Event Coverage
Who CARES? dvCARES Page 9
Ambassadors for Children Page 8
NOVA Awards Community Partnership Page 22
CARES Grand Opening Page 15
Nonprot Turnover Troubles Center for Nonprofit Communication Page 24
What I Have Learned from Helping Weather Victims Dr. Nancy O’Reilly, PsD Page 12
contents january 2013 3
Table of Contents
4
Membership Directory Springfield Cares members listing
5
Letters from the Editor and Publisher
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Christmas Program Event Coverage Ambassdors for Children
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Who CARES? News Round-up for local nonprofits
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11 Annual Round-up Children’s Miracle Network
12 What I Have Learned from Helping Weather Victims Dr. Nancy O’Reilly, PsD
15 Grand Opening & Ribbon Cutting Event Coverage dvCARES
16 Integrity Home Care
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18 Calendar of Events Charity Events for January
21 The Steeler Seaburn Memorial College Wrestling Fund 22 “Reaching for the Stars” Award Goes to the City of Springfield Community Partnership
24 Nonprofit Turnover Troubles Center for Nonprofit Communication
29 Games Fun Stuff
22 staff
advisory panel
Amy Michael Publisher
Gerry Catapang PT, DPT Ken Childers Peter Edwards CIA Rebbecca Fenton COTA/L Jeff Gossman Becky Overend Sharna Rittmaster Beverly Roberts Chris Shaefer Ross Stoops Cara Trask 3 Mary Valloni
Phil Dellasega Creative Director Tom Mezzacapa Graphic Design Kaitlyn Schwers Editor Michelle DeWitt Graphic Design/ Web Maintenance 122 Central Park Square • Springfield, MO 65806
417.849.CARE • www.goicare.com
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Membership Directory Springfield CARES would like to introduce the following Members of the magazine. Members must have non-profit status and provide services to our community. If you are interested in becoming a member, please give us a call for more information! Ambassadors For Children An Operating Agency of the Council of Churches of the Ozarks 500 W Battlefield, Suite B Springfield, MO 65807 417-708-0565 ext. 202 suzzell@ccozarks.org
American Cancer Society (ACS)
Court Appointed Special Advocates (CASA) 1111 S Glenstone Ave Springfield, MO 65804 417-864-6202 www.casaswmo.org
Female Leaders in Philanthropy (FLiP) 320 N Jefferson Ave Springfield, MO 65806 417-863-7700 www.uwozarks.com/flip.asp
3322 S Campbell Ave # G Springfield, MO 65807 417-881-4668 www.cancer.org
Big Brothers Big Sisters (BBBS) 3372 W Battlefield St Springfield, MO 65807 417-889-9136
Breast Cancer Foundation of the Ozarks (BCFO) 330 N Jefferson Ave Springfield, MO 65806 417-862-3838 www.bcfo.org
Good Samaritan Boys Ranch 424 E Norton Rd Springfield, MO 65803 417-864-6698 www.ranchlife.org
GYN Cancers Alliance (GYNCA) 3023 S Fort, Suite B Springfield, MO 65807 417-869-2220 www.gynca.org
The Humane Society 3161 W Norton Rd Springfield, MO 65803 417-833-2526 www.swh.org
Bridges for Youth 1039 W Nichols Springfield, MO 65802 417-864-4167 www.bridgesforyouth.net
Killuminati Foundation www.killuminatiFoundation.org
Children’s Miracle Network
Lost & Found Grief Center
3525 S National Ave Suite 203 Springfield, MO 65807 417-269-5437 www.coxhealth.com/cmn
2840 E Chestnut Expressway, Suite C Springfield, MO 65802 417-865-9998 www.lostandfoundozarks.com
Community Partnership
March of Dimes
330 N Jefferson Ave. Springfield, MO 65806 417-888-2020 http://www.commpartnership.org/
1722 S Glenstone W110 Springfield, MO 65804 417-889-9397 www.marchofdimes.com
Pregnancy Care Center 1342 E Primrose Street Springfield, MO 65804-4224 www.pccchoices.com
United Way of the Ozarks 320 N Jefferson Ave Springfield, MO 65806 417-863-7700 www.uwozarks.com
The Victim Center 819 N Boonville Ave Springfield, MO 65802 417-863-7273 www.thevictimcenter.org
Women Connect4Good DrNancy@womenspeak.com Twitter.com/womenspk www.Facebook.com/WomenSpk www.Womenspeak.com/connect4good/
Youth of the Ozarks Thrift Store (YOTO) 2140 S Campbell Springfield, MO 65807 417-890-7283 www.thevictimcenter.org
The following persons or businesses have sponsored our members: Women Speak, William H Darr, Tom Slaight, ANPAC, Elliot & Robinson, Southwestern Womens Health, dvLaRue Design and Development
Mission: Springfield CARES and GOiCARE.com provide online and print media to the public to create awareness of charitable giving and healthy living in the area as well as give acknowledgment to local businesses that give back to our community. It is our goal to promote local business, provide information and savings to consumers and support the work of the charities where we live. 4 4
Letter from the Editor Dear readers, You’re holding the first Springfield CARES issue of 2013! I hope everyone had a memorable New Years’. We certainly have. Here at the magazine, we’ve celebrated the new year by launching Kansas City Metro CARES and St. Louis CARES Magazine. It won’t be long until CARES appears in Branson and Joplin too. We have also settled into the new office building located on 122 Park Central Square. Next time you’re in downtown Springfield, pick up an issue and have a look. We have a rack with the latest issues on the outside of the building. In this issue, you’ll see photos from the grand opening of the building. Thank you to all who attended! Also in this issue you’ll find event coverage from the Community Partnership of the Ozarks and Ambassadors for Children. In addition, check out our non-profit news section called Who CARES?, articles from Dr. Nancy O’Reilly, the Center for Nonprofit Communication, and more. And as always, if you have an idea for an article that you would like to see in Springfield CARES Magazine, send us an email at info@goicare.com. I hope you enjoy our first issue of 2013. Sincerely,
Kaitlyn Schwers Contributing Editor
Ron Penney CFP®, ChFC® Private Wealth Advisor
Letter from the Publisher
Helping you create the future you envision.
Hello my friends! New Years resolutions abound... For those of you that know me personally, you know that I'm always on the go, always doing three things at once and always working toward the next goal or project. I think it's a great thing to be a motivated person, it can take you far. For myself though, my new years resolution will be to bring more balance to my life. I want to keep going, keep growing and keep working hard, but I
Penney, Murray & Associates Ameriprise Financial Services, Inc.
also want to fit in more family time, more baking, more reading and more smelling of the roses. The tragedies that occurred in 2012 still echo through me a constant reminder that nothing is certain and that our time together should never be taken
1342-E East Kingsley Springfield, Missouri 65804
for granted. As I welcome in the New Year, I set my sights on balancing the scales of
(417) 881-9200
work and home to enjoy the pleasures and challenges of both. I hope this New Year finds you all healthy, happy and blessed in your home life and in your work life. Thank you for being a wonderful part of a caring community. Happy New Year! Warmly,
Amy Michael Publisher
Licensed to provide service in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, IL IN, KS, MN, MO, MS, NE, NY, OK, PA, SD, TN, TX, VA, WA, WI, WY. Broker, investment and financial advisory services are made available through Ameriprise Financial Services, Inc. Member FINRA and SIPC. Some products and services may not be available in all jurisdictions or to all clients. 130179MR0112
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The Center for Nonprofit Communication at Drury University presents:
Nonprofits Weathering the Financial Storm | grant writing | | fundraising | | social entrepreneurship | | working with foundations |
January 16, 2013 | Keeter Center at College of the Ozarks Sponsored by the Slusher Foundation | for more info or to register: npcomm.org 6
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Ambassadors for Children is a service agency of the Council of Churches of the Ozarks that is dedicated to supporting abused and neglected children from Greene County. Through our Christmas Program we coordinated thousands of Christmas gifts for abused and neglected children in our community. Donors also “Adopted� teens in Foster Care for Christmas to provide specific wish list items. After collecting the Christmas gifts, we had volunteers help us wrap gifts for over 600 kids. We are so thankful to our volunteers and community partners who helped make this Christmas extra special for the kids we serve.
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What’s going on in your area? Springfield CARES offers a round-up of news from your local non-profit organizations.
Ozarks Public Television and Mercy Children’s Hospital celebrate Read Across America at 2nd annual event Ozarks Public Television and Mercy Children’s Hospital are excited to announce the 2nd
Ambassadors for Children provides Christmas Gifts to over 600 children in foster care
annual Read Across America in southwest Missouri at the Discovery Center of Springfield on Saturday, Feb. 23 from 10 a.m. to 4 p.m. On this day, guests can take
Photo provided by Hannah Combs
advantage of reduced admission to the Discovery Center of $7 per person. Kids will have a chance to hear Dr. Seuss stories including The Tooth Book, Hop on Pop, One Fish, Two Fish, Red Fish, Blue Fish, Horton Hatches the Egg, The Butter Battle Book, and McElligot’s Pool. Guests can also take part in Seuss-themed activities that relate to each of the books and interact with doctors from Mercy. The Cat in the Hat will be there to greet guests and pose for photos.
Ambassadors for Children, an agency of the Council of Churches of the Ozarks, provided Christmas gifts to 616 foster children in
March of Dimes Missouri announces new leadership for its state board March of Dimes Missouri Chapter is pleased to announce that J. Kim
Greene County. The referrals for children this year are up 16% over 2011. “This outreach wouldn’t be possible without the help of volunteers and partners in the community,” stated Sondra Uzzell, Agency Director.
Tucci will assume the position of Board Chair effective January 2013. Tuc-
Vital partners with this Christmas outreach
ci is no stranger to Missouri, or March of Dimes, having served on the board
included Murney Realtors (“adopts” and
for more than eight years.
wraps gifts for 198 children), Crosslines (pro-
A successful restaurant entrepreneur, Tucci is president and co-founder of The Pasta House Co., the largest, locally owned restaurant chain in the state.
vides toys), and numerous other community businesses, churches and individuals.
Over the years Tucci has served on dozens of boards, committees and foundations. He has received awards and honors from nearly 40 Missouri organizations including more than 20 “Man of the Year” awards. He was also named one of the “Top 100 Business Leaders” in the St. Louis region by the St. Louis Business Journal. 9
Fulpower Enterprises Indoor and Outdoor Ser vices Tree Care & Removal s Stump Removal Tree Hazard Assessments s Landscaping Gardens s Fences s Excavations Preventive Maintenance s Lot Clearing Clean Up and Hauling Improvments s Home Maintenance Repairs s Water Drainage Solutions
fulpower.enterprises@yahoo.com P.O. Box 9702 Springfield MO 65801
THE SKY’S THE LIMIT
TO WHAT WE CAN ACHIEVE when we all work together. Empire Bank and Central Trust are pleased to support our community and member organizations of Springfield CARES.
MEMBER FDIC
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Children’s Miracle Network Hospitals Announces New Program and New Website. Children’s Miracle Network Hospitals is excited to ring in the New Year with a lot of upcoming opportunities to serve our mission of providing awareness for our local kids
with medical needs. We have several new and eager faces on our team and look forward to building a relationship with the families we serve and with our caring community. Looking back on 2012, we feel blessed and humbled by the generosity of our donors, partners, volunteers, and friends of Children’s Miracle Network Hospitals. Without their support, we would not be able to serve the number of children we do in our surrounding 32-county service area.
Our dollars raised this year have gone to reach countless families in the Ozarks. We have provided direct financial assistance for prosthetics, wheelchairs, leg braces, hearing aids, prescriptions and travel expenses for out-of-town doctor’s appointments. Our dollars have also gone to purchase life-saving equipment for our area hospitals, ambulances, and schools. CMN Hospitals has provided financial assistance for our families whose children have been hospitalized due to an illness or accident. Our dollars raised also go to fund our C.A.R.E. Mobile program, which is a mobile health clinic that provides access to health screens and immunizations to children with limited access to health care. CMN Hospitals also believes in supporting educational programs that help to prevent illness and injury and better the health of children living in our community.
eating habits, and fun ways of getting exercise. This program teaches our kids about how their everyday choices will affect their future health. We hope to implement other programs like this to improve the health and wellness of the children in our community. We closed out 2012 by introducing our new website: www.coxhealthcmn.com. Please check it out, and if you would like to stay up to date on the latest from CMN Hospitals, sign up to receive our e-newsletters. Don’t forget to “Like” our Facebook page, “Children’s Miracle Network Hospitals of CoxHealth,” and follow us on Twitter “coxhealthcmn.” We want to wish our community warm wishes and many blessings in the New Year!
This past year we were excited to announce a new program to Children’s Miracle Network Hospitals. We believe that instilling healthy habits in our children from the beginning will make a difference in their future health and the health of our community. This past year we received a grant from Kohl’s to fund the Kohl’s CARDIAC Kids Program, a program that educates our local kids on proper nutrition, healthy
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I
f you are like me you watched the coverage of Hurricane Sandy on CNN or HLN or Fox News and feeling overwhelmed by the devastation (they called Sandy the Perfect Storm of 2012). I hate to say it, but this is becoming an all-toofamiliar scene of men, women and children finding themselves without their homes, their businesses and their beloved communities. Disasters just suck…there is no better way to say it. I have seen this up close and personal. I
communities ravaged by tornadoes in my own Missouri and driven down the road to Joplin and Pierce City to help people recover from the worst of the worst conditions. I got into this work through my training as a clinical psychologist. We were taught to help people in emotional crisis, who were struggling with traumatic events and all manner of human drama. After I completed my Doctorate in Psychology, I ran an Employee Assistance Program for a large regional hospital. More human trauma. Then I responded
have that fuzzy friend by their side). They are grateful to be alive and to have an opportunity to rebuild. It takes time for them to grasp what has happened and thank God they have this protective reaction because the days that follow will be filled with their new crisis reality. Often there is no way to understand why, but they can accept and do move on even though their lives are forever changed. So many of them immediately see cause for hope and thanks, saying, “At least we have each other.” Sure, some do better than others. Of course resources, insurance and supportive extended families make all the difference. Employers who provide jobs and keep the doors open––no matter what––are crucial to sustaining families. One of the most common things I have witnessed in such uncommon times is that in general, people do very well with disasters. It prompts them to reflect. All their concerns about material stuff fly right out the window. Some people find their faith challenged. Others literally lose their faith and blame God for all the bad things that have happened to them. But overall, I have seen that faith generally grows and people find a bright light in all the darkness. The faith journey is like the cross that people erected at Ground Zero at the Statue of Mother Mary holding a rosary in her unbroken hands, which became a holy place. People pull together, their strength grows in determination and they burn with a renewed fire to not give up.
am a crisis responder and a trained traumatologist. I have been all over the United States. I have helped in communities in California where fires burned thousands of homes. I have worked in New York and New Jersey helping families that lost loved ones to the bombings of the Twin Towers. I have been to New Orleans and Florida after hurricanes took lives and damaged miles and miles of homes and property. I have helped in 12
to 911 and more famous weather emergencies. Does it get easier to do this kind of work? No, it does not. Still, it is by far the most rewarding and important thing I do to help others. I have said many times about the couples, mothers and children who come to shelters seeking help, they are resilient and hopeful. They show their joy because they have each other (or they
It’s amazing to see how—even in the worst of times—people take refuge in connecting over little things. When I was at the World Trade Center tent helping the first responders I think what impressed the local people was how far so many of us had come to help others. We never really know how much others care until someone shows up from another coast or another country.
Learned
I still remember talking with one of the ATT responders working on the phone lines in New York. When he found out where I was from, he smiled, scratched his head and said, “You know I have never met anyone from Missouri.” I told him he was lucky “because I was wearing shoes.” He got a kick out of that and we both laughed and savored the moment before we both went back to work helping with the recovery.
What
I Have
Some of the most enduring losses people grieve are the mementos, the photos and precious objects that belonged to their beloved mother or father. Of course, the deepest pain surrounds the loss of family ties, the agony of losing a loved one.
One thing these survivors have in common after a disaster is they all look at the skies differently. They watch and wait and wonder if it will happen again. They watch for tornadoes in Joplin and Pierce City; all along the eastern seaboard and the gulf they watch for hurricanes; in New York and New Jersey they watch for low-flying planes. They erect memorials like the reflection pools at the WTC site. They build parks and conduct ceremonies so they will never forget those that have been lost. They find ways to cling to one another when the hurt comes back. No, you never get back to where you were. For some, life gets better, others remain trapped in their grief. I like to think that with each loss, with each disaster, we learn a little more about making better rescue efforts, providing better recovery services, and supporting amazing organizations like the Red Cross, Salvation Army and Catholic Charities. I am proud to work with all these groups and I offer thanks to those whom we serve. They teach us much about life, love and resilience. It’s what life is really about. We are all connected and if one of us suffers we all suffer, so we must –and do–help each other.
from
Helping Weather
So, what do they do to survive such devastating losses? They learn a new normal and they go on. They discover a new way to do things, they rebuild, they move into a new home, they learn new ways, they get angry, they get sad and they get depressed. They experience every emotion in Elizabeth Kubler-Ross’s theory of death and dying: shock, bargaining (this cannot be true), anger, depression and eventually some of kind of acceptance. Loss is loss and we have similar reactions even while each of us is a unique individual.
Victims By: Dr. Nancy D. O’Reilly, Psy.D.
Dr. Nancy O'Reilly is a clinical psychologist and public speaker that counseled survivors in New York City after 9/11, in Louisiana after Katrina and in Joplin after the tornado. She founded WomenSpeak, an online resource. She is an author, public speaker and researcher dedicated to Empowering Women From Trauma to Triumph. At www.WomenSpeak.com, she offers guidance and stories and hosts regular podcast“Conversations with Smart Amazing Women.”
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January 26th at 6:00 pm Super Bowling for CASA SW MO
Enterprise Park Lanes $150/team or $35/person
Food is to be included!
Don’t want to pay the entry fee yourself? Find a business to sponsor your lane for $225 and have your team fee waived!! Westside Wacky Bowling for any skill level bowler
Raffle Drawings & Bowling Contests
Help give kids a voice, support CASA Can’t play but have a great prize to donate? Ready to sign up or need more information? Visit http://www.westsideoptimist.org/ for more information! You may email us at info@westsideoptimist.org 14
dvCARES Corporation, which houses CARES Magazine and dvLaRue, held a grand opening and holiday celebration for their new office building on Dec. 6. The office is located on the downtown square at 122 Park Central Square next to the Coffee Ethic. dvLaRue and CARES Magazinest cut the ribbon with the Chamber to kick off the celebration. Along with the opening, CARES formally launched the new St. Louis CARES and Kansas City Metro CARES Magazine.
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c a l e n d a r january 4 | 6:00-8:00pm
14 | 5:30pm
The Library Station - If it's Friday night it’s Teen Friday Nights, there's something going on at the Station just for teens. Stop in for games, crafts and special events.
CASA (Court Appointed Special Advocates for Children) - Information night at the CASA Office.
4 | 6:00-10:00pm
15 | 9:00am-12noon
Downtown Springfield - The first Friday of each month, join the galleries of the Downtown Arts District for a multifaceted evening of art, music, food and fun in more than 25 participating venues.
Discovery Center - Scout Night. Activity stations available to support a variety of achievements and badge requirements. No pre-registration required for Scout Night at the Museum. Non-member: Scouts $12, Adults $7; Member: Scouts $7, Adults free
8 | 10:30am-4:30pm
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Our Springfield-Greene County Parks are Celebrating 100 Years ~ 1913-2013 - Take a step back in time and see how our parks have contributed to the community and its people for over 100 years. Enjoy wonderful images and artifacts of sports, picnics, boating, playgrounds, wild animals, camps, caves, springs, ice skating, lakes, swimming, amusement rides and skating rinks.
8 | 12:00noon-1:00pm Park Central Square - A ceremony to honor the sesquicentennial of the 1863 Battle of Springfield and dedicate 12 new historical markers will feature troops in period costume and historic demonstrations.
8 | 6:30pm
Discovery Center - Science Sprouts.The 3rd Friday of each month through February we invite all young learners up to age 6 to learn, explore and discover a different topic each month. January's theme is The 5 Senses. Enjoy story time with Park Central Library at 10am & 1pm and a special science demonstration at 11am & 2pm. General Admission applies.
26 | 6:00pm
CASA - Super Bowling For CASA, Help give kids a voice, Support CASA!! CASA and the Springfield Optimist Club International are teaming up to support kids through bowling. Teams are $150 or $35 per person, sponsorships available. For more information visit http://www.casaswmo.org/
Brentwood Branch Library - Foreign Film Festival. Today's movie "Warrior," rated R, Hindi, English subtitles. Admission is free.
If you have a charitable event you would like to add, please email us at events@goicare.com
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Save the Date 4th Annual
Memorial
&5K
BALLOON Release
Run/Walk
Thursday May 23, 2013 Jordan Valley Park Become a Sponsor Diamond Sponsor
Silver Sponsor
$5,000 Identification as an event sponsor on print material, Lost & Found website with Facebook &Twitter support Prime location of company logo on event t-shirt Prime location of company logo in print advertising Optional banner placement at business Signage at the event Recognition in Lost & Found newsletter Eight-free run/walk entries
$1,000 Identification as an event sponsor on print material, Lost & Found website with Facebook &Twitter support Recognition in print advertising Signage at the event Recognition in Lost & Found newsletter Four-free run/walk entries
t t t t t t t
Gold Sponsor
Releasing Grief & Celebrating Lives
$2,500 Identification as an event sponsor on print material, Lost & Found website with Facebook &Twitter support Company logo on event t-shirt Logo recognition in print advertising Optional banner placement at business Signage at the event Recognition in Lost & Found newsletter Six free run/walk entries
t t t t t t t
t t t t
Bronze Sponsor $500 Identification as an event sponsor on print material, Lost & Found website with Facebook &Twitter support Signage at the event Recognition in Lost & Found newsletter Two free walk/run entries
t t t t
Contact Ashlyn Moore: amoore@lostandfoundozarks.com
Lost & Found Grief Center’s mission is to provide grief support services in a safe and supportive environment, at no charge, to children, young adults, and their families grieving the death of a loved one.
The Steeler Seaburn Memorial Wrestling Scholarship Fund was created due to the death of Willard High School student and wrestler, Steeler Seaburn. Steeler’s life came to a tragic end when he was killed in a vehicle vs. pedestrian accident on April 6, 2012. Steeler’s goal was to continue his education and wrestling career in college after graduating high school in May of 2012. The community of Willard came together by establishing a memorial scholarship in his name to offer financial assistance to young men and women in their endeavors to follow the same dream as Steeler.
dedication and leadership. He could motivate his teammates to do whatever it took to excel and, in the end, have them convinced it was their own idea. He loved and respected his coaches to the point he was not just their student, he was their friend. He made himself available at anytime to his team and teammates, not because he had to, but because he wanted to. He made sure that life never got too serious, because “you only live once”. In school, he struggled to maintain a “C” average, but would cut wood on the weekend because he recognized “it had to be done”.
Starting wrestling at the age of seven, Steeler may have not been the biggest, the smartest or even the most talented kid; however, Steeler’s gifts came in the form of
Steeler CHOSE to dedicate himself to the sport. He CHOSE to continue wrestling in college, with the goal of earning a teaching degree and coaching high school wrestling. What he didn’t choose was to have his life end at 18, and through this scholarship fund, we choose to honor him and his perseverance.
by Heather Robbins Photography
The Steeler Seaburn Memorial Wrestling Scholarship Fund, much like Steeler, is truly a “one of a kind” in Southwest Missouri and the nation. It is our hope and dream to help provide funding to his fellow wrestlers by bridging the gap between school scholarship offers and what is still owed by the student. Additionally, while promoting the Scholarship Fund, we will be able to bring more attention to the sport of wrestling. Currently the scholarship is
available to 24-schools
in the Southwest Missouri area. Included are all the by Bob Loderhose schools from the Big and Little Central Ozark Conference, all five of the Springfield schools as well as Monett, Seneca, Carl Junction and McDonald Co. While there is no preset dollar amount or number of scholarships, our goal is to provide multiple scholarships for significant amounts, depending on the candidates and funds available. In this, our first year, we will be awarding a total of $10,000.00 in scholarships.
Please visit our website
www.TheSteeFund.com for more information about the fund, as well as upcoming events, fundraisers, volunteering and donation opportunities.
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º9LHJOPUN MVY [OL :[HYZ» Award Goes to the City of Springfield.
Each year Community Partnership recognizes individuals and organizations that have made the greatest positive impact on their neighborhoods through its Neighborhood Organization Volunteer Awards (NOVA) banquet. The theme of this year’s NOVA banquet is “It’s a Wonderful Life,” because we can’t imagine what our community would be like without our neighborhood volunteers. The City of Springfield was presented with this year’s ‘Reaching for the Stars’ award in recognition of its outstanding partnership and commitment to neighborhood betterment and the mission of Community Partnership.
Community Partnership of the Ozarks is a non-profit organization serving 21 counties and more than 60,000 individuals annually in southwest Missouri. Our three divisions - Substance Abuse and Violence Prevention, Neighborhood and Community Initiatives and Children and Child Well-Being - work together to facilitate and promote the building of resilient children, healthy families and strong communities through collaboration, programming and resource development. Community Partnership is well recognized for its ability to generate outcome-based results and leverage resources that lead to innovative and cost effective solutions. For more information, visit www.commpartnership.org.
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Nonprofit Turnover Troubles
by Dan Prater The Center for Nonprofit Communication at Drury University dprater@drury.edu
Benjamin Franklin once said "In this world nothing can be said to be certain, except death and taxes." Had he been talking about nonprofit organizations, he might have said "...except death, taxes, and employee turnover."
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Crash and Burn Nonprofit employees are dedicated, hardworking, and passionate people. They are experts at working with few or no resources, often in less-than-perfect conditions. Compared to other sectors, they are able to accomplish more with less. There are so many needs to be met it seems there is no end in sight. Because the need is both great and urgent, nonprofit employees go full blast. They come in early, work nights and weekends. Seven days a week. It's a frenzied pursuit of the mission. A study by the Brookings Institution revealed seventy percent of nonprofit employees strongly agreed that they always have too much work to do, and that burnout was a problem in their job. "Burnout" is a state of emotional distress, physical exhaustion, lack of enthusiasm, and depression. According to the Mayo Clinic, burnout comes from a variety of factors, including a heavy workload, unclear job expectations, stressful or chaotic work environment, and having a job that doesn't match your skills or interests.
Considering how many nonprofit organizations function in chaotic environments, responding to emergencies and life-threatening situations (or deal with clients who live daily in a similar environment), it's no wonder employees suffer from burnout. When employees suffer from burnout and job dissatisfaction, the nonprofit suffers turnover.
The Cost of Turnover An April 2012 article in the Chronicle of Philanthropy says the average tenure of a nonprofit employee is only 16 months. Several years ago I was part of a small nonprofit organization that had 6 full-time employees that experienced this problem. In a period of three years, they had 22 different people (filling four positions) working for them. The implications of such a high turnover rate can be devastating. There are various figures used to estimate the fiscal cost of replacing a lost employee. Costs associated with recruiting, hiring, and training a new employee range from 150 percent of a salary, to as low as 25 percent. Using the low-end 25 percent rule-of-thumb, employees making $35,000 annually would have a turnover cost of $8,750. Applying the 150 percent rule, turnover would cost the organization $52,000. Other costs associated with employee turnover include loss of services to clients, additional workloads placed on other employees, and a loss in donor confidence. Donors want to give to people they know and trust. Seeing a new executive director or development director every 6-12 months causes them to wonder about the stability of the organization.
Causes A report by the Johns Hopkins Nonprofit Employment Data Project found other reasons why nonprofit agencies have difficulty in retaining employees. 1. Low pay 2. Limited opportunities for advancement 3. Lack of competitive health benefits The nation's economic crisis has created a harsh environment for nonprofit organizations. As they continue to meet a wide variety of increased community needs, they are forced to do so with reduced funding from the government and donors. Increased workloads and pressure on workers, high stress, and fewer funds to support them have resulted in employee dissatisfaction and increased turnover.
Retaining Your People Leaders in organizations must focus on retaining good employees. (It's OK to let the poor performers move on!)
employees in a competitive manner or to offer them career advancement. So they must find inexpensive ways to retain good people.
1. Create a culture of caring. It's almost ironic that nonprofit leaders would have to be reminded of the importance of caring for people. After all, that's what the organization is all about. Most nonprofit mission statements focus on helping people—those outside the organization (sometimes referred to as "clients"). Yet in some cases, the organization overlooks the needs of its own people, providing little or no attention or support to their own staff. When organizations fail to treat their staff with the same care, respect and dignity that they treat their clients with, it causes employees to feel devalued. A simple, cost-effective way to demonstrate a culture of caring is allowing employees autonomy and the flexibility to respond to personal needs. Taking time off to go to a dentist's appointment or working from home so they can care for a sick child helps an employee balance the needs of home and work without having to choose between the two.
2. Create a culture of communication. Listening is a sign of respect. When leaders take time to listen to employees, they feel valued. Set up and keep regular times where employees have access to leaders to discuss ideas and issues, in both group settings as well as one-on-one. I once had a boss who every year asked me where I wanted to go (in the company). With that information, she formed a plan to help me get there. She provided training and experiences that would lead me closer to my goal. Her interest and investment into me created a loyalty to the company. Other ways to communicate include providing clear job descriptions and giving your staff the opportunity, at least annually, to complete an anonymous survey where they can freely express their feelings about the organization and its leadership.
3. Create a culture of celebration. It's easy to get bogged down with tasks. But it's important to take time to celebrate successes, both organizational and personal. Show pride in your staff by honoring them and telling others how important they are to your organization. It does not have to be elaborate; even a card or a note goes a long way. These measures won't eliminate all employee turnover, but will certainly help your staff to know they are highly valued and will cause them to be less likely to seek out better ground.
Most nonprofit organizations lack the means to compensate their
www.NPcomm.org
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You are cordially iinvited nvite ed to attend the 8th Annual Annual
Saturday, February 9 9, 2013 Event starting at 6 p.m.
alentine a entine Gala a Vale
Regional Re egiiona l Gi Girls rls SShelter h e lt e r In support In p of
The event ev vent is held at the Hilton n Garden Inn, 4155 South h Nature Natur re Center Way at 6 p.m. .m. cocktail hour, silentt auctio on, music by the Randy Rand dy Hamm Duo. 7 p.m. p.m m. auction, dinner dinne er 8 p.m. DJ and dancing ng $75 per person, $500 0 table per ta p able of 8. RSVP by y January ary y 31
Call
417-862-9634 417-862-9634 For more inf information www.care4kids.org formation or visit www. .care4kids.org
Regional g Girls Shelter, locatedd in Springfield, Missouri, is a non-profit -profit residential treatment program program f girls for i l ages 11 to 21 who have ha ave been removed from their homes homes due to neglect or abuse. Often Often more these girls arrive with no mor e than the clothes on their backs. backks. They are provided a stable place pla ace to live, food, clothing, mentoring mento oring and counseling to facilitate a successful outcome. The Regional Regio onal Girls’ Shelter Advisory Board raises r w basic necessities and educationeducation tionfunds to provide the girls with al outings. All proceeds from the Valentines Day Gala support ort these activities
Tickets may b be e purchased online e at: www.care4kids.org/RGS www.care4kids.org g/RGS
Wishing All a Joyful 2013!
!"#$%&'#((()$*$+)(+$,$-./01$,2304$51$,6/37894:;1$<=$&>%)"$| www.gynca.org 26
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U Z B V L S F R O S T G N S P
H H X O I G U U V D U Z K P T
M U B Y Z S M T Y A P I D S N
E A R Z Z W T A Z S I O P A B
J C X L A B O R L N B W M S N
Z G A U R Y Z E G Y L W S I U
E Y R L D N D P N T O H N O G
S K Z I P D R M A N W O E V K
L M F W I E J E S G E B T J D
T A Q N C B R T H C R V T E E
E L G I U U W I G T O B I P T
F S E I R R U L F U A C M Z H
L X S N O W B A L L S E O E Q
L K U V B B L E V O H S W A R
BLIZZARD BLOWER COCOA FIREPLACE FLURRIES FROST ICE MITTENS SHOVEL SKIING SLEDDING SNOWBALL SNOWMAN TEMPERATURE WEATHER
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