MHIRJ WINGSPAN - Volume 1, Issue 2 - Summer 2021 by MHIRJ

VOLUME 1 - ISSUE 2 SUMMER 2021

W I N G S PA N

YEAR TOGETHER YOU CAN SEE THE FUTURE FROM HERE

The MHIRJ Aerospace Engineering Center is ushering in a new era in aerospace engineering

MEET HIRO YAMAMOTO

An exclusive interview with the President and CEO of MHI RJ Aviation Group

TRAINING TO GET BACK INTO SHAPE

Preparing for return to flight with refresher training

ISSUE TWO / SUMMER 2021

ISSUE TWO

W I N G S PA N MÉLANIE FILIATREAULT

WINGSPAN Publisher Manager, Marketing Communications and Branding MHI RJ Aviation Group One Year Together I can’t believe it’s only been a year. As Einstein told us decades ago, the measure of time is relative and even though I feel like it all happened yesterday, for most of us in the commercial aviation industry the past year felt like it lasted a decade. As we witnessed our industry go through the worst crisis in its history, we pivoted quickly, established new plans and protocols, and became more creative. We did this successfully all while negotiating the chaos of personal life, family challenges, mental health balance, and keeping our fear in check. It was in the midst of this that MHIRJ was born with one giant mission: to be there for our customers no matter what. We ensured a seamless transition and did everything in our power to support our operators where and when they needed us. One year together, I feel so proud of all that was accomplished through the incredible resilience of our team and the unwavering support of our new parent company Mitsubishi Heavy Industries. As the skies are clearing and it looks like we are going to overcome the pandemic, we now have one mantra, ‘Taking back the skies’. We are ready to heal, to repair and to prosper again. You can’t have a rainbow without a little rain. So, when we feel like counting everything that was lost this past year, let’s not forget what was learned and how much stronger we all are now. My sincere thank you for your encouraging comments about our premiere Issue. I trust that you’ll enjoy the informative articles and videos in this second issue of WINGSPAN.

CONNECTED PREPARED READY

02 | MHIRJ WINGSPAN

EUGENIA SANCHEZ

WINGSPAN Managing Editor Customer Engagement and Marketing Manager MHI RJ Aviation Group Welcome to the second issue of WINGSPAN! In our first issue, we set the groundwork for what WINGSPAN should be – a dynamic publication that’s both engaging and informative with insights and editorial content that offers value. I’m thrilled to say that the reaction to our launch issue was phenomenal with more than 5,000 readers in 75 countries around the world. I’d like to thank our team of contributors for their efforts and going the “extra nautical mile” to prepare WINGSPAN for takeoff. From graphic designers to communications, engineering, government agencies and industry experts, these contributors bring a diversity of backgrounds and expertise to the magazine, allowing us to not only cover a vast range of industry topics but also provide a way for readers to get to know MHIRJ better. I hope you enjoy this issue, which marks the first year anniversary of MHIRJ. Together with WINGSPAN, we look forward to celebrating many more firsts in the months ahead. As always, we appreciate your feedback. If you have any topic suggestions, please let us know via email at: wingspan@MHIRJ.com.

ONE YEAR TOGETHER

Table of Contents ON THE COVER

Under the theme of “One Year Together,” this issue of WINGSPAN celebrates the first anniversary of MHIRJ and the people, partners and teamwork behind a year of rising to the challenge.

Welcome to Issue 2 of WINGSPAN

Letter from the Publisher and Managing Editor.

Hiro Yamamoto

WE’VE GOT YOUR NUMBER

Getting to the Root Cause of Damages to Elevator Control Cables

Get a look into the best resources for accessing part number information.

Learn about the root causes behind damages to elevator control cables and steps to address them.

Lighting the Way

We look at a modification for the rework and improvement of the CRJ200 Wing Inspection light assemblies.

President and CEO of MHI RJ Aviation Group, Hiro Yamamoto shares his vision, insights and optimistic outlook for MHIRJ in an exclusive one-on-one interview.

One Year Together

Training to Get Back Into Shape

Profiles in Regional Resilience: SkyWest Airlines

Developing the Next Generation of Aviation Professionals

In a year that tested the mettle of airlines around the globe, SkyWest proved its resilience and showed what it takes to succeed.

You Can See the Future from Here – MHIRJ Aerospace Engineering Center

With the creation of the MHIRJ Aerospace Engineering Center, we are ushering in a new era in aerospace engineering.

10 11

More Room at the Top

Enlarging overhead bins on CRJ200 aircraft via an affordable retrofit solution.

The Next Wave in Maintenance Technicians

Tiffany Drake, Operations Crew Chief at the MHIRJ Tucson Service Center, talks to WINGSPAN about her career path in aviation.

Learn how the CRJ Series fleet recovered from the effects of coronavirus. With airline activity expected to increase, pilots and other aviation professionals need refresher training.

Learn how MHIRJ and the Carleton University Co-Op Program are preparing students to excel in the aviation industry.

Building Skills and Business with Our Apprenticeship Program

Get an inside look at the MHIRJ Apprenticeship Program and how it ensures expertly trained maintenance technicians at our Service Centers.

Caring for People and Our Planet

Discover the values that drive MHIRJ’s commitment to Corporate Social Responsibility.

You Can’t Keep a Good Fleet Grounded

In Brief

Contact information

FADEC Significant Event Avoidance

Learn about the Top 3 identified causes in FADEC and corrective actions to take.

™

SUMMER 2021 MHIRJ Publisher Mélanie Filiatreault Managing Editor Eugenia Sanchez Senior Editor Cameron Miller Technical Editor Nathalie Chabot CONTACT INFORMATION MHIRJ 3655 Avenue des Grandes Tourelles, Suite 110 Boisbriand, Qc, J7H 0E2 wingspan@MHIRJ.com MHIRJ.COM WINGSPAN is produced by ATMOSPHERE Event Communications President Jason Katz Associate Publisher Steve Robins Senior Project Manager Karine LaRocque Artistic Director Wendy Bishop Dynamic Content Producer Israel Bonequi

A snapshot of the latest news, awards and movements at MHIRJ. Ongoing support to keep you flying.

SkyWest operates the CRJ200, CRJ550, and CRJ1000 for United Airlines, Delta Air Lines and American Airlines plus more.

Technical Pages

Helpful articles on technical best practices, solutions to issues reported by operators, general tips, plus more.

W I N G S PA N

At the MHIRJ Aerospace Center, our dedicated team of engineering experts assists customers throughout the aircraft development phases and beyond.

To subscribe to WINGSPAN, write to WINGSPAN@MHIRJ.com and provide your contact information.

WINGSPAN is published quarterly and can be found at www.mhirj.com and www.issuu.com CRJ, RJ, CRJ Series, CRJ200, CRJ700, CRJ900, CRJ1000, MHIRJ, MHIRJ ATMOSPHÈRE, Aero Advisory Services, MHIRJ Aerospace Engineering center, MHIRJ WINGSPAN and Move The World Forward are trademarks of MHI RJ Aviation ULC or its affiliates. The information in this document is proprietary to MHI RJ Aviation ULC or its affiliates. This document does not constitute an offer, commitment, representation, guarantee or warranty of any kind. This document must not be reproduced or distributed in whole or in part, without the prior written consent of MHI RJ Aviation ULC. All rights reserved © 2021 MHI RJ Aviation ULC.

MHIRJ WINGSPAN | 03

ISSUE TWO / SUMMER 2021

AT THE HELM OF

THE FUTURE Hiro Yamamoto, President & CEO of MHI RJ Aviation Group From the moment the first CRJ Series aircraft made its inaugural flight in 1991, it was on the path to revolutionizing regional aviation. Over its first three decades, the CRJ Series program grew to become the world’s most successful regional aircraft family. In 2020, a bold new chapter in the CRJ story began with Hiroaki Yamamoto at the helm of the newly formed MHIRJ. Called Hiro by his colleagues, under his guidance in just one year MHIRJ has taken its place in the world’s aviation ecosystem as a dynamic and strategic company with a comprehensive portfolio of forward-thinking services and solutions. Like the CRJ Series itself, Hiro brings a truly global perspective to his role. Before serving as the President and Chief Executive Officer of MHI RJ Aviation Group, he was Vice President, Group Strategy Office of MHI overseeing strategic planning and business promotion, including mergers and acquisitions, of the MHI Group worldwide from 2015 to 2020. In addition, Hiro held the position of general counsel of Mitsubishi Motors Corporation from 2007 to 2011 before returning to MHI as one of the senior corporate counsels. These are but a few of his accomplishments. We invite you to learn more about Hiro’s vision for MHIRJ, his personal thoughts on empowering employees to reach their potential, the importance of building strong relations within the ecosystem, and his view on the unlimited opportunities ahead for MHIRJ and the industry. Watch our exclusive interview with Hiro conducted by Mélanie Filiatreault, WINGSPAN Publisher.

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ONE YEAR TOGETHER

YEAR TOGETHER

Industrialist Henry Ford once said, “Coming together is a beginning, staying together is progress and working together is success.” That one quote succinctly captures the collective experience of our first year together at MHIRJ. It was just over one year ago that during the midst of the greatest downturn in aviation history, two important heritages came together to form MHIRJ. With the merging of Mitsubishi Heavy Industries (MHI) and the CRJ Series program, a new company was created that overcame the unprecedented challenges of 2020 by staying strong, united and focused on delivering what our customers need to soar ever higher.

Together, we were undaunted and unstoppable. While the regional airline aftermarket MRO business fell 35%-40% during the COVID-19 pandemic, we invested in our services, our people and worked side-by-side with our customers, developing solutions that help them move the world forward. In our first year together, we expanded, opened a consulting business as well as an engineering center that extends from early conceptual design to certification and entryinto-service. We invested $20M in the expansion of our West Virginia and Arizona CRJ Series MRO lines and actively recruited for both centers. Today, we have the largest regional MRO network in the world. At both sites, MHIRJ can run about 30 simultaneous aircraft or equal lines of maintenance at any given time. This past May we signed a new contract to add another 100,000 square feet of MRO space and expand two new hangars that will be up and running within the next 12 to 18 months to meet the growing demand for maintenance support and better serve our customers. With our team working together with airlines, partners and suppliers, we transformed one year of obstacles into opportunities.

MHIRJ WINGSPAN | 05

ISSUE TWO / SUMMER 2021

PROFILES IN REGIONAL RESILIENCE:

SKYWEST AIRLINES

Photo credit: SkyWest Airlines

Contributor: Pierre Gagnon, Director, Business Development, Aftermarket Commercial Services

The COVID-19 pandemic changed the landscape of the aviation industry and tested the mettle of the airlines everywhere. While many carriers were forced to cease all passenger operations during 2020, SkyWest stayed proactive, maintained its focus, and learned invaluable lessons to adapt to the environment and keep its people, passengers, and business safe. Based in St. George, Utah, SkyWest Airlines operates through partnerships with United Airlines, Delta Air Lines, American Airlines and Alaska Airlines. A regional carrier, SkyWest connects passengers to 230 destinations throughout North America and has some 13,000 employees. By number of aircraft, it is one of the largest airlines in the world: they own or lease a total of 600 aircraft (roughly two-third CRJs), with 468 in service. In addition to these, SkyWest has 149 aircraft that are either leased or parked temporarily, including two CRJ200s, 34 CRJ550s and five CRJ900s that are leased to other carriers by SkyWest Leasing.

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ONE YEAR TOGETHER

STAYING AHEAD OF THE CURVE Against the challenging backdrop of 2020, SkyWest made several strategic moves that enabled it to weather the storm and ultimately, be well-positioned for the industry recovery. Focusing on assets within their operating footprint, SkyWest rightsized their fleet, acquiring additional aircraft while removing others. It was also one of the first regional airlines to successfully resume continued qualification training with expanded COVID testing across the operation. In anticipation of the eventual return to flight, SkyWest maintained its robust pilot-hiring pipeline with more than 300 flight-training schools and universities. One year later, SkyWest is poised for takeoff. SkyWest’s strategic partnership with the MHIRJ Aftermarket group has also paid off: for years it has performed all its heavy maintenance work with MHIRJ US Service Centers in Bridgeport, West Virginia and Tucson, Arizona and SkyWest’s Operations team used the reduced utilization flying period to further prepare its CRJ fleet for the majors’ return to full schedule later this summer. At the same time, its delivery acceptance team travelled to MHIRJ’s Mirabel facility in Canada to intake incremental CRJ900 ATMOSPHÈRE aircraft ordered by Delta Air Lines. LOOKING AT BLUE SKIES Blue skies are on the horizon for SkyWest. As a domestic regional airline, SkyWest flies to and from smaller cities and routes that can’t fill the seats of larger airliners. Also, during the pandemic the regional sector has been more resilient and faster to recover as major airlines can maintain a competitive market share by using regional aircraft, particularly with SkyWest who was ready to develop flexible solutions with their partners. Leisure travellers are also taking to the skies again as vaccinations roll out nationwide and pandemic cases decline. To meet this growing need, SkyWest has resumed hiring flight attendants and maintenance technicians. The airline has also resumed hiring pilots to be fully ready for what is expected to be an active summer. Looking ahead, SkyWest expects to be back to 2019 flying levels by the end of 2021. THE EPITOME OF REGIONAL GRIT AND DETERMINATION In many ways, SkyWest epitomizes the resiliency of the aviation industry. Even during the most difficult year in our industry’s history, SkyWest showed it has what it takes to succeed, and was recognized for it. For the second year in a row, SkyWest received the Glassdoor Employees’ Choice Award – the only regional airline company on the list. In addition, SkyWest was named to Forbes’ America’s Best Employers list for 2021. Once again, it was the only regional airline to receive that honor. At the end of the day, emerging out of the pandemic strong and confident took people working together to rise to the challenge. “The past year has challenged our industry, our business, and our people beyond what anyone could have anticipated,” said Chip Childs, Chief Executive Officer of SkyWest. “We responded quickly and aggressively to protect our people, our partners, and our business. I’m incredibly proud of the SkyWest team’s great work and the flexibility they continue to demonstrate. We believe we’re in a strong position to play a key role in the industry’s recovery and we remain committed to positioning SkyWest for future success.” By being proactive and setting its key priorities early last year, SkyWest ensured it would successfully emerge from the crisis and play a key role in the recovery. At MHIRJ, we are proud to partner with industry leaders like SkyWest and come through the clouds together to brighter skies.

SkyWest operates the CRJ200, CRJ700 and CRJ900 for United Airlines, Delta Air Lines and American Airlines plus more.

MHIRJ WINGSPAN | 07

ISSUE TWO / SUMMER 2021

YOU CAN SEE THE FUTURE FROM HERE – MHIRJ AEROSPACE ENGINEERING Contributor: Elio Ruggi, Senior Vice-President, Head of Aircraft Development and Quality

At the MHIRJ Aerospace Engineering Center in Boisbriand, Quebec, Canada, our dedicated team of engineering experts assists customers throughout the aircraft development phases and beyond.

MHIRJ brings together 30 years of groundbreaking Canadian aviation experience with more than 70 years of big-thinking Japanese innovation. Collectively, we have a built an industry legacy that has put forward seven aircraft programs in the last 56 years. This accomplishment uniquely positions us to lead in future technologies. We are currently developing the next generation of technology. As we have demonstrated in the past, it is our way as leaders to be early participants and supporters of our evolving industry. Through the timeline of our current products, we have ushered in key technologies such as the jet engine, the glass cockpit, command-by-wire, composite materials, optimized 08 | MHIRJ WINGSPAN

aerodynamics, increased performance and the highest standards of passenger comfort in commercial aviation. This is our way, it’s in our DNA and it’s what makes MHIRJ a dynamic and forward-looking force in aviation. The MHIRJ Aerospace Engineering Center personifies these characteristics, bringing full-life product-cycle expertise, proven methodologies and above all, a steady hand in the development, testing and certification of any aviation endeavour. COMPLETE END-TO-END EXPERTISE With the creation of the MHIRJ Aerospace Engineering Center, customers benefit from a complete and comprehensive

engineering team with full design approval capability and technical expertise across all aviation disciplines. Our full end-to-end service extends from concept and design to development, testing, manufacturing planning and certification. We are a certified manufacturer of aeronautical products, a Design Approval Organization (DAO), an Approved Maintenance Organization (AMO), a Type Certificate Holder and have Supplemental Type Certificate (STC) capability as well as Repair Design Approval (RDA) capability. We proudly support a fleet of 1300 CRJ Series aircraft that have safely accumulated over 35 million hours of in-service operation.

ONE YEAR TOGETHER PROVEN LEADERSHIP TO MEET THE ASPIRATIONS OF OUR CUSTOMERS Leading our Aerospace Engineering Center is Elio Ruggi, Senior Vice-President, Head of Aircraft Development and Quality. Part of MHIRJ’s executive team, Elio is responsible for end-to-end product strategy, safety, design certification and revenue generation of the Aerospace Engineering Center. With over 25 years of Aerospace experience in Engineering, Operational and Strategic Leadership roles, Elio developed his skills under the leadership of some of the industry’s most renowned and recognized leaders and has worked on more than nine aircraft platforms. He is recognized for building strong team networks, for bringing continuous strategic improvements to

meet evolving business requirements, and for implementing step-change evolution to adapt the team culture and mindsets needed to advance our industry. USHERING IN A NEW ERA IN AEROSPACE ENGINEERING Today, an influx of more than 250 early entrants into our industry are looking to leverage new green technologies and be the drivers of the next change in aviation. For anyone who dares to enter the world of commercial aviation, having the ability to evolve a product from concept to completion and maintainability is daunting. This is where the MHIRJ Engineering team has demonstrated its mettle and will continue to do so through its services and know-how. “Our aerospace industry is on the cusp of an exciting step-change where the traditional design features of the last 100 years of

flight will pivot towards new and maturing technologies,” said Ruggi. “This new era requires the fearless courage of teams that will push across known boundaries and the strength and steady hand of experts who have the fundamentals and proven methods required to win.” The future of aviation is perhaps the most exciting it has been in a generation. The sky will soon undergo dramatic changes with vectored highways that will not only host regional and mainline aircraft, but also the air traffic of eVTOLs transporting people to work or to a connecting flight. Leveraging the new synergy with MHI, the MHIRJ Aerospace Engineering Center is already establishing the building blocks to participate in this next chapter while growing our capabilities and ensuring the continued competitive positioning of CRJ Series aircraft.

CORPORATE SOCIAL RESPONSIBILITY

Through our products, our services, our business practices, and our people, we: Care for the planet We are eco-conscious, and engineer environmentally-friendly technologies that improve sustainability and protect the Earth. Create a more harmonious society We embrace integrity and proactive participation to solve societal challenges. Inspire the future We cultivate global talent who share a vision and desire to move the world forward for generations to come.

CARING FOR PEOPLE AND OUR PLANET At MHIRJ, our business reaches people in virtually every country around the globe. We serve the regional aviation market with the CRJ Series family of aircraft – the world’s most successful regional jet program, transporting more than 2 billion passengers and linking people and communities like no other. To support our global clients, we operate a network of Service Centers, Support Offices and Parts Depots in aviation hubs in the United States, Canada and Germany. WITH GLOBAL PRESENCE COMES GREAT RESPONSIBILITY As part of Mitsubishi Heavy Industries (MHI) Group, we engage in business activities that consider a diverse range of stakeholders, and provide excellent products and technologies to realize a sustainable society and a secure future for people and the planet. Our commitment to corporate social responsibility is rooted in our hope to realize a better future. We understand that we prosper when society prospers. That’s why social impact, environmental stewardship and economic responsibility are ingrained in our business culture. While 2021 marks the first year MHIRJ has been in operation, it is just the beginning of our ongoing commitment to inspiring and building better lives and communities through sound environmental, social and economic practices.

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ISSUE TWO / SUMMER 2021

MORE ROOM AT THE TOP MORE CONVENIENT FOR PASSENGERS

MHIRJ ENLARGES OVERHEAD BINS ON CRJ200 AIRCRAFT WITH AFFORDABLE RETROFIT SOLUTION

The re-design of the overhead bins on CRJ200 aircraft delivers 30% more usable volume for bags than current aircraft – without any impact on passenger headroom or the rest of the cabin. As a result of being able to accommodate larger carry-on bags, passenger satisfaction is increased as they no longer have to spend time at the baggage claim retrieving their luggage.

While many passengers would agree that the most precious real estate on an airplane is the seating, overhead bins are a very close second. We’ve all seen travellers battle for bin space because the flight is full, they want to carry on their bags to avoid paying checked luggage fees, or they’re in one of the last boarding groups.

The new retrofit bins solution is an innovation that’s packed with advantages. Airlines benefit from faster turnaround times because fewer gate checks are required and ground crew utilization is more efficient since fewer bags need to be handled.

MHIRJ wants to make the anxiety-provoking game of “who gets the bin” a thing of the past. To improve boarding and take a major stress out of travel for passengers, our engineers have created a new and affordable retrofit bins solution for CRJ200 aircraft.

Simply put, it is a win/win situation for everyone. The solution is exactly what travellers are expecting today and another step toward expanding the life and usability of the 50-seater CRJ200 fleet for airlines.

Contributor: Pierre Gagnon, Director, Business Development, Aftermarket Commercial Services

MORE EFFICIENT FOR AIRLINES

EVOLUTION OF THE CRJ200 OVERHEAD BIN

CURRENT AIRCRAFT

IMPROVED RE-DESIGN

8” 14” X 8”



11” 15.5” X 9.5”

+30% MORE usable volume for bags

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KEY FEATURES • • • •

Re-use existing bins New hinges, latch and bull-nose Maximize bin volume and door opening size Accommodate larger carry-on bags for improved passenger satisfaction • No impact on seated head room or rest of cabin

More convenient for passengers

Efficient ground crew utilization

Faster turnaround time

ONE YEAR TOGETHER

THE NEXT WAVE IN MAINTENANCE TECHNICIANS

In just a short time, Tiffany’s career has taken her to new heights. Her commitment to excellence and passion for ensuring peak operational performance and safety of CRJ Series aircraft resulted in her being promoted to Operations Crew Chief at the Tucson Service Center last year. According to several recent market outlooks, more than 750,000 maintenance technicians will be needed worldwide over the next 20 years to meet the demands of airlines both large and small. The tasks that service center professionals perform require individuals who are intelligent, reliable and responsible, like Tiffany Drake, Operations Crew Chief at the MHIRJ Service Center in Tucson, Arizona. First hired as a Maintenance Apprentice at the Service Center in Bridgeport, West Virginia, Tiffany exemplifies the can-do spirit and dedication of MHIRJ Service Center professionals. As a Maintenance Apprentice, she learned the trade working side-byside with seasoned technical experts, providing comprehensive maintenance, repair, overhaul and line station services for CRJ Series aircraft.

So what’s it like to work at an MHIRJ Service Center? Discover for yourself in this special interview with Tiffany Drake.

MHIRJ offers the stability of a large corporation with flexible and transparent leadership, continual learning opportunities, and a healthy work-life balance with the intent to provide each employee with a sustainable career.

To learn more about building your aviation career at MHIRJ, contact www.mhirj.com/careers

“One thing that surprised me was how much you become a family with your work colleagues. Everybody sees themselves as part of a larger team and looks out for each other.” MHIRJ WINGSPAN | 11

TECHNICAL SERVICE MANAGEMENT ISSUE TWO/ TWO /SUMMER SUMMER2021 2021

WELCOME TO THE TECHNICAL PAGES OF WINGSPAN In WINGSPAN, every quarter we publish helpful articles on technical best

practices, solutions to issues reported by operators, general tips and other noteworthy maintenance tips. Our technical articles are proving to be extremely popular with readers as measured by the number of clicks to the customer portal in the first issue of WINGSPAN. These solutions are available to registered owners and operators of CRJ Series aircraft. To access the full article, click on the links below each abstract. You will require access to the Ifly customer portal. Important Note: Material appearing in the Technical section is to be considered valid as of the date of publication. Operators concerned with the current validity and possible implications of a specific article should contact the Technical Helpdesk.

CUSTOMER RESPONSE CENTER: The CRC can be reached 24/7/365 North America (toll-free): +1 844 CRC CRC0 +1 844 272 2720; or direct: +1 514 855 8500 Europe: +44 (0) 2890 468899 International: +1 514 855 8500 Fax: +1 514 956 2888

*This document is for information purposes only and is not part of any proposal and creates no contractual commitment. Information in this report is Proprietary to MHIRJ and MHI. This report must not be reproduced or distributed in whole or in part to a third party without prior express permission in writing from MHI RJ Aviation Group (MHIRJ). 12 | MHIRJ WINGSPAN

ONE YEAR TOGETHER

OVERCOMING INTERNAL FATIGUE TO REGAIN CONTROL FADEC Significant Event Avoidance ABSTRACT In recent years, operators have reported an increase in FADEC related significant events (diversions, air turn-backs, takeoff aborts and in-flight shutdowns). Root cause has been traced to solder fatigue internal to the FADEC primarily driven by: U38 solder wear, Non-silicon ECM solder wear, PSU solder wear. Written by Eric Brown, CF34-8C Product Leader, GE Aviation, this article covers the top 3 identified causes as well as the corrective actions to take.

due to solder joint wear. Analysis has shown that internal FADEC faults can show up intermittently preceding a significant event. Significant events can be avoided by removing the FADEC when any one of these faults first show up during engine operation. Operators are encouraged to disseminate the information presented in the article to the appropriate personnel to mitigate significant events due to FADEC internal faults due to solder joint wear.

ATA: 73 APPLICABILITY: CRJ700/900/1000 Contributed by Eric Brown, CF34-8C Product Leader, GE Aviation

The article also covers Fault monitoring to mitigate significant events due to FADEC internal faults

CRJ700/900/1000

To access the complete document, click on the navigation bar in the Customer Portal and follow: Publications > Document Libraries > Newsletters CLICK ON THE LINK

ISSUE TWO / SUMMER 2021

WE’VE GOT YOUR NUMBER Finding the Correct Part Numbers for Electrical Connectors, Backshells, Contacts and More ABSTRACT

ATA: 91 D2 APPLICABILITY: CRJ700/900/1000 Contributed by Adriano Dri and Nicholas Cantarutti, ISE

Recently, an operator contacted our Customer Response Center (CRC) to inquire about the connector part numbers under the lists of ATA 91 in the Wiring Manuals. The problem was that there were discrepancies between the connector part numbers installed on the aircraft and the ones listed in ATA 91. In this article, we’ll look at the best resources for accessing part number information for Electrical Connectors, Backshells, Contacts and more.

CRJ700/900/1000

A lot of good technical information on electrical connections can be found on iflybombardier.com under Maintenance and Flight Publications, in the Maintenance section. Go to the Wiring Diagram Manual (WDM) and select CH 91-Charts to show the drop-down menu that contains the files. The information contained in the Excel files ranges from end-to-end wiring data, to connector contact breakdown and termination data such as splices and ground studs or modules. The fastest way to find the part number is to use the connector identification and using the find function (CTRL-F) to quickly locate the values in the files.

Ground Studs and Modules, look under ATA 91 where there are specific files that provide this data. Again, using the termination ident will take you directly to the info you are looking for. An additional list, created and maintained locally by the MHIRJ Technical Publications team, is the Supplementary Electrical Item List. This file originates from customers requesting to have a list providing the necessary information to remove, crimp and install wires within connectors. The Supplemental Electrical Items list is an extensive list that contains a lot of information such as Item ID, Part Number, Contact, Crimp Tool, Crimper Positioner, Insert Tool, Extractor Tool just to name a few. Using these files/lists can greatly reduce the time it takes to find information on electrical components, given many of them are not listed in the Illustrated Parts Catalogue (IPC). We encourage all operators to use the available resources, but if there are any doubts about the part numbers or data contained in the lists, our CRC is always available to help out with any inquiries.

When looking for specific wire terminations other than a regular connector, such as Splices,

To access the complete document, click on the navigation bar in the Customer Portal and follow: Publications > Document Libraries > Newsletters CLICK ON THE LINK

ONE YEAR TOGETHER

GETTING TO THE ROOT CAUSES OF DAMAGE TO ELEVATOR CONTROL CABLES ABSTRACT Recently, MHIRJ was informed by an operator about some findings of broken Elevator Control Cables. While the incidents occurred while the cables were under double tension check during heavy maintenance, there was one instance where the flight crew identified the condition during the flight control check prior to departure. Contributed by Christian Holzl, Systems Specialist, In Service Engineering, this article looks into the root cause of the damaged elevator control cables on CRJ 100/200 aircraft, the role contaminants play in compromising the cable surface and internal section of wire strands, and how a tight fit can lead to abnormal load and force during normal operation of the elevator control system.

MHIRJ would like to remind operators that when performing a visual inspection of control cables and associated hardware (pulley/bearing, fairlead, support bracket, etc..) to pay specific attention to any sign of deterioration or abnormal condition. Any suspected abnormality should be adequately addressed with immediate corrective action or replacement if necessary. The sealing integrity with floor panels installation and surface condition in the cargo area should be inspected regularly to prevent ingress of contamination which could over time interfere with the operation of a flight control system.

ATA: 2730 APPLICABILITY: CRJ 100/200 Contributed by Christian Holzl, Systems Specialist, In Service Engineering

CRJ 100/200

To access the complete document, click on the navigation bar in the Customer Portal and follow: Publications > Document Libraries > Newsletters CLICK ON THE LINK

ISSUE TWO / SUMMER 2021

LIGHTING THE WAY CRJ200 WING INSPECTION LIGHTS ASSEMBLY REWORK

ABSTRACT

ATA: 3343 APPLICABILITY: CRJ 100/200

CRJ 100/200

Contributed by Adriano Dri, Technical Support, MHI-RJ In-Service Engineering

CRJ200 operators have reported that numerous repairs have been required for this subject light at both the cover level and casing assembly. Written by Adriano Dri, Technical Support, MHIRJ In-Service Engineering, this article looks at an MHIRJ modification for the rework and improvement of the CRJ200 Wing Inspection light assemblies (LH & RH). While the lighting feature itself seems not to present issues for operators, two specific issues were identified that negatively impacted the subject light. The first issue was damage to the three-quarter turn fasteners on the cover plate from repeated access needed to replace the light bulb. The second issue on the light assembly was

corrosion on the riveted retaining ring that supports the cover plate. MHIRJ has evaluated the two issues and developed a modification that improves the structural integrity of the light assembly. MHIRJ In-Service Engineering considers this modification to be an interesting return on investment. The upgrade can be provided under an In-Service modification by MHIRJ, covering both LH & RH Wing Inspection light assemblies. Operators interested in incorporating this modification are invited to contact the Customer Response Center (CRC) to get a quote for their CRJ200 fleet.

To access the complete document, click on the navigation bar in the Customer Portal and follow: Publications > Document Libraries > Newsletters CLICK ON THE LINK

ONE ONE YEARYEAR TOGETHER LATER

YOU CAN’T KEEP A GOOD FLEET GROUNDED HOW THE CRJ SERIES FLEET RECOVERED FROM THE EFFECTS OF CORONAVIRUS In early 2020, some 70 airlines around the world grounded their fleets completely while other carriers cancelled up to 95 percent of their flights. Aircraft of virtually every size were silent, including the CRJ Series fleet.

several events. While the CRJ200 recovery is due to high number of cycles per day per aircraft, CRJ700/900/1000 recovery is due to increase in number of aircraft to the fleet.

Back in June of 2020, it was forecast that it would take up to 18 months for the CRJ Series fleet to rebound. Then, due to a second wave of COVID-19, delays on vaccination and other changes in the new environment, operators reported a pessimistic forecast in their recovery plan and a time period of 25 months was established. ONE YEAR LATER, THE DARK CLOUDS ARE DISPERSING AND THE SKIES ARE BECOMING CLEAR AGAIN With the rollout of vaccinations, especially in North America and Europe, utilization recovery for the CRJ Series has been revised to 20 months, including a ramp-up in the next 10 months to achieve maximum fleet utilization. This re-forecast is the result of

WORLD-CLASS PERFORMANCE IN A CHALLENGING MARKET Even during the most challenging times the industry has ever known, the CRJ Series fleet has delivered world-class performance while operating in a market with little infrastructure in the bases these aircraft fly to. Time and again, CRJ Series aircraft have proven their resilience and reliable performance around the globe. As the family of aircraft that changed the way the world flies and the way airlines structured their operations for more efficient and profitable jet services, CRJ Series aircraft will continue to comfortably connect people with places in the days ahead.

TECHNICAL EVENTS

CRJ700/900/1000 Delivered in the Last 5 Years are Best in Class for Incident Rate

#of Events per 1000 Departures

Last 5 Years Deliveries vs Fleet (Excl. Last 5 Years Deliveries) 1.00 0.80 0.60 0.40 0.20 0.00 Mar Apr May Jun

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun 2019

Jul Aug Sep Oct Nov Dec Jan Feb

2020

IR Combined (ABT+DVL+ATB) - Last 5yrs Dlvr Aborted Take-off - Last 5yrs Dlvr Diverted Landing - Last 5yrs Dlvr

2021

IR Combined (ABT+DVL+ATB) - Fleet (Excl. Last 5yrs Dlvr) Air Turnback - Last 5 yrs Dlvr

CRJ SERIES UTILIZATION FORECAST 100.00% 80.00% 60.00% 40.00%

Utilization Recovery Forecast Revise Forecast established in April-21 Previous Utilization Forecast (18M) Forecast established in June-20

Nov-24

Jul-24

Sep-24

May-24

Jan-24

Mar-24

Nov-23

Jul-23

Sep-23

May-23

Jan-23

Mar-23

Nov-22

Jul-22

Sep-21

May-22

Jan-22

Mar-22

Nov-21

Jul-21

Sep-21

May-21

Jan-21

Mar-21

Nov-20

Jul-20

Sep-20

May-20

Jan-20

0.00%

Mar-20

20.00%

Actual Fleet Utilization 2021 Previous Forecast Forecast established in Feb-21

MHIRJ WINGSPAN | 17

ISSUE TWO / SUMMER 2021

TRAINING

TO GET BACK INTO FLYING SHAPE

One year ago, the aviation industry took a collective gasp as flights were cancelled, borders were closed, and airplanes were put into storage. WHAT A DIFFERENCE A YEAR MAKES Now, with many in the industry seeing a rebound on the horizon, airlines are laying the groundwork for a travel recovery. Like a sports team returning to the game after the off-season, airlines are bringing back furloughed personnel and providing refresher training to get them back into flying shape. In some cases, airlines are training new hires in order to meet the expected increase in air travel. WORLD-CLASS TRAINING FROM MHIRJ MHIRJ is part of the solution. We are committed to ensuring reliable and efficient operations of CRJ Series aircraft by providing comprehensive, world-class training to our customers and operators. Through our own Training Department and Authorized Training Providers (ATPs), we provide specialized and tailored training around the globe. Already, in-class training has resumed at MHIRJ for recurrent training and new hires. With students coming in from overseas, training providers that work with the governments have established a quarantine routine to ensure the safety of everyone involved in the training process. Both students and teachers follow local health guidelines and when in enclosed spaces, wear masks. 18 | MHIRJ WINGSPAN

“Safety is the number one priority in our industry. With so many pilots, maintenance professionals and crewmembers having been furloughed over the past months, it’s vital that they are provided refresher training to hone their skills and ensure safe operations of flights,” said Percy Contractor, Senior, MHIRJ, Senior Account Manager, Training and Simulation LEARNING ANYTIME, ANYWHERE At MHIRJ, we provide world-class distance learning via the website of our ATP, CAE. These courses are available 24/7 wherever a high-speed Internet connection is available. CAE provides CRJ Services Pilot and General Familiarization Training courses as standalone modules or as part of various type training courses. At the same time, MHIRJ has invested in creating remote learning courses as a method to keep training open and accessible both today and in the future. Our new remote learning offering meets all regulatory requirements and is here to stay to provide more flexibility for students in the future.

ONE YEAR TOGETHER

MHIRJ offers world-class training courses for pilots, crew and maintenance personnel, including:

 FLIGHT ATTENDANT TRAINING CRJ Series Flight Attendant training is delivered through our Flight Operations department by instructors who are current and proficient on CRJ Series.  FLIGHT TRAINING Our Authorized Training Provider (ATP), CAE, provides all C Series technical training in partnership with MHIRJ. This includes Pilot Initial, Pilot Recurrent, Pilot Differences, VNAV Training, Performance Training, Flight Dispatcher Training and other specialized training.  MAINTENANCE ENGINEERING TRAINING Maintenance Engineering courses offer engineering, materials, finance and maintenance specialists from airlines suppliers and regulatory authorities the tools to further improve and sustain their maintenance operations.  UPSET PREVENTION TRAINING Aircraft Upset Prevention and Recovery Training for pilots is designed to prevent developing upset conditions and ensure correct recovery responses to upsets.  PILOT RECURRENT This course allows pilots to maintain their skills as part of ongoing proficiency and operations. Additional FFS sessions can be added and all training can be customized.  PILOT REFRESHER Training can be customized, via a combination of in-class, FTD and FFS sessions, to allow pilots to refresh their skills and upgrade their proficiency to the standard required for Recurrent training and regular operations.  FLIGHT GENFAM This course allows pilots, flight operations, and other personnel, to become familiar with the systems and operations of the CRJ aircraft.

 TECHNICAL GENFAM Technical GenFam provides technicians, or other personnel, with a general overview of the airframe, aircraft systems and powerplant. Safety procedures, maintenance practices, general layout and operating characteristics unique to this aircraft also form part of this course.



 TECHNICAL RECURRENT Provides an overview of the airframe, aircraft systems and powerplant, with an emphasis on safety procedures and maintenance practices.  TECHNICAL REFRESHER Focuses on updating and refreshing key system information and best practices of the aircraft. Recognition, troubleshooting and rectification of problems with complex systems that impact OnTime Performance (OTP) and returning the aircraft to service in an expedient manner also form part of this course.  TROUBLESHOOTING The Troubleshooting course allows technicians to recognize, troubleshoot and rectify problems with complex systems that impact On-Time Performance (OTP) and returning the aircraft to service in an expedient manner.  FLIGHT OPERATIONS ENGINEERING TRAINING This course provides personnel (flight operations engineers, technical pilots, fleet managers, others) with the knowledge to allow the aircraft to be operated more safely and efficiently during all phases of flight.

MHIRJ WINGSPAN | 19

ISSUE TWO / SUMMER 2021

Developing the Next Generation of

Aviation Professionals Contributor: Margaret Haswell, Business Development & Maintenance Engineering Manager MHIRJ

“ I didn’t feel like I was a student, I was part of the team. And by participating in the program, I was hired before I got out of University.” – Andre Lawrence

20 | MHIRJ WINGSPAN

ONE YEAR TOGETHER

At MHIRJ, we are committed to playing a leading role in the education and development of the next generation of aviation professionals. To help ensure we benefit from having the best and brightest work with us at MHIRJ, we have partnered with universities across Canada to create a pipeline for talent. Our partnership with Carleton University and their Co-operative Education Program (Co-op) is a prime example of this commitment.

The Carleton Co-op program started in the Faculty of Engineering and Design some 30 years ago and has grown to over 150 study streams today. This innovative and practical program combines academic studies with hands-on experience and is structured so that study terms are alternated with paid, full-time work terms that are directly related to the co-op student’s program of study. For MHIRJ, the program enables us to identify, educate and ultimately hire the right talent across a wide range of areas, including Aerospace Engineering, Mechanical Engineering, Software Engineering, Finance, Computer Science and Information Technology. GETTING A HEAD START IN THE INDUSTRY To qualify for the Co-op program, applicants need to be full-time students in good standing, attain and maintain GPA requirements for their program, and show a commitment to completing the program. The program’s Co-op work terms allow for the development of key employability skills, exploration of career options and graduation with tangible, workplace experience. As a result, students gain a competitive edge in the job market after graduation. For many students, the Co-op program is their first professional work experience and the first time they will undergo a formal employer interview. To help students be fully prepared, they take a “prep course” and are assigned a Co-op student advisor who provides guidance and service (e.g. shares career advice, conducts a mock job interview) to ensure that each Co-op student is ready to shine when they interview with MHIRJ or another employer. UP TO SIXTEEN MONTHS OF 100% REAL WORLD LEARNING In the Co-op program, landing a job with an employer works just like in the real world. MHIRJ posts the job opening and Co-op students compete for it. After the job interview, successful applicants are

onboarded the same way as full-time employees with an emphasis on ethics and compliance in our industry. For four to sixteen months, students experience the work-life of an aviation professional with all the associated responsibilities. As opposed to other internships, participants aren’t treated like summer students. Instead, they are treated as an employee and are expected to perform in the same manner as a full-timer. The intent is to offer a 100 percent real work experience. INVALUABLE INTANGIBLES While the Co-op program emphasizes experiential learning, the intangibles experienced by students are invaluable as well. This includes working with a team in a real-world setting, getting tasked with projects that have meaning outside the classroom, adhering to deadlines that have an impact on the finances of the company and learning how to effectively communicate and collaborate within a company setting. Before securing their first Co-op Work Term, students must complete a minimum of two years of study. Students who complete the required number of co-op work terms receive a Co-operative Education designation on their degree. This special designation indicates to future employers that they have successfully demonstrated both strong academic performance and realworld experience and dedication.

For MHIRJ, the benefits of taking part in the Co-op program are numerous. The flexibility of Carleton’s hiring timelines, professionalism of their Co-op Team and ease of use of their Co-op hiring platform, make hiring enthusiastic and talented Co-op students a pleasure. The Co-op program also helps make our permanent hiring process more efficient and effective as these students are ready to hit the ground running when they are hired back as full-time employees. We know exactly what we are going to get because our chosen candidates have interned with us for 16 months. Co-op students are fully versed in the job at hand and are immersed in the culture of our company, making them an ideal fit within our organization. As a past graduate now working at KF Aerospace in Kelowna, British Columbia, Andre Lawrence states the Co-op program is a great way to prepare for the real world work environment and gain the experience needed to qualify for a position. “Having job experience through the Co-op program definitely gave me a leg-up. It’s an excellent way to get up close and personnel on how things work in commercial aviation and have the opportunity to make a real contribution to on a daily basis,” said Andre. “I didn’t feel like I was a student, I was part of the team. And by participating in the program, I was hired before I got out of University.”

A WIN/WIN PROPOSITION

FACILITATING FUTURE SUCCESS

The Carleton Co-op program offers many important advantages to both students and MHIRJ. Firstly, students get to build a solid resume and earn income at the same time – all while still in university. There are a lot of tertiary benefits that extend beyond the internship itself as well, such as making valuable network contacts, forging relationships with industry professionals and most of all, gaining a gateway into kickstarting their careers.

Creating partnerships with the institutions that are training the future generation of the aviation industry is important to MHIRJ. We believe it’s vital that academia and industry are more closely linked, so that graduating students are matching what the industry genuinely requires. By working with the Carleton Co-op program, we are facilitating the future success of MHIRJ with talent that is tested and ready to take on the challenges of tomorrow. MHIRJ WINGSPAN | 21

ISSUE TWO / SUMMER 2021

BUILDING SKILLS AND BUSINESS

WITH OUR APPRENTICE PROGRAM Contributor: Mary Cheuvront, Director of Material Support & Supplier Management, MHIRJ Around the world, aircraft technicians are retiring quicker than they can be replaced. At MHIRJ, our Service Centers business is growing and we are always looking for ways to increase our service with additional talent. To cater to the increased demand for aftermarket services and continue to offer world-class services to our customers, the MHIRJ Quality Assurance Team created an Apprenticeship Journal which covers all regulatory requirements for Title 14 CFR part 147 Appendix B, C and D. Before moving forward with the program, the Quality Assurance Team first ensured that the FAA was onboard with the program and would accept the Apprentice Journal. As part of this process, the QA Team worked with the Department of Labor (DOL) to complete all the forms required to become a registered program. FIRST REGISTERED PROGRAM FOR AVIATION IN THE STATE OF WEST VIRGINIA Televised on local news, the signing ceremony of the first registered program for Aviation in the State of West Virginia took place with the Accountable Manager and the Director of operations. We also worked with the DOL and West Virginia Department of Commerce to gather grants to offset the cost of the program and have received over $290,000 to date. Funds still under consideration for 2021 by the FAA are in the amount of $500,000. A METHODICAL, STEP-BY-STEP PROCESS To be eligible for the program, candidates must first complete applications and attend several interviews. Next, candidates go through two weeks of orientation during which they meet with upper management, 22 | MHIRJ WINGSPAN

including the Director of Quality, Director of Operations, and HR. They also meet with Quality Assurance to discuss the Apprenticeship Journal and to set expectations - a step that eliminates the use of On-the-Job Training (OTJ) forms used previously. PAIRED APPRENTICES WITH MENTORS Once in the program, apprentices are paired with experienced technicians who act as mentors. During this stage, QA tracks the status of the Apprentice and meets with the technicians for up to two years to ensure all requirements are met. Typically, it takes 18 to 24 months for Apprentices to complete the program. Three months before their expected completion date and before meeting with QA, Operations Supervisors review each candidate’s Apprenticeship Journal and determines if their training meets all the requirements needed to move to the next step. At this point, QA meets with the Apprentices and uploads their information into the federal database. YOU’VE COMPLETED THE APPRENTICESHIP JOURNAL. WHAT’S NEXT? Upon completion of each Apprentice’s Apprenticeship Journal, an FAA form 8610-2 application is prepared as well as a copy of the Pilots Bill of Rights (PBR) and a copy of the Apprentice’s driver’s licence. Then, the complete Apprenticeship Journal is submitted for review to the local FAA Flight Safety District Office (FSDO). Representatives from the FAA then meet with the Apprentice and sign off the applicant to test for the General, Oral and Practical examinations for Airframe Certification.

During this step, MHIRJ assists the Apprentices as they get ready to sit for their licence test. All training aids are provided to the technician via digital format from Quality Assurance. Also, Baker School of Aeronautics training curriculum, Jeppesen and/or ASA test books are provided to Apprentices. Once all testing is complete and Apprentices have passed all the requirements to receive Airframe certification, they are closed out in the federal register. HR then meets with the technician to discuss their pay increase. After getting their Airframe certification, the technician can move forward with documentation for Powerplant certification. The Apprenticeship program not only

ONE YEAR TOGETHER

Success by the Numbers 2018 40 APPRENTICES REGISTERED 16 RECEIVED AIRFRAME CERTIFICATION

2019 27 APPRENTICES REGISTERED 12 RECEIVED AIRFRAME CERTIFICATION helps build the best technicians, but it’s also a career path that has resulted in four Apprentices becoming Crew Chiefs. The final result of these efforts is expertly trained technicians who are ready to provide high-quality service and maintenance at our strategically located MHIRJ Service Centers in Bridgeport, West Virginia and Tucson, Arizona.

2020 35 APPRENTICES REGISTERED 4 RECEIVED AIRFRAME CERTIFICATION 26 IN TRAINING

2021 24 APPRENTICES REGISTERED 24 IN TRAINING

For more information about our Apprenticeship Program, please contact our representative through the link below CONTACT

MHIRJ WINGSPAN | 23

ISSUE TWO / SUMMER 2021

MHIRJ 2020

RELIABILITY AWARDS

IN BRIEF

The MHIRJ Reliability Awards

highlight customers who excel in operational excellence and overall quality of service. These awards serve as recognition of worldwide operators of CRJ Series regional jets who have achieved industry-leading dispatch reliability rates of 99 per cent or better during 2020. To determine the winners, MHIRJ reviews reliability statistics from its in-service FRACAS data. In light of the difficulties airlines faced this past year, winning the 2020 Award is more significant than ever.

The categories and their winners are listed below: CRJ100/200 PRODUCTS CATEGORY

– Europe (Russia & CIS)

AIR NOSTRUM

CRJ700/900/1000 PRODUCTS CATEGORY

– North America

ENDEAVOR AIR CRJ700/900/1000 PRODUCTS CATEGORY

– Europe (Russia & CIS)

AIR NOSTRUM

CRJ700/900/1000 PRODUCTS CATEGORY

– Asia

CHINA EXPRESS AIRLINES Congratulations to all of our winners. We wish you enduring success and look forward to the continuation of our partnership!

ACHIEVING INDEPENDENCE In December of 2020, MHIRJ received AS9100D and ISO9001: 2015 certifications, moving towards greater autonomy and a wider range in service offerings. As a result of these certifications, MHIRJ no longer has to rely on outside manufacturers when providing Maintenance, Repair and Operations (MRO) services. In addition, in March of 2021, MHIRJ obtained its Manufacturer’s certificate, enabling the company to become an independent parts manufacturer and deliver customized parts that respond to the unique needs of each customer. Having crossed the one-year mark in operation and showing phenomenal growth, MHIRJ is proving its resolve. By becoming an independent entity, MHIRJ is building a strong foundation on which it can continue to build.

24 | MHIRJ WINGSPAN

LOCAL GROWTH

With its Bridgeport facility, MHIRJ has a significant presence in West Virginia. In February of 2021, this presence grew as MHIRJ received support from the local West Virginia Airport Authority to build six additional lines of heavy maintenance, opening up a massive offering in both services and jobs. While the pandemic slowed activity throughout most of the industry, MHIRJ has been busy. With the help of local governments and associations, and most of all, people, MHIRJ has taken operations to a whole new level, expanding its service offerings while stimulating local economies. MHIRJ is proud to assist in the growth of the aviation industry in West Virginia and in all the communities in which we operate worldwide. Achieving success is the work of many, achieving together as one unified team.

ONE YEAR TOGETHER

ONGOING SUPPORT TO KEEP YOU FLYING 24/7 access to the largest regional aircraft maintenance network in the world. HEAD OFFICE 3655 Avenue des Grandes Tourelles, Suite 110 Boisbriand, Qc, J7H 0E2 Tel.: +1 450 497 0555

CONTACT US CUSTOMER RESPONSE CENTER The CRC can be reached 24/7/365 North America (toll-free): +1 844 CRC CRC0 (+1 844 272 2720); or direct: +1 514 855 8500 Europe: +44 (0) 2890 468899 International: +1 514 855 8500 Fax: +1 514 956 2888 PARTS ORDERING North America (toll-free): +1 844 CRC CRC0 (+1 844 272 2720) International: +1 514 855 8500 AOG Parts Services: aog.parts@MHIRJ.com Routine and Critical Parts Services: parts@MHIRJ.com

PARTS AND SERVICES SALES TEAM The Sales Team is available to support all your parts and services requirements, throughout the life of your aircraft. Contact us for everything from ‘Entry-into-Service provisioning’ thru ‘Heavy Maintenance spares planning’. MICHAEL DESCENT Manager, Parts and Services Sales michael.descent@mhirj.com Tel. +1 416 373 5505 Mobile. +1 416 902 6775 COLIN TRUEMAN Regional Sales Manager - International colin.trueman@mhirj.com Tel. / Mobile +44 7841 630781 YVON HACHE Regional Sales Manager – Americas yvon.hache@mhirj.com Tel. +1 416 373 5197 Mobile. +1 416 902 5983

TIM MOORE Regional Sales Manager – Americas tim.moore@mhirj.com Tel. +1 304 997 5548 Mobile. +1 304 531 633

SERVICE CENTERS TUCSON SERVICE CENTER 1555 East Aero Park Blvd. Tucson, AZ 85765 USA WEST VIRGINIA AIR CENTER 2400 Aviation Way Bridgeport, WV 26330 USA DON NOLAN Director, Sales and Business Development don.nolan@mhirj.com Tel.: 520 991 6155

MHIRJ AUTHORIZED SERVICE FACILITIES ADRIA TEHNIKA Zgornji Brnik 130h 4210 Brnik-Aerodrom Slovenia Tel.: +386 4 259 4348 sales@aateh.si Aircraft Authorized Types CRJ Series 100/200/700/900/1000 WEB

JAZZ TECHNICAL SERVICES Halifax Stanfield International Airport 310 Goudey Drive Enfield, Nova Scotia, Canada, B2T 1E4 Contact: Cesar Longeri, Director MRO Operations + 1 902 873 5414 jts.mro@flyjazz.ca Aircraft Authorized Types CRJ Series 100/200/700/900/1000 WEB

TRAINING CENTERS CAE CAE has decades of experience providing training to airlines and operators around the world. Headquartered in Montreal, CAE offers CRJ Series flight training worldwide, with the lead ATP Training Center based in Toronto. Other CRJ simulators are based in Charlotte, Minneapolis, Phoenix, Madrid and Copenhagen. CAE Toronto Training Center 2025 Logistics Drive Mississauga, Ontario L5S 1Z9 Canada Tel.: +1 905 672-8650 Fax: +1 905 672 0211 toronto-Center@cae.com WEB

Other CRJ simulators are based in Charlotte, Minneapolis, Phoenix, Madrid and Copenhagen. FLIGHTPATH INTERNATIONAL (FPI) FlightPath International (FPI) has years of experience delivering CRJ technical training. They currently hold EASA, Transport Canada and CAAC approvals, as well as those from other regulatory authorities. Headquartered in Toronto, FPI has partnerships with numerous other organizations and is capable of delivering many aspects of CRJ Technical training on-site, at the operator’s location FlightPath International. Corporate Office 7828-1 Hwy 89 Alliston, Ontario, L9R 1V1 Tel.: +1 705 434 0058 Fax.: +1 705 434 0063 info@flightpathinternational.com WEB

WINGSPAN WINGSPAN@MHIRJ.COM

MHIRJ WINGSPAN | 25

ISSUE TWO / SUMMER 2021

26 | MHIRJ WINGSPAN