MEC Monthly Meeting: May 14, 2009 Enhancing the Medical Staff Organization Planning Workshop: 2009 and Beyond Developing Tactics to Move Forward
Illinois Institute of Technology : Institute of Design Amy Batchu : Amanda Wirth Spring 2009
SG2 Retreat
Enhancing the Medical Staff Organization Purpose The retreat brought leaders together to create objectives on how to enhance the Medical Staff. Process Discuss possibilities Generate objectives Filter objectives Agree on significant objectives Document work
Enhancing: SG2 Retreat
Significant Objectives Top Seven
32
More input into strategic planning regarding service lines, clinical technology, physician development, facilities.
30
Streamline infrastructure of medical staff committees and functions.
26
Improve health of physician practices (i.e., patient satisfaction, help with outpatient EMR, coding, etc).
23
Encourage more proactive physician engagement with patient safety.
17
Foster two way communication between administration, medical staff, nursing, etc.
15
Improve communication between medical staff leadership and medical staff.
14
Improve new physician orientation.
MEC Workshop
Planning Workshop: 2009 and Beyond Purpose Planning session to align and further focus effort on expanding SG2 objectives. Process Filter objectives Align on objectives Expand objectives Identify possibilities Visualize possibilities
Planning: MEC Workshop
Start with Significant Objectives Top Seven
32
More input into strategic planning regarding service lines, clinical technology, physician development, facilities.
30
Streamline infrastructure of medical staff committees and functions.
26
Improve health of physician practices (i.e., patient satisfaction, help with outpatient EMR, coding, etc).
23
Encourage more proactive physician engagement with patient safety.
17
Foster two way communication between administration, medical staff, nursing, etc.
15
Improve communication between medical staff leadership and medical staff.
14
Improve new physician orientation.
Planning: MEC Workshop
Filter Significant Objectives Top Seven
32
More input into strategic planning regarding service lines, clinical technology, physician development, facilities.
30
Streamline infrastructure of medical staff committees and functions.
26
Improve health of physician practices (i.e., patient satisfaction, help with outpatient EMR, coding, etc).
23
Encourage more proactive physician engagement with patient safety.
17
Foster two way communication between administration, medical staff, nursing, etc.
15
Improve communication between medical staff leadership and medical staff.
14
Improve new physician orientation.
Planning: MEC Workshop
Align : Expand : Identify 30
Streamline infrastructure of medical staff committees and functions
15
Improve communication between medical staff leadership and medical staff
Planning: MEC Workshop
Visualize: Streamline Infrastructure we are people we are physicians we are members we are leaders we are the Medical Staff
Streamline Little resistance to flow Infrastructure Arrangement of and relations between the elements of an organization
Planning: MEC Workshop
Visualize: Streamline Infrastructure
Because we are people we have other things to do.
Planning: MEC Workshop
Visualize: Streamline Infrastructure
Because we are physicians we need the medical staff, but need is diminishing.
Planning: MEC Workshop
Visualize: Streamline Infrastructure
Because we are members we participate, but participation is lacking.
Planning: MEC Workshop
Visualize: Streamline Infrastructure
Because we are leaders we give direction, but direction is difficult to find.
Planning: MEC Workshop
Visualize: Streamline Infrastructure
Because we are the Medical Staff we govern, but governance is inflexible.
Planning: MEC Workshop
Visualize: Streamline Infrastructure
Communication is critical to streamline infrastructure.
Planning: MEC Workshop
Visualize: Improve Communications Improve communication between medical staff leadership and medical staff.
Planning: MEC Workshop
Visualize: Improve Communications Complexity CONTENT
MODE
FORMAT
MORE OPTIONS
POSSIBILITIES MORE PEOPLE
PERSONALITIES & PREFERENCES
Planning: MEC Workshop
Visualize: Improve Communications
Fit
INDIVIDUAL
different interests COLLECTIVE
any interest
Planning: MEC Workshop
Visualize: Improve Communications
Lack of Support FRAGMENTED
Lack of alignment INEFFECTIVE
INDECISION
MEC Monthly Meeting
Developing Tactics to Move Forward
Research: 7 Team meetings 4 Participatory workshops 29 Interviews 2 Shadowings 200 Hours contextual research
Physician Values: Relevance Flexibility Collegiality Trust
MEC Monthly Meeting
Developing Tactics to Move Forward External Trends • Government reform: nationalization of health care • Increasing gap between old and young physicians
MEC Monthly Meeting
Developing Tactics to Move Forward External Trends • Government reform: nationalization of health care • Increasing gap between old and young physicians Advocate Structure
GSH
MEC Monthly Meeting
Developing Tactics to Move Forward External Trends • Government reform: nationalization of health care • Increasing gap between old and young physicians Advocate Structure
GSH
Good Samaritan Strategy Good to Great Clinical Outcomes
Associate Satisfaction
Patient Satisfaction
Physician Relations
Growth
Funding Our Future
MEC Monthly Meeting
Streamline Infrastructure: Tactics we are people we are physicians we are members we are leaders we are the Medical Staff
Streamline infrastructure of medical staff committees and functions.
MEC Monthly Meeting
Streamline Infrastructure: Tactics Overall Strategy In order to streamline the infrastructure leaders must address physicians in each layer with a unique process.
MEC Monthly Meeting
Streamline Infrastructure: Tactics
Determine whether another structure might be more appropriate. Adjust structure to better match physicians functions. Familiarize physicians with the new structure.
MEC Monthly Meeting
Streamline Infrastructure: Tactics
Articulate a strategy for the Medical Staff that can be sustained. Guide physicians through times of change.
MEC Monthly Meeting
Streamline Infrastructure: Tactics
Provide alternatives for members to participate in various ways. Enable members to interact and build relationships.
MEC Monthly Meeting
Streamline Infrastructure: Tactics Utilize administration as a liaison between physicians. Collaborate with physicians to counter competitive environment.
MEC Monthly Meeting
Streamline Infrastructure: Tactics Recognize each person’s unique workflow and commitments.
MEC Monthly Meeting
Streamline Infrastructure: Tactics Complementary Objective The infrastructure can be further streamlined with improved communications.
MEC Monthly Meeting
Improve Communications: Tactics Improve communication between medical staff leadership and medical staff.
MEC Monthly Meeting
Improve Communications: Tactics Simplify FOCUS accurately communicate urgent messaging for most essential, timely information only. DOCUMENT personality types and appropriateness to assist others in building relationships based on types.
MEC Monthly Meeting
Improve Communications: Tactics
Adjust SITUATIONAL mention in the message the uniqueness of that special physician PERIODIC curate a message into an inspirational story that resonates with various types of physicians DEEP plan fun interactions to send messages that build trust and pull physicians towards the Medical Staff ANNUAL Understand the demographic makeup Medical Staff every year. Compare technology that is popular.
MEC Monthly Meeting
Improve Communications: Tactics
RESOURCES Request annual list of all support services from the Administrators.
SUPPORT
Support & Guide
BUILD RESOURCES Accept first, the value Administrators. Further shape value into a collegial support structure.
UTILIZE resources Understand physician workflows.
GUIDE
CREATE SERVICES Create direct two-way channels. Construct these channels based on patterns of general physician communication appropriateness. CREATE SERVICES Close the loop. Ensure that there is closure or follow up by encouraging use of a direct two-way channel.
Thank You.