CRM Recommendations for Pokemon Go

Page 1

Niantic & Nintendo

Evolution

Presented By Lucas Shin, Afzaan Hakim, Marianthi Zafeiri, (Eric) Sheng Peng


Mobile Gaming

~$35B


Gaming 2014 13% Desktop/Console

87% Mobile



Augmented Reality


Real-time Geolocation


Over

20 million downloads

#1 in app stores


~ $1.6 Million Daily Revenue


Gotta trade ‘em all:

+$19B


Sustainable?


Sustainable?


Retention Rate (1 week):

~30%


Lifetime Value:

~ $3.87 per customer


Sustainable?


Retention Rate

Payment

Lifetime Value Revenue


Customer Relationship Management

Platform


Data Collection Marketing Analytics UX & UI Mobile + API Integration Multi-Channel



in-store purchases, web behavior, mobile location, and more (e.g. weather) for a truly robust customer profile.



Customer Data Collection


Recency

Frequency

Monetary


Demo


25’-1.25’



multiple channels: push, in-app, email


Push Notification PokeMon Go Hey! There is a Poke Stop only two blocks away! Check it out and get some Pokeballs!


“app retention rates more than doubled with the help of push notifications� - Marketing Land


Email


average click-through rates: Email 3.57% Facebook 0.07% Twitter 0.03%


Social Media & Messaging



In-app Messaging

Congratulations! You caught Gyarados!

Share with friends for 100 XP?


Demo



pricing basis of Data Points first 50,000 users free


honorable mentions


“You don’t earn loyalty in a day. You earn loyalty day-by-day.” – Jeffrey Gitomer




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