Staff Matters October 11, 2019 Issue 226 Week 15
CARING ABOUT OUR STAFF THE AFFORD WAY!
Over the past 12 months, Afford has continued to grow and expand as Australia’s leading disability service provider, known for our exceptional quality supports and adopting whole of life approaches. We value the efforts of each and every employee, because we know that Afford staff are the best in the sector. Our strong and supportive culture under the Afford Way is what drives our success. We have great camaraderie and a supportive work environment that encourages personal and professional development to make sure that we are up-to-date with the latest industry information, standards and procedures while retaining a commonsense to problem solving. We pride ourselves on having a ‘cando’ mentality and we reward our staff with the best Employer of Choice initiatives in the industry. Afford’s Employer of Choice initiatives include:
In This Issue 1
The Afford Way! Joke of The Week Afford Trivia
2
Communication Is Key! Reminder
3
Rewarding Our Staff
4
Award Winning Customer Service! Handyman Timetable
• Highest Wages in the Sector
Upcoming Events
• Paid training and wages while attending training
Afford Trivia Answer
• Step Up – Career Progression Program
Selfies of the Week
• Buzz Nights • Flexible Working Arrangements • Afford Rewards • E-Learning • Customer Service Awards • Salary Packaging • PACES Incentives • Study Leave and Support • EAP Counselling • Staff Conferences • Subsidised Uniforms
AFFORD TRIVIA
• Massages • Nicotine Replacement Therapy To find out more about how to access any of Afford’s Employer of Choice initiatives, please contact National Training and Engagement Manager, Maureen Brown at Maureen.brown@afford.com.au.
What year did our first Minchinbury Head Office open their doors?
www.afford.com.au
Staff Matters
STAFF PROFILE NAME: Oladapo Owolabi POSITION: Lifestyle Assistant LOCATION: Beenleigh, QLD South FAVOURITE MUSIC/SONG? Stand By Me FAVOURITE MOVIE? Marvel movies FAVOURITE HOBBIES? Movies, music & travelling
October 11, 2019 Issue 226
COMMUNICATION IS KEY! We all know that communication is key in many aspects of life and work is no different. At Afford, we take pride in our open, honest and regular communication. Afford is proud to deliver Staff Matters to your inbox each Thursday, where you can be informed about important updates, upcoming events and exciting staff initiatives. The Afford Buzz, is your weekly hit of feel-good – it arrives every Tuesday filled with the week’s highlights of clients’ achievements, site upgrades and Afford’s progress.
FAVOURITE FOODS? African dishes & BBQ
Your site’s private Facebook page is also another great space where you can see clients’ achievements between shifts, and keep carers informed about their loved ones’ exciting progress.
IF YOU COULD BE AN ANIMAL, WHAT WOULD YOU BE? A lion
Set aside some time every day to read email communication from Afford, so you stay across all organisational activities and information.
WHAT IS YOUR DREAM HOLIDAY DESTINATION? Hawaii & Disneyland
By working together, we continue to be Australia’s leading disability service provider!
IF YOU HAD THE POWER, WHAT WOULD YOU CHANGE ABOUT THE WORLD? Terrorism & discrimination IF YOU HAD TO TEACH SOMETHING, WHAT WOULD YOU TEACH? How to lend a helping hand SOMETHING NO ONE KNOWS ABOUT ME? Only my wife knows everything about me
Reminder! A general reminder for ALL Staff: • Remember to complete the staff survey as it's important to have your say! Casuals are paid for their time to complete the survey. https://survey.voiceproject.com/home/anonymous/D39F40E3-1049- 4466-B3C5-B6BFDACC8846
www.afford.com.au
October 11, 2019 Issue 226
Staff Matters REWARDING OUR STAFF Recognising the amazing pool of talent that Afford is so fortunate to have is really important to us. By joining the Afford community, you are making a difference in the lives of so many people with disability. We know that you strive to deliver the best customer service in the industry to our clients, and that’s why we strive to be the best employer in the disability sector for you. Afford are an Employer of Choice because we recognise and reward success. One of our most beneficial Employer of Choice initiatives is ‘Afford Rewards’. Afford Rewards is a way that we say ‘thank you’ for the positive difference you make as part of the Afford Community. Afford Rewards gives all staff free access to hundreds of discounts across a wide range of retailers and businesses that can save them and their family $1,000s over the year. If you are not already accessing these amazing rewards, there are loads of discounts and rewards ready for you to enjoy and save on. So jump on board! Whether you are casual, part-time or full time, Afford Rewards is a benefit waiting to be enjoyed by all staff. So what are you waiting for? Log on right now to AffordRewards.com.au and start saving thousands of dollars by accessing the discounts available as part of the program. Want to use the App Now? All Staff are eligible and will automatically be added to the Afford Rewards program. Just keep a look out for your activation email. Once you receive your activation email, you can access the SmartSpending App with your Afford Rewards details. Just make sure you have activated your account first. You can activate the account by following the email link provided. Then visit the App Store or Google Play to download your app. Afford Rewards App: Step By Step It’s easy to use Afford Rewards to receive amazing discounts that will help you save thousands of dollars. 1. Just download the ‘Smart Spending’ app via the App Store or Google Play, or go to the website www.affordrewards.com.au.
2. Choose which instant eGift Card you would like to use. 3. Proceed to checkout and purchase the gift card on your smartphone. 4. You can use it to make discounted purchases immediately in store, or keep for later, or you can even print them and give them as gift cards. Earn Cashback Afford Rewards also lets you earn cashback on online purchases. All you need to do is visit AffordRewards.com.au the next time you shop online. Find the brand/website on the AffordRewards page and click on the Cashback link. They will then send you to the retailer’s site and transfer a percentage of whatever you spend into your Afford Rewards account. You can use that money towards your next purchase of Instant eGift Cards or transfer it to your personal bank account. It’s that easy! That’s right, just visit AffordRewards.com.au or simply click your SmartSpending™ App and you can save thousands!
www.afford.com.au
October 11, 2019 Issue 226
Staff Matters AWARD WINNING CUSTOMER SERVICE! Big congratulations to our September Customer Service Award winners! We are so proud to have such amazing talent within the Afford community, who inspire us all to push the boundaries to deliver exceptional customer service. Shared Services: • 1st Place – Antoinette Caruana - H.R. Officer and Student/Volunteer Program Coordinator, Sydney • 2nd Place – Linda Redpath – Speech Pathologist, Sydney • 3rd Place – Olivia Page – Speech Pathologist, Sydney NSW Accommodation: • 1st Place: Kuldeep Kumar, Lifestyle Assistant – Far West Accommodation • 2nd Place: Caterina Manalo, Lifestyle Assistant – Far West and South West Accommodation • 3rd Place: Kylie Matherson, Lifestyle Assistant – South West Accommodation Don't forget to nominate someone for their outstanding customer service!
Handyman Timetable
Meet Our Handyman Tahier
Our Handy Man, Tahier, will be at the following sites this week: - 14th October: Rouse Hill, Kings Park & Blacktown - 15th October: Windsor, South Windsor & Bligh Park - 16th October: Woodbine, Minto ADE & Ingleburn ADE - 17th October: Jamisontown & Butterflies
SELFIES OF THE WEEK
ctorian Club Selfie Above: Vi about on the d an t ou rd fo Af weekend.
Pawsome Se lfie Above: LSA Chipp ing Norton, Kola Olayiwola, with a furr friend! y
UPCOMING EVENTS DATE:
EVENT:
17 October
NSW Annual Client Gala Ball
15-21 October
National Carers Week
1-31 October
Girls' Night In
1-31 October
Walktober
Afford Trivia Answer: 1999
www.afford.com.au