Staff Matters
April 8, 2016- Issue 49 Week 41
Rewarding Service With A Smile
In this Issue Page 1 •Rewarding Service With A Smile
We would like to congratulate the following Staff members who have successfully gone above and beyond for their clients and won this month’s customer service awards. First prize winner was Cristina Alvarez, Team Leader, Call Centre. Her dedication to make budget for her first raffle as Team Leader; motivating the team every day, overcoming IT issues and stresses, managing staff and taking over as Team Leader all in her stride and with a smile. CThe Call Centre now is a different environment; positive, bubbling along and the results are fantastic. Cristina is leading by example, shows true passion and determination and is working to such a high standard she’s even dreaming about work. Second Prize winner, Emma Roache, Raffles Administrator. Emma is a vibrant and happy member of the team, who fits in well with everyone and who goes above and beyond in her daily duties to assist the telemarketers and Cristina (Team Leader) as required. Equal Third Prize winners were, Kim Snell, Lifestyle Assistant, Chipping Norton and Enamul Mazumder, Lifestyle Assistant, Ashfield. Enamul: With all the chaos happening at Ashfield, not once has he complained about anything; completes whatever task is asked of him. He shows a lot of initiative; always proactive, thinking ahead. He comes in early, sorts out the storage room, makes sure we are stocked and never running out of anything. He’s always the one to help out another staff member if they are finding it hard with clients with behaviours. When he is on the floor you know things will get done, even if short-staffed. Kim: She is always working hard to ensure all the clients have a good experience. She put her fear of snakes out of the way to go on camp with one of our clients. She put her hand up and went, wanting the client to have the best experience imaginable. It’s shown us that there are staff out there that will put all their worries behind and put their lives on hold to enhance the experiences of those who haven’t been given the opportunity to do things as often as the rest of us. Also we would like to congratulate Sara Page, Employment Consultant, DES Liverpool on winning the DES Above & Beyond Award. Sara always makes herself available to see customers, even if they are not her own. She spends the same amount of time with them as she would with her own clients and completes any follow-up on their behalf before passing the information on to the owning Employment Consultant.
T 02 8805 3700 E info@afford.com.au 12 Marieanne Place, Minchinbury 2770 afford.com.au
Page 2 • Staff Profile • Meet Our New Staff Members • Campbelltown Crew Get A Mow on
Page 3 •Afford Staff Continue To Step Up •Your Employer Of Choice Looking For Talent •NDIS Mailbox Reminder
Page 4 • Happy Birthday Carol! • Afford Selfies • Have A Laugh
Fun Fact To produce a single pound of honey, a single bee would have to visit 2 million flowers.
Staff Matters
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April 8, 2016 - Issue 49
Staff Profile
Meet Our New Staff Members
Paul Thomas
Vocational Services Manager Favourite Song: Working Class Man- Jimmy Barnes Favourite Movie: Kelly’s Heroes Favourite Hobbies: Travelling, collecting sports memorabilia Favourite Foods:Crispy Skin Atlantic Salmon with smashed chats and salad If you could be an animal what would you be: Spotted cuscus What is your dream holiday destination: Cuba
We would like to give a warm welcome to the following new staff members joining our Afford team: Adela Lopez: Casual Lifestyle Assistant, Client Services Perpetua Chimwe: Casual Lifestyle Assistant, Client Services Raymond Kamara:Casual Lifestyle Assistant, Client Services We are very pleased to be welcoming them to Afford and look forward to working with you all!
Campbelltown Crew Get A Mow On
If you had the power what would you change about the world: Make it bigger What is the nicest thing someone has ever done for you: Ex wife divorcing me If you had to teach something what would you teach: Common sense Something no one knows about me: I was the original 10 quid pom, arriving by boat from England in 1966
Recently our Campbelltown Day Program visited Village Mowers to test new equipment for the new Afford lawn mowing service. Everyone was brimming with excitement as they each waited their turn to test drive the new mower and are eager to start using the equipment through their local community.
Staff Matters April 8, 2016 - Issue 49
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Afford Staff Continue To Step Up
We are quite excited to announce some recent Steps Ups within the company and wish them Good Luck: Sarah Vandermeer: Accounts Payable Officer stepping up to the role of Senior Payroll Officer for 6 months. Mark Schwenke: Team Leader, Open Employment stepping up to the role of Manager, Open Employment. Roseanna Barletta: Lifestyle Assistant stepping up to the role of Team Leader, Lurnea Day Program for 12 months. Well done guys and keep up the great work!
Your Employer Of Choice Looking For Talent We currently looking for talented individuals for the following roles:
Vocational Trainer, Transition To Work, Perm FT – Greater Western Sydney Area Children’s Services Manager, Perm FT – Greater Western Sydney Area Manager, Open Employment, Perm FT - Greater Western Sydney Area Accounts Payable Officer (6 months temp fixed term) – Minchinbury Lifestyle Assistants, Perm PT x 4, Ashfield Day program Lifestyle Assistants, Casual, Condell Park and Belmore Lifestyle Assistant, 12 months Temporary Full time, Condell Park Contact Maureen Brown on 8805 3755 for more details or check the ads on our website or Facebook page.
NDIS Mailbox Reminder
For any questions or queries regarding the NDIS please email NDISQuestions@afford.com.au and we will endeavour to answer them the same day.
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Staff Matters
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April 8, 2016 - Issue 49
Happy Birthday Carol! Recently staff at our Guildford Day Program got dressed up and headed to Guildford County Soccer Club to celebrate staff member, Carol El-Achi, turning 21 years old. Guildford staff members had a great time celebrating with Carol’s friends and family in a jam-packed evening including lots of delicious food, dancing, drinks and even more dancing. Later in the night Carol was treated to a lovely surprise when a Lebanese drummer performed on stage getting everyone up on the dance floor having a wonderful time. We would like to wish Carol a very Happy 21st birthday and we hope to share many more birthdays with you in further years to come!
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Sef the o
In this Selfie Above: Staff members from left to right Nikita Gupta, Wally Phillips, Luke Jenner, Laura Peterson, Kelli Lord, Nicole Messina, Christina Emmanouel and Chandni Patel at the leadership conference.
Please send in your selfies
Have a laugh