ASIA JOURNEYS TO REMEMBER
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Welcome... ...to our new Cleveland Collection brochure – to both existing clients and to newcomers. The former know why we pride ourselves in our knowledge, experience and foresight in recognising and developing new markets and we hope newcomers will soon realise our strengths and see how they can trust our expertise. Asia is a developing market with a great wealth of experiences – beauty, culture, cuisines, natural wonders and archaeological gems – which is why we have concentrated our energies to bring you this brochure. We hope you will enjoy using it and planning your next holiday with us just as much as we have enjoyed putting it together for you. Those of you who are new to us should be reassured that as a company your needs are foremost in our minds. We know all these places, we are passionate about them, we have researched them thoroughly, and we have staff on the ground who will not only look after you, but will be available to guide and answer all your queries. Most importantly we are fully bonded and hold an ATOL for your complete financial protection. You should know that we derive great pleasure from making sure that you have the holiday of your dreams – that is our modus operandi. So please do enjoy this brochure – call us, quiz us and remember that the brochure is only the beginning, for our expertise is in tailor made itineraries... and these are built around you and your needs. We look forward to hearing from you. Frances Geoghegan Managing Director
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Cleveland Collection Who we are and what we can do for you Allow us to introduce ourselves. You may be new to Cleveland Collection, or you may be one of our loyal clients who know where to come to sort any travel query or journey. If you are new, then you may well have heard of us from friends or relatives, for we at Cleveland Collection know that wordof-mouth is the highest recommendation and the truest.
properties we recommend. Our holidays are designed specifically for you and your requirements; we understand the different demands of a holiday from couples to singletons and from groups of friends to families, we listen carefully and then work closely with you to ensure that your requirements are met, whether it’s somewhere secluded, with safe beaches, or somewhere buzzy with a host of activities, we tailor-make the We are the experts, the specialists, the people arrangements to suit your needs and budgets. who know about bespoke travel and whose Our knowledge and experience also allow us service is unparalleled. For not only do we have to negotiate the best rates, ensuring that you unrivalled experience of planning holidays but not only get your perfect holiday but also we also have specific expertise in arranging excellent value for money. tailor-made travel. We are both Asian experts and aficionados, for all our staff have travelled Our exciting itineraries and our expertise extensively throughout this magical area. extends throughout Asia from India to We can take you from the foothills of the Indonesia and we know exactly where to Himalayas to Thailand’s golden triangle via recommend, and to advise on what you some of the world’s most exciting cities, perfect should do or see so that your holiday will beaches and private islands you have only be the most memorable. dreamt of until now. We can also organise tours to some of the greatest archaeological and How to use our brochure architectural icons, often at times when you will Our brochure has been specifically designed be the only people there – at Angkor Wat at to not only whet your appetite and entice sunrise or at the Taj Mahal by candlelight. you to Asia’s huge choice of destinations but also to give you ideas of when or where to What is more we only ever give visit or explore – it is simply the beginning recommendations and suggestions based upon of your journey. When you need help, extra personal experience and we are therefore information or guidance that is when to call committed to regular site inspections to the us and we will work through all the options
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on offer to arrive at your perfect tailor-made journey. Unlike some of our competitors we recommend what is right for you, not for us and we will continue to change, amend and make suggestions until you are happy. We will also be honest with you, especially if you are being too ambitious and want to pack too much in to a break. Sometimes distances and transfers are much greater or less frequent than first thought and it is our job to alert you to this so you can still get the maximum enjoyment from your holiday.
over the last few years our clients’ growing interest in healthy holidays – holidays where they want to get fit, to detox, or to lose weight. Places where they want to go not just to refresh, but places which will give true relaxation and help rejuvenate tired and over-stressed minds and bodies. Our staff are both passionate and knowledgeable about spas and they recognize their ever-growing importance in what people look for in holidays... so bring us your problems, needs or desires and we will get to work on them. Asia has been the birthplace of so many healing therapies which is why the spas we have selected here are some of the best you will find – offering traditional ayurvedic treatments as well as massages and programmes of all types alongside meditation, yoga and tai chi, all of which exercise the body and the mind.
Among our many services is our Wedding and Honeymoon programme. If you are thinking of getting married, or renewing your vows in a truly romantic or exotic setting, whether on a beach in Bali or on a sampan on the South China Sea, Cleveland Collection has the staff who will help you plan it and make a day you will always remember (and of course our expertise in helping you choose the most wonderful honeymoon ever is really unrivalled). Our wedding gift list service also allows your family and friends to help contribute to it, or even add something special for you to enjoy.
So talk to us at Cleveland Collection – tell us what you are looking for in a holiday and our experts and expertise will deliver you the best, most enjoyable, most romantic, healthiest or simply the holiday you have only ever dreamed of.
GEORGE FISHER
The people who know people Cleveland Collection has always been at the very forefront of knowing the different types of holidays clients are looking for, which is why we have launched Healing Holidays, our dedicated spa programme. We have noted
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Our airline partners
This award-winning airline serves a number of Asian destinations and offers every comfort and amenity, however you choose to travel. UPPER CLASS – includes complimentary chauffeur driven cars* to and from the airport, with DriveThru Check-In and a Private Security Channel at London Heathrow, while the airport Clubhouse offers everything from a massage to manicures and sushi to sandwiches. On board the Upper Class Suite converts to one of the longest fullyflat beds in business class, there’s an innovative new meal service and an on-board bar. PREMIUM ECONOMY – offers a dedicated check-in service and priority boarding and disembarkation, with one of the biggest seats in its class, in-seat laptop power and a choice of meals including a vegetarian option. ECONOMY – for fun and comfort this is difficult to beat with a spacious seat pitch and personal seat-back screen. There’s delicious food and drink with complimentary snacks throughout, a well-stocked amenity kit plus special kid’s meal, in-flight entertainment and activity bag. * Chauffeur driven car at most destinations and available with most Upper Class fares. Restrictions apply.
EVA Air flies non-stop daily from London Heathrow to Bangkok, offering passengers a choice of three classes of cabin service: Premium Laurel Business Class, the awardwinning Elite Premium Economy Class, and Economy Class. Personal seat-back, state-of-the-art touch screen audio/video on demand entertainment systems are installed in all three cabin classes.
Emirates is one of the fastest growing airlines in the world with over 500 international awards for excellence. They operate 16 daily flights to Dubai from six UK airports and onwards to a network of over 120 destinations worldwide. Onboard, passengers can experience ‘ice’, Emirates’ awardwinning inflight entertainment with up to 1300 channels on-demand in all classes. Generous checked baggage allowances, multi-course gourmet meals, complimentary advance seat selection and multilingual cabin crew round off the Emirates experience.
Vietnam Airlines offers the first ever non-stop services between the UK and Vietnam, with four departures per week from Gatwick Airport, flying twice-weekly to both Hanoi and Ho Chi Minh City. The schedule offers UK travellers the option of exploring this fascinating country via ‘open jaw’ itineraries, starting with Hanoi and culminating in Ho Chi Minh, or vice versa. Flights are also carefully scheduled to offer convenient onward connections to Vietnam Airlines’ comprehensive network within Vietnam and Indochina, including exciting destinations such as Myanmar, Laos, Cambodia, Thailand, Malaysia and China. Vietnam Airlines’ direct services are operated by B777 aircraft with Economy, Deluxe Economy and Business Class cabins – all with full in-flight entertainment systems (IFE) with seat-back screens.
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British Airways offers one of the most extensive flight networks which enable travellers to connect to destinations throughout Asia. Just choose your cabin and enjoy the journey. FIRST – the ultimate in luxury travel with a dedicated check-in and elegant lounges offering peace, calm and delicious food, drink and snacks. Travellers can enjoy meals in the airport lounge thereby offering maximum time for sleep or work on-board, while selected airports also offer well-being Elemis Travel Spas so that passengers can enjoy a treatment while they wait. On board the dedicated crew offer a super-attentive service ensuring your flight experience is of the finest. Flat beds, duvets, crisp linens, cotton pyjamas and a generous amenity bag are on offer as well as an a la carte menu or lighter meal options.
CLUB WORLD – has perfected the ease of travel with its online check-in which allows you to reserve your favourite seat, print your boarding card and then head straight for the Bag Drop desk on arrival at the airport. All of this leaves you free to enjoy the airline lounges – there are more than 70 worldwide – and relax before boarding. At London Heathrow Terminal 5 travellers can experience the luxurious Galleries Club and Elemis Travel Spas. On board your space becomes an office, a dining area or a sleep zone with just the touch of a button, a generously sized desk, a choice of entertainment and a flat bed. WORLD TRAVELLER PLUS – make your trip that little bit more special by flying premium economy in the World Traveller Plus cabin. Enjoy added extra privacy, relaxation, space and expert service, ensuring you arrive at your destination in better shape to enjoy your holiday or start a day’s work. You can also check-in online and will get an increased baggage allowance.
WORLD TRAVELLER – will help get your journey off to the easiest, most comfortable start. Choose either to check in on line or from your mobile phone and reserve your seat to give you more time to enjoy the retail and dining experiences at the airports. While on-board you will enjoy attentive service, tasty meals and complimentary drinks. If you’re travelling with children there is a ‘Kids Eat First’ policy and special Skyflyer activity packs, while the in-seat entertainment offers a choice for adults as well as kids.
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Indonesia
An exotic collection of islands – 18,000 in total scattered around the equator, although the most visited are Java, Borneo, Bali and Lombok – Indonesia spreads itself along the South China Sea. Throughout the centuries it has been influenced by traders and travellers from near and far as wide apart as China and Northern Europe, and it still bears the influences each has brought, as well as those of the three main Asian cultures and religions – Hinduism, Buddhism and Islam.
PHOTOGRAPH: BRUNO MORANDI/SIME/4CORNERS
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08 Cleveland Collection Asia – Indonesia Indonesia – Introduction Indonesia is not so much a country but more a celebration of islands – some 18,000 of them decorating the Indian Ocean. More than half are inhabited and tribal life thrives. The islands are an exotic mixture of volcanoes, lakes, jungle and forests, hosting some magical temples and palaces, and each one fringed by glorious beaches and waves – for surfing is one of the great surprises of the region.
of the eighth century, which was abandoned and hidden for almost another thousand years. Both the monuments and their surrounding landscapes are breathtaking and make the journey worth every second.
Nature and wildlife Sumatra is the island for travellers and explorers with a jungle straight out of Indiana Jones, volcanic lakes, rare fauna and flora not to mention the wonders of clouded leopard, Islands rhinoceros and orang-utan. Head for Gunung The main islands visited are Java, Bali, Borneo Leuser National Park in Bukit Lawang for and Lombok, each with its own rich history, one of the most impressive conservation culture and customs. The influences of the programmes in existence, where it is believed three main Asian religions still live on in that there are more than 5,000 of the the Balinese dancing and Javanese arts and primates living. crafts found throughout the islands today. Adventurous travellers head for the forests of Sea, sand and surf Borneo where rhinoceros, clouded leopard Indonesia is a surfers’ paradise, whether at and elephant still live although you are much Kuta Beach in Bali, Desert Point in Lombok more likely to see reptiles and monkeys, or Mentawi Island in Sumatra. Wave watchers while sybarites head for the beaches of Bali head for these areas throughout the year, and Lombok. Each of the islands has its own and needless to say they all have spectacular distinct personality which is why travellers beaches as well. and dreamers, artists and sailors have been returning through the centuries. Two of the smaller, quieter islands are Bali and Lombok. Non-surfers will love the golden Cities, towns and culture sands and the clear warm sea, while visitors Java is the heartland – a huge island with a to Bali will enjoy the interior almost as much population of 120 million – and it is ringed by with its fast flowing rivers, forests and rice volcanoes and washed by modernity while terraces looking as if they have been carved still retaining its history and cultural lineage. out of emeralds. Ubud, the ancient capital of Jakarta is its heaving capital while Yogyakarta the island, has attracted writers and artists is its historic and cultural centre, and probably for centuries and still provides a showcase for the most visited city in the region. It is also the art and design, as well as offering interesting ideal base for visiting some of Indonesia’s most shopping and great restaurants & cafes. important religious and cultural sites like the Dieng Plateau with its 400 Hindu temples or Borobudur, the great Buddhist masterpiece
i
ESSENTIAL INFORMATION Capital: Jakarta Currency: Rupia Airlines: Malaysia Airlines, Singapore Airlines Point of Entry: Jakarta, Denpasar Flying time: 15 hrs 30 mins Time zone: GMT +7 hrs Combine with: Malaysia, Singapore Visa: Required – can be obtained on arrival Best time to visit Temperatures are equable throughout the year but the wet season runs from October to April.
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WHAT TO SEE AND DO – View the orang-utans of Sepilok – Visit the Buddhist temple of Borobudur – Explore the rainforests of Borneo – Track turtles from Sandakan – Relax on the beaches of Bali – Be enchanted by the wonders of Ubud
CHINA
THAILAND PHILIPPINES
GULF OF THAILAND
•
MALAYSIA Bukit Lawang
MALAYSIA BORNEO
Mentawi Island
SUMATRA INDONESIA
JAVA SEA
Jakarta
•Yogyakarta
JAVA
BALI
LOMBOK
•Denpasar
RINCA ISLANDS
KOMODO
AUSTRALIA
500 ml 1000 km
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Our hotels in Indonesia Bali ALILA VILLAS SOORI
ALILA VILLAS ULUWATU
PURI GANESHA
– All villas have their own pool – Exclusive lifestyle boutique – Selection of restaurants – Spa and reading room
– 24 hour gym – Spa with five treatment rooms – Each villa has its own butler – Choice of restaurants
– Each villa has private staff and an on-call masseur – Baby sitting services – Guided nature walks – Swim beneath waterfalls
Beachfront living at its most stylish, this all-villa property on the island’s south west coast is aimed at the discerning traveller. Surrounded by Bali’s emerald green rice terraces and a short drive from its most sacred temple, Tanah Lot, the resort is elegant and welcoming. It has its own leisure concierge who will organise tours and visits throughout the island.
Its spectacular setting on an elevated plateau with sweeping views across the ocean makes this 84 villa resort unforgettable. Just 30 minutes from the international airport it means that guests can be in paradise before they know it. Each of the villas has its own pool as well as indoor/outdoor rain and jet showers.
Bali’s hidden gem, a seaside resort tucked away in the tiny fishing village of Pemuteran on the island’s northwest coast. If you are looking for a getaway-from–it-all holiday, you couldn’t choose better. Accommodation is in a choice of beachfront thatched villas each with its own garden dining pavilion and private pool.
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THE BALÉ
AMANKILA
AMANUSA
– Gym and yoga room – Library well stocked with DVDs as well as books – Martial arts classes – Spa offering holistic therapies and programmes
– Three-tiered swimming pool – Beach Club – Scuba diving, snorkelling, sailing and cruising – Mountain biking and hiking
– Beach Club – Large swimming pool – Library – Floodlit tennis courts
Overlooking the beach at Nusa Dua this property has just 29 exclusive pavilions, each with its own private pool. And while the resort also offers a twotiered swimming pool it is but a short walk from the beach itself and its own designated Beach Club where guests can enjoy loungers, shades and cool towels. If you don’t fancy the walk, transport is always available.
A dramatic resort in a dramatic location, Amankila, which means peaceful hill, has Mount Agung as its backdrop and the bright blue waters of the Lombok Strait in front. So that guests can enjoy whichever view they wish, all 34 spacious villas are on stilts and dotted about the verdant hillside. Add to this a host of activities, gorgeous food and great service and you have the perfect holiday.
On Bali’s southern peninsula, this sister property is a near perfect beach location with white sands fringing the warmth of the Indian Ocean. Close to the nightlife and shopping of Kuta, Nusa Dua and Seminyak it provides a haven of peace and quiet when you wish to retreat from the fray. Choose from 35 thatched roof suites, some with a private pool, for luxury and relaxation.
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Bali
Java
AMANWANA
AMANDARI
– One of the best places to scuba dive in Indonesia – Jungle treks – The resort has its own cruiser for excursions – Spa treatments
– Spa and yoga – Tennis court and gym – Swimming pool overlooking the rice terraces – Excursions to Ubud & nearby villages
Located on Moyo Island and in a nature reserve east of Bali, the resort is a wilderness hideaway on a private and secluded cove. Accommodation is in 20 spacious luxury tents, each one with hardwood floors, large bathrooms, king-size beds and air-conditioning. Choose one overlooking the jungle or the beach.
Designed like a traditional Balinese village, the third Aman resort is high on an escarpment above the Ayung River and close to the cultural centre of Ubud. All of its 30 thatched roof villas have an outdoor sunken tub for bathing under the stars and are furnished in natural fabrics in cool contemporary shades.
UMA UBUD
AMANJIWO
– Hiking and trekking – Cultural excursions – Shambhala Spa – Yoga
– Trips to ceremonies and temples – Guided tour of Borobodur – Hiking and trekking with personal guides – Traditional Javanese treatments at the Spa
Although it sits near the centre of Bali’s cultural capital, Uma Ubud is as peaceful and tranquil as if it were in the heart of the forest. Hidden away from the public thoroughfare are 29 beautifully simple rooms & suites, a large swimming pool and a Shambhala Spa. The hotel also sports a magical yoga pavilion built out over the Ayung River with just the sound of the wind in the leaves and birdsong to accompany early morning classes and meditations. Step outside the gates and the cafes, galleries and life of Ubud is all around.
In central Java, this resort overlooks Borobodur, the world’s largest Buddhist sanctuary, in one of the most scenic parts of the country. Amanjiwo means “peaceful soul” and provides extraordinary tranquillity from its location in a natural amphitheatre surrounded by nature. There are 36 suites located in crescents around the central rotunda area, while all suites have their own private pavilion with a daybed and a hidden garden housing a sunken bathtub.
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Our itineraries in Indonesia
Lovina
• •
Munduk
BALI Besakih
CAMBODIA
•
• Tenganan • • Denpasar •Candidasa Umabian Ubud
•
UBUD ADVENTURE
BALI EXPLORER
Day 1: Ubud Transfer to Ubud, the island’s cultural capital and the base for this soft adventure tour. An orientation walk through the town introduces guests to the rich history and traditions of the island. Stay for three nights at Maya Ubud Resort & Spa. (BB) Day 2: White Water Rafting & Besakih Drive to the foothills of Mount Agung for a morning of whitewater rafting along the Telaga Waja River. After drying off and refuelling, pay a visit to Besakih, one of the island’s most important temples and then take a sunset walk through the rice terraces. Relax this evening by attending a performance of traditional dance. (FB) Day 3: Jeep Safari Travel by jeep deep into the heart of Bali’s Northern and Western regions. Stop en-route at the spectacular Taman Ayun temple, at three incredible volcanic lakes as well as at the local village of Munduk. (HB) Day 4: Mountain Biking & Spa Enjoy a downhill bike ride on the slopes of Mount Batur, the island’s second highest volcano. Stop frequently to observe the breathtaking scenery and to meet the locals in the villages. Recuperate with a relaxing massage before continuing to Denpasar for onward flight or beach stay.
Day 1: UK departure Overnight flight to Singapore. Day 2: Denpasar – Candidasa Fly to Denpasar and travel to the easternmost district of Karangasem to stay for two nights at Alila Manggis. (BB) Day 3: Besakih & Tenganan Enjoy a day of sightseeing to include the former Royal Courts of Justice, the Mother Temple of Besakih, Bali’s holiest site at Mount Agung, and a leisurely two-hour trek through the rice fields to Tenganan, an ancient village belonging to the original Bali Aga people. (HB) Day 4: Candidasa – Lovina Visit Tirta Gangga, a sacred water palace, before continuing to Amed to enjoy a cruise on a traditional fishing boat. Stay overnight at the Damai Lovina Villas. (HB) Day 5: Lovina – Munduk Optional trek through the picturesque plantations to Semkumpul Waterfall before a spectacular drive through the central highlands, with panoramic views of the Buyan and Tamblingan crater lakes, to Munduk. Stay overnight at the Munduk Plantation Nature Resort & Spa. (HB) Day 6: Munduk – Umabian Begin the morning with a light trek through Munduk’s lush plantation surroundings to the cascading Red Coral Waterfall. Continue on a scenic drive to Umabian and stay overnight at Puri Taman Sari. (HB) Day 7: Umabian – Ubud A unique opportunity today to experience Balinese farming life at Taman Sari Buwana; to tour the elementary school, work alongside the farmers to learn various rice-planting techniques and observe the daily village activities. Proceed via the serene Taman Ayun temple to Ubud to stay for two nights at Maya Ubud Resort & Spa. Enjoy an evening traditional dance performance. (HB) Day 8: Ubud Visit the ARMA Museum and the 16th-century Royal Palace, home to the Ubud royal family, before finishing at the Ubud Market. In the afternoon be pampered with a Balinese massage treatment at a local spa. (HB) Day 9: Departure Drive to Mount Batur, visiting an exotic spring temple, before continuing to Panglipuran, a traditional village. Fly from Denpasar to Singapore and connect with overnight flight to the UK, arriving the following morning.
Balancing outdoor activities with cultural visits, excursions to local villages and an indulgent spa treatment, this soft adventure tour strikes a perfect balance for travellers who like a more active holiday. Based in Ubud, each day features a different excursion.
Cost from £600 per person, based on two sharing
An off-the-beaten-track trip through Bali to discover just how much this tropical island has to offer – besides the magnificent beaches. From waterfalls & temples, to rice fields & markets, it also provides an insight into the island’s culture and history.
Cost from: £1,995 per person, based on two sharing
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Weddings and Honeymoons
At Cleveland Collection we will help you plan the most romantic, idyllic and unforgettable day to remember. More and more couples are choosing to marry abroad in tropical and exotic surroundings. Some choose a deserted island, while others opt for a romantic beach at sunset, or a location overlooking a favourite monument, temple, lake or mountain. Some couples want to plight their troth alone while others want to be surrounded by family and friends. Whatever choice you make we are here to help you. Our experienced wedding co-ordinators have arranged for couples to marry all over the world and are here to lend their expertise to you. WEDDINGS
We can arrange your wedding in: India Indonesia Malaysia Singapore Sri Lanka Thailand We can sort out all your official documents, organise the registrar or church and take the worry out of all your pre-wedding plans. With our experience we can organise everything from flowers to wedding cakes to witnesses – we can even find you a designer or a dress maker if you have not made up your mind what to wear. Of course we make all your travel arrangements and look after those of your family and friends, as well as helping them choose where to stay and holiday either before or after the happy event. RENEWING YOUR VOWS
Another experience growing in popularity is couples wishing to renew their vows in some special location. Sometimes it may be returning to their honeymoon resort, for others it may be a trip into the unknown. The Cleveland Collection’s wedding experts can help you choose the place and help sort out a ceremony especially for you.
HONEYMOONS
Whether you choose to remain in the same place that you married or to travel onwards for your honeymoon we can organise and help. For if there is one holiday that really has to be idyllic, it’s a honeymoon. Our specialists offer a stunning choice of locations, from unspoilt beaches, tropical islands, romantic fort palaces, to stylish hotels and exquisite hideaways, all personalised to create the most important and memorable holiday you will ever take. Upgrades and romantic surprises are the norm, from champagne and flowers and secluded suites, to a couple’s massage or a sunset cruise for two. Whether you want to stay on a tiny secluded island, take a cultural tour or learn to scuba-dive, enjoy the bustle of a glamorous city location or even try a cookery course – we know the places and the locations where all of this is possible. WEDDING LIST
In response to requests and enquiries from relatives and friends of the happy couple Cleveland Collection has developed a flexible wedding gift concept. While your personal specialist travel consultant works closely with you to arrange your ideal honeymoon, we then compile a list containing elements of the honeymoon that friends and family can purchase or contribute to as a wedding gift. The concept has been received with resounding success as the couple enjoys the benefit of additional resources and activities that they might otherwise not have been able to include/afford. Guests enjoy a little insight into your honeymoon, appreciate the convenience of the wedding gift system, and are truly excited about giving an experience instead of an object. The wedding list is simple. Let your friends and family know that your wedding list is held with Cleveland Collection. You can do this either on your invitations, by email or, if you wish, we can send out a mailing on your behalf. You decide with your dedicated wedding consultant what you want on your list, and each guest can contribute accordingly. Honeymooners pay the balance of their holiday 8 weeks prior to departure, but the wedding list remains open right up to the wedding date, protecting the couple from disappointment and ensuring no pressure about payment deadlines for your guests.
The couple receives regular updates of the wedding All we ask is that you give us sufficient time to organise list. On return from honeymoon, an updated list the ceremony of your dreams – and we will ensure is sent to the newly-weds, making it easy to send you will have the happiest of worry-free weddings. thank-you's.
PHOTOGRAPH: ANDREA POHLMAN
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Booking Conditions All reservations are made with Cleveland Travel Limited trading as Cleveland Collection, a company registered in England under company number 2797491. In the following conditions the term company means Cleveland Travel Limited trading as Cleveland Collection, and the term customer means the person signing the booking form and all other persons on whose behalf he or she signs it. Consumer protection All holidays and flights in this brochure are ATOL protected, since we hold an Air Travel Organisers Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL3384. For further information visit the ATOL website at www.atol.org.uk. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Cleveland Travel, and in the event of their insolvency, protection is provided for the following: 1. non-flight packages commencing in and returning to the UK; 2. non-flight packages commencing and returning to a country other than the UK; and 3. flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Cleveland Travel. 1. BOOKING YOUR HOLIDAY To make a holiday booking the customer should complete, sign and send in a booking form with a deposit of 20% of the holiday cost requested or the full amount if the booking is made within ten weeks of departure. The booking is accepted and the contract made when the company issues a confirmation invoice, which is usually within twenty four hours of receiving the booking form. Please note that on some occasions more than 20% deposit may be required. 2. PAYMENTS Payment of all confirmation invoices must reach the company not later than ten weeks prior to departure. 3. AMENDMENTS AND CANCELLATION (i)Amendments The company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the booking form. If the Company is successful in making your requested amendment then you must pay an amendment charge of £50.00 per booking. If the Company is not successful then there will be no charge. (ii) Cancellations All cancellations must be advised in writing, signed by the signatory of the booking form. Cancellations are effective on the day that they are received by the Company. Recorded delivery is strongly recommended. The following Cancellation charges (together with holiday insurance premium) will be payable, depending on the number of days prior to departure the company receives your notice of cancellation. Days prior to departure date when written advice of cancellation received
Percentage of total holiday cost
More than 70 days 69 to 42 days 41 to 29 days 28 to 15 days 14 days
Loss of deposit 30% of total holiday cost 75% of total holiday cost 90% of total holiday cost 100% of total holiday cost
(iii) Amendments by the company After the confirmation invoice has been issued, the Company makes every effort to operate all holidays as confirmed. In very rare circumstances, the company may have to modify your holiday before you depart. If the modification is significant the Company will notify you as soon as practically possible and you will be entitled to one of the following options as chosen by the Company:(a) take a substitute package of equivalent quality at no extra cost to you; or (b) take a substitute package of lower quality and recover from the company the difference in value between the original arrangements and the new ones; or (c) have repaid to you as soon as possible all monies paid by you under the contract, where upon your holiday arrangements will be cancelled. In addition, if the Company has to modify your holiday it will pay you compensation for non-performance of the contract (see table below for levels of compensation), if this is for any reason other than ‘force majeure’ (see opposite).
Days prior to departure date when notification of change is sent
Minimum compensation per person
More than 42 days 21 to 42 days prior 15 to 20 days prior 0 to 14 days prior
£10.00 £20.00 £25.00 £30.00
‘Force majeure’ means unusual and unforeseeable circumstances beyond the Company’s control, the consequence of which neither the Company nor its suppliers could avoid even if all due care had been exercised. This may include, but is not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. If the Company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to you point of departure and given a pro rata refund for ground arrangements not received. You may also in such circumstances be entitled to compensation by the Company in accordance with the table above. (iv) Cancellation by the Company If you fail to pay the balance of the holiday price at least 10 weeks (70 days) before departure, the Company will treat your booking as cancelled and levy the cancellation charge as set out in paragraph 3(ii) above. If the Company is obliged to cancel your holiday in any other circumstances before departure, the Company will use its best endeavours to offer alternative arrangements at no extra cost to you, or offer a substitute package of lower quality and you may recover from the Company the difference in cost, or have repaid to you as soon as possible all monies paid by you. In addition, unless the cancellation has been caused by force majeure the Company will pay you compensation as set out in paragraph 3(ii). (v) The Company Liability (i) We accept responsibility for ensuring that your travel arrangements, which you booked with us are supplied as described in our printed material and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if this has affected the enjoyment of your travel arrangements. (ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees, agents and suppliers, whilst acting within the scope of/or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English law. (iii) I n respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions and conditions of carriage of our suppliers. Copies of these conventions and, conditions of carriage are available on request. Operational decisions may be taken by air or sea carriers and, airports and ferry terminals resulting in delays, diversions or re-scheduling, over which our company has no control. When such changes are made, our Company will endeavour to minimise any inconvenience. (vi) I f you have a problem If you have a problem during your holiday, please inform the relevant supplier (e.g., hotel) and our local representative immediately, who will endeavour to put things right. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against our company. If it is not possible to make the complaint to the appropriate organisation at the time, you should make contact with our company, so that our company can endeavour to resolve it. However, should a problem remain unsolved, a complaint should be made in writing to our company office manager within thirty days of your return. Please note we do not use an approved provider to resolve disputes. (vii) Our company price policy Our suggested itineraries are prepared many months before the start of your holiday and the prices quoted in them are for your guidance only. If at the time of booking the price has changed from that shown in our suggested itineraries, you will be told of the revised price applicable to the travel arrangements before you commit yourself. Cleveland Travel Ltd trading as Cleveland Collection. Registered in England and Wales No. 2797491. VAT Registration No. 626 085
Tel: 020 7843 3597 Email: info@healingholidays.co.uk www.healingholidays.co.uk
Tel: 020 7843 3531 Email: info@clevelandcollection.co.uk www.clevelandcollection.co.uk
Tel: 020 7843 3500 Email: info@africatravel.co.uk www.africatravel.co.uk