Delivery Operations ADAC
Business Process Area / Functional Area:
01 Delivery Operations (DO)
SOP Owner: SOP Ref. No: Implementation Date:
DD/MM/YYYY
Approved By:
Head of the Department
Approval Date:
DD/MM/YYYY
Version No.:
V1.0
Version Date:
DD/MM/YYYY
Approver’s Signature: (for non-electronic copies) Information Classification
Official Use
2
This classification refers to information that is to be used internally by the ADACs personnel only
A Standard Operating Procedure (SOP) consists of a set of statements describing instructions in an orderly manner for the purpose of achieving a result. SOPs are developed to maximize the efficiency and accuracy of implementation of a policy or operational process.
All information contained in this document is proprietary to Abu Dhabi Airports Company (ADAC) and shall not be duplicated in any manner or released in part or full to any unauthorized persons. However, the contents of this document are not confidential and shall be accessible to all ADAC employees and its subsidiaries.
SOP Title:
Delivery Operations
SOP Ref. No.:
Version No.:
V1.0
Version Date:
Page:
2/10
Table of Contents
1.
Title ................................................................................................................................ 3
2.
Purpose ......................................................................................................................... 4
3.
Scope ............................................................................................................................. 4
4.
Definitions and Abbreviations ........................................................................................ 5
5.
Procedure Steps ............................................................................................................ 5
6.
Monitoring, Evaluation and Review ............................................................................. 10
7.
Potential Risks ............................................................................................................. 10
8.
Exceptions ................................................................................................................... 10
9.
Supporting Documentation and Tools ......................................................................... 10
10.
Filing and Distribution .................................................................................................. 10
11.
Change Log ................................................................................................................. 10
For Official Use
SOP Title:
Delivery Operations
SOP Ref. No.:
1.
Version No.:
V1.0
Version Date:
Page:
3/10
Title
STANDARD OPERATING PROCEDURE (SOP) DELIVERY OPERATIONS Issuing Goods from Sky City Warehouse Through Landside and Apron Area to Terminal 1, 2 and 3 Bonded Stores
ABU DHABI INTERNATIONAL AIRPORT OPERATIONS
For Official Use
SOP Title: SOP Ref. No.:
2.
Delivery Operations Version No.:
V1.0
Version Date:
Page:
4/10
Purpose
It is intended that the goods transfer will take place at specified times to avoid unwanted drawing of attention of passengers transiting Terminal 1, 2 and 3 Retail and use the storage facilities available in Terminal 1, 2 and 3.
3.
Scope
Define requirements for the process of goods transfer from Sky City Storage area for all concessionaires. Define security requirements in order to prevent any act of unlawful happenings within the preview of codes of civil aviation.
For Official Use
SOP Title:
Delivery Operations
SOP Ref. No.:
4.
Version No.:
V1.0
Version Date:
Page:
5/10
Definitions and Abbreviations Abbreviations/Definitions
Description
T1
Terminal 1
T2
Terminal 2
T3
Terminal 3
DFS
Duty Free Shop
ADIFC
Abu Dhabi In-flight Catering
SSP T3
SSP all Food outlets for T3
GLS
International Media Placement, Magazines
Sharaf DG
Sharaf DG Electronics T1, T2 and T3
SOP
Standard Operating Procedure
5. Procedure Steps Task
5.1 Delivery Operations (General)
Steps:
Standard: Procedure
The goods will be delivered daily from Sky City Storage area to Terminal 1, 1a, 2 and 3 daily between 8:00am to 4:00pm except Fridays. In exceptional cases deliveries can be made after 4:00pm on working days and on Fridays and Holidays after obtaining approval from Airport Police.
The goods and packaging material will be returned daily to Sky City Storage area from Terminal 1, 1a, 2 and 3 daily between 8:00am to 4:00pm, except Fridays.
The truck or trucks to be used for daily deliveries will be inspected by an approved Security company for having just one access which will be sealed by the approved Security company using electronic seal every instance goods will transported from Sky City Warehouse to T1, 1a, 2 and 3 through landside and apron and return goods and packaging materials sent back to Sky City Warehouse after being screened by apron police at the exit gate 2.
The assigned staff for delivering goods for all concessionaires, working in the Sky City Warehouse will deliver the goods to the sterile X-ray scanning area of Sky City Warehouse daily between 8:00am to 4:00pm except Fridays. The assigned staff must have a valid ADIA apron access pass. For Official Use
SOP Title:
Delivery Operations
SOP Ref. No.:
Task:
Version No.:
V1.0
Version Date:
Page:
6/10
Once the goods loading process is finished in Sky City Warehouse loading bay, the security company will use the electronic seal to close the truck will proceed to access gate 2 next to ADAC building.
Once the truck arrives to its destination in T1, 1a, 2 and 3, ADIA police have to unseal the truck for the goods to be offloaded.
Once the return goods and packaging material loading process finished in T1 , 1a, 2 and 3 loading bay, the truck will proceed to access gate 2 next to ADAC building and exit to the landside area to deliver the goods to Sky City Warehouse.
The delivery of goods should not obstruct the normal flow of passengers and the general running of the operations of T1, 1a, 2 and 3.
5.2 Delivery of Goods Security Requirements
Steps:
Standard: Procedure
Delivery of Goods from and to Sky City Warehouse – Security Process -
Goods shall be dispatched from Sky City Warehouse by scanning on the X-ray machine Hi-Scan 180180-2is, by the approved security company and shall be tagged with the security seal on each occasion.
-
Once goods loading is completed into the delivery vehicle, the truck’s door will be closed and the electronic seal activated by the approved security company.
-
Goods shall be delivered by the appointed driver of all outlets/concessionaires, who is prohibited to get in direct contact with the staff in the sterile area of T1, 1a, 2 and 3.
-
The assigned staff of all outlets/concessionaires within the sterile area of T1, 1a, 2 and 3 shall be the only person to transfer the goods from the delivery vehicle.
For Official Use
SOP Title: SOP Ref. No.:
Delivery Operations Version No.:
V1.0
Version Date:
Terminal 3 – Airside Layout (Receiving Bay)
For Official Use
Page:
7/10
SOP Title: SOP Ref. No.:
Delivery Operations Version No.:
V1.0
Version Date:
Terminal 3 - Map
For Official Use
Page:
8/10
SOP Title: SOP Ref. No.:
Delivery Operations Version No.:
V1.0
Version Date:
Terminal 1 - Map
For Official Use
Page:
9/10
SOP Title:
Delivery Operations
SOP Ref. No.:
Version No.:
6.
Monitoring, Evaluation and Review
7.
Potential Risks
V1.0
Version Date:
Risk
10/10
Control Measure
8.
Page:
Exceptions
9.
Supporting Documentation and Tools
10. Filing and Distribution
11. Change Log
Version No.
Document Creation, Review, Approval and Change Tracking
Actioned by Action Date (Name, Title, Department)
Change Effective Date
V1.0 V2.0
N.B. This document is UNCONTROLLED unless signed by an authorized person in the appropriate section of this document or viewed in Workflo! on ADACNet. For Official Use