Wow Guest Services

WOW GUEST SERVICES CATALOGUE

wowguest.com | wow@wowguest.com | +44 (0) 20 3137 5184

Individual Products & Services

£14.99

£R 126M0ONTH

FO TION SUBSCRIP

£97

£149

£2PE47 R MONTH

£399

Amazon #1 Best-Selling Book Give Your Guest A WOW!

Guests visit your hotel everyday. If you don’t Give Your Guest A WOW! that guest is unlikely to return, recommend or review your hotel positively. Our #1 Best-Selling Book identifies 21 ways you can deliver a WOW experience by spending next to nothing and taking a few minutes a day.

Heads in Beds Magazine

The hotelier’s monthly bible - £1,000 worth of value in every edition. Our 20-page magazine dedicated to driving more repeat business, saving outgoings on expensive suppliers, and encouraging more spend from those lovely customers of yours. Packed every month with in-depth articles, expert interviews and up-to-the minute practical advice on ‘what’s working now’ to put heads in beds!

OTA Algorithm Enhancement

Did you know that 95% of business happens on page 1 of booking.com? Did you also know that by having the wrong sized images or too few images can severely impact your page ranking? There are about 50 tweaks and amends you can make to up your ranking – our assessment and recommendations will bump up you up the list.

Mystery Stay

Unlike any other mystery stay, our approach to the ‘mystery shop’ is to identify where money is being left on the table. What up-sell opportunities are not being taken advantage of? What opportunities for repeat business are being overlooked? And, most importantly, what Wow Moments can be added in to the guest experience to encourage more word of mouth marketing.

Trip Advisor Review Alerts and Recommendations

Approximately 45% of guests check Trip Advisor - responding to guest reviews, both positive and negative gives the right impression - but it can be time-consuming. Our bespoke Alerts and Recommendation service makes you aware when a review has been placed and a carefully-worded, professional response is provided for you to copy and paste.

In-House Wow Guest Training (half day)

Committing to delivering a WOW experience to your guests is the first step to more repeat business, the next is getting your staff to deliver them on a consistent basis. Our 4-hour training course encourages staff to want to WOW guests and explains the logistics to actually doing it.

wowguest.com | wow@wowguest.com | +44 (0) 20 3137 5184

3-Month Consultation Packages

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LITE

In-house training (half day)

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Recommendation Report with Step-by-step Implementation Guide

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Monthly support consultations for 3 months

£997

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GOLD

Mystery Stay

OTA Algorithm Enhancement Trip Advisor Review Alerts and Recommendations

In-house training (half day)

STANDARD

Mystery Stay

OTA Algorithm Enhancement

In-house training (half day)

Recommendation Report with Step-by-step Implementation Guide

Fortnightly support consultations for 3 months

£1,497

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Recommendation Report with Step-by-step Implementation Guide Weekly support consultations for first 3 weeks

Fortnightly support consultations thereafter for 3 months

Mystery Stay Evaluation

£2,497

Individual Consultations

Looking for some guidance on guest experience or marketing strategy? Have the author of #1 BestSelling Book Give Your Guest A WOW! and founder of The Wow Guest Group work on your business.

Half day with Adam - £600 Full day with Adam - £1,200

Who we work with

We work and get the best results with hotels meeting the following criteria: 4 Rurally located 4 20+ bedrooms 4 3 or 4 star 4 2-5/5 Trip Advisor Ranking

wowguest.com | wow@wowguest.com | +44 (0) 20 3137 5184