Test Bank For Career Success in Health Care Professionalism in Action 4th Edition by Bruce Colbert,

Test Bank For Career Class: Success in Health Care Date: Professionalism in Action 4th Edition by Bruce Colbert, Test Bank For Elizabeth Katrancha | All 1-11Katrancha Career Success in Health Care Professionalism in Action 4th Edition 2025Chapters

by Bruce Colbert, Elizabeth Name:

Chapter 1-11 Chapter 01: Study Skills: Laying the Foundation 1. Studying for two hours at a time is the most efficient method of learning material. a. True b. False ANSWER: False Studies show you learn more in three thirty-minute sessions than in one two-hour session.

RATIONALE: Your maximum study time without a break should be about one hour.

POINTS: 1 DIFFICULTY: Remember REFERENCES: DAILY STUDY PREPARATION QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.1 - Relate the importance of good study habits to your personal success.

DATE CREATED: 5/2/2024 4:21 AM DATE MODIFIED: 5/2/2024 4:23 AM 2. An active reader is able to read material relatively quickly, but will not comprehend much of it. a. True b. False ANSWER: False If you read the material but do not comprehend much of what you have just read or lose RATIONALE: your focus, you are a passive reader.

POINTS: 1 DIFFICULTY: Remember REFERENCES: DAILY STUDY PREPARATION QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.1 - Relate the importance of good study habits to your personal success.

DATE CREATED: 5/2/2024 6:02 AM DATE MODIFIED: 5/2/2024 6:04 AM 3. The cognitive educational domain establishes your knowledge and your ability to apply it to your chosen area of study. a. True b. False ANSWER: True RATIONALE: The cognitive domain establishes your knowledge and your ability to apply it to your chosen area of study.

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DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAINS QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.4 - Based on the learning process, develop strategies to improve test-taking skills.

DATE CREATED: 5/2/2024 6:05 AM DATE MODIFIED: 5/2/2024 6:08 AM 4. Which time frame and method for studying and learning is most efficient? a. three hours per night with no breaks b. two hours per night with no breaks c. six one-hour sessions with five-minute breaks between sessions d. three 30-minute sessions with -ten-minute breaks between sessions ANSWER: d Studies show you learn more in three thirty-minute sessions than in one two-hour session.

RATIONALE: Therefore, studying notes over shorter periods in more frequent intervals is more effective than long cramming sessions.

POINTS: 1 DIFFICULTY: Understand REFERENCES: DAILY STUDY PREPARATION QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.2 - Perform an assessment of your current study skills.

DATE CREATED: 5/2/2024 6:16 AM DATE MODIFIED: 5/2/2024 6:20 AM 5. When is the best time to study? a. right after you wake up b. before eating a morning meal c. whenever you feel most alert d. after eating an evening meal ANSWER: c The time chosen for studying is very important. It may not be the same time for all of us.

RATIONALE: Some people are “morning people,” and others are not. We all have different biological clocks, so scheduling times when you are most alert and focused is the best strategy.

POINTS: 1 DIFFICULTY: Remember REFERENCES: SELECT A GOOD TIME AND PLACE TO STUDY QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.1 - Relate the importance of good study habits to your personal success.

DATE CREATED: 5/2/2024 6:25 AM DATE MODIFIED: 5/2/2024 6:29 AM Page 2

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6. Getting tired almost immediately after attempting to study in bed is an example of which kind of psychological process? a. operant conditioning b. classical conditioning c. cognitive dissonance d. cognitive disassociation ANSWER: b Classical conditioning (also known as Pavlovian or respondent conditioning) is a learning RATIONALE: process in which an innate response (sleep) to a potent stimulus (lying in bed) is elicited in response to a previously neutral stimulus (studying); this is achieved by repeated pairings of the neutral stimulus with the potent stimulus.

POINTS: 1 DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAINS QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.5 - Relate the importance of health and good study skills.

DATE CREATED: 5/2/2024 6:39 AM DATE MODIFIED: 5/2/2024 6:44 AM 7. Which term is synonymous with classroom behavior? a. classroom etiquette b. classroom achievement c. cognitive assimilation d. cognitive mapping ANSWER: a RATIONALE: Classroom behavior and classroom etiquette are synonymous.

POINTS: 1 DIFFICULTY: Remember REFERENCES: USE GOOD STUDY HABITS QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.5 - Relate the importance of health and good study skills.

DATE CREATED: 5/2/2024 6:44 AM DATE MODIFIED: 5/2/2024 6:48 AM 8. What is the main purpose of taking notes? a. to get key points from textbooks and lectures b. to highlight what the lecturer thinks is important c. to make lengthy summaries of textbooks d. to enhance short-term memory ANSWER: a RATIONALE: The purpose of taking notes is to get key points from textbooks and lectures.

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DIFFICULTY: Remember REFERENCES: NOTE TAKING QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.6 - Identify success strategies for online courses.

DATE CREATED: 5/2/2024 6:56 AM DATE MODIFIED: 5/2/2024 6:58 AM 9. What’s the best method to use while studying a chapter of your text? a. highlighting b. outlining c. copying d. skimming ANSWER: b Outlining may initially take longer than highlighting, but you will learn the material better.

RATIONALE: POINTS: 1 DIFFICULTY: Remember REFERENCES: NOTE TAKING QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.3 - Formulate a plan for improvement of study skills.

DATE CREATED: 5/2/2024 6:58 AM DATE MODIFIED: 5/2/2024 7:18 AM 10. A passive reader ____. a. vividly uses imagination while reading b. automatically makes cognitive associations while reading c. reads material quickly but inefficiently d. reads deliberately and retains most of the material ANSWER: c RATIONALE: Passive readers read material relatively quickly, but don’t comprehend or recall much of it.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Use Good Study Habits QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.2 - Perform an assessment of your current study skills.

DATE CREATED: 5/2/2024 7:42 AM DATE MODIFIED: 5/2/2024 7:50 AM 11. Which type of reader tends to make the most efficient use of their time when studying and learning? a. affective reader b. sensory reader Page 4

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c. passive reader d. active reader ANSWER: RATIONALE:

d Active readers want to understand and remember what was just read. They increase their com-prehension by writing notes as they read, asking themselves questions about what they are reading, and even marking their text with notes. While this takes more time and effort initially, you will need less time to review for the exam, you will be better prepared, and more likely to get a good grade.

POINTS: 1 DIFFICULTY: Remember REFERENCES: ACTIVE READING QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.3 - Formulate a plan for improvement of study skills.

DATE CREATED: 5/2/2024 7:51 AM DATE MODIFIED: 5/2/2024 7:53 AM 12. ____ and taking notes while reading are very effective reading techniques. a. Outlining b. Skimming c. Multitasking d. Surfing ANSWER: a Outlining and taking notes while reading are very effective active reading techniques.

RATIONALE: POINTS: 1 DIFFICULTY: Remember REFERENCES: NOTE TAKING QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.6 - Identify success strategies for online courses.

DATE CREATED: 5/2/2024 7:54 AM DATE MODIFIED: 5/2/2024 7:57 AM 13. Which part of the classroom has fewer personal and electronic distractions, making it the best section to for learning? a. near the back b. near the front c. side closest to the windows d. side closest to the door ANSWER: b Sitting near the front creates fewer distractions because there are fewer personal and RATIONALE: electronic side conversations.

POINTS: 1 DIFFICULTY: Remember REFERENCES: CLASSROOM ETTIQUETTE QUESTION TYPE: Multiple Choice Page 5

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HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.7 - Develop strategies for "branding" or "showcasing" yourself as a successful student and a future employee.

DATE CREATED: 5/2/2024 7:59 AM DATE MODIFIED: 5/2/2024 8:03 AM 14. How many different and unique learning domains are there? a. five b. four c. three d. two ANSWER: c RATIONALE: There are three distinct educational domains.

POINTS: 1 DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAINS QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.2 - Perform an assessment of your current study skills.

DATE CREATED: 5/2/2024 8:04 AM DATE MODIFIED: 5/2/2024 8:07 AM 15. Which educational domain involves assessing, teaching, and learning theories and facts? a. affective b. psychomotor c. sensory d. cognitive ANSWER: d The cognitive domain comprises assessing, teaching, and learning theories and facts.

RATIONALE: POINTS: 1 DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAINS QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.2 - Perform an assessment of your current study skills.

DATE CREATED: 5/2/2024 8:08 AM DATE MODIFIED: 5/2/2024 8:13 AM 16. Which educational domain begins with learning definitions and recognizing information? a. affective b. psychomotor c. sensory d. cognitive ANSWER: d Page 6

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RATIONALE:

Cognitive learning must begin with the foundation (knowledge), learning definitions, and recognizing information before moving on to higher levels such as application and synthesis.

POINTS: 1 DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAIN QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.2 - Perform an assessment of your current study skills.

DATE CREATED: 5/2/2024 8:14 AM DATE MODIFIED: 5/2/2024 8:16 AM 17. Performing CPR on a patient is an example (primarily) of what educational domain? a. affective b. psychomotor c. sensory d. cognitive ANSWER: b Performing CPR on a patient is an example (primarily) of the psychomotor domain, RATIONALE: although deciding when CPR is appropriate involves some cognitive knowledge.

POINTS: 1 DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAIN QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.2 - Perform an assessment of your current study skills.

DATE CREATED: 5/2/2024 8:19 AM DATE MODIFIED: 5/2/2024 8:23 AM 18. Which educational domain focuses on assessing and developing professional attitudes and behaviors? a. affective b. psychomotor c. sensory d. cognitive ANSWER: a The affective domain focuses on assessing and developing professional attitudes and RATIONALE: behaviors.

POINTS: 1 DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAIN QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.2 - Perform an assessment of your current study skills.

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19. Which educational domain involves acquisition of “soft skills” and attainment of higher emotional intelligence (EQ)? a. affective b. psychomotor c. sensory d. cognitive ANSWER: a Affective domain requires “soft skills” and high emotional intelligence (EQ).

RATIONALE: POINTS: 1 DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAIN QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.2 - Perform an assessment of your current study skills.

DATE CREATED: 5/2/2024 8:32 AM DATE MODIFIED: 5/2/2024 8:34 AM 20. What is the correct sequence of the three A’s of affective teaching/learning? a. acquisition, application, and action plan b. assessment, action plan, and acknowledgement c. assessment, awareness, and action plan d. awareness, acknowledgement, and acquisition ANSWER: c The three A’s of affective teaching/learning must be adhered to in order. First is RATIONALE: Assessment, to see where you are currently with a skill. The next is Awareness, which is becoming aware of techniques, methods, and so forth to improve this affective skill, whatever it is. The final “A” is developing an Action Plan based on your assessment and awareness to enhance the chosen affective skill.

POINTS: 1 DIFFICULTY: Remember REFERENCES: EDUCATIONAL DOMAIN QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.3 - Formulate a plan for improvement of study skills.

DATE CREATED: 5/2/2024 8:35 AM DATE MODIFIED: 5/2/2024 8:37 AM 21. Which type of thinking involves gathering and analyzing information in order to solve problems or create new opportunities? a. critical thinking b. sensory thinking c. discrete thinking d. lateral thinking ANSWER: a Page 8

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RATIONALE:

The ability to gather and analyze information in order to solve problems or create new opportunities is referred to as critical thinking.

POINTS: 1 DIFFICULTY: Remember REFERENCES: CRITICAL THINKING AND MEMORY QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.3 - Formulate a plan for improvement of study skills.

DATE CREATED: 5/2/2024 8:43 AM DATE MODIFIED: 5/2/2024 8:45 AM 22. Which type of examination consists solely of multiple choice and true/false questions? a. open-ended b. multimodal c. objective d. subjective ANSWER: c An objective examination involves multiple choice and true/false questions, without essays RATIONALE: or short answers.

POINTS: 1 DIFFICULTY: Remember REFERENCES: TEST-TAKING QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.4 - Based on the learning process, develop strategies to improve test-taking skills.

DATE CREATED: 5/2/2024 8:45 AM DATE MODIFIED: 5/2/2024 8:47 AM 23. Which personality traits are particularly important for distance learning methods such as home schooling? a. flexibility and risk-taking b. self-discipline and self-motivation c. determination and attention-seeking d. curiosity and social awareness ANSWER: b Distance learning courses are usually more difficult for the average student because they RATIONALE: require substantial self-discipline and self-motivation.

POINTS: 1 DIFFICULTY: Remember REFERENCES: STUDY SUCCESS SKILLS FOR ONLINE COURSES QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.1.6 - Identify success strategies for online courses.

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24. List at least five helpful points relative to selecting a good time and place to study.

1. Do not study in bed.

ANSWER: 2. Choose a place that’s quiet.

3. Choose a place that has good lighting.

4. Make sure the table or desk has only needed study tools on it.

5. Limit distractions in terms of background music or interactions with people.

All reasons given should reflect limiting distractions, minimizing objects within reach, and RATIONALE: cutting out all excess noise. Study in a clean, well-lit area at a time when you are most focused.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: SELECT A GOOD TIME AND PLACE OF STUDY QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.1.3 - Formulate a plan for improvement of study skills.

DATE CREATED: 5/2/2024 8:48 AM DATE MODIFIED: 5/2/2024 8:50 AM 25. Describe three ways to present yourself that showcase your authenticity.

1. Willingness to work hard, get good grades, and actively participate in all aspects ANSWER: (classroom, lab, clinical) of your educational program 2. Developing positive relationships with faculty, fellow students, and others at your school or clinical site 3. Demonstrating a dependable reputation by being on time for class and assignments, working well with others, and doing your fair share 4. Showing a positive attitude toward learning and having your education as a priority in your life 5. Taking responsibility for your behavior and always striving for improvement All reasons should showcase how the student will apply good practices in their RATIONALE: professional life to demonstrate their dedication and seriousness.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: BRANDING YOURSELF A SUCCESSFUL STUDENT QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.1.7 - Develop strategies for "branding" or "showcasing" yourself as a successful student and a future employee.

DATE CREATED: 5/2/2024 8:50 AM DATE MODIFIED: 5/2/2024 8:52 AM

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Chapter 02: Characteristics for Personal and Professional Success 1. Professionalism is the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well. a. True b. False ANSWER: True RATIONALE: Professionalism is the skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Introduction QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.1 - Define "success" in your own terms.

DATE CREATED: 5/3/2024 4:10 AM DATE MODIFIED: 5/3/2024 4:12 AM 2. Assertiveness taken to the extreme becomes friendly. a. True b. False ANSWER: False RATIONALE: Assertiveness taken to the extreme becomes aggressiveness.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Self-Confident Attitude QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.3 - Assess your level of assertiveness.

DATE CREATED: 5/3/2024 4:12 AM DATE MODIFIED: 5/3/2024 4:14 AM 3. A trustworthy attitude includes three main ingredients: intelligence, integrity, and morality. a. True b. False ANSWER: False RATIONALE: A trustworthy attitude includes three main ingredients: honesty, dependability, and responsibility.

POINTS: 1 DIFFICULTY: REMEMBER. REFERENCES: What is a Professional Attitude?

QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.2 - Relate concepts of values, self-esteem, and a self-confident attitude toward your life.

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Chapter 02: Characteristics for Personal and Professional Success DATE CREATED: DATE MODIFIED:

5/3/2024 4:39 AM 5/3/2024 7:54 AM

4. Self-esteem is primarily shaped by an individual’s _____, which are the concepts that one believes in. a. values b. intelligence c. diligence d. resilience ANSWER: a RATIONALE: Self-esteem is shaped by your values. Values are what you believe in.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Self-Esteem QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.2 - Relate concepts of values, self-esteem, and a self-confident attitude toward your life.

DATE CREATED: 5/3/2024 7:56 AM DATE MODIFIED: 5/3/2024 7:56 AM 5. Which of the following describes someone who is capable of consistently doing something well? a. self-confident b. competent c. talented d. organized ANSWER: b RATIONALE: Competency means someone is capable of doing something well.

POINTS: 1 DIFFICULTY: UNDERSTAND REFERENCES: Self-Esteem QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.2 - Relate concepts of values, self-esteem, and a self-confident attitude toward your life.

DATE CREATED: 5/3/2024 8:22 AM DATE MODIFIED: 5/3/2024 8:23 AM 6. When you act as the “voice of the patient” what are you actually doing for that patient? a. witnessing b. treating c. advocating d. mimicking ANSWER: c Copyright Cengage Learning. Powered by Cognero.

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Chapter 02: Characteristics for Personal and Professional Success You are responsible for advocating for your patient’s well-being. Advocating means that you are often the “voice of the patient.”

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Self-Confident Attitude QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.2 - Relate concepts of values, self-esteem, and a self-confident attitude toward your life.

DATE CREATED: 5/3/2024 8:24 AM DATE MODIFIED: 5/3/2024 8:25 AM RATIONALE:

7. When a person truly lives his or her values, what catch phrase best describes them? a. takes the bull by the horns b. takes no prisoners c. talks the talk d. walks the walk ANSWER: d RATIONALE: Have you ever heard someone say that another person “walks the walk”? This means the person truly lives his or her values. In this case, personal attitude is consistent with personal values. The person acts the way he or she believes.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Self-Confident Attitude QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.2 - Relate concepts of values, self-esteem, and a self-confident attitude toward your life.

DATE CREATED: 5/3/2024 8:25 AM DATE MODIFIED: 5/3/2024 8:26 AM 8. What’s one thing the healthcare industry and the restaurant industry have in common? a. involved in food production b. corporate entities c. open late d. service industries ANSWER: d RATIONALE: Healthcare occupations are part of a service industry, which means you are providing a service to others.

POINTS: 1 DIFFICULTY: apply REFERENCES: What is a Professional Attitude?

QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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Chapter 02: Characteristics for Personal and Professional Success HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.4 - Identify ways to improve your personal and professional attitudes.

DATE CREATED: 5/3/2024 8:29 AM DATE MODIFIED: 5/3/2024 8:29 AM 9. What are the three primary traits or characteristics that most people expect from a healthcare professional? a. intelligent, diligent, compassionate b. caring, compassionate, sympathetic c. trustworthy, caring, competent d. intelligent, sympathetic, empathetic ANSWER: c RATIONALE: The listing of the traits or characteristics of a health care professional can be extensive.

However, they can be grouped into three categories as to what most people expect from a professional health care provider. People expect to be treated by a trustworthy, caring, and competent individual.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: What is a Professional Attitude?

QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.4 - Identify ways to improve your personal and professional attitudes.

DATE CREATED: 5/3/2024 8:31 AM DATE MODIFIED: 5/11/2024 7:53 AM 10. A measure of a health care professional’s sincerity is their ability to ____ with patients. a. collaborate b. empathize c. socialize d. joke ANSWER: b RATIONALE: A measure of one’s sincerity is his or her ability to empathize with patients. Empathy is the ability to identify with and understand another person’s feelings, situation, and motives.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: What is a Professional Attitude?

QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.4 - Identify ways to improve your personal and professional attitudes.

DATE CREATED: 5/3/2024 8:33 AM DATE MODIFIED: 5/3/2024 8:33 AM 11. Being considerate of the feelings of others in difficult situations is a good definition for which term? a. tact Copyright Cengage Learning. Powered by Cognero.

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Chapter 02: Characteristics for Personal and Professional Success b. respect c. sincerity d. empathy ANSWER: RATIONALE:

a Tact means being considerate of the feelings of others in difficult situations.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: What is a Professional Attitude?

QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.4 - Identify ways to improve your personal and professional attitudes.

DATE CREATED: 5/3/2024 8:40 AM DATE MODIFIED: 5/3/2024 8:41 AM 12. Which type of practice utilizes valid, well-studied treatment results to direct care management? a. anecdotal b. time-proven c. evidence-based d. observational ANSWER: c RATIONALE: Evidence based practice utilizes valid well-studied treatment results to direct practice and not just what you “feel” is best for the patient.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: What is a Professional Attitude?

QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.4 - Identify ways to improve your personal and professional attitudes.

DATE CREATED: 5/3/2024 8:42 AM DATE MODIFIED: 5/3/2024 8:43 AM 13. Which behavior is the best reaction to constructive criticism? a. Complain to a supervisor. b. Acknowledge blame. c. Defend your actions. d. Debate a different position.

ANSWER: b RATIONALE: Honesty plays a large role with criticism; you must be honest and admit mistakes so that the root cause can be identified and future errors prevented.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: What is a Professional Attitude?

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Chapter 02: Characteristics for Personal and Professional Success QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.4 - Identify ways to improve your personal and professional attitudes.

DATE CREATED: 5/3/2024 8:48 AM DATE MODIFIED: 5/3/2024 8:49 AM 14. When does your image begin forming in the minds of patients? a. before they see you b. the moment you walk in the door c. after talking to them for at least five minutes d. once they understand you are their caregiver ANSWER: b RATIONALE: Although you may not be aware of it, your reputation—the image other people have about you—begins the first moment that you walk into a room.

POINTS: 1 DIFFICULTY: REMEMBER QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.5 - Incorporate a positive and professional image in dealing with others.

DATE CREATED: 5/3/2024 8:50 AM DATE MODIFIED: 5/3/2024 8:51 AM 15. What is the best example of positive body language when with a patient? a. rhythmically tapping your foot b. nodding your head c. crossing your legs d. direct eye contact ANSWER: d RATIONALE: Proper body language when interacting with others includes: listen genuinely, make direct eye contact, avoid fidgeting around or tapping my foot or looking at your watch.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Professional Image QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.5 - Incorporate a positive and professional image in dealing with others.

DATE CREATED: 5/3/2024 8:53 AM DATE MODIFIED: 5/3/2024 8:53 AM 16. How long does it typically take to form a first impression? a. thirty seconds b. three minutes c. thirty minutes Copyright Cengage Learning. Powered by Cognero.

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Chapter 02: Characteristics for Personal and Professional Success d. three hours ANSWER: RATIONALE:

a In less than 30 seconds, you have made an impression on others. A first impression is the opinion that others make about you as a result of the image you present.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Positive and Negative Attitudes QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.5 - Incorporate a positive and professional image in dealing with others.

DATE CREATED: 5/3/2024 8:58 AM DATE MODIFIED: 5/3/2024 8:59 AM 17. Which saying represents a positive attitude? a. The glass is half full. b. The glass is half empty. c. Better luck next time. d. You can’t win them all.

ANSWER: a RATIONALE: Realistically, things may happen that may not make it a perfect day, but a positive person will make the best of it, maintaining a positive attitude and being upbeat, optimistic, and cheerful, even in the face of adversity.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Positive and Negative Attitudes QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.5 - Incorporate a positive and professional image in dealing with others.

DATE CREATED: 5/3/2024 9:00 AM DATE MODIFIED: 5/3/2024 9:01 AM 18. What does research say about laughter in a medical setting? a. It puts the medical staff at ease. b. It leads to less turnover of medical staff. c. It can boost immune response in patients. d. It promotes deeper social interactions between staff and patients.

ANSWER: c RATIONALE: Some research suggests that laughter helps the immune system become better in warding off illness.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Positive and Negative Attitudes QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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Chapter 02: Characteristics for Personal and Professional Success HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.5 - Incorporate a positive and professional image in dealing with others.

DATE CREATED: 5/3/2024 9:02 AM DATE MODIFIED: 5/3/2024 9:03 AM 19. What is the biggest potential problem with a negative attitude within a group setting? a. It leads to laziness and less work efficiency. b. It causes people to argue and get distracted from their job. c. It’s contagious and causes others to become negative. d. It’s viewed as unprofessional by the patients.

ANSWER: c RATIONALE: Negative attitudes can be quite contagious and cause others to join in. Have you ever heard the expression, “One bad apple spoils the whole barrel”?

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Positive and Negative Attitude QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.5 - Incorporate a positive and professional image in dealing with others.

DATE CREATED: 5/3/2024 9:04 AM DATE MODIFIED: 5/3/2024 9:05 AM 20. What is the best way to get out of “victim mode”? a. Take personal responsibility for problems. b. Vent your frustrations frequently. c. Develop a thicker skin for criticism. d. Avoid potential conflicts.

ANSWER: a RATIONALE: The Oz Principle states four steps to get out of the victim mode: See it: Identify the problem; Own it: Take personal responsibility for it; Solve it: Identify possible options; Do it: Pick an option and take action to implement it.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Positive and Negative Attitudes QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.5 - Incorporate a positive and professional image in dealing with others.

DATE CREATED: 5/3/2024 9:05 AM DATE MODIFIED: 5/3/2024 9:06 AM 21. A person explodes suddenly about things that have nothing to do with the circumstances. What term best describes this individual? a. the tank Copyright Cengage Learning. Powered by Cognero.

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Chapter 02: Characteristics for Personal and Professional Success b. the grenade c. the know-it-all d. the whiner ANSWER: RATIONALE:

b Below are some descriptions of types of individuals: The tank: confrontational and aggressive. The sniper: identifies everyone’s weakness and talks behind others’ backs. The grenade: explodes suddenly about things that have nothing to do with the circumstances. The know-it-all: seldom in doubt, has low tolerance for anyone who disagrees with him or her, and if something goes wrong, it was somebody else’s fault.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Positive and Negative Attitudes QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.5 - Incorporate a positive and professional image in dealing with others.

DATE CREATED: 5/3/2024 9:07 AM DATE MODIFIED: 5/3/2024 9:07 AM 22. Your extracurricular activities, volunteerism, attendance, and enthusiasm for learning all play a role in creating your own personal _____. a. Taste b. Appeal c. Style d. Brand ANSWER: d RATIONALE: Your extracurricular activities, volunteerism, attendance, and enthusiasm for learning all play a role in creating your own personal brand.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Showcasing Your Academic Performance and Professionalism QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.6 - Identify your own personal "brand".

DATE CREATED: 5/3/2024 9:08 AM DATE MODIFIED: 5/3/2024 9:09 AM 23. What is a notoriously bad habit that can ruin reputations, create havoc at work, wreck marriages, and cause heartaches? a. gossiping b. chewing gum c. being late d. eating poorly ANSWER: a RATIONALE: One bad habit that causes a lot of grief is gossip. Gossip can wreck marriages, ruin Copyright Cengage Learning. Powered by Cognero.

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Chapter 02: Characteristics for Personal and Professional Success reputations, and cause heartaches.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Showcasing Your Academic Performance and Professionalism QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.2.6 - Identify your own personal "brand".

DATE CREATED: 5/3/2024 9:10 AM DATE MODIFIED: 5/3/2024 9:11 AM 24. Define “success” in your own terms.

ANSWER: Everyone has a different definition of what success is. It is important for the student to have a clear definition of what they believe success is. It can have many parts. Some parts can be short-term and accomplished within a few months or a year, while others may take several years to achieve. Note: too often in our society, success is equated to money or accumulation of material possessions. Although this may be part of your success goals, try not to make it your sole focus.

POINTS: 1 DIFFICULTY: UNDERSTAND REFERENCES: Introduction QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.2.1 - Define "success" in your own terms.

DATE CREATED: 5/3/2024 9:11 AM DATE MODIFIED: 5/11/2024 8:01 AM 25. Describe how to be appropriately assertive in the workplace. Give an example.

ANSWER: Answer should include the definition of assertiveness and how it relates to self-confidence.

Answer should mention that an appropriately assertive and self-confident attitude is important in health care. Example is subjective. Should include a detailed situation along with how the student will express appropriate assertiveness.

Example from text: “You are responsible for advocating for your patient’s well-being.

Advocating means that you are often the “voice of the patient.”’

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Self-Confident Attitude QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.2.3 - Assess your level of assertiveness.

DATE CREATED: 5/3/2024 9:12 AM DATE MODIFIED: 5/3/2024 9:13 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 02: Characteristics for Personal and Professional Success

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Chapter 03: Setting Goals and Time Management 1. Objectives are things you need to do in order to achieve your stated goal. a. True b. False ANSWER: True RATIONALE: Objectives are things you need to do in order to achieve your stated goal.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Setting Goals QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.3 - Develop action plans to achieve your stated goals.

DATE CREATED: 5/3/2024 5:26 AM DATE MODIFIED: 5/3/2024 5:32 AM 2. The United States Olympic organization has developed a training program that involves visualizing successful performances. a. True b. False ANSWER: True RATIONALE: The United States Olympic organization has developed a training program to have their athletes “think” like winners. It includes four main components: Visualize yourself in the successful performance of your event; Set short- and long-term goals to achieve “the gold.”; Practice physical and mental relaxation techniques; Concentrate on positive thoughts.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Setting Goals QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.1 - Set effective personal, educational, career, and community goals.

DATE CREATED: 5/3/2024 5:34 AM DATE MODIFIED: 5/3/2024 5:35 AM 3. The most productive time to work is directly after lunch. a. True b. False ANSWER: False RATIONALE: The morning is usually your best and most productive time to work.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Setting Goals QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.4 - Assess your time management skills.

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Chapter 03: Setting Goals and Time Management DATE CREATED: DATE MODIFIED:

5/3/2024 5:35 AM 5/3/2024 5:36 AM

4. Your personal and professional goals must be specific and _____. a. measurable b. ethical c. easily accomplished d. acceptable ANSWER: a RATIONALE: Your goals must be specific and measurable.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Types of Goals QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.2 - Differentiate between long-, medium-, and short-range goals.

DATE CREATED: 5/3/2024 5:36 AM DATE MODIFIED: 5/3/2024 6:09 AM 5. Which goal is stated most effectively? a. I want to get in shape to be healthier. b. I will exercise 3x per week until I weigh 185 pounds. c. I want to lose weight to impress my family. d. I hope losing weight will reduce my blood cholesterol levels.

ANSWER: b RATIONALE: Stated goals should be specific, measurable, and positive.

POINTS: 1 DIFFICULTY: Apply REFERENCES: Types of Goals QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.3 - Develop action plans to achieve your stated goals.

DATE CREATED: 5/3/2024 6:10 AM DATE MODIFIED: 5/3/2024 6:11 AM 6. A neurosurgeon who wants to improve their skills and techniques is working towards what kind of goal? a. personal b. educational c. professional d. community ANSWER: c RATIONALE: Career/professional goals are related to obtaining the career of your choice. Once you obtain your career, you can make specific professional goals to improve your knowledge and skills Copyright Cengage Learning. Powered by Cognero.

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Chapter 03: Setting Goals and Time Management in order to be the best provider in your chosen health profession.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Types of Goals QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.2 - Differentiate between long-, medium-, and short-range goals.

DATE CREATED: 5/3/2024 6:11 AM DATE MODIFIED: 5/3/2024 6:12 AM 7. A period when your progress stalls after rapit progress is referred to as a(n)_____. a. stalling period b. intermediate period c. failure period d. plateau period ANSWER: d RATIONALE: At first you may make rapid progress toward a goal. Eventually, you may reach a period when this progress stalls. This is called a plateau period, where you see little or no progress toward your goal.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Types of Goals QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.3 - Develop action plans to achieve your stated goals.

DATE CREATED: 5/3/2024 6:12 AM DATE MODIFIED: 5/3/2024 6:13 AM 8. When starting your education, what is the typical time frame for your professional/career goals? a. immediate goals b. short-term goals c. medium-term goals d. long-term goals ANSWER: d RATIONALE: Professional/career goals usually take longer periods of time, so they are long-term goals.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Types of Goals QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.2 - Differentiate between long-, medium-, and short-range goals.

DATE CREATED: 5/3/2024 6:13 AM DATE MODIFIED: 5/3/2024 6:14 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 03: Setting Goals and Time Management 9. In terms of time management, it’s best to think of time as a(n) _____ resource. a. valuable b. unlimited c. nonrenewable d. renewable ANSWER: c RATIONALE: It is best to think of time as a nonrenewable resource.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.5 - Develop effective time management skills.

DATE CREATED: 5/3/2024 6:14 AM DATE MODIFIED: 5/3/2024 6:16 AM 10. To be a truly effective time manager, what is the best slogan to live by? a. Live life to its fullest. b. Seize the moment. c. Think carefully. d. Never give up.

ANSWER: b RATIONALE: You may have heard the saying “Carpe diem,” which is Latin for “Seize the day.” But to truly be an effective time manager and to live life to its fullest, you should seize the moment.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.5 - Develop effective time management skills.

DATE CREATED: 5/3/2024 6:16 AM DATE MODIFIED: 5/3/2024 6:17 AM 11. Fill in the blanks: _____ tell us what is important and the _____ help us focus our energy on the more urgent issues. a. Goals; priorities b. Patients; management c. Priorities; patients d. Management; goals ANSWER: a RATIONALE: Goals tell us what is important and the priorities help us focus our energy on more urgent issues.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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Chapter 03: Setting Goals and Time Management DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.4 - Assess your time management skills.

DATE CREATED: 5/3/2024 6:17 AM DATE MODIFIED: 5/3/2024 6:18 AM 12. Which skills are needed after you have established your goals and priorities? a. patient management skills b. communication skills c. time management skills d. social skills ANSWER: c RATIONALE: Now that you have goals and priorities established, you can assess your time use. Develop plans, and use tools and techniques to optimize your time management skills.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.5 - Develop effective time management skills.

DATE CREATED: 5/3/2024 6:23 AM DATE MODIFIED: 5/3/2024 6:24 AM 13. To become an effective time manager, which type of people should you avoid or minimize in your life? a. over-achievers b. time wasters c. obsessive compulsive d. poorly organized ANSWER: b RATIONALE: To become an effective time manager, you must look at three areas: Minimize the “time wasters” in your life; Make effective lists; Capitalize on your personal peak periods of productivity.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.4 - Assess your time management skills.

DATE CREATED: 5/3/2024 6:24 AM DATE MODIFIED: 5/3/2024 6:25 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 03: Setting Goals and Time Management 14. Which activity is the biggest time waster? a. calling a patient’s family rather than e-mailing them b. rushing ahead with no plans or priorities c. researching medical topics on a laptop d. debating about the outcome of a patient’s test ANSWER: b RATIONALE: Without a plan, you have no sense of direction and can wander aimlessly, which wastes time.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.6 - Identify time-wasting habits.

DATE CREATED: 5/3/2024 6:25 AM DATE MODIFIED: 5/3/2024 6:26 AM 15. Which two personal habits/traits are the biggest time wasters? a. argumentative and petty b. introverted and self-conscious c. unorganized and messy d. procrastination and worrying ANSWER: d RATIONALE: Procrastination and worry are two personal habits that waste a lot of time. Procrastination means putting things off until the last minute. It can be caused by lack of priorities, boredom, anxiety, or fear of failure. It can also be caused by being uncertain about what the task is.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.6 - Identify time-wasting habits.

DATE CREATED: 5/3/2024 6:27 AM DATE MODIFIED: 5/3/2024 6:28 AM 16. The anxiety and fear of failure can cause excessive ____, which wastes time and causes significant stress. a. worry b. anger c. forgetfulness d. confusion ANSWER: a RATIONALE: The anxiety and fear of failure can cause worry.

POINTS: 1 DIFFICULTY: Remember Copyright Cengage Learning. Powered by Cognero.

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Chapter 03: Setting Goals and Time Management REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.6 - Identify time-wasting habits.

DATE CREATED: 5/3/2024 6:28 AM DATE MODIFIED: 5/3/2024 6:29 AM 17. What do many successful healthcare leaders say is the secret to their success? a. making lists b. assigning tasks c. having a family d. being on time ANSWER: a RATIONALE: Many successful health care leaders state “making lists” is the secret of their success.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.7 - Correct time-wasting habits.

DATE CREATED: 5/3/2024 6:30 AM DATE MODIFIED: 5/3/2024 6:31 AM 18. What is the most important tool to get organized and start making lists? a. a portable tablet b. a cell phone with an alarm c. a large desk calendar d. a desktop computer ANSWER: c RATIONALE: The most important tool for organizing your life is a large desk calendar for your special study area.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.7 - Correct time-wasting habits.

DATE CREATED: 5/3/2024 6:31 AM DATE MODIFIED: 5/3/2024 6:32 AM 19. What’s the most important list to keep at work? a. list of career goals b. list of weekly meetings Copyright Cengage Learning. Powered by Cognero.

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Chapter 03: Setting Goals and Time Management c. daily to-do list d. new employees list ANSWER: RATIONALE:

c Create your daily to-do list should at your special study area with your calendar in front of you. A daily to-do list can be your most effective tool when it’s cross-referenced with your desk calendar.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.7 - Correct time-wasting habits.

DATE CREATED: 5/3/2024 6:34 AM DATE MODIFIED: 5/3/2024 6:35 AM 20. What items should be crossed off your list at the end of each day? a. all top priority items b. tasks related to patients c. time-sensitive tasks d. meetings and appointments ANSWER: a RATIONALE: You should have all top-priority items crossed off at the end of the day.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.7 - Correct time-wasting habits.

DATE CREATED: 5/3/2024 6:35 AM DATE MODIFIED: 5/3/2024 6:36 AM 21. How long should you test your ability to prioritize and complete daily to-do lists before you evaluate your performance? a. three consecutive days b. seven consecutive days c. four weeks d. three months ANSWER: b RATIONALE: Prioritize your daily to-do lists in consultation with your desk calendar for seven consecutive days. Then evaluate your performance to learn how you can improve on your list-making skills and incorporate the process into your life.

POINTS: 1 DIFFICULTY: Remember Copyright Cengage Learning. Powered by Cognero.

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Chapter 03: Setting Goals and Time Management REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.5 - Develop effective time management skills.

DATE CREATED: 5/3/2024 6:36 AM DATE MODIFIED: 5/3/2024 6:37 AM 22. Health studies show that depression and illness rise in areas where there is ____. a. less sunlight b. less rain c. more crime d. more urban expansion ANSWER: a RATIONALE: Even seasonal changes can alter your productivity or feeling of well-being. Health studies show that depression and illness rise in areas where there is less sunlight. That is why a bright and cheery room in the dark of winter can be good medicine.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Time Management QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.3.3 - Develop action plans to achieve your stated goals.

DATE CREATED: 5/3/2024 6:37 AM DATE MODIFIED: 5/3/2024 6:38 AM 23. Discuss the five major characteristics of accomplishing personal goals.

ANSWER: Goals are specific accomplishments you aim to achieve. Effective goals should have five major characteristics: • Self-chosen • Measurable • Moderately challenging • Attainable • Positive POINTS: 1 DIFFICULTY: Apply REFERENCES: Setting Goals QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.3.1 - Set effective personal, educational, career, and community goals.

DATE CREATED: 5/3/2024 6:38 AM DATE MODIFIED: 5/3/2024 6:39 AM 24. Discuss how goals can be broken down according to different time frames.

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Chapter 03: Setting Goals and Time Management ANSWER:

Goals can be broken down according to the time frame in which they will be accomplished.

You can have short-, medium-, or long-range goals.

• Short range: to be accomplished tomorrow, next week, next month • Medium range: to be accomplished within the next six months or year • Long range: to be accomplished within the next three to five years Short- and medium-range goals are needed to accomplish your long-range goals.

POINTS: 1 DIFFICULTY: Apply REFERENCES: Types of Goals QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.3.1 - Set effective personal, educational, career, and community goals.

DATE CREATED: 5/3/2024 6:39 AM DATE MODIFIED: 5/3/2024 6:40 AM

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Chapter 04: Thinking and Reasoning Skills 1. Any time we evaluate, judge, or decide something, we must rely on our logical thinking. a. True b. False ANSWER: True RATIONALE: Any time we evaluate, judge, or decide something, we must rely on our logical thinking.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Types of Thinking QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.1 - Differentiate the different types of thinking.

DATE CREATED: 5/3/2024 6:42 AM DATE MODIFIED: 5/3/2024 6:44 AM 2. One definition of creative thinking is “the ability to suspend judgment, to consider alternatives, to analyze and evaluate.” a. True b. False ANSWER: True RATIONALE: One definition of critical thinking is “the ability to suspend judgment, to consider alternatives, to analyze and evaluate.”

POINTS: 1 DIFFICULTY: Remember REFERENCES: Critical and Creative Thinking QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.2 - Differentiate between critical and creative thinking.

DATE CREATED: 5/3/2024 6:44 AM DATE MODIFIED: 5/3/2024 6:45 AM 3. Decision-making is an informed choice from several alternatives to solve a problem or maximize an opportunity. a. True b. False ANSWER: True RATIONALE: Decision-making is an informed choice from several alternatives to solve a problem or maximize an opportunity.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.4 - Use an effective decision-making process to maximize your chances for success.

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Chapter 04: Thinking and Reasoning Skills DATE CREATED: DATE MODIFIED:

5/3/2024 6:45 AM 5/3/2024 6:46 AM

4. Mental activities that include using language, reasoning, solving problems, conceptualizing, remembering, imagining, and learning verbal material are generally known as ____. a. cognitive processes b. social processing c. conscious skills d. intelligence quotient (IQ) ANSWER: a RATIONALE: Psychologists, who specialize in studying how humans think, use the term cognitive processes to refer to the complex mental activities that compose thinking. These mental activities include using language, reasoning, solving problems, conceptualizing, remembering, imagining, and learning verbal material.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Introduction QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.1 - Differentiate the different types of thinking.

DATE CREATED: 5/3/2024 6:46 AM DATE MODIFIED: 5/3/2024 6:47 AM 5. What type of reasoning is defined as a form of logical thinking in which you reach a true conclusion based on true facts called premises? a. inductive b. deductive c. intuitive d. cognitive ANSWER: b RATIONALE: Deductive reasoning is a form of logical thinking in which you reach a true conclusion based on true facts called premises.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Types of Thinking QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.1 - Differentiate the different types of thinking.

DATE CREATED: 5/3/2024 6:47 AM DATE MODIFIED: 5/3/2024 6:48 AM 6. Which type of logical thinking involves making your best guess based on the premises or facts? a. inductive b. deductive Copyright Cengage Learning. Powered by Cognero.

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Chapter 04: Thinking and Reasoning Skills c. intuitive d. cognitive ANSWER: RATIONALE:

a Another type of logical thinking is inductive reasoning. Here you make your best guess based on the premises or facts.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Types of Thinking QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.1 - Differentiate the different types of thinking.

DATE CREATED: 5/3/2024 6:48 AM DATE MODIFIED: 5/3/2024 6:49 AM 7. According to Edward De Bono, which type of thinking is most closely related to the processes of creative thinking? a. inductive thinking b. deductive thinking c. vertical thinking d. lateral thinking ANSWER: d RATIONALE: Edward De Bono, an expert on thinking, coined the terms vertical thinking and lateral thinking to contrast critical and creative thinking. Vertical thinking relies on logic and each idea relates to the next. Lateral thinking creates new ideas by making connections with no set pathway. Lateral thinking takes stored information and relates it in a previously unrelated manner.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Critical and Creative Thinking QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.2 - Differentiate between critical and creative thinking.

DATE CREATED: 5/3/2024 6:49 AM DATE MODIFIED: 5/3/2024 6:50 AM 8. The processes of learning, reasoning, and decision-making are good examples of _____ thinking. a. focused b. unfocused c. undirected d. directed ANSWER: d RATIONALE: The processes of learning, reasoning, and decision-making are good examples of directed thinking. Undirected thinking is looser and free flowing.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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Chapter 04: Thinking and Reasoning Skills DIFFICULTY: Remember REFERENCES: Directed and Undirected Thinking QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.4 - Use an effective decision-making process to maximize your chances for success.

DATE CREATED: 5/3/2024 6:51 AM DATE MODIFIED: 5/3/2024 6:52 AM 9. What is typically the first step in the decision-making process? a. Define the problem. b. Generate the ideas. c. Define the opportunity. d. Implement the strategy.

ANSWER: c RATIONALE: Step one is to define the opportunity for positive change. Note that the first step is not to define the problem.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.4 - Use an effective decision-making process to maximize your chances for success.

DATE CREATED: 5/3/2024 6:52 AM DATE MODIFIED: 5/3/2024 6:53 AM 10. What is typically the last step in the decision-making process? a. Solidify the actions. b. Evaluate and modify. c. Merge the philosophies. d. Implement the strategy.

ANSWER: b RATIONALE: There are several variations of the decision-making process or problem solving, but they all have basically the same five steps: 1. Define the opportunity for positive change.

2. Generate ideas concerning the opportunity.

3. Evaluate your ideas and select the best one.

4. Implement your chosen strategy.

5. Evaluate the impact and modify accordingly.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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Chapter 04: Thinking and Reasoning Skills HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.4 - Use an effective decision-making process to maximize your chances for success.

DATE CREATED: 5/3/2024 6:53 AM DATE MODIFIED: 5/3/2024 6:54 AM 11. With decision-making, once the ____ is clearly stated, you need to gather all the pertinent data before going on to the next step, which will generate possible ____. a. opportunity; solutions b. objective; goals c. goals; outcomes d. problem; solutions ANSWER: a RATIONALE: After having clearly stated the opportunity, you need to gather all the pertinent data before going on to the next step, which will generate possible solutions.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.3 - Develop your creative and critical thinking skills.

DATE CREATED: 5/3/2024 6:54 AM DATE MODIFIED: 5/3/2024 6:56 AM 12. When generating ideas during decision-making, what is the most important task? a. Separate ideas into possible and probable. b. Separate ideas into good and bad. c. Aim for quantity of ideas. d. Aim for quality of ideas.

ANSWER: c RATIONALE: The key to the idea-generating step is coming up with a quantity of ideas. Even ideas that seem to far out should be encouraged at this step.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.4 - Use an effective decision-making process to maximize your chances for success.

DATE CREATED: 5/3/2024 6:56 AM DATE MODIFIED: 5/3/2024 6:57 AM 13. What part of the human brain is considered more intuitive and creative? a. left side Copyright Cengage Learning. Powered by Cognero.

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Chapter 04: Thinking and Reasoning Skills b. right side c. medulla oblongata d. pons ANSWER: RATIONALE:

b A lot of research has studied the left and right sides of our brain and their association with human creativity. It has been shown that, generally speaking, the left side of our brain carries out our more analytical tasks, whereas the right side is dedicated to more intuitive and creative thinking.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.2 - Differentiate between critical and creative thinking.

DATE CREATED: 5/3/2024 6:57 AM DATE MODIFIED: 5/3/2024 6:58 AM 14. Which of the following methods force the brain to make “cross connections” between right and left sides? a. cognitive disassociation and dreaming b. associative thinking and visualization c. drawing with your left hand while singing d. meditation and chanting ANSWER: b RATIONALE: Associative thinking and visualization force “cross connections” in the brain.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.2 - Differentiate between critical and creative thinking.

DATE CREATED: 5/3/2024 6:58 AM DATE MODIFIED: 5/3/2024 6:59 AM 15. Brainstorming is more effective without ____. a. interruptions b. bad ideas c. focused thinking d. premature criticism ANSWER: d RATIONALE: Premature criticism will kill the creative process and should be avoided at all costs. Any idea, no matter how far-fetched it may seem, should be considered.

POINTS: 1 DIFFICULTY: Remember Copyright Cengage Learning. Powered by Cognero.

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Chapter 04: Thinking and Reasoning Skills REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.3 - Develop your creative and critical thinking skills.

DATE CREATED: 5/3/2024 6:59 AM DATE MODIFIED: 5/3/2024 7:00 AM 16. The best environment for brainstorming is ____. a. an orderly one b. a democratic one c. free of distractions d. small groups (ideally three people) ANSWER: c RATIONALE: A nonthreatening atmosphere that is free of distractions provides the best environment for creative thinking.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.5 - Begin to integrate critical and creative thinking skills into your life.

DATE CREATED: 5/3/2024 7:00 AM DATE MODIFIED: 5/3/2024 7:01 AM 17. What is a common barrier to the creative process? a. fear of losing control b. being too talkative c. being undisciplined d. dislike of authority ANSWER: a RATIONALE: Barriers to the creative process include: 1. Fear of losing control; 2. Resistance to change; 3.

Premature criticism; 4. Borrowing of ideas; and 5. Procedural dependency.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.5 - Begin to integrate critical and creative thinking skills into your life.

DATE CREATED: 5/3/2024 7:02 AM DATE MODIFIED: 5/3/2024 7:03 AM 18. Inventing and developing Velcro from analyzing sticky burrs is an example of a(n): a. metaphor Copyright Cengage Learning. Powered by Cognero.

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Chapter 04: Thinking and Reasoning Skills b. morphology c. analogy d. allegory ANSWER: RATIONALE:

c Many inventions came about as a result of analogies. Velcro was discovered because an inventor got a bunch of sticky burrs on his pants while walking through the woods.

Analyzing the burrs, he developed Velcro, which has hundreds of uses.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.5 - Begin to integrate critical and creative thinking skills into your life.

DATE CREATED: 5/3/2024 7:03 AM DATE MODIFIED: 5/3/2024 7:51 AM 19. A good idea or solution that “magically” comes to mind without effort likely comes from which part of the brain? a. left side b. right side c. subconscious d. conscious ANSWER: c RATIONALE: The subconscious is a powerful ally in generating ideas about a problem or situation. The sub-conscious protects us and helps us survive without our even knowing that it is working.

The subconscious is the reason a solution to a problem appears as if by magic when we are not consciously thinking about it. Letting go of a problem allows it to stew in the subconscious, where new ideas and relationships can be established.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.1 - Differentiate the different types of thinking.

DATE CREATED: 5/3/2024 7:51 AM DATE MODIFIED: 5/3/2024 7:53 AM 20. What is most effective for tapping into your subconscious mind? a. focusing on not blinking b. thinking about nothing for three minutes c. doing a crossword puzzle d. exerting yourself until exhaustion ANSWER: b RATIONALE: Letting go of a problem allows it to stew in the subconscious, where new ideas and relationships can be established. Simply slowing your mind down allows your subconscious Copyright Cengage Learning. Powered by Cognero.

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Chapter 04: Thinking and Reasoning Skills to bubble up so you can think more clearly. This activity may seem simple. Try to think about absolutely nothing for three minutes.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.1 - Differentiate the different types of thinking.

DATE CREATED: 5/3/2024 7:53 AM DATE MODIFIED: 5/3/2024 7:54 AM 21. After evaluating your idea as part of the decision-making process, what else might remain to be done? a. Modify it accordingly. b. Confirm its impact. c. Determine its usefulness. d. Assess its morality.

ANSWER: a RATIONALE: The final step of the decision-making process (step five) is to evaluate the impact of the idea and modify it accordingly.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.4 - Use an effective decision-making process to maximize your chances for success.

DATE CREATED: 5/3/2024 7:54 AM DATE MODIFIED: 5/3/2024 7:55 AM 22. During what step of the decision-making process do you shift to your logical or analytical thinking to evaluate each idea or combination of ideas for its successful outcome? a. Step One b. Step Two c. Step Three d. Step Four ANSWER: c RATIONALE: During step three (Evaluate and Select Best Idea) you shift to your logical or analytical thinking to evaluate each idea or combination of ideas for its successful outcomes.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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Chapter 04: Thinking and Reasoning Skills LEARNING OBJECTIVES: CASU.COLB.25.4.4 - Use an effective decision-making process to maximize your chances for success.

DATE CREATED: 5/3/2024 7:55 AM DATE MODIFIED: 5/3/2024 7:56 AM 23. When is the most common peak period of creativity for people? a. within five minutes of waking up b. while driving a vehicle c. while listening to classical music d. depends on the individual person ANSWER: d RATIONALE: We all have times when we are more creative. For example, some people are most creative on their morning drive to work. They capitalize on this by being ready to record any good ideas that come to them.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.4.5 - Begin to integrate critical and creative thinking skills into your life.

DATE CREATED: 5/3/2024 7:56 AM DATE MODIFIED: 5/3/2024 7:57 AM 24. Contrast proactive thinking with reactive thinking.

ANSWER: For example, taking action that could prevent a potential crisis such as a cardiac arrest is called proactive thinking, or thinking ahead so that you are not in a crisis situation. When people wait for the problem to occur and then react to the crisis, it’s called reactive thinking.

POINTS: 1 DIFFICULTY: Apply REFERENCES: Types of Thinking QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.4.1 - Differentiate the different types of thinking.

DATE CREATED: 5/3/2024 7:57 AM DATE MODIFIED: 5/3/2024 7:58 AM 25. Explain the decision-making process and list the five basic steps involved.

ANSWER: The decision-making process can be called many things. Some refer to it as problem solving, but this makes it seem as if everything is a problem to be solved, which is not always the case. Sometimes you are looking at maximizing an opportunity, choosing the right path, creating a new opportunity, and yes, solving a problem. There are several variations of the decision-making process, but they all have basically the same five steps: 1. Define the opportunity for positive change.

2. Generate ideas concerning the opportunity.

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Chapter 04: Thinking and Reasoning Skills 3. Evaluate your ideas and select the best one.

4. Implement your chosen strategy.

5. Evaluate the impact and modify accordingly.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Total Thinking Process QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.4.4 - Use an effective decision-making process to maximize your chances for success.

DATE CREATED: 5/3/2024 7:58 AM DATE MODIFIED: 5/3/2024 7:59 AM

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Chapter 05: Stress Management 1. One of the more common medical abbreviations used in the hospital is STAT, which means right away. a. True b. False ANSWER: True RATIONALE: One of the more common medical abbreviations used in the hospital is STAT, which means right away.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Introduction QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.1 - Define stress.

DATE CREATED: 5/3/2024 2:55 AM DATE MODIFIED: 5/3/2024 3:07 AM 2. All stress is bad because it inhibits your ability to do well. a. True b. False ANSWER: False RATIONALE: You can have good stress that gets you “up” and makes you sharp for the task at hand. You can also have bad stress that inhibits your ability to do well.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Stress and its Effects QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.2 - Contrast "good" and "bad" stress.

DATE CREATED: 5/3/2024 2:59 AM DATE MODIFIED: 5/3/2024 3:07 AM 3. Being sad after a painful disappointment or the loss of a loved one is a normal part of the grieving process. a. True b. False ANSWER: True RATIONALE: If someone is sad after a painful disappointment or the loss of a loved one, this is a normal part of the grieving process.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.4 - Identify the different types of stress and their effects on your mind and body.

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Chapter 05: Stress Management DATE CREATED: DATE MODIFIED:

5/3/2024 3:03 AM 5/3/2024 3:05 AM

4. Which term is best defined as “how our mind and body react to an environment that is largely shaped by our perceptions of an event or situation”? a. stress reaction b. sensory adaptation c. cognitive dissonance d. mind-body synergism ANSWER: a RATIONALE: The stress reaction is defined as “how our mind and body react to an environment that is largely shaped by our perceptions of an event or situation.”

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.1 - Define stress.

DATE CREATED: 5/3/2024 3:07 AM DATE MODIFIED: 5/3/2024 3:10 AM 5. What happens to blood pressure in response to stress? a. It decreases. b. It increases. c. It becomes erratic. d. It naturally stabilizes.

ANSWER: b RATIONALE: Your physical and psychological symptoms to stress may include the following: • Increased adrenaline levels for more energy • Faster heart rate (tachycardia) to supply more oxygen to muscles • Increased blood pressure to get more blood flow to the brain • Pupil dilation to bring in more light • Faster breathing (tachypnea) to bring in more oxygen • Heightened state of awareness to focus on the job at hand • Mild level of anxiety to keep you sharp and not take the situation too lightly POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.3 - Identify your personal stress signals.

DATE CREATED: 5/3/2024 3:10 AM DATE MODIFIED: 5/3/2024 3:11 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 05: Stress Management 6. What happens to the production of adrenaline in response to stress? a. It decreases. b. It increases. c. It turns completely off. d. It remains the same.

ANSWER: b RATIONALE: Your physical and psychological symptoms to stress may include the following: • Increased adrenaline levels for more energy • Faster heart rate (tachycardia) to supply more oxygen to muscles • Increased blood pressure to get more blood flow to the brain • Pupil dilation to bring in more light • Faster breathing (tachypnea) to bring in more oxygen • Heightened state of awareness to focus on the job at hand • Mild level of anxiety to keep you sharp and not take the situation too lightly POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.3 - Identify your personal stress signals.

DATE CREATED: 5/3/2024 3:12 AM DATE MODIFIED: 5/3/2024 3:13 AM 7. What is the medical term for a fast heart rate? a. hypertension b. cardiomyopathy c. bradycardia d. tachycardia ANSWER: d RATIONALE: Your physical and psychological symptoms may include the following: Faster heart rate (tachycardia), which helps muscles deal with stress by supplying them with more oxygen.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.4 - Identify the different types of stress and their effects on your mind and body.

DATE CREATED: 5/3/2024 3:14 AM DATE MODIFIED: 5/3/2024 3:15 AM 8. What is the medical term for a fast breathing rate? a. hypoventilation Copyright Cengage Learning. Powered by Cognero.

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Chapter 05: Stress Management b. asthma c. tachycardia d. tachypnea ANSWER: RATIONALE:

d Faster breathing (tachypnea) brings in more oxygen to deal with stress.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.4 - Identify the different types of stress and their effects on your mind and body.

DATE CREATED: 5/3/2024 3:16 AM DATE MODIFIED: 5/3/2024 3:16 AM 9. Hans Seyle, the father of stress research, coined the term ____ to describe positive stress and ____ for negative stress. a. exhilaration; distress b. exhilaration; anxiety c. eustress; distress d. eustress; anxiety ANSWER: c RATIONALE: Hans Seyle, the father of stress research, coined the term eustress to describe positive stress.

“Eu” means good or well. Seyle used the term distress for negative stress.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.4 - Identify the different types of stress and their effects on your mind and body.

DATE CREATED: 5/3/2024 3:19 AM DATE MODIFIED: 5/3/2024 3:19 AM 10. Chronic high blood pressure is a major risk factor for ____. a. insomnia b. heart attack and/or stroke c. hypotension d. depression ANSWER: b RATIONALE: Continual or constant (chronic) bad stress can lead to the following: • High blood pressure, heart attack, or stroke • Lack of mental focus • Lack of sleep or insomnia Copyright Cengage Learning. Powered by Cognero.

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Chapter 05: Stress Management • Decreased immune system functioning • Depression and personality changes POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.4 - Identify the different types of stress and their effects on your mind and body.

DATE CREATED: 5/3/2024 3:20 AM DATE MODIFIED: 5/3/2024 3:21 AM 11. What is a very common emotional response to high levels of stress? a. depression b. insomnia c. fatigue d. headaches ANSWER: a RATIONALE: Emotional changes related to stress include: lack of concentration, irritability, anger, mood swings, over-reacting, depression, eating disorders, anxiety, low self-image, and hopeless feelings.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Understanding Stress QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.4 - Identify the different types of stress and their effects on your mind and body.

DATE CREATED: 5/3/2024 3:21 AM DATE MODIFIED: 5/3/2024 3:22 AM 12. What serves as an early detection system that alerts you to do something? a. tension headaches b. anxiety attacks c. stress signals d. sensory overload ANSWER: c RATIONALE: Your stress signals are your early detection system that alerts you to do something.

POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE: HAS VARIABLES:

1 REMEMBER A SIMPLIFIED STRESS MANAGEMENT SYSTEM Multiple Choice False

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Chapter 05: Stress Management LEARNING OBJECTIVES: CASU.COLB.25.5.3 - Identify your personal stress signals.

DATE CREATED: 5/3/2024 3:23 AM DATE MODIFIED: 5/3/2024 3:24 AM 13. Worrying is destructive and wasteful. A good strategy is to counteract useless worrying and convert it to _____. a. constructive criticism b. constructive concern c. positive venting d. positive anxiety ANSWER: b RATIONALE: Worrying is destructive and wasteful energy. If we can learn to stop worrying, we will gain that energy back to do something about whatever was worrying us in the first place. Convert your useless worrying to constructive concern.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.2 - Contrast "good" and "bad" stress.

DATE CREATED: 5/3/2024 3:25 AM DATE MODIFIED: 5/3/2024 3:25 AM 14. The most important aspect of stress is that it’s _____ determined. a. socially b. individually c. genetically d. cyclically ANSWER: b RATIONALE: Remember that the most important aspect of stress is that it is individually determined. Its meaning lies within us.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.2 - Contrast "good" and "bad" stress.

DATE CREATED: 5/3/2024 3:26 AM DATE MODIFIED: 5/3/2024 3:27 AM 15. By changing the meaning of an event to reduce stress, you are ____. a. recognizing your stressors b. eliminating your stressors c. rejuvenating your thinking Copyright Cengage Learning. Powered by Cognero.

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Chapter 05: Stress Management d. reframing your thinking ANSWER: d RATIONALE: By reframing your perceptions, you can change the meaning of an event.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:27 AM DATE MODIFIED: 5/3/2024 3:28 AM 16. Which phrase best exemplifies the concept of reframing your thinking? a. Better luck next time. b. You can’t change the spots on a leopard. c. Turn lemons into lemonade. d. One good turn deserves another.

ANSWER: c RATIONALE: By reframing your perceptions, you can change the meaning of an event. Reframing means to rename in a positive sense.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:29 AM DATE MODIFIED: 5/3/2024 3:30 AM 17. Which of the following is a physiological benefit of laughter? a. It lowers blood pressure. b. It releases testosterone. c. It releases adrenaline. d. It raises heart rate.

ANSWER: a RATIONALE: The physiological benefits of laughter include lower blood pressure, endorphin release, and stimulation of the brain’s pleasure centers.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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Chapter 05: Stress Management HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:31 AM DATE MODIFIED: 5/3/2024 3:31 AM 18. According to experts, how many hours of sleep should adults have every night? a. five to ten hours b. six to eight hours c. seven to nine hours d. eight to ten hours ANSWER: c RATIONALE: Experts recommend that most adults get between seven and nine hours of sleep a night.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:32 AM DATE MODIFIED: 5/3/2024 3:33 AM 19. What stage of sleep is deepest and allows for recharging and regeneration? a. alpha wave b. beta wave c. NREM d. REM ANSWER: c RATIONALE: The deeper stages of sleep known as nonrapid eye movement or NREM sleep is the most restful. The body and brain slow down to allow for recharging and regeneration.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:34 AM DATE MODIFIED: 5/3/2024 3:37 AM 20. What sort of stimulants should you avoid prior to going to bed? a. coffee and ice cream Copyright Cengage Learning. Powered by Cognero.

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Chapter 05: Stress Management b. coffee and chocolate c. herbal tea and honey d. herbal tea and cookies ANSWER: b RATIONALE: Slow down as you get closer to your sleep time and avoid stimulating activity or foods such as chocolate or coffee.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:37 AM DATE MODIFIED: 5/3/2024 3:38 AM 21. Vigorous exercise can trigger a “natural high” due to the release of chemicals called ____. a. endorphins b. steroids c. serotonin inhibitors d. corticoids ANSWER: a RATIONALE: Vigorous exercise releases a group of hormones called endorphins, which are the body’s natural painkillers. They are mood-elevating chemicals that give us a healthy, natural high.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:39 AM DATE MODIFIED: 5/3/2024 3:39 AM 22. Eating certain nuts may help you feel more relaxed because they increase levels of what chemical in the brain? a. testosterone b. dopamine c. serotonin d. aldosterone ANSWER: c RATIONALE: Certain foods have been found to have a calming effect on the body. Foods high in complex carbohydrates (whole grains, beans, seeds, nuts, fruits, and vegetables) have been shown to increase levels of serotonin. Serotonin is a chemical in the brain that helps you feel more relaxed.

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Chapter 05: Stress Management POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:40 AM DATE MODIFIED: 5/3/2024 3:41 AM 23. Which type of breathing is fast becoming a part of mainstream medical practices and is used in stress reduction workshops? a. vinyasa b. tai chi c. kundalini d. pranayama ANSWER: d RATIONALE: Yoga breathing is fast becoming a part of mainstream medical practices and is used in stress reduction workshops. Pranayama, a system of ancient breathing techniques that slows the heart, lowers blood pressure, and relieves stress, has been proven effective.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:42 AM DATE MODIFIED: 5/3/2024 3:42 AM 24. Discuss the negative impact of constant (chronic) stress.

ANSWER: Stress relates to time. We all have temporary stressors (factors that cause stress) in our lives.

However, when a stressor becomes constant, it has serious effects on our body and mind.

Continual or constant (chronic) bad stress can lead to the following: 1.

2.

3.

4.

5.

POINTS: DIFFICULTY: REFERENCES: QUESTION TYPE:

High blood pressure, heart attack, or stroke Lack of mental focus Lack of sleep or insomnia Decreased immune system functioning Depression and personality changes

1 REMEMBER UNDERSTANDING STRESS Subjective Short Answer

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Chapter 05: Stress Management HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.5.1 - Define stress.

DATE CREATED: 5/3/2024 3:43 AM DATE MODIFIED: 5/11/2024 8:49 AM 25. Discuss the most logical three-step process of implementing stress management.

ANSWER: There are several systems of stress management. However, the simplest and most logical is to break down stress management into the following three areas: 1. Recognize your stress signals and stress producers.

2. Be concerned but avoid worrying.

3. Develop positive coping strategies.

POINTS: 1 DIFFICULTY: UNDERSTAND REFERENCES: A SIMPLIFIED STRESS MANAGEMENT SYSTEM QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.5.5 - Develop personalized social, physical, and emotional coping techniques to deal with stress.

DATE CREATED: 5/3/2024 3:44 AM DATE MODIFIED: 5/3/2024 3:46 AM

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Chapter 06: Type of Communication 1. Communication can be in verbal, nonverbal, or written/electronic form. a. True b. False ANSWER: True RATIONALE: Communication is the exchange of messages, information, thoughts, ideas, and feelings.

Communication can be in verbal, nonverbal, or written/electronic form.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Introduction QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.1 - Describe the essential ingredients of the communication process.

DATE CREATED: 5/3/2024 3:49 AM DATE MODIFIED: 5/3/2024 3:49 AM 2. If you want a recipe for the effective communication process, you must have four basic ingredients: a sender, a clear message, a receiver, and a mechanism for feedback. a. True b. False ANSWER: True RATIONALE: If you want a recipe for the effective communication process, you must have four basic ingredients: a sender, a clear message, a receiver, and a mechanism for feedback.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.1 - Describe the essential ingredients of the communication process.

DATE CREATED: 5/3/2024 3:51 AM DATE MODIFIED: 5/3/2024 3:51 AM 3. Written communication makes up the majority of human communication and may be even more effective than verbal communication. a. True b. False ANSWER: False RATIONALE: Nonverbal communication makes up the majority of human communication and may be even more effective than verbal communication.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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Chapter 06: Type of Communication LEARNING OBJECTIVES: CASU.COLB.25.6.1 - Describe the essential ingredients of the communication process.

DATE CREATED: 5/3/2024 4:01 AM DATE MODIFIED: 5/3/2024 4:02 AM 4. What is a good example of one-way communication? a. spam e-mail b. phone conversation c. texting d. business conference ANSWER: RATIONALE:

a

When you receive junk mail or spam e-mail and simply delete it, one-way communication has taken place.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.2 - Contrast the various types of nonverbal communication.

DATE CREATED: 5/3/2024 6:03 AM DATE MODIFIED: 5/3/2024 6:05 AM 5. What type of two-way communication is often the most personal in nature? a. humorous texting b. hand-written letter c. job interview d. medical conference ANSWER: RATIONALE:

b A written message like a letter can be personal, though it takes time to send and receive.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.2 - Contrast the various types of nonverbal communication.

DATE CREATED: 5/3/2024 6:08 AM DATE MODIFIED: 5/3/2024 6:13 AM 6. The sender must choose the best way to convert the idea(s) or message(s) into words, diagrams, graphs,

reports, and so on. This conversion process is called the _____ message. a. transcribing b. translating Copyright Cengage Learning. Powered by Cognero.

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Chapter 06: Type of Communication c. encoding d. encrypting ANSWER: RATIONALE:

c

The sender must choose the best way to convert the idea(s) or message(s) into words, diagrams, graphs, reports, and so on. The conversion process is called encoding the message.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.2 - Contrast the various types of nonverbal communication.

DATE CREATED: 5/3/2024 6:14 AM DATE MODIFIED: 5/3/2024 6:15 AM 7. Each receiver must clearly understand the message. Thus, the receiver _____ the message. a. delays b. decides c. delivers d. decodes ANSWER: RATIONALE:

d Every receiver must clearly understand the message. The receiver decodes the message, which means that they interpret the message.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.1 - Describe the essential ingredients of the communication process.

DATE CREATED: 5/3/2024 6:16 AM DATE MODIFIED: 5/3/2024 6:17 AM 8. In the healthcare field, words that might not be understood outside the group are known as ____. a. street terms b. doctor’s vocabulary c. hospital codes d. medical jargon ANSWER: RATIONALE:

d

POINTS:

1

Medical jargon refers to words used by medical professionals that might be difficult for those not involved in healthcare to understand, examples might include STAT, hematoma or per os.

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Chapter 06: Type of Communication DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.3 - Explain the various types of verbal communication.

DATE CREATED: 5/3/2024 6:17 AM DATE MODIFIED: 5/3/2024 6:20 AM 9. The receiver of a message should provide the sender with _____ to show how well the message was received

and understood. a. criticism b. praise c. feedback d. non-verbal cues ANSWER: RATIONALE:

c

The receiver should provide the sender with feedback to show how well the message was received and understood.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.4 - Describe the components of effective written communication.

DATE CREATED: 5/3/2024 6:20 AM DATE MODIFIED: 5/3/2024 6:22 AM 10. What is the most common definition of the medical term “expire”? a. to breathe in b. to breathe out c. to lose consciousness d. to lose bowel control ANSWER: RATIONALE:

b

For example, the word expire means to breathe out or exhale. Expire can also mean to die. Therefore, when instructing a patient, it may not be a good idea to say, “I want you to expire now.” It would be better to simply say breathe out or exhale.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.3 - Explain the various types of verbal communication.

DATE CREATED: 5/3/2024 6:22 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 06: Type of Communication DATE MODIFIED:

5/3/2024 6:24 AM

11. Which term best describes what eventually occurs during the “Gossip Game”? a. communication distortion b. cognitive dissonance c. social chaos d. subconscious communication ANSWER: a RATIONALE: Communication distortion is exemplified by the Gossip Game.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Overview of the Communication Process QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.3 - Explain the various types of verbal communication.

DATE CREATED: 5/3/2024 6:44 AM DATE MODIFIED: 5/3/2024 6:45 AM 12. According to studies, what percentage of face-to-face communication is based on non-verbal cues? a. 25% b. 50%–60% c. 80%–90% d. 98% ANSWER: RATIONALE:

c

Surprisingly, studies of face-to-face communication show that eighty to ninety percent of a message’s impact comes from nonverbal elements. These elements include facial expressions, eye contact, body language, touch, personal space, and appearance.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.2 - Contrast the various types of nonverbal communication.

DATE CREATED: 5/3/2024 6:46 AM DATE MODIFIED: 5/3/2024 6:48 AM 13. Someone who maintains an upright position with shoulders up and head held high conveys what non-verbal

message? a. authority b. confidence c. anger Copyright Cengage Learning. Powered by Cognero.

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Chapter 06: Type of Communication d. impatience ANSWER: RATIONALE:

b

Someone who maintains an upright position with shoulders up and head held high conveys confidence.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.2 - Contrast the various types of nonverbal communication.

DATE CREATED: 5/3/2024 6:52 AM DATE MODIFIED: 5/3/2024 6:53 AM 14. Which type of touch is most likely to be interpreted as inappropriate? a. brief hug b. head patting c. handshake d. forearm squeeze ANSWER: RATIONALE:

b

A brief hug, a hand squeeze, or a pat on the back can convey a message of compassion. However, if the touch has any suggestion of sexual or physical abuse it is highly improper. Examples of improper and unacceptable forms of touch include patting, slapping, and stroking of a patient’s buttocks or various body parts.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.2 - Contrast the various types of nonverbal communication.

DATE CREATED: 5/3/2024 6:54 AM DATE MODIFIED: 5/3/2024 6:57 AM 15. What type of communication is generally considered the most powerful? a. telepathy b. written c. verbal d. nonverbal ANSWER: RATIONALE: POINTS: DIFFICULTY: REFERENCES:

d Nonverbal communication is said to be more powerful than the spoken word.

1 REMEMBER Types of Communication

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Chapter 06: Type of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.2 - Contrast the various types of nonverbal communication.

DATE CREATED: 5/3/2024 6:57 AM DATE MODIFIED: 5/3/2024 6:59 AM 16. Which kind of interaction provides the best opportunity for the exchange of information, points of view, and instructions? a. texting b. video conference c. face-to-face d. cell phone ANSWER: c RATIONALE: Face-to-face discussions provide the best opportunity for the exchange of information, points of view, and instructions, while providing immediate feedback.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.5 - Describe methods to maximize verbal, nonverbal, and written communication.

DATE CREATED: 5/3/2024 7:04 AM DATE MODIFIED: 5/3/2024 7:05 AM 17. What is the best type of language to use when communicating with patients and their families? a. lay b. jargon c. polite d. expressive ANSWER: a RATIONALE: Everyday, or lay, language works best when explaining concepts or procedures to patients and family members.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.3 - Explain the various types of verbal communication.

DATE CREATED: 5/3/2024 7:06 AM DATE MODIFIED: 5/3/2024 7:07 AM 18. Which term refers to saying words correctly?

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Chapter 06: Type of Communication a. enumeration b. enunciation c. pronunciation d. redaction ANSWER: RATIONALE:

c Pronunciation is closely related to enunciation. Pronunciation refers to saying words corrrectly.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.5 - Describe methods to maximize verbal, nonverbal, and written communication.

DATE CREATED: 5/3/2024 7:08 AM DATE MODIFIED: 5/3/2024 7:10 AM 19. Which terms best describe the main characteristics of your voice? a. cadence, pitch, and meaning b. meaning, reverberation, and rate c. volume, pitch, and rate d. volume, cadence, and reverberation ANSWER: c RATIONALE: Your voice can have several characteristics, including volume, pitch, and rate.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.5 - Describe methods to maximize verbal, nonverbal, and written communication.

DATE CREATED: 5/3/2024 7:11 AM DATE MODIFIED: 5/3/2024 7:12 AM 20. What is the main purpose or result of “mirroring” a conversation? a. to see if a person is lying to you b. establishing a sense of connectedness c. reducing the seriousness of the conversation d. enhancing subconscious communication ANSWER: b RATIONALE: When you have a conversation, you can mirror the speech and nonverbal actions of your receiver. Mirroring a conversation means that it becomes a reflection of itself. For example, you can match the pace, pitch, tone, volume, posture, or nonverbal messages of the other Copyright Cengage Learning. Powered by Cognero.

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Chapter 06: Type of Communication person. This gives the other person a sense of oneness or connectedness with you and may help them relax and open up to you.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.5 - Describe methods to maximize verbal, nonverbal, and written communication.

DATE CREATED: 5/3/2024 7:13 AM DATE MODIFIED: 5/3/2024 7:14 AM 21. Written messages are a more ____ means of communication. a. formal b. accurate c. effective d. personal ANSWER: a RATIONALE: Written messages are a more formal means of communication.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.4 - Describe the components of effective written communication.

DATE CREATED: 5/3/2024 7:15 AM DATE MODIFIED: 5/3/2024 7:15 AM 22. What is the first step in writing any message, regardless of its form? a. determining if it’s necessary b. deciding on format c. asking permission d. considering ethical implications ANSWER: a RATIONALE: The first step in writing any message, regardless of its form, is to determine whether it is necessary.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.4 - Describe the components of effective written communication.

DATE CREATED: 5/3/2024 7:17 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 06: Type of Communication DATE MODIFIED:

5/3/2024 7:45 AM

23. What type of written communication appropriately uses abbreviations, slang, and jargon? a. memos b. e-mails c. letters d. texting ANSWER: d RATIONALE: Text messaging is a short and casual type of written communication. Abbreviations, slang, and jargon are used commonly.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.6.4 - Describe the components of effective written communication.

DATE CREATED: 5/3/2024 7:46 AM DATE MODIFIED: 5/3/2024 7:46 AM 24. Define two-way communication and provide examples of its use.

ANSWER: Two-way communication occurs when the sender transmits a message, the receiver gets it, and there is some type of feedback or response. Conversations are examples of two-way communication, provided that more than one individual does the talking. Other examples include business meetings, medical conferences, texting, and exchanging letters.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Overview of the Communication Process QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.6.1 - Describe the essential ingredients of the communication process.

DATE CREATED: 5/3/2024 7:47 AM DATE MODIFIED: 5/3/2024 7:48 AM 25. Outline the most basic types of communication between people.

ANSWER: There are three basic types of communication. Nonverbal communication consists mainly of body language and facial expression. Verbal communication is usually the spoken word. The last form is written communication.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Types of Communication QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic Copyright Cengage Learning. Powered by Cognero.

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Chapter 06: Type of Communication LEARNING OBJECTIVES: CASU.COLB.25.6.1 - Describe the essential ingredients of the communication process.

DATE CREATED: 5/3/2024 7:49 AM DATE MODIFIED: 5/3/2024 7:49 AM

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Chapter 07: Communication in Action 1. Personal barriers include everything outside of the individual that can inhibit communication. a. True b. False ANSWER: False RATIONALE: The environmental barriers include everything outside of the individual that can inhibit communication.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Barriers to Communication QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.1 - Assess environmental and personal barriers to the communication process.

DATE CREATED: 5/6/2024 12:47 AM DATE MODIFIED: 5/6/2024 1:01 AM 2. Although we hear sounds with our ears, we must listen with our brains. a. True b. False ANSWER: True RATIONALE: We hear sounds with our ears, but we must listen with our brains.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Listening QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:01 AM DATE MODIFIED: 5/6/2024 1:01 AM 3. Listening is a passive activity in the communication process. a. True b. False ANSWER: False RATIONALE: Listening is often neglected or considered to be a passive activity in the communication process. Nothing could be further from the truth! Listening is one of the most active, dynamic, and effective tools in the communication process.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Listening QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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Chapter 07: Communication in Action LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:03 AM DATE MODIFIED: 5/6/2024 1:03 AM 4. Environmental communication barriers can also be called ____ factors. a. physical b. geological c. external d. social ANSWER: a RATIONALE: Environmental communication barriers can also be called physical factors.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Barriers to Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.1 - Assess environmental and personal barriers to the communication process.

DATE CREATED: 5/6/2024 1:04 AM DATE MODIFIED: 5/6/2024 1:10 AM 5. What’s the best example of a technological barrier to communication? a. loud music b. internet disruption c. excessive visual stimulation d. lack of seating ANSWER: b RATIONALE: Computer viruses, errors in e-mail transmissions, or interruptions in internet service are becoming more common technological barriers as we increasingly rely on electronic communication.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Barriers to Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.1 - Assess environmental and personal barriers to the communication process.

DATE CREATED: 5/6/2024 1:12 AM DATE MODIFIED: 5/6/2024 1:12 AM 6. Prejudice is a barrier to communication in terms of the ____ that is involved. a. attitude b. consequences Copyright Cengage Learning. Powered by Cognero.

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Chapter 07: Communication in Action c. language d. resistance ANSWER: RATIONALE:

a Certain attitudes can impair communication. For example, prejudices toward people because of their religion, race, or membership in a group is a communication barrier.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Barriers to Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.2 - Describe effective methods to break down your defined barriers.

DATE CREATED: 5/6/2024 1:13 AM DATE MODIFIED: 5/6/2024 1:14 AM 7. Which term describes the circumstance in which people focus on part of the conversation that interests them the most, but pay little attention to everything else? a. selective memory b. complacency c. cognitive dissonance d. selective comprehension ANSWER: d RATIONALE: Another type of attitude that acts as a barrier is selective comprehension. This happens when people focus on the part of the conversation that interests them the most and pay little attention to everything else.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Barriers to Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.2 - Describe effective methods to break down your defined barriers.

DATE CREATED: 5/6/2024 1:15 AM DATE MODIFIED: 5/6/2024 1:16 AM 8. What is the best word to describe an “I don’t care” attitude? a. boredom b. contrarian c. subversive d. complacency ANSWER: d RATIONALE: Complacency, or indifference, is another attitude that blocks communication. This is the “I don’t care attitude.”

POINTS: 1 DIFFICULTY: REMEMBER Copyright Cengage Learning. Powered by Cognero.

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Chapter 07: Communication in Action REFERENCES: Barriers to Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.2 - Describe effective methods to break down your defined barriers.

DATE CREATED: 5/6/2024 1:17 AM DATE MODIFIED: 5/6/2024 1:17 AM 9. Plain, simple words and direct, uncomplicated language that the patient can relate to and understand is known as ____. a. jargon b. slang c. lay language d. regional dialect ANSWER: c RATIONALE: It is best to use plain, simple words and direct, uncomplicated language that the patient can relate to and understand what you are saying. This is called lay language.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Barriers to Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.4 - Develop good customer relations skills.

DATE CREATED: 5/6/2024 1:18 AM DATE MODIFIED: 5/6/2024 1:19 AM 10. Barriers in language that cause poor communication are called ____ barriers. a. social b. semantic c. religious d. regional ANSWER: b RATIONALE: Barriers in language that cause poor communication are called semantic barriers.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Barriers to Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.2 - Describe effective methods to break down your defined barriers.

DATE CREATED: 5/6/2024 1:20 AM DATE MODIFIED: 5/6/2024 1:21 AM 11. One of the best methods for being an effective listener is to become a(n) ____ listener. a. active b. passive Copyright Cengage Learning. Powered by Cognero.

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Chapter 07: Communication in Action c. attuned d. precognitive ANSWER: RATIONALE:

a One of the best methods for being an effective listener is to become an active listener as opposed to a passive listener.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Listening QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:22 AM DATE MODIFIED: 5/6/2024 1:23 AM 12. In general, what is the most effective type of question? a. direct b. close-ended c. open-ended d. indirect ANSWER: c RATIONALE: In general, the most effective questions are open-ended questions. Open-ended questions require an explanation as a response.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Listening QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:23 AM DATE MODIFIED: 5/6/2024 1:24 AM 13. What kind of questions can usually be answered with a simple yes or no? a. direct b. close-ended c. open-ended d. indirect ANSWER: b RATIONALE: Close-ended questions are those that can be answered with a simple yes or no.

POINTS: DIFFICULTY: REFERENCES:

1 REMEMBER Listening

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Chapter 07: Communication in Action QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:25 AM DATE MODIFIED: 5/6/2024 1:26 AM 14. To help improve listening skills, have the patient ____ what was said to ensure understanding. a. critique b. paraphrase c. consider d. obey ANSWER: b RATIONALE: Have the patient paraphrase what was said to ensure understanding, and ask open-ended questions.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Listening QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:27 AM DATE MODIFIED: 5/6/2024 1:27 AM 15. In health care environments, who are clients? a. doctors and nurses b. managers and administrators c. community leaders and politicians d. patients and visitors ANSWER: d RATIONALE: Customer relations refer to the way clients (patients and visitors) are treated by the employees of a business.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Customer Relations QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.4 - Develop good customer relations skills.

DATE CREATED: 5/6/2024 1:28 AM DATE MODIFIED: 5/6/2024 1:29 AM 16. What is the best form of patient recognition?

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Chapter 07: Communication in Action a. smiling at the client b. nodding to the client c. referring to the client by name d. asking the client questions ANSWER: c RATIONALE: Learn to recognize customers’ (patients’) voices and identify them by name. Recognition means that you value their business.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Customer Relations QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.4 - Develop good customer relations skills.

DATE CREATED: 5/6/2024 1:30 AM DATE MODIFIED: 5/6/2024 1:30 AM 17. Which poor “customer relations” tactic often breaks the patient’s train of thought and leads to frustration? a. interrupting b. asking questions c. speaking too slowly d. repeating yourself ANSWER: a RATIONALE: Do not interrupt. Sometimes customers feel better when they can talk things out. By interrupting, you may break their train of thought, miss crucial information, or increase the customer’s anger and frustration.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Telephone Etiquette QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.4 - Develop good customer relations skills.

DATE CREATED: 5/6/2024 1:31 AM DATE MODIFIED: 5/6/2024 1:31 AM 18. When speaking on the telephone, you lose the ____ feedback that is so valuable in effective communications. a. positive b. constructive c. nonverbal d. written ANSWER: c RATIONALE: When speaking on the telephone, you lose the nonverbal feedback that is so valuable in effective communications.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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Chapter 07: Communication in Action DIFFICULTY: REMEMBER REFERENCES: Telephone Etiquette QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:32 AM DATE MODIFIED: 5/6/2024 1:34 AM 19. What are the main benefits of e-mail as compared to mailing a letter? a. more understandable b. more professional c. less expensive and much faster d. more personalized ANSWER: c RATIONALE: E-mail is a popular and effective mode of electronic communication because it is less expensive than mailing a letter and usually much faster than the postal service (which is why the term “snail mail” is used to refer to postal mail).

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Technological Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.1 - Assess environmental and personal barriers to the communication process.

DATE CREATED: 5/6/2024 1:35 AM DATE MODIFIED: 5/6/2024 1:36 AM 20. When sending an e-mail, what should you do to prevent it from being filtered as junk? a. Keep your message under 500 words. b. Make sure that the subject line states content of message. c. Use proper grammar and punctuation. d. Make sure your e-mail address is verified.

ANSWER: b RATIONALE: Make sure that your subject line clearly states the content of the message, or it may be filtered as junk mail and never reach your intended receiver.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Technological Communication QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.4 - Develop good customer relations skills.

DATE CREATED: 5/6/2024 1:36 AM Copyright Cengage Learning. Powered by Cognero.

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21. What is the most important rule for an effective presentation? a. Be prepared. b. Dress well. c. Don’t stutter. d. Be polite.

ANSWER: a RATIONALE: The three most important rules for an effective presentation are to (1) be prepared, (2) be prepared, and (3) be prepared.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Public Speaking QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.5 - Develop effective public speaking skills.

DATE CREATED: 5/6/2024 1:38 AM DATE MODIFIED: 5/6/2024 1:39 AM 22. What are the three main parts to any presentation? a. biography, presentation, and reception b. introduction, presentation, and questions c. introduction, body, and conclusion d. biography, body, and questions ANSWER: c RATIONALE: Preparing a simple and logical outline for yourself and your audience will help keep you focused and organized. Keep in mind that there are three important parts to your presentation: the introduction, body, and conclusion.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Public Speaking QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.5 - Develop effective public speaking skills.

DATE CREATED: 5/6/2024 1:40 AM DATE MODIFIED: 5/6/2024 1:40 AM 23. What is the most effective body language to indicate interest and concern? a. sitting straight while talking b. being quiet during instructions c. using hand gestures while talking d. leaning in while listening ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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Chapter 07: Communication in Action RATIONALE:

Use appropriate body language that indicates your interest and concern. Touch the patient, if it seems appropriate. Lean forward, listen to what the patient is saying verbally and nonverbally, and maintain eye contact.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Patient Communication and Education QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.7.4 - Develop good customer relations skills.

DATE CREATED: 5/6/2024 1:45 AM DATE MODIFIED: 5/6/2024 1:46 AM 24. Explain what emotional barriers to communication are.

ANSWER: Feelings and emotions create barriers to communication. Stress, fear, anger, and sadness can all make it difficult to concentrate on the communication. Even positive emotions, such as love and happiness, can prevent effective communication. For example, someone who just won the lottery or found the love of a lifetime may have trouble focusing on ordinary conversations.

POINTS: 1 DIFFICULTY: UNDERSTAND REFERENCES: Barriers to Communication QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:46 AM DATE MODIFIED: 5/6/2024 1:47 AM 25. Discuss the physical and mental characteristics of effective listening.

ANSWER: Listening is both a physical and mental activity. Without being able to hear properly, you lose your ability to effectively listen. The first prerequisite for effective listening is the ability to hear, and this should be assessed for any physiological impairments. Mental characteristics can affect the ability to listen. If you are not “sharp and focused,” your mind will tend to wander to other thoughts. Your physical body is present, but your mind is miles away. The term associated with this phenomenon is daydreaming.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Listening QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.7.3 - Develop optimal listening skills and use these skills to maximize your communication potential.

DATE CREATED: 5/6/2024 1:48 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 08: Communication within an Organization 1. General hospitals provide routine care and specialized care, such as emergency departments and intensive care units a. True b. False ANSWER: True RATIONALE: General hospitals provide routine care and specialized care, such as emergency departments and intensive care units.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Health Care System: An Overview QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.1 - Describe the health care system.

DATE CREATED: 5/6/2024 2:04 AM DATE MODIFIED: 5/6/2024 2:04 AM 2. Downward communication is a flow of communication from people with formal power (managers or supervisors) to staff employees. a. True b. False ANSWER: True RATIONALE: Downward communication is a formal flow of communication from people with formal power (managers or supervisors) to staff employees.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Communication Networks QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.3 - Define the factors that affect group dynamics.

DATE CREATED: 5/6/2024 2:59 AM DATE MODIFIED: 5/6/2024 3:00 AM 3. An informal group is a collection of people who share clear goals and expectations along with established rules of conduct. a. True b. False ANSWER: False RATIONALE: A formal group is a collection of people who share clear goals and expectations along with established rules of conduct.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Working Within a Group QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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Chapter 08: Communication within an Organization LEARNING OBJECTIVES: CASU.COLB.25.8.3 - Define the factors that affect group dynamics.

DATE CREATED: 5/6/2024 3:02 AM DATE MODIFIED: 5/6/2024 3:02 AM 4. An individual who stays in a hospital overnight or for more than one day is known as a(n) _____. a. inpatient b. outpatient c. chronic case d. acute case ANSWER: a RATIONALE: With rising costs and advancements in technology, we have seen a decrease in the number of days that a patient stays in a hospital. This individual who stays overnight or for more than one day is known as an inpatient. The hospital’s focus is now more on the type of individual who comes in for a procedure and leaves the same day. As a result, we are seeing more emphasis on outpatient care.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Health Care System: An Overview QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.1 - Describe the health care system.

DATE CREATED: 5/6/2024 3:03 AM DATE MODIFIED: 5/6/2024 3:04 AM 5. What term describes a patient who comes into a hospital for a procedure and leaves the same day? a. inpatient b. outpatient c. chronic case d. acute case ANSWER: b RATIONALE: With rising costs and advancements in technology, we have seen a decrease in the number of days that a patient stays in a hospital. The hospital’s focus is now more on the type of individual who comes in for a procedure and leaves the same day. As a result, we are seeing more emphasis on outpatient care.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Health Care System: An Overview QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.1 - Describe the health care system.

DATE CREATED: 5/6/2024 3:04 AM DATE MODIFIED: 5/6/2024 3:05 AM 6. Approximately what percentage of the Americans over 65 years of age are estimated to be residents in long-term care Copyright Cengage Learning. Powered by Cognero.

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Chapter 08: Communication within an Organization facilities? a. 30% b. 21% c. 15% d. 8% ANSWER: RATIONALE:

a It is estimated that approximately 30% of the United States population over 65 years of age (more than three million people) are residents in long-term care facilities.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Health Care System: An Overview QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.1 - Describe the health care system.

DATE CREATED: 5/6/2024 3:06 AM DATE MODIFIED: 5/6/2024 3:06 AM 7. For patients in skilled nursing facilities, how often must they get recertified to maintain residence? a. every month b. every two months c. every three months d. every 100 days ANSWER: d RATIONALE: Skilled nursing facilities are for individuals who need around the clock skilled nursing care such as long-term mechanical ventilator support. Currently, patients in SNFs are required to be recertified every 100 days to allow them to maintain residence in these types of facilities.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Health Care System: An Overview QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.2 - Describe organizational structure, communication channels, and lines of authority.

DATE CREATED: 5/6/2024 3:07 AM DATE MODIFIED: 5/6/2024 3:08 AM 8. Within a typical health care organization, what entity is typical at the top of the organizational chart? a. administration b. hospital director c. surgeons d. hospital board ANSWER: d RATIONALE: Refer to Figure 8-1.

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Chapter 08: Communication within an Organization

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Communication Networks QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTI CASU.COLB.25.8.2 - Describe organizational structure, communication channels, and lines of VES: authority.

DATE CREATED: 5/6/2024 3:09 AM DATE MODIFIED: 5/7/2024 3:34 AM 9. The informal communication channels within an organization are sometimes referred to as ____. a. the internal hierarchy b. casual messaging Copyright Cengage Learning. Powered by Cognero.

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Chapter 08: Communication within an Organization c. the grapevine d. roundtable discussions ANSWER: c RATIONALE: You can see much of the flow of communication by viewing an organizational structure or flowchart. The informal communication channels are sometimes referred to as the “grapevine.”

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Communication Networks QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.2 - Describe organizational structure, communication channels, and lines of authority.

DATE CREATED: 5/6/2024 3:13 AM DATE MODIFIED: 5/6/2024 3:14 AM 10. What kind of communication occurs when nursing personnel contact the housekeeping department so that rooms can be readied for the next patient? a. upward communication b. diagonal communication c. horizontal communication d. lateral communication ANSWER: b RATIONALE: Diagonal communication is the flow of communication between departments or people that are on different lateral planes of the organizational chart. For example, nursing personnel may need to contact the housekeeping department when a patient leaves so the room can be readied for the next patient.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Communication Networks QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.2 - Describe organizational structure, communication channels, and lines of authority.

DATE CREATED: 5/6/2024 3:17 AM DATE MODIFIED: 5/6/2024 3:18 AM 11. The grapevine can have negative impact when it’s filled with ____ and ____. a. rumor; gossip b. slander; lies c. accusations; litigation d. distortion; illusion ANSWER: a RATIONALE: The grapevine may or may not contain factual information. Often, the information contained Copyright Cengage Learning. Powered by Cognero.

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Chapter 08: Communication within an Organization in the grapevine is based on rumor or gossip. Rumor refers to information presented as fact but which has not been officially confirmed. An example of a rumor may be the downsizing of a certain department or division. Gossip is more personal in nature and is usually directed at an individual or group of individuals.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Communication Networks QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.2 - Describe organizational structure, communication channels, and lines of authority.

DATE CREATED: 5/6/2024 3:19 AM DATE MODIFIED: 5/6/2024 3:19 AM 12. Most groups with health care systems have both cooperative and ____ goals. a. exclusive b. interchangeable c. competitive d. complimentary ANSWER: c RATIONALE: Most groups have both cooperative and competitive goals. Health care systems in today’s environment are organizing their workers into teams or task forces. Members of the team must cooperate with one another to achieve the goals of the team while at the same time possibly competing with other teams in the organization or other outside competitors.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Working Within a Group QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.1 - Describe the health care system.

DATE CREATED: 5/6/2024 3:20 AM DATE MODIFIED: 5/6/2024 3:21 AM 13. What sort of communication pattern does a strictly vertical organization typically follow? a. wheel of communication b. chain of communication c. spiral of communication d. all-channel communication ANSWER: b RATIONALE: Refer to Figure 8-3.

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Chapter 08: Communication within an Organization

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Working Within a Group QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTI CASU.COLB.25.8.2 - Describe organizational structure, communication channels, and lines of VES: authority.

DATE CREATED: 5/6/2024 3:21 AM DATE MODIFIED: 5/7/2024 3:35 AM 14. The degree to which members of a group work together and for one another is known as ____. a. competitiveness Copyright Cengage Learning. Powered by Cognero.

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Chapter 08: Communication within an Organization b. cohesiveness c. collusion d. cooperativeness ANSWER: RATIONALE:

b All groups have various levels of cohesiveness. Cohesiveness is measured by the degree to which members work together. Highly cohesive groups tend to have clearly defined roles and goals to which they are strongly committed.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Working Within a Group QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.3 - Define the factors that affect group dynamics.

DATE CREATED: 5/6/2024 3:23 AM DATE MODIFIED: 5/6/2024 3:24 AM 15. When conformity is carried to the extreme, what phenomenon usually develops? a. paranoia b. contrarianism c. social isolation d. groupthink ANSWER: d RATIONALE: Conformity carried to the extreme can lead to groupthink. Groupthink is the unquestioning acceptance of the group’s beliefs and behaviors.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Working Within a Group QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.3 - Define the factors that affect group dynamics.

DATE CREATED: 5/6/2024 3:24 AM DATE MODIFIED: 5/6/2024 3:25 AM 16. What’s the most effective style of leadership? a. leadership by authority b. leadership by respect c. leadership by example d. leadership by fear ANSWER: c RATIONALE: Leadership is more than a position or title; it is an attitude and presence. Leadership is a set of behaviors, attitudes, and values that enables the leader to motivate and direct others to act.

No matter what is written about leadership techniques, the most effective is leadership by example.

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Chapter 08: Communication within an Organization POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Effective Group Participation QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.5 - Utilize group interaction skills to maximize your leadership potential.

DATE CREATED: 5/6/2024 3:26 AM DATE MODIFIED: 5/6/2024 3:27 AM 17. After having assessed the group, what’s the next step? a. Become an active participant. b. Grade the group. c. Prioritize your actions. d. Vote for the leader.

ANSWER: a RATIONALE: Having assessed the group, your next step is becoming an active participant in the group process.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Effective Group Participation QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.4 - Demonstrate optimal group interaction skills.

DATE CREATED: 5/6/2024 3:28 AM DATE MODIFIED: 5/6/2024 3:29 AM 18. Providing an atmosphere in which ideas about any topic, problem, or opportunity can be freely generated is often referred to as ____. a. social psychology b. cognitive discharge c. group brainstorming d. creative implosion ANSWER: c RATIONALE: Group brainstorming is defined as providing an atmosphere in which ideas about any topic, problem, or opportunity can be freely generated.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Effective Group Participation QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.4 - Demonstrate optimal group interaction skills.

DATE CREATED: 5/6/2024 3:29 AM DATE MODIFIED: 5/6/2024 3:30 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 08: Communication within an Organization 19. What is the major goal of brainstorming? a. eliminating bad ideas b. generating good quality of ideas c. generating a large quantity of ideas d. keeping groups to less than five people ANSWER: c RATIONALE: One important criterion for this process to be most effective is understanding that the quantity and not the quality of ideas is the major goal.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Effective Group Participation QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.4 - Demonstrate optimal group interaction skills.

DATE CREATED: 5/6/2024 3:31 AM DATE MODIFIED: 5/6/2024 3:33 AM 20. What is the optimal group size for a brainstorming session? a. three to five people b. five to eight people c. eight to ten people d. ten to fifteen people ANSWER: b RATIONALE: The optimal group size for a brainstorming session is five to eight people.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Effective Group Participation QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.5 - Utilize group interaction skills to maximize your leadership potential.

DATE CREATED: 5/6/2024 3:35 AM DATE MODIFIED: 5/6/2024 3:36 AM 21. Which term is defined as the ability to interact effectively with people of different cultures and socioeconomic backgrounds? a. cultural competency b. social IQ c. melting pot d. diplomacy ANSWER: a RATIONALE: Cultural competency is defined as the ability to interact effectively with people of different cultures and socioeconomic backgrounds.

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Chapter 08: Communication within an Organization POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Cultural Competency and Diversity in the Organization QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.7 - Define cultural competency.

DATE CREATED: 5/6/2024 4:17 AM DATE MODIFIED: 5/6/2024 4:18 AM 22. During a meeting, the main discussion topics should be listed on a(n) ____. a. business card b. pamphlet c. agenda d. desk calendar ANSWER: c RATIONALE: Most meetings are run from an agenda, which lists what is to take place during the meeting.

Agendas should minimally include: 1) Date and time of meeting 2) Location of meeting 3) Discussion topics 4) Any guest speaker or program POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Communication and Meetings QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.6 - Identify ways to succeed in the clinical learning environment.

DATE CREATED: 5/6/2024 4:19 AM DATE MODIFIED: 5/6/2024 4:20 AM 23. A formal meeting that involves motions being made and voted on is following what kind of procedure? a. formal b. hierarchical c. senatorial d. parliamentary ANSWER: d RATIONALE: Parliamentary procedure is a set of rules, such as Robert’s Rules of Order, that help to run larger group meetings and maintain order. In parliamentary procedure, most actions require that a motion be made, seconded, discussed, and then voted on.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Communication and Meetings QUESTION TYPE: Multiple Choice HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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Chapter 08: Communication within an Organization LEARNING OBJECTIVES: CASU.COLB.25.8.6 - Identify ways to succeed in the clinical learning environment.

DATE CREATED: 5/6/2024 4:21 AM DATE MODIFIED: 5/6/2024 4:21 AM 24. Explain the different ways hospitals are classified.

ANSWER: There are a variety of ways to classify hospitals. We can have rural or community hospitals.

General hospitals provide routine care and specialized care, such as emergency departments and intensive care units. Teaching hospitals are similar to general hospitals but are usually located near a medical school. As a result, medical students, interns, and residents treat patients under the supervision of the hospital’s staff physicians. Since this is a teaching hospital, there may be a greater variety of specialists on staff to train the interns and residents. Research hospitals provide patient care and conduct research on the causes, prevention, and treatment of disease. Hospitals can be classified by their specialty such as pediatric hospitals, women’s hospitals, burn hospitals, orthopedic hospitals, or cancer hospitals. Often, hospitals are classified as governmental or nongovernmental. Examples of governmental hospitals would be veterans hospitals, military hospitals, and Indian Health Service hospitals.

POINTS: 1 DIFFICULTY: UNDERSTAND REFERENCES: The Health Care System: An Overview QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.8.1 - Describe the health care system.

DATE CREATED: 5/6/2024 4:22 AM DATE MODIFIED: 5/6/2024 4:22 AM 25. Discuss the importance of horizontal communication.

ANSWER: Horizontal communication, or lateral communication, is mainly used when departments or groups of people on the same level of the organizational chart need to talk with each other.

These may be two departments that oversee two different areas where activities overlap. For example, lateral communication often occurs between a nursing floor and the radiological department to schedule procedures. It is important because patients have several other procedures that need to be done, and therefore the nursing department needs to know when to deliver the patient, how long the test will take, and whether there are any special precautions or diets that need to be observed before the test. Horizontal communication is important in facilitating coordination.

POINTS: 1 DIFFICULTY: APPLY REFERENCES: Communication Networks QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.8.2 - Describe organizational structure, communication channels, and lines of authority.

DATE CREATED: 5/6/2024 4:23 AM Copyright Cengage Learning. Powered by Cognero.

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26. Cultural competency is important in a health care setting. a. True b. False ANSWER: True RATIONALE: Cultural competency is vital in the health care setting because it has a positive effect on patient care delivery and outcomes.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Cultural Competency QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.8.7 - Define cultural competency.

DATE CREATED: 5/6/2024 4:24 AM DATE MODIFIED: 5/6/2024 4:25 AM

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Chapter 09: Patient Interaction and Communication 1. The physician’s specific orders are contained in the medical record and must be verified before you perform any specific procedure. a. True b. False ANSWER: True RATIONALE: The physician’s specific orders are contained in the medical record and must be verified before you perform any specific procedure.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Preparing for the Patient Encounter QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.1 - Describe ways to properly prepare for the patient encounter.

DATE CREATED: 5/6/2024 4:38 AM DATE MODIFIED: 5/6/2024 4:40 AM 2. Always address patients when you walk into their room, unless they are comatose, then there is no need. a. True b. False ANSWER: False RATIONALE: You may not see the need to address comatose patients. However, these patients are still human and should be addressed as everyone else is.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.1 - Describe ways to properly prepare for the patient encounter.

DATE CREATED: 5/6/2024 4:41 AM DATE MODIFIED: 5/6/2024 6:08 AM 3. Introductions with patients occur in their social spaces. a. True b. False ANSWER: True RATIONALE: Social space is defined as the distance of 4 to 12 feet from the patient. This distance is the most appropriate for you to introduce yourself to the patient and begin the communication process.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Respecting a Patient’s Space QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:08 AM DATE MODIFIED: 5/6/2024 6:21 AM 4. What does the medical abbreviation NPO mean? a. nothing by mouth b. non-patient objective c. never position on top d. needed post-operative ANSWER: a RATIONALE: NPO means “nothing by mouth,” a common request prior to surgery.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Preparing for the Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.1 - Describe ways to properly prepare for the patient encounter.

DATE CREATED: 5/6/2024 6:09 AM DATE MODIFIED: 5/6/2024 6:21 AM 5. What is the first stage of the patient encounter? a. initial interview b. introductory stage c. taking a history d. patient assessment ANSWER: b RATIONALE: The introductory stage plays a vital role in how your patient will perceive you.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.2 - Explain the four stages involved with effective patient interaction.

DATE CREATED: 5/6/2024 6:22 AM DATE MODIFIED: 5/6/2024 6:23 AM 6. What is the second stage of the patient encounter? a. initial interview b. introductory stage c. taking a history d. patient assessment ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication RATIONALE: The second stage of the patient encounter is the patient assessment.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.2 - Explain the four stages involved with effective patient interaction.

DATE CREATED: 5/6/2024 6:23 AM DATE MODIFIED: 5/6/2024 6:25 AM 7. A patient who is cyanotic appears to be what color? a. white b. green c. blue d. yellow-orange ANSWER: c RATIONALE: When you assess the patient, you are looking for information that indicates the current health status, including inspection of the patient’s general appearance and color. Is the patient cyanotic (blue) or jaundiced (yellow-orange)?

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.2 - Explain the four stages involved with effective patient interaction.

DATE CREATED: 5/6/2024 6:25 AM DATE MODIFIED: 5/6/2024 6:26 AM 8. A jaundiced patient appears to be what color? a. white b. green c. blue d. yellow-orange ANSWER: d RATIONALE: When you assess the patient, you are looking for information that indicates the current health status, including inspection of the patient’s general appearance and color. Is the patient cyanotic (blue) or jaundiced (yellow-orange)?

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.2 - Explain the four stages involved with effective patient interaction.

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Chapter 09: Patient Interaction and Communication DATE CREATED: DATE MODIFIED:

5/6/2024 6:26 AM 5/6/2024 6:28 AM

9. What’s the most important question to ask a patient during the follow-up stage? a. What’s your name? b. Do you understand medical jargon? c. How are you feeling? d. When is your family planning to visit?

ANSWER: c RATIONALE: Once you have performed all the necessary tasks, assess the patient one more time. Check vital signs again, and ask the patient how they are feeling.

POINTS: 1 DIFFICULTY: REMEMBER QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.4 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:28 AM DATE MODIFIED: 5/6/2024 6:29 AM 10. All information given to a health care professional or contained in a health record is considered _____ communication. a. honest b. privileged c. technical d. trustworthy ANSWER: b RATIONALE: All information given to a health care professional or contained in a health record is considered privileged communication and by law must only be shared with other members of the patient’s health care team unless the patient signs a written consent.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:29 AM DATE MODIFIED: 5/6/2024 6:30 AM 11. Which two items of a patient’s history must be reported regardless of patient consent or permission? a. STDs and domestic violence b. drug use and rape c. drug use and theft Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication d. STDs and perjury ANSWER: RATIONALE:

a There are certain exceptions to the law, such as the requirement to report communicable or sexually transmitted diseases and injuries caused by violence that require law enforcement’s involvement.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:31 AM DATE MODIFIED: 5/6/2024 6:32 AM 12. _____ information in medical charts is not allowed, but _____ can be made in accordance with facility policy. a. Writing; permissions b. Editing; deletions c. Deleting; corrections d. Abbreviating; substitutions ANSWER: c RATIONALE: Deleting information in charts is not allowed; corrections can be made in accordance with your facility policy.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:32 AM DATE MODIFIED: 5/6/2024 6:34 AM 13. When recording the procedure times in a patient’s chart, be aware that most health care facilities use ____. a. Eastern standard time b. military time c. only ½ hour increments d. “am” and “pm” designations ANSWER: b RATIONALE: Note that most health care facilities use military or international time, not the traditional time used in everyday life.

POINTS: 1 DIFFICULTY: REMEMBER Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication REFERENCES: The Actual Patient Encounter QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.4 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:34 AM DATE MODIFIED: 5/6/2024 6:35 AM 14. How is a patient’s social space defined? a. the distance of eight to fifteen feet from the patient b. the distance of four to twelve feet from the patient c. the distance of eighteen inches to four feet from the patient d. the distance of six to twelve inches from the patient ANSWER: b RATIONALE: Social space is defined as the distance of four to twelve feet from the patient.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Respecting a Patient’s Space QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:35 AM DATE MODIFIED: 5/6/2024 6:37 AM 15. How is a patient’s personal space defined? a. the distance of eight to fifteen feet from the patient b. the distance of four to twelve feet from the patient c. the distance of eighteen inches to four feet from the patient d. the distance of six inches to twelve inches from the patient ANSWER: c RATIONALE: Personal space is defined as approximately eighteen inches to four feet between you and the patient. After introducing yourself in the social space, you will move to the personal space, usually at the patient’s side.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Respecting a Patient’s Space QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:37 AM DATE MODIFIED: 5/6/2024 6:40 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication 16. How is a patient’s intimate space defined? a. the distance of two to four feet from the patient b. the distance of six inches to three feet from the patient c. the distance of about zero to eighteen inches from the patient d. the distance of about zero to four inches from the patient ANSWER: c RATIONALE: Intimate space is the area about zero to eighteen inches away from the patient. While personal space still allows patient comfort, invasion of the intimate space can be awkward for the patient.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Respecting a Patient’s Space QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:41 AM DATE MODIFIED: 5/6/2024 6:42 AM 17. In which type of space would you tell the patient about the treatment or ask specific questions concerning the condition? a. personal b. intimate c. social d. friendly ANSWER: a RATIONALE: Personal space is where you tell the patient about the treatment or ask specific questions concerning the condition.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Respecting a Patient’s Space QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:42 AM DATE MODIFIED: 5/6/2024 6:43 AM 18. In which type of space is a physical exam conducted? a. professional b. social c. personal d. intimate ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication RATIONALE: Intimate space is where you will perform the physical examination of the patient.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Respecting a Patient’s Space QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:44 AM DATE MODIFIED: 5/6/2024 6:47 AM 19. In which type of patient space should you spend relatively little time? a. professional b. social c. personal d. intimate ANSWER: d RATIONALE: The time spent in the patient’s intimate space should be relatively short. Perform the physical examination as quickly and appropriately as possible.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Respecting a Patient’s Space QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.4 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 6:47 AM DATE MODIFIED: 5/6/2024 7:02 AM 20. With regard to territoriality, what’s the most important thing to do before you leave a patient’s room? a. Make sure the patient is alive. b. Put every item back to its original place. c. Clean the patient’s side table. d. Make sure you have the chart.

ANSWER: b RATIONALE: When you enter the patient’s room, take notice of where the patient has everything placed.

As stated previously, during the treatment, you may have to move things to facilitate the tasks you are performing. Once you finish these tasks, make sure you put everything back where it was. For instance, if you move a chair, put it back.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Territoriality QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 7:04 AM DATE MODIFIED: 5/6/2024 7:05 AM 21. No matter what type of patient you encounter, you should always treat that person in a ____ manner. a. professional b. friendly c. detached d. objective ANSWER: a RATIONALE: No matter what type of patient you encounter, you should always treat that person in a professional manner.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Patient Needs QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.4 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 7:05 AM DATE MODIFIED: 5/6/2024 7:06 AM 22. In Maslow’s “hierarchy of needs,” what is the primary need positioned at the base of the pyramid? a. safety b. love c. survival d. prestige ANSWER: c RATIONALE: Abraham Maslow developed a theory called a “hierarchy of needs.” It states that people must have their basic needs met before they can move on to meet higher-level needs.

Hospitalized patients are often in need of the basic physiological needs: air, food, and water.

This concept is important to keep in mind when dealing with the sick or injured patient.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Patient Needs QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.4 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 7:07 AM DATE MODIFIED: 5/6/2024 7:08 AM Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication 23. In Maslow’s “hierarchy of needs,” what patient need comes after attaining safety? a. prestige b. survival c. self-actualization d. belonging ANSWER: d RATIONALE: Belonging comes after the need for safety in Maslow’s hierarchy of needs. See Figure 9-5 of your text.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Patient Needs QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.9.4 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 7:08 AM DATE MODIFIED: 5/6/2024 7:09 AM 24. Explain the importance and legality of charting.

ANSWER: Charting or documenting is essential to health care. If a malpractice case were to be filed, the health record could be your best friend. It will show the date and time you performed the procedure, and all the therapies. This record keeping is why it is good to include as much detail as possible and to assess your patient’s status to the fullest. Each patient has a health record, which is a legal record that contains biographical data, medical histories, physician orders, physical exam and diagnostic test results, and assessment and progress notes from various health care disciplines. Due to the personal and sometimes sensitive information contained in a health record or during conversations between health care professionals, confidentiality must be maintained.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Actual Patient Encounter QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.9.1 - Describe ways to properly prepare for the patient encounter.

DATE CREATED: 5/6/2024 9:19 AM DATE MODIFIED: 5/6/2024 9:20 AM 25. Discuss the importance of a patient’s space, including the three categories of space.

ANSWER: Space is a very important aspect of communication that is often overlooked or disregarded in the patient encounter. A patient’s room usually becomes a temporary home, and it is necessary for you to respect that patient’s territory and individual space. There are three basic categories of space: 1) social space 2) personal space Copyright Cengage Learning. Powered by Cognero.

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Chapter 09: Patient Interaction and Communication 3) intimate space Understanding the boundaries and special characteristics of these spaces will enhance your ability to communicate with your patient.

POINTS: 1 DIFFICULTY: REMEMEBR REFERENCES: Respecting a Patient’s Space QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.9.3 - Relate the importance of space and territoriality to the patient encounter.

DATE CREATED: 5/6/2024 9:20 AM DATE MODIFIED: 5/6/2024 9:21 AM

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Chapter 10: Your First Position as a Health Care Professional 1. Salary is the biggest factor in choosing the right position in health care. a. True b. False ANSWER: False RATIONALE: There are numerous areas of employment and types of positions for a health care professional. For example, you can work in the traditional hospital setting or a rehabilitation unit, or you can perform home care. Opportunities exist in physician offices, outpatient clinics, and surgical units. Skilled nursing facilities and the armed forces offer additional opportunities as do medical and pharmaceutical sales positions. You should choose an initial position that suits your talents and interests.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Choosing the Right Position QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.1 - Perform the steps needed to secure a rewarding career.

DATE CREATED: 5/6/2024 8:33 AM DATE MODIFIED: 5/6/2024 8:35 AM 2. The résumé is often the first screening tool an employer uses to determine whether the applicant warrants an interview. a. True b. False ANSWER: True RATIONALE: The résumé is often the first screening tool an employer uses to determine whether the applicant warrants an interview.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Preparing a Resume QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.2 - Develop an effective résumé.

DATE CREATED: 5/6/2024 8:35 AM DATE MODIFIED: 5/6/2024 8:36 AM 3. Now that you have a quality résumé in hand and have identified several potential employers, your next step is to prepare a formal appeal. a. True b. False ANSWER: False RATIONALE: Now that you have a quality résumé in hand and have identified several potential employers, your next step is to prepare a cover letter.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Writing Cover Letters Copyright Cengage Learning. Powered by Cognero.

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Chapter 10: Your First Position as a Health Care Professional QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.4 - Develop a cover letter.

DATE CREATED: 5/6/2024 8:36 AM DATE MODIFIED: 5/6/2024 8:37 AM 4. Your choice of a career in healthcare should reflect your ____ and ____. a. talents; interests b. connections; opportunities c. intelligence; desires d. background; culture ANSWER: a RATIONALE: You should choose an initial position that suits your talents and interests.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Choosing the Right Position QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.1 - Perform the steps needed to secure a rewarding career.

DATE CREATED: 5/6/2024 8:37 AM DATE MODIFIED: 5/6/2024 8:40 AM 5. A résumé is a short summary that highlights _____. a. what you want b. who you are c. your intelligence d. your potential ANSWER: b RATIONALE: A résumé is a short summary that highlights “who you are.”

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Preparing a Résumé QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.2 - Develop an effective résumé.

DATE CREATED: 5/6/2024 8:40 AM DATE MODIFIED: 5/6/2024 8:42 AM 6. When starting out in health care, how many pages should your résumé be? a. one b. two c. three d. four Copyright Cengage Learning. Powered by Cognero.

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Chapter 10: Your First Position as a Health Care Professional ANSWER: RATIONALE:

a Organizing your résumé so that information is easily obtained is important. At this point in your career, the information should be kept to one page without being so crowded that it all runs together.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Preparing a Résumé QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.2 - Develop an effective résumé.

DATE CREATED: 5/6/2024 8:43 AM DATE MODIFIED: 5/6/2024 8:44 AM 7. How is the information on a résumé typically listed? a. from best accomplishment to least b. awards and scholarships first c. chronological order d. reverse chronological order ANSWER: d RATIONALE: The information on a résumé is listed in reverse chronological order. For example, the most recent job or degree held is listed first, followed by other jobs or degrees in reverse chronological order.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Preparing a Résumé QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.2 - Develop an effective résumé.

DATE CREATED: 5/6/2024 8:44 AM DATE MODIFIED: 5/6/2024 8:45 AM 8. As a new graduate, you may have little work experience, so you can develop more of a(n) _____ résumé. a. succinct b. abbreviated c. practical d. functional ANSWER: d RATIONALE: As a new graduate, you may have little work experience. Therefore, you can develop more of a functional résumé. A functional résumé lists your experience in terms of skills you have used on the job or throughout your educational career.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Preparing a Résumé Copyright Cengage Learning. Powered by Cognero.

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Chapter 10: Your First Position as a Health Care Professional QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.2 - Develop an effective résumé.

DATE CREATED: 5/6/2024 8:46 AM DATE MODIFIED: 5/6/2024 8:48 AM 9. What is a common and widely accepted sentence to include at the conclusion of your résumé? a. “Call me for more information.” b. “Please make your decision as quickly as possible.” c. “References available upon request.” d. “You are my top choice for a job.”

ANSWER: c RATIONALE: A common practice is to state “References available upon request” at the conclusion of your résumé.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Preparing a Résumé QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.2 - Develop an effective résumé.

DATE CREATED: 5/6/2024 8:49 AM DATE MODIFIED: 5/6/2024 8:50 AM 10. What is an example of a formal source for finding a potential job? a. friend b. internet c. family d. fellow student ANSWER: b RATIONALE: You can receive information concerning potential jobs from a variety of sources. Formal sources include: • • • • •

classified newspaper ads professional journals and magazine ads school placement services the internet 5) job fairs

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Making Contacts and Finding Openings QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.3 - Locate the available positions that fit your skills.

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Chapter 10: Your First Position as a Health Care Professional DATE CREATED: DATE MODIFIED:

5/6/2024 8:51 AM 5/6/2024 8:52 AM

11. Which of the following is an informal source for finding a potential job? a. your parents b. internet c. magazine ad d. job fair ANSWER: a RATIONALE: You may want to search for a job by contacting people you know within the health care profession. Many times, these connections can provide you with inside leads. Informal networking is very effective, especially when you extend it to people that your parents, relatives, friends, and fellow students know.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Making Contacts and Finding Openings QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.3 - Locate the available positions that fit your skills.

DATE CREATED: 5/6/2024 8:53 AM DATE MODIFIED: 5/6/2024 8:54 AM 12. Unlike your _____, which can be copied and sent out to several employers, your _____ must be specific and unique for each job. a. e-mail; application b. application; appeal c. résumé; cover letter d. cover letter; résumé ANSWER: c RATIONALE: Unlike your résumé, which can be copied and sent out to several employers, your cover letter must be specific and unique for each job.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Writing Cover Letters QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.4 - Develop a cover letter.

DATE CREATED: 5/6/2024 8:54 AM DATE MODIFIED: 5/6/2024 8:55 AM 13. How long should your cover letter be? a. one page b. two pages c. three pages Copyright Cengage Learning. Powered by Cognero.

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Chapter 10: Your First Position as a Health Care Professional d. four pages ANSWER: a RATIONALE: The cover letter should be one page.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Writing Cover Letters QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.4 - Develop a cover letter.

DATE CREATED: 5/6/2024 8:56 AM DATE MODIFIED: 5/6/2024 8:57 AM 14. What should you be asking for in your cover letter? a. another chance b. an interview c. an acceptable salary d. a contractual obligation ANSWER: b RATIONALE: In summation, ask for an interview and state where and when you can be reached.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Writing Cover Letters QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.4 - Develop a cover letter.

DATE CREATED: 5/6/2024 8:57 AM DATE MODIFIED: 5/6/2024 8:58 AM 15. What stage of the interview do you learn all you can about your potential job and employer? a. the actual interview b. resumé stage c. post-interview stage d. pre-interview stage ANSWER: d RATIONALE: The interview can be separated into three stages. The pre-interview stage is when you learn all you can about your potential job and employer.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Interview QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.5 - Prepare for the interview process.

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Chapter 10: Your First Position as a Health Care Professional DATE CREATED: DATE MODIFIED:

5/6/2024 8:58 AM 5/6/2024 9:02 AM

16. What kind of interview approach do most interviewers now follow? a. cognitive approach b. intensive approach c. behavioral approach d. inquisitive approach ANSWER: c RATIONALE: Most interviews now follow a behavioral interview approach. Employers want to know they are hiring someone who can work well as a team and has the emotional intelligence (EQ) necessary to make a good fit in the organization.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Interview QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.5 - Prepare for the interview process.

DATE CREATED: 5/6/2024 9:02 AM DATE MODIFIED: 5/6/2024 9:04 AM 17. What is the best time to arrive at your job interview? a. five minutes early b. right on time c. fashionably late d. fifteen minutes late ANSWER: a RATIONALE: Plan on arriving at the interview site at least five to ten minutes early.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Interview QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.5 - Prepare for the interview process.

DATE CREATED: 5/6/2024 9:04 AM DATE MODIFIED: 5/6/2024 9:06 AM 18. What is an appropriate and beneficial thing to do during the post-interview stage? a. Send a heartfelt apology. b. Send flowers. c. Send a thank-you note. d. Buy new work clothes.

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Chapter 10: Your First Position as a Health Care Professional ANSWER: RATIONALE:

c The post-interview stage is also critical. Here you will follow up appropriately and continue to demonstrate your professionalism as well as your interest in the position. Your follow up should include a brief thank-you letter.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Interview QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.6 - Define the skills needed to succeed in the interview process.

DATE CREATED: 5/6/2024 9:06 AM DATE MODIFIED: 5/6/2024 9:08 AM 19. What is the medical equivalent to ASAP (as soon as possible)? a. RFN b. AWOL c. STAT d. SIM ANSWER: c RATIONALE: It is also important to be punctual on the job. If you are a member of the trauma or code team, it is vital you arrive ASAP (as soon as possible), or as they say in medicine STAT, when a trauma or code is in progress.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Your First Career Position: First and Lasting Impressions QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.6 - Define the skills needed to succeed in the interview process.

DATE CREATED: 5/6/2024 9:08 AM DATE MODIFIED: 5/6/2024 9:09 AM 20. Which characteristics will always lead to a positive relationship? a. empathy, sympathy, and intelligence b. competency, trust, and respect c. intelligence, hard work, and diligence d. diligence, compassion, and punctuality ANSWER: b RATIONALE: The list of ingredients that leads to a positive relationship include: 1) Competency 2) Trust 3) Empathy 4) Respect 5) Ability to give and receive feedback.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Your First Career Position: First and Lasting Impressions QUESTION TYPE: Multiple Choice Copyright Cengage Learning. Powered by Cognero.

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Chapter 10: Your First Position as a Health Care Professional HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.6 - Define the skills needed to succeed in the interview process.

DATE CREATED: 5/6/2024 9:09 AM DATE MODIFIED: 5/6/2024 9:11 AM 21. What term describes being able to feel what others are going through? a. empathy b. sympathy c. compassion d. resilience ANSWER: a RATIONALE: Empathy is related to respect. It is the ability to “feel what others are going through.”

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Your First Career Position: First and Lasting Impressions QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.6 - Define the skills needed to succeed in the interview process.

DATE CREATED: 5/6/2024 9:12 AM DATE MODIFIED: 5/6/2024 9:13 AM 22. The person who is giving or receiving feedback should always feel _____ and _____. a. happy; content b. appreciated; vindicated c. respected; valued d. educated; empowered ANSWER: c RATIONALE: Feedback should always be given in a nonthreatening manner. The goal of all feedback (even negative) should be to help the other person. Remember, the person who is giving or receiving feedback should always feel respected and valued.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: Your First Career Position: First and Lasting Impressions QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.7 - Define the characteristics, attitudes, and interpersonal skills needed to succeed in the workplace.

DATE CREATED: 5/6/2024 9:13 AM DATE MODIFIED: 5/6/2024 9:14 AM 23. What is the best method for enhancing your professional image? a. Always dress well, but conservatively. b. Be polite and well-mannered.

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Chapter 10: Your First Position as a Health Care Professional c. Ask to be paid what you’re worth. d. Demonstrate that you’re an expert.

ANSWER: d RATIONALE: The best method for enhancing professional image is to demonstrate that you have the expert knowledge in your field.

POINTS: 1 DIFFICULTY: REMEMBER REFERENCES: The Importance of Professional Image QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.10.8 - Relate the importance of professional image to career success.

DATE CREATED: 5/6/2024 9:14 AM DATE MODIFIED: 5/6/2024 9:16 AM 24. Outline the several steps you need to take after graduation to ensure that your first position in healthcare will be the start of a rewarding career.

ANSWER: There are several steps you need to take after graduation to ensure that your first position will be the start of a challenging and personally rewarding lifelong career. These steps include the following: 1) choosing the type of position you wish to secure 2) preparing your résumé 3) making contacts and finding openings 4) making application 5) interviewing 6) accepting a position 7) making a favorable first and lasting impression POINTS: 1 DIFFICULTY: UNDERSTAND REFERENCES: Introduction QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.10.1 - Perform the steps needed to secure a rewarding career.

DATE CREATED: 5/6/2024 9:16 AM DATE MODIFIED: 5/6/2024 9:17 AM 25. List ways to enhance your professional image.

ANSWER: 1. Demonstrate knowledge in the field.

2. Demonstrate competency and your willingness to learn.

3. Read journals and attend seminars related to your field.

4. At work, always strive to increase your visibility in a positive way.

5. Offer to train within and outside of your department.

6. Get involved in health care communities.

POINTS: DIFFICULTY:

1 REMEMBER

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Chapter 10: Your First Position as a Health Care Professional REFERENCES: The Importance of Professional Image QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.10.8 - Relate the importance of professional image to career success.

DATE CREATED: 5/6/2024 9:17 AM DATE MODIFIED: 5/6/2024 9:18 AM

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Chapter 11: Professionalism in Action 1. In health care, ethics refers to the practice of conforming to accepted and professional standards of conduct. a. True b. False ANSWER: True RATIONALE: In health care, ethics means conforming to accepted and professional standards of conduct.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.1 - Examine ethical issues that include confidentiality, respect, trust, death and dying, and euthanasia.

DATE CREATED: 5/6/2024 3:30 AM DATE MODIFIED: 5/6/2024 3:31 AM 2. Transmission-based precautions can be broken down into three subcategories: airborne precautions, contact precautions, and droplet precautions. a. True b. False ANSWER: True RATIONALE: Transmission-based precautions can be broken down into three subcategories, airborne precautions, contact precautions, and droplet precautions.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Infection Control QUESTION TYPE: True / False HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.2 - Explain infection control measures to protect both yourself and your patient.

DATE CREATED: 5/6/2024 3:31 AM DATE MODIFIED: 5/6/2024 3:32 AM 3. Each state has written laws or statutes that define what certified or licensed health care workers can do, which is called managed care. a. True b. False ANSWER: False RATIONALE: Each state has written laws or statutes that define what certified or licensed health care workers can do, which is called the scope of practice.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Legal Issues QUESTION TYPE: True / False HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action LEARNING OBJECTIVES: CASU.COLB.25.11.3 - Examine medical-legal issues that include malpractice, negligence, the patient's rights, and infection control.

DATE CREATED: 5/6/2024 3:32 AM DATE MODIFIED: 5/6/2024 3:34 AM 4. Keeping information private and not sharing it with inappropriate people infers ____. a. confidentiality b. ethics c. morality d. discernment ANSWER: a RATIONALE: Confidentiality means keeping information private and not sharing it with inappropriate people.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.1 - Examine ethical issues that include confidentiality, respect, trust, death and dying, and euthanasia.

DATE CREATED: 5/6/2024 3:36 AM DATE MODIFIED: 5/6/2024 3:38 AM 5. Your job is to deliver appropriate and considerate therapy to all your patients and not be _____. a. forgetful b. judgmental c. angry d. stressed ANSWER: b RATIONALE: Health care professionals are not to be judgmental. Your job is to deliver appropriate and considerate therapy to all your patients.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.1 - Examine ethical issues that include confidentiality, respect, trust, death and dying, and euthanasia.

DATE CREATED: 5/6/2024 3:39 AM DATE MODIFIED: 5/6/2024 3:40 AM 6. By law, health care workers must report any abuse of a person under _____ years of age a. 21 b. 18 Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action c. 16 d. 12 ANSWER: b RATIONALE: By law, health care workers must report any abuse of a person under 18 years of age.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.3 - Examine medical-legal issues that include malpractice, negligence, the patient's rights, and infection control.

DATE CREATED: 5/6/2024 3:40 AM DATE MODIFIED: 5/6/2024 3:41 AM 7. What kind of abuse always involves contact and typically results in a visible injury? a. sexual abuse b. elder abuse c. psychological abuse d. physical abuse ANSWER: d RATIONALE: Abuse can take on four specific forms. Physical abuse results from actual contact, usually resulting in a visible injury. Although physical abuse can sometimes be evident by bruise marks on the patient, neglect such as not feeding or providing a safe environment can also be classified as physical abuse.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.1 - Examine ethical issues that include confidentiality, respect, trust, death and dying, and euthanasia.

DATE CREATED: 5/6/2024 3:41 AM DATE MODIFIED: 5/6/2024 3:42 AM 8. What classification of abuse can encompass all the different types of abuse? a. physical abuse b. verbal abuse c. psychological abuse d. elder abuse ANSWER: d RATIONALE: Elder abuse can include any of the types of abuse discussed previously, plus several other forms.

POINTS: 1 Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.1 - Examine ethical issues that include confidentiality, respect, trust, death and dying, and euthanasia.

DATE CREATED: 5/6/2024 3:42 AM DATE MODIFIED: 5/6/2024 3:43 AM 9. What does the chain of infection always end with? a. source of infection b. transportation of the infection c. entry into the body d. incubation of infection ANSWER: c RATIONALE: The chain of infection begins with a source of infection, continues with the transportation of the infection, and ends with the entry into the body.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Infection Control QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.2 - Explain infection control measures to protect both yourself and your patient.

DATE CREATED: 5/6/2024 3:43 AM DATE MODIFIED: 5/6/2024 3:44 AM 10. What type of precaution should be followed for all patients? a. emergency precautions b. standard precautions c. transmission-based precautions d. hazard precautions ANSWER: b RATIONALE: There are two types of isolation precautions: standard precautions and transmission-based precautions. Standard precautions should be followed for all patients. The standard precaution guidelines state that when you are close to or touching blood, body fluid, body tissues, mucous membranes, or other open skin areas, you must use hand hygiene and personal protective equipment (PPE).

POINTS: 1 DIFFICULTY: Remember REFERENCES: Infection Control QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.2 - Explain infection control measures to protect both yourself and your Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action

DATE CREATED: DATE MODIFIED:

patient.

5/6/2024 3:44 AM 5/6/2024 3:46 AM

11. What’s a disease that often requires airborne precautions? a. tuberculosis b. lung cancer c. diabetes d. asthma ANSWER: a RATIONALE: Airborne precautions are needed for germs that are so small they can float in the air (an example is tuberculosis).

POINTS: 1 DIFFICULTY: Remember REFERENCES: Infection Control QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.2 - Explain infection control measures to protect both yourself and your patient.

DATE CREATED: 5/6/2024 3:46 AM DATE MODIFIED: 5/6/2024 3:47 AM 12. What is the single most effective way to break the chain of infection? a. eating healthy b. using face masks c. hand washing d. sanitizing hospital linens ANSWER: c RATIONALE: The single most effective way to break the chain of infection is through hand washing.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Infection Control QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.2 - Explain infection control measures to protect both yourself and your patient.

DATE CREATED: 5/6/2024 3:56 AM DATE MODIFIED: 5/6/2024 3:57 AM 13. What is the first stage of grieving during the dying process, according to Dr. Elizabeth Kübler? a. anger b. denial c. acceptance Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action d. bargaining ANSWER: RATIONALE:

b Dr. Elizabeth Kübler-Ross did a great deal of work with patients dying of terminal illness.

Her extensive study led to the identification of the following five stages of grief that occur during the dying process: • • • • •

denial anger bargaining depression 5) acceptance

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.1 - Examine ethical issues that include confidentiality, respect, trust, death and dying, and euthanasia.

DATE CREATED: 5/6/2024 3:57 AM DATE MODIFIED: 5/6/2024 4:02 AM 14. What type of euthanasia involves withholding treatment that could sustain life? a. passive b. active c. gentle d. slow ANSWER: a RATIONALE: Euthanasia can be divided into a passive or active form. Passive euthanasia is the process of withholding treatment that could sustain a life. Active euthanasia is actively assisting the patient in dying.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.1 - Examine ethical issues that include confidentiality, respect, trust, death and dying, and euthanasia.

DATE CREATED: 5/6/2024 4:07 AM DATE MODIFIED: 5/6/2024 4:09 AM 15. Two general types of legal actions can be taken against a health care worker in the line of duty are _____ and _____. a. abuse; malpractice b. battery; sexual assault c. negligence; fraud Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action d. negligence; malpractice ANSWER: d RATIONALE: Two general types of legal actions can be taken against a health care worker in the line of duty are negligence and malpractice.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Legal Issues QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.3 - Examine medical-legal issues that include malpractice, negligence, the patient's rights, and infection control.

DATE CREATED: 5/6/2024 4:09 AM DATE MODIFIED: 5/6/2024 4:11 AM 16. All surgical procedures require a(n) ____ and a witness ____ years of age or older. a. verbal agreement; 21 b. binding contract; 18 c. informed consent; 21 d. pre-payment; 18 ANSWER: c RATIONALE: Any type of surgical procedure requires an informed consent. Informed means that the patient has been knows what the procedure entails. All consents require a witness 21 years of age or older and should be signed in black ink.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Legal Issues QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.3 - Examine medical-legal issues that include malpractice, negligence, the patient's rights, and infection control.

DATE CREATED: 5/6/2024 4:11 AM DATE MODIFIED: 5/6/2024 4:14 AM 17. In a health care setting, what is required to restrain any patient? a. physician order b. patient’s verbal consent c. patient’s written consent d. consent of the immediate family ANSWER: a RATIONALE: In health care, a physician order is required to restrain any patient.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Legal Issues Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.3 - Examine medical-legal issues that include malpractice, negligence, the patient's rights, and infection control.

DATE CREATED: 5/6/2024 4:14 AM DATE MODIFIED: 5/6/2024 4:15 AM 18. When was the Health Insurance Portability and Accountability Act (HIPAA) established? a. 2014 b. 2005 c. 1996 d. 1982 ANSWER: c RATIONALE: The Health Insurance Portability and Accountability Act (HIPAA) of 1996 established a well-defined set of regulations concerning protection of patient privacy.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Legal Issues QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.3 - Examine medical-legal issues that include malpractice, negligence, the patient's rights, and infection control.

DATE CREATED: 5/6/2024 4:15 AM DATE MODIFIED: 5/6/2024 4:20 AM 19. Long-term care facility residents have an additional set of rights that are guaranteed to them, which are called the: a. Patient’s Provisions b. Resident’s Bill of Rights c. Long-term Care Act d. Palliative Care Protocols ANSWER: b RATIONALE: Long-term care facility residents have an additional set of rights that are guaranteed to them.

These rights are listed in a document called the Resident’s Bill of Rights.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Patient Care Partnership QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.4 - Examine aspects that enhance the patient care partnership with both the health professional and the health care institution.

DATE CREATED: 5/6/2024 4:21 AM DATE MODIFIED: 5/6/2024 4:23 AM 20. What’s another term often used for an advance directive?

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Chapter 11: Professionalism in Action a. health care proxy b. higher directive c. living will d. consent contract ANSWER: RATIONALE:

c Patients may have an advance directive signed. This document is often called a living will because it states the patient’s wishes concerning the handling of their body while they’re alive.

POINTS: 1 DIFFICULTY: Remember REFERENCES: The Patient Care Partnership QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.4 - Examine aspects that enhance the patient care partnership with both the health professional and the health care institution.

DATE CREATED: 5/6/2024 4:24 AM DATE MODIFIED: 5/6/2024 4:25 AM 21. Which legal document identifies someone else to make the decisions for patients who are unable? a. health care proxy b. higher directive c. living will d. consent contract ANSWER: a RATIONALE: Patients can also give others the ability to make decisions for them if they are unable to. This agreement is a called a health care proxy, which is a legal document that identifies someone else to make the decisions.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Right to Die Issues QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.4 - Examine aspects that enhance the patient care partnership with both the health professional and the health care institution.

DATE CREATED: 5/6/2024 4:26 AM DATE MODIFIED: 5/6/2024 4:27 AM 22. Taking training in advanced cardiac life support (ACLS) is an example of _____. a. continuing education b. maintaining credentials c. maintaining licensure d. certification ANSWER: d Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action RATIONALE:

Certification is often achieved by obtaining training or education beyond or in addition to your initial degree. Examples include cardio-pulmonary resuscitation (CPR), advanced cardiac life support (ACLS), or pediatric advanced life support (PALS) to just name a few.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Licensure and Certification QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.4 - Examine aspects that enhance the patient care partnership with both the health professional and the health care institution.

DATE CREATED: 5/6/2024 4:31 AM DATE MODIFIED: 5/6/2024 4:35 AM 23. How many changes of careers or jobs do most people have over the course of their working lives? a. seven to eight b. five to six c. three to four d. one to two ANSWER: c RATIONALE: Most people change careers or jobs three or four times in their life. You never know who is watching you, who will notice you, or where you will go next. Being a professional in each interaction will ensure your continued success as you climb the career ladder.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Continuing to Showcase Yourself through Excellent Customer Service QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: CASU.COLB.25.11.4 - Examine aspects that enhance the patient care partnership with both the health professional and the health care institution.

DATE CREATED: 5/6/2024 4:35 AM DATE MODIFIED: 5/6/2024 4:36 AM 24. Explain the importance of trust between a patient and health care professional.

ANSWER: Trust is an important ethical ingredient. A patient who trusts the health care professional will be more cooperative with the therapy and more forthcoming with information. Trust can be developed in several ways. You should be careful when handling the patient’s personal belongings and follow your organization’s policies and procedures. Patients trust you to be dependable and meet their needs in a timely fashion (i.e., have their therapy, bath, and food tray on time). Being reliable enhances trusting relationships.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False Copyright Cengage Learning. Powered by Cognero.

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Chapter 11: Professionalism in Action STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.11.4 - Examine aspects that enhance the patient care partnership with both the health professional and the health care institution.

DATE CREATED: 5/6/2024 4:36 AM DATE MODIFIED: 5/6/2024 4:37 AM 25. Explain the differences between palliative care and hospice care.

ANSWER: There are special parts of the health care system that care for patient with severe chronic illness and those who are terminally ill: palliative care and hospice care. These two types of care are similar, yet have some important distinctions. Hospice is not a place, but a type of care that helps the patient and family throughout the grieving process and allows the patient to die with dignity, usually at home where the patient feels most comfortable. Hospice care is for those at the end of a terminal illness, or when they are no longer seeking curative care.

Palliative care provides care for those facing life threatening illness, at any point in the illness. This type of care is provided by a team of health care providers and seeks to improve quality of life, relieve suffering, and support the patient and family in navigating the medical system.

POINTS: 1 DIFFICULTY: Remember REFERENCES: Medical Ethics QUESTION TYPE: Subjective Short Answer HAS VARIABLES: False STUDENT ENTRY MODE: Basic LEARNING OBJECTIVES: CASU.COLB.25.11.4 - Examine aspects that enhance the patient care partnership with both the health professional and the health care institution.

DATE CREATED: 5/6/2024 4:38 AM DATE MODIFIED: 5/6/2024 4:38 AM

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