Citi(R) Cards P.O. Box 6013 Sioux Falls, SD
57117-6013
July 18, 2017
LESLIE A CHIN 24342 SONGSPARROW LN CORONA, CA 92883-4101
ACCOUNT NUMBER 5424181136199911
Dear LESLIE A CHIN: Thank you for contacting our Customer Service Center. This letter is regarding your inquiry about the transaction dated 07/02/2017 in the amount of $61.96 made at GPAY*SPEEDMARKET SHENZHEN CHN with card number 5424181136199911. Please assist us with this investigation for $61.96 by promptly reviewing, completing, and returning the following information within 10 days of your receipt of this letter. If we don't receive your response, we will investigate the matter with the information we have available. The conditional credit may be reversed if we are not able to obtain sufficient information. Please check one of the following statements: ___ "I did not make a guaranteed reservation or authorize this charge." ___ ___
"This reservation was cancelled." "This merchant was paid by other means." (Include proof such as the front and back of a cancelled check, a cash receipt or other credit card statement.)
For cancelled reservations, a cancellation number along with the date and time of cancellation is essential information. Please provide the following: o Date reservation was made ___/___/___ and confirmation number: __________________ o o
o o
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Date the reservation was to be used. ___/___/___ (date) Was a cancellation policy provided to you? (CIRCLE ONE) YES/NO If yes, describe the policy:_____________________________________________________ _________________________________________________________________________ Date and time you attempted to cancel ___/___/___ (date) _______________ (time) Cancellation number (and name of person accepting cancellation, if given). _________________________________________________________ If you did not receive a cancellation number, please explain why._______________ _________________________________________________________________________ The merchant's response to your cancellation request. _________________________________________________________________________ Date you contacted the merchant regarding your dispute. Date ___/___/___.
735033180717
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Details of the merchant's response when you attempted to resolve your dispute._________________________________________________________________
Please enclose a copy of your telephone bill showing your attempt to cancel. Cardmember Signature _______________________________ Date ____________ A conditional credit has been issued to your account while we investigate this matter on your behalf. Please respond within the next 10 days to: P.O. Box 6013, Sioux Falls, SD 57117-6013. Sincerely, Your Customer Service Team FEDERAL REGULATIONS REQUIRE THE STATEMENT PRINTED ON THE REVERSE SIDE. Enc. /ADVSHW/L0/CI/PH/UP/0028//D-735033180717/
The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant’s income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The federal agency that administers compliance with this law concerning this creditor is the Bureau of Consumer Financial Protection,1700 G Street NW.,Washington, DC 20006. The creditor is Citibank, N.A., 701 E. 60th St. N., Sioux Falls, SD 57104. Please direct any questions to the return address on the reverse side of this letter.
CITIBANK CUSTOMER SERVICE PO Box 6013 Sioux Falls SD 57117-6013