Staff Matters 68

Staff Matters

August 19, 2016- Issue 68 Week 8

Afford Report Successful Year

In this Issue Page 1 • Afford Report Successful Year

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Afford’s financial result for the year ended 30 June 2016 was spectacular. We delivered an operating surplus of $5.5M, and a total surplus of $7M including once-off capital grants. This was $1.5M ahead of budget. By comparison, total surplus for the previous financial year was only $200k.

In delivering surpluses, we can pay off loans and invest in properties & programs. In the past year we were able to pay back loans of $10M. All properties where we provide services & factories are free of mortgages and we retrieved the title deeds this week – we have paid off the mortgage! The only properties that are currently mortgaged are our investment properties, and they continue to generate positive returns. This means we can guarantee services from these sites into the future and means job security for our employees. The only rental properties are Canley Vale & Belmore.

The outlook for the current financial year is also very good, with a budgeted surplus of $5M. We are currently investing in new properties in order to grow our Client Services business in the North West and South West. In the last month we have purchased properties in Oran Park, Eschol Park and Rouse Hill for Day Program Services and another three are being considered. This will allow us to grow our footprint, increase our services and invest in new staff. Further we are launching exciting programs for our clients that are not funded by the Government including Club Afford, Carers’ Programs and the redevelopment of Cherrywood as a super site. We are also recruiting a Psychologist and Occupational Therapist to further improve the services we can provide to our clients with plans for other heath care specialists to join the team in the future. We find ourselves well positioned as we enter the NDIS operating environment!

T 02 8805 3700 E info@afford.com.au 12 Marieanne Place, Minchinbury 2770 afford.com.au

• Staff Profile • Afford Superstar, Roseanna, Saves The Day • Looking For Exceptional

Staff

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• Keeping Up With Afford’s Pace

Page 4 • Customer Service Awards • Afford Selfies • Have A Laugh

Fun Fact There are 60,000 miles of blood vessels in the human body.

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August 19, 2016 - Issue 68

Staff Profile

Afford Superstar, Roseanna, Saves The Day

Last week was no ordinary week for Condell Park Team Leader, Roseanna Barletta, after finding out one her clients families were victims of an apartment fire in Villawood.

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Receptionist Minchinbury Head Office Favourite Song: Jessie’s Girl by Rick Springfield Favourite Movie: A Walk to Remember Favourite Hobbies: Swimming Favourite Foods: Anything my grandma cooks :)

Client, Andrew, and his mum, Anne, both share an apartment in Villawood and live with severe disabilities. After hearing that a fire was set at their apartment building and Andrew failing to show up to our Condell Park Lifestyle Centre, Roseanna desperately went to the Villawood home to see ensure their safety.

Upon arrival, Roseanna, found both Andrew and his mum Anne in the street huddled up together. Worried for their health and safety Roseanna with the help from other staff, provided support to the family offering support services and immediate accommodation in hotels.

After hearing the news CEO, Steven Herald, offered up one of our empty group homes for the family to stay in if needed. After a full assessment of the building was done, Anne and Andrew, returned to their home once it was deemed safe as it avoided direct impact from the blaze.

If you could be an animal what would you be: A Dolphin

A big well done to Roseanna for going above and beyond for her clients.

What is your dream holiday destination: The Maldives

We are very lucky to have someone as caring as you working for Afford.

If you had the power what would you change about the world: I would make sure there were no homeless people out on our streets, and no homeless dogs.

Looking For Exceptional Staff

What is the nicest thing someone has ever done for you: Bought me a puppy If you had to teach something what would you teach:I would teach people to respect others Something no one knows about me:I am Serbian :)

Afford are offering an extra $10 per hour on top of your salary for any staff with hidden talents looking to run exceptional programs for our clients.

If you have qualifications in a particular field which you think our clients can benefit from including personal training, cooking, swimming, to name a few please contact Nikita Gupta on 0427 978 169 or via nikita.gupta@afford.com.au and earn extra for running extraordinary programs for our clients.

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August 19, 2016 - Issue 68

Keeping Up With Afford’s Pace

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August 19, 2016 - Issue 68

Customer Service Awards We would like to congratulate the following staff members who have gone above and beyond for their clients and won this month’s customer service awards.

1st Place: Roseanna Barletta - Team Leader: Roseanna has given great support over the last few months. On top of her day-today duties, she has put in extra time to assist with transition for new staff in their new role. Roseanna has been an excellent mentor and her staff believe she deserves this recognition.

Roseanna shows excellent customer service skills. This is evident in her day-to-day interactions with clients, colleagues and famiy/carers. One of many nominations for the month.

Equal 2nd Place: Rahul Chand - LSA (Casual): Rahul is just new to the organisation and has been appointed to work with two of Campbelltown’s clients who require 1:1 support. One of these clients has a diagnosis of Autism however also a diagnosed severe social phobia and rarely leaves his bedroom at all (only to go to the bathroom). This required 1:1 support in his own home. In a very short time Rahul has managed to encourage this young man out of his bedroom, to go for a walk in the park at the rear of his home, not once but twice now. This client’s mother said she is amazed that they have made such a fast connection and to see her son walking around in the sunshine brought a tear to her eye. This level of Customer Service is what gets Afford’s name out there amongst the carers as a service that delivers exceptional outcomes.

Equal 2nd Place: Anthony Fitzgerald - Lifestyle Assistant: Anthony designed and built a fantastic BBQ area in our back yard at Campbelltown Lifestyle Centre. He spent many afternoons at work after hours to finish the job. Anthony encouraged many of our clients to participate in the building of the BBQ area which took quite a few weeks to finish. The clients seem to really enjoy the BBQ area. One of many nominations for the month.

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In this Selfie Above: Staff Members Tristan Owen, Luke Jenner, Chandni Patel, Kelli Lord, Kiralee Jackson, Michelle Bell, Maureen Brown, Steve Herald and Nikita Gupta after seeing the amazing acts at Afford’s Got Talent.

Please send in your selfies

Have a laugh