Call Center Skills Training Level 2 - Adams Academy

04/09/2018

LOGIN

HOME / COURSE / BUSINESS / EMPLOYABILITY / CALL CENTER SKILLS TRAINING LEVEL 2

Call Center Skills Training Level 2 ( 7 REVIEWS ) 542 STUDENTS 

HOME

CURRICULUM

REVIEWS

Call Center Agent is the representative of the whole company. By handling the incoming and outgoing calls, she plays an important in the overall images of the call centre business. The proper customer care will not only increase the number of clients but also spreads the reputation of the company. Advanced Call Centre Training Course provides highly interactive and practical techniques and strategies of call centre etiquette for the customer care professionals. The course will help you to improve the service levels of your call centre by engaging the employees with lively presentation and perfect attitudes. In the course, you will learn how to handle the customer queries, complaints, or any other support issues over the phone. Throughout the training course, you will be familiar with the proper call centre etiquettes.

Why Should You Choose Call Center Skills Training Level 2 Internationally recognised accredited quali cation 1 year accessibility to the course Free e-Certi cate Welcome back! Can I help you Instant certi cate validation facility with anything? Properly curated course with comprehensive syllabus https://www.adamsacademy.com/course/call-center-skills-training-level-2/

 1/12

04/09/2018

Call Center Skills Training Level 2 - Adams Academy

Full-time tutor support on working days (Monday – Friday) E cient exam system, assessment and instant results Access to the course content on mobile, tablet or desktop from anywhere anytime Eligible for **NUS Extra** card which gives you 1000’s of discounts from biggest companies.

Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful in no time. You will be able to stand out in the crowd after completing this course. You will also be able to add our quali cations to your Resume and make yourself worthy in the competitive job industry.

FAQs Who is this course for? There is no experience or previous quali cations required for enrolment on this course. It is available to all students of all academic backgrounds.

Is this course accredited? Yes, this course is accredited by IAO and CPD Quali cation Standards.

If I take the course, how will I be assessed? Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. Pass mark is 60%.

Does this course include exams? Yes, this course includes exams.

How can I achieve my certiﬁcate? Once you successfully pass your exam you can obtain your certi cate of achievement either in PDF or hard copy format, or both, for an additional fee. Certi cates are also available as e-certi cates.

Is there any charge for certiﬁcation? Yes, there is an additional charge for the certi cation service. Certi cates are £4 each for PDFs and £8 each for hard copies. If both PDF and hard copy certi cates are ordered at the same time, the cost is £10. E-certi cates are available from your learning portal completely free of charge.

Can anyone validate my certiﬁcate through your website? Yes, there is a unique code issued for every certi cate and anyone can validate your certi cate by using this code through our website.

Are there any prerequisites for the course? There are no prerequisites for this course and it is open to everyone.

How long until I receive the course conﬁrmation details? Once you purchase a course your account will be set up within 48 hours and you will receive an email with your account details.

For how long do I have access to the course? You will have access to the course for one year following purchase. Welcome back! Can I help you What support do you offer? with anything?

https://www.adamsacademy.com/course/call-center-skills-training-level-2/

2/12

04/09/2018

Call Center Skills Training Level 2 - Adams Academy

We provide 24 hours live chat support and our customer service team is available during working hours to answer your phone calls.

COURSE CURRICULUM

Understanding Customer Service



Understanding Customer Service

