12th International
FIAT-IFTA Convention
2nd International Repatriation Meeting June 21-24, 2012 Dublin, Ireland
CONTENTS Letters of Welcome
1
Registration
2
Convention Programme
3
Invited Speakers
4
2nd International Repatriation Meeting
6
Sponsors and Supporters
7
Social Programme
10
Sightseeing Tours
11
General Information
12
Local Information
13
Radisson St Helens Shuttle Service
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Conference Secretariat FIAT – IFTA International Convention 2012 Conference Organisers 3 The Courtyard Castle Street Dalkey, Co. Dublin Ireland T: +353-1- 285 9033 F: +353-1- 235 3039 E: info@conferenceorganisers.ie W: www.fiat-ifta2012.com W: www.conferenceorganisers.ie
Letters of Welcome Dear Members, Guests, Speakers and Friends, Céad míle fáilte. It is my great pleasure to welcome you to Ireland on the occasion of the 12th FIAT-IFTA International Convention, June 21-24, 2012. I speak on behalf of all Funeral Directors in Ireland when I say how truly honoured and humbled we are to be your hosts, both in Dublin and Belfast, over the next few days. We are a small country with a complex history and this is mirrored in the way the Irish approach the subject of death, and how Irish culture manifests itself in the rituals and expectations people have, at the time of a funeral. As your President for the last 2 years, it has been my great privilege to experience the many different forms funeral culture can take around the world, and how best-practice varies in so many different ways – it is now our turn to show you what we do. May I take this opportunity to thank our sponsors, who have so generously supported this event. This support has allowed us prepare a full, varied and fascinating programme which will educate and entertain you throughout. I also wish to thank the Board of the Irish Association of Funeral Directors for their unwavering support and guidance since I took office in 2010. Finally, I thank you for your presence in Ireland and I look forward to your company over the next few days. With kind regards,
Gus Nichols FIAT-IFTA President
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Dear friends, On behalf of the Irish Association of Funeral Directors I would like to wish you a céad mile fáilte (a hundred thousand welcomes) to the island of Ireland. The Irish Association of Funeral Directors although a young organisation, founded in 1979, have a very strong membership, 250 plus members, across the island of Ireland. The association also are linked with firms and organisations around the world. We are the voice of the funeral service profession on the island. The association is contacted daily by members of the public and legislators alike. The board of directors work voluntarily on setting and improving the standard of service provided by the members. Among other programmes, the Certificate in Funeral Practice, the only education programme in funeral service in Ireland, has kept the members of the board extremely busy over the past six years and we are glad to announce that the new on-line programme is being launched very soon. We as an organisation feel very privileged to host this year’s FIAT/IFTA Convention and congratulate the current President on the wonderful job carried out thus far. We are sure that you will enjoy your stay and find the different visits and talks extremely interesting. We very much look forward to meeting with you. If we can do anything to make your stay more pleasant or interesting please let us know. Yours sincerely,
Séamas Griffin
REGISTRATION The Registration Desk is located in the Radisson Blu Royal Hotel and will be open on: Thursday 21 June Friday 22 June
09.00 - 18.00 14.00 - 18.00
The Registration Desk is located in Dublin Castle and will be open on: Saturday 23 June
08.00 - 18.00
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Convention Programme Thursday 21st June 09.00-18.00
Registration
Radisson Blu Royal Hotel
09.00-12.00
International Council of Directions (ICD) Meeting 1
Radisson Blu Royal Hotel
12.00-14.30
ALPAR Board Meeting
Radisson Blu Royal Hotel
14.30-17.30
2nd International Repatriation Meeting
Radisson Blu Royal Hotel
14.30-17.00
Dublin City Sightseeing Tour
Optional
18.30- 21.00
Buffet Dinner at the Radisson Hotel
Radisson Blu Royal Hotel
20.00
ICD Dinner
Ely CHQ, Custom House Quay
Friday 22nd June 07.40
Coach departure to Belfast
10.00
Titanic Belfast Exhibition or Funeral Services Northern Ireland
12.30
Lunch
Belfast City Hall
14.00
Technical Visit to Friars’ Bush
Friars’ Bush
15.00
Coach departure from Belfast to Convention Hotels
17.00
Estimated arrival to convention hotels
18.15 - 18.35
Coach departures from Convention Hotels to Glasnevin Cemetery
19.00
Tour of Glasnevin Museum and Cemetery
19.30
Welcome and Opening Reception
Glasnevin Museum
Saturday 23rd June 08.00 -18.00
Registration
Dublin Castle
08.45 -10.45
FIAT -IFTA General Meeting 1
Dublin Castle
09.30-17.00
Day tour of Wicklow and Glendalough
Optional
10.45-11.15
Coffee Break and ICD Meeting
Dublin Castle
11.15-12.00
Marie Cassidy, State Pathologist
Dublin Castle
12.00-12.45
Tony Ennis, Ecolegacy
Dublin Castle
12.45-14.15
Lunch
Dublin Castle
14.15-15.15
Funeral Services Regulatory Issue and Best Practice
Dublin Castle
George Kelder Jr. New Jersey State funeral Directors Association, Inc 15.15-15.45
Local Heroes
Dublin Castle
Thomas Lynch, Adjunct Professor at University of Michigan 15.45-16.15
Coffee Break
Dublin Castle
16.15-17.00
General Meeting 2 and Handling Over of Chain
Dublin Castle
19.30
Gala Banquet and Flag Ceremony
Mansion House Round Room
Sunday 24th June 10.00
Golf or Spa Day at the K Club
Optional
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Invited Speakers Dublin Castle Convention Saturday 23 June 2012 George R. Kelder, Jr. George R. Kelder, Jr., CFSP, CSA, MPEA, MEAE CFSP, CSA, MPEA, MEAE has been the Assistant Executive Director of the New Jersey State Funeral Directors Association (NJSFDA) since 1989, and serves as Executive Vice President of New Jersey Funeral Directors Services, Inc., Executive Vice President of New Jersey Funeral Service Education Corp., Executive Vice President of Thanexus, Inc. (the first funeral practice management cooperative in the USA) and Secretary of Thanexus Financial Services, L.L.C. (a commercial insurance agency,) all in Wall Township, NJ, USA. He is a staff trustee of Funeral Planning Choices: the New Jersey Prepaid Funeral Trust Fund. Mr. Kelder graduated Mercer County Community College premortuary program, West Windsor in 1979, the American Academy McAllister Institute of Funeral Service, New York City in 1980 and received his Bachelors of Science degree in Funeral Service Administration from Saint John’s University, New York in 1994. He served his funeral internship and was a funeral director affiliated with several New Jersey funeral homes prior to joining the NJSFDA in 1989. Mr. Kelder is a licensed New Jersey and Pennsylvania Practitioner of Mortuary Science and a New Jersey, New York & Connecticut Insurance Producer holding lines in Life, Health, Property & Casualty. He has been a member of the National and New Jersey State Funeral Directors Associations since 1981, and the Professional Embalmers Association of Ireland since 2006. George is also a member of the European Association of Embalmers. He is a Certified Funeral Service Practitioner (CFSP) with the Academy of Professional Funeral Service Practice, Cumberland, Ohio. He was certified as a Funeral Celebrant in 2006 and a Senior Advisor (CSA) in 2007. He is an internationally recognized speaker on the topics of funeral home workers safety, compliance, regulation and health and is a proponent of expanding the role of the community funeral home by assisting families in navigating the process of aging and end of life issue. Mr. Kelder is a Permanent Deacon for service to the Roman Catholic Church Diocese of Trenton assigned to Saint Denis Parish, Manasquan – a town in which he has resided with his wife and three children for the past thirty years.
Prof Marie Cassidy Prof Marie Cassidy is currently State Pathologist in Ireland, involved in the investigation of suspicious deaths and Homicides. She has been a Forensic Pathologist for 27 years and prior to her appointment in 1998 she worked in the Forensic Department at Glasgow University. She is Professor of Forensic Medicine in the Royal College of Surgeons of Ireland and Trinity College, Dublin, which involves teaching Forensic Medicine to Medical Students. At present she is developing a post graduate course in forensic medicine aimed at Doctors, Lawyers, Police etc. who are involved in, or wish to be more knowledgeable of, Forensic Medicine and Science. As part of her forensic work she has been involved with the U.N. since the mid 1990’s. She has travelled to Bosnia on several occasions, as well as to Croatia and latterly to Sierra Leone as part of a team involved in the investigation of war crimes, in particular the examination of bodies from mass graves
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Thomas Lynch Thomas Lynch is the author of five collections of poems and three collections of essays including The Undertaking, which won The American Book Award, The Heartland Prize and was a finalist for the National Book Award. Apparition and Late Fictions – A Novella and Stories, was published in Spring, 2010. His work has been the subject of two documentary films: the PBS Frontline film of “The Undertaking,” broadcast nationwide in 2007, won the 2008 Emmy Award for Arts & Culture Documentary; and Cathal Black’s film, “Learning Gravity,” aired in 2007 in the UK and Ireland. Mr. Lynch has been an adjunct professor with the graduate program in writing at University of Michigan and in 2013 will hold the Alonzo McDonald Chair at the Candler School of Theology at Emory University. He lives in Michigan and in Moveen, Co. Clare, Ireland.
Mr Tony Ennis, Ecolegacy As CEO of ecoLegacy, Tony is leading the effort to address environmental and sustainability issues associated with traditional burial and cremation, through next generation and innovative green technology. Tony has a 20 year track record in building and scaling regulated businesses. He spent the early part of his career at ABB, the world leader in power and automation technologies. He subsequently moved to Logica a FTSE 50 company. In 2003, he founded Vayu, to provide innovative energy solutions to multinational companies, specifically in the manufacturing sector. As CEO, Tony led Vayu from a “start-up” to a €70 million (turnover) business in just five years and attracted equity investment from Glencore International plc, a world leading integrated commodities producer and marketer. Tony is a regular speaker at thought leadership events around the world and has been interviewed by major media outlets on sustainability, regulation and energyrelated issues.
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2nd International Repatriation Meeting Radisson Royal Thursday 21 June 2012 The Second International Meeting on Repatriation of Human Remains has the General Objective • to make an inventory of developments of the Global Repatriation Market • to delimit the contours of the FIAT-IFTA Repatriation Department
Agenda Introduction and Official Opening of the Repatriation Conference Mr. Gus Nichols FIAT-IFTA President
Presentation of participants and report of the First Repatriation Meeting in Colombia, April 2011
Mr. Dirk Van Vuure Jr. Panel chairman
Operational Considerations, development of Standards and the role of the IATA Mr. David Brennan Head of Cargo Safety & Standards of IATA
Handling of Human Remains
Mr.Paulo Carreira General Director Deputy SERVILUSA Portugal
China Repatriation Market Dr Max Zhou China Funeral Association
Repatriation: The Irish Experience
Mr. Pearce Mullarkey Funeral Director Repatriation at Fanagans Funeral Directors
FIAT-IFTA International Document Repatriation Human Remains Mr. Emerson de Luca, Operation Director ALBIN International Repatriation UK
PANEL on the outlines of a Market Future Chaired by: Mr. Dirk Van Vuure Jr. President Van der Heden/IRU The Netherlands
Closing of the 2nd International Repatriation Meeting 6
Sponsors and Supporters HEADLINE SPONSOR
PLATINUM SPONSOR
SILVER SPONSOR
OTHER SPONSOR
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TANEXPO
International Funeral and Cemetery Exhibition BOLOGNA, ITALY - 28.29.30 MARCH 2014 TANEXPO is the world’s first and the most important rendezvous, where quality and innovation meet performing the most qualified and exclusive showcase. The largest trade event for decision-makers gathering, playing a key role in setting new trends and new standards in the funeral industry. Point of reference for the entire funeral and cemetery trade, it’s the most impressive exhibition chosen by buyers from 56 countries looking for the latest updates and solutions melt together with outstanding quality and Italian design.
WWW.TANEXPO.COM The Numbers s 16,800 professionals from 56 countries s 23,000 sq m exhibiting area s 200+ exhibitors Plus Points s Research & Design s Workshops and Meetings s Professional education
TANEXPORT
Italian Consortium of Funeral and Cemetery Products Manufacturers FUNERAL QUALITY MADE IN ITALY
WWW.TANEXPORT.IT
Italian quality products are universally recognized and appreciated all over the world for their typical values: innovation, research, style, design, creativity, materials and constructive techniques. TANEXPORT quality brand means an absolute guarantee of the highest standards and the best cost-effectiveness. Funeral furniture, cemetery funeral art, funeral cars, coffins and all relevant accessories, cinerary urns, cremation equipment, photoceramics, marbles and granites, sanitary products and equipment, IT and professional services. The TANEXPORT Consortium represents the most wide and qualified offer of the funeral and cemetery industry, gathering the leading Italian Manufacturers whose common skills are professionalism, expertise and competitive quality-price ratio.
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Facultatieve Technologies gives advice and support on the whole cremation process. Our product range is extensive and we are therefore able to supply the ideal product in any situation. Facultatieve Technologies provides excellent support and maintenance services anywhere in the world.
Your partner in technical development! Facultatieve Technologies - being a member of ‘the Facultatieve Group’ with over 130 years of experience in cremation - is an international market leader in the design, construction and maintenance of cremators and incinerators and can supply reliable and fully automated equipment through its offices located in the Americas, China, the Czech Republic, France, Germany, the Netherlands and the UK as well as through a world-wide network of agents. Our products meet the most stringent environmental legislation.
FT II / FT III
Filter
Minimaster
Maximaster
Model 2
Model 3
Model 4/4b
Model VP500
FT I
Facultatieve Technologies has been building and installing filter equipment for crematoria in Sweden, Italy, France, Germany, Belgium, Switzerland and The Netherlands since 1995. We are happy to assist with any requirements. Visit our website to see our reference list or contact us directly with any specific enquiry.
Let us show you how you may benefit from our advice and support.
High Speed Cremulator
FT II
FT USA
Ash Transfer Cabinet
FT III
www.facultatieve-technologies.com your partner(E)2012-A5.indd 1
25-05-12 09:5
HYGECO INTERNATIONAL - 20, Boulevard de la Muette - BP 64 - 95142 GARGES LES GONESSE Cedex TEL : + 33 1 34 53 40 60 - FAX : + 33 1 39 86 34 00
H y g e c o I n t e r n a t i o n a l i s p a r t o f ‘ t h e Fa c u l t a t i e v e G r o u p ’
9 www.hygeco.com - shop.hygeco.com
Social Programme Belfast Field Trip Friday 22 June 2012 The field trip to Belfast will include either a trip to the famous Titanic Belfast or some delegates have chosen to visit Funeral Services Northern Ireland located on the Newtownards Road This is followed by lunch at Belfast City Hall. A visit to Friar’s Bush Historical Cemetery will take place after lunch. Coach Departures Radisson St Helens Hotel: Stauntons-on-the-Green: Fitzwilliam Hotel: Radisson Royal Hotel: Coach Return to all Hotels:
07.40 07.50 07.55 08.00 17.00
Opening Ceremony And Reception Glasnevin Museum And Cemetery Friday 22 June 2012 The Opening Ceremony and Reception will take place in Glasnevin Museum and delegates will be taken on a private tour of the Cemetery. Coach Departures Radisson St Helens Hotel: Stauntons-on-the-Green: Fitzwilliam Hotel: Radisson Royal Hotel: Coach Return to all Hotels:
18.15 18.30 18.35 18.35 21.30
Please bring a warm jumper and a waterproof jacket for the tour of the Cemetery
Banquet Dinner And Flag Ceremony Mansion House Dublin Saturday 23 June 2012 A once-in-a-lifetime experience of Irish music and dance in the historical setting of the Round Room at the Mansion House. Pre-dinner drinks will be served on the Balcony of the Round Room, followed by dinner in the splendour of the Round Room. After dinner, guests will be blown away by a Riverdance-type show. The Mansion House is in Dublin City Centre and within walking distance of the city centre Convention Hotels Evening Dress Coach Departure Radisson St Helens Hotel: 19.10 Radisson Royal Hotel: 19.25 (limited spaces for delegates with mobility difficulties only)
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SIGHTSEEING TOURS AND GOLF AT THE K CLUB Introduction to Dublin City Half-Day Open Top Bus Tour Thursday 21 June 2012 This exciting tour will take in famous sites such as the historical landmarks of Trinity College and Christchurch Cathedral, Dublin’s famous Georgian townhouses and squares. Enjoy this welcome introduction to the sights and sounds of Dublin and our world renowned warm welcome! Coach Departure from the Radisson Royal Hotel at 14:30 (2 hour tour) €30 per person
Glendalough & the Garden of Ireland – Day Tour Saturday 23 June 2012 View the beautiful green landscapes Ireland is famous for with a full day tour to County Wicklow, the Garden County of Ireland. This tour will start at Glendalough, one of the most visited places in Ireland. The tour will follow on to the beautiful Powerscourt House & Gardens where delegates will first enjoy lunch. Powerscourt is Ireland’s most famous House and Gardens. Following lunch, a tour of Powerscourt Gardens & Waterfall will be offered. Delegates will also have time to shop in the famous Avoca Store before departing for Dublin. Please wear appropriate footwear and bring rainproof clothing. Coach Departure from Dublin Castle at 09:30 Return Dublin Castle at 17.00 €75 per person
Golf or Spa Day at The K Club Sunday 24 June 2012 Play the famed Palmer Ryder Cup Course Designed by Arnold Palmer The Palmer Ryder Course is, quite simply, one of Europe’s most spectacular courses. It charms, it entices and invariably, brings out the very best in your game. Green Fees Tea/Coffee on arrival with a bacon bap Complimentary Taylor Made Club Hire Complimentary Bucket of Balls on our Range Complimentary Goodie Bag 3 Course Buffet Dinner Return Coach Transfer from Dublin Transfer from the Radisson Royal Hotel at 10.00 €180 per person
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One Hour K Spa Massage or one Hour K Spa Facial with a Rasul Treatment Fruit and Juice or Light Lunch on arrival One Hour K Spa Massage or One Hour K Spa Facial Complimentary Rasul Treatment Avail of the Luxury K Spa Facilities 3 Course Buffet Dinner Return Coach Transfer from Dublin Transfer from the Radisson Royal Hotel at 10.00 €180.00 per person
GENERAL INFORMATION ACCOMMODATION
SIMULTANEOUS TRANSLATION
All changes to accommodation reservations must be made through Conference Organisers at the Convention Registration Desk. Delegates must settle any extra charges, i.e. room service, directly with the hotel on departure.
The official language of the Convention is English. Simultaneous translation to Spanish will be provided during the Repatriation Meeting on Thursday 21 June. Simultaneous translation to Spanish and Chinese will be provided during the Convention Sessions on Saturday 23 June.
CERTIFICATES OF ATTENDANCE SLIDE PREVIEW ROOM
Certificates of Attendance have been included in each registered delegate’s convention satchel.
The Slide Preview Room is located in the VIP room, beside the Registration Area, and will be open on Saturday 23 June from 08.00 – 16.00. All speakers should make contact with the Audio Visual Aids technician as soon as possible after registration and, in any case, no later than 2 hours before their presentation.
COFFEE BREAKS Coffee and tea will be served during the official coffee breaks outside the Convention Hall. INSURANCE
AUDIO RECORDERS AND CAMERAS
The Irish Organising Committee, or its agents, will not be responsible for any medical expenses, loss, damages or accidents during the Convention. We recommend that delegates insure themselves for medical and cancellation charges.
The use of personal recorders and cameras is not permitted during sessions. WEATHER Influenced by the Gulf Stream, Ireland has a mild temperate climate with summer temperatures generally ranging from 14 to 16 degrees Celsius (60-70 degree Fahrenheit). The temperatures in spring and autumn are generally around 10 degrees Celsius (50 degree Fahrenheit) and in winter between 4 and 7 degrees Celsius (30-40 degree Fahrenheit).
INTERNET FACILITIES Wireless Internet access is available throughout the Radisson Royal Hotel and Dublin Castle Conference Centre. MOBILE PHONES Delegates must switch off their mobile phones in all meeting rooms during sessions.
1. Radisson Royal Hotel 2. Dublin Castle 3. Buwells Hotel 4. Stauntons on the Green 5. Fitzwilliam Hotel 6. Mansion House 7. Fanagans Funeral Home on Aungier St.
Launch online
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LOCAL INFORMATION Shuttle BUS
AIRPORT TRANSFERS Dublin Airport is approximately 12km from Dublin Castle. A taxi from the airport to the city centre costs approximately €25. A private coaching company, Aircoach operates a service from the Airport every 15 minutes and stops at major city centre hotels. Aircoach also operates a service to the Radisson St Helens Hotel – the timetable is available at www.aircoach.ie. Dublin Bus (www.dublinbus.ie) operates a “747 Express” bus every 10 minutes to the city centre. Additional information on Dublin Airport and on public transport is available at www.dublin-airport.com.
Radisson St Helens Hotel Guests There will be a shuttle service from the Radisson St Helens Hotel on Thursday 21 June and Saturday 23 June. Thursday 21 June 08.00 Radisson St Helens to Radisson Royal Hotel 08.30 Radisson Royal Hotel to Radisson St Helens 09.00 Radisson St Helens to Radisson Royal Hotel
CURRENCY
09.30 Radisson Royal Hotel to Radisson St Helens
The unit of currency is the Euro. For visitors outside of the EU, Euro can be purchased at any foreign exchange department, at your local bank or at any bank in Ireland.
10.00 Radisson St Helens to Radisson Royal Hotel 10.30 Radisson Royal Hotel to Radisson St Helens 11.00 Radisson St Helens to Radisson Royal Hotel 11.30 Radisson Royal Hotel to Radisson St Helens 12.00 Radisson St Helens to Radisson Royal Hotel
BANKING Most banks open from Monday to Friday between the hours of 10.00 - 16.00. Each bank has one late opening day per week and all have bureau de change. ATM machines are widely available and most credit cards are widely accepted particularly Visa and MasterCard, as well as Cirrus and Maestro.
17.30 Radisson Royal Hotel to Radisson St Helens 18.00 Radisson St Helens to Radisson Royal Hotel 18.30 Radisson Royal Hotel to Radisson St Helens 19.00 Radisson St Helens to Radisson Royal Hotel 19.30 Radisson Royal Hotel to Radisson St Helens 20.00 Radisson St Helens to Radisson Royal Hotel
ELECTRICITY
20.30 Radisson Royal Hotel to Radisson St Helens
The electrical supply throughout Ireland is 230 volts (50 cycles). Plugs are 3-pin flat. Adapters are therefore required for 2-pin appliances. En-suite bathroom shaving points normally have 110 and 240 volt outlets for shaving appliances.
Saturday 23 June 08.00 Radisson St Helens to Dublin Castle 08.30 Dublin Castle to Radisson St Helens 09.00 Radisson St Helens to Dublin Castle
TIPPING
09.30 Dublin Castle to Radisson St Helens
In restaurants and taxis it is customary to add a gratuity of approximately 10% to the bill. In some restaurants Service Charge is already included in the bill as presented to the customer.
10.00 Radisson St Helens to Dublin Castle 10.30 Dublin Castle to Radisson St Helens 11.00 Radisson St Helens to Dublin Castle 11.30 Dublin Castle to Radisson St Helens
SHOPPING
12.00 Radisson St Helens to Dublin Castle
Dublin has two main shopping areas. Grafton Street is the more elegant district while Henry Street offers an opportunity for more economical shopping.
17.30 Dublin Castle to Radisson St Helens 19.10 Radisson St Helens to Mansion House via Radisson Royal 23.30 Dublin Castle to Radisson St Helens via Radisson Royal
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e t a d e h t e v Sa BOLOGNA
ITALY
INTERNATIONAL FUNERAL AND CEMETERY EXHIBITION
>> 23,000 sq m exhibiting surface >> 16,800 professionals >> 54 nations >> b2b meetings >> networking events
W W W.TA N E X P O.CO M
Italian Consortium of Funeral and Cemetery Products Manufacturers
Funeral quality made in Italy
www.tanexport.it
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