Staff Matters September 27, 2019 Issue 224 Week 13
CARING ABOUT OUR STAFF AFFORD SETTING THE PACE
Afford leads the way in delivering award winning service, standards and systems. Program like the introduction of PACES across Afford has helped lift the operational standards across our sites, ensuring that a variety of LAPS (Learning, Activities and Participation) are available to clients. This is extremely important as it helps us remain customer-focused in all we do. PACES is a monitoring tool to ensure all Afford businesses are delivering exceptional service to our clients, residents and employees. What does PACES stand for you ask?
In This Issue 1
Afford Setting The PACE Joke of The Week Afford Trivia
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P: Person-Centeredness
Afford Duo Reach Major Milestone Reminder
A: Attitude C: Customer Service
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E: Efficiency
Employment Conference Forming Links Handyman Timetable
S: Standards All of these play a huge role in ensuring our staff deliver exceptional service to our clients every day. It is vital to ensure your team have procedures in place and organisational tools at the ready to catapult your site to PACES success. This quarter, we would like to shine a light on focusing more on the ‘P’ in PACES, which is all about person-centeredness. This means we put our clients and their families in the centre of making decisions, as they are the experts when it comes to caring for their loved ones.
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Allied Health Opens The Book On Communicating Upcoming Events Afford Trivia Answer Selfies of the Week
Below are a few tips to continue delivering exceptional service and standards that Afford is known for providing. There are many different aspects of person-centred care, including: • Putting people at the centre of our care • Respecting people’s values • Listening to people’s needs and preferences • Coordinating and actioning care plans • Working together in a team and maintain high communication • Ensuring all staff are well educated on policies and procedures • Making sure people are comfortable and safe • Providing emotional support We also need to focus on compliance with person-centeredness and ensure the correct plans and documents are in place for all clients. These plans, procedures and documents should be regularly maintained to ensure that they are correct and up to date. We also need to ensure we maintain attention to detail. Putting a focus on this will truly be the key to ensuring the services and supports you deliver are the best in the business. Many sites are already leading the way and are well-oiled machines, and we look forward to seeing fresh, new Afford businesses working up the ranks to hit and exceed bonus targets in the next quarter.
AFFORD TRIVIA
A training centre was established at Canley Vale and Ingleburn Business Enterprises in what year?
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