Tradepoint - July / August 2017

MAGAZINE

ISSUE 19 July/August 2017

KEEPING YOU CONNECTED

The evolution of the apprentice How a modern apprenticeship could boost productivity, skills and your company’s bottom line

Team Building

NHS at 60

Tax Timetables

Fighting the case both for and against team building exercises

Looking at what the future could hold for the National Health Service

The importance of the crucial tax dates for your diary

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S T Y L E I N N O VAT I O N C H O I C E MORGAN POWERCHAIR The Morgan powerchair is an excellent product for both indoor and outdoor use. It’s small turning radius allows the users to manoeuvre freely at home whilst the powerful motors are great outdoors. It also offers superior handling over rough terrain due to its all-round independent suspension.

The modern sleek design available several seating configurations and colour options make the Morgan a versatile solution.

a Mid-wheel drive ensures a turning radius of only 65cm for great indoor control.

a Narrow width of just 60cm makes it easy to navigate through doorways, into lifts and around confined spaces.

a Six wheel independent suspensions deliver a smooth ride.

For further details please call 0845 630 3436 or visit www.karmamobility.co.uk.

Karma Mobility Ltd Unit 6 Target Park, Redditch, Worcestershire B98 8YN T: 0845 630 3436 E: info@karmamobility.co.uk www.karmamobility.co.uk

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Welcome

welcome

to tradepoint magazine Our team Editor: Lisa Mitchell Staff Writer: Colette Carr Staff Writer: Niki Tennant Designer: Stephen Flanagan Sales: Robin Wilson Marketing Assistant: Sophie Scott Contributor: Jason Piper Contributor: Mike Glynn

Contact us Caledonia House, Evanton Drive Thornliebank Industrial Estate Glasgow G46 8JT T. 0141 465 2960 | F. 0141 258 7783 E. enquiries@2apublishing.co.uk www.tradepointmagazine.co.uk

Disclaimer TradePoint Magazine is published by 2A Publishing Limited. The views expressed in TradePoint Magazine are not necessarily the views of the editor or the publisher.

Reproduction in part or in whole is strictly prohibited without the explicit written consent of the publisher. Copyright 2017 ©2A Publishing Limited. All Rights Reserved.

ISSN 2056-4368.

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n July 5, the National Health Service entered its 60th year and set the pundits mulling over its past and pondering its future.

That day in 1948 was the pinnacle of a hugely ambitious plan, set out by health secretary Aneurin Bevan, to bring good healthcare to all.

It was presented as a national treasure, the great white hope and a model to which every nation should aspire. For the first time, hospitals, doctors, nurses, pharmacists, opticians and dentists were brought together under one umbrella organisation to provide services free for all at the point of delivery, based on clinical need and not on the ability to pay.

But, as the NHS approaches 60, what now for an organisation that is now the fifth largest employer in the world? We consider on page 45 the future of progressive healthcare and the changes the NHS will have to make if it is to stay true to its core principles.

As the July 31 deadline looms for payment of the second tax instalment of the calendar year, we talk businesses through the important dates to remember in the tax timetable. See page 21.

In this issue, we explore the evolution of the apprentice and how introducing modern apprenticeships could boost productivity, skills and impact your company’s bottom line.

Turn to page 17.

as the NHS approaches 60, what now for an organisation that is now the fifth largest employer in the world?

We also outline the case for and against team building within businesses and organisations, large and small. Is spending on team bonding exercises the best investment you could make, or is it a frivolous waste of money with little or no return? Read the arguments for and against on page 41 and decide what’s best for your business.

As usual, we have scoured the market for some of the best and most innovative products to aid independent living. We also hear from industry leaders about what makes their businesses tick and bring you up to date with news and views from the independent living sector.

Please get in touch with your news about new team members, product launches, expansions and successes by emailing lisa@2apublishing.co.uk.

Have a successful summer and we will see you again in September, when we’ll bring you the lowdown on the conferences and exhibitions that should be on your calendar for the fourth quarter of the year.

TradePoint Magazine, Acting Editor

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03/07/2017 10:11

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42 STONE 9 LBS.

Launched in the USA August 2012, the Quantum 1450 is one of the most popular choices of bariatric power chairs. Offering ground breaking options along with standard features such as: • • • • •

Optional HD Power Tilt at 42 Stone 9lbs 26.5” Turning Radius Contoured and Synergy Seat Available Front Wheel Drive Heavy Duty Frame Design

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Contents

contents

JULY / AUGUST 2017

07 Industry News All the latest from the independent living sector

16 The Evolution of the Apprentice How a modern apprenticeship could boost productivity, skills and your company’s bottom line

21 Tax Timetables Making sure you are aware of the important tax dates for your diary

25 60 Second Interview We take a minute to talk to Mark Duffield, General Manager of Karma Mobility Ltd

26 Inclusive Working Culture Research reveals need for more inclusive working culture

32 Meet The Manufacturer We find out more about All Terrain Wheelchairs Ltd

35 Refuelling Independence Learn how MyHailo are helping disabled drivers fill up

FEATURED PRODUCTS

The latest products to enter the marketplace

41 Team Building The jury’s out

45 NHS at 60 As the NHS turns 60, Mike Glynn looks at what the future may hold for it

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37

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Refreshingly simple card payments Award-winning, low-cost merchant services and card payment solutions trusted by over 50,000 small UK businesses.

Start today, contact: Mike Glynn Business Development Manager 0808 284 9127 Mike glynn@paymentsense com

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industry news Repose furniture appoints South Lakes Mobility

Elemental Software raises £300,000 to tackle chronic conditions and alleviate NHS crisis

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lemental Software, which has developed an award-winning social prescribing digital platform that connects patients, health and social care professionals and community health and wellness providers, has announced it has raised £300,000 with the help of Europe’s leading impact investment bank, ClearlySo. Elemental is using the capital to further develop its software that supports and empowers lifestyle change for communities most at risk, make key staff hires, and expand marketing reach.

Father and son team David and Trevor Gibson

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epose, one of the UK’s leading manufacturers of bespoke adjustable furniture and seating solutions, is delighted to announce the appointment of South Lakes Mobility to represent its brand in the Kendal and Ulverston areas.

Established in 2005, South Lakes Mobility has built a reputation in the Lake District for providing a first class range of independent living solutions and is looking forward to working with Repose, as Trevor Gibson explained: “We only work with reputable manufacturers and were immediately attracted to the high-quality products available from Repose combined with the excellent levels of after sales service and customer care. Our main point of contact at Repose is Ben Westcott

who has been extremely helpful from day one and as part of our retailer agreement he will be available to assist us with any complex customer assessments to ensure we provide the perfect seating solution every time. While we have stocked similar products in the past I believe that working with Repose will help take us to the next level.”

Over the last 12 years, directors Trevor and David Gibson have carefully grown the business and today the company has outlets in Kendal and Ulverston and employs six full time staff.

South Lakes Mobility www.southlakesmobilityshop.co.uk Repose 0844 7766001 www.reposefurniture.co.uk

Elemental’s platform is the only comprehensive social prescribing solution developed by community development experts that measures the impact of social prescribing and the difference that nonclinical solutions can make to the health and wellbeing of communities. Elemental Software’s platform was awarded the ‘Best Tech in the 3rd Sector’ of 2016 by Digital DNA and the best enterprise software at INVENT 2016.

More than 80% of the world’s chronic conditions can be avoided by lifestyle change alone. Despite this, chronic conditions such as type 2 diabetes, mental health related illness and heart disease are rising and so too are costs.

In the UK alone, the NHS, which has a funding gap estimated at £22bn by 2020, is spending £7 out £10 in treatment of conditions while GPs’ capacity is strained. The key aim of Elemental’s Social Prescribing platform is to demonstrate the value and difference that referrals to local exercise, diet and nutrition and mental support can make to people’s lives.

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industry news STILTZ LIFTS WELCOMES FORMER ARMY CORPORAL AS NEW BRAND AMBASSADOR

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tiltz Lifts are delighted to announce a former British Army corporal has agreed to become a brand ambassador for their range of home lifts.

ndrew Warbrick has been appointed thyssenkrupp Access’s managing director. Andrew joined the firm in 2015 as Regional Sales Manager for the UK and Ireland and took on additional responsibility for the business in the Middle East and South East Asia in July 2016. His career has covered a number of different sectors, including a significant amount of time working in the elevator industry.

Josh Boggi, who bought a wheelchairfriendly Stiltz Trio Home Lift in 2015, will act as a spokesperson for the domestic lift manufacturer and represent the business at both trade and consumer events.

Josh served in Afghanistan and was injured in a bomb blast in 2010 which resulted in him losing both legs and his right arm. He was later fitted with life-changing prosthetic limbs and is now a professional sportsman.

Josh, whose motto is ‘Life Goes On’, was presented with the Overcoming Adversity award by cycling legend Sir Bradley Wiggins as part of The Sun newspaper’s Annual Military Awards in 2013 after cycling 420 miles on a hand bike from Paris to London to raise money for injured comrades.

One year later, he represented the United Kingdom Armed Forces Team in the first Invictus Games in London - an international Paralympic-style, multi-sport event devised

by Prince Harry for wounded, injured or sick armed services personnel. Josh won bronze in cycling. At the 2016 Invictus Games, he won two gold medals and two silver medals in cycling and indoor rowing.

Josh has been training for the Race Across America (RAM) – which has been dubbed the world’s most grueling bicycle race – where he as well as seven others will represent the Help for Heroes Cycling team.

Racers must cycle 3,089 miles across 12 states and climb over 180,000 vertical feet.

Josh said: “I am delighted to have become a brand ambassador for Stiltz Lifts. Having been a Stiltz customer for more than two years, I know how impressive their home lift products are.

thyssenkrupp Access Ltd appoints new boss

I am delighted to have become a brand ambassador for Stiltz Lifts.

Having been a Stiltz customer for more than two years, I know how impressive their home lift products are.

Stiltz brand ambassador, Josh Boggi

“My Stiltz Home Lift has made a huge difference to my life. It means if I take my prosthetic legs off, I don’t have to climb up the stairs which makes life much simpler and easier. I wanted my home to look as normal as possible and my domestic lift is really stylish and doesn’t look like a disabled lift.”

Andrew commented, “I am delighted to be taking on the position of managing director at thyssenkrupp Access as we start a new chapter. Following two years with the business, I am now looking forward to leading the company forward with our strategy to become the best company in the industry to do business with. We will continue to deliver great products and exceptional customer experiences to our partners across the world.

“I have committed to us becoming a more customer-centric organisation and look forward to meeting many of our partners over the coming months so that I can understand in greater detail your individual businesses and your needs and expectations.”

This move sees former managing director, Arina van Oost move to a senior position within thyssenkrupp in Canada.

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industry news Staels Design wins a whopping £100k in 10th Scottish Edge final

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obility start-up Staels Design won £100,000 in the recent 10th Scottish EDGE final for their design, the WheelAir® cooling wheelchair cushion.

Gogarburn Conference Centre. Only 12 were awarded grants within the main category, which saw £700,000 divided between them.

Glasgow-based Staels Design was one of only two companies that were given the huge sum of £100,000 from the Scottish Edge panel within the main Edge category. Impressed by founder Corien Staels’ pitch, which they described as ‘exceptional’, judges awarded her £3,000 more than she applied for. The company originally asked for £97,000 to start the manufacturing of WheelAir® and expand the team.

The WheelAir® is a wheelchair backrest cushion with an in-built fan which provides instant cooling whilst also being ergonomically designed to be more supportive. The unique battery powered technology cools the user by gently blowing air onto their backs, taking away any excess heat and moisture. WheelAir® increases comfort and keeps the user cool, while combining function with style.

Scottish EDGE is a competition aimed at identifying and supporting Scotland’s up-and-coming, innovative, high-growth potential entrepreneurial talent. Whittled down from 240 applications, 20 companies had the opportunity to pitch at the final in Edinburgh at the Royal Bank of Scotland’s

The company are currently partaking in a Kickstarter crowdfunding campaign where they have raised £10,000 of their £30,000 target. However, this business grant from Scottish Edge will ensure the WheelAir® can enter the mainstream market and sell through retail and distribution channels.

Saniflo keeps pace with climate change Saniflo – a leading designer and manufacturer of macerators, pumps and shower cubicles – is predicting a continued upturn in the air conditioning market for commercial and domestic markets, and advises industry professionals to ensure efficient condensate removal.

Because gravity drain units must be installed on the nearest outside wall, they require space and can cause potential water damage to a building’s façade resulting in expensive repairs. In addition, stagnant water can pose a health and safety risk due to potential bacterial and fungal growth.

The Saniflo range of air conditioning pumps comprising the Sanicondens® Clim

Pack, the Sanicondens® Clim Mini and the Sanicondens® Clim Deco are specifically designed to expel the condensate from air conditioning units in a quiet and efficient manner without any dripping.

the units exactly where you want them without being restricted to outside walls. I would suggest that Sanicondens units are absolutely essential for any type of timberframed building.”

Ann Boardman, Saniflo UK Head of Marketing & Product Management, says: “We encourage industry professionals involved in specifying and fitting commercial and domestic air conditioning units as part of new builds and retrofit projects not to be limited by issues of gravity drainage units.

www.saniflo.co.uk

“The Saniflo Sanicondens range offers a simple and safe option for air conditioning, whilst increasing the options for unit installation. With Sanicondens, you can put

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industry news Cumbria Mobility going from strength to strength with Quantum

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“My team has adapted to the Quantum product range very quickly, and they understand that Quantum power chairs can supply solutions for most applications.

The iLevel technology is a fantastic unique feature.”

enowned for their expertise in high-end prescriptive power chair provision and their reputation for excellent customer service and support, Cumbria Mobility have gone from strength to strength. This has been complemented by their partnership with Quantum as an approved Quantum® specialist dealer.

Since becoming a Quantum Specialist Dealer, Steve has been inundated with demonstration and assessment requests, many of which have resulted in bespoke power chair orders, of which the Quantum range, with the new TRU-Balance® threeseating system and power options, easily ticks all the boxes.

Commenting on the partnership with Cumbria Mobility, Steve said: “Since becoming a Quantum Specialist Dealer we’ve been building our product knowledge. When Paul McGee joined

Paul McGee (left) and Steve Wright (right)

Quantum as our area manager, he showed us the fantastic features and benefits of Q6 Edge® 2.0 with iLevel® technology and Q-Logic controls. We were really impressed at the amount of options available to meet our clients’ needs.

Paul McGee, Quantum Specialist for the North-east, added: “Before I began my career at Quantum, I knew Steve Wright and Steve Cornwell from Cumbria Mobility, and I knew they were extremely knowledgeable about prescriptive mobility products. When I joined Quantum, I could see a massive potential to open another market for them, and that was through the Quantum range of power chair products.

“Cumbria Mobility are known for their dedication. This is especially the case in their chartable work, such as working with AGE UK in Workington. I’m really looking forward to the future and supporting Cumbria Mobility in their next adventure!”

Helen is Autochair’s new brand ambassador

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passengers. Helen’s own determination to resume independence following her devastating illness saw her use an Autochair hoist to first get back behind the wheel in 1999.

ehicle adaptation specialist, Autochair, is working with independent mobility consultant, disability rights campaigner and quadruple amputee, Helen Dolphin MBE, on a new UK-wide education campaign.

Helen, 42, who lost her hands and legs following a late diagnosis of meningitis at the age of 22, is working with the Derby-based mobility specialists to raise awareness of the freedom, flexibility and functionality of travel available for disabled drivers and

I’m looking forward to offering my advice and expertise to the Autochair team Autochair brand ambassador, Helen Dolphin MBE

The campaign will combine Autochair’s manufacturing excellence with Helen’s disability lifestyle awareness to highlight the broader issues surrounding mobility and educate on the scale of solutions available.

Helen said: “It was because of Autochair’s technology that I was able to become

more mobile all those years ago – which makes this a perfect partnership for me because I know the difference their products make to people with disabilities who want to establish or maintain their independence.

“I’m looking forward to offering my advice and expertise to the Autochair team whose desire to really make a difference comes from their founder’s own experience of living with a disability – and his innovative solution which launched the Autochair hoists we see today.

“Our plans include increasing awareness of the challenges and solutions available to those living with disability on a daily basis which is something I can add real value to.” www.autochair.co.uk

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industry news

Highly valued TGA Mobility Service Manager passes away

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t is with profound sadness that TGA Mobility announces that Dominic Thomas, TGA Service Manager, has passed away aged 43.

Dom, from Bury St. Edmunds, was a ‘larger than life’ character who was a valued asset to TGA and will be sorely missed by friends and colleagues. Dom courageously fought illness for two and a half years during which time he remained positive and committed to his role at TGA. He was a genuine person with a fantastic sense of humour who cared for his customers and was a dedicated team player at TGA for over seven years.

To celebrate Dom’s life his family have requested donations be made to: www.focus12.co.uk - Focus 12, a Suffolk-based charity supporting people with addiction issues

He was a genuine person with a fantastic sense of humour who cared for his customers

www.stnicholashospice.org.uk - St. Nicholas Hospice Care, a Suffolk-based charity that supports people living with long-term and life threating illnesses

Post your jobs for free Find the right person for the right job at the right price... Free

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industry news

Presenteeism is the new absenteeism Global office solutions brand, Fellowes, has launched new research urging business leaders to tackle the growing problem of ‘presenteeism’ across Britain.

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he study found more than half (52%) of UK workers are currently going to work when their performance is negatively affected by work-related health issues – and a third (34%) of workers have admitted they have even considered moving jobs due to the negative impact of their work environment on their health – the highest percentage across Europe.

Despite their best intentions, employees coming into work when sick are contributing to a rising trend of ‘presenteeism’ across the UK. When a worker is present but not able to perform their function properly, it compromises their productivity.

With most employees continuing to work at sub-par levels rather than taking days off to recover, this also prolongs the effect of illness.

Subsequently, businesses are experiencing a detrimental knock-on impact on the quality and volume of work produced, with a further impact on overall business performance.

The research shows that Brits are amongst the worst affected in Europe, with UK employees suffering regularly from backache (34%), neck

such health issues are reducing the daily volume of work employees are able to produce, leading to nearly a quarter (24%) of employees working extra hours or at the weekend on a regular basis to compensate – risking a reduction in employee engagement levels and further loss of focus in their work.

ache (25%) and headaches (23%) as a direct result of how they are working. In addition, as many as one in five (19%) UK workers highlighted weight problems, and one in 10 (8%) cited an increase in blood pressure as a result of poor wellbeing at work.

The main bad habits UK employees admit to in the workplace include; poor posture when sitting at desks (55%), not drinking enough water during the day (42%), and sitting for too long without taking a break (42%). Worryingly,

Louise Shipley, European Business Team Manager – Workspace Management at Fellowes, said: “Our findings signal serious problems with how organisations are approaching wellbeing and productivity in the workplace. They show a clear lack of awareness around the causes and effects of a presenteeism culture in the office.

“With European businesses already losing a staggering €73 billion annually, due to absenteeism, employers simply can’t disregard the worsening problem of presenteeism taking effect. Happy and healthy employees do better work, and more of it, making the bottom line impact simply too significant to ignore.” www.fellowes.com

I need to expand my workforce

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industry news

Koller expands its team to keep up with demand Independent Living Scotland Show

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bility Fest is joining forces with the Independent Living Scotland Show 2017 at the SECC Glasgow on October 4 and 5.

The show, which will be opened by award-winning broadcaster and journalist Sally Magnusson, is Scotland’s premier independent living event offering older people, individuals with disabilities, families and carers as well as healthcare professionals the opportunity to discover an array of the newest products on the market.

During the two-day event, more than 100 exhibitors will be on hand to showcase to an anticipated 2500 visitors their products and services and demonstrate the impact they can have on improving and assisting independent living.

The event will include a healthcare professionals’ theatre, an Alzheimers Hub, an autism awareness zone, an OT hub, and a moving and handling zone. Industry influencers and speakers will also be in attendance.

Visit www.independent livingscotland.org to register for free tickets for the biggest disability, lifestyle and home care event in Scotland.

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oller, specialists in the design and manufacture of wheelchair accessible vehicle products, has recently expanded its production team with the addition of a new staff member due to growing business demand.

Adam Edwards (pictured) has joined Koller as an assembly operative to help with production following increased orders.

Dean Koller, company director, said: “Koller is expanding and, to meet this growth, it was important to increase the workforce.

Adam has a number of years’ experience in production which has helped in quickly establishing him as an integral team member.

“We view his appointment as a sign of our commitment to being a leading company in our industry. Our new innovations and the increasing demand from our customers led us to look for an addition to our team who will fit in with out ethos of exceptional service.” www.koller.co.uk

Trade Days 2017

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rganisers of Trade Days 2017 have introduced eight new features that will change the landscape of the show.

To be held at the NEC Birmingham and October 8 and 9, show manager Derek MacHale promises more to do and more deals than ever before. The event will include a travelling tombola, trade topic tables offering a chance to get face to face with industry leaders, a voucher book giving access to the best deals from the

biggest companies, a product demo zone and a How-to Arena offering tips on how to help your business run as effectively as possible. As part of the show’s family days initiative, children aged over six will be allowed entrance on the first day of the event (on an application basis only).

Every attendee will also be offered complimentary breakfast, lunch and light afternoon tea in the hospitality area. www.tradedays.co.uk

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grow your business

The evolution of the apprentice

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grow your business

GROW YOUR BUSINESS: APPRENTICESHIPS With so much political and financial uncertainty across the world, businesses are wondering how best to invest in their future. For years, traditional apprenticeships have been associated with trades such as mechanics, engineering and plumbing, and while modern notions have redefined these apprenticeships, opportunities for apprenticeships in other industries and sectors have emerged.

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ompanies who offer modern apprenticeships are becoming increasingly attractive to the young workforce who may well be the future leaders in industry, so what are some of the incentives in offering these roles?

Apprenticeships can tackle skill shortages, provide learning in the workplace (minimising disruption and maximising impact) and can help build the future workforce with the required skills. The government are keen to target and solve the issues of unemployment and skill shortages through apprenticeships – having promised three million apprentices by 2020. To fund this, a new apprenticeship levy has been

introduced. The annual bill of above £3m is footed by English businesses and is defined as employee earnings subject to Class 1 secondary NICs. Making up 0.5% of the annual pay bill, all employers receive £15,000 annually to be offset against the bill, meaning an annual pay bill for employers of £3m or less will pay no levy. Collected monthly by HM Revenue and Customs through Pay as You Earn (PAYE), English employers can then use the digital site to pay for apprenticeship training for apprentices who work for at least 50% of their time, which will be limited in funding bands. The monies will then be taken from the account. Non-levy paying businesses are entitled to other support.

However, while this is a great move forward in developing a new culture and generation of apprentices, it has hit a bump in the road. While still committed, the government has admitted it will revisit the distribution of funding meaning some companies will not receive money until 2018.

Despite this, the original initiative still has its place in bringing new apprentices through, and should not dissuade you from taking on a new member of staff in the shape of an apprentice.

The cost advantage for both employer and apprentice is still high for both parties. At its simplest, employers can train highly skilled employees-onthe job investing in the company’s future, while apprentices receive job training whilst on a wage and avoid racking up huge university or college debts. Wannabe apprentices see the opportunity as a good route into 

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GROW YOUR BUSINESS: APPRENTICESHIPS employment, meaning motivation and willingness to learn is high.

Qualified professionals can come at a costly price too, meaning apprenticeships can often be better value for an employer firstly in the short term, and in turn the long term.

In England, the government will provide 100% of the funding for apprentices aged 16-18 for nonlevy paying companies, requiring employers to only pay at least the minimum wage, and in cases of apprentices aged 19 or over, employers contribute 10% and pay the minimum wage by law. For companies who employ apprentices between 16-24 and have fewer than 50 employees, they may be applicable for a National Apprenticeship Service grant of £1000 to be used for up to five apprentices.

If you are providing formal educational training as part of the apprenticeship, additional funding may be available. By receiving funding for each apprentice you employ, further money can be saved in the recruitment process.

Additional monetary benefits of apprenticeships may come in the form of your company’s bottom

£214

The average apprenticeship improves productivity by £214 per week

THE ASSOCIATED ADVANTAGES OF UPSKILLING AND RETRAINING AVAILABLE TO EXISTING EMPLOYEES OFF THE BACK OF HIRING AN APPRENTICE CAN BE GREAT FOR THEM AND THE BUSINESS... line. Evidence has been found to suggest that your financial returns can spike with the presence of an apprentice. Companies who employ apprentices are found to be favoured by consumers according to researched gathered by the National Apprenticeship Service, leading to increased sales of service or product and in turn bolstering the books.

The benefits of apprenticeships go beyond the apprentice and the employer though. The associated advantages of upskilling and retraining available to existing employees off the back of hiring an apprentice can be great for them and the business overall. On-the-

job training may also be available to current staff.

Existing staff can take on a new management role or mentor an apprentice, showing they are valued by the company and that you are committed to making them part of future plans as the business grows and evolves.

With the apprentice learning the business by the bottom up, time may be freed up for existing employees to start new projects or focus on other tasks at hand, increasing productivity, and allowing ideas to grow and develop where they may not have before. The fresh ideas brought to the table by apprentices may be invaluable in problem-solving and help existing employees understand different generational needs or better understand the current market.

By offering opportunities to retrain or upskill staff as part of the

100% 80% Funding can be fully provided for apprentices aged 16-18

Employers who report investing in apprentices has increased staff retention

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grow your business

apprenticeship, staff turnover can be reduced as loyalty and appreciation to the company grows.

The new generation’s new ideas are not only useful to staff facing issues, but the company overall. The world is moving faster than ever, and with millennials keeping on top of the constant change better than anyone else, it would make sense to harness that knowhow and utilise new skills.

On top of everything else, apprentices tend to stay within and progress in a company, but perhaps most important of all, New Apprenticeship Standards are more job related than any other type of learning. While the benefits of on-the-job training may seem obvious, compared to classroom based learning, employers generally look on experience more favourably.

So even if it is a modern apprenticeship that splits time between the company floor and additional course work, apprenticeship graduates may well end up becoming more employable than the university graduate whose CV is sitting on your desk. 

Do you have any experience with apprenticeships?

Get in touch on Twitter @TradePoint_Mag.

Mencap backs apprentices

O

n top of ensuring the younger generation have a valuable route into industry and employment, leading learning disability charity Mencap are calling for the government and businesses to employ the use of apprenticeships to help people with learning disabilities into work.

Mencap point to recent research published by the Health and Social Care Information that reveals fewer than 6% of adults with a known learning disability are in paid employment to highlight the need to find avenues for people with learning disabilities to become employed.

In 2016, the government committed to lowering the minimum standards required in maths and English for people with learning disabilities wishing

to undertake an apprenticeship, but Mencap state there are still barriers to overcome. The process of gaining employment can be daunting for those with learning disabilities, from the beginning with complicated application forms, to negative attitudes from employers to regimented interviews. And if they do get the job, they may then be faced with a lack of on-the-job training and opportunities to climb the ladder.

Mencap say, “by ensuring people with a learning disability are able to access apprenticeships, it will provide a route into work better suited to people with a learning disability where they can demonstrate their skills”.

According to government data, in 2014/15 fewer than 1% of apprentices declared a learning disability.

90% 20% 83%

Employers who report employing an apprentice has helped improve quality or service of product

Employers who have employed apprentices because of the economic climate

Employers who rely on apprenticeships to provide skilled workers needed for the future www.tradepointmagazine.co.uk I 19

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03/07/2017 10:56 22/05/2017 18:22

tax timetables

TAX TIMETABLES

Words by Jason Piper

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he fact that we must pay tax is a given and understood by all. However, what some fail to understand is the true complexity of the tax system and the fact that missing key dates for making a return or paying a tax bill can open a huge can of worms. ď ľ

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tax timetables

 INCOME TAX

Starting with income tax, it’s clear that the tax you pay is going to depend on the profits made by your business, and for established businesses will be made in two estimated instalments: January 31 of the tax year you’re in (ie up to 5 April) and July 31 immediately following, with a balancing payment on 31 January after the tax year, at the same time as the return is due. The instalments are based on your previous year’s return and set at half of last year’s liability. If you know that’s not going to be appropriate (for example, your income has risen or fallen) then you should contact HMRC using a Form SA303 to revise the amount up or down – that won’t affect the interest due/payable on over or underpayments once the position’s finalised, but it will stop HMRC chasing in the meantime. Bear in mind that HMRC don’t send out payment reminders any more either, so you need to make sure it’s in your diary.

things to Remember...

• Tax trigger point: Tax Year: 5 April 2017 • Deadline: Return filing: 31 January 2018 (online only) • Payments of tax: 1st instalment 31 January 2017, 2nd instalment 31 July 2017, balancing payment 31 January 2018.

The instalments are based on your previous year’s return, and set at half of last year’s liability.

 CORPORATION TAX If you’ve incorporated your business then the first element of tax will be on any profits retained in the business. The rate for small businesses (and since April 2015, larger businesses too) is 20%. The tax return is due within a year of your accounting period end (accounts date), but the tax is due before that, nine months and one day from the accounts date. However, since the Companies House annual return filing deadline is 9 months from the accounts date, you should have all the information to hand by then, and there’s no reason not to finalise your tax return around the same time.

HMRC only have 12 months from the date they receive a return to enquire into it, so the sooner you submit the sooner you can be sure they won’t investigate it. There’s no advantage to paying the tax early though, as HMRC’s paid interest rate isn’t particularly high.

things to Remember...

• Tax trigger point: Company Accounting Date (typically month end, usually March or December) • Payment deadline: Nine months and one day for payment; 12 months for the supporting return.

 VALUE ADDED TAX (VAT) If you’re registered for VAT then you’ll need to keep up to date with the returns for whichever scheme (say Cash, Flat Rate, Retail etc.) you use. Remember you’ll have to register if your ‘taxable supplies’ exceeded £83,000 in the year to date, or will in the next 30 days alone. Taxable supplies are broadly turnover (not profit).

VAT returns and payments all need to be made online. VAT returns are usually made quarterly based on the months HMRC will have given you, although if your turnover is under £1.35m you may be able to use the annual accounting scheme, which requires only one return per year. Whichever timetable you are under, payments will need to be made at least quarterly, to the precise amount if you’ve submitted a return, or as an estimate if you only do one return a year. Any refunds can only be triggered by a return, so if your business mostly makes zero-rated supplies and is in an overall net repayment position then the annual scheme (triggering only one refund a year) won’t be for you.

The normal quarterly accounting for VAT needs your return and VAT payment to be with HMRC within one month and seven days of your quarter end. What you put into the return will depend on whether you account for VAT under the standard scheme

or using the Flat Rate Scheme, for businesses turning over less than £150,000 per year.

Under full accounting, you will need to document all taxable (VATable) supplies and all purchases and net off the VAT before paying the difference over to HMRC. Under the Flat Rate scheme, you charge VAT normally to your customers, but then have to pass only a percentage of that to HMRC (see http://bit.ly/1ksxRzT) as there’s no deduction for tax suffered on purchases (the only exception being for assets costing more than £2,000 which you can account for on a case by case basis). For retailing pharmaceuticals, medical goods, cosmetics or toiletries the flat rate is 8%.

Working out if the flat rate scheme is right for you will involve finding out whether there is a scheme for your business activity, and if so whether the rate actually makes economic sense.

things to Remember...

• Tax trigger point: VAT return period end date – always a month end.

• Payment deadline: One month and seven days from return period end date.

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tax timetables

 PAYE If you have employees then you’ll need to apply Real Time Information (RTI) reporting.

RTI is in principle a great way to simplify and streamline PAYE accounting, and for large undertakings with fully computerised payroll and payments processes it may well work just fine. But for smaller concerns, you need to be properly up to speed on the possible pitfalls and the filing deadlines which apply. It may well make sense to appoint a payroll agent to do the actual filing using a powerful payroll package that they can justify buying, but remember you’ll still need to get all the payroll information to them in line with their timetables for processing.

RTI works on the basis of FPS (Full Payment Submissions) which have to be made every time you pay employees, and include details of your entire workforce and every change since the last FPS (ie the latest payroll) and EPS (Employers Payment Summary) filings, which cover claims for statutory payments such as sick pay or maternity pay, and any ‘nil return’ months. The basic rule is that an FPS has to be submitted every time some or all employees are paid. If you haven’t made any salary payments at all from sixth of one month to fifth of the next then you’ll need to file an EPS ‘nil return’ to keep the system ticking over.

needs to be with them by 22nd of the month for that tax month’s salaries (ie up to 5th of that month), or by 19th if paying by cheque.

Remember to allow three working days for payments

by BACS, online debit/credit card, direct debit or debit card, cash or cheque at Post Office, bank or building society (or cheques posted direct to HMRC); if you miss that, then online or telephone banking can clear on the same day. If your monthly PAYE bill is less than £1,500 then you may be able to arrange to pay quarterly; you’ll have to contact HMRC to set that up and it won’t affect RTI filing.

If your monthly PAYE bill is less than £1,500 then you may be able to arrange to pay quarterly

things to Remember...

• Tax trigger point: VAT return period end date - always a month end.

• Payment deadline: One month and seven days from return period end date.

 TO CONCLUDE HMRC is changing from paper to electronic communication and returns.

It’s sending fewer reminders which makes it even more important to diarise key dates. Remember – missing a deadline triggers automatic penalties and interest. Further, it could lead to an investigation.

As for paying over the PAYE you’ve withheld on HMRC’s behalf, that

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03/07/2017 10:19

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03/07/2017 13:56

interview

SECOND INTERVIEW We take a minute to get to know one of the leading figures within the independent living sector. This issue, we spoke to Mark Duffield, General Manager at Karma Mobility Ltd.

How long has Karma been established?

Since 1999.

NAME: Mark Duffield JOB TITLE: General Manager COMPANY: Karma Mobility Ltd

What does your job involve?

A bit of everything as we are a relatively small company.

One day I may be helping our warehouse team unload a container of wheelchairs and powerchairs or answering queries from retailers then the following day I can be on the road visiting some of our retailers and demonstrating our latest products.

How has the company grown?

Since Karma Mobility was founded by my father Fred in 1999, we have grown gradually as a result of providing great

quality products and providing excellent customer service. We currently have an extensive network of retailers across the UK where Karma Mobility is recognised as one of the leading manufacturers and suppliers of lightweight wheelchairs and powerchairs. I believe in supporting our retailers as much as possible as without them we would not have a business and this support includes point of sale material, brochures and next day delivery on most orders.

What do you enjoy most about your role?

The variety. I get involved in many aspects of the business which ensures no two days are ever the same. Over the years, we have built great relationships with many of our retailers and I certainly consider many of them to be friends. It may sound like a cliché, but seeing what a difference our products can make to someone’s day to

OVER THE YEARS, WE HAVE BUILT GREAT RELATIONSHIPS WITH MANY OF OUR RETAILERS AND I CERTAINLY CONSIDER MANY OF THEM TO BE FRIENDS.

day life is incredibly rewarding and I always feel a sense of pride when I see someone in the high street using one of our wheelchairs or powerchairs.

Are there any exciting developments in the pipeline?

Karma is a great manufacturer to deal with. They have always invested extremely heavily in research and development and there are always new products or enhancements to existing products in the pipeline which is great for us and our retailers as it ensures they always have new solutions to offer their customers. We prefer to announce them when the products are available and not too far in advance to ensure there is never a delay in supplying the latest products launched to our retailers.

Outside of work, what are your personal interests?

I enjoy spending time with my wife and children. I try to enjoy a round of golf (it’s a cruel game) now and then and walking my wife’s dog which wasn’t supposed to be anything to do with me.

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inclusive workplaces

Research reveals need for more inclusive working culture Research has revealed that 39% of workers admit that they have experienced a form of bias in the workplace or when applying for a job.

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he Badenoch & Clark research report, ‘Inspiring Inclusion in the Workplace,’ also found that one in five (20%) employees have taken action to hide their age, disability, social background or sexuality in the workplace or when applying for a job.

“Businesses need to commit to living and breathing diversity and inclusion throughout the entire employee lifecycle and in everything they do – every strategy, every hire, every decision. Ultimately, they should become inclusive by instinct.”

In addition, 22% think that their company does not embrace diversity and inclusion at any level, 29% have never read their company’s diversity and inclusion policy and a worrying 11% said that their company does not even have one.

Commenting on the research findings, James Nazroo, Professor of Sociology, University of Manchester and Director of the ESRC Centre on Dynamics of Ethnicity, added: “This report is extremely valuable in highlighting ongoing problems in making workplaces truly inclusive and in attempting to minimise the negative effects of discrimination on a diverse workforce.

This not only impacts on career progression, but also profoundly on the health and wellbeing of employees.

Despite this, some workers were positive about inclusion in the workplace. Almost half think that their organisation embraces diversity and inclusion at board level (46%) and at management level (43%). 86% also agree that their organisation employs a broad range of people from all social backgrounds.

Nicola Linkleter, President of Professional Staffing, said: “Whilst it’s great to see that employees are, in some cases, positive about the level of diversity and inclusivity in UK organisations, there is still a long way to go. Each worker that has experienced bias is one too many, and employees will only ever flourish if they feel they can truly be themselves at work.

“This not only impacts on career progression, but also profoundly on the health and wellbeing of employees. Employers in both the private and public sectors need to really engage in these issues and talk about the problems of discrimination in relation to age, gender, ethnicity and social background, not only to meet their legal responsibilities, but also to improve their workplace cultures and the experiences of their employees.”

TOP 5 INCLUSIVE WORKPLACE IMPROVEMENTS According to workers, the top five improvements they would like their organisations to make are: 1. Diversity and inclusion training (21%) 2. More social events (18%) 3. More consistent diversity and inclusion communication (12%) 4. Mentoring programmes (12%) 5. Depersonalising CVs (11%)

Specialist recruiters Badenoch & Clark form the professional services arm of The Adecco Group UK and Ireland.

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What’s NEW Every issue, TradePoint Magazine brings you the latest products to enter the independent living sector. Take a look through the following pages to find out what’s new in the marketplace.

Dynamico Paediatric Walker (Indoor) Prices from: £645.21

Promoting the development of unassisted walking, this walker aids in balance, independence and gait. With brakes and bumpers on the castors for protection, height and depth adjustable padded axillary and pelvic supports, comfort and stability is offered. Four sizes are available for indoor use, with five for outdoor.

Midland Mobility 02476 462424 midlandmobility.co.uk

Jubilee Tilt-InSpace Cosi Chair Prices from: £1,295.00

Bed Backrest with Head Cushion Prices from: £15.99

Whether to suit specific needs or to simply offer better comfort, this bed and backrest is easily adjusted into five positions, offering varied levels of comfort to suit everyone. The cushion at the top provides further comfort and it is easily folded to stow away.

Coming in a range of stylish designs, this Cosi Chair maximises support through motion and high leg elevation.

Providing exceptional back, shoulder and hip angle support and increased vertical lift position, comfort is ensured whether sitting up or reclining.

Available in three sizes.

Mobility and Comfort 01243 837700 www.mobilityandcomfort.co.uk

Simple Life Mobility 0800 978 8907

simplelifemobility.co.uk

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What’s NEW The Blazer

Prices available on request

Easily adjustable, this compact powerchair can be used both in and outdoors, navigating through small, narrow spaces thanks to its small build of 60 x 100cm.

The large front castors and rear wheel suspension allows for ideal manoeuvrability outdoors with speeds of 4mph or 6mph and the option to increase range with new batteries. The seat depth, armrest and footrest adjustments and backrest recliner allows greater comfort. Optional extras include: lights, tilt in space, headrest, parallel swing away controller, elevating leg rests and push handles.

Karma Mobility | 0845 630 3436 karmamobility.co.uk

Kidney Over Chair Table Prices from: £191.12

Suitable for those who prefer to stay in the comfort and support of their chair, this over chair table allows users to eat, read, work and complete other tasks without moving from a seated position. The kidney shape curves round the seat to allow users to rest their arms while still providing a large amount of desk space and also lends itself to use with both armchairs and wheelchairs. Height adjustment levers are ergonomically shaped and positioned to be easily accessible and the four plastic castors mean that the table is easily movable.

Essential Aids | 01273 719 889 essentialaids.com

Aluminium Seat Stick Prices from: £29.99

This handy product doubles up as both a walking stick and a seat. The practicality of the seat means users can expect a strong and stable walking aid and enjoy a supported seat for when a rest is needed. Walking height: 88cm. Seat height: 57.5cm. Maximum user weight: 125kg/19 ½ stone

MediWorld 020 8764 1806 mediworld.co.uk

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What’s NEW Family & Friends Auto Dialling Panic Alarm Prices from: £64.74

Keep a sense of reassurance, security and safety for elderly or vulnerable people living alone with this alarm set.

Easy to use, the main unit simply connects to the user’s telephone and once the emergency call button is activated dials three pre-programmed numbers, one after another in the order that has been selected. For extra safety and precaution, the emergency call buttons will signal a warning when the batteries require changing and the mains powered main unit can also accommodate batteries to protect against power cuts. Two emergency call button pendants are supplied and each has a lanyard.

Complete Care Shop 03330 160 000 completecareshop.co.uk

Pride Quest Mobility Scooter Prices from: £1569

Style isn’t compromised for the practicality of this scooter with a sleek finish, but the Quest is extremely functional.

Light, portable and easy to fold it is ideal for active users both in and outdoors offering a maximum speed of 4mph. Easily stored in small places, this scooter is great for travellers.

Pride | 0333 305 8274 pride-mobilityscooters.co.uk

Indi-pendence

Prices available on request

This PWC Class 2 powerchair is available in blue or black and can come with a rear seat bag. The four wheels are air filled and the maximum battery range allows for 18 miles at a maximum speed of 4mph. Maximum user weight: 115kg.

Measurements: 110 x 66 x 98cm

Monarch Mobility 0808 102 4880 monarchmobility.com

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A5 Trade Advert-Final2.pdf 1 30/06/2017 10:50:53

Trade Partners Wanted We are seeking companies who would be interested in developing retail opportunities.

Please call us on;

The Simple Smartband Alarm

0345 2575 080 or find out more at; C

acticheck.com/business

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is a revolutionary personal alarm and monitoring system – a fit and forget smartband that checks if the wearer is ok, monitors for falls and connects you to help just when you need it.

SOS Alerts

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Wellness Check-ins Unique active checks

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Fall Detection

GoAnywhere App

Always listening for signs of a severe fall

For when you are out and about

1 Year Battery Life

Online Portal

Wear all the time Waterproof and no recharging

To monitor activity and manage their system

03/07/2017 09:44

What’s NEW SuperPole & SuperBar The Healthcraft SuperPole is a safety pole that can be easily installed between any floor and solid ceiling by simply turning a jackscrew. The pressure created by the jackscrew is strong enough to support you, yet it does not typically require drilling holes into the floor or ceiling. This is ideal for relocating the pole or if it is only to be used for a limited time.

It features a grip that provides comfort and an improved surface to grab onto, all this in a clean modern design that blends into any room. With the addition of the SuperBar, the SuperPole transforms into an even more versatile product with both horizontal and vertical support. With eight locking positions around the SuperPole you can stay closer to your support as you move. Push, pull or lean on the horizontal SuperBar, it offers support that is tailored to your needs.

Tiger Embraille Embosser

SK Handling | 07957 447435 steve@skhandling.co.uk

Prices from: £1595

Embossing up to 25 characters per second, this Braille embosser comes with Tiger Software Suite which links seamlessly with Word and Excel allowing users with visual impairments to use the world’s most popular software and print readable copies with ease. The adjustable Braille dot height can be set to heavy, normal or light and prints at 17 dots per inch.

Living Made Easy 0300 999 0004 livingmadeasy.org.uk

Folding Aluminium Travel Wheelchair Prices from: £99

Lightweight and foldable, this is the ideal product for wheelchair users who are frequently on the road or in the air. The compact design allows the armrests, footrests and backrest to fold inwards to stow away with ease but it also offers great comfort and security with calf straps, handbrakes, puncture proof rear wheels and height adjustable foot rests.

Simple Life Mobility 0800 978 8907 simplelifemobility.co.uk

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Meet the Manufacturer

ALL TERRAIN wheelchAirs Richard Kusnierz, Director of All Terrain Wheelchairs Ltd, tells us more about the range of products from the company.

NAME: Richard Kusnierz JOB TITLE: Director COMPANY: All Terrain Wheelchairs Ltd

When, where and by whom was All Terrain Wheelchairs established?

The company was established in September 2007 by myself and we will be celebrating our 10th anniversary this year.

We are based in Telford, Shropshire, which is an ideal location as it enables us to reach the whole of the UK from the midlands.

What was the inspiration behind All Terrain Wheelchairs?

As soon as I saw the range of All Terrain Wheelchairs I knew it was a great product, so when the opportunity arose to take on the sole distribution in the UK I jumped at the chance. I knew there was a niche in the market for such a unique product and that people would be interested in such a bespoke solution. More and more people want to remain independent and be able to access the great outdoors. Children and young people in particular do not want to be confined to sanitised pavements, but instead want to enjoy life alongside their peers.

Active people, such as ex-military, want to remain active despite having to use a powerchair and to have access to the places they have previously enjoyed. I wanted to be able to offer a solution that would enable them to regain their independence.

People with an agricultural background also have a keen interest in our range of powerchairs as they allow them to keep working in a farming/outdoor environment.

How many people do you employ over which sites?

We currently employ three people (apart from myself), all

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profile

based at the Telford site. Cheryl is office based, myself and Mark are based out in the field and David is based mainly at the workshop.

Describe the company’s ethos/ culture.

WE BELIEVE IN OFFERING THE RIGHT PRODUCT, TO SUIT THE INDIVIDUAL. IF THE PRODUCT IS NOT RIGHT, WE WON’T PUSH IT.

Being a smaller/family type of business, myself and the rest of the team remain very close to clients, often building relationships with clients and their families. In fact, many of them are now friends. We believe in offering the right product, to suit the individual. If the product is not right, we won’t push it. We firmly believe in going the extra mile to ensure clients receive a bespoke solution that meets all their needs.

We also pride ourselves on our after sales service, offering speedy turnaround on servicing etc. often being able to offer a next day service.

How would you describe your product range to trade customers?

The powerchairs we sell are a robust, bespoke built product, offering full customisation to the individual. The chairs are also stylish, colourful and up to date with the very latest technology. The products are constantly evolving to meet the demands of the market and the individual.

Have you recognised any specific turning points in the business in recent years?

We have seen a steady growth in sales throughout our time in business.

What sets All Terrain Wheelchairs apart from its competitors?

We believe our service stands out above other manufacturers and our order turnaround time is also much quicker. Our products are unique to us, as we are the sole importer for the UK.

Which exhibitions do you attend and which work best for you?

We attend Kidz to Adultz exhibitions, as there is a very specific interest from children and young people. We also attend The Mobility Roadshow and Naidex and are looking to do so again in 2018. We also get involved with charities, most recently Action Duchenne, sponsoring and attending their national conference.

What’s next on the horizon for All Terrain Wheelchairs?

We are currently looking into more sponsorship opportunities with national charities, particularly MS. On the exhibition front we are looking at focussing on agricultural shows in 2018, notably The Royal Cornwall Show and The Royal Welsh, as we have a strong agricultural client base. It is also our aim to increase our network of UK retailers.

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Are you patient focused, with a professional outlook, searching for a new opportunity?

Agents / Distributors Wanted Posture Care is a leading manufacturer of sleep systems for postural management. Our universal system the Hugga, was recently awarded by Oldham CCG in their Dragons Den Innovation Nexus competition. We are growing rapidly throughout the country and are actively seeking more sales agents and distributors as part of our expansion programme.

We are a patient focused business with a passion for posture.

If you have experience in sales of medical equipment to patients suffering complex neurological illness and injury, we would love to hear from you!

0161 283 9480 enquiries@hugga.co.uk www.hugga.co.uk

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MyHailo

Park

Hail

Refuel

Go!

Refuelling independence

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ontacta celebrated the exciting launch of MyHailo at the Mobility Roadshow June. Formerly known as Pinpoint, the MyHailo system is a refuelling assistance tool that allows users to embrace their independence and fuel their adventure. Their new website www.myhailo.co.uk also launched, with it’s news service to allow users to receive updates on new service locations, and an improved map providing information about all MyHailo petrol station locations.

MyHailo enables users to discretely and easily hail for help from petrol station staff when at the pump. Contacta has received fantastic feedback about the product from users showing that it is really life changing for some. “I have been blown away by the system, I would recommend it wholeheartedly - now I have it, I wouldn’t want to be without it,” said one user.

The main advantage of MyHailo is its simplicity. There’s nothing users have to do before arriving at the petrol station. Simply pull up to the pump and press the button on your MyHailo fob to alert filling station staff that you need assistance. This will make the beacon flash red. The red flashing indicates that your key fob is working and that an alert has been made to let staff know you are waiting. When your hail has been acknowledged by a staff member the beacon will turn green. Someone will shortly be on their way to help you refuel,

The Hailo key fob fits easily and discreetly on your car keys

without the need for you to leave your vehicle.

Contacta will be putting considerable investment in MyHailo over the next year to grow the system’s availability further across their zone. It is currently available at around 500 petrol stations across the UK, mostly owned by supermarkets. Their aim is to increase the number of systems available and diversify the types of petrol stations where the system is installed.

The old Pinpoint signage and labels will be replaced at all locations over the next 12 months. Existing key fobs will still work with

all systems and Contacta will be providing new MyHailo window stickers for all registered Pinpoint users for free. Call 01732 22300 or email enquiries@myhailo.co.uk to claim your new sticker.

Visit www.myhailo.co.uk to find out more about where the system is installed locally, read customer testimonials and buy a key fob for you or a friend. Key fobs cost just £14.95 and there are no ongoing costs. You’ll also be able to read FAQs and download a letter to give in petrol stations where the system is not currently available.

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I need the right staff!!!!

Struggling to find the right employee?

Then look no further...

tradepointmagazine.co.uk/jobs

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03/07/2017 13:52

What’s NEW

Daily Living Aids Having a good selection of smaller products can boost sales in your store, especially when they are strategically placed. Here you’ll find a few products that could tempt your customers into spending a bit more with you.

Sabi Crush Pill Crusher Prices from £7

This two-in-one pill crusher and box crushes pills with one twist. Ideal for those with problems swallowing, it crushes pills instantly and easily. Hand washable.

Living Made Easy Tel: 0300 999 0004 livingmadeeasy.org.uk

Table-Top Nail Clipper Prices from £8.99

Ideal for those with weak hands or tremors, these nail clippers sit on a surface, meaning users do not need to hold the clipper as they use it. The stainless-steel level has a large plastic pad which is easy to push down putting no strain on the user. A rubber base also grips the surface for increased security and stability.

OT Stores 0845 260 7061 otstores.co.uk

Dycem Strips Prices from £5.99

These non-toxic and latex free strips have an adhesive back to stick to various day to day objects and offer improved grip. Each strip is 3 x 40 cm and can be cut to size with ordinary household scissors to attach to items such as cutlery, pens, crutches and wheelchair arms amongst other objects.

OT Stores | 0845 260 7061 otstores.co.uk

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What’s NEW Daily Living Aids

Elastic Shoelaces Prices from £4.95

Ideal for people with dexterity problems or tremors, these shoelaces can be laced and pre-tied, allowing shoes to be pulled on with ease. By removing the need to untie and tie laces, those who have difficulty with tying knots can just stretch the shoe and slip it on, while the flat style ensures they stay secure.

The Mobility Aids Centre 08082 742631 themobilityaidscentre.co.uk

Aquatec Step Prices from £29.99

Stepping in and out the bath can be a tricky – and occasionally dangerous – task. This step makes that easier, as the non-slip, removable and machine washable cover provides grip and security when stepping in the bath reducing the risk of a slip. The crisp blue and white design is also pleasing on the eye.

CareCo 0800 111 4774 careco.co.uk

Duo mug

Prices from £10.99

The Duo adds another handle to a mug to help those with gripping problems or other conditions. Suitable for those who require two handles, it can also provide a handle to glasses or bottles without one to aid in drinking. It wraps around to protect hands from the hot surface.

Essential Aids Tel: 01273 719 889 §essentialaids.com

38 I www.tradepointmagazine.co.uk

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Sock Helper Prices from £19.08

This dressing aid adds independence in getting ready by helping a user put on their socks without the need to bend over or ask for assistance. Lightweight and easy to use, it saves time, reduces pain and discomfort and offers greater self-reliance.

NRS Healthcare 0345 121 8111 nrshealthcare.co.uk

Clippasafe Tap Strap Prices from £3.89

Originally designed for children, these tap straps can also be effective in protecting people living with dementia from scolding themselves. The tap strap wraps around a tap and makes it difficult to turn it on.

Baby Security 01778 561086 babysecurity.co.uk

Bendable Long Handled Sponge Prices from £9.99

Users can bend and straighten the handle as many times as they like to make washing easier. Bending helps users clean hard to reach spots and feet, removing the need to bend over and helps those with limited mobility safely wash.

Health and Care 020 7720 2266

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03/07/2017 09:45

teambuilding

Team building: The jury’s out Are we a nation of good sports, or does forced bonding make us cringe?

T

he practice of team building is not famed for its good PR. The darling of 1990s’ boardroom banter, team bonding is considered by opponents to be an imposed group hug and an obvious reason to take the day off.

Perceived by some as ‘old hat’, at best forced, silly and even lame, team building is an ‘organisational psychology’ which aims to inspire groups of workers to interact through a series of fun and stimulating planned events that will, ultimately, help them do what they do - better.

But is team building an irksome distraction from the job in hand and a frivolous splashing of cash, or is it genuinely motivating and moraleboosting and perhaps one of the most important investments you can make in your business? 

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teambuilding

Team building: The case for

I

productivity and help your organisation to retain the best performers. Not only does it increase morale in the office, it also allows for the business to better solve everyday workplace issues.

Job satisfaction is an important part of a person’s career progression and has a massive bearing on an organisation’s ability to attract and retain star performers.

A successful team building activity will lift spirits, foster collaborative camaraderie and will surely make for a more comfortable, successful workplace environment for any company, large or small.

t can be said that an organisation’s success is based on the premise that individuals have the ability to build effective, cohesive teams and those teams will positively impact on business performance.

So too is feeling valued, considering oneself to be an important link within a team, having a sense of achievement and being motivated to bring their job to the next level.

Team building has a massive role to play in promoting engagement and job satisfaction and thus positively affects the productivity of individuals, teams, team leaders and the company as a whole.

One of the benefits of strong teamwork in the workplace is that team leaders and members become proficient at dividing up tasks, ensuring they are done by the most qualified people.

Socialising and making friends in the workplace is one of the best ways to increase productivity and help your organistaion to retain the best performers.

One of the most powerful reasons for team building is to get results. Through a series of planned team bonding events that are fun and motivational, teams build skills like communication, planning, problem-solving and conflict resolution. Team bonding ideas that work help facilitate long-term team building through fostering genuine connections, deeper discussions and processing.

Socialising and making friends in the workplace is one of the best ways to increase

By taking groups away from the workplace environment, it helps to break down political and personal barriers and eliminate distractions. Colleagues can put their differences and dislikes aside, build trust and concentrate on overcoming hurdles to achieve a common goal.

Competition has been shown to increase productivity and boost positive energy. So, by channelling that increased production into a fun, inclusive team building activity, employees can bond in a way impossible by other means.

10

reasons for team building: 1. Improving morale and leadership skills 2. Improving communication 3. Getting to know each other 4. Identifying a team’s strengths and weaknesses 5. Improving the ability to problem solve 6. Making the workplace more enjoyable 7. Clearly defining objectives and goals 8. Improving team productivity 9. Getting everyone ‘singing from the same hymn sheet’ 10. Banishing barriers to creativity

42 I www.tradepointmagazine.co.uk

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teambuilding

Team building: The case against

D

rawing attention drawn to oneself through role play or other so-called teambuilding activities is a source of dread for team members who may lack the confidence to see it through without blushing and breaking sweat.

For some employees, the embarrassment and humiliation associated with teambuilding activities actually drive a wedge between them and their colleagues and employer, rather than bringing them together and fostering engagement and team loyalty.

When forced to take part in horseplay in the name of team building, bosses can be seen to be looking down on employees by suggesting that they need to participate in silly games in order to do their job to the best of their ability.

For author Kate Mercer, co-founder of the Leaders Lab consultancy, the term ‘team building’ conjures up “ghastly visions of kneeling on the floor playing bongo drums in a conference room or building Lego constructions against the clock in competition with other departments.”

According to Mercer in her book, A Buzz In the Building: How to Build and Lead a Brilliant Organisation, the act of team building simply doesn’t work.

She writes: “There’s a very large learning gap between doing activities on Dartmoor with your colleagues and working with the same bunch of people back at the office. It’s possible to draw parallels and bring out useful learning points, but it takes skilled facilitation to do this effectively and it’s especially difficult to ensure that people take the learning back into the workplace.”

It’s important to draw the distinction between socialising and entertainment designed to bond teams she insists.

Forcing employees to socialise with people

FAILURES they would rather simply see as colleagues can create hostility and tensions that prevent teams working well for customers and stakeholders.

“There’s nothing worse than to be ‘forced’ to be sociable, especially if your job is on the line,” says Kate Mercer. “You have an obligation to work effectively with your colleagues, but it should never be obligatory to play with them too.”

The best team-building activities, she says, are the ones that firms should be working on anyway, such as creating strategy for the short, medium and long-term future or clarifying roles and accountability.

According to a survey carried out by Vodafone UK and YouGov, most employees think that doing more company teambuilding events would not help improve how they work.

The study suggests workers feel that some organised teambuilding activities can be a waste of time, and at worst, are toe-curlingly embarrassing.

Workers would prefer being able to communicate with each other better at work rather than being forced to build rapport with their co-workers by sharing adrenaline experiences or performing ‘trust’ exercises.

The research among more than 1,000 British employees uncovered some excruciating examples of awkward and silly team-building activities, including enduring massages from colleagues, holding lingerie parties, and eating crickets as part of a ‘bush tucker trial’ style event.

While the majority of workers surveyed (66%) have been made to do some form of teambuilding activity, more than half (54%) don’t feel that doing more would help them work better with their colleagues.

The research suggests that people place more value on open, collaborative and flexible

Employee engagement expert Luis Velasquez says that most of the many team building events he has seen have failed due to the following factors: 1. The team lacks a clear and compelling reason to exist 2. The process does not have any relevance with the current job 3. Forgetting about the intention of the exercise 4. Stubborn, uncooperative individuals making it about themselves rather than the team 5. Forgetting that it’s not about competition, but gaining trust 6. Neglecting the collective wisdom of the team 7. Focussing on the past as opposed to the future.

ways of working every day than one-off teambuilding exercises.

According to the survey, adrenaline experiences like speed-boating and bungee jumping are considered the least effective teambuilding activities, followed by trust exercises such as being blindfolded and led by colleagues.

Those deemed most effective are social events like going out for a drink or a meal, followed by volunteering and charity work. 

www.tradepointmagazine.co.uk I 43

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60 at

Is it time for retirement?

By Mike Glynn

I

t was the pinnacle of a hugely ambitious plan to bring good healthcare to all. It was based on three core principles: that it met the needs of everyone, free at the point of delivery and based on clinical need, not the ability to pay. From its humble beginnings the NHS is now the fifth largest employer in the world behind major corporates like McDonalds and Wal-Mart. Interestingly these two are the only non state run companies in the top five. With a workforce of 1.7 million and varying standards around the country, it’s an easy target for criticism.

In 2015 the Office for National Statistics stated

that the UK population would increase beyond 70 million in 12 years. To put this into context by 2039 the UK will have increased its population by the same number as the whole of Sweden - 9.7 million.

Also, at this point, the number of people over 80 is projected to be one in 12.

All very interesting I thought, until I started to look at what it looks like for me in 20 years’ time.

Currently, the number of patients above the waiting time of 18 weeks for routine treatment in hospital is the highest it has been since 2008. 

From its humble beginnings the NHS is now the fifth largest employer in the world.” www.tradepointmagazine.co.uk I 45

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The NHS at 60

Then there is the talk of rationing funds because some trusts repeatedly mismanage their budgets. This has been levelled at 14 areas of England to date but the details are unclear as to the amount of overspend.

Every year the cost of the NHS goes up because of rising demand, and the answer each year is put more money in. If it were a Wal–Mart it would build another branch or online distribution to meet the demand.

The alternative is to manage the demand by either withdrawing from sale or placing a premium on the product or service in question. However because the service has an emotional attachment the decision whatever the outcome will be an unpopular one. The fact remains that the NHS as it is now is not sustainable and cannot continue.

The future of progressive healthcare lies with smaller businesses that can react to needs more quickly without the ties of red tape.

Small businesses can grow more quickly with today’s technology and collaboration; funding and expertise doesn’t have to be in the same country. Also there are similar changes in population and demographics happening all over the world in countries without an NHS. An ageing population requires more medication, more equipment and more care.

A local pharmacy may become the centre of the community as regards healthcare, so make sure you create a good working relationship together. Whether you are an occupational therapist, a small healthcare business or other specialist, ensure your local pharmacy is aware of you. Aware of exactly

THE FUTURE OF PROGRESSIVE HEALTHCARE LIES WITH SMALLER BUSINESSES THAT CAN REACT TO NEEDS MORE QUICKLY WITHOUT THE TIES OF RED TAPE. Mike Glynn

what you can provide and of how much your costs are.

By sharing vital information with each other, local healthcare and the community as a whole become more connected. At the same time, pressure is relieved where it is strongest – such as A&E departments and physiotherapy waiting lists.

Most people believe in and support the NHS but when it comes to their own health, or that of their family or friends, views may change if something is available locally at a reasonable cost, especially when it avoids long waiting times, particularly when the person suffering is a close family member or friend.

Despite the relatively small percentage

that use only private healthcare (between 8-10% depending on your source) the number of people dipping in and out of the private sector is rising. Pharmacies can work with local healthcare providers such as occupational health and other specialists by signposting and advising different treatments and care.

To many people the thought of the ‘robot doctor’ is something out of a sci-fi movie, but it’s already here and forming the future of healthcare. With the numbers of doctors and nurses becoming less freely available there is no alternative other than to automate the health process. The only way in which to do this is to make use of the data that is collected everyday and if you want to be part of it review the way in which you collect and use data.

Data and the way in which we use it will dramatically change the way in which healthcare is delivered. This data is collected in several different ways, but currently it’s held in silos of different health bodies: hospital, dentist, optician etc.

As each generation passes the movable retirement finishing line, their ability to interact and use smart technology increases.

This is increasingly evident in the baby boomers that are now more comfortable with technology than they were five years ago. Much of this is to do with the way in which we communicate with our children and within our businesses. This shift allows the use of more digital technology and more

46 I www.tradepointmagazine.co.uk

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The NHS at 60

preventative treatment being provided remotely. Smartphone apps and wristband technology already tell us how healthy the food we eat is and track your activity.

Currently this technology enables the wearer to take better care of themselves using real time information on key indicators of health.

The use of cloud technology cuts down the need for resource that would be involved with a hospital visit by just logging in and connecting to the local surgery. Early diagnosis via these means of data capture, allows certain conditions presenting themselves, to have earlier treatment and potentially results in fewer hospital admissions.

If we step back and look at it from a data view, the lessons learned and practiced by businesses can be transferred to health.

Amazon use terms and phrases such as ‘frequently bought together’ and ‘customers who bought this item also bought’. The same could be said of patients in the future having similar characteristics that are fed back via the wristband.

The ‘Internet of Things’ was a phrase I heard recently about devices talking to one another.

This science is no longer fiction but more real than I had imagined or even possibly

conceived. This is where the internet connects multiple devices which can talk to each other and perform different activities. Put another way, my future self with my wristband monitor could talk to my phone or TV to advise me to take my medication. In cases such as diabetes where trials are in progress, this application could prove life saving to people living alone with the condition.

Today we see machines being used in the home such as Alexa, which is basically a device that responds to your voice. However it’s doing more than that it’s learning about you and the way in which you live. As it learns its responses are more informed and accuracy improves. This device in a different scenario of an elderly person at home alone could be a companion and an aid. Whilst this shouldn’t be looked upon as a replacement for human contact it does have the ability to connect the individual with the outside world.

Today’s lifestyle is made up of much lower levels of physical activity, weight gain, poor sleep and eyestrain. Add to that the age to which people are living then the way in which healthcare is delivered has to change to meet the growing future demand.

By having a smart wristband that is constantly updated or a means to plug in and upload

medical information remotely, highlights a level of possible risk. The data that is collected would build showing trends and patterns, which in turn builds predictive outcomes around certain conditions.

My future self will have messages sent to my smart device regarding my state of health and the plan progress to date. There are more mobile devices in use than there are people on the planet making it the most accessible medium. Carers will be supported by an audible device, which will respond and update them as to how my activity has been, in their absence. I will see the doctor after I have been through online remote screening and a screen-to-screen conversation with the registered nurse. Annual health checks will be conducted remotely and dependent upon the results there may or may not be a need for a visit to the surgery or hospital.

There will ultimately be a shift in the management of health where the client will be expected to take a more active role in the maintenance of their own health. The ‘Nanny State’ as the NHS was named, will change out of necessity if it is to maintain its core principles, but it can only do this through the use of technology and the help of small businesses. 

£128 1948 5th Launch Largest Billion Aneurin Bevan spearheaded the establishment of the NHS with the founding principles of being comprehensive, universal and free at the point of delivery

The NHS is the fifth largest employer of people in the world behind the United States Department of Defense, People’s Liberation Army in China, Walmart and McDonald’s.

The amount the government plans to spend on health in England in 2017/18, or roughly £2,200 per person. That figure was £12.2billion in Scotland (2015-2016).

www.tradepointmagazine.co.uk I 47

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03/07/2017 14:03

feedback

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