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Survey Findings

Survey Findings

22

Personas:

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Rosa is a 65 year-old mother. She’s the mother of two sons and one daughter. She is on her last year of working at a daycare but she still has to learn curriculums online. She has a lot of trouble operating a laptop, especially since it is an older model. Dawn is a 79 year-old grandmother who lives with her son and daughter in law. Often times, she wish she could communicate with them but she does not have a smart phone. She does have a family computer to use, however, she does not know how she could connect with her grandchildren. Cathy is a 30 year-old woman who works at a retirement home as a caretaker. When it comes to helping patients, she really tries to make them feel comfortable. Situations such as wanting to use a computer could come up and she needs to be ready to effectively help her patients. Gene is a 65 year-old veteran who resides in San Diego, California. He attends an online adult-school where he learns various subjects such architecture or accounting. Switching from web program to web program, he faces trouble on how to use each one.

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