PORTFOLIO 2018
UX + ID
I'm Shin-En Chien. "Love and work, Work and love. That's all there is." - Sigmund Freud. SHIN-EN CHIEN is a Designer and Artist, focusing on strategic and user experience design with a deep passion for understanding the tiny clues that uncover huge trends, impact people's behavior and influence their counterintuitive insights. Born and raised in Taiwan with great zeal for exploring her life and this world. She appreciates designs that demonstrate simplicity, clarity, and profoundness.
EMAIL / juleschien0213@gmail.com PORTFOLIO / https://shinenchien0213.wixsite.com/design
DO & LIKE Fields I specialize in Industrial Design / Product Design / User Experience Design/ Graphic Design / Visual design / User Research / Video Production / Photography / Qualitative research / illustration
Skills 3D Modeling tools | solidworks Visual tools | Adobe Illustrator CC, Photoshop CC, InDesign CC, Sketch Prototyping tools | Invision, Proto.io Languages | English(limited), Mandrain(native), Taiwanese(native)
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Working Experience JUL 2017 - NOV 2017
Business Architect Entrepreneurship Advisory Group i-Team as a Intern (5 month) Worked in the T3D team with the mission to help them do the lead users test. Additionally, we're building the Pre-order form, Business model, Roadmap and product photography in this project.
AUG 2016 - OCT 2016
SEP 2014 - SEP 2015
User Experience SquareX User Experience Team as a Design Assitant (2 month)
Industrial Design SquareX Research and Development Department as a Design Assitant (one years)
JUL 2013 - SEP 2013
CJMark Design Department as a Intern (2 month)
Education SEP 2016 - AUG 2018 SEP 2012 - JUN 2016
Industrial Design-M.Des. National Taiwan University of Science and Technology | Taipei, Taiwan
Industrial Design - B.F.A. Ming Chi University of Technology | Taipei, Taiwan
Awards NOV 2017 JUL 2017 JUL 2017 APR 2016 MAY 2016
OCT 2014
Bronze Medal | 2017 China UXD Award (the 9th) Semifinalist | ADAA Adobe Design Achievement Award Winner Services | Red Dot Award: Design Concept 2017 Final judging submission | Red Dot Award: Design Concept 2016 Winner | YODEX Designer Venture Challenge with Compal Electronics (Human • Sense)- Benchmark Award Finalist | Taiwan International Student Design Competition (Circle of Life)Product Design Category
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CONTENTS 08
Homeplus A service platform to help the homeless return to society.
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dotedogs An e-commerce platform concerned about stray dogs in the city.
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fitpetner Enhance the quality of life after retirement.
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Guardians Good pregnancy, starting from home.
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HomePlus A service platform to help the homeless return to society.
OVERVIEW HomePlus is a charity platform that has service for helping the homeless become independent and increases the donation rate, and the purpose of the platform is helping them return to society. KEYWORDS| Social Design, Service Design, User Experience
Time | 09/2017 Designers | Jing-Syun Jheng, Chih-Yun Li, Easy-moe Xiao, Shin-En Chien, Hsueh-Che Hsiao, Shin-Min Hong, Ding-Rong Yang, Xin-Yi Lai Creative Director | Hsien-Hui Tang Award | China UXD Award Bronze Medal(the 9th)
My Role User Research, Animator design VIDEO LINK
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BACKGROUND
Problems faced by Homeless in Taiwan.
There was a strong public stigmatization (especially media.) against the homeless people. The homeless were marginalized in social welfare policies.
They are not considered to be underprivileged groups that result in reducing the rate of the reintegration.
How to help the homeless people to get back to a stable life? What is the key to getting back to a stable life?
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DESIGN PROCESS
User Research - Exploration and Analysis Data were collected through secondary data, quantitative and qualitative data, then find the non-profit service gap and what the homeless need immediately. User Experience Design - Concept Transformation Transforming the qualitative data set into to design point then create an early prototype version of a website and app.
User Experience Test Test the feasibility and viability of the early prototype. Tests reveal insights that redefine the problem.
User Experience Design - Improve According to the first prototype, we take notes and collect user feedback to improve our design.
User Experience Test Test the second prototype, and see if the improved iteration works better. Keep gathering feedback, iterating our prototype, and then test to see if it works.
User Experience Design -3 Final
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USER RESEARCH - PROBLEMS Through the secondary data, in-depth interviews with the ten homeless and three nonprofit organizations. We find the non-profit service gap and requirement of the homeless.
Nonprofit organization service gap : Lack of life skills training Lack of adaptation in social work practice Lack of supervision Hard to erase the social stigma
The homeless who have particular work skills in the nonprofit organization : Lack of social value Lack of social connections No opportunity to use their technical skills The factors of social changing, physical discomfort, personal factors, etc., make them homeless, but they are very willing to develop the skills to help others, from which to gain a sense of achievement.
The homeless who have no particular work skills in the nonprofit organization : Lack of social value Lack of work skills Hard to accumulate wealth Have enthusiasm for learning, but due to the unfriendly working environment, and the slow progress of learning; however learning in the organization, the environment is relatively friendly, therefore they may be more willing to try to learn new skills.
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CONCEPT TRANSFORMATION - DESIGN GOAL It is much easier for a homeless person to get back to a stable life when they don’t have to worry about where to sleep and what to eat every day. Some people experiencing homelessness do not have life skills, either because they never acquired them or because they lost them through extended periods of homelessness. Helping people experiencing homelessness acquire life skills can keep them away from homelessness and resettle into the community.
Reduce the negative stereotype of the homeless.
Establish social value and social connections.
Life skills training and use their technical skills.
Nonprofit organization
Website of charities services: Build a positive image for the homeless.
Homeless
Teamwork management app: Makes teamwork arrangement. Establishes the relationship by urging each other. The accumulation of wealth.
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SERVICE PROCESS Life skills training is different from support, help or assistance in that the aim is to promote self-sufficiency.
Build the Repairs Team. Use their technical skills.
Government subsidy
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Join a Repairs Course Life skills training.
Helping the disadvantaged Build up the image to promote the trust.
Public fundraising
Provide repairing services Build social connections and confidence.
Accumulate wealth then rents a house. Establishes the relationship by urging each other.
Payment
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HOMEPLUS WEBSITE Rebuilding Social Image of the Homeless by Website.
Service digital visualization With the number of "quantity" and "variability", people can feel the benefit of raising funds directly and enhance their willingness to raise funds.
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Build up the image to promote the trust According to the stories of the homeless and the disadvantaged underprivileged minority. People will agree with the idea, reduce the negative image of the homeless, and enhance the public's willingness to raise funds.
Provide repairing services The general public can also book repairing services online to meet the requirement of repairing, and provide opportunities for working teams.
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HOMEPLUS APP
Management of communication between the smartphone and functional phone The repairs group leader using the smart-phone to sends "work information" to the members who use the feature phone. He/She makes teamwork arrangement, establishes the relationship by urging each other, and also let the organizer know the situation behind the scenes.
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Steps to help them start building wealth and opinion about money. Set a clear goal for the homeless, convert the income from each job into the form of necessities to build up financial management concepts.
Build social connections and confidence Create a simple resume of work records, connect the homeless to the community, and build confidence and a sense of achievement through accumulating work experience.
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Help the homeless get back on the right track and become self-reliant.
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dotedogs An e-commerce platform concerned about stray dogs in the city.
OVERVIEW Stray dogs both in animal shelters and on the streets in Taiwan not only face the challenge of survival but also create a mess and cause the issue of excessive breeding. Hence, we brought together stray dog issues with the trend of online shopping and created “dotedogs”, which is an e-commerce platform for pet products and consumers can also donate a part of products to people helping stray dogs or animal shelters. Users can also follow the dogs they helped through social network and witness their growth. Besides, users also can share touching or happy stories of his/her own dogs. “dotedogs” help stray animals with the environment and survival problem have more resources. KEYWORDS| Social Design, Stray dogs, Public Value
Time | 09/2016 - 05/2017 Designers | Tzu-Hao Liu, Shin-En Chien, Pei Lu Voice dubber | Jeff Lee Creative Director | Fang-wu Tung Award | 2017 Reddot Design Concept Award Winner, 2017 ADAA Adobe Design Achievement Award - Semifinalist
My Role Project Management, User Research, Animator & Illustration design VIDEO LINK
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BACKGROUND
Problems faced animal shelters. Insufficient capacity Manpower shortage Funding shortage
Problems faced by stray dogs. Messy and dirty urban environment
Problems faced by people. Excessive breeding Easily bring bacteria
How do people participate in this issue or know about it ?
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Be a volunteer
Mass communication
Designer projects
IDEATION Be a volunteer Attend the training session. Donating money and animal-care items. ...
Share the positive facts about your shelter with people. By helping to change the mindset of the public, you can help more animals find their "forever homes." SOURCE: WIKIHOW
Mass communication Television Social networking Billboards Newspapers ...
It gives an opportunity to let people know about the issue. Frequent Use of Social Networking increases the visibility of this issues and donations for them. SOURCE:AMY-MAE TURNER NOV 07, 2010
Designer projects Graphic design Fashion design Product design Applied arts ...
Designers can employ a suitable social element to increase people’s engagement at stray dogs issue, like the projectPugedo Smart Recycling Boxes, which has been helping boost recycling and feed stray dogs at the same time
Brought together stray dog issues with the trend of consumption habits.
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Consumption online Habits
Stray dogs Issue
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CORE VALUES
Increase the attention of stray dogs.
Creates an animalfriendly city.
To improve the living conditions for stray dogs.
INTERFACE USAGE FLOW
Pet Shop
Buy Payment
Items Donate
Follow Explore
Home
Share
animal shelters Donate
Choose stray dogs
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according to demand
CONTENT ORGANIZATION dotedogs integrates online shopping platform for pet products, game-based donation platform, and social media. While people purchasing, dotedogs will show them what kind of items are in needs of donation. Utilizing the power of social media to make the life of dogs and citizens better.
"Pet Shop" Layer
"Explore Communities" Layer
"Donate for Needed" Layer
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Pets Shop Allows users to purchase products they need and also make small donations.
the donated part will be stored in users’ accounts
Explore Communities Besides browsing the posts of shops and users they followed, users can also see the condition of stray dogs and information shared by animal shelters.
Shared post of an online pet shop
Shared post of a regular user
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Shared posts of animal shelters and people caring for stray dogs
take it home or donate a part of it
Donate for Needed After purchasing, users can choose to donate from their account to animal shelters or those who taking care of stray dogs.
Stray Dogs on the Streets
Interact through animations that reflect on the actual situation, drag and donate a product that you purchased, and the stray dogs will receive the gift you donated.
Animal Shelters Drag the product you already purchased in front of the dog you want to donate, then animal shelters will receive your donation.
dotedogs - Creates an animal friendly city with you!
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fitpetner Enhance the quality of life after retirement.
OVERVIEW The elderly nowadays need to exercise more to relieve loneliness. The trend for them to own a pet is more common than before, therefore "FitPetner" comes with a new and fresh idea which enables the elder users to interact with their virtual pet through the technology of Augmented Reality to encourage them to do exercise on the regular basis yet have fun together. KEYWORDS| Service Design, Augmented Reality, Retired Seniors, Health
Time | 09/2017 - 02/2018 Designers | Shin-En Chien, Jing-Xun Zheng, Xenia Lin, Ericka Valladares, Erick Chandra, Arnaud Dellinger Voice dubber | Hsing-Ya Tang Creative Director | Hsien-Hui Tang
My Role User Research, Service process, Animator & Illustration design VIDEO LINK
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BACKGROUND
Problems faced by Retired Seniors.
Have a difficult time adjusting to what they perceive as a life without purpose.
Social isolation can lead to depression and cause seniors to withdraw.
A lack of motivation to access exercise facilities often causes seniors to the risk of bone loss.
As we are entering an aging society, the health and well-being of the elderly need more attention.
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How might we ‌‌ Through the virtual pet to promote the retired seniors to enhance sports continuity and to improve the quality of life after retirement.
DESIGN PROCESS Motivation The market has now multiple fitness applications and trackers for different types of users. Some of the recommended fitness applications for the elderly are MyFitnessPal, Pocket Yoga, and Tai Chi for Seniors but none of this provides a way to help with the void of socialization and caregiving that elderly people face every day.
User study 1. Background Research 2. User Interview/Survey 3. Analysis of data
Conclude 1. Pain Points 2. Value proposition
Design goals 1. Exercise plan 2. Group activity 3. Price and reward
Concept Transformation
Service process 1. Activity promotion 2. Start exercising 3. Finish exercising
Design
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USER STUDY Target users Localize the elders from Taiwan. Age around 60, already retired, and adults aged around 50 who are preparing for their after-retirement life. Purpose of our interview To explore the expected social life for elders when their children are working away from home, and furthermore, to understand their social needs with the goal of improving the quality of life after retirement. // Interviews were structured into three parts // 1. Daily routines: What kind of things they found unaccustomed to or things you really liked? Describe the biggest differences in your life before and after retirement. 2. Social life: Which social activities you usually did? What topics you talked about with friends, and also your usage and expectations of a social application. 2. Spend time: When your children were working away from home, therefore what kind of things you did if you’ve got to spend time with their children.
Interview results They often tend to follow a daily routine rather than seek for changes. Most of them do exercise such as jogging or strolling in order to stay healthy. However, this comes with a limited effect as they don’t follow good exercise habits. They want to be caregiving rather than caretaking since they do not want to become a burden to others. They prefer to interact with others face-to-face, as it feels more real for them. They feel that they should contribute to the society in their limited time.
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CONCLUDE OUR USER STUDY Elders’ mental state of refusing to become a burden to their family. Unable to maintain their physical health, partly because they didn’t manage to build up good health habits before and after retirement.
Pain Points Do not have an exercise plan and proper nutritional knowledge. Don't have a partner to do exercise. No motivation to keep doing exercise. Value proposition The elders hope to maintain their physical health in order to not become a burden of their children, and thus think that they need to find something to do and exercise regularly after retirement.
DESIGN GOALS AND METHODS We hope to facilitate a social activity for the elderly that brings less psychological burden for them.
Exercise plan
Group activity
Price and reward
The service will cooperate with Sports center and we’ll survey the elderly to know which sports courses they need the most.
Our service is an app. All of them will be supported to co-cultivate the virtual pets. The virtual pets will be accompanied by them during exercise.
In the process of the exercise, the “fitpetner” will give a prize, such as sports curriculum coupons and restaurant coupons.
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SERVICE PROCESS Cooperation with the sports center, combine online app and offline services to build a holistic solution. Activity promotion flow The user starts with a series of introductory actions, including selecting their preferred pet, filling in exercise survey for us to get to know them better, interacting with the virtual pet, and introducing the FitPetner app.
Online Arrival activity
Promotion campaign
Practical experience
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Offline
Sign up and choosing a pet you want to bring up.
Doing the curriculum investigation and promotion to understand which sports are the elderly needs.
Watch the trailer and earn coins. Virtual pet assist elderly with introducing themselves.
The staff explained app is an AR activity focusing on the stay healthy.
Start exercising He/She will go with the virtual pet, and virtual food models will pop up along the way. While the user is exercising, the virtual pet may want to pee or drink that reminded users to take breaks. Also, the user may collect coins for leveling up, and may also leave a message at a FitPetner rest stop.
Finish exercising He/She can take a picture and share it instantly with friends and families. Moreover, the coins collected inside the game can be exchanged an offline coupon, which gives the elders extra motivation to exercise and collect stuff, as they feel like they’re actually saving money at the same time.
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PROTOTYPING We use the iOS SceneKit as our 3D World Framework, and the iOS ARKit as our AR framework to develop the FitPetner project. The IDE is XCode 9.2.
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It’s not only for elders to do exercise, but also have fun together and stay healthy.
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Guardians Good pregnancy, starting from home.
OVERVIEW Having a healthy pregnancy can improve and strengthen relationships in your family. Therefore, this design focuses on pregnant women's emotional adjustment and health measurement. It can transform the heart rate into emotional fluctuation, combining app with the wearable device to connect the relationship among the mother, father, and baby. Through the fetal heart rate, it creates a sense of companionship of the unborn baby and reduces depression. KEYWORDS| Service Design, Pregnancy, Health
Time | 09/2015 - 05/2016 Designers | Shin-En Chien, Jing-Xun Zheng Creative Director | Ching-lin Yeh Award | YODEX Designer Venture Challenge with Compal Electronics (Human • Sense)- Benchmark Award
My Role User Research, Service process, Industrial Design, Animator & UI Design VIDEO LINK
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BACKGROUND
Physical and mental health problems faced during pregnancy.
Pregnant women may find themselves concerned about the future, employment, medical care and so on. As the body changes with your growing baby, she may experience many physical discomforts. Pregnancy causes vivid dreams or making sleep difficult.
There are many external and internal factors which can cause an increase in your emotional state during pregnancy.
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USER RESEARCH - PROBLEMS According to the data, in response to social and economic pressures, there are more and more types of double pay, and as a result, pregnant women lack support and companionship. All kinds of stressful emotions directly affect the health of pregnant women and her husband, while the health of mothers is affected. It will be perpendicular to the health of the fetus.
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DESIGN FEATURES Take care of pregnancy together every day Collect information of prenatal examination through bracelet and return it to hospital after delivery. Cycle the rental service to continue the life cycle of the product.
Establish mutual communication and concern Lead fathers to participate in the pregnancy process, and maintain communication and care during pregnancy.
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Feel the baby's heartbeat together The fetal position was preliminarily measured and transmitted to the bracelet via the app that couples can hear their baby heart beat. Sensor: Near-field Sensing (NPNS)
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DAILY JOURNEY In the Morning Monitor and track heart rate and blood pressure at any time.
During working hours Inform fathers of the current situation of pregnant women that he can care and assistant immediately.
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Prenatal exam Notif y prenatal exam information and provide pregnancy knowledge. Then it will record the pregnancy process at any time.
At night Analyze daily health summary and guard of pregnancy every day.
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DESIGN FEATURES ABOUT PRODUCT Design for Disassembly It is easy to replace watch bands to continue the life cycle of the product.
Fastening Design It symbolizes getting reunion which is an easily adjustable hook-and-loop fastener.
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Inductive charging Inductive charging as a package that makes the product easy carry and storage.
Healthy Pregnancy, Happy Baby.
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THANKS.
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