Inside the surprisingly ornate ceilings, painted in vivid colours and engraved with gold, are untouched. Date tree farms still surrounded the derelict homes. Heavy with fruit, the palms are close enough to touch some of the old buildings. As I was

travel guide

eauty can sometimes be found right in front of your eyes. Other times, it can be as elusive as one of the world’s rarest objects, requiring one to search for it. Wadi Mahram is one of those hidden treasures. It would be easy to overlook this one, however, as there are more well-known and immediately accessible places to visit on the way to Nizwa, such as forts and castles. Which is why I like to go off the beaten track sometimes. Taking the road less travelled can be infinitely more rewarding if you are a patient man like me. Wadi Mahram is the perfect stop between Nizwa, the largest city in the Dakhiliyah Region and once the capital of Oman proper, and Muscat, the present capital, being almost half way between the two. To be truthful, I hadn’t planned to go to Wadi Mahram. My first instinct was to head to the desert, as ever, but with temperatures creeping up again, I switched to the mountains. This time, I was alone. As regular readers know, my canine travelling companion, Trop, a coarse-haired Dachshund usually accompanies me but he was otherwise engaged (at the

there, wispy clouds glided overhead, lowering the contrast and making my job of taking photographs a lot easier. I happily waited a while for the clouds to move across and cover the sky above the trees and old ruins. Afterwards, I moved among the mud brick homes, where you can enjoy a clear view of the valley. Later I headed back down to the wadi floor and watched the small fish darting about in the water. From the ruins, I moved into the modern village close by. New places in the mountains can be equally enchanting as the old ones I have found. I wanted to find out more about the location and check out the date farms close up – a chance for a spot of shade to shelter from the relentless sun too. After a chat with a local man I met on the street, I headed back to the car. On the way, I found some wonderfully colourful iron Omanistyle front doors and, nearby, banana trees, with green unripe fruit and huge twisted leaves. Was Wadi Mahram as beautiful as I remembered? Yes, even more so for rediscovering it all over again. Go see it for yourself and I promise that you won’t be disappointed.

The road to Wadi Mahram is fully tarmaced and winding between dark brown hills. I really recommend a weekend family trip there. Even if you don’t have a good 4x4, don’t be afraid to go there. The total distance from Muscat (Sahwa Tower) is 115 km. The road there is really easy. Just head to Nizwa and look out for the road signs before you reach the city. Wadi Mahram is well signposted.

GPS location of the abandoned village: N23’01, 26” E 57’59’59”

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Dome of Wonder Tanushka Marah and her daughter were taken on a journey to the stars during a visit to the PDO Planetarium

A man gazing at the stars is proverbially at the mercy of the puddles in the road,” wrote 19th century poet Alexander Smith. But there’s no fear of that problem when you are sitting comfortably staring up at the moving night sky inside the PDO Planetarium in Qurum. As you enter the darkened dome next to the Oil and Gas Exhibition Centre, there is a fascinating wall display outlining the history of astronomy, reminding you of the vital role that the Arabs played in developing the science. Arab scholars translated the astronomical works of the ancient Greeks, Indians and Persians, and Islamic rulers from Baghdad to Cordoba built observatories, many of which still stand today. They also perfected observational instruments such as the quadrant and the astrolabe, the most important navigational instruments of the Middle Ages. The Quran makes many references to the 040

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stars and moon, and the relationship between time, the skies and prayer are deeply woven together in Islam. The stars were used to determine longitude and latitude so that Muslims could be assured they were facing the right direction for Mecca. In its own way, Muscat’s planetarium continues this tradition. It is an active observatory, recording sightings of the crescent moon so that Eid can be fixed and determined accurately. However, despite the long history of Arab astronomy, many young Omanis are unfamiliar with the science, as it is not taught in schools. But as we witnessed during our visit, there is no lack of appetite among Oman’s school children to learn about space. Since it was opened in 2000, the PDO Planetarium has played a vital role in raising awareness of astronomy with more than 230,000 visitors coming to enjoy the attraction – about

three quarters of them schoolchildren. I was there to witness the gasps of astonishment and wonder as we looked up the 11-metre domeshaped screen above us. The planetarium was upgraded in 2012 to a full-dome digital system with lasers, videos and a sophisticated sound system combining to give the visitor a multimedia experience of the wondrous sights of the universe. “They are surprised and impressed,” says the planetarium’s astronomer and curator, Suleiman Hilal al Busaidi. “When the children see the rings around Saturn like a drawing, they see the truth and it changes their minds and fills them with wonder.” I took my daughter as we accompanied the Indian School Muscat Grade 4 class to watch three films in the planetarium. The first was a stunning animation tracing the space race between the USA and the Soviet

Union, with lots of exciting rocket clips, all perfectly pitched for young minds but fascinating for me too. The second film was a beautiful introduction to the planets in our Solar System, with an informative live commentary by Suleiman. After a magical tour of the Sun’s satellites, we journeyed into deep space and were showered with light from the stars, evoking the biggest gasps from the young audience. For a little light relief the group was then entertained with a neon bunny cartoon, followed by a charming and cheeky laser light show, which invited squeals of laughter from the youngsters. Afterwards the students were invited to ask questions and I nearly choked on my cold coffee when the first nine-yearold girl stood up and asked “What is micro gravity?” Then came questions about black holes and stars. The children were clearly riveted by the experience. One, Siddhart Alva, said: “I want to learn more about the outer galaxy”, adding that he would definitely give space tourism a go if he had the chance. As well as free shows each week and special programmes for schools, the Planetarium organises monthly public stargazing parties so people can learn more about the sky and the constellations. Using a powerful green laser pointer, it helps families and children to identify famous constellations, telling the mythological stories connected to them. There are also ‘Astro Art Workshops’ for children aged 6-12 years, using art activities to understand concepts of astronomy and space science through colouring, painting, montage and experiments. You can join a mailing list to hear about upcoming films and events by writing to planetarium@pdo.co.om

Islam and Astronomy

PDO Planetarium in Qurum

EcOman next door at PDO

The Quran, Surah 6, Verse 97: “Allah is the One who has set out for you the stars, that you may guide yourselves by them through the darkness of the land and of the sea. We have detailed the signs for people who know.” In the 11th century the great Persian poet Omar Khayyam outlined the beginnings of heliocentric theory, which put the Sun at the centre of the Universe – rather than the Earth as was then widely believed. Astronomer Nicolaus Copernicus expanded upon this theory 500 years later.

The cycles of the moon

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PARADISE FOUND

From its stunning natural beauty, brilliant weather, amazing shopping, top restaurants, bars and eateries to the many fantastic outdoor activities and tours â&#x20AC;&#x201C; Noosa is one of the places to go for many Australians.

Top 5 Places To Visit: 1. Noosa National Park 2. The Everglades 3. Hastings Street 4. Tea Tree or Alexandria Bays 5. Fraser Island

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I n d o o r s postcards from

Garry Friend,

General Manager of the Grand Hyatt Muscat, recommends:

NOOSA

G’day from Australia, my native country and home to some of the world’s most beautiful cities, beaches, forests, deserts and mountains. There are loads of great places to visit in this diverse continent - but my favourite is Noosa Heads or Noosa as it is locally known, a stylish resort town with white sandy beaches, tropical rainforests and amazing restaurants. Situated at the top of the Sunshine Coast in Queensland, it's an interesting mix of coastal development and natural beauty but still sufficiently chic to attract coast-elite sophisticates and surfers alike. With some of the best surfing spots and breaks in Australia, and a National Park as your view from the water, this is truly a sensational place to wax up your board and relax in the waves. Alternatively, take a walk on the wild side. The Noosa Trail Network offers a series of enchanting hinterland trekking, horse riding and mountain biking trails through National Park, country lanes, farms and forest. I could write a book about this place (but time is tight and I have a hotel to run). Seriously, there really is so much to do and see here, you will need to come back again and again to make sure you experience everything.

S a t in a

Fores

My Favourite Place:

Noosa National Park at sunset is phenomenal. But whatever time you visit, expect spectacular coastal scenery and amazing wildlife. The park provides a home for many national animals including koalas and birds. The 2km-long area also offers fine walks, a string of popular bays for surfing on the northern side and an array of beautiful beaches. In fact, one of the most difficult decisions on a holiday to Noosa is deciding which sand swept area to lay down your towel. With some beaches only accessible by foot and, of course, majestic Main Beach, there are endless choices. Just a short stroll away from Hastings Street is the ever-popular Tea Tree Bay. But be warned – due to the beach’s easy proximity, it is usually heaving with tourists. For beautiful bodies and the best sands around, try Alexandria Bay – an informal nudist beach with a great vibe. Personally, I prefer to go horse riding along the gentle shallow waters of Lake Weyba. Alternatively, if you have a car, drive toward Cooloola National Park, a significant Aboriginal site, to Fraser Island – one of the largest sand islands in the world. It’s home to a diverse range of birds, frogs and dingoes, as well as the occasional saltwater crocodile. It may sound like activity central, but don’t worry, Noosa also offers a multitude of day spas to help ease all those aching muscles.

Highlights:

As a foodie, I love the restaurants here – in particular Rickys River Bar + Restaurant. Set in a perfect location on the Noosa River, this elegant eatery offers breathtaking views and a simple yet well-executed menu favouring local produce like Noosa spanner-crab spaghettini. Try their tantalising selection of tapas. They perfectly capture that Mediterranean magic, especially when eaten with friends at sunset. Of course, Hastings Street also has an exquisite range of restaurants, bars and cafes offering a diverse choice of dining options. Choose beachfront or on the street, perfect for watching passers-by. If you fancy a real culinary adventure, why not go to the Hinterland. Here you’ll find loads of great wineries, cheese makers, tea-rooms and 'honesty boxes' at farm gates.

Noosa National Park

Lowlights:

This is a tourist hot spot and as such many of the streets become a slow moving file of traffic, especially on long weekends and school holidays. The loud and inebriated Aussies on a Friday night aren’t much fun either.

Souvenirs: Handbags and wallets – I must express a conflict in interest as my cousin Alison Adams of Kin Kin Leather makes these. Her handmade products are exceptional and if you drop into the Eumundi Markets on Saturday and find her stall, mention my name and I am sure you will receive a nice little discount. There is also a wide range of artists who show and sell their works such as Aboriginal art or, if you’re looking for something clichéd but cute, a stuffed koala might fit the bill. Where to stay: Noosa is a well-known tourist hot spot and as such, offers everything from stylish highend luxury holiday houses to houseboats. I personally like the Netanya hotel. Situated at the 'Paris' end of Hastings Street, it is arguably the best address in Noosa. It has an awesome beachfront location and is positioned within minutes of everything the town’s main hub has to offer.

The M aheno wrec on Fra k ser Is land

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Indoors

WI-FI

HAPPY CAMPER

Since the days of nippy nights shivering on a torturous tent floor, camping has come a long way. Matt Herbst checks out the latest gizmos for turning the outdoors into a home from home

THE TECH IN YOU

POWER BUBBLES

Y hearts solar power. Thankfully the ever constant sun in Oman makes camping trips using this thermoelectric generator ideal. The PowerPot converts heat generated from boiling water while cooking into power, charging your USB devices. Eco friendly and handy, just don’t forget the matches to ignite the flame! RO57 www.thepowerpot.com

SLEEP WALKER

Finally a sleeping bag with arms and legs. The Selk’bag 4G Classic Sleeping Bag has velcro on the wrists which allows you to easily free your hands so you can cook, play cards, or do other chores around camp, all while staying warm. It’s just like staying in bed. RO38 at www.amazon.com

FLAT FEET

Saving space is paramount when you are packing for a camping trip, and these Timberland Radler Trail Camper Flat shoes fit just about anywhere. Outfitted with a recycled rubber sole that folds into a small fist, it gives you more space for those all-important non-essentials. www.amazon.com RO26

EDITOR’S PICK HIGH SOCIETY

This swanky Stingray Tree tent is the pick for a reason, that BEING our Editor’s hatred of roughing it for fear of spiders and all things creepy crawly. BUT EVEN if you are an outdoors type who brushes off bugs in your sleep, then you can still enjoy the thrill of sleeping at tree height (unless YOU’re afraid of heights). There’s also the three-bed apartment hammock tent if you want a tree-house party. RO423 AT www.tentsile.com

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FIND OUT WHAT’S HIP & HAPPENING IN GADGETS

CAMPFIRE CHOONS

If you feel guilty about the environmental footprint of your iPhone and have limited space in your backpack – but really really want to listen to music around the camp fire – fear not. Kumbaya can now be played to the max with this foldable eco-amp, an amplifier made from 100 percent certified post-consumer recycled fibers. www.eco-made.com RO3.85

NEW! iPhone 5S IT’S HERE! The new iPhone 5S has been launched and is now available. It sports a premium, hand-selected leather casing and the phone finish in gold, silver or Space Gray. The 16GB is around RO249, the 32GB around RO288 and the 64GB, RO326 without contract.

APP OF THE WEEK

Outdoors adventure does require the right preparation and precautions or you could come unstuck. And it helps to know what to do if you are lost in the wilderness. The Survival Guide app provides the kind of essential knowledge needed to think straight, signal for help and navigate your way to safety. Free from iTunes

Touch ID. A new fingerprint identity sensor built into the home button. Additional sensors are three-axis gyro, accelerometer, proximity sensor, ambient light sensor. The new 64-bit A7 chip delivers up to 2x faster CPU and graphics performance. It also has a M7 motion co-processor. iSight camera - 8 megapixels, LED flash, backside illumination sensor, autofocus, tap to focus, face detection, panorama, photo geotagging 1080p HD video recording and TV. Built in Apps: maps, messages, passbook, camera, reminders, notes, weather, FaceTime, stocks, music, game centre, voice memos, App Store, mail, Newsstand and much, much, more.

THE GIRLY GADGET

Camping is all about reconnecting with nature, but on longer trips it’s awfully nice to freshen up a bit. You have set up camp but what about the shower? Not to mention that privacy for a lady is of paramount importance. The Camp Shower shelter and shower pouch is all you need. Amazon offer deals to get both for a mere RO32 www.amazon.com SEP 26 AUG- OCT 15 – 02 21 / ISSUE 288 282

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CARS AND INDOORS

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C ars

Nissan Pathfinder 2013 Engine: V6 3.5 litres Horsepower: 240 Transmission: CVT 0-96kph: 7.5 seconds Price from: RO13,400 including 10,000km service pack and registration

Car of the Week The makeover of the classic Nissan Pathfinder has made it a family favourite. Joe Gill finds out why

he first thing to say about the new Nissan Pathfinder is it’s big. When you climb inside it’s like being in charge of an armoured patrol vehicle – with added comfort. Not for nothing does the Nissan SUV family include the Patrol and Armada – they may be family vehicles but these cars make a statement that a general would understand. This brings a sense of security and dominion over the road and surrounding vehicles. Of course, it’s great to have such a high position with all the visibility afforded. Even better, the standard SL model in Oman comes with the Around View monitor to give you a bird’s eye view of the road. As my wife was quick to point, she felt a lot safer in the Pathfinder than in our usual saloon. Before its makeover, the Pathfinder was one of Nissan’s famed off-road vehicles – a truck-based model with a rugged reputation. Then along came the 2013 model and all that changed – it was reborn as a crossover SUV. 046

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Sales have soared. Not surprisingly, some off-road enthusiasts have been unhappy that the new version does not have all the old model’s offroad capabilities, but they are a minority. This is a vehicle that causes heads to turn and eyes to widen as it passes by. It’s the kind of attention I’m not used to. After a lifetime of city driving in the UK, switching to a massive SUV feels a little ostentatious – but the Pathfinder can’t help but declare its arrival. Size, however, isn’t everything. It is not the most nimble choice for snaking your way through a village as I was last weekend. On the highway, though, the Pathfinder is at its masterful best, a 3.5 litre engine giving it the kind of thrust to accelerate and overtake, albeit with a bit of engine noise. Steering was reasonable if not super-sensitive, while going over road humps gave more of a hard jolt than I would have expected. The cabin is comfortable and stylish with room for a family of seven. In terms of space inside, it’s designed for the long haul, with

the ability to recline both second and third rows for extra cargo space – and more underneath the seats. Despite its size, the Pathfinder performs very well on fuel economy in its class (20/26mpg for 4x4 and 19/25mpg for the automatic model). You can choose the two-wheel, automatic or four-wheel drive. The front-wheel drive model ticks all the boxes in the family utility market, while holding onto enough off-road features to be useful for a rough track trip to, say, the Wahiba Sands. For more serious off-roading you may want to upgrade to the Intuitive 4x4 all-wheel drive. The remote start feature on the key fob is a little gimmicky for my old-fashioned taste – I like to be sitting in the driving seat before I start my vehicle, preferably by putting the key into the ignition as the Good Lord intended. However, when it’s hot, being able to switch on the air con at 60 metres could be life-saving. For a mid-sized SUV that is well known for its affordability, safety, comfort and economy, the Pathfinder is hard to beat in its class.

They say: ‘Innovation that excites’ We say: ‘A solid, attentiongrabbing family SUV’

Check this out

Eight-way adjustable driver’s seat Tri-Zone automatic temperature control Vehicle Dynamic Control to stabilise steering and braking Traction Control System helps prevent wheels getting into a spin Tyre Pressure Monitoring Bose audio system; 9 GB Music Box for use with USB or iPod