one team an introduction to delivering engineering excellence
delivering engineering excellence
contents welcome from Bryan Glastonbury overview service wheel delivering engineering excellence our one team approach our core values living our values some of our clients memberships & accreditations office contact details web & intranet sites general housekeeping
A very warm welcome to Integral. Integral is a diverse organisation committed to encouraging all members of staff to embrace change. We have a culture that supports and encourages from the top that enables us to continually explore and develop opportunities for improvement, not just as a business, but as individuals. Our one team approach is the means by which we fulfil our promise of delivering engineering excellence, whatever your role is, you are part of our team. We bring together the combined skills and expertise of our people and through our process of continued improvement, driven by leading-edge technology, ensure we provide our clients with unrivalled customer service with cost-effective, sustainable solutions every time. In a service industry our people are our greatest assets and it is due to our excellent performance and can-do attitude that we retain our existing contracts and continue to develop our business. I would personally like to welcome you to Integral and very much hope you have a long, happy and fulfilling career.
Bryan Glastonbury Managing Director delivering engineering excellence
overview
24/7
750,000 calls per annum
ÂŁ317m turnover
su fir pp e res sio n
compliance refrigeration (commercial & industrial)
pr oj ec ts
2015
RoSPA Gold Award Winners
3000+ cle an ing
pre dict ive
locations
delivering engineering excellence
ele se ctric rvi al ce s
m an ne d
ma bui n ldin g co agem ntr e ols nt
energy services
ty uri ec s & s tem fire sys
4000
mobile
al itic cr
clients in
ir repa tive reac
1400
national helpdesk handles
ed n an pl
mechanical services
fabric
Single or multi-site contracts are provided as a stand-alone package or delivered in tandem with any of our other services. With any of our services.
n sigy e d c rty ltan e p su procon
amongst the Sunday Times Top Track 250
s ce rvi se n ing ig ild es bu & d
As a national company Integral manages in excess of 1.35 million service and repair jobs per annum at over 60,000 locations across the UK achieving high 90%+ for KPI’s on all contracts.
5 years
directly employed personnel
mp s pu tem s sy
5 years
amongst the Sunday Times Top Track 250
delivering eng
delivering
throughout the UK As the leading independent provider of mechanical, electrical and fabric maintenance services in the UK, Integral provide a range of maintenance solutions individually tailored to suit our clients’ needs. Our strategy of developing our self-delivery capability allows us to maintain control of the business and ensure continuous quality of service. As a national company providing a local service, understanding our customers is core to our service offering. We have developed centres of excellence, specialising in the direct provision of sector support services to ensure that you are working with technical experts who really understand your business needs, culture and priorities.
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Birmingham Bristol (Head office) Bristol (St Anne’s) Cardiff Exeter Faversham Ipswich Leeds Leicester Livingston Llandudno London Londonderry Newbury Newcastle Newmarket Sheffield Wallington Warrington
regional offices in UK & Ireland
gineering excellence
delivering engineering excellence
our one team approach People, process and technology — Our promise is delivering engineering excellence. This is how we meet and exceed the expectations of our customers. Every one of our 3600 people, across every facet of our business, has a shared sense of accountability to deliver on this promise. We establish pragmatic best-practice governance and controls. Alongside this we adopt a process of continuous improvement – part of what we call re-visiting our promise.
Working as a team – we actively share information and listen to and respect others. We empower people within a clearly understood framework of authority and goals. We set ourselves high standards and reward people when they achieve them. We behave responsibly and honestly in exercising authority delegated to us.
Everyone across this business is encouraged to identify opportunities and integrate improvements into their day-to-day workings that will drive efficiency for the client. Our processes are there to support an environment which nurtures innovation and fosters a sense of ownership and pride among individuals – this is fundamental to our ability to deliver engineering excellence. Our asset management, lifecycle and maintenance management platform has the ability to easily plan, track, manage and report on our operations. This total visibility and control ensures our clients assets are fully utilised in the most cost effective and efficient manner.
3
Our mission is to be the supplier of choice for all maintenance needs of our customers, and the employer of choice for our people, by excelling in customer service and sustaining profitable growth through our unique skills and strengths.
revisit the promise
engage
people process technology
plan
people process technology
mobilise
people process technology
transition
people process technology
deliver
our core values At Integral we work as a team actively sharing information and listening to and respecting others. We empower people within a clearly understood framework of authority and goals. We set ourselves high standards and reward people when they achieve them. We behave responsibly and honestly in exercising authority delegated to us and we give priority to the health and safety of people at work. We believe in continuously creating and developing our unique strengths, as a business and as individuals. We are determined to achieve absolute customer satisfaction – the source of our success.
“To provide safe, efficient working environments from which our clients’ can achieve their overall goals and ambitions.” As the face of our organisation, our people contribute to realising our vision by demonstrating:
focus
accountability
consideration
excellence
We make it happen. It’s easier to do a job right first time, than to explain why you didn’t.
We are responsible for our actions.
Treat everyone as we wish to be treated ourselves.
We set the standard. The lowest standard we demonstrate is the highest we can expect from others.
delivering engineering excellence
some of our clients
memberships & accreditations
delivering engineering excellence
regional offices Bristol
Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG
Tel: 01454 278 900
Birmingham
Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT
Tel: 0121 272 1000
Cardiff
Integral UK Ltd, Unit 9, Ty Nant Court, Morganstown, Cardiff, South Glamorgan CF15 8LW
Tel: 02920 815 110
Edingburgh
Integral UK Ltd, Unit 12b, Oakbank Park, Oakbank Way, Livingston, West Lothian EH53 0TH
Tel: 01506 448 330
Exeter
Integral UK Ltd, Unit 8, Blenheim Court, Lustleigh Close, Matford Business Park, Exeter, Devon EX2 8PW
Tel: 01392 825 980
Leeds
Integral UK Ltd, Unit 3, Queen Street, Stourton, Leeds, West Yorkshire LS10 1SL
Tel: 0113 272 8950
Llandudno
Integral UK Ltd, Unit 17, Tremarl Industrial Estate, Llandudno Junction, Conwy LL31 9NF
Tel: 01492 573 100
Wallington
Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX
Tel: 0208 544 3500
London Bridge
Integral UK Ltd, 1st Floor, 47 - 49 Borough High Street, London SE1 1NB
Tel: 0207 940 4400
Newcastle
Integral UK Ltd, Block B, Holland Park, Holland Drive, Newcastle-upon-Tyne NE2 4LD
Tel: 0191 261 1071
Newmarket
Integral UK Ltd, Suites 1 - 2, Rosemary House, Lanwades Business Park, Kentford, Newmarket, Suffolk CB8 7PN
Tel: 01638 554 420
Warrington
Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY
Tel: 01925 847 700
support services Finance
Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG
Tel: 01454 278 978
Fleet
Integral UK Ltd, Sterling Park, Clapgate Lane, Woodgate Valley, West Midlands B32 3BU
Tel: 0121 421 9571
HR & Payroll
Integral UK Ltd, Unit 1, Block C, Holland Park, Holland Drive, Newcastle-upon-Tyne NE2 4LD
Tel: 0191 261 1071
IT Helpdesk
Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY
Tel: 01925 847 777
National Customer Service Centre
Integral UK Ltd, 720 Aztec West, Almondsbury, Bristol BS32 4UD
Tel: 01454 452781
National Sales Office
Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG
Tel: 01454 278 900
Company Reg No: 5307 5888
VAT Reg No: 862 309 916
business streams Berkeley Controls
Berkeley Controls, Units 1 - 2, Geoff Monk Way, Birstall, Leicester LE4 3BU
Tel: 0116 2670 600
Building Services Engineering
Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG
Tel: 01454 278 900
Cleaning Services
Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT
Tel: 0121 272 1000
Electrical & PAT Testing
Integral UK Ltd, 5 Lombard Street, West Bromwich, Birmingham, West Midlands B70 8RT
Tel: 0121 272 1000
Energy Management
Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG
Tel: 01454 278 900
Facilities assosicates recruitment
Facilities Associates Recruitment, 2nd Floor, 47 - 49 Borough High Street, London SE1 1NB
Tel: 0203 207 2068
Fire Services (Bristol)
Integral UK Ltd, 1290 Aztec West, Almondsbury, Bristol BS32 4SG
Tel: 01454 278 900
Fire Services (Leeds)
Integral UK Ltd, Unit 3, Queen Street, Stourton, Leeds, West Yorkshire LS10 1SL
Tel: 0113 272 8950
Fire Services (London)
Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX
Tel: 0208 544 3500
Hall & Kay Fire suppression (ascot)
Hall & Kay Fire Engineering, Building E, Silwood Park, Ascot, Berkshire SL5 7PW
Tel: 01344 203 800
Hall & Kay Fire suppression (Birmingham)
Hall & Kay Fire Engineering, Sterling Park, Clapgate Lane, Woodgate Valley, West Midlands B32 3BU
Tel: 0121 421 3311
Hall & Kay Fire suppression (Manchester)
Hall & Kay Fire Engineering, 10 Westpoint, Clarence Avenue, Trafford Park, Manchester M17 1QS
Tel: 0161 872 7316
Hub Professional services
Hub Professional Services, West Point House, 46 0 48 West Street, Newbury, Berkshire RG14 1BD
Tel: 01635 520 370
Integral build
Integral UK Ltd, 1 Riverside Business Park, St Anne's Road, Bristol BS4 4ED
Tel: 0117 972 0054
PFI/ PPI
Integral UK Ltd, 3 Waterside Court, Sheffield S9 2LR
Tel: 01142 282 380
Pump Solutions
Integral UK Ltd, 720 Birchwood Boulevard, Birchwood, Warrington, Cheshire WA3 7QY
Tel: 01925 847 700
Refrigeration (Industrial & Commercial)
Integral UK Ltd, Units 1 - 2, Geoff Monk Way, Birstall, Leicester LE4 3BU
Tel: 0116 2670 600
Refrigeration (Industrial)
Integral UK Ltd, East Kent Freight Terminal, Hernhill, Faversham ME13 9EN
Tel: 0116 2670 600
Refrigeration Products (Lokold)
Integral UK Ltd, Unit 13, Fathing Road, Ipswich, Suffolk IP1 5AP
Tel: 01473 461 704
Security Systems
Integral UK Ltd, 1st Floor , Leo House, Railway Approach, Wallington, Surrey SM6 0DX
Tel: 0208 544 3500
delivering engineering excellence
web & intranet sites During 2016 we have revamped our website to fully maximise our strength of service and capability to the external market. This is now live and our objective is to keep this continually fresh and up-to-date.
www.integral.co.uk
coming soon We are currently rebuilding our Intranet to provide a comprehensive, modern and fully functional internal information communication platform to promote employee engagement.
delivering engineering excellence
general housekeeping This will form part of your formal Induction at your local office and will include the following: Accident reporting
Meeting Rooms (hospitality)
Buddy/Mentor
Notice Boards
Company Equipment – Vehicle, PC, Mobile, Credit Card etc.
Office Keys
Dress Code
Office Phone/Mobile List
Emergency procedures, fire drill, first aid
Parking
Expense claims & cash floats
Regional Structure Chart
Fire Exits/Procedure
Seating Plan
General administration/housekeeping
Site Layout (toilets, kitchen, rest room, photocopiers, printers, fax
Holiday Form/Procedure (include sickness procedure)
machines etc)
Job Description
Smoking areas & policy
Local departmental structure and interfaces
Stationery Cupboard
Local H&S Officer
Training
Local Who’s who (names, roles, responsibilities) Lunch breaks etc.
our team
Bryan Glastonbury Managing Director
Paul Salmons Finance Director
Mark Johns Operations Director
Allison Connick H&S and Environmental Director
Peter Barton National Sales Director
Steve Collins Regional Director South West & Wales
Martin Forbes HR Director
Chris Todd Commercial Director
Kevin Doughty Regional Director Midlands & East Anglia
Joe Chapman National Projects Director
Martin McCormack Regional Director South East
Andrew Dutton Critical Environments Director Antony Collett Strategy Director
Andy Nichol Regional Director North & Scotland
delivering engineering excellence
Head Office Integral UK Ltd 1290 Aztec West Almondsbury Bristol BS32 4SG T: 01454 278900 E: marketing@integral.co.uk delivering engineering excellence