Staff Matters
July 31, 2015 - Issue 15 Week 5
Customer Service Awards
In this Issue Page 1 • Customer Service Awards
Page 2 • Staff Profile • Kings Park Break Bunnings Record
Page 3 • Opportunity Knocks at Belmore • LAPS
Page 4 We are pleased to announce the launch of the AFFORD Customer Service Awards. We want to reward those staff who go above and beyond to delight their customers. Nominate someone now for the July award! The idea of the Awards is that staff can nominate a staff member they think has provided outstanding customer service in delighting our customers. This also includes internal customer service provided by HR and Finance. From these nominations, each month a winner and 2 runners up will be chosen. The winner for each month receives $250, second prize is $100 and third prize is $50. The judging for the prizes will be by a panel of 6 senior managers and your nominations need to be sent to HR. The monthly prize winners will also be considered for the amazing end of year grand prizes. These grand prizes will be well worth winning! For first prize the winner receives a trip for 2 to Hawaii, second prize is a trip for 2 to Gold Coast and third prize is a night at a hotel in the city (Sydney). So be on the look out for some great customer service and don’t let it go unnoticed. There are many unsung heroes who work for AFFORD who go above and beyond every day. Get involved and make a difference - next month it could be you that wins!
T 02 8805 3700 E info@afford.com.au 12 Marieanne Place, Minchinbury 2770 afford.com.au
• Possable Ideas Expo • AFFORD Selfies • Have a laugh
AFFORD Fact From the beginning of 1988, AFFORD’s Art Unions were replaced by Lotteries, still held four times a year. Fundraising activities continued to revolve around Lotteries, Appeals, the Cherrywood Cup and an annual Cherrywood Fete.
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July 31, 2015 - Issue 15
Staff Profile
Kings Park Break Bunnings Record!
Shahar Amur
Telemarketer, Raffles
Favourite Song: All of Me - John Legend Favourite Movie: Coraline Favourite Hobbies: Reading, shopping, blogging - things I can do in my own company Favourite Foods: My mums cooking! Also can’t go wrong with pizza If you could be an animal what would you be: A cat, I have a similar sassy attitude What is your dream holiday destination: Maldives If you won Lotto what would you spend the money on: I would share with my parents and invest in the rest, probably towards a property. Also travel to the Maldives If you had the power what would you change about the world: I’d want everyone to stop the need to fight to solve their problems What is the nicest thing someone has ever done for you: Every morning without fail, my friend at the office leaves something on my desk, whether it’s a snack, a drink, or even stationary. It’s a nice feeling knowing that she thinks of me If you had to teach something what would you teach: Well I teach Arabic anyway and love it, but if I could teach something else I’d love to teach make up artistry. Something no one knows about me: I know three languages fluently and can read, write and somewhat understand a fourth
Kings Park Day Program recently held their very first cake stall fund raiser at Bunnings Prospect and it was a very successful day. AFFORD staff baked lots of goodies and a few parents kindly donated some cakes as well. The awesome Minions cupcakes went quickly and other goodies marched out the door! On the day AFFORD smashed Bunnings profit record for cake stall sales and sold $600 worth of products. What a fantastic effort! Thanks to everyone who donated cakes and all who helped out on the day. The customers at Kings Park Day Program will now get to decide on how the money raised will be used and what resources will be purchased. Kings Park will be holding another cake stall at Bunnings Great Western Highway, Prospect on Saturday 29th August and we urge everyone to come along and support the Kings Park team. Fingers crossed the next stall day will be even more successful!
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July 31, 2015 - Issue 15
Opportunity knocks at Belmore Last Thursday AFFORD were advised we had been successful in securing a long lease for a Community Hub in Redman Parade at Belmore. Robert Mauceri and Bruce Colwell have been walking the pavement for quite some time, trying to find an appropriate venue to relocate Lakemba Day Program which was bursting at the seams. From Saturday 1st August the Community Hub will be ours. There will be a few changes prior to the move including the addition of a commercial kitchen and change room. This an exciting opportunity for AFFORD and fantastic for the customers as it is a great site in a good location. Congratulations to all involved now to start packing the boxes! A big thank you to the Board for responding so quickly with approval to proceed with this outstanding opportunity.
Pictured above: The new Belmore Community Hub site
LAPS
LAPS stands for Learning Activities Participation. These are the things that delight our customer every day and set us apart from our competitors – the service we provide. The following describes what LAPS is all about. Learning - this can be learning about healthy foods and exercise Activities - attending cooking groups and fitness classes Participation - preparing meals or assisting in Group homes or day programs The S stands for support in these everyday activities AFFORD staff can use their own expertise or receive further training for activities such as music, cooking, woodwork, computers and massage. Staff can then bring these activities into the workplace at the Day Program site and engage our customers in activities without having to organise external providers who may not fully understand the needs and challenges of our customers. This can also make the day more fulfilling for staff as they will have the opportunity to receive training which will allow them to participate in their own interests during work time and also to share their knowledge with other staff and customers during their workday.
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July 31, 2015 - Issue 15
Possable Ideas Expo Last Friday and Saturday, AFFORD was a participant at the Possable expo which was held at Penrith Panthers. The idea of the expo was to provide linkages between soon to be NDIS participants (0 to 17yrs), families and carers to services within the Nepean, Blue Mountains and Hawkesbury regions as part of the rollout commencing 1st September 2015.
Pictured above: Angela, Helen and Tammy, our shy and retiring team hamming it up for the camera
Thousands of people attended the expo and the AFFORD team had a stand and had the opportunity to speak to many people about the services AFFORD has to offer. This was an important event in the calendar so thanks to Angela Wilkinson, the AFFORD team who helped her in organising it, and all the staff who helped out on the day. Angela, Helen Berridge and Tammy Mills all had a huge day at the Expo.
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Pictured above: Deb Lagoutaris and Jermyn Chan, Transition To Work trainers with Krystelle Lagoutaris, a supported employee
Please send in your selfies to Deb Fucci
Pictured above: Minister for Ageing and Disability John Ajaka with networker extraordinaire Angela Wilkinson at the Expo
Have a laugh