Symantec Case Study

Case Study

Sector: Technology

Esdebe wins award for migration innovation for delivering an internationally renowned leap forward in migration technology

Symantec is a Fortune 500 company which operates one of the largest global data-intelligence networks and employs more than 20,000 people in more than 50 countries. Symantec maintained the highest Info-Tech Research Group’s Value Score in an assessment where comparable vendors were indexed against Symantec’s performance in providing a complete, relative view of its product portfolio.

Business Benefits

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Reduced tool development period by 6 months (50%) Reduced the cost of NetBackup migrations for all users Enabled upgrade migrations that were previously impossible Dramatically reduced migration time windows for all users and Symantec Partners Provided Symantec Partners and their customers with new options Reduced human error through automation and technological advancement Provided thorough written instructions and technical training Reduced inherent operational disruption and inefficiency within end user organisations.

The Challenge As Symantec’s NetBackup solutions continually advanced, those using legacy versions wanting to upgrade to the latest releases were, at worst, without a migration route or, at best, faced the prospect of a prohibitively costly and lengthy consultancy driven manual migration.

Email: info@esdebe.com Tel: +44 (0) 845 686 9600 www.esdebe.com

The Solution Rather than attempting to develop an automated migration solution in-house, Symantec engaged Esdebe because of their unrivalled knowledge in this area, coupled with their ability to swiftly respond and deliver.

Esdebe also had a proven track record with Symantec for honesty, reliability and exceptional innovative expertise as they had originally been involved in migrating organisations from software stacks to NetBackup Appliances. Their niche development ability and capacity, particularly in catalog manipulation and automation, made Esdebe an obvious choice.

“We were the only 100% Symantec focused partner in the UK with the appropriate level of skills, and our development team has a combined experience of 30 years of working with Symantec’s NetBackup technology,” explained Simon Brown, Managing Director of Esdebe.

The initial brief was to help Symantec develop the IP for the solution, including the training materials and step-by-step instructions. However, with the quality of service and depth of knowledge provided, Esdebe was given much greater additional responsibility.

The Results Esdebe expedited the development of an automated migration solution and delivered a step-by-step instruction manual along with global training materials within six months, rather than the originally anticipated twelve. Reducing the project time window by 50% had a proportional impact on project costs and delivered ground-breaking benefits for other Symantec Partners and their customers.

Since making cost-effective NetBackup migrations possible, Esdebe has been delivering training to Symantec Partners on an international scale. In response, Symantec awarded Esdebe their coveted Technical Innovation Award at their EMEA partner conference for service and value excellence.

“Esdebe demonstrated outstanding innovation in the past year. They helped Symantec develop the CATMAN utility, which has been widely used to support migrations to NetBackup Appliances.

In addition, they have developed training on the use of the tool for our partner community and helped deliver this training to partners throughout the world,” said Peter Grimmond, EMEA Head of Technology at Symantec, on announcing that Esdebe had won the award.

“We are unique in our depth of Symantec product knowledge, combined with our agility in providing truly integrated solutions. Our status as one of a handful of Symantec Master Specialist Partners in Europe reflects this. The award acknowledged our technical capacity and innovative ability to cost-effectively bring robust IT systems together. Consistently delivering an exceptional service quality standard is something we continually strive to maintain,” concluded Simon Brown.

Email: info@esdebe.com Tel: +44 (0) 845 686 9600 www.esdebe.com