ANNEX

Annex 1 Policy Options: Overview of answers of participating AFI member institution executives to “How effective are these policies in protecting or advancing GIF during the pandemic?” with scores of 5 = very well to 1 = not at all. Note: no scores of 5 were assigned by the surveyed AFI members.236

Policy Option

AVERAGE SCORE # OF SCORE 4 "DO NOT KNOW" TOTAL # OF RESPONSES

Fully digital onboarding of new clients 3,53 9 3 18

Financial Literacy programs 3,50 5 1 11

Simplified/entry-level accounts 3,47 7 2 17

Collateral requirements for loans/unsecured lending 3,44 8 3 21

Demonstrating a business case to financial service providers 3,41 10 4 21

Transaction fees 3,40 4 3 13

Increasing acceptance of e-payments at merchants including small and informal businesses 3,40 6 1 11

Digitization of government support programs (G2P) 3,36 5 1 12

Alternative data collection and usage for lending 3,35 9 4 21

Dispute settlement standards 3,33 5 4 16

Dedicated research to provide better information about the needs and constraints of (unserved and underserved) clients 3,30 5 2 12

Digital literacy programs (i.e. skills to use mobile phones and digital devices) 3,30 5 4 14

Electronic Know-Your-Customer processes 3,29 5 4 18

Loan guarantee schemes or loan loss mitigation schemes 3,29 5 3 17

Consumer protection regulations 3,29 7 2 16

Active market involvement by state-owned financial service providers 3,25 5 4 16

Tiered Know-Your-Customer requirements 3,08 4 4 16

Open APIs/Open banking standards 3,00 4 6 20

Other policy interventions (please specify and rate on a scale from 1-5) 3,00 0 0 2

Monetary incentives to financial service providers 2,93 3 5 19