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They spent several minutes talking with the doctor and nurses. “You hear the stories of doctors pushing people through quickly, but this was not the case here,” shares Sheriff Erwin. “Everybody was so compassionate, and you could tell they were very patient-oriented. It wasn’t like they needed to hurry up and move onto the next patient.”

The ER doctor determined Kathy would need to be admitted. Not long after the conversation another nurse came in to tell them her room upstairs was ready. The sheriff sums up the timeline, “It was about 2:30 or 3 am. She was in her room, and I was back home. So the whole thing was probably 3 ½ to 4 hours total.”

Knowing Kathy was in capable and compassionate hands led Sheriff Erwin to post his gratitude for the AdventHealth team on social media. He wanted people to know when someone does a good job. “I wanted the people to know that I just had a good experience.”

Kathy spent the next few days in the hospital and is quick to share that the exceptional care continued beyond the ED, “It was wonderful. The nurses were all compassionate and caring. The CNA’s would check to see if I needed anything. Housekeeping was very polite. While I wasn’t happy being sick, it was a good experience. The level of care was excellent.”