Support Team Presentation

Headline

Text box

MVP ‘XyLibrary’ Support Subhead •

List

Sub List

Meeting 4-10-2017 •

April 2017

Headline MVP XyLibrary

Text box

Subhead Overview Phase • List 1 (MVP) – Let Authors use their own authoring/publishing • Subhelping List tools while them comply with business rules Phase 2 – Offer solutions to Managers and Directors around Management, Understanding, and Control Motivations Phase 3 – Prove L&D is of strategic value to the Enterprise ©2017 Xyleme, Inc. - Confidential

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Headline Agile Approach

Text box

Subhead What are the constraints?

• • List Rough framework; refine 'just in time' • Subfocus List • Narrow to the Job to be Done • Use user testing results to inform our work; pivot

©2017 Xyleme, Inc. - Confidential

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Release and Pricing Model Text box Headline [Closed] Alpha

Subhead Some Internal •

[Open] Alpha

Many Internal

List •

[Closed] Beta

[Open] Beta

Targeted Sales

Internal + Partners

Internal, Partners & Public

Internal, Partners & Public

Internal, Partner & Public

• Many internal • Few partners

• Many Internal • Several Partners • Few Public

• Many Internal • Several Partners • Some Public

• Most Internal • Many+ Partners • Many+ Public

Sub List

Open Sales

+ Users

Internal Xyleme, by invitaHon

All internal Xyleme

Partners, by invitaHon

All partners invited Public, by invitaHon

Targeted sales

All welcome

Feedback

Commitment to user tesHng program

(Opt-in) Infrequent feedback

Commitment to user tesHng program

(Opt-in) Infrequent feedback

(Opt-in) Infrequent feedback

(Push) Feedback form

Price

(none)

(none)

Token price (free in exchange for feedback)

Nominal Price (less in exchange for feedback)

Tiered pricing model

Tiered pricing model

Questions? Feedback? Corrections? Please contact Skye Sant

Document a/o 3-4-17

Text box Headline Help (Phase 1a) Xylibrary

Subhead Help at the Point of Engagement DEPENDENCIES: List • Usable software (strong dependency) • Sub little List direct (human) intervention • Necessitates • Company has shared internal resources working on support • User testing program (limited to invitation)

EXAMPLES: • Tutorials for Beginning – Coachmarks – Example Collections • In-context help – '?' or 'I' icons (text help popups) – Snackbar messages ("Did you know…?")

• Advertising/Marketing/Sales – Ad Hoc Demos – Landing page - value prop, etc

©2017 Xyleme, Inc. - All Rights Reserved.

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Headline MVP Customer JourneyText box Subhead Sales/Marketing/Communication cycle Early Releases

In the tool

Word of Mouth XyLibrary Landing page

Invite customers

Thanks for signing up

Metrics

Form Field: Conversions “How did you hear about us?”

Invited vs accept

Open vs delete

MarkeHng [Dept]

Track # responses

Write email

Write email

•

Aware

List

Where? •

Sub List

Looking

Create Landing Page

*This table is for example only ©2017 Xyleme, Inc. - All Rights Reserved.

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Headline MVP Service Blueprint Text box Subhead ‘Experience’ + support of these activities by department •

List

• ‘Feature’

Sign up/ log in Catalogue Pg Collec<on pg Se=ng Pg Sub List Register

Payment

Main Page

Delete Files

Change email

Tiered Pricing

Sample Content CollecHons

Snackbar to undo

Inline error

Info re: benefits

Snackbar msg

ValidaHon flow

Pricing model

In tool Help

Inline error ‘?’ for help

Product [Dept]

Value prop for Create landing page CollecHons

*This table is for example only ©2017 Xyleme, Inc. - All Rights Reserved.

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HeadlineSchedule Meeting Meeting Schedule

Subhead •

List

MON

[Start Sprint] Support Retrospective Tech scrum

•

TUES

Tech Retro.

Tech scrum

Sub List

THURS

FRI Support scrum

Tech scrum Tech scrum Tech scrum SPRINT [End Sprint] PLANNING

Tech scrum

Tech scrum

[Start Sprint] Support Retrospective Tech scrum

KEY: Support Team DevOps/ Tech Teams Everyone Together

WED

Tech Retro.

Tech scrum

Tech scrum Tech scrum Tech scrum Support scrum

Text box We manage our work in JIRA SPRINTS= 2 weeks 1. Sprint Planning mtg (what's coming up to be built) 2. Take an Epic and write tasks, subtasks 3. Do work (WIP limit of 3) 4. Status Mtg every 2 weeks 5. Retrospective Mtg (how things went the last sprint)

Tech scrum Tech scrum Tech scrum SPRINT [End Sprint] PLANNING

Tech scrum

Tech scrum

KEY: • Support team • DevOps/Tech team • Everyone together

Tech scrum Tech scrum Tech scrum

©2017 Xyleme, Inc. - All Rights Reserved.

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