MEMBER STORIES
STAFF STEPPING UP AT SHEPPARTON VILLAGES Making it a priority to keep residents connected with family and friends.
Residents at Shepparton villages were assisted by staff to hold Skype, Facetime and zoom calls with family.
W
hile the ramifications of COVID-19 were unfolding across the globe, and the very real and potent threat to aged care residents became all too apparent, Shepparton Villages took the early steps to lock down its facilities to all visitors. In doing so, staff from nurses and care workers through to lifestyle, administration, maintenance and hotel services all stepped up to fill the void normally taken by families
and friends, juggling their normal everyday duties with new tasks. This led to some really beautiful moments, where staff went above and beyond to make things happen for residents, to ensure every resident had someone to talk to face-to-face, that no family or resident was without the opportunity to make contact in some way, and that life inside the facilities
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