U.S. ARMY GARRISON WIESBADEN
HERALD UNION Dec. 19, 2019
herald-union.com
Coordinators keep housing shipshape Emily Jennings USAG Wiesbaden Public Affairs The U.S. Army Garrison Wiesbaden Housing Office is revamping its Housing Coordinator Program in response to feedback from residents.
“We want to open up the channels of communication,”said Donald Meyer, the garrison’s housing division chief. “We want to make sure we have clear and transparent communication with residents. We want to use this program for residents to have better quality of
life in housing.” One of the ways the housing team plans to accomplish their goals is to streamline the process and modernize the way they provide housing and housing services, Meyer said. Items on the list include moving
Garrison says ‘Dankeschön’ to partners The U.S. Army Europe Band and Chorus presents their “Ring the Bells!” concert Dec. 4 at the Wiesbaden Kurhaus. The annual concert is a gesture of appreciation from U.S. Army Garrison Wiesbaden to the city of Wiesbaden and other host nation partners. See story on Page 5.
Emily Jennings/ USAG Wiesbaden Public Affairs
Outdoor Rec Center nearly complete Karl Weisel USAG Wiesbaden Family and MWR
With a brand new facility set to open in February and a wealth of classes, trips and more planned, Wiesbaden Outdoor Recreation is gearing up for a bountiful New Year. “Right now we are looking to accept the keys for the new Outdoor Recreation Center in the first week of December 2019 and look forward to
having a grand opening on or around Feb. 20, 2020,” said Joseph Harris, Outdoor Recreation director. Harris said the grand opening will feature a ribbon cutting ceremony to mark the occasion and guided tours of the new facility. “The new Outdoor Recreation Center will provide all outdoor recreation equipment and staff in one central location,” Harris said. “This
will decrease waiting times for service and allow customers to receive all of their equipment from one location. “The new location will also have designated paintball fields for play days along with providing private/ military unit groups a place to host organizational events,” he said. Hunting, fishing and sports shooting enthusiasts will not be
See ‘Outdoor Outdoor Rec Rec’ on Page 12
some items from the Self-Help store to neighborhood centers for residents’ convenience, providing monthly training for building and area coordinators and one-on-one training for section
See ‘Housing’ on Page 2
American Indian Heritage honored Emily Jennings USAG Wiesbaden Public Affairs
Audience members learned about powwows and other facts about American Indian contributions in history during a National American Indian Heritage Month observance Nov. 26 at Tony Bass Theater. The month recognizes American Indians for their respect for natural resources and the Earth, having served with valor in our nation’s conflicts and for their many distinct and important contributions to the United States. The theme for this year’s observance was “Honoring Our Nations: Building Strength Through Understanding.” It was hosted by 2nd Theater Signal Brigade. Guest speaker Staff Sgt. Gregory Rosebluff, an aviation operations specialist with U.S. Army Europe G3 Aviation, from Muscowpetung Saulteaux First Nation in Saskatchewan, Canada, shared his experience participating in powwows as a dancer growing up. “The powwow is an important part of the
See ‘Heritage’ on Page 4
CONGRATS GRADS!
Twelve graduates were honored for earning their degrees. Page 6
STEMPOSIUM
Students get hands-on with engineering scenario. Page 3
WINTER WEATHER SAFETY
Find info on weather delays, snow removal and more. Page 8-9
NEWS & FEATURES Vol. XXII, No. 3 U.S. Army Garrison Wiesbaden Command Commander Col. Noah C. Cloud Command Sergeant Major Command Sgt. Maj. Christopher Truchon
Newspaper staff Acting Public Affairs Officer Anna Morelock, DSN 548-2002 Editor Emily Jennings, DSN 548-2004 Public Affairs Specialist Lena Stange, DSN 548-2003
HERALD UNION published by
The Herald Union, printed exclusively for members of U.S. Army Garrison Wiesbaden, is an authorized, unofficial Army newspaper published under the provisions of AR 360-1. Contents are not necessarily the official views of, nor endorsed by, the U.S. government or the Department of Defense. The editorial content is the responsibility of the USAG Wiesbaden Public Affairs Office. No payment is made for contributions. Everything advertised in this publication shall be made available for sale, use or patronage without regard to race, color religion, sex, national origin, age, marital status, physical handicap, political affiliation or any other non-merit factor of the purchaser, user or patron. This is a monthly newspaper published by AdvantiPro GmbH and printed by Oggersheimer Druckzentrum. Circulation is 6,000 copies. For display advertising rates: call Jaqueline Samad at (0631) 3033 5537, email ads@herald-union.com; Editorial offices are in Bldg. 1205 on Clay Kaserne. Address: USAG Wiesbaden, Herald Union, Unit 29623 Box 60, APO AE 09005-9623; Telephone: (0611) 143-548-2002; Email: army. wiesbadenpao@mail.mil; Home page: home.army.mil/wiesbaden.
Find our list of home-based businesses and learn how to become a garrison approved HBB at www. herald-union.com/ usag-wiesbadenapproved-homebased-businesses. Page 2
Herald Union
WebTrac provides features for patrons Karl Weisel USAG Wiesbaden Family and MWR
Wiesbaden Family and MWR offers a wide range of programs and services. Sometimes keeping up with the latest opportunities can be challenging. While most people are familiar with MWR’s website and social media platforms — Facebook, Twitter, Instagram and Flickr — newcomers, in particular, may be unaware of the resources available through Wiesbaden Family and MWR’s online Webtrac resources. “We try to make it easier for the customer with WebTrac,” said Jeremy Tice, MWR functional administrator, explaining that the online interface provides details on upcoming activities and ongoing programs while allowing patrons to register and pay for them online.
“WebTrac is a browserbased user interface that allows customers to access our RecTrac database,” Tice said. “RecTrac is the software that MWR uses in all of our facilities for all aspects of our business — from purchasing a coffee at the WEC to getting an oil change at Auto Skills or signing up for a Duathlon at the fitness center. Everything is tracked through RecTrac. “WebTrac (part of RecTrac) enables our customers to go online and complete transactions without having to physically go into one of the facilities,”he said.“This includes Outdoor Recreation trips and rentals, hunting and fishing classes, fitness passes, tickets for Amelia Earhart Playhouse performances and much more.” Patrons may have a WebTrac account already, even if they
are unaware of it, he said. “A WebTrac account is automatically created for every household that is created in one of our facilities,” he said, explaining that once a household is registered at one MWR facility or online, members of that household can sign up and pay for events at any Wiesbaden Family and MWR facility or online using WebTrac. “We are always working to tweak and expand what is available online. Oil change appointments at the Auto Skills are something new that have been active for a couple of weeks. Within the next month or so, we will have UTAP appointments available as well.” Activities that feature the online registration and payment options are identified by the “Sign up” link under calendar events on the Wiesbaden
HOUSING Continued from page 1 coordinators, updating the garrison website (home.army. mil/wiesbaden) with housing policies and a revised Housing Handbook and publishing a housing newsletter. The highest-ranking member in a building, area or neighborhood is designated as building, area or section coordinator. These leaders will be in charge of answering residents’ questions, coordinating cleaning schedules, acting as a liaison with the housing office to get deficiencies fixed and communicating projects in the area that may affect residents. Neighborhood centers, which bring housing staff to each housing area, cater to all neighborhoods, except Clay Kaserne. A neighborhood
Annual mousetrap races
Emily Jennings/Herald Union file
center on Clay is planned for the summer. The Housing Office is looking to hire spouses who live in the neighborhood to work in the center. Openings are posted on usajobs.gov. As an area coordinator for Hainerberg Housing since March of 2017, Lt. Col. Bruce Hodges, a logistician with Headquarters Department
of the Army, oversees seven section coordinators and 49 building coordinators. Hodges oversees spring and fall cleanup and the cleaning of stairwells, yards and trash islands. He also keeps residents in his area up-to-date with periodic emails. During walks through the neighborhood, Hodges talks
Family and MWR website. Wiesbaden community members can find out about upcoming programs and services by reading InsideMWR magazine (published quarterly in print and online),the MWR Go monthly newsletter (online) and the MWR Weekly Highlights (online). All of these resources are available by visiting wiesbaden.armymwr.com or facebook. com/WiesbadenArmyMWR. Details about upcoming and recent events are also available on Instagram: wiesbadenarmymwr, Twitter: wiesbaden_mwr and Flickr: flickr.com/photos/wpao. Listeners can also find out about the latest MWR happenings by listening to AFN Wiesbaden, which features news and information about trips, classes, concerts, special events and lots more. to residents, answers questions and gets feedback, he said. As a result of feedback, he has been able to help address some residents’ concerns, such as getting crosswalks painted near the schools and getting street light bulbs replaced. As someone who has spent 20 years living in Army housing, including when he was a child, Hodges empathizes with the challenges military families face. “I know how hard it can be,” he said. “This is my chance to help other families – especially new families.” Although he often fields complaints from residents, Hodges said he enjoys serving in his role as area coordinator. “The best way to make a difference is to do something about it,”he said.“If we all pitch in a little bit, we can make this a great community to live in.”
Newcomers to the competition, the U.S. Army Garrison Wiesbaden Department of Public Works team won the 5th annual Mousetrap Race Car event held Dec. 4 at Wiesbaden Middle School. In total, 36 cars — 18 student cars and 18 entries from the community — participated in the event. Aukamm Elementary School students placed two cars in the final four for the second year in a row. The winner the past two years, the 4th Air Support Operations Group car, was also one of the four finalists this year. New this year was the Best Creative Design award winner, Wiesbaden High School. The event combines resiliency-building activities with science, technology, engineering and math curriculum. Photo courtesty of Peter Witmer/School Liaison Officer
Dec. 19, 2019
home.army.mil/wiesbaden
NEWS & FEATURES
Students think outside box at STEMposium Emily Jennings USAG Wiesbaden Public Affairs
After a coronal mass ejection, which delivered a heavy dose of radiation from the sun and left much of northern Europe without electricity, dozens of future engineers, scientists and mathematicians put their heads together to develop a disaster recovery plan in a scenario that would test their skills and give them a unique hands-on learning experience. High school students from across the Department of Defense Education Activity Europe gathered for the annual STEMposium Dec. 2 through 6 at the DJH Jugendherberge Wiesbaden. The goal of the STEMposium was to engage students who are underrepresented in science, technology, engineering and math-related careers so they may better pursue opportunities in STEM education, according to organizers.
Students were placed in one of seven categories: Robotics engineering, computer simulations, power engineering, environmental engineering, biotech engineering, disaster response engineering or a video team that documented the event and streamed videos on social media. During the event, students learn from each other and do their own research to find solutions to problems, said Marsha McCauley, STEMposium project officer, who is a science teacher at Sigonella High School in Sicily, Italy. “The idea is it’s not a lecture, so students have their computers out and can look things up and participate in a discussion,” she said. Sigonella Middle High School student Eliza Moore was pleasantly surprised by this structure. “I didn’t know if environmental would be something I’d be interested in; I thought we
were just going to sit there and they were going to lecture and we were just going to take notes, but they’re actually having us do labs and hands-on stuff, which is really exciting because I didn’t know what to expect and this is much better than I was anticipating,” she said. About half of the students in the robotics engineering group had experience in robotics, said Noel Ramos, mentor and robotics engineering teacher at Rota High School in Rota, Spain. So he paired them up with inexperienced students to build a remote controlled rover with an infrared sensor to detect radiation. The robot would also be able to deliver supplies and rescue people. He said the kids in the group who had never done robotics before picked up on it fairly quickly. “Everybody’s been really helpful,” he said of how the students were working together in the group. “There’s nice citi-
Emily Jennings/USAG Wiesbaden Public Affairs
Sigonella Middle High School student Eliza Moore discusses a disaster response scenario with a teammate during the Department of Defense Education Activity-Europe STEMposium Dec. 2 in Wiesbaden. zenship happening here.” Students in the power engineering group learned how to create aluminum air batteries, other batteries out of dirt, working windmills and other simple ways to create power. The biotech engineering group discussed using DNA to identify deceased victims of a train accident in the scenario.
The computer simulations group used Python programming language to analyze data and detect patterns in people affected by radiation. Environmental engineers conducted soil, water and air testing to identify problems before coming up with solutions. Each team had access to a maker lab, which included 3D printers, hot glue guns, woodworking tools and duct tape. Moore said she appreciated the opportunity to meet other kids with different backgrounds and experiences. “I like that they put us around kids from different schools,” she said. “It gives us a great opportunity to meet people. My teammates are from all over Europe, and I’m getting to talk to them and learn what kind of ideas they have.” See videos at facebook.com/ STEMposiumDoDEA. See more pictures at dvidshub.net/ usagw.
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NEWS & FEATURES NBC News London crew interviews Soldiers
News flash
NBC News London correspondent Kelly Cobiella (left) interviews Chap. (Maj.) Troy Morken, chaplaincy resource manager with the Religious Support Office, and his family about how military families spend Christmas abroad. The news team spent an afternoon with Soldiers and their families to gather material for a news report that will be broadcast on Christmas Day.
Upcoming holidays
Community members should be aware of the following U.S. federal and training holidays, which may affect garrison frontdoor services. Dec. 23 — Half-day schedule for Soldiers Dec. 24 — Half-day schedule for Soldiers Dec. 25 — Christmas Day Dec. 26 — Half-day schedule for Soldiers Dec. 27 — Training holiday Dec. 30 — Training holiday Dec. 31 — Half-day schedule for Soldiers Call before you go on U.S. and training holidays. Find the garrison phonebook at home.army.mil/wiesbaden. For holidays, go to www.eur.army.mil and click the “Community” tab, then click “Training Holidays.”
Post office holiday hours
From Nov. 4 to Dec. 21, the post office mailing out window (finance) will be open from 11 a.m. to 5 p.m. Monday to Saturday. From Nov. 4 to Jan 11, the package pickup will be open from 11 a.m. to 5:30 p.m. Monday to Saturday. Additionally, the package pickup window will be open from 8 a.m. to 4 p.m. Dec. 24. The post office will be closed on Christmas and New Year’s.
Nadine Bower/ USAG Wiesbaden Public Affairs
Christmas and Chanukah Protestant Christmas Eve Service Hainerberg Chapel Dec. 24 at 7 p.m. Limited childcare and light refreshments.
Holiday closures
Some garrison and tenant units will experience holiday closures in addition to the federal holidays. The vet clinic will be closed Dec. 20, 24, 27 and 31. Follow us on Facebook at “Garrison Wiesbaden” for more up-to-date holiday closures and schedule changes or click “Holiday Closures” under the “Contact” menu at home.army.mil/wiesbaden.
Christmas tree pickup
Aukamm, Crestview and Hainerberg residents should place their trees out on the curb no later than Jan. 5, 2020 for Jan. 6 pick up. Clay and Newman Village residents should place their trees on the curb no later than Jan. 9, 2020 for Jan. 10 pickup. For residents that miss the pickup window and units in barracks, the Recycling Center will have a disposal area available during opening hours. To accommodate residents, the Recycling Center will be open from 9 a.m. to noon Jan. 11, 2020. As a final option, every housing area has an assigned bio waste day, weekly. Residents can place their trees on the curb with the bio waste on the day correlating to their neighborhood. Christmas trees should not be placed in dumpsters or trash islands.
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HERITAGE
Continued from page 1 way of life for Native Americans,” he said. “A powwow is an amazing celebration, usually three days in length that features drum group singing and the men, women and children dancers from different dance categories that compete to the music.” Powwows are famous for their pageantry of colors and dance, which have been adapted and changed since their beginnings into a bright, fast and exciting celebration for Native Americans and visitors alike, Rosebluff said. “Throughout these gatherings, culture and traditions are passed down from generation to generation,”he said. He went on to describe the powwow setup as a series of large circles. The center circle is the dance arena. And just outside of the dance arena is a larger circle consisting of the drum groups and sitting areas for the dancers, families and spectators. Outside of all these circles are vendor booths for food, music, jewelry and other souvenirs.
Dec. 19, 2019
Celebrate the Festival of Light Menorah Lighting at 4:27 p.m. Dec. 22 in front of the Clay Chapel. Catholic Christmas Services Hainerberg Chapel Dec. 24 at 3:30 p.m.: Carol service, Dec. 24 at 4 p.m.: Vigil Mass, Dec. 25 at 10 a.m.: Christmas Mass, Jan. 1 at 10 a.m.: Mass of Solemnity of Mary.
Drum groups are an important part of a powwow and come from different tribes from all over North America, with each group having its own special name. “Growing up in the powwow circle has made a significant impact on my life,” Rosebluff said, describing how he and his family traveled all over the U.S. and Canada to dance. He told of a number of older family members who were war veterans. As time went on he didn’t see any younger military members participating in powwow grand entry ceremonies. “It was at this time that I made the decision that at some point in my life I would enlist,” he said. “I wanted to serve as a way to honor my family and our great deceased warrior veterans. In return, by doing so I have also been able to serve our great country. Being a proud Native American and growing up in the powwow circle is what directly contributed to me serving as a Soldier in the United States Army. Being a Native American Army Soldier gives me an even greater pride.”
Sgt. Leo Jenkins/AFN Wiesbaden
Staff Sgt. Gregory Rosebluff, aviation operations specialist serving with U.S. Army Europe G3 Aviation, from Muscowpetung Saulteaux First Nation in Saskatchewan, Canada, shares information on powwows and his experience participating in them as a dancer growing up, during a National American Indian Heritage Month observance Nov. 26 at the Tony Bass Theater.
home.army.mil/wiesbaden
NEWS & FEATURES
Garrison says ‘Dankeschön’ to partners Emily Jennings USAG Wiesbaden Public Affairs
The U.S. Army Europe Band and Chorus presented their “Ring the Bells!” concert Dec. 4, 2019, at the Wiesbaden Kurhaus as a gesture of appreciation from U.S. Army Garrison Wiesbaden to the city of Wiesbaden and other host nation partners. “Every year our community looks forward to gathering at this holiday concert to share in the joy of the season,” said Garrison Commander Col. Noah Cloud, whose daughter, Sophia, translated his remarks to German for the audience. “The concert not only brings us beautiful music, but it also brings us together and unites us as a community in this building for a few hours as we put the cares of the world aside. And together, we allow our hearts and minds to be uplifted as we listen and turn our thoughts to what matter the most – our God, our family, our friends and our community.” Maj. Gen. Joe Jarrard, USAREUR deputy commanding general for Army National Guard, talked about the
home.army.mil/wiesbaden
link between German and American Christmas traditions, such as the advent calendar, certain carols, Santa Claus and Christmas trees. “Christmas is such a special time of year, especially here in Germany,”he said. “In the United States, we have many Christmas traditions that are actually your traditions. They originated here, and it is particularly enjoyable for us as Americans to experience them while living here in Germany. The most recognizable German Christmas tradition is of course the Tannenbaum. …these trees are a beautiful reminder of the intersection of our cultures. “Tonight we celebrate our friendship during this special holiday season,” he said. Band members came down from the stage into the audience, the Grinch and Santa Claus both made appearances, and the garrison’s own Command Sgt. Maj. Christopher Truchon took a turn conducting. The band played favorites such as “Silent Night,” “Have Yourself a Merry Little Christmas,” “You’re a Mean One,
Emily Jennings/USAG Wiesbaden Public Affairs
The U.S. Army Europe Band and Chorus presents their “Ring the Bells!” concert Dec. 4 at the Wiesbaden Kurhaus. The annual concert is a gesture of appreciation from U.S. Army Garrison Wiesbaden to the city of Wiesbaden and other host nation partners. Mr. Grinch” and “Santa Claus is Comin’ to Town.” Wiesbaden Lord Mayor Gert-Uwe Mende thanked everyone for the concert and wished everyone a joyful Christmas and Happy New Year. “Americans here in Wiesbaden — no
Dec. 19, 2019
matter if they are Soldiers or civilians — are not only guests, but also friends and part of the community,” he said. “They are all Wiesbadeners, spending their holidays here in Wiesbaden, far away from their home — but in their ‘Home in Germany.’”
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NEWS & FEATURES
Graduates recognized at USAG Wiesbaden Emily Jennings USAG Wiesbaden Public Affairs
Twelve graduates were recognized during the fifth Wiesbaden Education Center Graduate Recognition Ceremony Nov. 21 at the Clay Kaserne Chapel. Sgt. Trevor M. Gardner played bagpipes, and VIP representatives from all four Education Center schools attended. Keynote speaker Janice Keller, director of student initiatives and support with the University of Maryland Global Campus Europe in Kaiserslautern, Germany, congratulated the graduates. She spoke about the 70-year history of UMGC providing education for Soldiers, family members and civilians stationed in Europe and commended the graduates for their hard work and sacrifices. “There are three things that help you achieve and get you where you are today,” she said. “First one is your attitude. The second is that you’re always moving forward and (third) you’re never giving up.” Student speaker Master Sgt. Iquinette L. Candler, who was recognized for the achievement of her bachelor’s degree, told attendees about the “long and
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Emily Jennings/USAG Wiesbaden Public Affairs
Student speaker Master Sgt. Iquinette L. Candler addresses the audience at the fifth Wiesbaden Education Center Graduate Recognition Ceremony Nov. 21 at the Clay Kaserne Chapel. sometimes rough road” from where she began her educational journey, through several degree changes, the death of her mother and the birth of her child. She originally set out to be a social worker, then changed to psychology, then transportation management. Her mother, on her deathbed, made
Dec. 19, 2019
a final request that she finish school. “She knew how much this meant to me because she spent long distance days and nights helping me with papers and rushing me off the phone to ‘get back on your studies,’” she said. “In the following weeks ahead, I knew I had to finish my degree,” she
said. “I made a promise to my mom.” She took a previous command sergeant major’s advice and put her educational goals on the refrigerator “as a reminder that the same way I need to feed my stomach, I also need to feed my brain with knowledge.” A few months following her mother’s passing, Candler learned she was pregnant. She continued classes until a couple of weeks before she delivered. Just when she thought things were finally getting easier for her, she made the promotion list and had to pick up and move. “Despite taking classes through many challenging times to include during deployments through three degree changes, an MOS change and many other life encounters, one thing is certain: I never gave up,” she said. She addressed her fellow graduates, saying, “No matter what you have going on in your life, you can achieve anything with determination and dedication.” See the list of degree recipients at https:// www.dvidshub.net/news/353700/graduates-recognized-recognition-ceremonywiesbaden.
home.army.mil/wiesbaden
NEWS & FEATURES
Community notes New Year’s Eve Party
The Wiesbaden Entertainment Center will host a New Year’s Eve celebration with activities for families including: Party favors at the door for young and old, free Cosmic Bowling all night (shoe rental $1.50), fruit juice for children at midnight and free finger foods from 8-11 p.m.The WEC Lounge will host a party for adults ages 18 and above including: Party favors, live video DJ, champagne toast at midnight and free finger foods from 8-11 p.m. Prices for the New Year’s Eve Party from 8 p.m. to 3 a.m. are: Presale adult — $13.75 each; Presale child ages 6-14 — $9.50 each; Presale six adults group ticket — $11.50 each; Presale 10 adults group ticket — $10.75 each; Presale family special two adults, one child age 6-14 — $36; Presale family special two adults, two children (6-14) — $45; Presale family special two adults, three children — $52 (each additional child with family $5); Children under age 5 — free. At the door tickets will be: $16.75 for adults; $12 for children ages 6-14; and free for children under age 6. For more information visit Wiesbaden. ArmyMWR.com.
Service at (0611) 143-548-9201 20 and 21, and Jan. 10, 11, 17 and Preschool Story Time 18 at 7 p.m.; and Jan. 12 and 19 Children up to age 6 are in- for more information. at 2 p.m. Purchase tickets at the vited to the Wiesbaden Library Play Morning playhouse or Wiesbaden Arts and on Thursdays at 10 a.m. for a fun Play Morning is a play group Crafts Center. hour of stories, crafts and songs. for children ages 12 months to Basic car care class 3 years that meets Fridays from Host Nation Learn basic car maintenance 10-11:30 a.m. in Building 7780 Orientation at the Wiesbaden Automotive Army Community Ser- in Hainerberg Housing. Call Skills Center from 10:30-11:30 vice sponsored Host Nation (0611) 143-548-9201 for more a.m. Jan. 12, 2020.Topics include Orientation is a great way for information. checking fluids, jump starting your vehicle, changing a tire, newcomers to learn about Ger- Auto Skills can help The Wiesbaden Automotive proper tire pressure and oil man culture, language, public transportation, and tips about Skills Center on the north side changes. Cost is $15. Call (0611) living in our community. Host of Clay Kaserne offers a wide 143-548-9817. Nation Orientation is held every variety of services including a Guided meditation Tuesday from 9 a.m. to 5 p.m. at wheel alignment service, tire This guided meditation class the Wiesbaden Entertainment pressure monitor system repair, will help you reduce stress, conCenter. Call Army Community basic maintenance class for trol anxiety, lengthen attention span and improve emotional health. The class meets from 6-7:15 p.m. Jan. 15, 2020, at the Wiesbaden Sports, Fitness and Outdoor Recreation Center. Cost is $10. Call (0611) 143548-9830.
spouses and more. Stop by to find out about these services or to work on your own vehicle. Call Call (0611) 143-548-6679.
Guitar, bass lessons
Enjoy individual electric and acoustic guitar lessons or electric bass guitar lessons for adults at the Wiesbaden Arts and Crafts Center. Beginners are a specialty.The fundamentals, music reading, music theory and information about the music business are included in the course. Lessons are 30-minutes long and generally available from 2-4 p.m.Tuesday through Friday. Call (0611) 143-548-9838.
‘Blue Door’
The Amelia Earhart Playhouse invites play-goers to this dramatic exploration of the male African-American experience. “Blue Door” is about a college professor coming to terms with his personal and cultural identity. Performances are at 7:30 p.m. Jan. 31, Feb. 1, 14, 15, 21 and 22; and 2 p.m. Feb. 2, 16 and 23 Purchase tickets at the playhouse Toddler playgroup A toddler playgroup meets or Wiesbaden Arts and Crafts from 10-11:30 a.m. Jan. 10 and Center. 24, 2020, at the Army Commu- Budgeting for Baby nity Service cafeteria. The free Get some tips from the playgroup is for children ages financial professionals during 1-4. Call (0611) 143-548-9201 this Army Community Service for more information. Financial Readiness class — Budgeting for Baby: Financial Credentialing The Wiesbaden Education Planning for New Parents — on Center will host briefings on the Jan. 21, 2020, from 10:30 a.m. Army Credentialing Program to noon in Building 1023 West, to address eligibility, funding Room 007 on Clay Kaserne. options, Army Cool’s role and Sign up by calling (0611) 143the application process. Attend 548-9201. a briefing Jan. 7, 2020, Feb. 4, Baby Story Time 2020 or March 10, 2020 to learn Come to the Wiesbaden more about the program and Library for Baby Story Time how it can help with achiev- on the fourth Wednesday of the ing education and career goals. month from 10-10:30 a.m. — for For more information, call children from birth to age 3 along (0611)143-548-1302 or email with their caregivers. usarmy.wiesbaden.imcom-europe. There’s an artist in list.education-center@mail.mil. everyone
‘Beauty and the Beast’
The Wiesbaden Arts and The Amelia Earhart Playhouse Crafts Center offers art classes presents “Disney’s Beauty and the on Tuesdays and Saturdays. Call Beast”with performances on Dec. (0611) 143-548-9838 for details.
home.army.mil/wiesbaden
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Know what to do in the
USAG Wiesbaden Public Affairs Generally, reporting delays or closures are made early in the morning. Official weather reports are received around 11 p.m. and 4 a.m. Closure or reporting delays will be announced soon after. Community members can expect a notification on the Garrison Facebook page, through the Alert messaging system and AFN 103.7 FM. When in doubt, always default to the most recent updates, whether on the Garrison Facebook page or the IMCOM-E Road Conditions website. If the road conditions are reported as Amber as of a certain time, and haven’t been updated since then, that is the most recent condition to report.
Road conditions
Current on-post road conditions can be found at https://home.army.mil/roads/, which can be easily accessed from the garrison website, home.army.mil/wiesbaden.
Road condition statuses
When driving a vehicle, Green, Amber, Red and Black are used to identify road conditions on U.S. Army installations and to determine dispatch procedures for government vehicles. Drivers should always take into account their individual driving experience before heading out. Those who live off post should use local weather resources to determine driving conditions off post.
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Green: Ideal road conditions on post exist. Drivers will observe normal precautions and speed limits. Amber: Packed snow or slush with a depth less than four inches or ice accumulation exists. Plan for increased driving times and hazardous road conditions. Driver experience will be considered when dispatching vehicles under Amber conditions. Red: Only mission-essential and emergency-essential vehicle dispatches are authorized. Drifting snow between four and eight inches and/or sheets of ice exist. Black: Only emergency-essential vehicle dispatches are authorized. Heavy snow drifts with more than eight inches or extreme ice sheets exist.
Installation closure
Driver experience should be taken into consideration during inclement weather. If you feel the road conditions near your home are hazardous, contact your unit leader or supervisor for guidance.
During inclement weather, the garrison commander makes the decision to close the garrison or delay reporting times on behalf of the entire installation. If you are uncertain, contact your chain of command.
The garrison commander’s decision to close the installation or delay reporting applies to non-essential civilian personnel. Military personnel can be impeded by the absence of civilians, but, military personnel remain under the authority of their military chains of command. If you are unsure whether you should report, contact your chain of command for clarification.
Mission-essential civilians
Essential personnel should have their status noted in their position description. If you are unsure, contact your supervisor for clarification.
Roads near my home
Delayed start for tenant units
Personal decision to not travel
School closures
If the garrison commander decides to close the garrison or delay start time due to inclement weather, your supervisor or chain of command can still provide mission guidance to account for your duty hours. Outside of a garrison ordered delay or closure, if you feel your local conditions are too hazardous for you to report, contact your chain of command.
Dec. 19, 2019
School delays and closures are not a school decision. School closure decisions are included in the post closure or delay decision, made by the garrison commander prior to school buses beginning their routes at 5:30 a.m. If school is closed or delayed, it will be announced through the Alert mass notification system, the garrison Facebook page and AFN Wiesbaden 103.7FM.
home.army.mil/wiesbaden
e event of snow and ice School buses
During inclement weather, if your child’s school bus does not show up at the expected time, it is recommended to not wait longer than 30 minutes. Please consider your individual situation, keeping the safety of your student in mind. Remember, parents should not leave younger children unattended at bus stops. Always comply with child supervision guidelines. In addition, further caution by parents is recommended during inclement weather. Additionally, parents may call the school or DoDEAE transportation office (0611) 705-337-2251 to check the status.
School absences
All student absences are considered on a case-by-case basis. School buses exercise extreme caution in all situations, particularly those involving inclement weather. Sponsors may be aware of situations and circumstances and apply common sense in their situation for the safety of their children. The school will be notified if your child’s bus is running late. In these cases, the child will not be considered tardy.
Local German weather reports
German local TV stations: Hessischer Rundfunk (HR) and SWR RLP tend to broadcast local information on the area around Wiesbaden. However, they may not broadcast immediate information outside of their local newscast.
German local radio stations: Local radio stations such as Hitradio FFH (frequency 102.0 or 106.9) Hessischer Rundfunk/HR (frequency 94.4, 98.3, 96.7, 93.1, 89.3, 91.1, 102.5, 97.2) SWR (frequencies between 87.5 and 108.0) and Rockland Radio (frequency 107.9) are good sources for information such as local weather alerts and road conditions for German speakers. Online media: www.hessenschau.de and www.esweverkehr.de may have current information on local weather and road conditions.
Weather reports in English
AFN Wiesbaden, 103.7 FM, begins broadcasting weekdays at 6 a.m. AFN Wiesbaden will also announce closures and delays, based on information received from the garrison.
On-post shuttle
Deviations to the shuttle bus route will be posted on the garrison Facebook page.
Host nation public transportation
The public transportation system’s website, www.rmv. de gives information on current public transportation delays, but may not always be up-to-date, depending on the situation. RMV also offers a phone application that may provide information.
Snow and ice removal on post
According to the Housing Office handbook,“In snowy weather, residents are responsible for the removal of snow and ice from entrance areas, steps, porches, driveways and sidewalks in the front and rear of their buildings and will clear walkways daily. Snow and ice on entrance areas and walkways shall be removed no later than 7 a.m. Snow shovels and salt and sand are available at the Self-Help Store. Snow and ice shall be removed prior to sprinkling salt.”
De-icing agent for off-post use
Hardware stores such as Bauhaus, Hornbach or OBI sell approved de-icing agents and can answer most questions about them. Generally, most German states and cities prohibit the use of salt on the sidewalks. If you use salt, you may face a fine, depending on where you live.The approved materials for sidewalks are abrasives, such as sand or “Streugut.” Always contact the local German emergency services right away (112 – fire department and ambulance or 110 – Polizei) if you get injured after slipping and falling off post during inclement weather.
Religious services
During Red or Black on-post road conditions, as determined by the IMCOM-Europe Road Conditions page, https://home.army.mil/roads/, religious services will be canceled in the interest of safety.
Herald Union file photo
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SPORTS & LEISURE
Sports & travel Fitness Resolution Take part in free workout sessions during the Wiesbaden Sports, Fitness and Outdoor Recreation Center’s Fitness Resolution Jan. 11, 2020, from 10 a.m. to 1 a.m. Pick up tips from the Army Wellness Center, try a protein shake, sample a chair massage or speak to a personal trainer.
Take off with BOSS
Wiesbaden’s Better Opportunities for Single Soldiers
program has several outings planned for January 2020. On Jan. 4, join BOSS for a trip to a local ice skating rink. On Jan. 11 BOSS heads to a local GoCart track. Laser Tag is on the schedule for Jan. 25. BOSS also hosts free movie nights, video game nights and board game nights at the Warrior Zone. Stop by the Warrior Zone in Bldg. 1214 on Clay Kaserne or call (0611) 143-548-9816 for details.
Fishing course Learn what you need to know to purchase your German Fishing License during Outdoor Recreation’s U.S. Forces German Fishing Course Jan. 9-12, 2020. Cost is $75 for adults and $25 for ages 10-15. Call (0611) 143-548-9830 or 9801.
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Change your life during this eight-week fitness and nutrition program that runs Jan. 13, 2020 through March
The Church of St. Augustine of Canterbury English speaking Episcopal church in the center of Wiesbaden (since 1864) Welcoming all nationalities & denominations.
Sunday worship (Holy Eucharist) at 10am including Sunday School & fellowship Wednesday Worship at 10.00 a.m. followed by Bible Study
UPCOMING SPECIAL SERVICES & EVENTS:
ch Herzli en! m
Saturday December 22: Blue Christmas Service 5:30 p.m. Tuesday December 24: Christmas Eve Family Worship and “Paper bag” Pageant 4.00 p.m. Tuesday December 24: Congregational Carol Singing 10.30 p.m. Tuesday December 24: “Midnight Mass” Candlelight Choral Eucharist 11.00 p.m. Wednesday December 25: Christmas Day Eucharist 11.00 a.m.
m Willko
Frankfurter Strasse 3 • 65189 Wiesbaden • 0611 30 66 74 www.staugustines.de • parish@staugustines.de
PFINGSTGEMEINDE WIESBADEN
APOSTOLIC PENTACOSTAL CHURCH
Service:
Sunday
11:00 AM
3, 2020. Workout sessions are on Mondays and Wednesdays from 6:30-7:30 p.m. Cost is $199 per person. Sign up at the fitness center or call (0611) 143-548-9801.
Ski/snowboard trips
Wiesbaden Outdoor Recreation holds trips in 2020 to Engelberg, Switzerland, Jan. 25, Feb. 29 and March 28; and to the Black Forest Jan. 11 and Feb. 1. Register at the Wiesbaden Sports, Fitness and Outdoor Recreation Center.
Hunting course
Wiesbaden Outdoor Recreation offers a U.S. Forces German Hunting Course Jan. 28 to April 18, 2020. Cost is $250. Call (0611) 143-5489801 for details.
Hunting and Fishing
Wiesbaden Outdoor Recreation offers a trip to Germany’s largest Hunting, Dog and Fishing Exhibition Jan. 30, 2020. Cost for the trip to the Dortmund exhibition is $45 for adults, $39 for children up to age 16.That includes round-trip transportation and entrance to the exhibition. Call (0611) 143-548-9830 or 9801.
Youth Rock Climbing
Middle School and High School age students are invited to get in some rock climbing on Fridays from 3:30-5:30 p.m. (weather permitting). All skill levels are welcome. Participants must be registered with Child and Youth Services. Call (0611) 143548-9341 to confirm attendance.
Opening Hours: Mon– Fri 9.30 –19.00 Sat 9.30 –18.00 Special arrangements possible
Gebr. Stern GmbH An den Quellen 3 65183 Wiesbaden Tel.: 0611-30 21 12 info@gifts-from-germany.com
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Dec. 19, 2019
home.army.mil/wiesbaden
NEWS & FEATURES
Employees recognized for length of service
In December, U.S. Army Garrison Wiesbaden employees were recognized for their length of service to the government. During the awards ceremony Dec. 3 at the Community Activity Center, almost 50 of those being recognized gathered to celebrate 1,025 combined years of service.
50 years
Bradley Provancha
45 years
Raul A. Rivera
40 years
Robert L. Doman Jr. Jesse C. Lynch Jr. Alberto J. Marquez Alfonso Moore Saraswathi Reddy Frank Reynon Reginald A. Stewart
35 years
Deangelo Bivins Hans-Dieter Hoehn Wolfgang Hoehn Abraham Howell Elizabeth A. Moore Thomas Stanke Jean-Connie Thomas
30 years
Marlene K. Balzer Joy M. Bothwell Asuman Contay Marcus Ebert
home.army.mil/wiesbaden
James Wesley Goins Rodney D. Hamilton Arthur L. Jones Ibrahim Khan Maria Anna Kraus Rainer Kreer Heinz Michael Lenz Bernd Link Michael Mueller Frank Nadler Guillermo M. Prados Heinz-Peter Schneider
25 years
William J. Kavanagh Lothar Kuehnel Ronald E. Locklar James Noel Mitchell Achim Rusche Stanford Ward
20 years
Volker Andre Orhan Bakan Osman Bakan Adriaan C. Eben Beverly L. Evans Andreas Hulsey Kay Kuttler Linda L. Mispagel Karen K. Sarul Bjoern Weirich Geraldine G. Wilson
15 years
Jean M. Chambers Joseph A. Conde Martina Engelhardt Sabine Fea Artur Fuchs Andreas Koehn
Erika Mill Karl-Heinz Neubert Klaus Schick Whitney T. Schindewolf Terese A. Toennies Ruben D. Wallace
10 years
Jennifer O. Alieff Tatiana Da Silva Lima Maria L. Diaz Sebastian Jansen Juergen Luebbe Kevin J. Miller Joann Dorothy Ogreenc Daniela Ruedesheim Thomas Schwertner Thomas Troschin Bernard Zisow
5 years
Barbara A. Barnett Brandon C. Brown John B. Dunbar III Markus Fiege William D. Flippin Yulia Floray Walter L. Grimes Corey L. Lewis Natascha Marcovitch Michael Muellner Jane M. Porto-Turner Amanda Nicole Ragsdale Adrian Ruehl Justin T. Vatcher Alexius Walker Joseph R. White
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WIESBADEN
PHOTO: Employees recognized for 40 to 50 years of government service cut a cake following the Dec. 3 ceremony.
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NEWS & FEATURES
Volunteer awarded for lifesaving action Lena Stange USAG Wiesbaden Public Affairs
Caitlin Brooks saved the life of a woman by applying her CPR skills at O’Hare International Airport in Chicago July 16. For this action, she was commended with the Red Cross Certificate of Merit Nov. 26 on Clay Kaserne. Passengers were deboarding when a woman collapsed in front of Brooks, who promptly assessed her and started administering chest compressions, said Christopher Bowen,American Red Cross station volunteer partner and speaker during the ceremony.The chest compressions saved the woman’s life.When Emergency Medical Services arrived, they took over and transported her to a hospital.
OUTDOOR REC Continued from page 1 disappointed in the many opportunities available through Wiesbaden Outdoor Recreation in 2020. “We’re (Wiesbaden’s Hunting, Fishing and Sports Shooting Program) considered the model for Germany,” said Al Klaver, the program’s manager. “Our program offers comradery and places to fish or hunt. “You can hunt all year round here for multiple species of deer (and other game),” he said. Newcomers to hunting or fishing in Germany must obtain the proper licenses. Outdoor Recreation helps in that endeavor by providing several classes during the year. Upcoming U.S. Forces German Fishing Courses are scheduled to be held Jan. 9-12,
The Certificate of Merit is the highest award given by the Red Cross to individuals who save or sustain a life using skills learned in a Red Cross Training Services course, Bowen said. Brooks has been a Red Cross volunteer for nearly a year, and — among other things — teaches CPR classes in Wiesbaden. “Definitely, it’s really important to be registered and certified in CPR as I tell all of the participants in the classes that I teach,” she said. “We also always give out the statistics that 85% of all heart attacks occur outside of a hospital. That is just a prime example of why it is so important to be CPR-certified. … It’s a great lifesaving skill. ”
April 2-5 and July 9-12, 2020. U.S. Forces German Hunting Courses will be conducted on Jan. 28 to April 18 and Aug. 4 to Oct. 24, 2020. “Those who complete the training to join their host nation counterparts are welcomed into an age-old tradition of helping protect resources while enjoying the sport and comradery,” Klaver said. Hunts often include traditional rituals such as the blowing of hunting horns to pay tribute to the bounty and to mark a successful hunt. “Hunters in Germany help serve as game wardens,”he said, “and assist in conservation of the animals and land. Once you graduate the course, you are ‘knighted’ into a guild/Jägershlag during a special ceremony.” Americans who join the fraternity (including men and women) of hunters in Germany
Karl Weisel/USAG Wiesbaden Family and MWR
Outdoor Recreation plans to open its new facility in February 2020 on Clay Kaserne North.
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Dec. 19, 2019
also have the opportunity to learn how to play a hunting horn for free from their host nation colleagues. “This in turn can help get you invited to participate in more hunts and functions,” Klaver said. “Your Jagdschein (hunting license) is good in all states of Germany, unlike in the United States where they are only valid in the state where they were issued,” he added. An Outdoor Recreation trip to Dortmund on Jan. 30, 2020, will take local hunting and fishing enthusiasts to the largest Hunting, Dog and Fishing Exhibition in Germany. “You can purchase items on the spot at a reduced price (at the exhibition),” Klaver said. Other features include having the chance to view the latest merchandise available (before hitting the stores) and connecting with agencies offering “trips to exotic places.” Community members will also continue to have plenty of opportunities to improve their marksmanship at the McCully Range during scheduled recreational shooting days and competitions. Upcoming recreational shooting days are scheduled for Jan. 25, Feb. 22 and March 14, 2020. “We’re trying to expand our archery program and want to add air rifles for ages 12 and over to give them some marksmanship and the ability to shoot with their parents,” Klaver said. Skiing/snowboarding day trips to Engelberg and the
Michelle Bailey, American Red Cross division manager, attaches a lapel pin to Caitlin Brooks’ shirt. Brooks received the pin, a medal and an American Red Cross Certificate of Merit Nov. 26 on Clay Kaserne for saving a person’s life. She successfully applied her CPR skills when a woman collapsed in front of her at O’Hare International Airport in Chicago July 16.
Black Forest are also slated for January, February and March. Community members are reminded that Outdoor Recreation offers a seasonal equipment rental program. “From now through April 1, skiers and snowboarders can rent all of their equipment for a flat rate of $199 (including a free edging and wax job),” Harris said. Outdoor Recreation has a full range of equipment available for rent ranging from full suspension mountain bikes to camping gear. “Outdoor Recreation offers two full-service maintenance and repair shops for bicycles, skis and snowboards,” Harris said, adding, “Both have top notch equipment and certified technicians providing seasonal services. “Outdoor Recreation will be introducing some new biking, canoeing and hiking programs, along with leisure travel trips to various locations throughout Europe,” he said. “We’ll also be adding more educational programs such as SCUBA and skydiving certification, along with Heli-Skiing, Mountaineering and Hut Hopping for small-sized groups. … Outdoor Recreation will continue to teach lifelong skills through a range of educational activities, classes and programs throughout the year. “Outdoor Recreation is looking to host Inflatable Play Days, along with Paintball Play Days on site at the new center. These will usually be on Saturdays to coincide with both adult
and Child and Youth Services scheduled sports programs,” Harris added. Units can continue to take advantage of Outdoor Recreation’s Warrior Adventure Quest Program. “This free program is offered to all U.S. Army units (platoonsized groups of Soldiers only) assigned to the U.S. Army Garrison Wiesbaden footprint that are deploying, returning from deployment or that have been in garrison for at least 22 months,” Harris explained. “This is a high-adrenaline program to help Soldiers become more resilient and is a great team-building activity while providing positive activities that help build unit cohesion and esprit de corps,” Harris said. “This program goes through a full five-step structured process from beginning to end with full military unit interaction and oversight.” Warrior Adventure Quest options include Paintball, Battle Ball, Mountain Biking, Hiking, Canoeing, Bouldering or Rock Climbing. For details on upcoming trips, educational classes, hunting and fishing opportunities and other Outdoor Recreation programs and services stop by the Wiesbaden Sports, Fitness and Outdoor Recreation Center on Clay Kaserne, call (0611) 143-548-9830 or -9801, or visit https://wiesbaden.armymwr.com/programs/outdoorrecreation.
home.army.mil/wiesbaden
NEWS & FEATURES
Report suspicious activity
Anyone concerned they may be targeted by burglars should contact Polizei or MPs
U.S. & GERMAN ATTORNEYS FULL SERVICE LAW FIRM
US & German Divorces • Support Issues Wills and Probate • Employment • EEO • MSPB Personal Injury • Contractor Issues • Tax
CALL 069-299-2069-0 email: maiss@up12legal.de
USAG Wiesbaden Public Affairs After recent vehicle breakins in the Crestview housing area, all residents living off post are reminded to stay vigilant, but not to approach suspects. The U.S. Army Garrison Wiesbaden Directorate of Emergency Services works in conjunction with the Polizei’s 4th Precinct to patrol the Crestview and Aukamm housing areas, however, the military police have limited authority in those areas. Patrols in the areas are being increased by both organizations, and other security measures are being Emily Jennings/USAG Wiesbaden Public Affairs put in place. U.S. Army Garrison Wiesbaden military police recommend locking vehicles and keepCommunity members ing valuable items out of sight to reduce the chance of break-ins. Anyone noticing should not confront suspisuspicious markings or activities should contact police. cious individuals, but should get as many details as possible, to include clothing type and 50 Years color, approximate height and in business weight, and skin color. These details should be reported to COLLISON CENTER the Polizei at 110. Symbols, many of which We at Auto Hollmann would like to invite you to stop by and visit our residents are posting examples Collision Center. We have seven collision/paint technicians with a combined of on local Facebook groups, experience of years which enables us to fix your vehicle right the first are a real and systematic way for time. We at Hollmann feel that our employees are our strongest asset so nomadic groups to target certain we work very hard to keep up to date with our training standards. Our families and areas, said USAG techs are factory trained along with various accomplishments from the major paint manufactures. Wiesbaden Chief of Police Jason Kesselring. Direct repair shop with most major insurance companies. To help reduce being a poClimate controlled paint booth and prep station. tential victim, Kesselring said, Drive-on frame and unibody straightening rack for both full frame and ensure you lock and secure your custom made vehicles. We have our own paint mixing system to match vehicles and homes. Do not even the toughest colored vehicles. We offer a complete line of repair leave items of value out in the including alignments. open. This will help lower the 24 hour towing at 0171-6538059 chances of criminals finding an (USAA 5 Star Shop) easy target of opportunity. Look + We offer repairs on all makes and models around door frames, garage + Lifetime warranty on all workmanship doors, sidewalks or driveways + Inexpensive transportation/loaner vehicle for symbols. If you see any, + Accurate Measuring System please report it to the Polizei + All OEM Parts shipped directly from USA at 110 or MPs at (0611) 143(US Warranty) Deliveries each week + We offer many more services 548-7778. + We work for all major insurance companies As nomadic groups feel their presence is being pressured by law enforcement, they tend to Call or swing by Monday to Friday from 7 am to move on to other areas, Kes7 pm or look us up on www.hollmann.us selring said. “It is our aim to reduce crime in the area, and we Hochheimerstrasse 111 are diligently working towards 55246 Kastel/Kostheim Phone 06134-3381 that goal.”
home.army.mil/wiesbaden
Dear Readers,
We hope you enjoy this last edition of the Herald Union for 2019. AdvantiPro, the publisher of your Herald Union, will close its offices from Dec. 23 through Jan. 5. The first 2020 edition of the Herald Union will be distributed on Jan. 16. AdvantiPro would like to thank all of our readers & advertisers for the great support we have enjoyed in 2019! We are very proud to serve USAG Wiesbaden and the military community!
We hope you and your family have a safe holiday season and of course we will see you in the new year.
Your AdvantiPro Team
a e n o y r e v e h s i We w n! o s a e S y a d i l o super H www.AdvantiPro.de
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FOR YOUR HEALTH Wiesbaden Army Health Clinic Hours: Monday to Friday: 7:30 a.m. to 4:30 p.m. The clinic will be closed Dec. 25 and Jan. 1, 2020, in observance of the federal holidays. Schedule appointments: Online at www.tricareonline.com Call DSN 590-5762 or (06371) 9464-5762 Pharmacy hours will change effective Jan. 6, 2020. New hours: Mon-Fri 8 a.m. to 4:30 p.m. Call-in refills are mandatory to help decrease wait time. Call 06371-9464-5227 or DSN 590-5227 or www. tricareonline.com. Pharmacy peak hours are typically from 1-4 p.m.
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Plan for health care before travel
T
raveling for the holidays? Make sure to be aware of some things before you go. As many of us begin making travel plans this holiday season, it is important to know what to do in case you or your family members need medical care away from home. Active duty military and their family members enrolled in TRICARE Prime will need to request authorization from International SOS (ISOS) when seeking care outside of a military treatment facility for urgent medical needs. Urgent medical concerns are those that cannot wait for your primary care provider, such as allergic reactions, cold or flu symptoms not managed with self-care, persistent diarrhea, sprains and strains. In addition to providing the authorization for care, ISOS can provide healthcare finder assistance as well. In some cases they may be able to coordinate
Dec. 19, 2019
cashless, claimless billing, which means no up-front out of pocket costs and the medical facility will file the claim for the patient.When possible, it is best to utilize a TRICARE network provider or facility. Emergency care, for the potential loss of life, limb, or eyesight,works a little differently. When seeking medical attention for any of these situations, patients should seek care first and call ISOS once they are stable, typically no later than 3 business days from the date of emergency. After you have called ISOS, please make sure to write down the care authorization number in a safe place. This number will be associated with your TRICARE claim for reimbursement. When paying out of pocket for care, make sure to keep copies of all medical records, discharge paperwork and receipts. Once home, please feel free to visit your nearest TRICARE office for assistance with submitting claims for
Herald Union file
reimbursement and documents for translation. Routine care should wait until you return home and can see your primary care manager. Patients not enrolled in TRICARE, such as federal civilian employees, should check with their health insurance company for guidance.
Important Phone Numbers:
International SOS MEDICAL ASSISTANCE 24/7 Toll Free from Germany 0800-589-1599
From the United States 1-877-678-1207 Nurse Advice Line Toll free from Germany 0800-825-1600 or call the Appointment Line 06371-94645762 (LRMC) and choose the Nurse Advice Line option From the United States 1-800-TRICARE For phone numbers from other countries, please visit https://rhce.amedd.army.mil/ Families/nurse_advice_line. html. By Michelle Cyr, Wiesbaden Chief of TRICARE
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