Headline
Text box
MVP ‘XyLibrary’ Support Subhead •
List
Sub List
Meeting 4-10-2017 •
April 2017
Headline MVP XyLibrary
Text box
Subhead Overview Phase • List 1 (MVP) – Let Authors use their own authoring/publishing • Subhelping List tools while them comply with business rules Phase 2 – Offer solutions to Managers and Directors around Management, Understanding, and Control Motivations Phase 3 – Prove L&D is of strategic value to the Enterprise ©2017 Xyleme, Inc. - Confidential
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Headline Agile Approach
Text box
Subhead What are the constraints? • • List Rough framework; refine 'just in time' • Subfocus List • Narrow to the Job to be Done • Use user testing results to inform our work; pivot
©2017 Xyleme, Inc. - Confidential
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Release and Pricing Model Text box Headline [Closed] Alpha
Subhead Some Internal •
[Open] Alpha
Many Internal
List •
[Closed] Beta
[Open] Beta
Targeted Sales
Internal + Partners
Internal, Partners & Public
Internal, Partners & Public
Internal, Partner & Public
• Many internal • Few partners
• Many Internal • Several Partners • Few Public
• Many Internal • Several Partners • Some Public
• Most Internal • Many+ Partners • Many+ Public
Sub List
Open Sales
+ Users
Internal Xyleme, by invitaHon
All internal Xyleme
Partners, by invitaHon
All partners invited Public, by invitaHon
Targeted sales
All welcome
Feedback
Commitment to user tesHng program
(Opt-in) Infrequent feedback
Commitment to user tesHng program
(Opt-in) Infrequent feedback
(Opt-in) Infrequent feedback
(Push) Feedback form
Price
(none)
(none)
Token price (free in exchange for feedback)
Nominal Price (less in exchange for feedback)
Tiered pricing model
Tiered pricing model
Questions? Feedback? Corrections? Please contact Skye Sant
Document a/o 3-4-17
Text box Headline Help (Phase 1a) Xylibrary
Subhead Help at the Point of Engagement DEPENDENCIES: List • Usable software (strong dependency) • Sub little List direct (human) intervention • Necessitates • Company has shared internal resources working on support • User testing program (limited to invitation)
EXAMPLES: • Tutorials for Beginning – Coachmarks – Example Collections • In-context help – '?' or 'I' icons (text help popups) – Snackbar messages ("Did you know…?") • Advertising/Marketing/Sales – Ad Hoc Demos – Landing page - value prop, etc
©2017 Xyleme, Inc. - All Rights Reserved.
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Headline MVP Customer JourneyText box Subhead Sales/Marketing/Communication cycle Early Releases
In the tool
Word of Mouth XyLibrary Landing page
Invite customers
Thanks for signing up
Metrics
Form Field: Conversions “How did you hear about us?”
Invited vs accept
Open vs delete
MarkeHng [Dept]
Track # responses
Write email
Write email
•
Aware
List
Where? •
Sub List
Looking
Create Landing Page
*This table is for example only ©2017 Xyleme, Inc. - All Rights Reserved.
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Headline MVP Service Blueprint Text box Subhead ‘Experience’ + support of these activities by department •
List
• ‘Feature’
Sign up/ log in Catalogue Pg Collec<on pg Se=ng Pg Sub List Register
Payment
Main Page
Delete Files
Change email
Tiered Pricing
Sample Content CollecHons
Snackbar to undo
Inline error
Info re: benefits
Snackbar msg
ValidaHon flow
Pricing model
In tool Help
Inline error ‘?’ for help
Product [Dept]
Value prop for Create landing page CollecHons
*This table is for example only ©2017 Xyleme, Inc. - All Rights Reserved.
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HeadlineSchedule Meeting Meeting Schedule
Subhead •
List
MON
[Start Sprint] Support Retrospective Tech scrum
•
TUES
Tech Retro. Tech scrum
Sub List
THURS
FRI Support scrum
Tech scrum Tech scrum Tech scrum SPRINT [End Sprint] PLANNING
Tech scrum
Tech scrum
[Start Sprint] Support Retrospective Tech scrum
KEY: Support Team DevOps/ Tech Teams Everyone Together
WED
Tech Retro. Tech scrum
Tech scrum Tech scrum Tech scrum Support scrum
Text box We manage our work in JIRA SPRINTS= 2 weeks 1. Sprint Planning mtg (what's coming up to be built) 2. Take an Epic and write tasks, subtasks 3. Do work (WIP limit of 3) 4. Status Mtg every 2 weeks 5. Retrospective Mtg (how things went the last sprint)
Tech scrum Tech scrum Tech scrum SPRINT [End Sprint] PLANNING
Tech scrum
Tech scrum
KEY: • Support team • DevOps/Tech team • Everyone together
Tech scrum Tech scrum Tech scrum
©2017 Xyleme, Inc. - All Rights Reserved.
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