WOW GUEST SERVICES CATALOGUE
wowguest.com | wow@wowguest.com | +44 (0) 20 3137 5184
Individual Products & Services
£14.99
£R 126M0ONTH
FO TION SUBSCRIP
£97
£149
£2PE47 R MONTH
£399
Amazon #1 Best-Selling Book Give Your Guest A WOW!
Guests visit your hotel everyday. If you don’t Give Your Guest A WOW! that guest is unlikely to return, recommend or review your hotel positively. Our #1 Best-Selling Book identifies 21 ways you can deliver a WOW experience by spending next to nothing and taking a few minutes a day.
Heads in Beds Magazine
The hotelier’s monthly bible - £1,000 worth of value in every edition. Our 20-page magazine dedicated to driving more repeat business, saving outgoings on expensive suppliers, and encouraging more spend from those lovely customers of yours. Packed every month with in-depth articles, expert interviews and up-to-the minute practical advice on ‘what’s working now’ to put heads in beds!
OTA Algorithm Enhancement
Did you know that 95% of business happens on page 1 of booking.com? Did you also know that by having the wrong sized images or too few images can severely impact your page ranking? There are about 50 tweaks and amends you can make to up your ranking – our assessment and recommendations will bump up you up the list.
Mystery Stay
Unlike any other mystery stay, our approach to the ‘mystery shop’ is to identify where money is being left on the table. What up-sell opportunities are not being taken advantage of? What opportunities for repeat business are being overlooked? And, most importantly, what Wow Moments can be added in to the guest experience to encourage more word of mouth marketing.
Trip Advisor Review Alerts and Recommendations
Approximately 45% of guests check Trip Advisor - responding to guest reviews, both positive and negative gives the right impression - but it can be time-consuming. Our bespoke Alerts and Recommendation service makes you aware when a review has been placed and a carefully-worded, professional response is provided for you to copy and paste.
In-House Wow Guest Training (half day)
Committing to delivering a WOW experience to your guests is the first step to more repeat business, the next is getting your staff to deliver them on a consistent basis. Our 4-hour training course encourages staff to want to WOW guests and explains the logistics to actually doing it.
wowguest.com | wow@wowguest.com | +44 (0) 20 3137 5184
3-Month Consultation Packages
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LITE
In-house training (half day)
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Recommendation Report with Step-by-step Implementation Guide
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Monthly support consultations for 3 months
£997
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GOLD
Mystery Stay
OTA Algorithm Enhancement Trip Advisor Review Alerts and Recommendations
In-house training (half day)
STANDARD
Mystery Stay
OTA Algorithm Enhancement
In-house training (half day)
Recommendation Report with Step-by-step Implementation Guide
Fortnightly support consultations for 3 months
£1,497
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Recommendation Report with Step-by-step Implementation Guide Weekly support consultations for first 3 weeks
Fortnightly support consultations thereafter for 3 months
Mystery Stay Evaluation
£2,497
Individual Consultations
Looking for some guidance on guest experience or marketing strategy? Have the author of #1 BestSelling Book Give Your Guest A WOW! and founder of The Wow Guest Group work on your business.
Half day with Adam - £600 Full day with Adam - £1,200
Who we work with
We work and get the best results with hotels meeting the following criteria: 4 Rurally located 4 20+ bedrooms 4 3 or 4 star 4 2-5/5 Trip Advisor Ranking
wowguest.com | wow@wowguest.com | +44 (0) 20 3137 5184