THE MAGAZINE OF AUSTCHAM SINGAPORE THE MAGAZINE OF AUSTCHAM SINGAPORE
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CELEBRATING AUSTRALIAN EXCELLENCE 2016
AUGUST / SEPTEMBER
PRESIDENT’S MESSAGE
Welcome to the August/ September edition of Access Asia magazine. In this issue we are focusing on business excellence, featuring this year’s winners of our AustCham Business Awards, including the recipient of my President’s award, Australian High Commissioner Philip Green. Philip has made a great contribution to the Australia-Singapore relationship and I was pleased to be able to recognise this on behalf of the Chamber. I interviewed Philip for our Face to Face feature shortly after he started in his role here and in this edition we have reached out to him again this time for his impressions having been deeply immersed in Singapore for the past three plus years. I hope you find his interview as interesting as I did. As we move towards the end of the year our work at the Chamber is definitely not slowing down. With the outcome of the Australian election now known, this makes it even more important to advocate strongly on your behalf for a continued close relationship between Australia and Singapore. And to remind Australian business and Australian Government of the opportunity that exists on the Australian doorstep. With such a close election result it is possible that Government will be more focused on domestic matters, and as such we need to
BOARD MEMBERS PRESIDENT GUY SCOTT VICE PRESIDENTS IAN CUMMIN BlueScope ADAM LYLE Padang & Co HONORARY SECRETARY JOHN DICK HONORARY TREASURER SEAN STRATON Credit Suisse NIGEL CUMMINGS Sliding Doors Entertainment
continue to present our message.
PHILIP FORREST Honorary Life Member
As part of our messaging we are once again embarking on our Australian
FREYA HONE ANZ
Roadshow later in August and we will take this chance to remind government and business of the opportunities on offer in Singapore and how best to access the South East Asian market. Currently there is no official Australian business association representing Australian businesses working offshore at the ASEAN level, and with the growing connectivity of ASEAN countries through free trade agreements Australian businesses need to be connected at this regional level. AustCham Singapore is taking the lead, harnessing the support of the other Australian business chambers in the ASEAN region. Establishing an Australian ASEAN association will give us a seat at the table for discussions on policies that will affect our members, and allow us to engage the ASEAN secretariat around matters that affect the ASEAN Economic Community.
GRAHAM LEE Pricewaterhouse Coopers DEREK MACKENZIE designphase dba CHRIS REES Austrade SEAN STRATON Credit Suisse BENJAMIN TAN Qantas Airways FRASER THOMPSON Alphabeta ANNETTE TILBROOK AustCham Singapore
GUY SCOTT PRESIDENT
PLATINUM SPONSORS
SILVER SPONSORS
BRONZE SPONSORS
EXECUTIVE DIRECTOR’S MESSAGE
It’s hard to believe we are well over half way through this year already and what a busy year it has been so far. Our recent AGM was a timely opportunity to look you there. If you missed the meeting you can view the report on our website, and look out for the article on page 20. As the role and work of the Chamber continues to evolve, so does our executive team. I would like to formally introduce our new Deputy Executive Director, Kate Baldock. Kate joined the team earlier this year on a contract basis to assist with our policy and advocacy work, and was recently appointed to the newly created Deputy Executive Director role. With her experience in media, communications and politics her skills will be a great addition to the team. In this edition of our Access Asia magazine we are taking a look at business excellence, including what makes a successful organisation and recognising those who are outstanding performers in their field. We recently held our 2016 AustCham President’s Lunch and Business Awards where we celebrated the success of businesses in fostering the Australia Singapore relationship and promoting Australian business in Singapore. If you missed it this year you can read the stories of our winners in this edition, and see some photos of the spectacular event. However, unfortunately you also missed out on a spectacular lunch prepared by world class Australian chefs working in Singapore. The fresh produce and high quality dishes were a credit to the chefs and by many accounts were just as good if not better than the amazing food last year. Australia is well renowned for excellence in food, wine and the hospitality industry in general, so don’t miss our final Wine and Cheese event for the year later in August. We will be showcasing some great wines and wine makers, and you will have access to exclusive offers only available to AustCham members and guests on the night. I look forward to seeing you at an event soon.
CONTENTS
back on the very successful year that was, and it was great to see so many of
6
FACE TO FACE WITH PHILIP GREEN OAM
9
AUSTRALIAN INNOVATIONS
10 COVER STORY: PRESIDENT’S LUNCH & BUSINESS AWARDS
16 BUSINESS EXCELLENCE TIPS
20
ANNUAL GENERAL MEETING
22
OUT & ABOUT
28
NEW MEMBERS
ANNETTE TILBROOK
EXECUTIVE DIRECTOR
32
MEMBERSHIP CARD OFFERS
34
NEWS FLASH
COVER PHOTO: Recipients of AustCham Business Awards - Mr Poon Chun Onn, Mrs Fang Ai Lian, HE Philip Green OAM, Ms Christine Edwards
FACEtoFACE with
PHILIP GREEN
P
hilip Green is Australia’s High Commissioner to Singapore, appointed in November 2012. He has previously served overseas as High Commissioner in South Africa and in Kenya, and has also held a number of senior positions in Australia, including as Chief of Staff to the Minister for Foreign Affairs and International Adviser to the Prime Minister. During his time in Singapore, Philip has been a strong supporter of the work of the Chamber and Australian business more broadly. Firstly, thank you for your outstanding representation of Australia's interest in Singapore and your strong support for the chamber's activities during your term. As the Australian High Commissioner to Singapore, what were your hopes coming here? What were your first impressions?
What that all adds up to is some fundamental equities in the
Looking back, I had few fixed assumptions about the bilateral relationship when I arrived. Frankly, I hadn’t spent a lot of time in Singapore, and while I knew it was an important relationship for Australia, I hadn’t formed any view about how we might move it forward.
the relationship at the governmental level matches to the scale
Once here, I found a relationship that had great underlying equities, but not as much happening as those equities would have allowed. In a way, I have seen my assignment here as bringing the relationship up to the level that those equities warrant.
relationship between Singapore and Australia that were open to being more fully leveraged. If there has been one background thought in my mind, it has been to ensure that what we do in of the opportunity. What do you think about the long term implications of the Comprehensive Strategic Partnership (CSP)? I think this is a partnership that will go far. The relationship between Australia and Singapore is unique. We have much that makes us alike - a similar standard of living, the English language and comparable business cultures. But, in relation to
What surprised you the most about the Australia-Singapore relationship?
our land masses, we could hardly be more different. Australia
I don’t know I would say I was surprised by anything, but the scale of the engagement between Australia and Singapore in some fields is very striking. The size of the Australian community, and particularly its business element, certainly strikes a newcomer. So does the number of Singaporeans – there are more than 130,000 you know - with degrees from Australian universities. So too our defence linkages, or the Australians in innovation here, or the scale of ANZA and AustCham.
time, Singapore is at the centre of the Asian scene, while we are
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is a continent, and Singapore is land constrained. At the same somewhat distant. You put that together and it is a powerful mix. We have similarities that make it easy to do business, and differences in geography which mean we can benefit from each other’s endowments. The Comprehensive Strategic Partnership takes advantage of that unique baseline. It will go far.
FACEtoFACE How do you see the state of Australia-ASEAN relations and the importance of South East Asia in Australia? Arguably, South East Asia is the region into which Australia has put most diplomatic effort over many years - if you think of our long engagement in trade agreements, defence, development assistance and the work of our foreign service over decades. That continues with the new position of Ambassador to ASEAN, new Consulates in Thailand and Indonesia, the New Colombo Plan, and new regional development initiatives including on malaria eradication. There will inevitably be ups and downs, but we are, frankly, in a good place with our relations across the region. South East Asia will continue to be important for Australia’s future - I would guess even more important going forward - and we will need to continue to reinvest. CSP is a very good thing.
tthat we are foreigners, and that we do need to make a contribution for our presence to be fully welcomed. I think most Australians instinctively understand that. In my experience, more than most, Australians fit what they do to local conditions, and make a contribution to the Singapore society that welcomes them. We just need to keep doing what comes naturally to us. You've met up with many Australian start-ups and innovators across various industry. Is there a story that strikes you the most? Well, it’s hard to pick a single one out. There are many great stories - from all sorts of companies, large and small; some in traditional fields, who are embracing innovation; and some new companies, born in the new economy.
Why should Australian businesses be looking to do more with Singapore?
But if you press me for one, I actually love the Honeycombers story.
Well, I don’t know that it is for me to advise business. We at the High Commission have focussed on listening to business, and trying to improve the framework in which it operates in Singapore, rather than to guide it.
table to one that employs people and nourishes a community.
But I would say this. Australia is blessed by the reality that the countries to its near north are amongst the most economically dynamic in the world. Other Western countries would be envious of our position. And more than that, we have complementary endowments and capabilities (in our landmass, but also in our many competences, especially in services), that give us great opportunities to take advantage of the economic opportunity in our region.
such a great business idea.
Doing business in the region has its challenges. Everyone who reads this interview will know that. But if you look to the long term, it seems to me that Australian business should be checking whether it can’t get more engaged in a region that, more than most, offers real opportunity going forward. What do you think are some of the biggest issues facing Singapore and how can Australian businesses get involved here? All I would say there, is that Singapore is changing. In a country that has been so welcoming for so long, we need to remind ourselves
The way Chris has built a business from a laptop on her kitchen
Like many great things, it’s based on a simple idea - in Honeycombers’ case, that there is much in Singapore to enjoy - much of it beyond the glitzy city centre - that expats were missing out on. So true, and
And with your tenure as High Commissioner soon concluding, what are your fondest memories during your time in Singapore? What will you miss most? Well, I’m not going anywhere for the time being. We at the High Commission have a lot to get done, and we are getting on with it. But when the time comes for me to go, there will be a lot that I know I will miss. And they are diverse things ... Tiong Bahru markets on Saturday mornings, the quality of the conversation in Singapore about regional issues, Melbourne-themed cafes in unlikely spots, the Singapore Symphony, the Victoria Concert Hall, the new Singapore arts scene ... That’s a lot, isn’t it! I suspect that, most of all, I will miss the buzz of a vibrant Singapore and way the Australia plugs into it. It’s a very special dynamic here.
Adrian Lochrin, Madeleine Moss, Susan Marks, HE Philip Green OAM, Annette Tilbrook and Guy Scott at the AustCham ANZ Australia Day Ball 2016.
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AUSTRALIAN INNOVATIONS The future prosperity, health and sustainability of the world is closely bound to the human capacity for innovation. Global demand for high-value, highly skilled and customised services and new technology is accelerating. In this global environment, where manufacturers and service providers are prepared to invest in developing new solutions that will give them a market edge, Australia has a lot to offer. Australians’ can-do attitude and entrepreneurial spirit lends itself to innovative ideas in business. The country’s innovative people, and the skills and expertise they hold, cut across a number of knowledge sectors from advanced manufacturing, food and agriculture, resources and energy to health and science and professional services. Australia has a strong tradition in tropical medicine research and a number of very good dengue people doing important work. Among them is Paul Young, Professor of Virology and Head of the School of Chemistry and Molecular Biosciences at the University of Queensland. Paul’s research involves international collaborations with partners including the Novartis Institute for Tropical Disease in Singapore and the Oxford University Clinical Research Unit in Vietnam (http://tinyurl.com/gul664x).
Emma Johnston’s passion, and her laboratory, are Sydney Harbour and the coastal waters and estuaries of Australia’s ‘marine estate’. Meanwhile, Johnston’s group is working with collaborators at the CSIRO, National University of Singapore and the Canadian Rivers Institute to build “very fun, very cutting edge” tools. The idea is to use powerful new tools of genetics and ‘big data’ to assess the biodiversity and health of marine ecosystems (http://tinyurl.com/zedxdcd). flexAnswer Solutions secured a whole of government contract to provide a Virtual Assistant (VA) system to all Singapore Government agencies. Eighteen Singapore Government agencies have rolled out the flexAnswer VA system and many more are due to follow. flexAnswer Solutions’ web-based customer services technology is able to correct spelling mistakes, understand colloquial terms and relationships between words and analyse a range of questions asked by customers (http://tinyurl.com/htpektd).
CardioCel is a cardiovascular tissue patch developed by Australian healthcare company Admedus Ltd. In June 2015, CardioCel was approved in Singapore and is now utilised by several leading Singaporean hospitals to repair congenital heart deformities and more complex heart defects in both adults and children. Once the patch is sewn in, the patient’s cells occupy the area and the patch incorporates over time to produce a ‘normal’ heart (http://tinyurl.com/h5f8o95).
Read more about Australia’s innovations and excellence on the Australia Unlimited website: www.australianunlimited.com The Austrade Singapore team has strong networks both in market and in Australia, with years of industry and government experience. Contact our industry specialists, they’re ready to connect you with the right partners and the right people in Australia and in Singapore.
Australian Trade & Investment Commission in Singapore Phone: +65 6418 8400 Email: singapore@austrade.gov.au Web: www.austrade.gov.au/singapore
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PRESIDENT’S LUNCH &BUSINESS AWARDS We recently held our 2016 President’s Lunch and Business Awards, recognising excellence in Australian business in Singapore and those who work to build better ties between our two countries. This year we welcomed over 240 people to the lunch at the Grand Hyatt hotel, starting with pre-event cocktails featuring boutique Australian gin, Four Pillars, and a chance to network and catch up with associates in the foyer before entering the ballroom. Australian comedian and radio personality Wendy Harmer was our host for the event, and kept everyone entertained with a presentation style and sense of humour synonymous with Australia. The lunch began with Wendy introducing our all-star chef line up, as the lights dimmed, the far wall was raised and the open kitchen revealed. The fabulous menu started with five entrées featuring South Australian king prawns, smoked Tasmanian salmon and Queensland Oxtail rillettes. This was followed by our main course of six shared dishes including Margaret River Wagyu beef tomahawk, Cone Bay barramundi wrapped in Australian paperbark specially sought for this event and Western Australian Dorper lamb. Desserts were a particular hit, with spin offs of classic Australian favorites, vanilla slice, and home-made tim tams, as well as delicious sticky date pudding. The fresh produce making up the table center pieces was supplied by Little Farms. 10
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This year the fabulous lunch was prepared by: • • • • • • • •
David Pynt - Burnt Ends Drew Nocente – Salted and Hung Jason Jones – Super Loco Lucas Glanville – Grand Hyatt Singapore Mark Ebbels - The Kitchen at Bacchanalia Rishi Naleendra - Cheek By Jowl Sam Aisbett – Whitegrass Soren Lascelles – Grand Hyatt Singapore
And helping to ensure the front of house operations were running smoothly were our five charming Maitre d’s: • • • • •
Alasdair France - Super Loco Annette Glover - Whitegrass Emmanuel Benardos - Unlisted Collection: Daniel Ballis - Moosehead Kitchen & Bar Darren Micallef - Maggie Joans
Along with showcasing the finest Australian produce and fantastic skills of our hospitality professionals, the lunch was in honour of the recipients of our AustCham Business Awards. This year the job of selecting the winners was tougher than ever, with many Australian businesses and business people capitalising on the opportunities Singapore and the region more broadly offers and achieving success in their chosen field. The awards were given across three categories and to one specially selected recipient of the President’s Medal. The winners were: Commonwealth Bank of Australia Business Alliance Award Far East Organization James Cook University Business Excellence Award Harvey Norman Australian Institute of Company Directors Entrepreneur Award Christine Edwards, Co-founder of Honeycombers And the recipient of the coveted President’s Medal was HE Philip Green OAM, Australian High Commissioner to Singapore. AustCham President Guy Scott presented the award, in recognition of Philip’s continued work with the Australian business community during his time as High Commissioner to Singapore. This year’s event was a great success, and we received overwhelmingly positive feedback about the afternoon. A special thank you to all our sponsors and partners, without the support of each of these companies we would not have been able to put on such a fantastic event for our members. So thank you to our event sponsor Commonwealth Bank of Australia, awards sponsors Australian Institute of Company Directors and James Cook University Singapore, supporting partners GEMS World Academy - Singapore and Tourism Australia, flight sponsor Qantas, wine sponsor Penfolds and our fabulous gourmet sponsors Little Farms, Pialligo Estate Canberra and Meat & Livestock Australia. ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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PRESIDENT’S LUNCH &BUSINESS AWARDS
BUSINESS AWARDS WINNERS Congratulations to each of the recipients of the 2016 AustCham Business Awards, recognising excellence in Australian Business in Singapore.
PRESIDENT'S AWARD This award is presented to an individual in recognition of their significant contribution to the Australian and Singaporean business community. The 2016 recipient of this award is Australian High Commissioner to Singapore Philip Green OAM. Philip Green has made a significant contribution to
further
strengthening
the
relationship
between Australia and Singapore during his 4 year posting as High Commissioner, working tirelessly and selflessly to enhance the relationship between Singapore and Australia. He has worked to ensure Australia is portrayed as a friend and supporting neighbour of Singapore, this can be seen in the fantastic 50 Bridges and 50 BBQ’s celebration of Singapore’s 50th year of independence. Philip was also a driving force behind the evolution and formalisation of the Comprehensive Strategic Partnership (CSP), and the signing of the CSP is tangible evidence of his contribution. Philip is a strong supporter of business, political and cultural ties between Australia and Singapore and he has been an active proponent of AustCham and has been a true partner of the Chamber.
Guy Scott presenting the President's Medal to HE Philip Green OAM, Australian High Commissioner to Singapore
six private homes in Singapore. It is also the
Australia when they opened a single electrical
city-state’s largest private residential landlord
appliance store in Sydney in 1961. Over the
and largest hotels and serviced residences
years, Harvey Norman has expanded its
operator. Far East Organization also shows
worldwide presence with stores in Singapore,
exceptional commitment to Australian trade
Malaysia, Slovenia, New Zealand, Croatia and
and investment. They have a strong history
Ireland.
of business in Australia and partnerships on
In Singapore, Harvey Norman has become a
entrepreneurial heritage to seek new avenues
leading household name since it established
for growth, Far East Organization has built
its first store in 2001 in Millenia Walk. In the
a growing portfolio of quality investment
ensuing 12 years the company has opened a
properties and development sites in prime
further 12 stores.
with
Australian
locations
BUSINESS ALLIANCE AWARD This award is presented to a Singaporean
companies.
across
Australia.
Building
Today,
the
organization has invested A$2 billion in acquisitions, partnerships and joint ventures in Australia since 2013.
In 2015 they opened a new flagship store at a time when the downturn in the retail sector had crippled many other operators in Singapore. The three-storey, 100,000 sq ft megastore is
a
the largest homemaker department store in
Australian
the CBD. The expansion came at a time when
trade and investment. The 2016 recipient
retail businesses across Singapore suffered
of this award is Far East Organization.
from
company significant
that
has
commitment
demonstrated to
strong
competition,
high
operating
costs and fragile consumer sentiment. At the
BUSINESS EXCELLENCE AWARD
opening, Chief Executive Katie Page said the massive floor size is the strategic advantage she had been seeking for years in Singapore.
The
James
Cook
University
Business
At that time Katie said, "This is our largest
Far East Organization is the largest private
Excellence
the
property
Since
store in Asia and we want it to be our hub for
organisation which has demonstrated the
its establishment in 1960 by the late Mr
the region. We've got 100,000 sq ft right in the
most outstanding performance in its field. The
Ng Teng Fong, Far East Organization has
middle of the city centre. I don't think you will
2016 recipient of this award is Harvey Norman.
find that combination anywhere in Asia."
developer
in
Singapore.
Award
is
presented
to
been contributing to the transformation of Singapore’s urban landscape with over 770
Harvey Norman fully deserves the Business
developments in the residential, hospitality,
Excellence Award; establishing a significance
retail, commercial, healthcare and industrial space segments, including 50,000 or one in 12
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brand presence and showcasing Australian
The Harvey Norman success story began in
excellence in the Singapore market.
PRESIDENT’S LUNCH &BUSINESS AWARDS
Bill Castellas, Regional Executive Manager, Commonwealth Bank of Australia presenting the Business Alliance Award to Mrs Fang Ai Lian, Chairman, Australia Properties Executive Committee, Far East Organization.
Abhishek Bhati, Campus Dean, James Cook University presenting the Business Excellence Award to Kenneth Aruldoss, Managing Director, Harvey Norman Singapore.
ENTREPRENEUR AWARD
The Australian Institute of Company Directors Entrepreneur award is presented to the person who has successfully established their own business in Singapore. It recognises not only the entrepreneurial spirit but also the drive and performance that all highly effective directors demonstrate. The 2016 recipient of this award is Christine Edwards, co-founder of Honeycombers.
Christine’s story is one of consistency, determination and entrepreneurial spirit. Christine founded Honeycombers, a digital media business, from home in 2009. Initially intended to be a resource for expats, it has attracted a far wider audience, becoming the go-to lifestyle site for half a million locals, expats and tourists with an annual turnover of 2 million dollars. After the success of Honeycombers, Christine’s entrepreneurial spirit led her to establish a dedicated parents’ platform, Honeykids, in 2014, and follow up with Honeybrides in 2015. And just this month she is launching HoneyKidsGo, a one-stop kids’ activity shop and Singapore’s first, free activity booking platform. Honeycombers has 30 staff and boasts a reach of more than 2.5 million impressions each month with 5 websites across 3 locations – Singapore, Jakarta and Bali. The company is proud to be working strongly believes in the future of digital and creative content marketing – which has been the cornerstone to the business’s success.
Christine Edwards, Co-founder of Honeycombers
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Before you reach the Hunter Valley, we’ll serve you a taste of it in the air
Enjoy Rockpool inspired cuisine paired with some of Australia’s best wine when you fly with Qantas. Australia starts here.
AT THE RACES 6.00 - 11.00PM
.....
FRIDAY 23 SEPTEMBER 2016 ............................................................................... SINGAPORE TURF CLUB, KRANJI
............................................................................... WWW.AUSTCHAM.ORG.SG
PRESENTED BY
RACING EXPERT
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ACHIEVING BUSINESS EXCELLENCE What it takes to make a successful business will vary depending on many factors, but there are some common themes of business excellence that are relevant to all companies. Building the right team, understanding technology and innovation and setting the right goals for your organisation are all crucially important. We asked three of our members who are leaders in these areas to provide their views on what it takes to achieve business excellence.
TREVOR WILLIAMS
TALENT AND TEAMS: FUNDAMENTALS FOR THE CHANGE AGENDA Any business change agenda that includes innovation requires oodles of courage and motivation. business
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In
such
a
environment,
current
complex
people,
change
Leadership and Organisational Culture Once
the
agenda
and
priority
is
set,
recognising, assigning and supporting the leadership as well as building a more aligned organisational culture are essential. Start by setting clear objectives and behavioural expectations for the project by ensuring business mission and company values are clearly expressed and well-understood. Then, articulate and discuss expected challenges and risks. Finally, ensure processes are in place to acknowledge efforts, celebrate milestones and recognise areas of success. And, if a significant change of culture is required such as being more innovative, consider
applying
enablers
such
as
modern, effective tools and techniques for developing engagement while creating socalled openness (Perform8, 3CM, Mercer, survey
tools
+
gap
analysis),
opening
communications (Slack, Zoom, WhatsApp), being more collaboration and managing the project (Trello, Asana, Basecamp).
Talent and Teams Significantly, recruiting and retaining the right mix of people requires no prompting. The right mix and placement of people will largely depend on change agenda, leadership style and targeted organisational culture. Within the Team composition, consider variety different tasks such as ideas generation, leading/managing the change, managing the
project,
functional), and
project
planning
and
risks
flourish.
execution
Appropriate
are
crucial
to
success. Below, a few details to consider. Agenda (Project) Governance Overall
governance
of
such
projects
involving organisational change and project management is key. A recommended and practical question framework (presented in Guide/Standard HB280 & AS8016) offers a simple set of questions to be asked throughout the project lifecycle: 1. What strategic objectives will the project directly contribute to? 2. How much organizational change is required (Do we have the capacity and
willpower for such change)? 3. Who has the capacity, authority and passion to be the key Sponsor (Executive, Board Member)?
expertise facilitators
(industry, and
sector,
connectors,
designers and, communicators. For the individuals, consider their career plans as well as past/comparable achievements, add a mix of rewards to align with their needs and
4. How will we measure success (and reward the key stakeholders)?
preferences, and ensure they all have the
5. Is our culture aligned (communications: new ideas, progress feedback, warming signals)?
facilitate the change and innovation planned.
6. Are we monitoring the benefits realised (realigning or terminating projects early if needed)? and adding-in: 7. What structures and resources are needed to facilitate and accomplish the change from this point in time?
correct structure and necessary resources to
Trevor Williams is Director of Asia Williams and leads 'Ministry of Risk', a management consulting Governance,
practice Risk
specialising Management
in and
Compliance (GRC) Technology and Advisory Services. ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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CHRISTOPHER WARREN
STEFAN FOCUS
LEVERAGING TECHNOLOGY IN PURSUIT OF BUSINESS EXCELLENCE
DON'T REINVENT YOURSELF GET BETTER WITH WHAT YOU DO
In Business Excellence can, and is often, interpreted differently by different stakeholders. Their focus will vary across business domains that can include finance, customer service, manufacturing process, or products. Very often, technology is used in isolation within different units or domains, thus resulting in a false perception that technology is a hindrance rather than a help. The key to overcoming this challenge in order for technology to become an enabler for all stakeholders is to keep in mind the multiple interpretations of business excellence and work collaboratively with a single integrated business objective to achieve excellence.
In the context of developing and implementing strategic goals, I believe a key thing is to continually consider what we can learn from others. Not many businesses are truly unique. Even if we think they are, perhaps that is only because we are looking at them in the context of our immediate market or model.
The delivery and operationalising of technology fundamentally involves
LOOK WIDE AND STEAL WITH PRIDE
five key management pillars. Understanding and defining these within the context of people’s skills and culture will help businesses leverage technology to achieve business excellence. 1. Engagement Management – Active engagement with all stakeholders throughout the technology lifecycle to align business needs with technology opportunities. 2. Investment Management –Transparency of the prioritisation and selection process to focus investment in technology. 3. Delivery Management – Regular reviews at stage gates to provide traceability of requirements to business needs throughout implementation. (e.g.: agile, waterfall, systems engineering) 4. Operations Management – Continuous improvement and knowledge management to optimise the delivery of technology services. 5. Control Management – Governance, architecture, and strategic sourcing combined with the right (KPIs) to support technology implementation and drive benefit realisation.
The point here is we should always make time to look and learn from others - strategically what we can learn and how we can embed this into our business. Here are some thoughts to consider:
The internet has provided us all with unparalleled visibility into our global marketplace – whether it be our competitors, customers, suppliers or businesses that are simply similar to ours in certain aspects. Innovation is as much about the implementation of an idea as the idea itself – think Microsoft who invented their tablet a decade before Apple. LEARN FROM SPORT – BE NIMBLE Think how professional sports teams have embraced technology. They continually look at their own performance, as well as that of their competitors, to refine their game and develop tactics to keep improving. They live week by week based on results. They can’t afford to wait or success quickly passes them by. In today’s ever changing environment, think tactics frequently as opposed to just big strategy occasionally. This is even more relevant for less resourced SMEs. HOW TO IMPLEMENT ON THE ABOVE: SCHEDULE REGULAR AND SACROSANCT TIME. Perhaps try 60 minutes once a month, spending the first 30 minutes finding a business like yours that’s doing something great. Consider 1 thing they do really well, that if you also did better would make the biggest impact on your business. Then spend the next 30 minutes putting the plan into action to effect this. Repeat the exercise each month. Within a year you’ve implemented 12 impactful things into your business. Don't reinvent yourself; get better with what you do.
Figure 1: Five management pillars of an effective technology delivery organisation
Singapore and South East Asia have a unique opportunity in some cases to leapfrog a generation of technology to enable business excellence. Industry 4.0, machine learning, and robotic automation are just a three examples of where the region can benefit from the collaboration of experience and lessons learnt from such places as Australia, United States and Europe.
Stefan Focas is the Managing Director of Stepping Stone, providing financial business partnering for SMEs and Entrepreneurs, from Services to Advisory to Investment with offices in Singapore, Kuala Lumpur, Dublin and Manila.
Business Excellence can be enabled by technology; however it is important to recognise that the effective implementation of technology is predicated on collaboration, communication and cultural understanding.
Christopher Warren is a Director for PwC South East Asia Consulting (SEAC) specialising in CIO Advisory Services including, IT Strategy, Technology Architecture and driving Industry 4.0 within the region.
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ANNUAL GENERAL MEETING We recently held our Annual General Meeting (AGM), where I presented my report as Executive Director, focusing on the success story that has been the previous 12 months of the Chamber.
the next Chamber year. Advocacy is a very important part of the work we do as a Chamber, and this year has been a huge success as we’ve seen some of the big things we’ve been working
ASEAN region which will give us a voice at the table for discussions on policies that affect our members, and allow us to engage the ASEAN secretariat around matters that affect the ASEAN Economic Community.
Within Singapore and across the region we are
on come to fruition. The announcement of
We continue to look for new ways to engage
known as one of the most effective Chambers,
further details under the Comprehensive
with members and this year we undertook
both in terms of our events and also the strong
Strategic Partnership (CSP) a few months ago
two special projects, investigating issues of
advocacy role we play. We’ve worked hard to
showed both the Australian and Singapore
gender diversity and the role Chamber can
earn that reputation and we work hard to keep
governments have been listening when we
play and also how to better engage younger
it.
talk about what business need in order to
members of the Chamber. These two projects
be successful in Singapore and the Asian
resulted in some very useful insights into how
market more broadly. The proposed changes
our members would like to see us be involved
to labour mobility regulations are particularly
in these areas, as well as some new event
exciting and should hopefully do away with a
levels at events, engagement through social
ideas and a new young business ambassadors
lot of the headache for business involved with
media and importantly our resilience in some
group. We will keep building on our work in
moving staff between Australia and Singapore.
challenging economic times. We finished our
these areas and you will see this progress over
This was one of many things included in the
financial year in a very strong position, with
the next 12 months.
CSP, and now the Australian election is out
a total of 760 members representing 540
of the way, we are eagerly anticipating the
companies. This is particularly strong in the
development of these opportunities. The
current climate where other Chambers are
Chamber is also finalising our submission
reporting a loss of members as the economy
to the Singapore Government’s Committee
changes. We also welcomed over 200 new
on the Future Economy and we are looking
members this last Chamber year, attending
forward to reading the Committee’s report
Stand outs for the social calendar would
429 events between them. As we move into
when it is released at the end of the year. Our
have to be the Australia Day Ball, which was
a more challenging economic climate the
advocacy work will continue to be strong over
a resounding success, featuring over 7000
success of last year gives us a solid foundation
the coming year, as we focus on establishing
red roses and 45,000 rose petals, over 900
and puts us in a strong position as we begin
an Australian business association for the
guests, and of course amazing food, wine
We measure our success as a Chamber in a number of ways, from the feedback we receive through
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members’
surveys,
attendance
ACCESSASIA | WWW.AUSTCHAM.ORG.SG
In both our social and business events calendars we have gone from strength to strength in the past year. We’ve held a record 76 events, attended by 5800 people from across our membership.
heard. As a not for profit organisation our sponsors are pivotal to our success and help us to do all the great things we do without undue financial burden to our members. I would particularly like to acknowledge the following sponsors for their support over the past year: Our platinum sponsors – ANZ Bank, Australian International School, Commonwealth Bank, James Cook University, Qantas, Telstra and Treasury Wine Estate. And I would like to welcome GEMS World Academy, our new platinum
sponsor.
Corporate
Our
Members
–
2015/2016 ANZ,
Gold
Australian
International School, Austrade, Commonwealth Bank of Australia, Faithful+Gould, James Cook University, Lendlease, National Australia Bank, QBE, Rio Tinto, Servcorp, Telstra, Toll, Treasury Wine Estates, Visy and Westpac. Plus our silver and bronze sponsors and numerous other generous sponsors who have supported our many events. Looking back on the previous Chamber year I think you can see we are building a strong foundation as we embark on our strategic direction for the coming 12 months and beyond. We were able to weather the overall downturn experienced by other chambers and I am hopeful the inevitable effect any economic downturn will have on us will be minimised by our resilience, strong and clear relevancy to business. This is very much a team effort and I would like to also thank each member of our executive team for their and entertainment. Our Wine & Cheese events
communications strategy, this included a
are another stand out, back to their heyday
redesign of our Access Asia magazine with
of 650+ guests, with new wine distributers
a new look cover and content contributions
and exceptional quality Australian food and
from members as experts in their field. We are
produce.
also focusing on building our online and social
This year we added two new series to our Business programme – Breakfast with the Stars, a professional development programme which
gives
our
younger
members
an
opportunity to engage with leaders in their fields; and the Launch Pad series co-hosted with the New Zealand Chamber, focused on supporting start-up businesses. Both programmes have been very well received, often selling out within a short time of registrations opening. Over the last year we have re-assessed our
media presence. We know the way people consume news and information is changing so we are increasing our activities on social media platforms like Twitter, Facebook and LinkedIn. We will be posting updates about our own activity but also relevant pieces of news
hard work and commitment to the Chamber, without their effort AustCham would not be able to deliver such high quality events and support for our members. Finally, the Chamber exists to serve the needs of our members, the Australian business community in Singapore. It is with your support that we are able to enjoy a reputation as one of the strongest and most active business chambers in not only Singapore but the wider South East Asian region.
and information that we think our members will be interested in. So if you haven’t already, please follow us and look out for our updates. As we are strengthening our advocacy work our presence on social media is becoming increasingly more important to making sure the
Author Annette Tilbrook Executive Director AustCham Singapore
voice of the Australian business community is ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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OUT&ABOUT BREAKFAST WITH THE AUSTCHAM BOARD Tue 31 May 2016 The AustCham board joins our new members over a casual and intimate breakfast at Boomarang Bar @ Boat Quay. This welcome breakfast provides an opportunity for our new members to meet with our board and understand more about the chamber’s activities.
UPCOMING EVENTS
UPCOMING EVENTS WINE & CHEESE NIGHT: A TASTE OF AUSTRALIA & NEW ZEALAND FRI 19 AUG 2016
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CO-SPONSORS
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1. Derek Mackenzie, Ingrid Hession, Benjamin Tan 2. Dave Parker, Irene Sim, Sayonnara Ith, David Koh 3. New members enjoy the opportunity to engage with the AustCham board
SUPPORTING SPONSOR
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THE FUTURE OF WORK TUE 30 AUGUST 2016
BREAKFAST WITH THE STARS: ALI MOORE MON 5 SEPTEMBER 2016 VENUE SPONSOR
BREAKFAST WITH THE STARS WITH ROD LEAVER
VENUE SPONSOR
Tue 7 June 2016 Our young business leaders enjoyed an exclusive intimate breakfast with Rod Leaver, former CEO Asia of LendLease, hosted at the Tower Club. Rod shared his career strategy for success and shared tips on keeping the balance between business and life.
AUSTRALIAN NIGHT AT THE RACES FRI 23 SEPTEMBER 2016 RACING EXPERT
RACE SPONSORS 1
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1. Ben Smith, Caroline Burns, Sam Gibbins 2. Sally Trethewie, Daniel Willett, Rod Leaver, Aemelia Grounds 3. Rod speaks to our members about his career journey
BUSINESS CONNECTS SEPTEMBER THU 22 SEPTEMBER 2016 EVENT SPONSOR 3
OUT&ABOUT
PRESIDENT’S LUNCH AND BUSINESS AWARDS Fri 3 June 2016 Over 240 guests joined us to celebrate Australian business excellence and those who work to build better ties between our two countries. The long lunch at Grand Hyatt was hosted by Australian comedian Wendy Harmer, and featured premium Australian food and wine prepared by world class Australian chefs.
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EVENT AND AWARD SPONSOR
AWARD SPONSORS
HOST FLOWN BY
SUPPORTING PARTNERS
GOURMET SPONSORS
WINE SPONSOR
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1. Andrew Simpson, John Dick and Andrew O'Brien 2. Ian Cummin and Susan Cummin 3. Ken Muit, Melinda Anderson and John Frazer Anderson 4. Peter Simpson, Juliette Healey, Belinda Thomas and Shu Ann Chue 5. Jonathan, Glickfeld, Karen Ng, Stuart Ross, Rod Rudegair 6. PJ Roberts, Nicholas Cocks 7. Business Awards trophies 8 & 9. Decadent spread by our fabulous Aussie chefs 10. Soren Lascelles, Mark Ebbels, Sam Aisbett, Drew Nocente, David Pynt, Jason Jones, Rishi Naleendra, Lucas Glanville 11. HE Philip Green OAM, Susan Mark, Andre Casson, Philip Forrest, PJ Roberts ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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OUT&ABOUT
ANNUAL GENERAL MEETING 2016
SUPPORTING PARTNER
Thu 23 June 2016 Over 120 AustCham members, Woodside board members and guests joined us at our AGM and evening networking cocktails held at The Westin. Thank you to Jeremy Hams and Woodside for partnering with us for this event.
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1. Members attend the Annual General Meeting 2016 2. Warren Bailie, Erica Marcellan, Robert Edwardes 3. Candida Braithwaite, Belinda Braggs, Sylvia Fernandes 4. Ian Cummin, Neil Parekh, Derek Mackenzie, Luke Boland 5. David Malligan, John Gordon, Mark Morgante 6. Michael Chaney and Adam Lyle 7. PJ Roberts, May Lee, Genevieve Ogle, Det Fischer, Bill Castellas, Clive Tilbrook
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ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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OUT&ABOUT LAUNCH PAD: ASIAN BUSINESS – CULTURE, CUSTOMS AND ETIQUETTE
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Wed 8 June 2016 Our sold out Launch Pad session saw 20 of AustCham and New Zealand Chamber members learn important lessons from our speaker, Philip Forrest, around understanding the Asian business culture, customs and etiquette for their start-up’s business success. 3
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1. John LM Dowling, Edwina Fraser, Daniel Hellspong VENUE SPONSOR
2. Candida Braithwaite, Annette Tilbrook, Ken Greenwood, Alexandra Stewart 3. Philip Forrest, Claire Passi, Irene Sim, Belinda Knowles 4. Our speaker Philip Forrest 5
5. Members listening intently at the workshop
Winning Business Performance in Asia is a three-day executive programme run by Singapore Management University Executive Development (SMU ExD).
DISCOVER HOW YOU CAN CREATE
WINNING BUSINESS PERFORMANCE IN ASIA 26–28 SEPTEMBER 2016 | SMU EXECUTIVE DEVELOPMENT
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ACCESSASIA | WWW.AUSTCHAM.ORG.SG
FOLLOW US:
facebook.com/smuexd
twitter.com/smuexd
linkedin.com/company/smu-exd
This programme is supported under the SkillsFuture Study Award for Internationalisation. Successful applicants of the SkillsFuture Study Award will receive a bond-free award of S$5,000 to defray out-of-pocket expenses. For more information, contact Justin Chia at justinchia@smu.edu.sg Please visit us @
exd.smu.edu.sg
instagram.com/smuexd
EXCELLENCE IN LEADERS WITH PAUL O’MALLEY, MANAGING DIRECTOR & CEO OF BLUESCOPE Tue 19 July 2016 We recently welcomed Paul O’Malley to our Excellence in Leaders series where he shared his experience leading BlueScope through crisis and business turnaround into their current growth strategy.
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1. Raphaela Koenig, Jessie Yim, Tarun Sinha 2. Noriatsu Yanagioka, William Kennedy-Cooke, John Dick, Amber Williams 3. Philip Forrest, Mary Man 4. Our guests listening intently to Paul sharing the BlueScope story 5. Paul O'Malley, Managing Director and CEO of BlueScope 6. AustCham President Guy Scott 7. Malcolm Ramsay, Leon Miri
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ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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NEW
MEMBERS
GOLD CORPORATE MEMBERS
COMMONWEALTH BANK OF AUSTRALIA
QBE INSURANCE
RIO TINTO SINGAPORE
RIO TINTO SINGAPORE
DENIS O’SULLIVAN
LYNN OOI
ALISON HAREWOOD
TAKASHI KAWADA
Head of Wholesale Broking, Asia www.qbe.com
Finance Manager/ Company Secretary www.riotinto.com
General Manager www.riotinto.com
Senior Legal Counsel Asia www.commbank.com.au
CORPORATE MEMBERS
2STALLIONS
RAZY SHAH Sales Director www.2stallions.com
AUSTRALIAN HIGH COMMISSION
BP SINGAPORE
IRENE SIM
CAROLYN ATKINSON
Chief of Staff www.apec.org
First Secretary www.singapore.embassy. gov.au
Legal Counsel Integrated Supply & Trading www.bp.com
DGI GLOBAL FORWARDING SINGAPORE
ENTITY SOLUTIONS (SINGAPORE)
GEMS WORLD ACADEMY (SINGAPORE)
H & T ASIA
DAVE PARKER
CHRISTINA KHOO
NADIR ZAFAR
Customer Relationship Manager www.entitysolutions.com.sg
Director, Corporate Development www.gwa.edu.sg
Business Director www.h-t.asia
Branch Manager www.dgiglobal.com
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ASIA PACIFIC ECONOMIC COOPERATION
ACCESSASIA | WWW.AUSTCHAM.ORG.SG
MONIKA JAMES
THOMAS HIEW
TREASURY WINE ESTATE ASIA (SEA)
SUNNY SNG
MICHELLE TERRY
Head of Institutional Banking, Singapore www.nationalaustraliabank.com
Regional Marketing Director Asia, SEA, Japan, Korea, India www.tweglobal.com
WESTPAC BANKING CORPORATION
ANAND SACHDEV Business Manager www.westpac.com
CHARTERED ACCOUNTANTS AUSTRALIA AND NEW ZEALAND
SAMANTHA CHAN Relationship Director www.charteredaccountants anz.com
DEPARTMENT OF BUSINESS, NORTHERN TERRITORY GOVERNMENT
ANTHONY CHENG Northern Territory Business Development Manager www.business.nt.gov.au
HARVEY NORMAN SINGAPORE
HAWKSFORD SINGAPORE
KENNETH ARULDOSS
ALAN ANG
Managing Director www.harveynorman.com.sg
Business Development Manager www.guidemesingapore.com
GOLD CORPORATE MEMBERS
NATIONAL AUSTRALIA BANK
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NEW
MEMBERS
CORPORATE MEMBERS
HELIOS MEDIA
JONES LANG LASALLE
KING LIVING SINGAPORE
LILUN LEE
TONY RYAN
ROSANNE WOODMANSEE
Director www.heliosmediadesign. com
Managing Director, Global Mergers and Acquisitions www.ap.jll.com
Business Development www.kingliving.com.sg
Developing your director career? If you want a board position, you need to be prepared. This practical course will deliver toolkits and strategies for the next steps on your director career path. International Foundations of Directorship Wednesday 26 to Friday 28 October 2016, Hong Kong Tuesday 7 to Thursday 9 February 2017, Singapore
To find out more and enrol +61 8 9320 1709 ACCESSASIA | WWW.AUSTCHAM.ORG.SG w: companydirectors.com.au/ifod
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MSG GLOBAL SOLUTIONS ASIA
PAUL WILSON Director - Hybris & Digital Channels www.msg-global.com
05375-6_16
SME CENTRE@SICCI
HELEN CAMPOS Chairman www.smecentre-sicci.sg
ASSOCIATE MEMBERS
PICTURE PERFECT PRODUCTIONS
PM-PARTNERS SINGAPORE
PM-PARTNERS SINGAPORE
SLIDING DOORS ENTERTAINMENT
ANDREW PSARIANOS
KERRIANN TYSON-JONES
STEPHEN PARRY
MILAN ROKIC
CEO www.pictureperfect productions.asia
Senior Relationship Manager www.pm-partners.com.sg
Advisory Practice Lead www.pm-partners.com.sg
CEO
SWIRE OILFIELD SERVICES
THE CHANGE SCHOOL
WHITEGRASS
ALISTER BECK
GRACE CLAPHAM
SAM AISBETT
Director www.thechangeschool.com
Executive Chef www.whitegrass.com.sg
General Manager, Asia Pacific www.swireos.com
CALIBRE CONSULTING (SINGAPORE)
CRANBROOK SCHOOL
LAW IN ORDER
MEREDITH STONE
AMANDA WHELAN
MAX BOMBEN
Director of Admissions www.cranbrook.nsw.edu.au
Global Head of Sales & Marketing www.lawinorder.com.au
Managing Director www.calibreconsulting.co
RAW METAL CORP
TODD WANLESS Managing Director www.rawmetalcorp.com
SAP SUCCESSFACTORS
KATE BARKER Vice President www.successfactors.com
ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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MEMBERSHIP CARD OFFERS PRESENT YOUR AUSTCHAM MEMBERSHIP CARD AND ENJOY THESE BENEFITS
travel QANTAS Complimentary business class check-in for you and your family at the Qantas lounge in Singapore
business services CITY DEVELOPMENT LIMITED 10% discount on facilities and services at City Serviced Offices CLIFTONS 25% discount on room bookings GEEK TEAM ASIA 20% discount off all your technology support needs LAW IN ORDER Enjoy 15% off a range of business administrative services RUNNINGSTREAM 50% discount for the first year proprietary Portfolio Program SERVCORP Enjoy one month complimentary ‘The Virtual Office’ package
education & training BRITISH COUNCIL 20% off all corporate training workshops COALFACE DIALOGUE Special members’ rates on selected professional development program GEMS WORLD ACADEMY SINGAPORE Priority discounts & preferential discounts for enrolments in the 2016-2017 academic year PM-PARTNERS Enjoy 20% off standard price of any public or in-house training course SINGAPORE MANAGEMENT UNIVERSITY Receive 5% discount on selected SMU Executive Development Programmes THE CHANGE SCHOOL Enjoy 20% off on selected corporate workshops and retreats
financial services ANZ Application fee waiver for new Australian property loan (save up to USD$750) PAY2HOME Enjoy money transfers to Australia for a flat fee of $15 (save 25%) QBE SINGAPORE 20% discount on personal lines including travel coverage WESTPAC Enjoy $0 establishment fee for new Australian & New Zealand investment property loan (save up to AUD$750)
health services ALL IN THE FAMILY COUNSELLING Enjoy special rates for counselling sessions DENTAL ESSENCE Special members’ rates for consultations
lifestyle and entertainment THE BIG BLOW Receive a complimentary Kevin Murphy Treat Me express service with every Perfect Blow Out THE BRITISH CLUB First 90 sign-ups enjoy a transferable Individual Lifetime membership at only $9,900+GST URBAN FAIRWAYS 10% off golf simulator rental and food & beverages
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ACCESSASIA | WWW.AUSTCHAM.ORG.SG
MEMBERSHIP CARD OFFERS
restaurants and hotels ANGSANA BINTAN 30% off best available rate at Angsana Bintan BANYAN TREE BINTAN 30% off best available rate at Banyan Tree Bintan ANGSANA LANG CÔ Complimentary choice of one unlimited inclusion (golf/spa/dining) per day BANYAN TREE LANG CÔ Stay 3 pay 2 Nights with daily breakfast CAPRI BY FRASER 10% off best available room rates and dining CARLTON HOTEL SINGAPORE 20% off total bill at Café Mosaic, Tuxedo and Gravity Bar 10% off total dinner bill at Wah Lok Cantonese Restaurant FAR EAST HOSPITALITY 5% off best available rate with complimentary daily breakfast and WiFi 10% off best available rate at TFE hotels in Australia FRASERS HOSPITALITY 10% off best available rate when staying for two or more nights MEAT SMITH Exclusive all day happy hour drinks and 25% off all meat platters NOVOTEL SINGAPORE CLARKE QUAY 15% off total buffet food bill only at The Square Restaurant PARK REGIS Enjoy special Corporate Business Traveller packages SOI 60 10% off total bill THE WESTIN 20% off total bill at Seasonal Tastes & Lobby Lounge 15% off total bill at Cook & Brew WHITEGRASS 20% off total bill at The Bar
retail EASTERN CARPETS Up to 50% off storewide and a surprise gift with every purchase POP UP WINE Complimentary S$49 bottle of wine with every 12 bottles purchased SHIVA DESIGNS 15% discount on purchases over $99 WINE EXCHANGE ASIA $69 per bottle for cases of six Billecart-Salmon NV Champagne
transport and relocation services ALLIED PICKFORDS Two hours complimentary handyman service on moving day
visit www.austcham.org.sg for full details & conditions ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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NEWS FLASH
Early Membership Renewal Draw 2016
Expat Insurance, Singapore’s leading insurance brokerage for expatriates was awarded the converted distinction of '2016 Insurance Broker of The Year' by Asian Banking and Finance Magazine, at the recent Asian Banking and Finance Industry 2016 Awards held at the Shangri-La Hotel in Singapore, The '2016 Insurance Broker of The Year' award is testament to the outstanding customer care and service the Expat Insurance team delivers daily to its 25,000 private and business clients in the Singapore expatriate community since 2009. Congratulations to Expat Insurance on this great achievement.
Congratulations to Martin McGettigan from Boomarang Bistro & Bar for winning our Early Membership Renewal Draw. Enjoy your staycation proudly sponsored by the Hotel of Design - The South Beach.
Congratulations to Isentia Congratulations to media intelligence company Isentia for being named ‘International Communications Research and Measurement Company of the Year’ for the second year running at this year’s International Association for Measurement and Evaluation of Communication (AMEC) Awards in London. Besides winning the highest accolade, Isentia also won three gold medals for its insights research and a total of eight awards. The awards were presented during the Gala Dinner at the Eighth International Summit on Measurement, the key global conference addressing innovation in communications evaluation.
Australia’s first bank, Here in Asia. With more than 40 years’ experience in Asia, take advantage of our strong local and regional knowledge and expertise. Whether you’re investing in Australian or New Zealand property, or just need a trusted banking partner in Asia and Australasia, Westpac can help.
Speak with one of our Relationship Managers today. Singapore +65 6530 9898 Hong Kong +852 2842 9888 Visit www.westpac.asia Westpac Banking Corporation ABN 33 007 457 141 AFSL 233713, Westpac Singapore Branch holds a wholesale banking licence is subject to supervision by the Monetary Authority of Singapore. Westpac Hong Kong Branch holds a banking licence and is subject to supervision by the Hong Kong Monetary Authority. Westpac Hong Kong branch also holds a licence issued by the Hong Securities and Futures Commission (SFC) for Type 1 and Type 4 regulated activity.
ACCESSASIA | WWW.AUSTCHAM.ORG.SG
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Re
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Your child’s Passport to Success
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Part 6:
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