2 minute read
BHBW strengthens Hako aftermarket support
With more than 1,000 units sold over the past ten years, Hako has an impressive footprint in commercial and industrial cleaning in Southern Africa. New Hako dealer BHBW is using its considerable resources to provide customer-valued support solutions and further grow market share together with local OEM support.
“Hako equipment is a perfect fit for BHBW,” says Wouter Niemann, Hako Product Manager at BHBW. “As the exclusive Hyster forklift dealer in Southern Africa for more than 90 years, BHBW has long been active in the same industry segments and understands Hako customers’ operational challenges and support requirements.”
BHBW’s extensive service infrastructure will enable high levels of parts availability and customer support, says Niemann. “A 24/7 call centre ensures round-the-clock availability, with technicians on standby for emergencies. Hyster technicians around the country have also been trained to attend to Hako equipment, in addition to Hako specialist technicians.”
Hako scrubber-dryers and vacuum sweepers are synonymous with best-in-class machine life and a reduced total cost of ownership (TCO), says Niemann. “Fully German-engineered, with parts also manufactured in Germany, Hako quality shines through in the performance and reliability of our machines – from small walk-behinds to industrial road sweepers. Long-life components ensure a lower cost of ownership and minimum running cost.”
Customer feedback regularly shows that Hako delivers a lower TCO, he adds. “Most recently, a bluechip customer in the leisure industry reported spending 80 percent less over a three-year period on a large industrial scrubber compared to a competitive machine.”
BHBW’s Hako offering includes: • Expert consultancy, including site surveys and machine recommendations. • A comprehensive range of scrubber-dryers and vacuum sweepers. New and technologically improved models are launched frequently by Hako. • Flexible long- and shortterm rental. • Outright purchase of new and used machines. • A choice of maintenance plans to help customers focus on their core business and remain within budget. • 24-hour backup. • Excellent parts availability.
“Strong local support by Hako Germany adds great value to our offering,” says Niemann. “A Hako territory representative in South Africa helps ensure that products are suited to the Southern African market, and any machine issues are dealt with timeously.” Wouter Niemann
For more information on the Hako range and BHBW’s service offering, contact Wouter Niemann on 065 650 3839 or email: wniemann@bhbw.co.za
