CARING
SUPPORTING INNOVATION IN END-OF-LIFE CARE IN RESIDENTIAL AGED CARE Organisations like Melbourne City Mission Palliative Care (MCMPC) provide a valuable role in supporting quality aged care, but their work often goes on behind the scenes.
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ommunity palliative care services provide multidisciplinary end-of-life care to support an individual’s quality of their remaining life. Caring for people in their own homes (including aged care, because this is the person’s final home), is an opportunity to direct care, in a way that is often not possible in busy acute settings. Palliative care, sometimes called end-of-life care, is offered when active treatments are no longer appropriate; the focus of care shifts to providing comfort and supporting the quality of the remaining life of an individual. Catering for a range of needs, the palliative care service needs to be flexible in the model of care offered. This may involve counselling on a range of issues, care of the family including children of all ages, bereavement support, massage, volunteer support or expert symptom management. Requests from residential aged care (RAC) services may be more specific and include assistance with symptom management to prevent the person needing to return to hospital, how to work with General Practitioners (GPs) and working with families. Responding to these calls for assistance, Melbourne City Mission Palliative Care (MCMPC) has been trialling end-of-life support for people living in RAC settings, with an Aged Care Team becoming a link between aged care and palliative care. MCMPC has a streamlined referral process, since many of the calls from RAC are urgent. So, a simplified form is used, because most clinical information is already readily available in the resident’s record in the RAC service. A response is usually able to be made in 24-48 hours. The Aged Care Team works with RAC staff using casebased teaching and role-modelling, to undertake a resident’s assessment and subsequently develop an agreed care plan. Recognising that access to medications can be difficult in RAC settings, the Aged Care Team also assists with anticipating what symptoms may arise and being proactive with the general practitioner about prescription requests.
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Members of the MCMPC Aged Care team in a planning meeting.
RAC staff are often uncomfortable talking to families, so the Aged Care Team role-models how this may be done and then supports staff in this role. Ongoing family support and residentspecific counselling is a core part of the Team’s work. And the Aged Care Team also ensures that the senior nurse or manager is informed of the liaison work being undertaken, to emphasise the support that staff may require when caring for a dying resident. The early days of this project demonstrate the importance of contributing knowledge and skill into RAC services to develop staff confidence with end-of-life care. The shared understanding and mutual responsibility for improving endof-life care is important when linking staff uncertainty and concerns, with learning from practice. ■ Margaret O’Connor is Emeritus Professor of Nursing, Monash University & Research Consultant, Melbourne City Mission Palliative Care.
MCMPC accepts referrals from RAC services in the Melbourne Local Government Areas of Darebin, Hume, Moreland and Yarra. Phone: 9977 0026.
