This is a 14 page extract from the book. Once thought of as a fad it is now clear that knowledge management is an important issue which all organisations face and will continue to face for the foreseeable future. Case studies can provide a contextual perspective on real world experiences in KM. This book contains 11 case studies and should also prove useful as teaching examples. The case studies provided in this book cover subjects such as KM effectiveness gap analysis, the elicitation of intellectual capital performance, the reconfiguration of knowledge management practices and international strategic alliances. Cases include examples from the pharmaceutical industry, manufacturing and consulting, while the public sector cases include the creation of a judicial environment, patient centred treatment in a general hospital and KM in the French Air Force fighter squadrons. Edited by Kenneth A. Grant. Published by Academic Publishing International
ISBN: 978-908272-26-3