オウ スイ コウ
SERVICE DESIGNER
UX/UI DESIGNER INTERNSHIP OPPORTUNITY
EXPERIENCED IN DESIGN INNOVATION & IMPLEMENTATION
I’m Not a Designer.
I Just Like to Be Creative in Systemic Ways.
00. INTRODUCTION
| P. I ~ P. III |
0-1 MEET WENG JUI-HUNG ￨ p. ￨
0-2 Resume Highlights ￨ p. III ￨
01.
PROJECT RESEARCH & DESIGN VERIFICATION
P. 01 ~ P. 84
1-1 Innovative Digital Websites: Rescue Action to Transform the Government Website ￨ p. 03 ￨
1-2 Hospital Wayfinding: System Design for Hospital Interactive Guidance ￨ p. 17 ￨
1-3 Formosa, Rivers/ Mountains/ Birds ￨ p. 29 ￨
1-4 An IOT Based Intelligent Tsunami Evacuation System ￨ p. 43 ￨
1-5 Service Design System for the Elderly Meal Delivery ￨ p. 57 ￨
1-6 Instructional Design: Building an Innovative Teaching System for SD Courses ￨ p. 69 ￨
02.
SIDE PROJECTS | P. 83 ~P. 96 |
2-1 Social Design: Bringing Visualized Workflow to Recycling Station ￨ p. 85 ￨
2-2 Visual Communication Design Project ￨ p. 87 ￨
2-3 Design Challenge: 100 Interface-Optimized Design ￨ p. 91 ￨
生き甲斐 PORTFOLIO
COMMUNICATION
PASSION
MISSION
生き甲斐
INTEGRATION
PROFESSION VACATION
Empathic Ability with Contextual Insight WENG,
CHIAYI
+
DATE OF BIRTH
02th Nov, 1996, 26years
wengjhdsr@gmail.com
2022 - Present
Master of Design (ESP)
Chiba University, Chiba, Japan
2019 - 2023
Dept. of Creative Design
National Yunlin University of Science and Technology, Yunlin, Taiwan
Practicing the Value of Innovative Research
Hi, I'm Jui-Hung(Javier)Weng, a postgraduate student studying in the Design department at Chiba University in Japan from Taiwan. I have a passion for identifying problems, a strong curiosity, and a love for the learning process. I'm seeking UI/UX or Service Design-related internship opportunities. If you have any suggestions, I'd love to hear from you.
｜ Why I’m in Japan ｜
In 2022, I successfully passed a year-long overseas study abroad examination for the Product Design Section of the Ministry of Education in Taiwan, which resulted in receiving a full government grant to study as a Master's exchange student in Japan.
｜ Master ｜
Innovation & Integration - Implementing the core spirit of UCD and participating in public service design projects in significant institutions in Japan&Taiwan, such as Digital Minister of Taiwan - Audrey Tang, the Medical School of National Taiwan University, and the Social Design Platform, etc.
｜ Bachelor ｜
Design in Practice - Design works have won domestic and international awards, such as Red Dot, and were interviewed by industrial media magazines, etc.
Working with a Team of Like-Minded People Core Literacy for Cross-Domain LearningWinner, MOE Scholarship Program for Overseas Study in Art and Design, Product Design
Judges' Selected Award, Behance Reviews NTUST 8th, Product Design
Judges' Selected Award, Behance Reviews NTUST 7th, Graphic Design
Winner, Red Dot Award: Brands & Communication Design
Design Mark Recipients, Best of Golden Pin Concept Design Award
Bronze Award, A Plus Creative Festival, Visual Communication
Winner, Youth Innovative Design Festival, Visual Communication
Nomination, Best of Young Pin Design Award - Visual Communication
Nomination, Vision Get Wild Award - Visual Communication
Nomination, National Technical College Students of the Competition, Commodity Design
Selected for Release, Cheng Cheng Luggage Company, Visual Pattern
Winner, Innovation and Entrepreneurship Incubation Center Competition
Nomination, Chiayi County Government, Alishan World Heritage Mark
Nomination, Microsoft X Bonus Hunters, Creative Resume Group
UX/UI Design Intern, Prifina - Liberty. Equality. Data., San Francisco/California
Design Research Fellow, Taiwan Design Research Institute (TDRI), Taipei City (1% AR)
Graduate Research Assistant, Brand Resonance Research Center, Yunlin County
Service Design Teaching Assistant, Dept. of Creative Design, NYUST, Yunlin County
Action Designer, 5% Social Design Action, Taipei City (Volunteering)
User Experience Design Intern, PDIS, Office of Audrey Tang, Executive Yuan, Taiwan
UX/SD Research Assistant, National Taiwan University Hospital, Yunlin County
Project Manager Mentee, XChange, Internet Talent Accelerator, Taipei City (10% AR)
Exploring the Impact of Interface Design on the Usability of Online Hospital Registration Systems for Middle-aged and Elderly Users
Innovative Utilization of Vacant Spaces for the Promotion of Arts, Culture and Tourism
Streamlining the Application Process for Long-Term Care 2.0 Services for Family Caregivers
Red Dot Design Museum, Berlin, Germany
Golden Pin Design Award Exhibition, Taipei City, Taiwan
National Technical College Students Achievement Design Exhibition, Kaohsiung City, Taiwan
Vision Get Wild Design Exhibition, Kaohsiung City, Taiwan
Youth Innovative Design Exhibition, Kaohsiung City, Taiwan
A Plus Creative Design Exhibition, Taichung City, Taiwan
Young Designers' Exhibition, Taipei City, Taiwan
Domestic Design Workshop Competition, MOE SPOSAD
Service Design Workshop, Dept. of Creative Design (As a Tutor & Lecturer)
Friendly Elderly Medical Services Design Workshop, Dalin Tzu Chi Hospital
User Experience Practical Workshop, National University of Kaohsiung
Contextual Insight Workshop, National University of Kaohsiung
AI Hospital Design Workshop, Global Digital MOJO (As a Program Planner)
Senior Services Design Workshop, Netherlands Philips (As a Program Planner)
Senior Home Communicate Design Workshop, Global Service Jam
Sustainable Environment Design Workshop, TSDPA
As a Winner of SPOSAD, Awarded Full Funding from Taiwan's Ministry of Education. As a Conference Convencer, Completed 3 workshops, 3 lectures and 24 sessions with a total of 100 papers in Innovative Crossover International Design Conference(ICIDC)
Aa a Writer, 3.5K views on Medium's article about Local Revitalization Practices
As a Lecturer, Sharing a lecture on how to do UXUI in the government at NYUST
SERVICE DESIGN
Developing the capacity for empathetic understanding and deeper organizational engagement through contextual insight
Participating as a Design Research Fellow with a passion for pushing the boundaries of design innovation. working at Taiwan Design Research Institution (TDRI), conducting research projects aimed at advancing the field.
Leveraging expertise in design methodologies and a commitment to excellence, I am dedicated to producing impactful results and shaping the future of design.
Participating as a User Experience Intern at the Office of Audrey Tang, Executive Yuan, Taiwan. I was deeply impressed that constructing User-Friendly and Innovative Service systems can significantly improve the social welfare of all citizens in Taiwan.
During the experience, I have learned how to link the perspectives of design consultants, government commissioners and users in Digital Government Services under various conditions and constraints.
The application and practice of service design thinking integrates the resources and value of innovative research
Aesthetic Education Project, and the Ministry of Education's Teaching Practice Project.
I enjoyed the process of Dorting Out Problems and Developing Ideas for various industries and immersed myself in the atmosphere of working side by side with the team to find out the reasons behind each problem.
The International Conference gathers experts to discuss integrated interdisciplinary design as the main axis of research.
3 Speeches 3 Workshops
24 Sessions 100 Presentation
Taking over the responsibility as the Chief Convener of the International Design Conference and serving As the Key Decision-Maker of the team. During the preparation process, I have learned how to Systematically Manage the various cadres and groups, efficiently assign the workflow of over 50 staff members, and plan the overall conference’s presentation and reception process.
We completed 3 design workshops, 3 international lectures and 24 submissions with a total of 100 papers to create an international conference with "International Interaction" and "Knowledge Integration Capability".
AS A CHALLENGER at XCHANGE
I joined XChange's 3rd Internet University program as a PM mentee. Therefore, I got to know students from top schools all over Taiwan and Strengthened Each Other's Knowledge about the Internet industry through project collaboration.
During the process, I focused on Project Scheduling, Brand Research, Data Analysis during the process and I also wrote articles for the organization on knowledge of the Internet community.
AS A SCHEMER at UNIVERSITY
Planning Several Design Workshops and Events for the school and acting as project sponsor, inviting renowned scholars from domestic and overseas for networking.
The planning process used data evaluation to develop a series of Social Network Strategies. I have obtained the ability of event marketing and planning.
真実の生活での細部と体験を 感じて、設計の力を通して伝える。
1 - 1
Innovative Digital Website: Rescue Action to Transform the Government
1 - 2
Hospital Wayfinding: System Design for Hospital Interactive Guidance
1 - 3
Formosa, Rivers/ Mountains/ Birds
1 - 4
An IOT Based Intelligent Tsunami Evacuation System
1 - 5
Service Design System for the Elderly Meal Delivery
1 - 6
Instructional Design: Building an Innovative Teaching System for SD Courses
Evaluation Experiments on Hospital Signage System
Based on the design principle of "broad and shallow, not narrow and deep", our team rolled up sleeves and reorganized the website structure to create an integrated portal websites.
Member | JH Weng, YR Yang, PT Pan, YW Wu
Role | User Researcher, UX/UI Designer
Tools Trello, Adobe AI/PS/XD
Company | Keelung City Government & Public Digital Innovation Space
2020 Jun - 2021 Aug
/ Program |
RAY 4.0 - Rescue Action by Youth .gov 2020
Executive Yuan of Taipei City & Keelung City
| Abstract | In this Ray 4.0 internship program, the primary purpose is to find the user's pain points through service design. Through design iteration, we applied design knowledge such as interviewing techniques and research methods to carry out innovative UI/UX public department website design under the various constraints and conditions of the public sector.
PDIS is an organization that strives to improve digital services for government departments. We used service design thinking to improve the flow of the public service system and optimized the digital services of government websites with innovative forms to create a transparent integrated porta. websites
The various web pages of the Keelung City Government website operate under the same platform, enabling information being connected and integrated, allowing information from all Keelung City agencies are linked in real time and the public to browse more easily.
I don't think there will be information about the history of Keelung here, I would think I’m talking about scenic spots ! Prefer "thematic" display, but only if it is well set up.
Failure to understand the meaning of the complaint. I would think it has something to do with lawsuit!
When searching for a service, you would find an unrelated page.
Both "civic leisure" and "theme house" have tourism, but the contents they cover are different, and the names they receive are also different, but the names are confusing.
Sightseeing tour is quite important, if the information is well integrated, it would be more convenient!
Not much understanding of the issues related to the responsibilities of each bureau and office
The theme house is considered to be a playground, a museums, not municipal services!
Conducting a "Card Classification Method" to inventory the website services provided by nine county and city governments in Taiwan
˙ Original Website Home Page
70 Questionnaire 3 Co-creation Workshop
20 User
The current information structure was "Re-Optimized" and "Reorganized" in order to present naming strategies and categories more accurately
The implementation concept is based on the "Integrated Portal" as the implementation strategy of the website, and conducts user interviews.
After the first stage of discussion, we found that the website is mainly named "Agency-Oriented", so the general public has no way to know which agency the service they need belongs to. In conclusion, we found that the current information structure of Keelung City Government is "Confusing" and "Not Easy to Read".
04 CUSTOMER JOURNEY MAP
Government Websites Need a Clear Information Design & an Intuitive Search Process
Click on the list
Convenience Services Theme House Services
Clicking on it does not present the travel information as expected
Photos and attractions Introduction is Quite Little
Would like to go back to the homepage to see any related information
in Keelung Temporary decision to change the itinerary
Local Characteristics Not Fully Expressed
The Real Needs are Not Seen by the Public
Bus Board
Recommended Activities &Attractions
Content Insufficient Description After the Trip During Arrival
Change Journey Have fun Share with Good Friends
Introduction is really great!
Some attractions seem to have been introduced
The Real Needs are Not Seen by the Public
Clearly
- Categorize services to reduce the difficulty of searching
- Inventory and summarize website services
Insufficient Page Description Lack of City Characteristics
- Provide descriptions for individual projects
- Provide a variety of information displays
- Develop and improve the website structure
- Naming the bureau services
- The number of words is as uniform as possible
- Named words are obtained directly from the content
- Avoid using the same word repeatedly Features
- Get involved in Keelung City Journal
- Find out the neighboring scenic spots from the map for personalized sightseeing planning Services
Precise Service Definition 05 ISSUE DEFINITION 06 DESIGN IMPROVEMENT 08
The team drew up two versions of the test prototype Version A is a basic and more feasible version of the prototype by properly categorizing the services it contains.
In Version B, "classification by status" was added to guide users to the corresponding services, they are: tourist, government service, and Keelung citizen.
The usability testing were used to correct the classification nomenclature , and to adjust the attribution position of the partial molecular classification.
The concept of "identity" is used to differentiate and re-consider the priority and relevance of service items with reference to the popular search of service items and GA statistics.
Select your role to enter the service
Select your role to enter the service
Select your role to enter the service
Link to City Hall information
Clear information design
Link to the tourism page
Link to City Hall Recruitment
Home information
Provide all information about government services
Clear information design
Provide all information about sightseeing
Provide all information about sightseeing
The top level of the home page is made up of the services "Most Frequently Used by Users", and the concept of "Service Provision" is used as the basis for consolidating the thematic services of "Service Classification" and "Identity", so that users can freely switch between them and search for services according to their needs.
The main color scheme of the Keelung City Government website is "Lime Green", which represents the natural, growing, harmonious and fresh image of Keelung, and is complemented by the vibrant "Warm Orange" color scheme.
The grid system divides the webpage into 12 columns, which serves as the standard for the layout of the website.
The number of words is as uniform as possible
Named words are obtained directly from the content
Avoid using the same word repeatedly
Clearly designed information
Unlike general government websites with clear functions, this type of entrance website aims to "Reveal a Large Amount of Information team's research found that a "confusing information structure "Unintuitive Browsing Process" were the key questions of this renovation.
The design principle of "Wide and Shallow, Not Narrow and Deep" was adopted to create an integrated entrance website without getting lost.
Categorize services to reduce the difficulty of searching
The highest level of public demand is placed on the home page.
Reorganization of the Information Architecture to Provide the Most Realistic Service Requirements
Clearly designed information
Categorize services to reduce the difficulty of searching
Based on user feedback, the " ", "Events" and "City News" pages are adjusted, as well as the tender information (Simplified/Detailed Version), so that "Different Role" users can adjust the page text according to their "Own Needs".
Clearly designed information
The process of digital service transformation must Continuously Incorporate Multiple Opinions and Involve Different Actors in the design process, so that the whole process can be compatible with practical feasibility, reasonable business scope and more design possibilities.
Appropriate information structure is "Wide But Shallow, Not Narrow But Deep"
02 Web Awareness Navigation a "Floating Sidebar" for user awareness
Switch between the "Simplified" and "Detailed" versions of the pages according to your needs
01
ACCESS TO KEELUNG GOVERNMENT WEBSITE
To Get Government Related Information
• Visual Design, SEO, Service Design
06
EASY-TO-USE INTEGRATED SITE
Allow users to complete the search within 3 levels as much as possible
• Integrating user testing and interviewing research to enhance government digital services
05
CORRECTLY NAVIGATING TO EXTERNAL
The previous steps are used to drive users to the external pages
• Intuitive naming of services to avoid user confusion and easy links to external sites
02
ROLE AND SERVICE SELECTION
Get the Services You Need Through Role Switching
• Theme-based services, Role-based information architecture
03 04
CLEARLY PRESENTED INFORMATION
Users Can Increase Their Awareness of the Site Through Clear Design
• Enhancing readability through visual information design
RECEIVE THE CORRECT INFORMATION
Users Can Find the Service Purpose in the Second to Third Level
• Prioritization of important services and a floating sidebar to assist users with queries
REORGANIZE THE INFORMATION ARCHITECTURE TO PROVIDE THE REAL NEEDS OF THE PUBLIC
Evaluation Experiments on Hospital Signage System
From the Service Design perspective, the signage system design could penetrate deeply into the hospital's space configuration to lead users on their way.
Member | JH Weng, LY Huang, YT Chen Role | User Researcher, UX/VI Designer Tools Trello, Adobe AI/PS, SketchUp | Company | CTY Brand Resonance Research Center & National Taiwan University Hospital Yunlin Branch
Cross-Disciplinary Partnership Program - Technology Development
National Taiwan University Hospital (NTUH) - Yunlin Branch
In the complex structure of public space, spatial design plays a vital role in the planning and signage system to ensure that users can quickly find their way to the destination efficiently.
Hospitals are one of the public facilities with complex structures that contain different types of areas; however, due to the long history of NTUH, the signage system had many traces of modification. In order to make the aging service of the hospital more complete, we designed a new signage system for the NTUH.
In the site survey of NTUH, we found that some of the units listed on the signage in the lobby of the first floor were still Marked with Non-Existent Units; in addition, some areas that should be marked in this system were Not Properly Labeled and Not Provided with a Route Guide.
Based on the above insights, we believe that there is still room to Improve the Signage System of the hospital.
A. Information on Clinic Signage Didn't Allow Patients to Get Their Direction
B. Signage Information is Crowded and Not Easily Readable
C. Researchers Collected and Recorded Detailed Evidence for Each Sign
D. Non-existent Units Are Still Marked and Not Properly Marked for Guidance
The project constructed two 3D hospital design system (the original & new version). The space, color, and signage of the original version are presented as they are in the hospital.
New design focuses on "Color System to Enhance Intuitive Wayfinding", "Information System Reorganization and Classification", " the Feasibility of Indicator Design", and " Symbol Design".
the team actually provided the test subjects with the Original & New Versions of the 3D model in a realistic way.
Planning the walking path according to the operation path control settings, so that the testing targets could feel like experiencing the actual situation and get more specific test feedback with the suggestions for Follow-Up Design Improvement
E&H. The original Version of 3D modeling hospital design operation system F&G. New version of the 3D modeling hospital design of indicators
Allow Hospital Users to Ask Questions about the Design System with a Realistic Experience
Through user testing of the original version & new version, youths and seniors were used as test subjects, and wayfinding behaviors were observed and analyzed.
Typical Task Entrance - Registration - Clinic 45
The majority of the youth group went to the registration desk and then returned to the center of the lobby to look at the signage, but after confirming the signage, they could quickly go to the target clinic.
The older group relied more on the hanging signage and did not find the wall guide lines, which shows that the respondents are used to using the signage in the lobby.
Typical Task Clinic 45 - Clinic 9 02
The youth group went around the back of the hall to the center of the back to view the signage due to uncertainty of direction; a few waited to find information before making a decision to find their way.
The older group took a detour because they were unable to determine the function of the waiting area because the signage was not related to the department name.
Typical Task Clinic 9 - Cashier
The average task completed by the youth group showed that the signal was clearly identifiable, and the number of viewing indicators in this task increased significantly compared to the original.
The older group mostly chose to go to the counter nearer to the clinic, and the use of the sign was still the highest at the first sign out of the clinic, but a few still walked to the center of the hall to view the signs.
Typical Task Cashier - Dispensary - Exit 04
The majority of the youth group chose the roads to the left or right of the pricing table to proceed to the pharmacy and then return to the lobby.
The older group mostly completed the wayfinding task without viewing signs and pauses.Our study believes that the restricted viewing angle of the screen also influenced the reason why the participants kept walking straight.
2 Testing Versions 12 Youths
22 Seniors
| Entrance | EntranceThe Four Key Points of Evaluation for Design System
•
•
Consider the exact information in setting the location, and match the information classification by subtraction.
On Entering the Hospital
Medical Experience
Procedure After the Clinic
01 Main Indicator
Information System Reorganization & Classification
Know the Process Look at the Lines Find a Clinic Treatment Awaiting to see the Find a Checkout Find the Pharmacy Get the Medicine Leaving the Hospital Checkout Register
02 Assisted Guidance
Color System to Enhance Intuitive Wayfinding
clinic
Information and Instructional
03 Visual Identification
The Feasibility of Indicator Design & Symbol Design
volunteers tivelyproac-ask patients
process guide selfservice machine
operating mentequip-and system training
provide lobby lane diversion service
linesleadingand indicators
signed and guided waiting area
waiting to see the doctor after checking
staff system login
diagnosis by doctors
health education information
personnel informed of the location of the pricing
tosignage guide payment
leads to the pricing service
told bystaff to wait for medication
selfservice payment operation
labeled medication guide
getting medication and being informed getting medication and being informed
staff to confirm check-in information
andcallingselfservice system
guided registration service, FM dep. set up near the entrance volunteers helplostthe
condition input and output
staff system login
pharmacist confirmed prescription
leads to exit position leads to exit position gate control training
process guide diagramsupport
registration and project description
hospital signage system instructions
hospital signage system instructions
Information Access System
volunteers helplostthe
andcallingselfservice system volunteers help the lost
volunteers helplostthe volunteers helplostthe art events offered
regular disinfection, facility maintenance, system updates
check-in process and status
Patient Information Sheet
hospital signage system instructions
andcallingselfservice system
selfservice payment operation
hospital signage system instructions
getting medication and being informed
hospital signage system instructions
01 REGISTER
Check-In Areas Are Set Up in Major Areas So That Routes Can Flow Back and Reduce The Number of Route Searches
• The lobby focuses on planning a collection of guides
06 02
DESTINATION
Finding the Way Smoothly for a Friendly Medical Experience
• Color system signage and friendly facility assistance help users complete their medical experience
05
DECISION
Users Interpret Data or Find Additional Instructions for Decision Making
• Decision points at the most dense places need to plan the direction of the route
DIVERSION
Confirm the Purpose and Direction of the Wayfinding and Follow the Flow of the Configuration Function
• Set up divisions for route guidance
03
WAYFINDING
Collecting Information on Signage Systems and Landmarks
• Long distance guidance and landmark assistance information 04
SOLUTION
Signage, Attendants, and Space Directions
• Long distance guidance and landmark assistance information
CONSTRUCTING HOSPITAL-FRIENDLY WAYFINDING BEHAVIOR ＆ GUIDANCE
Taiwan, also known as Formosa, is a small island with great cultural and geographic diversity. Symbolizing the starting of a new voyage, these rail pass cards encourage passengers to take the Formosa Express to learn about Taiwan from a new perspective.
＃ the Red Dot Award: Brands & Communication Design 2019
＃ Best of Golden Pin Concept Design Award 2019 (Top 3 in Taiwan)
＃ A Plus Creative Festival 2019 - Bronze Award in Visual Communication
＃ Youth Innovative Design Festival 2019 - Winner in Visual Communication
＃ The Chinese Design Award 2021 - Excellent Work Award of Concept
＃ Best of Young Pin Design Award 2019 - Nomination in Visual Communication
＃ Vision Get Wild 2019 - Nomination in Visual Communication
＃ National Technical College Students of the Practical Project Production Competition 2019
- Nomination in Commodity Design
RIVERS IN TAIWAN
MOUNTAINS IN TAIWAN
Formosa
The tourism industry is considered to be an essential tool for promoting destinations. With the tourist trains in Taiwan , we created a tourist-themed ticket with a new impression of Taiwan through a team design that brings out the diversity of beauty in Taiwan.
We took the Formosa Express as the target of this project and linked the passengers' memories with Taiwan's local emotions.
A. Famous Scenic Areas and Watersheds in Taiwan
B. The Sightseeing Train Offers Many Personalized and Professional Services
C. The original tourist ticket design is not only common, but also has no characteristics.
HOW Visitor-Centered
Sightseeing Experience
Taiwan's Local Features Sightseeing Experience
The train offers a number of exclusive service experiences, in order to let domestic and foreign tourists understand the local impressions of Taiwan through a trip.
We found that the tourist experience is a very important factor, so we used the ticket as the design object and introduced the local conditions during the ride, so that the experience can be retained by the tourists.
Educational Activities
Through the exchange of travel it achieves the meaning of education
Local Cultures
Get to know the local cultures and sights and promote the local characteristics
Value of Services
Enhance the experience of visitors and the value of their memories
Leads to the Need for Creating Exclusive Taiwan Tourism Service Experiences with Added Value
・ Clearly arranged information on ticket rolls
・ Showing the local cultural characteristics of Taiwan
・ Additional value for collection
・ Interactive special printing method
・ The production cost is relatively high
・ Thematic products have a shorter life cycle
・ Tourist train marketing method is popular
・ High willingness to travel by transportation
Emotional Memories
Let visitors recall the experience of traveling
Taiwan, also known as Formosa
A small country, but the human and geographical environment varies greatly from north to south.
・ Strong competition in the tourism industry
・ Fewer visitors from China in recent years
Reading information can be divided into four levels of importance
2. Train Information (Train Number/Car/Seat)
3. Time & Train Type Information
4. Other Information That Does Not Need to Be Read Immediately
01 02 03
Information Placement
The importance of the ticket is stratified from top to bottom according to the actual needs of passengers
First, "Train Number", "Car Seat", "Train Time", and finally, "Ticket Price" and "Ticket Code".
The arrangement of visual lines and text is changed from horizontal to straight
Considering the passengers who carry their belongings, the two important information of train number and seat are put in the upper half of the ticket.
Font Standard
Choose "Microsoft JhengHei" as the main font supplemented by English
The Chinese text is chosen to be in "Microsoft JhengHei" because of the large amount of information and dense, and the increase in the overall size of the important information.
• Spacing System
The graphic elements are 3mm from the top and bottom crop edge.
The grid structure is 1.5mm in both horizontal and vertical columns as the minimum unit for the reference line of the starting point of the graphic.
觀光列車車票使用須知 1. 2. 3.
乘坐觀光列車時請出示本車票，本公司保留查驗票
4. 券之權利；並請依車票上指定座位入席，非頭等艙 旅客請勿進入頭等艙。 本車票限當日班次有效，遺失或搭錯日期及班次者 請自行補票。請注意鐵路局公佈之發車時間。 請注意鐵路局站區廣播，並依車站指定月台及車廂 位置乘車。 如欲列車誤點或停開，依鐵路局相關規定辦理。
淡水溪 6pt 6pt 8pt 5pt
12pt 6pt
乘坐觀光列車時請出示本車票，本公司保留查驗票 券之權利；並請依車票上指定座位入席，非頭等艙 旅客請勿進入頭等艙。 本車票限當日班次有效，遺失或搭錯日期及班次者 請自行補票。請注意鐵路局公佈之發車時間。 請注意鐵路局站區廣播，並依車站指定月台及車廂 位置乘車。 如欲列車誤點或停開，依鐵路局相關規定辦理。 10pt 4pt
1. 2. 3. 4. 6pt
• Font Standardization
Chinese is divided into 12pt and 6pt depending on the importance of the information. English is 6pt, and numbers are 8pt, 6pt and 5pt.
Fonts are selected based on the principle that they are easy to read and do not cause stress to the user.
＃ Winner, Red Dot Award: Brands & Communication Design, 2019
＃ Design Mark Recipients, Best of Golden Pin Concept Design Award, 2019
＃ Bronze Award, A Plus Creative Festival, Visual Communication, 2019
＃ Winner, Youth Innovative Design Festival, Visual Communication, 2019
＃ Nomination, Best of Golden Pin Design Award - Visual Communication, 2019
＃ Nomination, Vision Get Wild Award - Visual Communication, 2019
＃ Nomination, National Technical College Students of the Practical Project Production Competition, Commodity Design, 2019
The team developed three series of tickets based on Taiwan's famous "Formosa Express" tourist train, namely, Taiwan's rivers, Taiwan's mountains, and Taiwan's birds.
The team also developed a set of 8 tickets for each of the three series, which are usable and attractive to create an emotional memory experience for visitors.
Introduction Video “01min 21s”
Freshwater Creek
Dajia Creek
Turbid Stream
Zengwen Stream
Gao Ping Stream
Beinan Stream
Xiugu Stream
Lanyang Stream
Received International & Domestic Design Awards & Media Press and Magazine Reports
Rivers in Taiwan
Central Range
Snowy Mountain Range
Yu Mountain Range
Alishan Range
Coastal Mountains
Tatun Volcanic Range
Bagua Mountain Range
Garry Mountain Range
Mountains in Taiwan
Mikado Pheasant
Swinhoe's Pheasant
Taiwan Bulbul
Taiwan Whistling Thrush
Taiwan Yuhina
Taiwan Hill Partridge
Collared Bush-Robin
Taiwan Firecrest
Birds in Taiwan
感情記憶の設計
The tour combines a ticket with a luggage tag, and we hope that passengers will be able to store their tickets in the luggage tag after receiving a usable and aesthetically pleasing tour ticket.
Visualize the Experience of Sightseeing and Give Tourist a Trip to Taiwan's Emotional Memory
01
TICKET BOOKING
Thematic Visual Design is Presented to Attract Visitors Through Internet Promotion.
• Develop a series of local theme designs in Taiwan
06
MEMORIES
Visitors Miss the Memories of Travel
˙ Visitors can recall their journeys through collector's books and themed tickets
05
LEAVING THE Passengers Finish Their Journey
• Store beautiful ticket designs and memories through the collection design
02
TICKET PICKUP
Passengers Receive a Thematic Ticket Design and Begin to Look Forward to Their New Journey.
• Connecting passengers' emotional
03 04
ENTERING THE STATION
Passengers Begin to Enter the Station to Board Sightseeing Trains
• Bless passengers with a new journey through luggage tags
TRAVELING EXPERIA Series of Personalized Services for Passengers
• Interaction and experience between tourists and local tourism culture
SHAPING A TRIP TO TAIWAN'S EXCLUSIVE EMOTIONAL MEMORY
UIUX of Coastal Disaster Prevention & Guidance System
In recent years, global warming has caused climate change & disasters around the world and the impact of floods in Taiwan shouldn’t be underestimated.
＃ National Academy of Marine Research, OAC
＃ Graduate Institute of Hydrological and Oceanic Sciences, National Central University
＃ Graduate Institute of Marine Environment and Engineering, National Kaohsiung University of Science and Technology
| Instructors
Professor Shyh-Huei HWANG
Associate Professor Tsen-Yao Chang
Associate Professor Hsi-Hsun Yang
Associate Professor Ya-Hsin Hsueh
| Member Jui-Hung Weng
| Role | User Researcher, UI/UX Designer, Visual Designer
| Tools | Adobe AI/PS/XD
In the face of these disasters, early warning is very important, if the tsunami disaster prevention knowledge can be effectively integrated into people's daily life.
When the disaster comes to be able to effectively prevent, and then achieve the effectiveness of disaster mitigation
“Coastal residents can learn about tsunami-related science through to learn about disaster prevention and to run vertically up and away from the coast. ”
“If it is too late to escape to a safe area in case of a tsunami, in fact, High buildings are also useful for evacuation, try to escape to more than 3 floors. At present, the people of Taiwan do not have a sense of participation in the evacuation exercises, which is a pity.”
“The
Through the analysis of expert interviews, the pain point of "The Concept of Vertical Escape" and "Secondary Tsunami Prevention" must be conveyed so that coastal residents can increase their knowledge of disaster prevention and emergency escape in the context of their existing daily lives.
Disaster Warning and Emergency Rescue for Daily Life by Integrating Artificial Intelligence Analysis
and Fastest , and uses machine learning to generate algorithms with timely data. the Escape Road-Related
Usage Scenario: Tsunami disaster evacuation to nearby buildings at least three floors above
Historical data: Results of high escape rate with road data
To implement the Concept of Disaster Prevention in Families & Relationships, and to Enhance Community Support.
The purpose of this study is to Improve the Basic Knowledge of disaster prevention concepts among coastal residents, and therefore summarize disaster prevention messages, knowledge, automatic guided escape routes, and community disaster prevention activities through contextual insights.
A low-fidelity prototype is used to simulate the functions of the service product.
After logging in, users are introduced to the features of the app and linked to the home page to present the Latest Important Policies, Information, and Disaster Prevention-Related Communities and Resource Centers.
The service provides users with the opportunity to participate in activities to learn about and respond to disasters, and to Build Community Solidarity during normal times.
In case of emergency, the service can Send Distress Signals and Guide to the Safe and Correct Path.
Disaster Prevention
Visualizing Disaster Prevention to Reduce the Exposure of Coastal Residents to Natural Disasters
The strategy of this service is to convey the concept of "Vertical Escape" and "Secondary Damage from Tsunami", so that coastal residents can learn disaster prevention knowledge and emergency escape concepts in their daily lives.
Service Features Page 01. 02.
Home Pages
The home page contains three main elements Local Weather forecasts, The Latest Tsunami and Flood News, and Disaster Prevention-Related platforms.
Disaster Prevention Knowledge
The disaster prevention knowledge function incorporates the concept of Information Design and Interactive Games to present the basic awareness of disaster prevention.
To build up users' knowledge and application in the face of disasters.
Evacuation Guide
Through the linkage of this product device Predict the Time of Tsunami and The Best Evacuation Path by AI and can automatically detect safe shelters and safe buildings help users navigate different evacuation paths in times of emergency
Early Warning System Notification
When an emergency occurs, the sensor of the product device returns abnormal data. The system will automatically display the proposed evacuation plan according to the number of people, emergencies, and locations, etc.
Emergency Situations Sensor return Abnormal
AI Computing System Providing Evacuation Get guided to safety High-rise buildings or shelters
Sudden Situations
Integrating Disaster Awareness into Daily Life to Enhance Response in Case of Natural Disasters
06.
Community Activities
Announcements of community-related disaster Prevention Information, Exercises, and Lectures allow users to participate in activities to learn more about disaster prevention, and to build community solidarity.
07.
Personal Center
The Personal Center provides users with the ability to send a Distress Signal with one click in case of an emergency disaster.
It can also display the current disaster status by Live Stream and the ability to post to friends, family and social platforms.
Building Knowledge and Application in the Face of Disasters through Games Enhance Awareness on Disaster Prevention
Take Control of Elderly Meals Service with Service System
In Taiwan, the proportion of the elderly population aged 80 or older will increase significantly from 24.4% in 2010 to 44.0% in 2060.
The elderly population will need more health systems in the future in order to balance the social health care.
| Instructors
Professor Shyh-Huei Hwang
Associate Professor Tsen-Yao Chang
Assistant Professor Su, Hsiu-Ting
| Member Jui-Hung Weng
| Role | User Researcher, UI/UX/VI Designer
| Tools | Adobe AI/PS/XD
How
2019 Dec - 2020 Feb
NYUST - DEPT. of Creative Design / Advanced Creative Design Course
National Yunlin University of Science and Technology
The question of the elderly is a growing problem and the issue of the elderly living alone in particular should be taken seriously. However, the meal delivery system for the elderly is not fully developed , yet many meal delivery problems still need to be solved.
Therefore, how to improve the immediacy and safety of meal delivery, and how to link different ecosystems in meal delivery service to achieve the effect of value-added service are questions that society should consider immediately.
CULTIVATE THE NUTRITIONAL HABITS OF THE ELDERLY INTEGRATED DESIGN EXPERIENCE DESIGN
Design Background
The care model for senior medicine focuses on providing a variety of services to Improve Quality of Life.
With the government's efforts in elderly care, a number of policies are being developed to address the Issue of Elderly Meals.
- Senior living status and its habit adjustment
- Smart technology combined with senior meal service experience
- Internal strategies have low impact and must be complemented by other external strategies
- It is difficult to control the physical condition of each body.
- Senior citizens pay more attention to the inner spiritual feeling except for meals
RESTRICTIONS
TRENDS INTERNAL BARRIERS CONDITIONS
- Older people with more geriatric diseases need to pay more attention to their nutritional status
- Meal service system to provide a spiritual experience
- Execute strategies that combine cloud computing with big data
02 PAIN POINTS
The added value provided by the meal is one of the important factors for the elderly to choose, but the most important thing is for the elderly to be "Valued"
03 PERSONA
Ms. Yu Lan likes to chat with her neighbors for fun. As she gets older, her health is not as good as it used to be, and because of her chronic illness, She Has Less Opportunity to Go Out to Buy & Cook Her Own Food
As for the three meals, she always cooks a big pot for convenience, and then heats up several meals to eat, or buys food directly to eat at home, resulting in uneven nutrition.
Understand the Needs of the Elderly and Help
Difficult to Grasp the Taste of Meals
Low willingness of Social Welfare Groups to Help
National Cultural Factors
Emotional Support
Enhance the Sense of Self-Worth
AGE : 75 years
Occupation : Unemployed
Family : Living alone, son working abroad for many years
Personality : Likes to talk to people
˙ Service Needs
Information Volunteers Care
Packaging
Deliverers Food delivery System Notification MealPickup
Dining for the elderly
After meals Medication Reminder
Unit Proactive Care
Children receive data from the elderly
Delivery Meals Staff Personal Greeting
Reminder Elderly Take Medication Telephone Concern Data transmission to children of elderly
The Interactive Model Allows Elderly to Come Together for Meals and Increase Engagement
Delivery Restrictions
Packaging
Confirmation Staff Route
Confirm Staff Delivery Time
Confirm That the Elderly Have Finished
People Training Tableware Positioning System
Tableware Sensing System
Tableware Sensing System
Notification Care Specialists
Notification System
Elderly Needs
Data Integration System
Notification System
Elderly Meal Delivery Service
Human Resources
Social Welfare Solitary Issues
Lunch box
BackStage Management
BackStage Management
BackStage Management
BackStage Management
BackStage Management
BackStage Management
06
When elderly people are faced with various service systems, the main focus is not just on the physical needs, but also on the psychological satisfaction.
The design of this project focuses on how to Improve the Internal and External Influences in the meal delivery system, and Improve the Efficiency of Meal Delivery, while satisfying the psychological needs of elderly people, and integrating various plans to improve the utilization rate and psychological satisfaction for the Improvement of the Quality of Life.
This study deduces that changing meals through design planning provides the most humane and close meal service while Providing Social Care and Making Them Feel the Warmth of society.
It includes Video Phone, Meal Selection, Meal Delivery, Medication Record, and Recreation.
Increase Emotional Support, Provide Spiritual Comfort through Care and Interaction
Through the meal delivery system planning, the elderly can enjoy the Satisfaction of Basic Physiological Needs in terms of meals and psychological needs through the service experience, which in turn affects the Improvement of the Quality of Life of the Elderly
Children can also Understand and Care About Their Family Members' Lives through the data information of the APP, such as the elderly's meal habits, medication records and other related data.
The page is user-friendly for senior users, with simplified and larger buttons and text. Seniors can use the buttons to communicate with each other through calls, videos, messages and pictures.
The food selection process is divided into three steps. First, select your favorite ingredients according to the three categories of main dishes, four dishes and soups. After the delivery is confirmed, users can check the location of the delivery person and the delivery time through the real-time meal delivery.
The smart technology combined with the meal delivery system provides senior citizens with video calls, ingredient selection, meal delivery, medication records, and recreation services.
Children can learn about the senior's meal habits, medication records and other related data through real-time data information, and indirectly participate in the meal service system to understand and care about the senior's life.
The Value Provided by This Service System Allows Elders to Gain the Value of Gradual Loss through Choice
01
MEAL SELECTION
Customize Meals By Preference
• Visual Design, Interface Design, Service Design
06
FAMILY END NOTIFICATION
Meal Data for the Elderly is Sent to the Family in Real Time
• Design Systems, Data Reporting, Real-Time Messaging, etc.
05
ENTERTAINMENT & MANAGEMENT
Integrating Daily Routines into Services
• Video System, Message Management, Medication Reminder, etc.
02
NUTRITIONAL CALCULATION
Understanding Calorie Intake and Statistics
• Nutritionist, Platform Management, Chef, etc.
03 04
DELIVERY NOTIFICATION
Meal Delivery Notification and Real-Time Routing
• Delivery Staff, Platform Management, Logistics, etc.
DELIVERY CARE
Meal Delivery and Care
• Delivery Staff, Service Management, Education and Training, etc.
PROVIDING ELDERLY MEAL NUTRITION THROUGH AN INTEGRATED SERVICE SYSTEM
Development Modules for SD Courses to Promote Teaching Effectiv eness
Shared Decision Making (SDM) aims to promote mutual respect and communication between doctors and patients.
Through the service-learning mindset and approach, the interdisciplinary curriculum connects faculty and students with industry.
＃ Changhua Christian Hospital - Academic Medical Centers
＃ Dalin Tzu Chi Hospital - Center for Quality of Management
＃ Dalin Tzu Chi Hospital - Department of Medical Education Teaching
＃ Chia-Yi Christian Hospital - Division of Radiation Oncology
＃ Center of Innovation and Synergy for Intelligent Home and Living Technology - Director of Design
＃ Asia-Pacific Service Design Association - Board of Directors
＃ Digital Medicine Lab - Founder Member | Jui-Hung Weng
Role | Project Researcher, Service Designer, Teaching Assistants
| Tools | Trello, Adobe AI/PS/XD
| Compant | MOE Teaching Pratice Research Program & DEPT. of Creative Design, NYUST
As a Teaching Assistant for the Service Design Course
CROSS-DOMAIN TEACHING SERVICE DESIGN
Ministry of Education's Teaching Practice Program
NYUST - DEPT. of Creative Design / Servive Design Course
| Abstract |
In the action cycle of interdisciplinary teaching, the cross-domain teaching mode of service design courses and the relationship between cross-domain courses and the teaching influence of teachers and students could be explored and analyzed in-depth as a basis for future development.
As a teaching assistant and curriculum researcher for the service design course, I effectively researched service design course instructor and students, shaped appropriate interdisciplinary teaching models and teaching evaluations, promoted service design course construction and enhanced the effectiveness of interdisciplinary teaching models and strategies.
Constructing a Systematic Learning
INTEGRATED
Media Resources
Teaching Objectives
Media Resources
Video & Audio Resources
Teaching Evaluation Questionnaires Qualitative Research
4 Design Teams 2 Design Workshop 4 Expert Lectures
Instructional Design Action Research Research
In the course on Shared Decision Making in medicine, Action Research and periodic teaching evaluation were used to understand the effectiveness of the course implementation and to make adjustments.
The above objectives and methods were used to construct a interdisciplinary course for this study, leading students to explore university social responsibility on their own.
Quantitative Research
Action Research
Service Design Courses Research Methodology
Qualitative Research
Problem Design Analysis Conclusion
Planning Action Observe Reflection
Synoptic Demand Actual Output Presentation of Results Cycle Test Solution
The teacher acts as a facilitator to integrate resources and encourage students to think about Interdisciplinary Issues.
CROSS-DOMAIN TEACHING SERVICE DESIGN
OUR PURPOSE
To help patients with degenerative arthritis make appropriate medical decisions, reduce patient anxiety, and apply treatment options to patients of all ages through medical communi-
The decision aid designed in this study not only helps elderly patients to understand decision issues, but also helps health care workers to establish a bridge with patients. The results showed that the communication atmosphere was relatively harmonious, which could reduce unnecessary misunderstandings and improve the quality of service in the health care system.
User-friendly Medical Aid Design for Elderly Patients with Mild to Moderate Depression.
OUR PURPOSE
To create a friendly, reassuring, and dignified medical environment for patients with senior depression, and to increase their willingness to return and follow up.
By designing an app that allows patients or their families to keep track of their lives, we can provide information that patients and their families can use to help doctors understand their patients' conditions at their next visit, reduce the time patients spend communicating with doctors during their appointments, and indirectly reduce patients' waiting time for appointments.
Digital Integrated Application of Shared Decision Making for The Elderly Patients
OUR PURPOSE
Develop an integrated system for personal health education or medical decision making to reduce the time and cost of making shared medical decision aids based on the patient's
In order to avoid the time consuming explanation and excessive consumption of resources on the part of medical services, the prototype was designed to integrate the surrounding resources to improve the problem of inadequate medical resources faced by medical personnel, and to enable all related persons to treat medical personnel compassionately and kindly in the face of dementia symptoms.
The Treatment Method of Missing Teeth for the Elderly in Taiwan Based on Shared Decision Making: Taking Dental Implants and Dentures as an Example
OUR PURPOSE
We promote patients' awareness of the treatment of missing teeth, and provide them with a better understanding of the treatment options, so that they can choose the ideal treatment.
Through the development of SDM decision tools optimization, visualization charts to solve the problem of patients receiving insufficient medical information, to achieve good and effective communication between doctors and patients
course and the structure are quite clear, but the subsequent operation in the issue is not clear in the direction. (A02)
After repeatedly revising the implementation content at each stage, it was found that the introduction of interdisciplinary issues, such as health services, into the learning model of the course
Impact on students' learning outcomes.
Learning Feedback
Students
Learning Outcomes
Results Evaluation
Learning Motivation
Group Learning
Learning Attitude
Teaching Feedback
Teaching Impacts
Judgment Implement
Teaching Arrangement
Teacher -Student Interactions
Cross-Domain Teaching Service Design Course
Teaching Assistant Interaction
Judgment Implement
Course Resources
Teaching Methods Teaching Adjustments
Course Topics and Contents
Teaching Goals
Teachers
Teaching Effectiveness
Teaching Research
CONSTRUCTING INNOVATIVE TEACHING MODULES FOR SERVICE DESIGN COURSES
2 - 1
Social Design: Bringing Visualized Workflow to Recycling Station
2 - 2
Visual Communication Design Project
2 - 3
Design Challenge: 100 Interface-Optimized Design
| Stakeholders
Starting from the current demonstration sites of the recycling station, we explored the problems and listed out the current situation; improved and optimized the service flow, spatial environment and appearance of recycling station; then, we proposed design solutions to improve the recycling station.
We worked with cross-discipline designers and recycling experts to form a comprehensive team with innovative thinking and perspectives. To attract the support and participation of more communities and young generations, we demonstrated the design of new station for future innovative recycling station.
Clear identification signs above and below the left side of the recycling station allow pedestrians and people driving by to clearly Understand the Function of the Building
With the purpose of improving the experience of " Recycling Station Education Activities ", we take stock of the existing recycling and sorting work and teaching service process of recycling stations, and try to establish a more localized environmental education experience in the community other than the recycling education station, and integrate internal and external resources to Convey Environmental Concepts to the public.
01 Improving the Efficiency of Recycling Establishing visual application guidelines to solve the problem of difficult to identify signage
02 Visualization of the Education Process
Visualize space planning and signage to enhance friendly environmental education experience
03 Build Awareness of Recycling
Integrating the concept of education into the station through the design to regulate user's behavior
2 - 3 SIDE PROJECTS
2 - 2 OTHER WORKS DESIGN CHALLENGE: 100 INTERFACE-OPTIMIZED DESIGN | ＃001~＃014
RECYCLING STATION PROJECT: BRINGING INNOVATION TO COMMUNITY RECYCLING
#001 Sign up
#003 Loading page #002 Checkout #004 Calculator
#005 App Icon
#006 User profile
#008 404 page #007 Setting
#009 Music player
