Meet the crew supporting you

HOW CAN WE HELP?

If you have a question, are having trouble at work, or need support, our friendly Info Unit team are here for you. You can call, email, or send us a message on Facebook for prompt, accurate and confidential information.

In 2023, our Info Unit is made up of educators, union veterans, and specialists, committed to ensuring your rights are protected at work.

…being there when you need us. Between us, we have a breadth of knowledge that supports every member, no matter the size of their concern. I’m proud to oversee such a skilled and friendly group and know they’ll take care of you when you reach out.

...offering prompt and correct advice in a timely manner. It is important to engage with someone as soon as we answer the phone in an empathetic and understanding way, which leads to a good rapport with each member we talk to. When we need clarification on a certain matter, we discuss it as a team so we can get the correct information. We email supporting documentation to our members, so they have the correct information in writing. We love to receive feedback if the information we have provided has ended with a positive outcome.

...staying on top of all the details that members don’t have time to keep up with. It’s great when we can point out a condition that a member’s not aware of that makes a big difference to their work or life. Nothing’s too trivial, we love hearing from members. I love it when a member calls feeling that they’ve got the weight of the world on their shoulders and at the end of the call they feel much better just by having someone to talk to who understands their situation.

…assisting, advising and supporting members with grievances in the workplace, with payroll or with the Department. This includes workplace conflicts, performance matters, over or underpayment, tier progression, and placement. If you need assistance, you can always call the Information Unit!

...helping them know their rights and capabilities within a complex industrial system, striving to provide them with the greatest options available for whatever situations they may find themselves in.

…supporting member wellbeing at work. It isn’t just about rest, meditation, and yoga. Professional recognition, relationships, participation, and respect all play a part. And maintaining your wellbeing at work is not only your responsibility. Under Work Health and Safety law your employer also has responsibility. If you have a question or concern, the Information Unit can help!