Citi(R) Cards P.O. Box 6013 Sioux Falls, SD
57117-6013
July 18, 2017
LESLIE A CHIN 24342 SONGSPARROW LN CORONA, CA 92883-4101
ACCOUNT NUMBER 5424181136199911
Dear LESLIE A CHIN: Thank you for contacting our Customer Service Center. This letter is regarding your inquiry about the transaction dated 07/02/2017 in the amount of $61.96 made at GPAY*SPEEDMARKET SHENZHEN CHN with card number 5424181136199911. Please assist us with this investigation for $61.96 by promptly reviewing, completing, and returning the following information within 10 days of your receipt of this letter. If we don't receive your response, we will investigate the matter with the information we have available. The conditional credit may be reversed if we are not able to obtain sufficient information. Please check one of the following statements: ___ "I did not make a guaranteed reservation or authorize this charge." ___ ___
"This reservation was cancelled." "This merchant was paid by other means." (Include proof such as the front and back of a cancelled check, a cash receipt or other credit card statement.)
For cancelled reservations, a cancellation number along with the date and time of cancellation is essential information. Please provide the following: o Date reservation was made ___/___/___ and confirmation number: __________________ o o
o o
o o
Date the reservation was to be used. ___/___/___ (date) Was a cancellation policy provided to you? (CIRCLE ONE) YES/NO If yes, describe the policy:_____________________________________________________ _________________________________________________________________________ Date and time you attempted to cancel ___/___/___ (date) _______________ (time) Cancellation number (and name of person accepting cancellation, if given). _________________________________________________________ If you did not receive a cancellation number, please explain why._______________ _________________________________________________________________________ The merchant's response to your cancellation request. _________________________________________________________________________ Date you contacted the merchant regarding your dispute. Date ___/___/___.
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