Central East Ontario #1 Utilities & Housing Programs #2 Financial Assistance #3 Health Services #4 Home Supports #5 Legal Services #6 Federal Government #7 Mental Health/Addictions #8 Food Programs #9 Provincial Government #10 Transportation
Central East Ontario
Caller Need Categories
59,648 Calls
In 2013 We Served:
Answered in 2013 17% increase over 2012
13% of Households in Central East or 5% of the population
Calls by Location in Central East Ontario County/District Simcoe Muskoka Bruce Grey Haliburton Kawartha Lakes Peterborough Northumberland Huron County Perth County Parry Sound Outside Region Total
Population 446,063 58,047 66,102 92,568 17,026 73,214 134,933 82,126 59,100 75,122 42,162
Households 169,463 23,646 27,447 38,042 7,633 29,681 55,637 33,313 23,637 29,400 18,076
1,146,463
455,975
# Calls 33,583 2,401 3,096 9,378 222 945 2,789 1,736 754 1,219 447 3,078 59,648
% Population 7.5% 4.1% 4.7% 10.1% 1.3% 1.3% 2.1% 2.1% 1.3% 1.6% 1.1%
% Households 19.8% 10.2% 11.3% 24.7% 2.9% 3.2% 5.0% 5.2% 3.2% 4.1% 2.5%
5.2%
13.1%
DIAL 211. REAL PEOPLE. REAL ANSWERS. 24/7. FREE. MULTILINGUAL. Alternate: 1-866-743-7818 TTY: 1-888-435-6086 utilities shelters financial government health transportation addictions food home supports volunteering recreation legal & more Community Connection/211 Central East Ontario Collingwood, Ontario VolunteerConnection.ca CommunityConnection.ca 211Ontario.ca
Central East Ontario Callers Received Information
27,640
17% Were
•No referral(s) provided •Callers requested specific information
Callers Received Information with Referral(s)
First-time Callers
Awareness 41.7% - Word of Mouth 30.5% - Agency Referral 11.3% - Phone Book/411 7.2% - Internet 6.8% - Brochure/Poster 2.5% - Media
Call Outcomes
27,834
•Callers presented questions or problems •Information & referral(s) to services were provided
Callers Received Information & Assistance
3,843
•No referral(s) required •Listening, problem solving, intake conducted, appointment scheduled
Callers Received Follow Up
79
Callers required immediate services & assurance that contact was made Follow up calls were made to ensure needs were met
Callers Received Crisis Intervention
28
•Callers experiencing crisis or psychiatric emergency •Assisted transfers to crisis, distress lines or response services provided
Callers Received Advocacy Support
14
•Callers requested assistance to connect with referrals •Assisted transfers to referral(s) was provided
276 Unmet Needs & Service Gaps in 2013 Unmet Needs are often a Result of: Rent Assistance 11
Affordability Eligibility Transportation Wait Lists Accessibility
Income Assistance 31
Dental Services 41
Utilitity Arrears 31 Prescription Purchases 13
Goods & Services 123
Transportation 19
Eyeglass Purchases 7
DIAL 211. REAL PEOPLE. REAL ANSWERS. 24/7. FREE. MULTILINGUAL. Alternate: 1-866-743-7818 TTY: 1-888-435-6086 utilities shelters financial government health transportation addictions food home supports volunteering recreation legal & more Community Connection/211 Central East Ontario Collingwood, Ontario VolunteerConnection.ca CommunityConnection.ca 211Ontario.ca
Central East Ontario Youth 13-21 1%
Age of Person in Need of Assistance
55 and Older 26%
Adult 22-35 23%
Child 7-12 1%
Child 6 or under 1%
Adult 36-54 48%
NEWCOMERS 193 calls for citizenship or immigration related services 73 callers identified as newcomers to their community 22 callers identified as newcomers to Canada 30 calls required interpretation services in 9 languages
Income of Person in Need of Assistance Income Source
Employment Insurance 3% ODSP 19%
WSIB 1%
Ontario Works 15% Other 2%
Employed 19%
CPP, OAS, or Private Pension 37%
No income 4%
$2,000$3,000 7%
$1,500$2,000 21%
$3,000 + 2%
Household Income
Less than $1,000 19%
Between $1,000 $1,500 51%
DIAL 211. REAL PEOPLE. REAL ANSWERS. 24/7. FREE. MULTILINGUAL. Alternate: 1-866-743-7818 TTY: 1-888-435-6086 utilities shelters financial government health transportation addictions food home supports volunteering recreation legal & more Community Connection/211 Central East Ontario Collingwood, Ontario VolunteerConnection.ca CommunityConnection.ca 211Ontario.ca