DOCUMent Control

Level 1

COURSE Coverage

MODULE 1 : ExeCUTIVE Secretary

ExeCUTIVE Secretary/Office Administrator (18 Hrs.)

1: Office Management 3: Business Documentation Skills

4: Business Correspondence

Level 2 Advanced Management Skills for Executive Secretaries/Office Administrators (12 Hrs.)

1. Organizational Planning 3. Advanced Administration

2: Skills for Administrative Assistants 2. Advanced Communication 4. Team Skills

MODULE 2:

E-Office for EXECUTIVES.

MODULE 3:

DOCUMent Control.

Other COURSES SUITable for ExeCUTIVE Secretaries:-  Shorthand  Business English  Financial Accounting  Presentation Skills for Executives

Detailed COURSE Content

level 1.1: Office Management

Overview for the New Administrative Assistant  Why Are You Needed?  What Do Employers Want?  Interview Tips  Your Apprenticeship

Daily ROUTIne  Your Office  Office Supplies  Work Planning  Your Employer’s Office

Telephone Usage  Telephone Manners  Taking Messages  Protecting Your Employer  Telephone Etiquette Tips  Telephone Companies  Domestic Information  Special Calls  Answering Services  Your Workstation  Reference Works  Dictation and Transcription  The Intangibles

 Taking and Transferring Calls  Screening Calls  Courtesy  Often-Used Numbers  Domestic Long Distance Calls  International Long Distance Calls  Voice Mail Etiquettes

Mail Services and Shipping  Beyond a Letter and a Stamp  Addressing for Success  How Your Company Can Receive the Benefits  Postal Automation: Encoding for Business Mailers  Metering  Packaging  U.S. Postal Service Mail Services  Forwarding First-Class and Other Mail  Other Special Mail Services  Information on the Internet  Alternative to the USPS

Travel Arrangements  Today’s Business Traveler  Doing It Yourself  Using a Web-Based Travel Service  The Itinerary  International Travel  International Currencies  Getting the Trip Underway  Transportation Reservations  Using a Travel Agency  Before-the-Trip Checklist  Time Zones

Meetings     Anatomy of a Meeting Scheduling Meetings Meeting Minutes

 Types of Corporate Meetings  Meeting Agencies  Conferences Scheduling Meetings Using Microsoft Outlook’s Calendar

Time Management  Overview of Time Management  Maintaining an Active List  Keeping a To-Do List

Keeping ACCURATE Records  A Critical Duty  Basic Filling Systems  Controlling Procrastination  Creating Action Plans  Scheduling

 Getting Ready  File Cabinets

YOUR FUTURE     Growing as the

Company Grows Upgrade Your Skills Finding a New Job The Interview

Presentation Skills  Why Make Presentations?  Delivering Your Presentation

CommUNICATIons Skills   Giving Feedback Nonverbal Communications

Office Management and SUPERVISION  The Role of the Office Manager  Conflict Management  Learn About the Business  Recognizing a Time for Change  Your Resume

 Preparing Your Presentation  Group Presentations

 Listening  Interviews

 Building Trust with Your Team

Level 1.3: BUSINESS DOCUMentation Skills

The BUSINEss Letter        Appearance Parts of a Business Letter Contents A Last Look Routine Letters Paper Selection Labels

Other Written CommUNICATIONS  Reports  Report Templates  Tables

Forms of Addresses  Some Additional Guidelines

Legal DOCUMEnts and Terms  Grammalogues  Notary Public Forms  Agreements and Contracts  Glossary of Legal and Real Estate Terms  Paragraphing  Beginning the Letter  Closing the Letter  Letters written by the Administrative Assistant  Interoffice Memorandums and E-Mails  Envelopes

 Documenting Sources  Press Releases  Editing and Proofreading

 Document Formats  Codicils to a Will  Proxy

Grammar      The Parts of Speech Verbs Adverbs Prepositions Articles, Determiners & Quantifiers  Nouns  Adjectives  Pronouns  Conjunctions  Interjections

LANGUAGE Usage and Style  Sentence Subject  Subject-Verb Agreement  Objects  Modifier Placement  Prepositional Phrases  Absolute Phrases  Gerund Phrases  Clauses  Sentence Variety  Modifier Placement  Sentence Types  Transitions  Phrases and Words to Omit  Unbiased Language

 Subject-Verb Inversion  Predicates  Complements  Noun Phrases  Appositive Phrases  Infinitive Phrases  Participial Phrases  Sentence Fragments  Resumptive and Summative Modifiers  Other Ideas on Sentence Variety  Compound Sentences  Avoiding Redundancies  Clichés

Common English Usage Problems  Language: Key to Your Success  Correct Usage  Dangling Participles  Verbose Expressions  Problem Pronouns

Spelling

Dictionary Uses  Plurals The Suffix  Irregular Spelling Capitalization  Confusing Homonyms American English and British Differences  Compound Words and Hyphenation Negative Formations Commonly Misspelled Words

PRONUNCIATION  Perfecting Your Speech  Words List

PUNCTUATION  Purpose of Punctuation  The Comma  The Exclamation Point  The Colon  The Period  The Question Mark  The Semicolon  Quotation Marks

Italics The Dash Parentheses The Hyphen

NUMerals        Words or Figures? Time The Hyphen Dimensions Percentages The Abbreviation for Number Roman Numerals  The Apostrophe  Ellipses  Brackets  The Slash

 Dollars and Cents  Dates  Ages  Weights and Measures  Page Numbering  Plurals of Numbers

Level 2: Advanced Management Skills for EXECUTIVE Secretaries/Office Administrator

Level 2.1: Organizational Planning

Critical thinking and

decision making Communicating mission and values  Strategic planning  Allocating resources

Level 2.2: Advanced CommUNICATION

Nonverbal Legal issues

Level 2.3: Advanced Administration

Mentoring and training Coordinating projects

Level 2.4: Team Skills

Team building and leading Resolving conflict  Presentation techniques  Professional protocol

 Conducting research  Delegating and empowering

 Group problem solving  Conducting meetings

MODULE 2: E-Office for EXECUTIVE Secretary

Keyboard Speed Development Advanced MS Word (Text Production, Word Processing and Advanced MS Excel (Spreadsheets, Charts and Graphics) Microsoft PowerPoint (Computerized Presentations) Disk and file management (Microsoft Windows) Usage of Internet E-mail using Microsoft Outlook Graphics)

Effective utilization of Microsoft Office Applications in a modern office. Desk Top Information Management using Microsoft Outlook 2003. PC Hardware familiarization, Local Area Networking & Internet sharing techniques. Trouble shooting of common errors in Windows and applications. Do it your self / Data back up solutions / Live assignments.

MODULE 3: DOCUMENT Control

Storage:

Retrieval:

Filling:

Storage:

DISTRIBUTION: Where will we keep our documents? How much can we spend to store them?

How can people find needed documents? How much time can be spent looking for them? What technology options are available for retrieval?

How do we organize our documents? How do we ensure documents are filed appropriately?

How do we protect against the loss, tampering or destruction of documents? How do we keep sensitive information hidden?

How do we get documents into the hands of people who need them? How much can we spend to distribute the documents?

OUR Accreditations:

UNITED ARAB EMIRATES MINISTRY OF EDUCATION