Why Online Businesses Buy Live Chat Software Before Christmas Holidays? Although, retailers are always busy to make improvements in their customer service and sales strategies; but there are some occasions like Christmas where they need to make special preparations so that they cannot only beat the competition in the market but can also find out new ways to hold a dominating position in the market. However, for quicker and accurate solution for their online business, the retailers have to take the edge of live chat software, the detail of which is given below. Are you prepared to make the most of much awaited Holiday Season of the year? Being an online retailer, you need to make a number of prior preparations on your part to make sales, generate new leads and launch new products in the market. You need to find out ways and techniques through which you cannot just meet your customers' demands but can also beat the tough competitors. Certainly, this is not as easy, especially when you are left with few days only. As the online business world has going faster than ever, therefore you need to come up with the solution that provides you a dynamic results in minimum time and budget. Is there something in the market that can do magic in helping retailers to make all perpetrations in the limited time of just few days? Of course! Buying live chat software is the best option because it can do wonders by boosting your online business for this holiday season. Increased Efficiency By deploying live chat software on your website ahead of this Christmas, you can enhance the overall efficiency of your online business. It helps you deliver a near perfection online customer service even in the rush hours. Usually, businesses fail to keep up the level of online customer service during holidays due to increased traffic load. However, live chat has changed the whole scenario by enhancing your CSRs multi-tasking capabilities. According to an online market survey, 54% of retailers indicated that they buy live chat support software for increased efficiency. Faster Case Resolution The main reason for which online businesses face shopping cart-abandonment on their websites during busy holidays is the 'delay of response'. Due to increased customer rush, the quality of customer service hotlines drops to a greater extent that ultimately cause customers to either wait for long time or to quit without completing a purchase. All of these customer service discrepancies can be well covered by providing online support service on your business website. Using live support, you can immediately resolve your customers' queries by developing one-onone contact with them. Having complete product knowledge a chat agent can provide immediate answers to multiple customers at a time. This way, none of the customers will have to wait long for his turn. Easier Access to Customer Info The more customer information you have, the more likely you are to provide them personalized and useful assistance. By using live chat, you can gather enough information about your potential clients before starting conversation with them. Pre-chat surveys, referral URLs and geo location help you get useful customer data that can be used during a text-based conversation. Live chat feature enables a chat agent to know about the geographical location of particular customers. The real-time monitoring feature lets your chat agent track your visitors' activities on your website.
Thus, keeping an eye on your customers' activities, your chat agents can approach them right at the moment where they need assistance. On a short note, live chat is a complete customer service solution for your online business, using which you cannot only cut down your overheads but can also make the most sales in minimum time and budget. The efficient use of this chat application, can give you a competitive edge even in the busy days of Christmas and New Year holidays. About the Author
Noe Legaspi is a marketing executive at Live Admins JLT. Live Admins was established in 2002 and since then has transformed how online businesses carry out customer service through live chat software. By online support service, e-commerce websites can increase more profit and sales revenue.