English for Hospitality Greeting Good morning. (Mr./Mrs./Mr. and Mrs./Miss) How are you? Good afternoon. (sir/ madam) How are you, today? Good evening. (madam, sir) Welcome to… (gentleman/ lady) Welcome back to… (ladies and gentlemen) May I help you? If you greet the guest first 1. Hotel Staff :Good morning (Mr. …). How are you today? Guest : I’m fine, thank you. Hotel Staff : Good! / I’m glad to hear that. 2. Hotel Staff : Good morning (Mr. …). How are you today? Guest : I don’t feel well. Hotel Staff : I’m sorry. Is there anything I can do for you? Would you like to see a doctor? I hope you’ll get better soon. I hope you feel better soon. If the guest greets you first Guest : Good morning. How are you today? Hotel Staff : I’m very well, thank you. How are you, sir/madam? Offering help Hotel Staff : May I help you, sir/madam? How may I help you, sir/madam? Is there anything I can do for you? May I be of any assistance? Please allow me Offering Service Hotel Staff : May I … May I carry the briefcase for you? May I help you park the car? Would you like me to …? Would you like me to clean the room now, sir? Would you like me to bring a new glass, madam? If you’d like, I could … If you’d like, I could call a taxi for you. If you’d like, I could phone the reception desk and ask. Making a polite request Hotel Staff : Could you …, please? (Could you spell your name, please?) Would you mind …, please? (Would you mind giving me your credit card, please?) Asking permission Hotel Staff : May I …? May I come into your room? May I help you with that? Would it be possible to …/for me to …? Would it be possible to have a look inside your room, sir? Would it be possible for me to move your bag, madam? Giving items to guests Hotel Staff : Here is …, sir/madam.
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.