ASIA JOURNEYS TO REMEMBER
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Welcome... ...to our new Cleveland Collection brochure – to both existing clients and to newcomers. The former know why we pride ourselves in our knowledge, experience and foresight in recognising and developing new markets and we hope newcomers will soon realise our strengths and see how they can trust our expertise. Asia is a developing market with a great wealth of experiences – beauty, culture, cuisines, natural wonders and archaeological gems – which is why we have concentrated our energies to bring you this brochure. We hope you will enjoy using it and planning your next holiday with us just as much as we have enjoyed putting it together for you. Those of you who are new to us should be reassured that as a company your needs are foremost in our minds. We know all these places, we are passionate about them, we have researched them thoroughly, and we have staff on the ground who will not only look after you, but will be available to guide and answer all your queries. Most importantly we are fully bonded and hold an ATOL for your complete financial protection. You should know that we derive great pleasure from making sure that you have the holiday of your dreams – that is our modus operandi. So please do enjoy this brochure – call us, quiz us and remember that the brochure is only the beginning, for our expertise is in tailor made itineraries... and these are built around you and your needs. We look forward to hearing from you. Frances Geoghegan Managing Director
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Cleveland Collection Who we are and what we can do for you Allow us to introduce ourselves. You may be new to Cleveland Collection, or you may be one of our loyal clients who know where to come to sort any travel query or journey. If you are new, then you may well have heard of us from friends or relatives, for we at Cleveland Collection know that wordof-mouth is the highest recommendation and the truest.
properties we recommend. Our holidays are designed specifically for you and your requirements; we understand the different demands of a holiday from couples to singletons and from groups of friends to families, we listen carefully and then work closely with you to ensure that your requirements are met, whether it’s somewhere secluded, with safe beaches, or somewhere buzzy with a host of activities, we tailor-make the We are the experts, the specialists, the people arrangements to suit your needs and budgets. who know about bespoke travel and whose Our knowledge and experience also allow us service is unparalleled. For not only do we have to negotiate the best rates, ensuring that you unrivalled experience of planning holidays but not only get your perfect holiday but also we also have specific expertise in arranging excellent value for money. tailor-made travel. We are both Asian experts and aficionados, for all our staff have travelled Our exciting itineraries and our expertise extensively throughout this magical area. extends throughout Asia from India to We can take you from the foothills of the Indonesia and we know exactly where to Himalayas to Thailand’s golden triangle via recommend, and to advise on what you some of the world’s most exciting cities, perfect should do or see so that your holiday will beaches and private islands you have only be the most memorable. dreamt of until now. We can also organise tours to some of the greatest archaeological and How to use our brochure architectural icons, often at times when you will Our brochure has been specifically designed be the only people there – at Angkor Wat at to not only whet your appetite and entice sunrise or at the Taj Mahal by candlelight. you to Asia’s huge choice of destinations but also to give you ideas of when or where to What is more we only ever give visit or explore – it is simply the beginning recommendations and suggestions based upon of your journey. When you need help, extra personal experience and we are therefore information or guidance that is when to call committed to regular site inspections to the us and we will work through all the options
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on offer to arrive at your perfect tailor-made journey. Unlike some of our competitors we recommend what is right for you, not for us and we will continue to change, amend and make suggestions until you are happy. We will also be honest with you, especially if you are being too ambitious and want to pack too much in to a break. Sometimes distances and transfers are much greater or less frequent than first thought and it is our job to alert you to this so you can still get the maximum enjoyment from your holiday.
over the last few years our clients’ growing interest in healthy holidays – holidays where they want to get fit, to detox, or to lose weight. Places where they want to go not just to refresh, but places which will give true relaxation and help rejuvenate tired and over-stressed minds and bodies. Our staff are both passionate and knowledgeable about spas and they recognize their ever-growing importance in what people look for in holidays... so bring us your problems, needs or desires and we will get to work on them. Asia has been the birthplace of so many healing therapies which is why the spas we have selected here are some of the best you will find – offering traditional ayurvedic treatments as well as massages and programmes of all types alongside meditation, yoga and tai chi, all of which exercise the body and the mind.
Among our many services is our Wedding and Honeymoon programme. If you are thinking of getting married, or renewing your vows in a truly romantic or exotic setting, whether on a beach in Bali or on a sampan on the South China Sea, Cleveland Collection has the staff who will help you plan it and make a day you will always remember (and of course our expertise in helping you choose the most wonderful honeymoon ever is really unrivalled). Our wedding gift list service also allows your family and friends to help contribute to it, or even add something special for you to enjoy.
So talk to us at Cleveland Collection – tell us what you are looking for in a holiday and our experts and expertise will deliver you the best, most enjoyable, most romantic, healthiest or simply the holiday you have only ever dreamed of.
GEORGE FISHER
The people who know people Cleveland Collection has always been at the very forefront of knowing the different types of holidays clients are looking for, which is why we have launched Healing Holidays, our dedicated spa programme. We have noted
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Our airline partners
This award-winning airline serves a number of Asian destinations and offers every comfort and amenity, however you choose to travel. UPPER CLASS – includes complimentary chauffeur driven cars* to and from the airport, with DriveThru Check-In and a Private Security Channel at London Heathrow, while the airport Clubhouse offers everything from a massage to manicures and sushi to sandwiches. On board the Upper Class Suite converts to one of the longest fullyflat beds in business class, there’s an innovative new meal service and an on-board bar. PREMIUM ECONOMY – offers a dedicated check-in service and priority boarding and disembarkation, with one of the biggest seats in its class, in-seat laptop power and a choice of meals including a vegetarian option. ECONOMY – for fun and comfort this is difficult to beat with a spacious seat pitch and personal seat-back screen. There’s delicious food and drink with complimentary snacks throughout, a well-stocked amenity kit plus special kid’s meal, in-flight entertainment and activity bag. * Chauffeur driven car at most destinations and available with most Upper Class fares. Restrictions apply.
EVA Air flies non-stop daily from London Heathrow to Bangkok, offering passengers a choice of three classes of cabin service: Premium Laurel Business Class, the awardwinning Elite Premium Economy Class, and Economy Class. Personal seat-back, state-of-the-art touch screen audio/video on demand entertainment systems are installed in all three cabin classes.
Emirates is one of the fastest growing airlines in the world with over 500 international awards for excellence. They operate 16 daily flights to Dubai from six UK airports and onwards to a network of over 120 destinations worldwide. Onboard, passengers can experience ‘ice’, Emirates’ awardwinning inflight entertainment with up to 1300 channels on-demand in all classes. Generous checked baggage allowances, multi-course gourmet meals, complimentary advance seat selection and multilingual cabin crew round off the Emirates experience.
Vietnam Airlines offers the first ever non-stop services between the UK and Vietnam, with four departures per week from Gatwick Airport, flying twice-weekly to both Hanoi and Ho Chi Minh City. The schedule offers UK travellers the option of exploring this fascinating country via ‘open jaw’ itineraries, starting with Hanoi and culminating in Ho Chi Minh, or vice versa. Flights are also carefully scheduled to offer convenient onward connections to Vietnam Airlines’ comprehensive network within Vietnam and Indochina, including exciting destinations such as Myanmar, Laos, Cambodia, Thailand, Malaysia and China. Vietnam Airlines’ direct services are operated by B777 aircraft with Economy, Deluxe Economy and Business Class cabins – all with full in-flight entertainment systems (IFE) with seat-back screens.
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British Airways offers one of the most extensive flight networks which enable travellers to connect to destinations throughout Asia. Just choose your cabin and enjoy the journey. FIRST – the ultimate in luxury travel with a dedicated check-in and elegant lounges offering peace, calm and delicious food, drink and snacks. Travellers can enjoy meals in the airport lounge thereby offering maximum time for sleep or work on-board, while selected airports also offer well-being Elemis Travel Spas so that passengers can enjoy a treatment while they wait. On board the dedicated crew offer a super-attentive service ensuring your flight experience is of the finest. Flat beds, duvets, crisp linens, cotton pyjamas and a generous amenity bag are on offer as well as an a la carte menu or lighter meal options.
CLUB WORLD – has perfected the ease of travel with its online check-in which allows you to reserve your favourite seat, print your boarding card and then head straight for the Bag Drop desk on arrival at the airport. All of this leaves you free to enjoy the airline lounges – there are more than 70 worldwide – and relax before boarding. At London Heathrow Terminal 5 travellers can experience the luxurious Galleries Club and Elemis Travel Spas. On board your space becomes an office, a dining area or a sleep zone with just the touch of a button, a generously sized desk, a choice of entertainment and a flat bed. WORLD TRAVELLER PLUS – make your trip that little bit more special by flying premium economy in the World Traveller Plus cabin. Enjoy added extra privacy, relaxation, space and expert service, ensuring you arrive at your destination in better shape to enjoy your holiday or start a day’s work. You can also check-in online and will get an increased baggage allowance.
WORLD TRAVELLER – will help get your journey off to the easiest, most comfortable start. Choose either to check in on line or from your mobile phone and reserve your seat to give you more time to enjoy the retail and dining experiences at the airports. While on-board you will enjoy attentive service, tasty meals and complimentary drinks. If you’re travelling with children there is a ‘Kids Eat First’ policy and special Skyflyer activity packs, while the in-seat entertainment offers a choice for adults as well as kids.
PHOTOGRAPH: GAVIN HELLIER / AWL-IMAGES
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India
Huge and beautiful, noisy and enchanting, colourful, maddening, dusty and completely magical. India is everything people always say it is, and visitors either love it or hate it – from its vast, arid centre to the lushness of the backwaters, and the magnificence of the Himalayas to the glories of the Western Ghats. India offers palaces, temples, forts, enchanting towns and unforgettable cities alongside elephants, tigers and a myriad of festivals.
08 Cleveland Collection Asia – India India – Introduction India in many ways is unknowable which is why it attracts so many returning visitors. Just as you think you know one part of this great sub-continent, you visit another area and realise you know very little, which is why it is such a travellers treat. Rajasthan Most visitors begin their visit in the arid desert areas of Rajasthan which is awash with temples and forts as well as some of the most magnificent palaces. It is Moghul India at its most powerful, with that hymn to love, the Taj Mahal, the abandoned city of Fatehpur Sikri and the palaces kingdoms of Jaipur (pink), Jodhpur (blue), Udaipur (white) and Jaisalmer (gold). Each not only has its own distinctive colour but also a history and magic. The North and the foothills of the Himalayas Beautiful, breathtaking and unforgettable. From the foothills of the Himalayas with their villages, forests, trekking trails, rivers and waterfalls to the old colonial summer capital of Shimla – an Anglo-Indian gem where the Raj would go to escape the heat of the plains. Head also for Corbett National Park, India’s best known wildlife reserve where you can take a jeep or an elephant safari. Here you can see more than 600 species of bird as well as tigers, monkeys, elephants and crocodiles. And then there are the temples and ashrams – Dharamsala, the hill station which is the exiled home of the Dalai Lama and his followers, and the pilgrim towns of Rishikesh on the banks of the Ganges and Amritsar, the seat of the Sikh religion with its Golden Temple. Go east for the tea plantations and clear air of Darjeeling.
Southern India This region sports beautiful golden beaches washed by the Andaman Sea. Head for Kerala and Kumarakom which has beaches, access to Lake Vembanad and more than 900 miles of inland waterways – the backwaters. Spend lazy days and glorious nights on a luxury rice barge as you float through villages, coconut groves and bird sanctuaries. Experience ayurveda in one of the myriad spas around, for this is the home of that ancient therapy, or head for the cities of the south – Kochi is spice central, Madurai with its ancient temple complex, Mysore a city of palaces and Chennai, formerly known as Madras, with its mix of east and western architecture – temples, churches and museums. Or head further south towards Pondicherry and wonder at the great temples of Tamil Nadu. Central India The place to look for tigers with the three most feted national parks and tiger reserves – Pench, Bandhavgarh and Panna. These great parks are also home to some of India’s indigenous tribes people as well as leopard and elephants. Along the way take in the temples of Khajurahao, all 22 of them and the pilgrim town of Maheshwari. Visit Bhopal, the city of lakes and its nearby Buddhist shrine at Sanchi, one of the most important in India. The Cities Indian cities are vibrant and full of treasures. The elegance of New Delhi, the verve and style of Mumbai or the near-forgotten glory of Calcutta, once the capital and still the cultural heart of the sub-continent.
i
ESSENTIAL INFORMATION Capital: Delhi Currency: Indian Rupee Airlines: British Airways, Virgin Atlantic, Jet Airways Point of Entry: Mumbai, New Delhi, Bangalore, Chennai Flying time: 8 hrs 10 mins Time zone: GMT +4½ hrs Combine with: Sri Lanka, Maldives, Bhutan, Nepal Visa: Required – must be obtained in advance Best time to visit India is a huge country with differing climate conditions, although in general the best period is November to March, with the monsoon season June to September.
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WHAT TO SEE AND DO – Marvel at the Taj Mahal – Visit Jaipur’s Amber Fort & Palace of the Winds – Search for tigers in Ranthambore – Explore the abandoned city of Fatehpur Sikri – Cruise the backwaters of Kerala – Relax on the beaches of Goa Dharamsala
Amritsar
PAKISTAN
•
•
Shimla
New Delhi
Himalayas Rishikesh Corbett National Park
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•Jaipur •Agra
•Jaisalmer Jodhpur • •
TIBET
• NEPAL
Ranthambore National Park Darjeeling Udaipur
•Sanchi Bandhavgarh National Park Bhopal • •Maheshwari
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Varanasi Panna National Park
•Khajurahao
Pench National Park Calcutta
INDIA
•Mumbai
Goa
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BAY OF BENGAL
Mysore ARABIAN SEA
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•Bangalore •Chennai
KERALA Kochi Lake Vembanad
•Pondicherry
• Madurai •Kumarakom •
SRI LANKA 300 ml 500 km
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•
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Our hotels in India New Delhi THE OBEROI
Ideally located for the city centre, the business district and cultural attractions this was the first hotel in Delhi to offer 24 hour butler service – so seamless luxury service is one of its main attributes. Discreet and elegantly efficient with a wide choice of luxury rooms and suites, it is an ideal base from which to enjoy the vibrant sights and sounds of Old Delhi. – Rooftop restaurant – Gymnasium – Indoor & outdoor swimming pools – Oberoi Spa
Mumbai TAJ PALACE HOTEL
Old style grand with contemporary comforts, the hotel has hosted presidents and royalty as well as captains of industry and Bollywood stars. Located near the embassy quarter, it is just a short drive from the city centre and is a superb modern base from which to explore. – Choice of six restaurants and bars – Jiva Spa – Yoga classes – Fitness centre and swimming pool
THE TAJ MAHAL PALACE
Possibly the most famous hotel in India, sited opposite the historic Gateway to India. An ideal stopover hotel or base for exploring the city of bazaars and Bollywood. Comprising of an old and new wing it offers a selection of rooms and suites in either the Heritage Wing or in the Tower, as well as a great choice of restaurants and bars, and a renowned shopping mall. – 11 restaurants and bars – Outdoor pool and garden – Fitness centre – Jiva Spa
VIVANTA BY TAJ PRESIDENT
South Mumbai’s premier hotel offers contemporary chic and comfort in a modern setting. Each room and suite is ergonomically-designed with designer chairs and special lighting, while there is a wide choice of restaurants serving everything from Italian & Thai to Indian dishes. – Outdoor swimming pool – Fitness centre –S ightseeing guides available – Jiva Spa
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Jaipur RAMBAGH PALACE
An architectural masterpiece set in vast landscaped gardens, this former Royal guest house is one of India’s most opulent. With just 79 exquisitely furnished rooms and suites, vast public areas including an elegant terrace and the famed Polo Bar, it has welcomed presidents and politicians, royalty and rock stars for decades. – 47 acres of landscaped gardens – Spa & yoga pavilion – Nightly musical performance – Outdoor swimming pool
AMANBAGH
Lying just 90 minutes from Jaipur, this is the sanctuary to retire to after the hustle and glamour of the pink city. The hotel is located in a walled compound once used by the Maharajah of Alwar to house his mobile hunting camps, and is now home to luxurious pool pavilions and haveli suites. – Library – Boutique – Spa – Swimming pool
THE OBEROI RAJVILAS
The first of the Oberoi vilas properties, it was built along the lines of a Rajput fort, using the same red sandstone that has given the city of Jaipur the title of the pink city. Set in exquisitely landscaped gardens with ponds, pools, fountains & carved elephants, it also has its own little temple and a haveli, (little manor house), which houses the spa. There are rooms, suites and huge luxurious Rajastani tents. – All rooms have four poster beds and marble sunken baths – Close to the city centre –O utdoor swimming pool – Fitness centre and spa
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Our hotels in India Jodhpur UMAID BHAWAN PALACE
The last palace to be built in India before independence, this magnificent structure is still home to the current Maharajah – so if you wish to live like royalty this is where to stay. Beautiful grounds, glorious rooms & suites and outdoor pavilions – all under the watchful eye of the Mehrangarh Fort, one of India’s great architectural gems. – Hotel museum – Acres of grounds studded with peacocks – Glamorous circular zodiac pool – Spa and fitness
Udaipur THE OBEROI UDAIVILAS
Built as a traditional palace with all the magnificence that that brings, but adapted to cater for the modern day traveller. Guests arrive by boat across the lake to a fairyland of grand courtyards, elegant fountains, marble corridors and beautifully landscaped gardens. – Each room has private courtyard or pool – Butler service – Spa with its own swimming pool – WiFi throughout
TAJ LAKE PALACE HOTEL
One of the most iconic images of India is this shimmering white marble edifice floating on Lake Pichola. Built over 150 years ago as a pleasure palace, it is still that to this day with beautiful gardens, graceful courtyards, dazzling fountains, gentle pools and amazing views across the lake to the Aravalli Mountains. It is often considered one of the most romantic hotels in the world. – Swimming pool – Royal barge available for romantic dinners – Jiva Spa – Lake cruises
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Ranthambore
Agra THE OBEROI AMARVILAS
ITC MUGHAL
THE OBEROI VANYAVILAS
– Glorious fusion of Moghul and Moorish design – Stunning outdoor swimming pool & spa – Walking distance to the Taj Mahal – Private guided tours available
– Largest spa in India, Kaya Kalp – Mini-golf green – Swimming pool – Jogging and cycling trails
– Luxurious bathrooms in each tent – Private sundeck and garden – Large outdoor swimming pool – Daily game drives to spot tigers
The only hotel in town from which you can view the Taj Mahal – with each of the rooms enjoying a fantastic view of the monument. A spacious and elegant hotel with outstanding craftsmanship in marble and carvings throughout, all using traditional materials and styles. All of its rooms are beautifully furnished and finished with satellite TV, DVDs and CD players plus the aforementioned view.
Five star luxury just minutes from that great monument to love, the Taj Mahal. The hotel has adapted many of the tenets of Moghul architecture and design and it is the only hotel in India to win the prestigious Aga Khan award for excellence. Its beautiful 35 acres of gardens also follow Moghul concepts of water channel and fruit & flowerbearing trees.
The most luxurious of tented camps situated just outside Ranthambore National Park and Tiger Reserve. Each of the air-conditioned tents has a private deck and garden while the hotel boasts its own watchtower over the reserve. Relax by the large swimming pool or in the spa on your return from an early morning game drive. The active can also visit the magnificent fort overlooking the reserve.
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Our hotels in India Kerala
Himayalas
NEELESHWAR HERMITAGE
LEELA KOVALAM
WILDFLOWER HALL
– Infinity pool – Spa and wellness programmes – Cookery holidays – Cultural programme
– Selection of suites, pavilions and rooms – Divya Spa and yoga pavilion – Tennis, beach volleyball and badminton – Excursions and picnics offered
– 24 hour butler service –S pa and indoor swimming pool – Trekking & mountain biking – River rafting
A hidden sanctuary overlooking miles & miles of isolated beach in northern Kerala, this boutique hotel offers tranquillity, charm and friendliness. It consists of just 18 detached cottages based on the design of traditional fisherman’s huts with spacious public areas, open-sided pavilions, a boutique, an in-house tailor and a yoga pavilion.
Overlooking the true blue waters of the Arabian Sea and fringed with pale gold sand, The Leela Kovalam is a resort for all. Families will love the beach and garden pavilions whilst couples and singles will want to stay at the Club – a cool, slickly-designed modern area. But all will want to enjoy the beach, the space, the restaurants and the Divya Ayurvedic Spa.
High above Shimla, at over 8000 feet above sea level, this former residence of Lord Kitchener has been rebuilt to incorporate modern luxury while retaining all the grandeur of the colonial era. Located in one of the most beautiful places on earth, in the foothills of the Himalayas, the place has breathtaking scenery all around.
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Our itineraries in India
PAKISTAN
New Delhi
Bikaner Jodhpur
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• • Jaipur • Agra NEPAL Fatehpur Sikri •Ranthambore
• Udaipur
National Park
INDIA
• India is such a vast and varied country that it is impossible to see it all at any one time. However, we have devised a number of itineraries (and these are just a selection) to make travelling in India easy and comfortable. Whatever your interests – wildlife, desert, archaeology, gardens, cities,temples, palaces, mountains or coastline – India can offer and Cleveland Collection has the experts to advise. From the foothills of the Himalayas to the backwaters of Kerala, the desert and magnificent cities of Rajasthan we have an itinerary which is just right for you. Take a luxury train ride or enjoy a different experience on an elephant or tuk tuk, it is all possible in the vast sub-continent.
• Ajanta Mumbai
THE MAHARAJA JOURNEY
This is a truly spectacular train journey, rivaling the world’s finest, through Western India. Discover vibrant Mumbai, shimmering Udaipur, beautiful Jaipur, spot tigers in Ranthambore and view the majestic Taj Mahal, all from the comfort of a luxury cabin.
Palace or a camel breeding farm. In the afternoon visit the unassailable fortress of Junagarh and participate in a camel-cart procession followed by cocktails, barbeque and a folk performance. (FB) Day 8: Bikaner – Jaipur The ‘Pink City’ of Jaipur is the next stop, where an exhibition elephant polo match is the undoubted highlight. Also visit the ancient palace of Amber Fort. (FB) Day 9: Jaipur – Ranthambore – Fatehpur Sikri Embark on an exciting game drive into the Ranthambore National Park, one of India’s most renowned National Parks, and famous for its tigers. Continue the journey to see the fascinating royal court complex of Fatehpur Sikri. (FB) Day 10: Fatehpur Sikri – Agra – New Delhi Make an early morning visit to the exquisite Taj Mahal and continue to New Delhi to stay overnight at the Oberoi New Delhi. (BB) Day 11: Departure Depart on daytime flight to the UK.
Day 1: UK departure Overnight flight to Mumbai. Day 2: Mumbai Stay overnight at The Taj President. (BB) Day 3: Mumbai – Ajanta Step on board one of the world’s most opulent trains, the Maharaja Express, for the seven night journey to New Delhi. The modern en-suite cabins have amenities such as LCD televisions, DVD player and direct dial telephone whilst each carriage is manned by a butler on 24 hour call. (FB) Day 4: Ajanta Visit the world heritage site of Ajanta – marvel at the exquisite frescos and sculptures of the rock cut caves Cost from £5,655 per person, based on two sharing which date back to the 2nd Century BC. (FB) Day 5: Ajanta – Udaipur Explore Udaipur’s City Palace and Crystal Gallery and take an optional walking tour through the colourful and vibrant old market or visit the vintage car collection of the Royal family (FB) Day 6: Udaipur – Jodhpur Travel onwards through the countryside to Jodhpur where there is time for a walking tour of the Old Clock Tower market and the majestic Mehrangarh Fort. (FB) Day 7: Jodhpur – Bikaner Continue to the desert city of Bikaner where there is the opportunity to visit Deshnok Temple, Lalgarh
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New Delhi
TIBET
Agra NEPAL • Jaipur • •Fatehpur Sikri • Gwailor Ranthambore • Lucknow • Udaipur National Park • Khajuraho • Varanasi INDIA
• Orchha
THE INDIAN RAIL ADVENTURE
Explore the wonders and hidden treasures of India on a journey to remember on one of the most luxurious trains in the world. The extensive itinerary includes the Royal city of Gwalior, the sacred Ganges in Varanasi, the magnificent Taj Mahal, the wonders of Jaipur & Lucknow and the tigers of Ranthambore. Day 1: UK departure Overnight flight to New Delhi. Day 2: New Delhi Stay overnight at the Oberoi New Delhi. (BB) Day 3: New Delhi – Jaipur Board the opulent Maharaja Express train for the luxury seven night round trip journey. In addition to the modern, air-conditioned and en-suite cabins, butler service is offered and all sightseeing excursions, meals and drinks are included. (FB) Day 4: Jaipur Visit the Amber Fort; enjoy an enthralling exhibition Elephant Polo match followed by dinner at an exclusive venue. (FB) Day 5: Jaipur – Ranthambore – Fatehpur Sikri Embark on an exciting game drive into the Ranthambore National Park in search of tigers before travelling onward to explore the fascinating royal court complex of Fatehpur Sikri. (FB) Day 6: Fatehpur Sikri – Agra – Gwalior Enjoy an early morning visit to the exquisite Taj Mahal and continue on to the Usha Kiran Palace in Gwalior. Visit the magnificent Gwalior Fort and opulent Jai Vilas, taking high tea in the palace. (FB) Day 7: Gwalior – Orchha – Khajuraho Visit Jahangir Mahal in Orchha and continue to the World Heritage temples of Khajuraho. (FB) Day 8: Khajuraho – Varanasi Tour the holy city of Varanasi, one of the highlights of any visit to India. The visit takes in the ancient ruins of Sarnath, the Varanasi silk weaving centre and a scenic cruise on the sacred Ganges to witness the religious rituals being performed on the ghats. (FB) Day 9: Varanasi – Lucknow Tour the Rumi Darwaza and the spectacular Bada Imambara before exploring the bustling markets of this royal city and enjoying an exclusive dinner from the royal kitchen. (FB) Day 10: Lucknow – New Delhi Continue to New Delhi to stay overnight at the Oberoi New Delhi. (BB) Day 11: Departure Depart on daytime flight to the UK. Cost from £5,185 per person, based on two sharing
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INDIA
MAP Jaipur
•
New Delhi
• Agra
GOLDEN TRIANGLE
This is the perfect itinerary for the first time visitor to India – the glorious Golden Triangle showcases the highlights of New Delhi, Agra and Jaipur and is the ideal introduction to this amazing destination. Day 1: UK departure Depart on your overnight flight to New Delhi. Day 2: New Delhi Stay for two nights at the Taj Palace Hotel. (BB) Day 3: New Delhi Visit to the Sikh temple before enjoying sightseeing in both New Delhi and Old Delhi. (BB) Day 4: New Delhi – Agra Travel to Agra and enjoy an afternoon visit to Agra Fort, a brick-red stone monument overlooking the Taj Mahal. Stay for two nights at the ITC Mughal. (BB) Day 5: Agra A very early start to catch the magic of the Taj Mahal at sunrise, as it changes hues from palest pink to light gold to bright white. Explore the town or indulge in some treatments at the hotel’s magnificent awardwinning spa. (BB) Day 6: Agra – Jaipur Continue onward to Jaipur, stopping en-route to visit Fatehpur Sikri – the deserted red sandstone city that was built by Emperor Akbar as his capital. Stay for two nights at the ITC Rajputana. (BB) Day 7: Jaipur Visit Amber Fort where an elephant and his mahout wait to take guests to the very gates of the fort, while at the same time offering amazing views of the surrounding area. The afternoon is dedicated to city sightseeing – the markets, palaces & museums. (BB) Day 8: Departure Return to New Delhi and depart on overnight flight to the UK, arriving the following morning. Cost from £1,380 per person, based on two sharing
EXTENSIONS Stay longer with our optional journeys to enjoy other aspects of India whether to Goa and the beach, Ranthambore for tigers, the magic of the Udaipur the Lake City or the excitement of Kathmandu in the shadow of the world’s highest mountains. GOA EXTENSION Renowned for its golden coastline of sixty six miles of sandy beaches lapped by the Arabian Sea, Goa is the ideal place to relax but it also has much more to offer with its Portuguese history and architecture, it’s delicious sea food and great markets. Day 8: Jaipur – Goa Fly to Goa to stay for four nights at The Leela Goa. (BB) Days 9 – 11: Goa The days are free to experience a multitude of excursions or to simply relax and enjoy the stunning beaches. (BB) Day 12: Departure Fly to Mumbai and connect with daytime flight to the UK. Cost from £670 per person, based on two sharing RANTHAMBORE NATIONAL PARK EXTENSION Famous as a former hunting ground for the Maharajas of Jaipur, Ranthambore is one of India’s largest national parks and is home to a variety of wildlife including monkeys, jackals, deer, flying foxes and of course the magnificent tiger. Day 8: Jaipur – Ranthambore Travel from Jaipur to the beautiful National Park of Ranthambore to visit its magical fort and marvel at the birds, flora, fauna and wildlife. Stay two nights at the Vivanta by Taj – Sawai Madhopur Lodge. (HB) Day 9: Ranthambore An early morning and late afternoon game drives are offered in search of the tigers. (FB) Day 10: Ranthambore – New Delhi Enjoy an early morning game drive before travelling by train to New Delhi to stay overnight at the Taj Palace Hotel. (BB) Day 11 : Departure Depart on daytime flight to the UK. Cost from £460 per person, based on two sharing UDAIPUR EXTENSION Udaipur, the city of lakes, is a combination of water and lush hills – it has five beautiful lakes, stunning royal palaces, forts, gardens and temples. Day 8: Jaipur – Udaipur Fly to Udaipur to stay for two nights at the Taj Palace Hotel. (BB)
Day 9: Udaipur Wander through the city on foot or opt to travel around the narrow roads in a traditional tuk-tuk, viewing the many jewels which the city has to offer. (BB). Day 10: Departure Fly to New Delhi and connect with overnight flight to the UK, arriving the following morning. Cost from £550 per person, based on two sharing KATHMANDU EXTENSION The mountain kingdom of Nepal is exotic and exciting, surrounded as it is by the Himalayas, the world’s highest mountain range. The capital Kathmandu is home to palaces, temples, fortresses and markets. Day 8: Jaipur – New Delhi Fly to New Delhi and stay overnight at the Taj Palace Hotel. (BB) Days 9 – 12: New Delhi – Kathmandu Fly to Kathmandu and stay for four nights at the beautiful Dwarika’s Hotel. There are a wealth of excursions available, from taking a scenic flight over Mount Everest to visiting the ancient royal city of Bhaktapur. (BB) Day 13: Departure Fly to New Delhi and connect with overnight flight to the UK, arriving the following morning. Cost from £930 per person, based on two sharing
18 Cleveland Collection Asia – India
Jodhpur Deogarh Udaipur
•
•
Agra
Mysore
•
✈
•
•
Jaipur
✈
•
Kochi
•
•
INDIA
✈
Bangalore
New Delhi
Madurai
•
Chennai
• Pondicherry
•
INDIA SRI LANKA
ULTIMATE RAJASTHAN
This itinerary encapsulates the colour and vibrancy of wonderful Rajasthan by combining the classic Golden Triangle of New Delhi, Agra and Jaipur with the popular additions of Jodhpur, Udaipur and the charming town of Deogarh. Perfect for those dipping their toes into India. Day 1: UK departure Overnight flight to New Delhi. Day 2: New Delhi Stay for two nights at the Oberoi New Delhi. (BB) Day 3: New Delhi Enjoy a discovery tour of New Delhi, taking in both the walled city of Old Delhi and New Delhi, home to some of the most magnificent historical structures in India. (BB) Day 4: New Delhi – Agra Board the Express train to Agra to stay overnight at the ITC Mughal. Visit the impressive Agra Fort before ending the day at sunset at the Taj Mahal, one of the world’s great monuments to love. (BB) Day 5: Agra – Jaipur Catch the magic of the Taj Mahal at sunrise before driving to Jaipur, stopping en-route to see the deserted city of Fatehpur Sikri. Stay overnight at ITC Rajputana. (BB) Day 6: Jaipur – Jodhpur Enjoy an elephant ride up to the ramparts of the Amber Fort before exploring the city and then flying to Jodhpur. Stay for two nights at Vivanta by Taj – Hari Mahal Jodhpur. (BB) Day 7: Jodhpur The blue city offers magnificent sights, with the ancient stronghold of Mehrangarh Fort, Jaswant
Thada, Mandore Gardens, Old Fort Museum and Balsamand Lake all on the itinerary today. (BB) Day 8: Jodhpur – Deogarh Travel to Deogarh to stay overnight and enjoy the hospitality of the Royal family at the charming Deogarh Palace. A visit to the village offers an intimate insight into village life. (BB) Day 9: Deogarh – Udaipur Travel to Udaipur, the city of lakes, palaces, museums, temples and gardens, and spend the time sightseeing. Stay for two nights at The Leela Palace Udaipur. (BB) Day 10: Udaipur Leisure time in Udaipur. Day 11 : Departure Fly to New Delhi and connect with overnight flight to the UK, arriving the following morning. Cost from £2,085 per person, based on two sharing
HIGHLIGHTS OF THE SOUTH
An itinerary which offers a taste and flavour of what the captivating Southern part of the country has to offer – colonial architecture, Hindu temples, European influences and Indian traditions. Day 1: UK departure Daytime flight to Chennai. Stay for two nights at the Vivanta by Taj – Connemara. (BB) Day 2: Chennai Enjoy a walking tour through Mylapore to discover the charms of the city before visiting Fort St George. (BB) Day 3: Chennai – Pondicherry Visit Koyambedu, one of Asia’s biggest markets, before continuing to Pondicherry to stay for two nights at Maison Perumal. (BB) Day 4: Pondicherry Discover this enchanting French colonial town on a walking tour before attending morning prayers and blessings at the temple. Visit the streets of the Tamil Quarter of the town with its beautiful Neo-Gothic Sacred Heart of Jesus Church. (BB) Day 5: Pondicherry – Madurai Travel through quiet villages to one of India’s oldest cities, Madurai. Enjoy a guided tour of the city and stay overnight at Heritage Madurai. (BB) Day 6: Madurai – Bangalore Fly to Bangalore and stay for two nights at the Taj West End. (BB) Day 7: Bangalore After a walk in the Lalbagh Botanical Gardens, enjoy the best South Indian breakfast in town at the Mavalli Tiffin Rooms before visiting the 16th Century Basavanagudi Temple. (BB) Day 8: Bangalore – Mysore A short train ride to Mysore for a city tour and to stay for two nights at the Royal Orchid Metropole. (BB) Day 9: Mysore Enjoy a full day excursion to the temples and monuments of Somnathpur and Srirangapatna.(BB) Day 10: Mysore – Kochi Travel to Bangalore and fly to Kochi to stay for two nights at Malabar House. (BB) Day 11: Kochi Spend the full day exploring the city’s highlights – from the Mattancherry Palace and the famous Jew Street to the beautiful Kochi Jewish Synagogue, Chinese fishing nets and the Church of St. Francis. (BB) Day 12: Departure Fly to Mumbai and connect with daytime flight to the UK. Cost from £3,165 per person, based on two sharing
India – Cleveland Collection Asia 19
Kochi
•
INDIA
• Alleppey • Varkala •
•
Trivandrum Kovalam
CAPTIVATING KERALA
With its mile upon mile of golden beaches, Kerala has long been a popular destination. This journey through Kerala encompasses the famous spice trading city of Kochi (Cochin), cruises the backwaters in a rice boat and spends time enjoying the magnificent beaches. Day 1: UK departure Overnight flight to Colombo. Day 2: Kochi Fly onward to Kochi to stay for two nights at Malabar House. Enjoy a traditional evening Kathakali dances – the most colourful and elaborate of south Indian dances. (BB) Day 3: Kochi A full day tour of Kochi – first to Mattancherry to the oldest Jewish Synagogue in India, then to the Church of St. Francis and finally to view the renowned Chinese fishing nets which line the entrance to the harbour mouth. (BB) Day 4: Kochi – Alleppey Travel to the Alleppey jetty to board a traditional houseboat from which to cruise through the backwaters of Kerala, visiting tucked away islets and villages to see at close quarters how people live. (FB) Days 5&6: Alleppey Disembark to stay for two nights on the beach at the Raheem Residency, a colonial property which has been beautifully restored in a classic style. (BB) Days 7&8: Alleppey – Varkala Continue to Varkala, an excellent place to relax and unwind with magnificent beaches backed by high reddish cliffs. Stay for two nights at the Gateway Hotel. (BB)
Days 8-10: Varkala – Kovalam Travel to Kovalam Beach, a natural bay sheltered from high waves and currents, to stay for three nights at The Leela Kovalam. (BB) Day 11: Departure Fly from Trivandrum to Colombo and connect with overnight flight to the UK, arriving the following morning. Cost from £1,850 per person, based on two sharing
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Shakti itineraries
•Stok •• Leh•
Nimmo Shey
TIBET
✈
✈
PAKISTAN
New Delhi INDIA
A unique way to experience India, for those who have visited before or who want to venture out on a very different experience. Village walks are at the heart of any Shakti experience, enabling you to enjoy the villages and rural life in remote mountain regions. Accompanied by local porters and guides, you step out of the modern world, walking between villages that are remote, and staying in traditional village houses, which have been spruced up to provide proper comfort without compromising their authenticity.
THE BEST OF SHAKTI LADAKH
Often referred to as Little Tibet, this Himalayan kingdom is home to one of the most intact Tantric Buddhist societies on earth, and this trip offers a wonderful insight into this remote region. With a high altitude desert dominated by rugged snowcapped mountains and deep turquoise lakes it is one of the most beautiful and isolated places on the planet.
Day 9: Stok Enjoy an exploratory walk in the village of Stok, taking in the Palace and the museum. In the afternoon visit the Leh Palace and take a walk to the Shanti Stupa, inspired by Tibet’s Potola Palace. (FB) Day 10: Stok – New Delhi Fly from Leh to New Delhi and stay overnight at The Leela Palace New Delhi. (BB) Day 11: Departure Depart on daytime flight to the UK.
Day 1 : UK departure Cost from £3,940 per person, based on two sharing Overnight flight to New Delhi. Day 2: New Delhi This itinerary is only available from the Stay overnight at The Leela Palace New Delhi. (BB) beginning of May to the end of September Day 3: New Delhi – Shey Fly to Leh and travel to Shey to stay for three nights at Shakti Village House. The house is over 100 years old and from its roof terrace enjoys views of the nearby Shey Palace & Thiksey Monastery. Spend a relaxing day fully acclimatizing. (FB) Day 4: Shey Enjoy a gentle walk to the village of Shey – which will offer a glimpse of the traditional lifestyle of Ladakh and the routine of its inhabitants. (FB) Day 5: Shey An early start for the walk to the Thiksey Monastery for the morning Buddhist prayers. Continue onward to visit the Hemis Monastery, home to the red hat sect of Buddhism and the largest monastery in Ladakh. (FB) Day 6: Shey – Nimoo Walk or travel by raft to Nimoo, stopping e-route at the Phyang Monastery. Stay for two nights at Nimoo Village House. (FB) Day 7: Nimoo Walk to the Alchi Monastery, the only one built on flat land in Ladakh, and continue onward to explore the Likir Monastery. (FB) Day 8: Nimoo – Stok Walk via either the Zanskar Canyon or Pangong Lake to Stok and stay for two nights at the Stok Village House. (FB)
India – Cleveland Collection Asia 21
INDIA TIBET
PAKISTAN
New Delhi
• Leti • Kathgodam
NEPAL
THE MOUNTAIN ODYSSEY
A wonderful opportunity for the traveller who wants an off-the-beaten-track experience. On offer is some of the most stunning mountain scenery anywhere, from the perennially snow capped peaks of the Great Himalaya range in the north to the pretty hill stations in the foothills – this is an unspoilt and almost unknown part of India. Day 1: UK departure Overnight flight to New Delhi. Day 2: New Delhi Stay overnight at The Leela Palace New Delhi. (BB) Day 3: New Delhi – Kathgodam Enjoy a full day of sightseeing before travelling on the overnight Ranikhet Express to Kathgodam. (BB) Day 4: Kathgodam – Deora Disembark and transfer to the Almora region where the village walks begin. Walk through villages, terraced fields and forests before stopping for lunch served in the grounds of a temple. Continue down through valleys and fields to the village of Deora to stay overnight at Deora Village House. (FB) Day 5: Deora – Jwalabanj Visit the village school before heading into the pine forests and onto the Shivalaya Valley. Walk through the rhododendron forest to Jwalabanj to stay overnight at Jwalabanj Village House. (FB) Day 6: Jwalabanj – Leti Continue by vehicle to Leti to enjoy a walk along a dramatic & beautiful mountain trail to stay for the next three nights at Shakti 360° Leti. (FB) Days 7&8: Leti From this exclusive mountain experience – the first and only place of its kind in the Himalayas - take gentle walks out into the countryside, with picnic hampers and guides. (FB) Day 9: Leti – Kana Travel by vehicle to Kana to stay overnight at the Shakti Village House. Explore the local village or take a longer walk to the nearby villages. (FB) Day 10: Kana – New Delhi Travel to Kathgodam and board the overnight Ranikhet Express to New Delhi. Day 11: Departure Enjoy the use of a dayroom at The Leela Palace New Delhi before flying overnight to the UK, arriving the following morning. Cost from £3,425 per person, based on two sharing
22 Cleveland Collection Asia
Weddings and Honeymoons
At Cleveland Collection we will help you plan the most romantic, idyllic and unforgettable day to remember. More and more couples are choosing to marry abroad in tropical and exotic surroundings. Some choose a deserted island, while others opt for a romantic beach at sunset, or a location overlooking a favourite monument, temple, lake or mountain. Some couples want to plight their troth alone while others want to be surrounded by family and friends. Whatever choice you make we are here to help you. Our experienced wedding co-ordinators have arranged for couples to marry all over the world and are here to lend their expertise to you. WEDDINGS
We can arrange your wedding in: India Indonesia Malaysia Singapore Sri Lanka Thailand We can sort out all your official documents, organise the registrar or church and take the worry out of all your pre-wedding plans. With our experience we can organise everything from flowers to wedding cakes to witnesses – we can even find you a designer or a dress maker if you have not made up your mind what to wear. Of course we make all your travel arrangements and look after those of your family and friends, as well as helping them choose where to stay and holiday either before or after the happy event. RENEWING YOUR VOWS
Another experience growing in popularity is couples wishing to renew their vows in some special location. Sometimes it may be returning to their honeymoon resort, for others it may be a trip into the unknown. The Cleveland Collection’s wedding experts can help you choose the place and help sort out a ceremony especially for you.
HONEYMOONS
Whether you choose to remain in the same place that you married or to travel onwards for your honeymoon we can organise and help. For if there is one holiday that really has to be idyllic, it’s a honeymoon. Our specialists offer a stunning choice of locations, from unspoilt beaches, tropical islands, romantic fort palaces, to stylish hotels and exquisite hideaways, all personalised to create the most important and memorable holiday you will ever take. Upgrades and romantic surprises are the norm, from champagne and flowers and secluded suites, to a couple’s massage or a sunset cruise for two. Whether you want to stay on a tiny secluded island, take a cultural tour or learn to scuba-dive, enjoy the bustle of a glamorous city location or even try a cookery course – we know the places and the locations where all of this is possible. WEDDING LIST
In response to requests and enquiries from relatives and friends of the happy couple Cleveland Collection has developed a flexible wedding gift concept. While your personal specialist travel consultant works closely with you to arrange your ideal honeymoon, we then compile a list containing elements of the honeymoon that friends and family can purchase or contribute to as a wedding gift. The concept has been received with resounding success as the couple enjoys the benefit of additional resources and activities that they might otherwise not have been able to include/afford. Guests enjoy a little insight into your honeymoon, appreciate the convenience of the wedding gift system, and are truly excited about giving an experience instead of an object. The wedding list is simple. Let your friends and family know that your wedding list is held with Cleveland Collection. You can do this either on your invitations, by email or, if you wish, we can send out a mailing on your behalf. You decide with your dedicated wedding consultant what you want on your list, and each guest can contribute accordingly. Honeymooners pay the balance of their holiday 8 weeks prior to departure, but the wedding list remains open right up to the wedding date, protecting the couple from disappointment and ensuring no pressure about payment deadlines for your guests.
The couple receives regular updates of the wedding All we ask is that you give us sufficient time to organise list. On return from honeymoon, an updated list the ceremony of your dreams – and we will ensure is sent to the newly-weds, making it easy to send you will have the happiest of worry-free weddings. thank-you's.
PHOTOGRAPH: ANDREA POHLMAN
Cleveland Collection Asia 23
24 Cleveland Collection Asia
Booking Conditions All reservations are made with Cleveland Travel Limited trading as Cleveland Collection, a company registered in England under company number 2797491. In the following conditions the term company means Cleveland Travel Limited trading as Cleveland Collection, and the term customer means the person signing the booking form and all other persons on whose behalf he or she signs it. Consumer protection All holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organisers Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL3384. For further information visit the ATOL website at www.atol.org.uk. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Cleveland Travel, and in the event of their insolvency, protection is provided for the following: 1. non-flight packages commencing in and returning to the UK; 2. non-flight packages commencing and returning to a country other than the UK; and 3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Cleveland Travel. 1. BOOKING YOUR HOLIDAY To make a holiday booking the customer should complete, sign and send in a booking form with a deposit of 20% of the holiday cost requested or the full amount if the booking is made within ten weeks of departure. The booking is accepted and the contract made when the company issues a confirmation invoice, which is usually within twenty four hours of receiving the booking form. Please note that on some occasions more than 20% deposit may be required. 2. PAYMENTS Payment of all confirmation invoices must reach the company not later than ten weeks prior to departure. 3. AMENDMENTS AND CANCELLATION (i)Amendments The company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the booking form. If the Company is successful in making your requested amendment then you must pay an amendment charge of £50.00 per booking. If the Company is not successful then there will be no charge. (ii) Cancellations All cancellations must be advised in writing, signed by the signatory of the booking form. Cancellations are effective on the day that they are received by the Company. Recorded delivery is strongly recommended. The following Cancellation charges (together with holiday insurance premium) will be payable, depending on the number of days prior to departure the company receives your notice of cancellation. Days prior to departure date when written advice of cancellation received
Percentage of total holiday cost
More than 70 days 69 to 42 days 41 to 29 days 28 to 15 days 14 days
Loss of deposit 30% of total holiday cost 75% of total holiday cost 90% of total holiday cost 100% of total holiday cost
(iii) Amendments by the company After the confirmation invoice has been issued, the Company makes every effort to operate all holidays as confirmed. In very rare circumstances, the company may have to modify your holiday before you depart. If the modification is significant the Company will notify you as soon as practically possible and you will be entitled to one of the following options as chosen by the Company:(a) take a substitute package of equivalent quality at no extra cost to you; or (b) take a substitute package of lower quality and recover from the company the difference in value between the original arrangements and the new ones; or (c) have repaid to you as soon as possible all monies paid by you under the contract, where upon your holiday arrangements will be cancelled. In addition, if the Company has to modify your holiday it will pay you compensation for non-performance of the contract (see table below for levels of compensation), if this is for any reason other than ‘force majeure’ (see opposite).
Days prior to departure date when notification of change is sent
Minimum compensation per person
More than 42 days 21 to 42 days prior 15 to 20 days prior 0 to 14 days prior
£10.00 £20.00 £25.00 £30.00
‘Force majeure’ means unusual and unforeseeable circumstances beyond the Company’s control, the consequence of which neither the Company nor its suppliers could avoid even if all due care had been exercised. This may include, but is not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to you point of departure and given a pro rata refund for ground arrangements not received. You may also in such circumstances be entitled to compensation by the Company in accordance with the table above. (iv) Cancellation by the Company If you fail to pay the balance of the holiday price at least 10 weeks (70 days) before departure, the Company will treat your booking as cancelled and levy the cancellation charge as set out in paragraph 3(ii) above. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements at no extra cost to you, or offer a substitute package of lower quality and you may recover from the Company the difference in cost, or have repaid to you as soon as possible all monies paid by you. In addition, unless the cancellation has been caused by force majeure the Company will pay you compensation as set out in paragraph 3(ii). (v) The Company Liability (i) We accept responsibility for ensuring that your travel arrangements, which you booked with us are supplied as described in our printed material and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if this has affected the enjoyment of your travel arrangements. (ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees, agents and suppliers, whilst acting within the scope of/or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English law. (iii) I n respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions and conditions of carriage of our suppliers. Copies of these conventions and, conditions of carriage are available on request. Operational decisions may be taken by air or sea carriers and, airports and ferry terminals resulting in delays, diversions or re-scheduling, over which our company has no control. When such changes are made, our Company will endeavour to minimise any inconvenience. (vi) I f you have a problem If you have a problem during your holiday, please inform the relevant supplier (e.g., hotel) and our local representative immediately, who will endeavour to put things right. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against our company. If it is not possible to make the complaint to the appropriate organisation at the time, you should make contact with our company, so that our company can endeavour to resolve it. However, should a problem remain unsolved, a complaint should be made in writing to our company office manager within thirty days of your return. Please note we do not use an approved provider to resolve disputes. (vii) Our company price policy Our suggested itineraries are prepared many months before the start of your holiday and the prices quoted in them are for your guidance only. If at the time of booking the price has changed from that shown in our suggested itineraries, you will be told of the revised price applicable to the travel arrangements before you commit yourself. Cleveland Travel Ltd trading as Cleveland Collection. Registered in England and Wales No. 2797491. VAT Registration No. 626 085
Tel: 020 7843 3597 Email: info@healingholidays.co.uk www.healingholidays.co.uk
Tel: 020 7843 3531 Email: info@clevelandcollection.co.uk www.clevelandcollection.co.uk
Tel: 020 7843 3500 Email: info@africatravel.co.uk www.africatravel.co.uk