Staff Matters
June 17, 2016- Issue 59 Week 51
‘The Crew’ Ready To Ute-ilise New Equipment In this Issue Page 1 •’The Crew’ Ready To Ute-ilise New Equipment
Page 2 • Staff Profile • Customer Service Awards
Page 3 •Hunter Valley Leadership Conference Timetable
Page 4 ‘The Crew’ run by our Campbelltown ADE employees is up and running with the arrival of the new Afford Mowing Crew ute and attire. A few months ago employees from the Campbelltown site were able to purchase environmentally friendly battery operated lawn mower & whipper snipper along with many other maintenance tools to cart around in the new ute and trailer, helping them keep the neighbourhood looking good. This program develops the employees independent living skills as well as teamwork, comradery and boosting their self-esteem, also learning about time management and planning. They have also gained a real sense of ownership and pride from wearing the new branded attire which features our colourful logo with personalised vests while driving around in their very own branded ute. Contact ‘The Crew’ on 1300 233 673 for any maintenance assistance.
T 02 8805 3700 E info@afford.com.au 12 Marieanne Place, Minchinbury 2770 afford.com.au
•Put Your Smokes In The Trash And Save Some Cash • Afford Selfies • Have A Laugh
Fun Fact Saturn’s density is low enough that the planet would float in water.
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June 17, 2016 - Issue 59
Staff Profile
Ellen Johnson
Lifestyle Assistant Condell Park Lifestyle Centre Favourite Song: Arms of an angel
Favourite Movie: Dirty dancing Favourite Hobbies: Sports: watching and participating Favourite Foods: Steamed vegies and fruit If you could be an animal what would you be: Lion: strong and free What is your dream holiday destination: Switzerland also NZ is beautiful If you had the power what would you change about the world: Teach everyone to be accepting and understanding of the different cultures What is the nicest thing someone has ever done for you: My children and grandchildren suprising me on my birthday by taking me out If you had to teach something what would you teach: People to be accepting and understanding of disabilities Something no one knows about me: I have nothing to hide, what you see is what you get
Customer Service Awards
We would like to congratulate the following Staff members who have successfully gone above and beyond for their clients and won this month’s customer service awards. First prize winner was Maureen Brown, HR Training and Recruitment Coordinator. Maureen is always calm and composed and provides excellent service to all the stakeholders (internal and external). We would like to thank her for the expertise and dedication towards Afford and the role and helping us achieve all the targets/goals. She is genuinely kind-hearted and caring, does an outstanding job in recruitment and is constantly working hard to get the best people onboard. There have been an incredible number of changes in the recruitment arena and Maureen has never complained about anything; she just gets into it and gets on with the job. Her expertise is second to none, Afford are so lucky to have her. Second Place was Jermyn Chan, Vocational Trainer. Jermyn has received 2 emails from schools saying what a wonderful trainer he is within our school program. These are feeder schools into our program and he is a wonderful ambassador for our organisation. Customer service is about information delivery and reaching your audience and both emails say Jermyn truly engaged the students and the program was pitched at the right level for them. Third Place- Maureen Learmonth, Training Officer, Minchinbury ADE. Maureen has been covering the role of VSO and Training Officer for over 2 months due to no VSO on-site; keeping up-to-date with all requirements while still keeping our employees trained on the floor. By giving effective training and support on the job, this gives efficiency on the job and the right attitude on the floor helps everyone. Also first place winner for DES was Donna Keillor, Employment Consultant. Donna services clients at both the Fairfield and Liverpool site and manages to do this very well. She has a great rapport with the clients and actively assists them with job search, applications, post placement support and ensuring that they have all the required assistance they need to maintain their employment. Donna has been able to service other EC’s clients whilst they have been absent from work, ensuring that the client receives the best possible service and following up on the processes that may already be in place and working towards their employment goals.
Staff Matters June 17, 2016 - Issue 59
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Hunter Valley Leadership Conference Timetable
Day 1 6:45am 7am 9.30-9.45am 9.45-10am 10am-10.30am 10.30-12.30pm 12.30-1.30 1.30-3pm 3-4pm 4pm-4.15pm 4.15-4.30 4.30pm 5.00pm 5.00pm-6.30pm 6:30pm 8.30pm 9.00pm Day 2
Arrive on site Minchinbury & Prestons Departure Minchinbury &Prestons Arrive Crowne Plaza Hunter Valley Morning Tea Welcome - Steve Herald Guest Speaker : Key Learnings from the NDIS Pilot for Service Providers - Ben Droll Breakthru Solutions Lunch Guest Speaker : Customer Service – How to Keep Clients for Life - Kelly Mason & Matt Luttrell – Bounce Training & Consulting Guest speaker : Having the hard conversations for Managers- Jennifer Bicknell – Bicknell Law & Consulting Wrap up qtns of the day – Steve Herald Afternoon Tea Depart Venue for Lindemans Arrive Lindemans Hunter Valley Team building Activities & Tour Dinner -Buffet Depart Lindemans for Venue TBA Vista Bar & Lounge After dinner drinks and down time
7.30-8.45am 9.00-10.00 10-11am 11-11.15am 11.15-12.45pm 12.45pm-1.30 1.30-2.30 2.30-3.30 3.30-4.00pm 4.00pm 6.30pm
Buffet Breakfast Guest Speaker: Key Learnings from the NDIS Pilot for Families - Ron Prince & Belinda Prince Sales Training – How to Close the Deal – Rhiannon O’Brien & Paul Thomas Morning Tea Guest Speaker : Ombudsman Complaints Handling Training – Jennifer Leslie – NSW Ombudsman Lunch Guest Speaker : Key Learnings from the NDIS Pilot for Families & Providers - Diana Allan -Sunshine Coordinator & Parent , Supported Living Hunter Supported Living & Parent Guest Speaker: To be advised- NDS Transacting the NDIS –(Paul Thomas & Ang W ) Team Reflection – The NDIS is here – Steve Herald Afternoon Tea on Bus - Depart Hunter Valley Arrive Minchinbury & Prestons
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June 17, 2016 - Issue 59
Put Your Smokes In The Trash And Save Some Cash The health and Well Being Program at Afford will be reimbursing all staff for any over the counter nicotine replacement therapies, a reminder this does not include Champix. As part of the program you’re welcome to choose the nicotine replacement therapy and follow a plan that best suits you and your lifestyle whether it is nicotine patches, lozenges, gum or sprays. Feel free to purchase these over the counter from any chemist or store that sells the products and please keep your receipts. To be reimbursed please fill out the reimbursement form along with the receipts and email them to: nikita.gupta@afford.com. au along with your bank details. Please be advised this will be paid by the Accounts Department within 14 days of receiving the reimbursement form. For further help and support please feel free to call the Quitline:
Should you have any other queries regarding the above please do not hesitate to contact Nikita on 0427 978 169.
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In this Selfie Above: Afford Employment staff members Brian Troy and Mark Schwenke rocking the new Afford polos.
Please send in your selfies
Have a laugh