Taunton PCC Police Public Forum

Presentation to PCC Police Joint Forum Chief Superintendent Ian Wylie 21st January 2016

Our Force Area

1,855 Sq Miles 1.6m people/0.7m households and growing‌

Somerset West Local Policing Area Police Stations: Taunton Wellington Burnham-On-Sea Cheddar Dulverton Williton

175 Police Officers 61 PCSOs

Bridgwater Minehead

Somerset East Local Policing Area Police Stations: Yeovil Wincanton Somerton Chard Ilminster Crewkerne Wells Shepton Mallet Street

160 Police Officers 59 PCSOs

North Somerset Local Policing Area Police Stations: Weston-Super-Mare Nailsea Clevedon (Castlewood) Portishead

123 Police Officers 43 PCSOs

Somerset

Chief Superintendent Ian Wylie Somerset Area Commander

Senior Leadership Team

Superintendent Cath Johnson

Superintendent Mike Prior

Understanding Our Demand

The New Operating Model • • • • • • •

Meeting public expectations as defined in the Service Promise Staff working collaboratively and more efficiently New buildings and I.T. A better match of resources in line with demand Prevention through managing of Threat, Risk and Harm Focussing on people and places New end to end processes to manage Call Handling, Intelligence, Investigation and Local Policing • New Team structures to ensure greater consistency in service • Built on an evidence base of best practice • Assisting the Constabulary to meet its financial challenges – but protecting the Front Line

Putting Victims First

Lighthouse victim and witness care - new support services for victims Guiding you through the criminal justice service A brand new emotional support service for victims of crime and anti-social behaviour • Victims will be updated during the course of the investigation • Additional support will be provided by Lighthouse to our most vulnerable, persistently targeted or intimidated victims

Local Policing • Local Policing remains at the centre of our Policing model • Neighbourhood and Patrol Officers working together in a single Local Policing Team • Added resilience to ensure we are in the right place with the skills and experience when the public need us most • New Neighbourhood Manager role working closely with partners and communities to tackle hotspots • A commitment to real time problem solving in line with our Service Promise

Our Service Promise Engage with our partners and public to tackle crime and anti social behaviour ‘Listen to ensure we tackle the issues that matter the most’

NOT PROTECTIVELY MARKED

Rural Crime • Rural Crime Team launched April 2014 • Working with external organisations and local communities to identify key issues, help reduce crime and facilitate collaboration with other forces and organisations such as the National Farmers Union • The team also act in an advisory capacity for Local Policing Teams and provide training to staff and other officers to help give them a better understanding of rural issues and ultimately provide a better service to rural communities • Operate Farmwatch and Horsewatch schemes

Fewer Victims of Crime

In 2014/15 - Average number of offences per day in Somerset East: 33 Somerset West: 35 Somerset North: 28

Taunton: 15

Outcomes • We are committed to continuous improvement • We review our outcome data to understand how we can improve our service levels – this includes a monthly customer satisfaction survey • We monitor the level of positive outcomes (e.g. charges, summons, cautions, community resolutions) • We review crimes that are not resolved to understand why • We use HMIC Inspection findings and internal audit to identify areas for improvement • We ensure that this activity is reflected as part of our organisational learning and strategic planning