Patron Information

PRE-SHOW TALKS

Learn more about the Vancouver Opera production you’re about to see at our complimentary Pre-Show Talks. A great added value to your VO ticket, and an opportunity to gain insight about the performance, Pre-Show talks are offered an hour before every performance. Topics range from the composer’s life and repertoire, to historical context about the work, to more details about the artists involved with the production. Each talk lasts approximately 25 minutes.

ACCESSIBILITY

Elevators in the Queen Elizabeth Theatre parkade provide patron access to the street level and the main entrances of the Queen Elizabeth Theatre and the Vancouver Playhouse. There is also a driveway for taxis and pick-up/drop-off for patrons with physical needs.

Seating for patrons using wheelchairs is available on the orchestra and mezzanine levels of the Queen Elizabeth Theatre, and on the orchestra level of the Vancouver Playhouse. Elevator access is available from each theatre’s main lobby to the upper levels. For more information, please call the VO Ticket Centre.

Patrons who are hard-of-hearing may borrow Sennheiser Infrared Hearing System headsets for any performance, free of charge. Headsets are available at the theatre coat check. This system was made possible through the generous donation of Wolverton Securities Limited and the Vancouver Foundation.

Wheelchair accessible washrooms are on the orchestra and mezzanine levels. Gender-inclusive washrooms are located near the main entrance.

ELECTRONIC DEVICES

Please turn off all mobile phones, pagers, and alarm watches before entering the theatre, so as not to disrupt the performance. Pagers may be left at the coat check; patrons will be alerted of any calls at the first convenient break.

LATECOMERS

To avoid disrupting the performance, latecomers may not be seated once the show has started. If possible, they will be ushered to their seats at the first appropriate break.

PARKING

Parking is available at the Queen Elizabeth Theatre parkade, located off Cambie Street between West Georgia and Dunsmuir Streets. Accessible parking is available with an accessible parking decal. Parking is limited, so plan to arrive early.

PERFORMANCE ETIQUETTE

In consideration of other patrons and the performers, please refrain from rustling programs, unwrapping candy, or whispering during the performance. Given some people’s allergies, we also ask patrons to avoid wearing perfume or other scented products.

Patrons are requested to speak to a Vancouver Opera or Civic Theatres representative at intermission in the case of any disturbance or discomfort during a performance.

RECORDINGS AND PHOTOGRAPHS

Any recording (video, audio) or photographs of VO performances are strictly prohibited without the permission of Vancouver Opera. We welcome you to take photos of the curtain call and share using the hashtag #BarberVO.

TICKET SERVICES

Purchases A variety of subscription packages as well as single tickets can be purchased online through the VO’s website or by calling the VO Ticket Centre.

Visit, write or call: VO Ticket Centre, 1945 McLean Drive, Vancouver T: 604 683 0222 | E: tickets@vancouveropera.ca vancouveropera.ca/tickets

Hours of operation: Monday–Friday, 9:00am–5:00pm

Exchanges and Lost Tickets Please contact the Ticket Centre directly with any questions about exchanging and/or replacing tickets.

Print your tickets at home! Vancouver Opera now offers an easy, convenient way to get your tickets immediately after purchasing a VO ticket or subscription package.

With a valid email address, you can receive your e-tickets directly to your inbox, whether you purchase tickets online or through the VO Ticket Centre. You can get your tickets sooner and avoid waiting in line at the theatre before the performance.

PRIVACY

Vancouver Opera is committed to protecting your privacy. For information on VO’s patron privacy policy, please visit our website: vancouveropera.ca.