Change Up The Way Your Office Handles Patient Statements, Follow The Socrates Method (6 Steps explained) RCM Tip Of The Week “THE SECRET OF CHANGE IS TO FOCUS ALL OF YOUR ENERGY, NOT ON FIGHTING THE OLD, BUT ON BUILDING THE NEW – SOCRATES”
Socrates, one of the greatest thinkers of the age, was surely not thinking about Revenue Cycle Management when he wrote this, however, it surely can apply! When you think about this phrase in terms of Revenue Cycle Management, we can say that there are many things that have been done the same way in many practices for many years, for the shear reason of, “we have always done it this way”.
There are lessons to be learned when you decide to clean up the old and focus on the new – one aspect of RCM, is Patient Statements, Often overlooked and underworked properly. I worked with a practice that had a statement problem, to the tune of about 500 statements we inherited when they signed up for our services. As the Account Manager for this practice, I took a look at the statement process and