Intelligroup Annual report

I N T E L L I G R O U P ,

1 9 9 8

I N C .

A N N U A L

R E V I E W

Understand the client’s strategic business and operational imperatives and help translate those to Intelligroup, Inc. is a global professional

Internet, e-commerce and

services firm that helps its clients

information systems requirements.

improve their business performance by

PLAN

building and supporting innovative Internet-based solutions and enterprise applications. Intelligroup

solutions

break down barriersacross clients’

OPTIMIZE

IMPLEMENT

organizations, sharing information

Assess the

Design, build and

performance of

implement Internet

the client’s systems,

and enterprise

review strategic

solutions that

and operational

support the

constituencies, increasing sales, cutting

goals, adjust and

business need,

cycle times, improving service and

implement systems

integrating them,

plans.

as needed, with

with

their

customers,

suppliers,

partners and employees alike, building relationships within and among these

reducing costs.

clients’ legacy

Intelligroup provides a continuum of

systems and best of services

throughout

the

client’s

solutions life cycle. These services comprise

management

consulting,

solutions design and implementation,

breed applications.

SUPPORT Manage the ongoing operation, upgrade and administration of the

integration of best of breed, enterprise solution to deliver desired and legacy systems and enterprise sourcing services. Intelligroup has been publicly traded since September 1996 on the NASDAQ National Market (ticker ITIG).

total cost of ownership and quality of service.

F I N A N C I A L

H I G H L I G H T S

1998

OPERATIONS Revenues Gross Profit Operating Income FINANCIAL POSITION Total Assets Working Capital Shareholders’ Equity

1997

$144,861,000 50,658,000 11,970,000 *

$94,326,000 28,791,000 6,731,000

65,728,000 29,611,000 44,920,000

42,006,000 29,672,000 33,208,000

Revenues

Gross Profit

Operating Income

Millions of Dollars

Millions of Dollars

Millions of Dollars

144,861,000

50,658,000

11,970,000

120 10 40 100 8 30 80 6 60 20 4 40 10 2

20

94

95

96

97

98

94

95

96

97

98

94

95

96

97

98

* 1998 Operating Income reflects non-recurring, acquisition related charges of $2,118,000

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M A N A G E M E N T

C O N S U LT I N G

Azimuth Consulting, Intelligroupís management consulting arm is a leader in business and information management consulting services.As clients grapple with issues such as de-regulation, channel conflict and customer care strategies in the Internet economy, Azimuth Consulting assists them with business and strategic systems consulting, business process Intelligroup helps create intelligent

reengineering, software selection and program management.

enterprises — organizations that can constantly adapt to changes in the market. To do this, we plan, design, implement, support and optimize Internet and business process solutions that

are

adaptable

Increasingly,

this

and

flexible.

means

creating

enterprise information portals — or virtual bridges — between a company’s enterprise systems and processes and its customers, suppliers, partners and employees. An enterprise information portal uses the Internet as the thread to integrate the principal constituencies of the enterprise. It provides an integrated view of applications, information

The Enterprise Sourcing Services business unit provides implementation, support, optimization and application hosting services for Internet and enterprise solutions.These

and tools, which is organized and aggregated to facilitate an effective

services may be insourced, resourced or outsourced, depending on client needs over their solution lifecycle. Intelligroup’s ISO-9001 certified Advanced Development Center (ADC) located in Hyderabad, India, provides a virtual 24-hour development, implementation and

and efficient business environment for the enterprise. The intelligent enterprise, then, is the integrated enterprise — adaptive, flexible and built to compete.

support capability, with proven cost savings of up to 60% over on-site costs.

E N T E R P R I S E

S O U R C I N G

S E R V I C E S

I N T E R N E T

S O L U T I O N S

S E R V I C E S

Intelligroup provides Internet solutions that are integrated with our clients’ core business processes throughout the entire project lifecycle. Through our innovative I-EnterpriseSM solution frameworks, we help clients create and execute Internet strategies for their electronic interaction with customers, suppliers, partners and employees.

Intelligroup designs and implements business process solutions, using enterprise resource planning applications from SAP, Oracle, PeopleSoft and Baan. Intelligroup is also a leader in the best-of-breed integration of ERP and legacy systems that are essential for effective information portal solutions and e-commerce strategies.

E N T E R P R I S E

S O L U T I O N S

S E R V I C E S

PRESIDENT AND CHIEF EXECUTIVE OFFICER’S LETTER

A New Approach For A Changing Market OPERATING RESULTS We are pleased to report that 1998 was an outstanding year for Intelligroup.We met or exceeded all our financial goals, expanded our Internet service offerings, laid the foundation for a new outsourcing business unit, made significant additions to our ERP capabilities, grew our non-U.S. business base, added a number of experienced executives to our leadership team, and instituted a wide range of internal processes to improve efficiency.

During 1998, our revenue grew by 54% to $144.9 million, up from $94.3 million in 1997, placing Intelligroup for the second straight year among the 50 fastest growing technology companies in the United States. Our net income nearly doubled in the same time frame, going from $4.7 million, or $.36 diluted earnings per share, for 1997 to $9.8 million, or $.70 diluted earnings per share for 1998, after adjustment to exclude acquisition costs.

We added a number of fine companies to the Intelligroup team and incurred one-time acquisition costs of $2.1 million, primarily related to the acquisitions of CPI and Azimuth. Diluted shares for the year were 13,968,000 versus 13,116,000 for 1997.

OUR STRATEGY In 1998, we began to implement a strategy that is best described by our tagline:‘Creating the Intelligent EnterpriseSM’.We recognize that with the advent of the Internet economy, companies must, more than ever, change to compete effectively. They must adapt quickly to changing market conditions — to customer demand — and do it intelligently.

The ‘intelligent enterprise’ must manage its information resources with the same care and vision as industrial companies manage their physical resources. It must employ these resources in innovative ways, sharing them with its customers, suppliers, partners and employees. It must also manage these resources across business cycles. We believe that an intelligent enterprise cannot prosper without an Internet strategy integrated with its business strategy.

For Intelligroup, this means that we have needed to change — to position ourselves ‘ahead of the curve’ for the new challenges of the intelligent enterprise. Accordingly, we have accelerated our moved aggressive move into the Internet space so that we can help our clients to realize the benefits of the Internet, to leverage their ERP, legacy and client/server systems and connect with the outside world.

We are diversifying and also seeking balance. In the past, Intelligroup has been known for placing personnel at client sites, not managing projects. In 1998, however, 53% of our revenue came from projects directed by Intelligroup project managers. We have also worked to expand our international business. In 1998, 30% of our revenue came from outside the U.S., up from 27% in 1997.

INVESTING IN OUR FUTURE To begin realizing our objectives, we made a number of acquisitions, which will help us broaden our Internet solutions service offerings, build a global management consulting capability, and extend our enterprise solutions capabilities and position us to expand our international business.

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Our acquisition of Network Publishing Inc. enables us to offer a complete range of Internet solutions services to both new and current clients. We can now offer web strategy, design and development services, as well as electronic commerce solutions and web-based application development. For current Intelligroup ERP clients, our Internet Solutions Services practice will work closely with our SAP, Oracle, PeopleSoft and Baan practices, to help those clients leverage their ERP systems by integrating them with the Internet.

Our acquisition of Azimuth Consulting gives us powerful management consulting capabilities, which can help drive Internet, enterprise solution and outsourcing decisions. Azimuth, which already has operations across the important Asia-Pacific region, will expand into North America and Europe, becoming Intelligroup’s management consulting brand worldwide.

We also acquired two companies that specialize in PeopleSoft solutions — CPI Consulting Limited and Empower Solutions. With the acquisition of U.K.-based CPI, PeopleSoft’s first European implementation partner, we significantly expanded our presence in Europe, a strategic growth market for the company. The acquisition of

Intelligroup tremendous

enters

1999

with

momentum

and

Empower enhances our PeopleSoft presence in North America and Latin America, particularly in public sector markets.

We also expanded our Advanced Development Center (ADC) in Hyderabad, India and

determination to succeed.

We feel

incorporated it into our recently created Enterprise Sourcing Services business unit.

Finally, to drive our evolving strategy, we also added to our management team. This team

the opportunity for us to have a measurable impact on our clients’ business has never been greater.

has already instituted new internal controls and procedures that will benefit our organization enormously. And their industry expertise will bring greater value to our clients.

Intelligroup enters 1999 with tremendous momentum and determination to succeed.We feel the opportunity for us to have a measurable impact on our clients’ business has never been greater. Through the range of business initiatives outlined in this report, we describe how we are reinventing and repositioning the company for the future benefit of our customers, shareholders and employees.

Ashok Pandey Raj Koneru Co-Chief Executive Officers - Intelligroup, Inc.

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Thriving in the Internet Economy It is axiomatic in business today that the marketplace is fast-changing. It is driven by demanding customers and by ferocious global competition. And, it is increasingly virtual — a market of e-commerce and portalbased information sharing.

Successful companies not only understand what their customers need; they anticipate those needs and deliver products and services in the most efficient, effective ways possible. They are innovative — offering new products and services through new delivery channels. They establish effective, seamless relationships with suppliers and vendors. They are pragmatic — using current investments to build new solutions.

Intelligroup calls these successful companies "intelligent enterprises". The intelligent enterprise uses its information systems as the engine of its business strategy.

The Internet economy has moved way beyond the early corporate presence and static

integrate

marketing web sites, to solutions like Volkswagen of America’s ‘VW Beetle site’, or EMI Music Publishing’s unique song catalog site for music

"We understand the forces at work in the Internet enterprise. We have

professionals.These solutions help project an enterprise’s brand and products, engaging the target audience —

the

customers, partners, suppliers or employees — in a

technical savvy to help our clients

personalized, interactive business dialog. But these new

conceive, execute and support

solutions also drive efficiencies — cutting cycle times, shortening the supply chain, improving service and

breadth

of

services

and

integrated solutions from browser

reducing transaction time and cost. And to do this, they

all the way through to their core

must be fully integrated with the enterprise’s core

enterprise and legacy systems."

business systems and processes.

At Intelligroup, we believe today’s marketplace offers extraordinary opportunities — broader customer reach at lower cost, plus the ability to pioneer new business models. But to capitalize on these opportunities, organizations must apply intelligence to their business process and systems – to leverage the information resources they have, while applying the best of the new breed of tools and technologies. Often they must have a consulting partner to help make this all happen.They need a partner who can help create, execute and support the new-age solutions; a partner with technology experience which encompasses the whole solution – from browser, to web engines and middleware, to the core enterprise applications and legacy systems, to data warehouses and other information tools and resources.

Intelligroup is that partner.We understand the forces at work in the Internet enterprise. We have the breadth of services and technical savvy to help our clients conceive, execute and support integrated solutions from browser all the way through to their core enterprise and legacy systems. And we help deliver a return on investment for our clients. In the pages that follow, we offer an overview of some of our client successes, and the initiatives we are undertaking to best serve today’s intelligent enterprises.

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ON BUDGET

Global Achievements

Our success is defined by how effectively we help our clients realize the benefits of technology and, ultimately, by how those benefits contribute to their competitive advantage. The following solution briefs provide a few examples of our ability to contribute in the areas of management consulting, ERP implementation, Internet solutions and sourcing services.

ARMSTRONG WORLD INDUSTRIES

IMC GLOBAL

GENESIS POWER

Armstrong World Industries, one of the

IMC Global, one of the world’s leading

When the government of New Zealand

world’s largest manufacturers and marketers

producers and suppliers of agricultural

deregulated its electricity market, it split the

of interior furnishings for residential and

products and services, recently completed a

state-owned Electricity Corporation of New

commercial buildings, needed to upgrade its

number of acquisitions and other business

Zealand (ECNZ) into three independent

finance, human resources and procurement

combinations, making business information

enterprises.

systems. Intelligroup was selected to develop

reporting difficult and time consuming. To

consulting arm, Azimuth Consulting, has

and implement a Corporate Enterprise

address this, the company selected a software

assisted two of the enterprises as they make

System

of

solution from Oracle and asked Intelligroup

the transition to a more customer–focused,

Armstrong’s major systems using the SAP

to manage systems implementation. To meet

competitive business environment.

solution. Development work was done at

IMC Global’s aggressive implementation

recently, Azimuth helped one of the

Intelligroup’s Advanced Development Center.

timeline, we employed our automated

companies, Genesis Power, migrate its

Utilizing the ADC, Intelligroup delivered their

4Sight™ implementation methodology,

infrastructure and management systems from

solution on time, while reducing Armstrong’s

which allowed us to support the project

ECNZ headquarters to new headquarters in

development costs by nearly 60%.

management and rapid delivery of IMC

two separate locations. Azimuth completed

Global’s solution.

the migration in less than four months.

(CES)

that

integrates

all

Intelligroup’s management

Most

“By using Intelligroup’s ADC, I’m saving anywhere from 50% to 60% on my development costs alone.And the quality couldn’t be better. On a scale of one to ten, they’re at the top.”

– Steve Buswell Armstrong World Industries

G L O B A L 6

“Azimuth’s performance was outstanding: they provided senior consultants with extensive industry experience and a practical and pragmatic approach to the complex tasks involved. The result was the achievement of the desired outcomes within very challenging timeframes.”

– Brian Leighs, Genesis Power

ON TIME I

N

C

R

E

A

S

I

N

G

S

A

L

E

S

EMI MUSIC PUBLISHING EMI Music Publishing is the largest music publisher in the world. They license songs to ad agencies, film companies, multimedia firms and other businesses for use in television commercials, computer games, movies, corporate presentations and many other projects that require music. One of the biggest challenges facing EMI's customers is finding the song that's right for their needs.

EMI realized that the Internet could play a big part in streamlining the search process. They “Since the Auto Show, visits to our website have doubled, and time users spend on the site has also doubled. Most importantly, we discovered that people who shop for Volkswagens on the web tend to convert to sales more than any other medium.”

drew up plans for a website, then began looking for a Web-development company and engaged Intelligroup. We helped EMI design and build the site, where music professionals

– Tesa Aragones,

can search thousands of songs online in a

Volkswagen of America

search engine, which lets the user search by

P U E R T O R I C O D E PA R T M E N T O F T R E A S U RY

V O L K S WA G E N O F A M E R I C A

traditional criteria, such as, title, author, year

The Puerto Rico Department of Treasury

When Volkswagen of America was preparing

and conceptually by idea.

selected PeopleSoft as its software solution

to launch its new Beetle,it elected to make its

that would enable it to streamline core

website a major part of the launch.

business processes and supplement its effort

Intelligroup’s web consulting arm, Network

to become a world–class government agency.

Publishing Inc., designed Volkswagen’s

Intelligroup’s Empower Solutions was

website to support the launch, developing

engaged to implement PeopleSoft on PRIFAS

such innovations as a vehicle “configurator,”

— an integrated financial and accounting

which enables customers to “create” the

project system — as well as a payroll project.

vehicle of their choice. Visits on the website

Empower

departmental

doubled to 24,000 a day. And Volkswagen

business processes and implemented PRIFAS

found that people who shop on the

on schedule and $700,000 under budget,

web convert to sales more than any

while work on the payroll implementation

other medium.

matter of seconds – assisted by an innovative

"We're a service-oriented company.We need to make finding an EMI song as painless as possible. Intelligroup helped us to design and implement a site that's truly unique.It's the only one of its kind in the industry.

Music professionals can visit our site 24 hours a day, seven days a week from anywhere in the world, and quickly find what they're looking for then listen to a 45-second clip of the song. It can literally shave hours of time when researching."

– Gary Klein, EMI Music Publishing

reengineered

is ongoing.

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Enterprise Information Portal Solutions Accurate, timely and meaningful access to information is now, more than ever, at a premium. Driven in part by the explosion of ERP applications, enterprises have been struggling to cope with masses of internal data – leading to the surge

BENEFITS OF ENTERPRISE INFORMATION PORTAL SOLUTIONS

interest in data-warehouse and associated OLAP applications. At the dawn of the

• Faster, more reliable decision making, by use of an aggregated, consistent yet intensified that struggle. personalized view of information to customers, employees, partners and Worse yet, the stakes have been raised dramatically, as the race intensifies to use suppliers. information for competitive advantage. With the Internet explosion, enterprises millennium, the explosion of information delivered via the Internet has

are being deluged with even more data – and employees, clients, partners and

• Increased efficiency of internal users and supply chain partners: by reducing failure of an enterprise. time and effort required in searching, assimilating and using for information.

As new information services become available, the mass of data builds relentlessly suppliers are being required to make decisions that can determine the success or

and relevant information is often lost.This is because of the complexity involved

• Reduced total cost of ownership, by leveraging existing investment in as the presentation of data that is irrelevant to the users’ particular needs or job IT infrastructure, such as legacy functions. applications, ERP systems, data warehousing and other Because of ‘information overload’, there is a tendency for users to just stop using content sources. it. Solving ‘information overload’ has become a key issue for many organizations. in accessing data from disparate systems scattered across the enterprise, as well

The need for an effective way to simplify and streamline user access to relevant information has lead to the concept of the Enterprise Information Portal (EIP).

Enterprise Information Portal solutions (EIPs) extend the concept of the public Internet content portals, which are gateways to the universe of information on the web. EIPs provide an enterprise’s user communities with ‘single window, one-stop shopping’ access to information, tools and applications, from disparate systems (ERP, data warehouses, legacy mainframe etc) within and outside of an enterprise, on the Internet or via other networked services. These communities can be internal users or external – in customers, suppliers and business partners.

Since each user community – customer service representatives, direct sales teams, sales people in channel partners, purchasing departments at clients, and more – has its own particular information and tools needs, their portal solution is customized to those needs and may be further personalized to each specific user.

One result of the explosive growth of the Internet has been the spread of key web technologies, including the now nearly ubiquitous browser. Browsers are fast becoming the de-facto standard for delivery to the user – whether desktop, laptop or the new information appliances. It is no surprise, therefore, that browsers should be the vehicle for delivery of the EIP solution.

The use of the familiar and intuitive browser makes EIP solutions an easy-to-use interface for information access, with little no user training required.

Enterprise information portals offer a personalized and intuitive interface for information access, delivering the right information at the right time to a wide spectrum of users. At the same time, they are created to ensure the highest level of security for sensitive corporate information within and beyond the firewall.

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A Portfolio of Services for the World’s Internet Economy As the Internet revolution progresses, the nature of websites has changed and customers are now seeking solutions, which are synchronized and integrated fully with their business strategy. In many industries, technology has become the cutting edge vehicle for executing business strategy, leveraging timely, accurate access to information, as the ultimate in competitive advantage.

In the dynamic new Internet economy, solutions must be integrated with marketing strategy and business policy. They must be integrated with operations – sales, finance, MANAGEME manufacturing and distribution. They must be readily accessible and usable by clients, partners, suppliers and employees. Of course, they must also be integrated with the organizations’ core legacy systems, ERP applications and other information sources and tools. Finally, as the solutions become part of the infrastructure of the enterprise they must be supported and optimized, like physical plant, over their useful life.

NT CONSULTING

Consulting companies who wish to be leaders in providing this new breed of solution need to bring more to the table than ‘hi-tech web skills’. Those are important, but the solutions described are lifeline systems – if they fail, the enterprise fails!

When clients turn to Intelligroup, they can count on our expertise and on a portfolio of services, which can help them from strategy development, to business process reengineering, to software design, to implementation and beyond to support and maintenance. Our consultant teams and service professionals have proven experience in the range of technologies embodied in these lifeline solutions – from Internet, to enterprise transaction and messaging middleware, to Enterprise Resource Planning applications like SAP, PeopleSoft, Oracle and Baan.

Intelligroup’s services portfolio begins with Azimuth Consulting, our management consulting arm ENTERPRISE SOLUTIONS and a leader in business and information management consulting services. As clients grapple with issues such as de-regulation, channel distermediation and customer care strategies in the Internet economy, Azimuth assists clients with business and strategic systems consulting, business process reengineering, software selection and program management.

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Our Internet Solutions Services practice is able to help those clients project their presence over the web and create user interactions, through our brand identification, web marketing and website design capabilities. We have a strong track record in designing and implementing websites that enable clients to achieve the desired marketing, sales and services impact.Through the combination of our brand marketing and web design capability, coupled with our expertise in enterprise solutions and best of breed integration, our Internet Solutions Services practice can offer complete Internet and portal-based solutions.

INTERNET SOLUTIONS

Intelligroup’s business has been built on our ability to design and implement ERP solutions, using our high quality, low cost on-site, off-site, offshore global resource model. As the demand for quality ERP services extends to mid-market clients and as existing ERP clients seek to leverage and build upon their implementation investment, Intelligroup Internet is well positioned to assisit them.

Solutions We have strong partnerships • Interactive Customer with each of the four primary ERP vendors — SAP, Oracle, • E-Procurement • Employee Empowerment PeopleSoft and Baan, as well as relationships and • Channel Management expertise in areas such as • Enterprise Information customer relationship

Portals • .Com Portal Solutions

management, supply chain integration, data warehousing and sales force automation.We also have a track record in integrating best-ofbreed applications – an increasingly critical element in delivering successful portal-based solutions.

We have also expanded our application support and maintenance services under the Enterprise Sourcing Services business unit. Our Advanced Development Center in India provides Internet and enterprise solutions development, implementation and maintenance services, with proven cost savings of up to E N T E R P R I S E S O U R C I N G 60% over on-site costs. Even as we are implementing a solution for a client, we are able to discuss support and optimization outsourcing. Not only do we have significant cost advantages with our ADC, but we also have a quality advantage. In 1998, we achieved ISO 9001 certification for offshore development. This certification has been further extended in 1999, to cover development and support processes for all types of project – whether Internet or Enterprise solution.

Intelligroup believes it is the first and, to date, only services firm to be granted that certification for offshore development and support services.

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Investing In Our People TRAINING & DEVELOPMENT Knowledge, coupled with experience, is the currency of service. Intelligroup consultants receive regular and ongoing skills and technology refresh.

To provide the highest level of service to our clients, we must have committed and talented employees. This starts with attracting, training and retaining the best people — those with spirit and character as well as technical ability and business skills. Fortunately, the combination of Intelligroup’s

rapid

growth,

continually

expanding service offerings and international culture is very attractive to current and prospective employees, and in 1998 we were successful in meeting our recruiting goals.

It is important, for retention as well as client satisfaction that we train employees to perform up to the highest industry standards. In 1998, we opened new state-of-the-art training centers at our worldwide headquarters in Edison, New Jersey, and at our ADC facility in Hyderabad, India.

These facilities provide both on-site training and videoconferencing

capabilities

for

communicating the latest technical and business information to our consultants and business development teams worldwide.

This year, we began to implement standardized training programs for new and existing employees worldwide. These training programs are

intended

to

combine

performance

management, career development and skill development in the employee’s respective area of specialization. Each time a new version of an ERP package is released, our consultants are trained in that release. In addition, as project needs arise, ERP-trained consultants are also being cross-

The rich mix of languages, nationalities and cultures, combined with technical and business expertise drives Intelligroup’s ability to deliver for clients around the globe.

INTERNATIONAL CULTURE 12

EXPANDING SERVICE OFFERINGS New service offerings in Internet and enterprise sourcing provide exciting opportunities to attract and retain the brightest and ablest consultants

trained in Internet skills, as well as in the suites of add-on modules being introduced by the ERP vendors. Cross training in areas such as data warehousing, supply chain and customer relationship management permits maximum leverage of Intelligroup’s core technology proficiencies.

This approach ensures that all employees get indepth training in Intelligroup’s methodology and culture and have world-class skills in their areas of specialization.

As a result, Intelligroup’s

people have deep, project-specific knowledge and can work with their colleagues from other areas to produce seamless, enterprise-wide solutions for clients. At the same time, our training programs ensure that employees are developing their careers, not just their skills.

We know that for Intelligroup to succeed, we must nurture the careers of our people. Toward that end, we give them challenging opportunities and reward them for their efforts. In 1998, we redesigned and upgraded our benefits programs, keeping them in line with industry leaders.

As our company continues to grow rapidly, we know that our human resources will be critical to our continued success — and to the satisfaction of our clients. We believe that we have the people strategies in place to foster loyalty and long-term commitment to the goals of our organization.

A continuous process of formal training and project assignments ensures that our consultants have leading edge expertise in emerging technologies.

ONGOING CERTIFICATION 13

Commitment to Quality QUALITY PROCESSES

To satisfy our clients, we know we must provide high-quality, cost-effective solutions.To do this, we employ proven methodologies and strong operational controls and processes — in our client engagements and internally.

In 1998, our Advanced Development Center achieved a quality milestone, receiving ISO 9001 certification for SAP offshore development services. company

Intelligroup believes it is the only to

certification.

have

ever

achieved

such

This validates our proven

methodology and recognizes the excellent service provided by our Enterprise Sourcing Services offshore development teams. More importantly, it assures our customers that we are focused on delivering high-quality services, on time and on budget.

Intelligroup’s Advanced Development Center employs more than 300 software professionals in order to provide our customers with round-theclock development and support services. To obtain the certification, Intelligroup defined a series of quality standards and processes for its development services. Certification signifies that Intelligroup has consistently adhered to those standards and processes, establishing

SKILLED PROJECT TEAMS AND MANAGERS 14

DESIGN METHODOLOGIES & TOOLS

a quality management system that is now recognized worldwide.

The initial ISO 9001 certification applied only to development. However, in 1999 we have achieved certification for both development and support processes, for all types of project. This means that we have been recognized for our ability to deliver high-quality implementation and support services for Internet solutions as well as for enterprise solutions based on Baan, Oracle and PeopleSoft.

We believe that the ISO 9001 certification will also enable Intelligroup to expand its presence in the European market, which has historically embraced

industry

standardization

and

demanded supplier compliance.

In 1998, we refined our 4Sight™ Methodology and 4Sight Plus™ Toolset for accelerated design and implementation of Internet and enterprise solutions. The 4Sight™ Methodology focuses on critical

success

factors,

stressing

communications, accountability and measurable achievement. 4Sight Plus™ Toolsets support the creation of Internet and portal solutions, as well as for the ERP packages from Baan, Oracle, PeopleSoft and SAP.

ROUND-THE-CLOCK, AROUND-THE-GLOBE SUPPORT

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®

Copyright © 1999 Intelligroup, Inc. All rights reserved. Intelligroup and the Intelligroup logo are registered trademarks and ‘Creating the Intelligent Enterprise’, ‘I-Enterprise’, 4Sight and 4Sight Plus are trademarks of Intelligroup in the United States and other countries.

All other company and product names are used for the identification purposes only, and may be trademarks of their respective owners. Mktg #990060 - Creative Direction By Claudio Burgos