Why Call Centers need Desktop as a Service?
Let's see some of the major challenges faced by call centers.
Managing a huge workforce on central infrastructure Meeting requirements according to the workforce's needs Performance declination Working in uncertain conditions Security breaches
How desktop-as-a-Service helps? Desktop as a Service helps you get virtual desktops hosted on the cloud from the DaaS providers. These desktops contains all the desired apps and tools which can run on your systems from remote locations.
8 Benefits of DaaS for Call Centers
1. Business Continuity
Even in pandemic conditions, you can continue your business, given the workforce gets appropriate resources to work-from-home. DaaS helps you deploy virtual desktops for your team working from remote locations.
2. Security of Data Data breach and theft problems have become a significant issue nowadays, due to which privacy is compromised. DaaS providers store all your business data under multiple safeguards like firewalls, OS patching, Intrusion Detection and Prevention Systems.
3. Central IT System Call centers have to waste a lot of precious time in managing devices for their workforce. With DaaS, the provider owns and manages all the virtual desktops. They take care of desktop provisioning, deployment, scaling, and software updates.
4. Customized Desktops Call centers face trouble in delivering applications, controls, and tools to the agents according to their specific job roles. DaaS helps you create a personalized experience for all the workforce by giving the desired customized desktop.
5. Minimize Expense In a call center, the users often use only a hanful of tools but need to be provided with high-end workstations. DaaS helps you allocate only those tools and apps to specific set of agents without the need to provide full desktops, saving huge costs.
6. On-demand Scaling Due to the large workforce in call centers, there is always a need to allocate new desktops for recruits. DaaS helps you easily add or remove the virtual desktops, which can be managed according to the changing workforce requirements.
7. All-Time Availability A lot of call center's billable hours get wasted due to network issues or connection problems. With DaaS, you get 24x7 availability of the data and applications as the DaaS providers guarantee an uptime of 99.999%.
8. Multiple App Support Call centers face performance issues when running multiple apps on their local desktop infrastructure. DaaS provides seamless support of VOIP or necessary apps that are directly delivered over the cloud.
Experience Desktop-as-a-Service from Ace Cloud Hosting for your call center business.
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ABOUT US Ace Cloud Hosting is a leading cloud service provider that equips businesses and professionals in various industries, such as accounting, legal, real estate, etc., We offer Desktop as a Service solution powered by High-Performance Computing servers that check every box on quality standards, including security, availability, and consistency of speed. To know more visit : www.acecloudhosting.com
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REFERENCES Why BPO Should Use Hosted Desktop
-Ace Cloud Hosting
Experience DaaS for BPO/Call Center
-Ace Cloud Hosting