Eagleye IT Support Packages Platinum IT Support
Gold IT Support
Silver IT Support
Bronze IT Support
Home Support
Reduction in Engineer Call Out Charges
100%
75%
50%
25%
20%
Reduction on Workshop Repairs (labour only) 3 Telephone Support Business Working Hours Monday - Friday 4 Remote Support Business Working Hours Monday - Friday We will effectively be your ‘mobile’ ICT department 5 Environmental Monitoring add on available (Temperature, Humidity & Power) 6 System and Business Reviews
50%
30%
15%
15%
30%
Unlimited
Unlimited
Unlimited
Limited
Limited
Unlimited
Unlimited
Unlimited
Extra -25%
Limited
Package per household (max 5 devices)
Eagleye 24/7 Network Monitoring 1
Out of Hours Mobile / Email Support
2
Quarterly On-Site Engineer Visits
250Gb Workstation Cloud Backup Yearly Audits 7
Web Support / Advice (domains)
Domain / IP Blacklist Removal 8
Discounted Managed Hosting / Email
Proactive Broadband Monitoring 9
Alert system for your Website
Highlighted Points from the Packages 1
Out of hours e-mail support comes at an additional cost. However, with the selected packages, a discount can be offered for these services. 2
The quarterly on-site visits can be altered to monthly or fortnightly for an amended cost.
3, 4
The business working hours are 8am – 5pm Monday – Friday excluding bank holidays. The unlimited packages allow for support as and when necessary. The limited packages allow for support for an allotted number of hours per month. These hours will be negotiated within the support contract. 5
Although environmental monitoring is included, the hardware needs to be purchase separately.
6
The system and business reviews will occur every six months to analyse where your company is and where it would like to be. 7
Although website support and advice is included, it does not include any alterations to the website or code of the website. It is advice on why you are experiencing an error and what you can do to resolve the problem. Any extra support may come at an additional cost. 8
9
Discounted costs on hosting and e-mail packages with A2Z Computing.
The alerting system will detect hacker attempts, any unauthorised access and whether the website services ‘goes down’.