Een o&m training brochure 2015

ENERGY EXPERTS NOW CONCEPTION TO COMPLETION

Energy Experts Now is an organization of multicultural, multilingual people dedicated to power generation projects, with positive impact in over 30 countries around the globe.

Energy Experts Now website Click Here.

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P04 1. COMPANY PROFILE Positive impact in over 30 countries around the globe.

P07 4. OUR STAFF Team players who are comfortable working in an engineering and operational organization.

P10 7. FIXED FEE COST PLUS (FFCP) AGREEMENT The Owner’s and the O&M operator’s interests are aligned.

P13 10. THE SCOPE OF OUR O&M SERVICES We protect your assets and maximize your profits.

P16 13. SUMMARY OF OUR SERVICES O&M – Training – Consulting – Equipment – Energy Projects – LNG & Maritime Solutions

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2. WE MAKE YOUR INVESTMENTS MAKE SENSE

3. ADVANTAGES OF WORKING WITH EEN

Our goals are aligned with the owner’s.

The advantages of EEN are many.

P08 5. STANDARDIZATION OF POLICIES AND PROCEDURES Operational mistakes are reduced and, when committed, are usually minor in nature.

P11 8. TEAM BUILDING AND TRAINING We ensure only the best technical staff gets hired for your plant.

P14 11. O&M SERVICES: “THE TOP 20” We deliver on time, on budget, and in a manner in which we can all be proud.

P17 14. PARTNERS

P09 6. A WIN-WIN RELATIONSHIP Our job is to maintain your plants at peak effectiveness for their planned useful life.

P12 9. O&M MOBILIZATION AND PROCEDURES Our Systems Experts© Program reduces costs.

P15 12. PURCHASING USED EQUIPMENT We have direct access to the largest inventories of recycled power equipment.

1. COMPANY PROFILE Positive impact in over 30 countries around the globe

Energy Experts Now is an organization of multicultural, multilingual people dedicated to power generation projects, with positive impact in over 30 countries around the globe.

Our experienced professionals are dedicated to providing excellent quality O&M services to the Power Industry, primarily in Latin America and developing countries.

We are the only company specifically targeting emerging markets with multicultural Latins trained to USA standards.

EEN fills the need for outstanding experts who can adapt to challenging environments and can communicate in English, Spanish, Portuguese and other languages.

OUR EXPERIENCE COVERS THE FULL SPECTRUM OF ENERGY GENERATION NEEDS: Development

Operations

Relocation of power plants

Financing

Maintenance

Construction

Refurbishments

Conventional and alternative energy technologies

Commissioning

Used equipment

Asset Management

Our founder, Duane Schumacher was the Chief Operations Officer for Operations & Maintenance/Special Projects for Basic Energy in the Dominican Republic. He oversaw 1,600 MW in 4 different countries in the region fueled by, HFO, gas, diesel and coal.

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2. WE MAKE YOUR INVESTMENTS MAKE SENSE Our goals are aligned with the owner’s

Operation & Maintenance is a different world than manufacturing. When contracting O & M services with Original Equipment Providers you may become dependent on their priority to sell parts and related services. It is not their core business. O & M is our business and we do it well.

That’s why can recommend an “open book” pass-through cost type O&M contract, with a management fee and bonus/penalties defined with each client. We like to call these the “we perform or you don’t pay” contract.

If we don’t meet your goals then we suffer financially.

We don’t encourage Plant Owners to enter into the typical “closed book - turnkey” - all in type O&M contracts.

We call these the “you pay no matter what happens” contracts. In such cases, the O&M provider’s interests are not aligned with the owner’s, the fixed price taking precedence over the owner’s profits.

Plant Owners also want to offset the implicit risk in closed contracts of having their personnel, parts and maintenance reduced in order to maximize some third party’s profits. The risk of having “beta parts” installed unknowingly, as an unsolicited test, should be avoided as well.

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3. ADVANTAGES OF WORKING WITH EEN The advantages of EEN are many. A few are listed below:

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WE ARE A NIMBLE COMPANY ABLE TO RESPOND QUICKLY TO THE CUSTOMER’S NEEDS

WE KNOW 3RD PARTY PARTS AND SERVICE SUPPLIERS THAT CAN SAVE YOU MONEY

WE HAVE EXTENSIVE EXPERIENCE IN THE DOMINICAN, LATIN AND DEVELOPING MARKETS

OUR UNDERSTANDING OF THE REGION AND THE CULTURE IS UNIQUE

WE HAVE THE BEST HFO ENGINE SUPERVISORS, OPERATORS AND MECHANICS AVAILABLE

WE KNOW O&M AND WE DO IT WELL

OUR PEOPLE HAVE EXCELLENT SAFETY AND ENVIRONMENTAL PERFORMANCE HISTORIES

WE UNDERSTAND YOUR BUSINESS AND WE HELP YOU SUCCEED

WE POSSESS A CAN-DO SPIRIT AND ATTITUDE

OUR CONTRACTS ARE ON A “WE PERFORM OR YOU DON’T PAY” BASIS

4. OUR STAFF Team players who are comfortable working in an engineering and operational organization

EEN has developed the best and brightest staff in the Latin American region, backed by years of field experience. All its members have attended intensive training courses for plant O&M. Many of our people who were operators or technicians a few years ago are now managers and supervisors.

Every EEN Team member that will be applied to your project will have a proven track record directly applicable to the power generating facilities. Our founder, Duane Schumacher, will be directly responsible for management, overall direction and guidance of the O&M mobilization effort. He will establish effective liaison with your management and be a regular presence at the plant site. Duane takes personal responsibility for producing the Annual Operating Plan, including the Annual Operating Expense Budget. .

OUR KEY PERSONNEL ARE Leaders who can communicate effectively with senior management, supervisors, employees and key outside stakeholders Intelligent, articulate individuals with excellent management presence and organizational agility Individuals with strong analytical and problem-solving skills with the ability to manage multiple projects Professionals with entrepreneurial spirit tempered with fiscal responsibility Team players who are comfortable working in an engineering and operational organization Proactive people able to present challenging or new ideas, accept feedback and reach consensus Individuals with the highest levels of personal and professional integrity The vast majority are bilingual English, Spanish or Portuguese Experienced staff with over 100 combined years of hands-on power plant O&M involvement in various technologies including HFO diesels, gas turbines, CCGT, Coal, Bio-Mass and others In the energy field, we also rely on a network of experts in engineering and operations who can be called upon immediately should the need arise.

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5. STANDARDIZATION OF POLICIES AND PROCEDURES Operational mistakes are reduced and, when committed, are usually minor in nature

We believe —and well-operated plants have proven— that every plant should be handled within the confines of a clearly defined body of policies and procedures.

As part of our mobilization service, we always develop a comprehensive Policies and Procedures Manual for each facility. Just as a pilot does every time he gets into his airplane, we perform a "preflight" checklist before starting your valuable equipment.

Insurance companies’ investigations show that in the majority of the cases when an incident occurs, it is due to human error. That’s true for power plants, airlines and practically any industry.

THEREFORE WE BELIEVE THAT PROCEDURES MUST BE: Accurate and correct Followed to the letter Easy to use and located near the equipment to be operated Accompanied by a startup / shutdown checklist to be signed to prove it was followed

AND ACCORDINGLY: Staff should be well trained on the procedures Staff should be aware that there are severe consequences for not following a procedure, except in the case of a bona-fide emergency.

When this policy is followed, operational mistakes are reduced and, when committed, are usually minor in nature. Each existing procedure will be individually reviewed and edited for project-specific conditions and requirements. In addition, there will be a significant number of new procedures developed that apply only to your project. Among these you will find procedures dictated by specific project permits and licenses, both for plant systems and for integrated normal and off-normal operations.

The system is designed to be modular in nature and can be expanded over time as procedures are updated or new ones are created. It will be stored in Word and Corel Draw format, developed by our staff in conjunction with our training contractor team and placed on the local network. The overall manual will be sponsored and administered by the Mobilization Manager until the end of our engagement.

At that point, overall sponsorship will be transferred to one of the permanent plant team members, with each individual procedure having its own designated sponsor. This approach makes the procedures a living document, readily available for use by everyone. Energy Experts Now will deliver the procedures manuals in the language of your choosing. Our copyrighted format is simple, clear, concise and easy to use by the field operators.

You won’t get large, unwieldy “stay on the shelf” operating procedures from us.

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6. A WIN-WIN RELATIONSHIP Our job is to maintain your plants at peak effectiveness for their planned useful life

Although EEN will operate your facility under any type of O&M agreement, you want us to suggest a win-win approach. We call this the “FFCP” or “Fixed Fee Cost Plus” O&M agreement.

Why? Well, have a look at this typical alternative: in an “all included” O&M offer such as normally provided by the original equipment manufacturers (OEM) there usually is a hefty fixed fee, a large bonus for the operator structured so they always get this payment and an insignificant penalty in case they mess things up. We call this type of contract the “AFMA” or the “All for Me Agreement”. Good for the provider and not so good for the owner of the facility in most cases.

The statement “we cover all your risks” may not be accurate and the all-inclusive offer, inflated in case an incident should take place, thus increasing your costs. Liability is normally limited to maybe $50,000 per incident so you end up paying for “liabilities” should something happen, or not.

Moreover, these types of agreements set up a scenario that could allow your assets to deteriorate and your production to decrease. Why? Having a fixed cost to operate within, such provider could be motivated to scrimp and save on parts and maintenance to increase his profits. That’s contrary to the goals of the owner who needs a well maintained asset that will last 20 years or more to generate profits.

In EEN’s opinion, our job is not to “operate” your plant. Our job is to maintain your plants at peak effectiveness for their planned useful life.

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7. FIXED FEE COST PLUS (FFCP) AGREEMENT The Owner’s and the O&M operator’s interests are aligned

Our FFCP agreement is a very simple, open-book agreement with all costs being a pass through.

EEN proposes a fixed operating fee for its management services depending on plant size, location, etc.

EEN develops an O&M budget each year for the fixed, variable and labor costs that is approved by the owner.

EEN manages within that budget +/-10% with a bonus-penalty arrangement agreed with the owner. Usually this involves a heat rate bonus-penalty scheme in order to encourage controlling fuel costs.

In all cases the bonus is aligned with both the owner’s and the operator’s interests so both parties can share in the profits.

We will never suggest getting into a situation where the O&M provider would make money and the owner not share in those benefits The facility owner advances three months O&M funds which are reconciled each quarter. As EEN does not normally use its funds there are no costs of money charges.

The owner covers the EEN team under its blanket insurance policies, again saving money —the owner has to have insurance regardless.

EEN performs all O&M services under the agreement.

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8. TEAM BUILDING AND TRAINING We ensure only the best technical staff gets hired for your plant

Surprisingly, some companies invest millions of dollars in equipment and then when it comes to training and proper operational procedures we see resistance from financially-motivated management to invest in these vital areas. Usually, the argument is “training costs too much”.

We say: “The operator has his hand in the owner’s pocket”. Training costs are hard to quantify but what are the costs of not training? One mistake by a member of your O&M crew can cause hundreds of thousands, even millions, of dollars in damages and lost income. When EEN trains the plant staff, all of the personnel is trained, cross-trained, tested and qualified before being allowed to operate your machinery. That said, we highly recommend our proprietary O&M Staff Training Program as well as our Computerized Maintenance Management System (CMMS).

The first few days after the new Team Members are on site offers a window of opportunity to set a positive culture within the organization. Perhaps the greatest success that we have achieved in the organizations we've mobilized to date has been in learning how to use this window in order to make each of the new Team Members believe and understand that they have just started a very special period of growth in their professional careers, regardless of if we are taking over an existing facility or a newly-built plant. We change attitudes and build future leaders.

We start with all of the normal administrative processes of getting the team on the payroll and signed up for benefits and insurance programs. Getting paid is priority for most folks so we are sure to take care of the basic needs first.

That is followed by an introduction to project safety rules and then a short plant tour. We then begin an intensive indoctrination and training program aimed toward letting them know that we have very high expectations of them, both as individuals and as a team.

SUBJECTS COVERED INCLUDE: (VARIES DEPENDING ON TYPE OF FACILITY) Project Technical Overview

Heat rates and efficient operations

Power Plant Technical Skills Training

How to Maintain Positive Relationships with Contractors and Vendors

Plant P&ID training (plant diagrams) EEN exclusive Systems Expert Program

Fuel Supply Conditions, theft prevention and controls

Why using procedures is critical to O&M success

Administrative Systems

Why “protecting the asset” is more important than making MW at any cost

Introduction to Accounting

When and how to use the “chicken” button (emergency stop)

Responsible Procurement Practices The Mobilization Budget and Plan

Workplace Safety

Annual Operating Plan

Accident / Incident Reporting

Personal Action Plans and Goal Setting

Environmental Protection

What It Means to be responsible

Our Project Director and Plant Mobilization/Transition Manager will have organized the schedule of training before we begin the transition. Our historically proven screening selecting and testing process ensures only the best technical staff gets hired for your plant. As a matter of policy, we only work with what we define as A-level and B-level players. Anyone considering a C or D level is promptly removed. “The Best of the Best” may be a bit of a cliché, but it is what we strive for in our staff.

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9. O&M MOBILIZATION AND PROCEDURES Our Systems ExpertŠ Program reduces costs

O&M Mobilization is a 3 to 4 month process. One month prior to commissioning works, the owner or O&M Company should have his staff on site to be ready for the training program. Once we finish the training, the O&M staff would assist our engineers in the commissioning for the hands-on training.

Once the plant is ready for commercial operation, we begin the implementation of our Systems ExpertŠ Program, which takes 6 months to complete and can be followed up by the plant management without requiring EEN on site all of this time, thus reducing costs.

EEN will be pleased to send you a full description of the works involved in the training and procedures upon request.

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10. THE SCOPE OF OUR O&M SERVICES We protect your assets and maximize your proďŹ ts

Energy Experts Now offers total care, custody and control of the clients’ plant facilities or other industrial facilities. The scope includes pre mobilization, staffing, O&M management, operations, maintenance and procurement, on a continual basis.

The scope of the agreement will include the prime movers, electric generators all balance of plant systems, including fuel receiving, fuel monitoring and lube oil analysis, storage and transfer of both, water handling, safety compliance & environmental monitoring, and waste management from the fuel receiving station to the delivery point of the electrical power to the off-taker.

When we take on the responsibility for mobilization and management of a project’s operating entity, we do not think of ourselves as contractors that have simply been engaged to provide a list of deliverable products and a number of man-hours over a specific period of time. Rather, we think of ourselves as partners, joining our client's organization as an integral part of their team, bringing our expert skills and experience in whole-hearted support of the project. Most important, we take responsibility for doing this safely and with environmental awareness.

We bring a clear vision that has consistently resulted in reliable, profitable plants and effective O&M organizations for our clients. Our concepts and methodologies are a result of the lessons learned by involvement or association with a large number of private power projects over many years. By working together, we have been able to achieve a result that is much greater than the sum of the parts.

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11. O&M SERVICES: “THE TOP 20” We deliver on time, on budget, and in a manner in which we can all be proud

GENERALLY SPEAKING, ENERGY EXPERTS NOW OFFERS AS A MINIMUM THE FOLLOWING SCOPE OF SERVICES INCLUDED IN OUR MOBILIZATION/O&M OFFERS:

01

Completion of staffing and total management of the facility operations and maintenance, including storage and care of all owner assets; Plant staff can be the owners staff, trained, administered and managed by us if so desired.

02

Management fuel receiving, theft control, analysis, treating, storage and transfer (less fuel analysis laboratory expenses.)

03

A plan for Thermal Imaging of all power plant electrical components and electrical systems, vibration analysis and other predictive maintenance tools.

04 05 06 07

Management and analysis of water systems and all lab and testing equipment.

08

Development and implementation of comprehensive and ongoing safety, management and technical training programs that are designed for extensive evaluation methods.

09

Operation and Maintenance of the generating units and all balance of plant systems, in accordance with OEM recommendations and U.S. operating standards. If plant operating procedures are not up to international standards when assuming care, custody and control of existing facilities, we will make recommendations to the owner so that they will comply.

10

Operation of the plant to world-class standards obeying all local requirements for safety, environmental and labor issues.

11

Implementation of USA standard operator qualification program that includes, but is not limited to, technical skills training, systems expert training, operator qualification cards, and extensive testing to ensure the personnel are always qualified to operate the facility safely and efficiently.

12

Provision and management of a detailed Annual Operating Plan covering the annual activities during commercial operation, including realistic but aggressive management goals and plans to accomplish them.

13

Creation, implementation and management of a comprehensive Policies and Procedures Manual, with full involvement by those who will use them.

14

Creation and distribution of timely, clear, concise and complete daily and monthly reports as well as incident/accident reports that are made available to the client within 24 hours.

15

Development and training of the staff on hurricane readiness, natural disasters and firefighting including forming a firefighting brigade.

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Full and complete integration with the client’s staff.

18

We know that it is “all about cost” and in many cases fuel can be 80 % of the O&M costs. Accordingly, we implement fuel-saving programs in every plant.

19

As we are not an OEM we are not tied to high margin-high cost OEM parts and services. We shop around for you and source the best parts in market, in many cases the same part as the OEM and sometimes better quality, and always at lower costs. Depending on the technology, we may have many of the service staff in house for your facility. We strive to reduce your operating costs.

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Systems Expert© Program. Developed exclusively by us, this program ensures your plants technical staff becomes an expert on each plant system within 12 months.

Management of effluent materials, sludge, lube oil and oily water.

Implementation of a comprehensive CMMS (Computer-Based Maintenance Management System.)

Development and implementation of comprehensive and continual performance monitoring, inventory and work order systems and a predictive maintenance program as part of point # 6 above.

Housekeeping is a priority for us. We believe all facilities should be clean, painted and reflect a professional organization at all times.

We will approach the project in such a manner that everything on this list will be delivered, on time, on budget, and in a manner in which we can all be proud, with virtually no demand for time or attention from the Owner's management. We at EEN are ready to serve you, when can we start?

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12. PURCHASING USED EQUIPMENT We have direct access to the largest inventories of recycled power equipment

Thank you for allowing us a few moments of your time so you can better understand the used power equipment market. It is a “first come-first served” market. A plant offered to you today, may not be available tomorrow if a deposit is not placed. There are literally hundreds of brokers so when a piece of equipment is listed for sale by an owner there can be dozens of brokers trying to sell the same equipment with each one trying to take a cut and not adding much, if any, value.

In our case, on the contrary, we are proud to be associated with Belyea Power, a reputable used equipment supplier for over 100 years.

We stock one of the largest inventories of recycled electrical power equipment in the US. Our inventory includes Transformers, Circuit Breakers, Turbines & Generators, Switchgear, Switches, Relays and Metering Equipment, Complete Substations, Motor Starters, Boilers and Miscellaneous. The Belyea team has over 250 combined years of electrical machinery experience, with several engineers on staff to assist in developing an electrical power system to meet the needs of our customers.

PHASE I - INITIAL INSPECTION AND TESTING You should never buy any significant equipment “sight unseen”. No matter how many maintenance reports, operating records etc. are available we highly recommend an onsite inspection by one of our engineers. We can then determine exactly what repairs/modifications are needed and the actual condition of the machine. Only then will you know if it is a bargain or if you are buying a large headache that will eat a hole in your pocketbook. Great deals and good profits can be made relocating plants and equipment but it has to be done right by people who know.

If electrical equipment is involved, we usually bring in a 3rd party specialty electrical contractor to inspect and test the generator. These tests are vital to ensure the generator, transformers and motors are in good condition.

When EEN does the initial inspection we can decide what needs to be done, where to do it and the cost. At that point, we would begin price negotiations with the owner on your behalf. If the unit is in excellent shape, you may decide to pay near the asking price; if significant repairs are needed, our reports serve as leverage to reduce the price the owner is requesting.

During this period on site, we meet with dismantlers, packers and shippers to determine the exact costs to get the unit sent to the nearest port. Careful selection is required here to prevent problems and delays when you reinstall the unit.

Depending on the complexity of the plant, it is sometimes necessary to perform “dismantling engineering” so that every piece is marked to ensure easy reassembly when the unit is reinstalled.

PHASE II – ON SITE SUPERVISION AND REASSEMBLY If you are having another company install the equipment, EEN would have the same engineer who supervised the disassembly be assigned to the project to guide the reassembly contractors during the reinstallation of the unit.

In addition, to ensure a quality project, we can supply electrical engineers and technicians to supervise installation of cables, electrical equipment and controls.

PHASE III – COMMISSIONING Approximately one month before the unit is to be on line, EEN would either use the existing staff on site, depending on their background and qualifications, or send additional commissioning engineers to assist the personnel overseeing reassembly to do all system checkouts and place the unit in service.

Rest assured that when you use EEN and our partners for the complete EPC work or as owners engineers, you are guaranteed a quality job by top-notch professionals. As most of our staff speaks Spanish or Portuguese as well as English, we offer a unique advantage for projects in Latin America and Africa.

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13. SUMMARY OF OUR SERVICES O&M – Training – Consulting – Equipment – Energy Projects – LNG & Maritime Solutions

OPERATION AND MAINTENANCE

EQUIPMENT

O&M Services for all types of equipment

Refurbished Equipment

Mobilization and commissioning Troubled Assets Turnaround Computerized Maintenance Management Systems

ORC Biogas Heat recovery Bi-Fuel Equipment Transformer Monitoring

Audits Quality Management TRAINING

ENERGY PROJECTS

Plant Administration Procedures

Construction Supervision

Safety

Project Development

Environmental Awareness

Project Management

Facility Training & Certifications

Plant Rehabilitation/Refurbishment

Management Training

Plant Relocation Turnkey Projects Renewable Energy

CONSULTING

LNG & MARITIME SOLUTIONS

Negotiations

Barge Power Plants

Due Diligence & Plant Audits

FSRU Plants (Floating Storage & Regasification Units)

Asset Acquisition Transition Support Services Warranty Engineers Generation Equipment Preservation Lay-up Services Problem Solving Evaluations and recommendations in plants

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LNG Supply

14. PARTNERS

clean energy efficiency

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ENERGY EXPERTS NOW, INC. Bureau Bulding Plaza, Floor 2, Office 7, Segunda Avenida C Norte, Urbanization El Carmen, Panamรก City, PO Box 01569, Zone 0832, WTC, Bella Vista, Panamรก, Republic of Panamรก Phone: +507- 394-6066, Fax: +507-392-4784 customerservices-office@energyexpertsnow.com

Plaza Central Bulding, Floor 2, Office C-291-A, Av. 27 de Febrero, Esquina Winston Churchill, PO Box 10127, Urbanization Ensanche Piantini, Distrito Nacional , Dominican Republic.

Phone: +1 809-872-0202 +1 809-872-0303 +1 809-872-0606 customerservices-office@energyexpertsnow.com

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