My Say Summer

CornwallCare y Say Because we’re individuals

M

SUMMER 2014

CARE HOMES IN THE

SPOTLIGHT FINDING OUT WHAT’S BEEN GOING ON

AND THE WINNER IS...

CORNWALL CARE WINS TRAINING AWARD

WHEELCHAIRS ON ICE THERE IS NO AGE LIMIT TO TRYING NEW EXPERIENCES

Eden Project ice rink “Acting with Passion to Achieve Extraordinary Care… Because we’re Individuals”

Welcome

to the 2014 Summer Edition of My Say

Cornwall Care is on track to have its best year ever.

We have the best trained carers and nurses in the County if not the Country, so that is something to be proud of and shout about. We have some exciting new services and changes taking place in Cornwall Care in 2014, one of which is our new website that was launched in the spring – if you haven’t seen it yet go to www.cornwallcare.com and let us know what you think.

One of our biggest challenges for this year will be to provide the exceptional residential care we are well-known for, whilst keeping up with the growing demand for care of individuals in their own home.

We are still running the ‘Recommend a Friend to Cornwall Care’ scheme where you can earn up to £300 for each caring person you introduce to work for the organisation, a great way to earn some extra money!

In the spring, Cornwall Care won the Best Employer Award at the National Skills for Care Accolades 2014.

This is a fantastic achievement and well deserved, reinforcing how committed we are to providing quality training and development to all who work at Cornwall Care.

Thank you all for your hard work over the last year and thank you for your constant, caring commitment to all our residents and clients of Cornwall Care.

Anticipating a happy, warm and dry summer for us all,

Douglas Webb CEO.

Contents

My Place - Care Homes Spotlight ..................................3 Trengrouse - Helston ..................................................3 Trevern - Falmouth......................................................4 The Green – Redruth .................................................5

Cornwall Care Events......................................................5 Cornwall Care Services Spotlight ...................................6 Admiral Nurse Team ...................................................6 Supported Living .........................................................6 My Choice ....................................................................7 News at Cornwall Care ...................................................8 Cornwall Care wins Training Award ..........................8 Wheelchairs on Ice! ....................................................9 Fun and Games .............................................................10

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MY PLACE CARE HOMES IN SPOTLIGHT

Trengrouse - Helston WHAT’S BEEN HAPPENING… • Flora Day dancers came to Trengrouse in May to Dance their way through all the lounges. Last year Mountford joined the celebrations and it was a great success. Posh hats were bought for the residents last year, and they wore their fancy attire and joined in with the merriments.

• We are liaising with RNAS Culdrose to propose a visit with our clients to view their planes and memorabilia. They have an Air Day in July but, we have found this to be a bit too noisy for some clients.

Stewart Wills Lead housekeeper from Mountford

• We took part in the successful ice-skating trip which is featured in the news section of this My Say. Our residents and staff had a fantastic time.

Congratulations...

✶ Happy Birthday to Alan Evans (RGN) who was 50 on the 28th February.

Residents enjoying umbrella therapy

✶ Congratulations to Andrew and Kayleigh Greet who have announced that they are expecting a baby this year. ✶ Happy Birthday to Janice Hunt and Katrina Liam who are both celebrating special Birthdays in July.

EVENTS...

17th July Summer Holiday Pantomime - about a tour of the world where they travel to Amsterdam, Paris, Italy, and USA. Performance by Cat Pyjamas production LTD.

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Trevern - Falmouth WHAT’S BEEN HAPPENING…

• We are having a memory tree planted in the garden. Our staff and relatives families are invited to hang rememberance and wishing ribbons on the branches.

• Sharon (the lovely laundry lady) has written a poetry book based on her experiences with her own mother and residents she has met over the many years she has worked at Trevern.

Fingers crossed we can gain sponsorship to have it printed.

• We are delighted to welcome our new Lead Housekeeper Lee Grounds–White and he is already making a huge difference to our team here.

EVENTS...

June

We held a charity car wa sh in June, and raised £150 for ou r residents

In the Press…

Trevern made the press when Nikita Hunter from Falmouth put her artistic skills to use by transforming the glass walkway into an underwater scene; complete with crabs, fish and a mermaid.

Trevern wanted some artwork to decorate the walls and Anne Morrison (member of our staff) recommended her granddaughter for the task.

During the school holidays Nikita hopes to paint is some colourful beach scenes on canvasses for the walls in Trevern. It’s all about bringing the outside in and to try to brighten up the communal areas of the home to give everything a lift and make people smile.

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The Green Redruth WHAT’S BEEN HAPPENING… • We had a lovely Valentine’s Day here at the Green, we decorated our lounge area with cupids, hearts, kissing lips etc. The Kitchen staff made heart shaped cookies and a lovely hart shaped cake. We had a lucky square board at £1 a square selling 50 to win a bottle of bubbly, box of chocolates and a cuddly toy.

Congratulations...

✶ To Sarah Richards w ho gave birth to a beautiful ba by girl, “Madison” weighing just over 9lbs. ✶ To Chantel Benny on her engagement to Jason Ri chards.

We will start buying our hats! ✶ Happy 60th Birthda y to Alan Tucker.

EVENTS...

• On the 28th of June, we celebrated Bonnies 100th Birthday. It was a fabulous day, with a good old fashioned knees up! We enjoyed a lovely BBQ, retro games, cocktails and music through the generations - Happy 100th Birthday Bonnie!

• Our lovely chickens are now laying and some of our residents are enjoying the benefits from having them.

Cornwall Care Events All of our homes do their own fundraising for their comfort funds. This money is spent on the residents for presents, days out, entertainment, activities and events. Being able to provide these to our residents is essential to wellbeing and to encourage local support for our homes.

Please support your local care home by attending one of their events, they’d love to see you!

Please forward your open event details for October, November and December to: laura.gale@cornwallcare.org.

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We will be celebrating a special residents 100th Birthday in June

Meet Henny Penny!

Our famous summer fete will be on 12th of July, so pop it in your diary now.

Dates for the diary!

19th July - St Breock, W adebridge Summer Fa ir 26th July - Blackwood , Cambourne Summer Fair 2nd August - Headlan ds Carbis Bay Summer Fair 2nd August - Trevarna, St Austell Summer Fair 10th August - St Marti ns, Camborne Summer Fair All Events start at 2pm

CORNWALL CARE SERVICES SPOTLIGHT Cornwall Care provides many services; under the spotlight this time are the Admiral Nurse Team, Flexipool and My Choice.

Admiral Nurse Team ABOUT US…

Admiral Nurses specialise solely in dementia care.

They provide families and carers with emotional support and the tools and skills they need to understand and take care of someone suffering with dementia.

We work in partnership with Dementia UK to help families through their the dementia journey.

As well as practical and psychological support, our Admiral Nurses can offer advice on tough decisions, such as treatments and residential care. They also liaise with other healthcare professionals on behalf of the family, helping them understand the different areas of the health and social care system involved with their loved one’s condition.

Admiral Nurses provide a free service which is initially offered on a short-term basis, but family carers are easily able to access support as they need it. We usually work with people caring for dementia sufferers in their home, but if your loved one is in a residential home we can still offer assistance and advice if you need it.

EVENTS...

21st March at We had our official launch on the tion Centre, in the Health and Wellbeing Innova ut this new service Truro. We are really excited abo comprises of for Cornwall Care, and our team and Margaret Loraine Butterworth, Saul Mason d love to hear Lovell. We’re here to help and we’ ut Admiral Nurses from you. To find out more abo and dementia care see: -nurses/ www.cornwallcare.com/admiral

Admiral Nurse Official Launch

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Congratulations...

My Choice ABOUT US…

My Choice Community Services covers all of Cornwall. We provide care for people living in their own homes including people with learning disabilities, mental health issues, dementia care, complex needs and domestic support as well as assisting people to access their local and wider communities.

Gillian Higgins celebrated her 60th Birthday in February. Gill thought that if she escaped from the co untry no one would make a fuss on he r birthday… little did she know her tea m had other plans! With permission fro m the clients, the carers mapped out he r route the day before she had annual lea ve and left posters in clients homes.

Then on her last shift Gill was confronted with the posters!

We have 14 team leaders who manage different geographical locations around Cornwall. The team leaders manage the staff teams and ensure assessments and care profiles are current and up to date.

The team leaders also visit the customers in their area on a regular basis to monitor quality and ensure that the customers are happy with the service they receive from us.

Did you know…

• We support people of all ages and with a huge range of different needs • We help people get out and about • We help people access medical appointments and help them to get what they need • We provide 24 hours care and bespoke supported living services to people • We liaise with family, friends and other professionals to ensure that people’s needs are being met

We’re Recruiting…

Call 01872 261787 to speak with our HR department today.

If you introduce a friend or family member to Cornwall Care, you could receive up to £300 as a thank you bonus

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Flexipool Team Our Flexipool service is an internal agency; our care homes get in touch when they need cover for shifts and we provide them with competent and trained employees. We work as a health care team to provide a twenty four hour seven day week service, to be flexible to the needs of our customers.

Capable of meeting a variety of nursing and care challenges, our Flexipool members are ready for any eventuality and can hit the ground running when we slot them into one of our busy teams.

We want our Flexipool members to feel as much a part of Cornwall Care as our full-time staff. We’ll support you and look after your training needs so that you can fulfil your role and embrace the values we have in caring for people.

Flexipool is ideal for professionals who are looking for flexibility in their work/life balance without the long-term commitment of a full time position. If this sounds like you, please get in touch to find out more about joining us.

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NEWS

at

Cornwall

Care

Award for unique training

Cornwall Care has scooped a national award applauding its unique culture and staff training, which places the needs and loving care of the people they look after at the heart of everything they do.

The Accolades Awards, which are in their eleventh year, reward the best of the best providers of adult social care. They are not presented to individual care workers but applaud organisations and employers committed to delivering high quality care and developing their workforce. The awards scheme also shares and showcases best practice.

staff training so that Cornwall Care staff have the skills and knowledge, particularly related to dementia care, to carry out their duties to a high standard. Douglas Webb CEO said “As a major employer in the county we are delighted to bring this award back to Cornwall. At a time when we are actively increasing the number of nurses and domiciliary care staff we employ applicants can be assured that we will support their professional and personal development to an award-winning standard.”

Our Education Practice Development (EPD) team is committed to providing relevant and inspiring

Congratulations to ALL Cornwall Care employees for this well-deserved award.

We won the category winner of the Skills for Care Accolades Best Employer (of over 250 staff) 2013/14 at a gala event in Birmingham, back in the Spring.

Cornwall Care Celebrates

National Nurses’ Day Cornwall Care celebrated national Nurses’ Day on Monday 12th May with a specially made ‘Thank you’ card designed by a resident from Trewartha. Over 1000 cards went out to staff who make a fantastic contribution to quality nursing and health care for older people in the county.

The annual awareness event coincided with the birthday of Florence Nightingale who developed nursing practice standards which have stood the test of time and underpin nursing principles today.

Bridget Varney, Deputy Director of Operations at Cornwall Care said: “We recognise that our staff are our greatest asset. National Nurses’ Day is an opportunity for us to pause and reflect on the hard work, dedication, compassion and skills of our nurses and the Health Care Assistants.”

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Cornwall Care know that it takes a lot of people on the frontline and behind the scenes to provide high quality care and we wanted to acknowledge their wonderful contribution too. So in addition to the nurses and HCAs, thank you cards were also given to our housekeepers, home managers and administrators, domiciliary support staff, our inhouse training service and the Admiral Nurses team.

A big ‘Thank You’ to all our caring employees for your hard work and commitment.

Wheelchairs

on Ice!

Twelve of our residents and their carers from Trengrouse, Woodlands and St Breock braved the weather to take part in wheelchair ice-skating at the Eden Project ice rink on 12th February. Inspired by Angie Bray, administrator at Trengrouse, the day was a huge success and both residents and their carers had a wonderful and memorable experience. Most of the residents that took part were in their seventies, eighties and nineties proving that there is no age limit to trying new experiences.

A thank you note: “On behalf of the family and myself, may I thank you and your staff for arranging, and taking PB and some of your relatives to Eden last week. It sounds as if it was a resounding success, and a most enjoyable outing for all, in spite of the weather conditions. It was thoughtful and kind of you all to do this, and hopefully most beneficial as well. I understand that PB was laughing most of the time. All this goes to reinforce in my opinion that you have a well-run, considerate, and most helpful team, for which I wish you all well and give my thanks.” - From a loving husband and Trengrouse resident.

Sandra Manley pushin g her mum Sylvia Lucas

A big Thank You to those who took part especially; our residents, the Eden Project , Angie, Julie Jackson, and of course to our amazing hardworking ice-skating carers and support staff - some of which had never skated before!

If you would like to see more pictures of the Ice-skating day trip… we have lots, courtesy of Trengrouse!

If you think of a fun experience that you think our residents might enjoy to ‘make their day’ – voice your ideas and get in touch.

Email- marketing@cornwallcare.org

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Fun & Games Just for fun, find these 14 Cornwall Care words: CAKE CARE COMMUNITY FAMILY FRIENDSHIP HAPPY HOME INDIVIDUALS LAUGH LOVE MEMORIES MOMENTS RELATIONSHIPS SUPPORT

C Q L X K T C Z

Q Q Q N B R O L

P P A J Y O M W

E L L J A P M N

Y U Y S F P U K

L H H W W U N F

I S A E S S I N

M E P V T R T W

A J P C N V Y P

F I Y S E P W E

U E A V M K T H

A E M F O T N X

D O I Y M W K U

Y M S L A U D I

X U R K A F R I

R E L A T I O N S H H W P B I Q L S Z C

I I

P S V E J O I N

O M E R M

A E V O L

A R N H Q

W E K A C

E S W P W

U E H Z S

P I G U O

C R U D P

W O A T S

F M L B V

G E S E Q

H M H J O

I D D P N S E I H I E I F I P

To win these chocolate goodies from Kernow Chocolate... www.kernowchocolate.co.uk Answer the following question in less than 25 words;

What does Cornwall Care mean to you?

Send your answer, name and contact details to marketing@cornwallcare.org or via the internal post for the attention of the Marketing Department, alternatively you can send us a message on Facebook.com/cornwallcares The Best answer will win the yummy chocolate and be published in the next edition of My Say.

Thank you for reading the Spring My Say, if you have any stories, news or events that could feature in the Summer Edition of My Say, please forward the content to Head Office marketing@cornwallcare.org Newsletter Signup – Great for residents, friends, family and staff to keep up to date with everything that’s happening at Cornwall Care, go to www.cornwallcare.com to sign up.

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